The Resort Group PLC jobs

Enjoy a great work/life balance here in Steamboat Springs, CO. Come join our local, dedicated team at one of our premier properties, Trappeur's Crossing at Simply Steamboat! Annual salary equivalent: $52,000 - $56,160 PERKS AND MORE: • Comprehensive Health Plan (HSA Compatible) • Health Savings Account (HSA) • Dental Plan • Vision Plan • 401K Retirement plan with Company Match • Life Insurance • Paid Time Off • Discount Lodging Benefits • Discounts on Awesome Activities & Events • Merchant Ski Pass Program • Competitive Pay • Professional Work Environment • Great Employee Parties! Summary This position offers administrative support, structure, and organization to all departments at Simply Steamboat, including HOA Association Management, Guest Services, Accounting, Maintenance, and Housekeeping. The primary focus is to assist the General Manager and Assistant General Manager in supporting the operations and ensuring the overall satisfaction of the HOA, and property owners at Simply Steamboat-managed properties. Skills and Specification Highly organized and detail-oriented: able to prioritize and complete multiple tasks and follow through to achieve project goals and deadlines. Self-motivated professional with excellent communication and writing skills; able to grow positive relationships with owners, guests, co-workers, and vendors at all organizational levels. Computer skills: proficient in Microsoft Office, especially Excel and Word. Can quickly learn and master new technology & software. Primary Responsibilities and Duties Acts as the primary owner contact to handle or distribute requests to appropriate parties Initiates and oversees Basecamp projects for applicable unit changes. Manage HOA owner and realtor portals, including updates to homepage content and document uploads. Prepare and distribute HOA statements and owner access letters. Serve as a communication liaison between maintenance teams, General Managers (GM), Assistant General Managers (AGM), and homeowners for updates on projects and operational issues. Organize and document HOA Board meetings, including preparing agendas, taking accurate meeting minutes, and managing approvals and distribution. Coordinates owner remodels and communicates with other departments to ensure full completion. Facilitate new owner onboarding processes, including contract management, welcome communications, and unit detail updates. Oversee Short-Term Rental (STR) license renewals by preparing required forms, managing inspections, and ensuring timely submission to relevant authorities. Address homeowner inquiries and provide support for monthly statement questions. Provide owners in the homecare program weekly and monthly emails with reports. Prepare agendas, arrival lists, and reports for operations meetings. Coordinate meeting logistics, including setup, distribution of materials, and follow-up on action items. Actively participates in housekeeping, guest services, or maintenance as necessary, including cleaning and inspecting properties, answering phones, checking in guests, group arrivals, and delivering supplies as needed. Performs owner arrival inspections and ensures deficiencies are resolved before owner arrival. Assists with filing, and overall organization of business data and records. Sort mail into proper categories-checks, invoices, etc. Delivers checks and other information to accounting and human resources as needed. Upload invoices to Strongroom. Assisting with any & all departments as needed to ensure daily operations run efficiently and accurately. Supports happy hour events and HOA parties. Manage the Gold Medallion program during the ski season. Send out monthly shuttle code to ownership during ski season. Helps manage and resolve IT-related concerns. Other Duties as assigned. Application Deadline is October 15th, 2025 or until filled. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Education/Experience: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Excellent grammar, proofreading, and punctuation are required. Ability to speak effectively before groups of customers or employees of an organization. Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should demonstrate supreme knowledge in Microsoft Word, Excel, and Outlook to include all aspects of mail merge. Transportation: The Operations Administrator must maintain a valid driver's license with a good driving record. In addition, the use of personal vehicles is required to facilitate work. A reliable vehicle with personal liability insurance is required. The employee is occasionally required to drive and must be able to handle driving in adverse weather conditions. Compensation for the use of personal vehicles will be provided per the current Resort Group Policies (consult handbook). Certificates and Licenses: No certifications needed Supervisory Responsibilities: This job does not require supervisory responsibilities Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Primarily exposed to a temperature-controlled indoor environment with fluorescent lighting. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee is occasionally required to drive a motor vehicle.