Analyst, Field Training, Burger King, Company Operations
Restaurant Brands International job in Miami, FL
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS , BURGER KING , POPEYES , and FIREHOUSE SUBS . These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS , BURGER KING , POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Analyst, Operations Training Execution, Field is responsible for developing and training restaurant managers and managers-in-training within the assigned market. This role ensures that restaurants maintain certified training standards and that employees have the tools they need for professional development. The Training Manager conducts on-site visits, classroom-based training, and provides personalized coaching to address areas of improvement. This position is key to enhancing guest satisfaction, service speed, cleanliness, and other operational performance metrics.
Roles & Responsibilities:
Maintain a designated number of certified training restaurants within the market.
Develop and implement a training curriculum for restaurant managers, based on core competencies.
Update and roll out training seminars and presentations to field employees.
Deliver consistent reports that track OSAT (Overall Satisfaction) metrics.
Provide regular updates and feedback on training progress and restaurant performance metrics.
Visit restaurant managers to review performance, provide coaching, and implement action plans to improve operations.
Offer feedback to restaurant managers on areas such as guest satisfaction, profitability, and operations scores.
Use tools and systems to help restaurants improve operational efficiency.
Conduct training sessions for restaurant managers and assess their ability to meet management responsibilities.
Coach employees to optimize restaurant performance, impacting overall profitability and operational scores.
Present training programs to restaurant leaders, supporting their growth and development.
Skills & Qualifications
Bachelor's degree in Business or a related field.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Familiarity with company restaurant systems.
Strong organizational skills, with the ability to manage multiple priorities and meet deadlines.
Excellent communication skills, able to present ideas clearly and effectively to diverse audiences.
2-4 years of experience, with specific experience in Franchise Operations preferred.
#burgerking
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Auto-ApplyTechnology Support Analyst
Miami, FL job
JOB SUMMARY: Provide technical and administrative support for the deployment team. Test and specifications of new technology, installation of new software, monitoring deployment methodologies and administering and monitoring the deployment queue for shoreside support.
DUTIES & RESPONSIBILITIES:
Monitor deployment queue and update priorities as needed.
Develop and maintain processes that can help streamline the department and improve efficiency.
Review, analyze and streamline both administrative and technical processes.
Assist with analyzing and resolving any issues of computers not receiving the monthly critical patches in order to make sure all computers are within compliance meeting SOX standards and procedures as well as IT Security boundaries.
Create and use Service Now reports to help monitor the department queues.
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software and develop mitigation techniques to apply resolutions when found.
Provide 24/7 support to team members from various time zones and work sites, as necessary.
Continuously evaluate technology to recommend and implement technology upgrades inclusive of hardware (CPU, memory, hard drive, network card, etc) and operating system to adjust to the changing needs of the user community. Develop testing schema to validate new technology choices and deployment scenarios.
Work with numerous computer platforms in a multi-layered client server environment. Support Apple (MAC) and MS Windows OS, hardware and software applications specific to enterprise applications.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Associate's Degree
FIELD(S) OF STUDY: Computer Science or Management Information Systems
EXPERIENCE:
Minimum 2 years of experience troubleshooting hardware or providing desktop support.
Experience using Service Now preferred.
COMPETENCIES/SKILLS:
Knowledge of mobile, desktop and laptop hardware and software including Windows (all versions), Linux, MAC OS X, Android, IOS, and common enterprise applications including Microsoft Office, diverse browsers, hardware drivers, and connectivity.
Extensive knowledge in troubleshooting and able to identify options for potential solutions.
Ability to conduct research into issues and products independently as required without pervasive supervision.
Excellent written and oral communication skills to work with users at all levels in the organization. Strong customer-service orientation.
Basic Windows scripting skills and advanced Microsoft Office Suite set-up and troubleshooting skills recommended.
Ability to work well in a team-based environment as well as working independently.
Good organizational skills to prioritize multiple tasks and demonstrated problem-solving skills. Ability to provide support after hours for emergency situations when necessary.
Category Manager - Professional Services and Category Manager - Professional Services and Contingent Labor
Miami, FL job
Identify adequate and qualified international sources of supply for NCLH's required products and/or services. Recommend alternative products of same or better quality at a more favorable cost, in collaboration with Suppliers, Operations and sourcing specialists.
DUTIES & RESPONSIBILITIES
Develop a category strategy to achieve cost savings and improve quality and service levels by identifying opportunity areas such as product standardization and supplier consolidation.
Oversee all spend activity and purchase requests for category and determine proper action plan for all purchases that meet the Supply Chain involvement threshold.
Solicit price bids and proposals from qualified registered suppliers. Conduct comparison analysis of all bids against provided scope of work for contracted and non-contracted services.
Administer/manage contracted and non-contracted services to ensure that all contractual requirements are met by both the supplier and the organization. Ensure prices and expiration dates are accurately reflected on service POs.
Monitor actual usage of contracted service (ie agreed number of visits per year on specific vessel). Evaluate and confirm usage estimates on service POs with department heads.
Provide category related subject matter expertise when necessary.
Effectively work with functional and business groups as a trusted advisor to determine desired product/service specifications and projected demand when making recommended action plans.
Develop Strategic Supplier Relationship Management programs.
Collaborate with Spend Analysis & Reporting Team to conduct analysis for category improvement opportunities (e.g., market research) and to implement non-sourcing category projects (e.g., demand management).
Support Sourcing Specialists to lead cross-functional teams to execute strategic sourcing projects for category areas.
Ensure that NCLH has good supply market understanding and works with the business/function teams to provide input for creating innovative win-win customer and supplier strategies.
Proactively identify improvement opportunities for Beverage related products and recommend key actions to the appropriate stakeholders.
Conduct testing as per NCLH's standard operating process.
Monitor supplier performance and manage supplier relationships for key suppliers across multiple business divisions.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business, MBA or any equivalent combinations of relevant education and work experience.
EXPERIENCE
Minimum 5 years of strategic sourcing/procurement experience, performance measurement, contract negotiation, project management, category management, business analysis, or change management experience.
2+ years of category or industry specific experience. Cruise line and Duty-Free knowledge a plus.
COMPETENCIES/SKILLS
Working knowledge of an automated logistics and purchasing system is required, preferably with MXP and SAP.
Strong knowledge of strategic sourcing methodology with pragmatism to manage exceptions.
Ability to develop category and sourcing strategies by identifying areas of opportunity.
Track record of effectively directing and leveraging procurement spend by leading global cross-functional teams.
Experience managing and maintaining strong supplier relationships.
Strong leadership presence and negotiation/contract management experience.
Knowledge and experience with best practice processes, tools, and procurement/spend systems data and analysis.
Strong interpersonal and management capabilities.
Must have strong organizational skills.
Strong problem solving, analytical and report summation, and conflict resolution skills.
Ability to apply change management and consulting skills/knowledge and expertise.
Firsthand working knowledge of strategic sourcing methodology required. Technical knowledge and expertise preferred.
Proficiency in Microsoft suite (Word, Excel, and PowerPoint), proficiency in Procure-to-Pay systems (e.g. Ariba). Team Building, technical knowledge and expertise, high degree of business acumen, management, and interpersonal skills.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
Director, Architecture Entertainment Newbuild
Miami, FL job
Responsible for leading and executing large scale newbuild entertainment and public space design projects. Oversee all the interior, architectural and entertainment/theatrical infrastructure design aspects from conception through construction and delivery of existing and future newbuilds, ensuring projects are within specifications, budget and schedule.
DUTIES & RESPONSIBILITIES
Manage, evaluate and coordinate passenger ships entertainment architectural and interior design with internal stakeholders and assigned architects and entertainment consultants.
Organize project meetings and provide leadership by using effective verbal and written communication to manage shipbuilder, architects, consultants, and the project team in all phases of the work. This includes developing and promoting teamwork between all the parties.
Review designs, drawings and specifications submitted by the shipbuilder, architects and designers considering functionality and operational needs within allocated budget(s).
Identify opportunity to optimize construction, lifecycle and the Total Cost of Ownership (TCO) through Value-Engineered Processes.
Develop and maintain project timelines and schedules identifying critical paths and key milestones.
Partner closely with Entertainment Production and Operations business owners to align on all entertainment and brand requirements.
Must have strong knowledge of entertainment technologies and new trends to support Entertainment Technical and business owners initiatives.
Prepare and present status reports to executive management.
Keep up to date with Regulatory Authorities including USPH and ADA requirements.
Must be familiar with the Safety and Environmental Protection Policy and the SEMS and carry out the policies and procedures appropriate for the position.
Develop, Manage and Monitor Capital Expenditure Budgets for Owner Furnished Material.
Perform other duties as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Architecture, Interior Design or any equivalent combination of relevant background and experience in entertainment technologies and production.
EXPERIENCE
10 years' experience in entertainment technical production required. Minimum of 5 years experience managing large scale projects in the cruise ship industry.
COMPETENCIES/SKILLS
Excellent communication, computer applications (Microsoft Word, Excel, PowerPoint, E-mail, Auto CAD, Apple Mac) and organizational skills.
Must possess a high degree of organizational skills, flexibility, confidentiality, a team player, be capable of performing multiple tasks in a fast-paced environment.
Knowledge Entertainment Technologies for Cruise Ships and Land Based projects.
Event Coordinator
Miami, FL job
TITLE
Event Coordinator - Ship Tour
The Event Coordinator - Ship Tours will support the North America Sales Team by planning and executing ship familiarization tours. This role requires a detail-oriented and highly organized professional who can partner with internal operations teams and external stakeholders to deliver seamless, memorable, and brand-aligned experiences for travel partners and guests.
Supports the execution of events to position our company favorably with travel agent partners, consumer and trade press and guests through onboard functions, announcement events, new ship launches and press familiarization trips.
DUTIES & RESPONSIBILITIES
Plan, coordinate, and execute all ship familiarization tours including requesting dates, maintaining calendars, and preparing all required paperwork.
Build and maintain strong knowledge of the company's products, brand standards, and guest experience expectations.
Maintain a guest-centric approach in all responsibilities, ensuring interactions and experiences reflect the company's brand standards.
Serve as the main liaison with operations partners across the country to align on logistics, scheduling, and tour requirements.
Manage event communications, including invitations, confirmations, inquiries, and follow-ups with guests, travel partners, and internal stakeholders.
Maintain accurate records of registrations, attendance, changes, and cancellations, ensuring timely updates and error-free documentation.
Prepare guest lists, reports, and event materials (including memos and order forms) to support smooth execution.
Contribute to post-event reporting, analysis, and feedback to drive continuous improvement in both operations and guest satisfaction.
Perform other job-related functions as assigned which will include supporting trade shows, employee events support, administrative support, ship launches, event planning, and other aspects of corporate event management.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
EDUCATION: Bachelor's degree in Hospitality, Event Management, Marketing, or related field preferred; or equivalent combination of skills and experience.
EXPERIENCE: Minimum 2 years of experience in event coordination, guest services, or a corporate support role required. Experience with event management systems, data reporting, and technology platforms desired. Cruise line or travel industry experience preferred. Experience with Cvent or similar event management software is a plus.
COMPETENCIES/SKILLS
Must be detail-oriented with strong organizational and time management skills.
Excellent verbal and written communication skills required to effectively engage with guests, travel partners, and internal stakeholders.
Capable of managing tasks autonomously while contributing effectively to team goals.
Must demonstrate adaptability, initiative, and sound judgment with strong problem-solving abilities.
Guest-centric mindset with a focus on delivering experiences that reflect brand standards.
Analytical skills to review registrations, track results, and identify trends or discrepancies. Proficiency with Microsoft Office Suite required; familiarity with event operations, logistics, and planning is a plus.
Comfortable operating in a fast-paced, matrixed corporate environment with cross-functional teams.
Flexibility to work evenings, weekends, and travel domestically or internationally as business needs require.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
Business Rules Analyst
Miami, FL job
BASIC PURPOSE: Responsible for supporting business rules and processes required for the deployment of new systems, enhancements of existing systems and support of current systems. Level 1 understanding of business and systems knowledge to understand current state processes and define future rules and processes based on business requirements and objectives.
POSITION RESPONSIBILITIES:
Analyze projects and review requirements, specifications, test, support, and training plans to ensure requests are in line with business objectives on projects for business rules team.
Survey the building, testing, implementation, and administration of business rules in Seaware in order to support new business objectives or improve system effectiveness.
Build a strong understanding of the Use Cases and their relationship with business rules. Analyze processes, develop or modify business rules accordingly as well as develop and document test plans.
Work with Revenue Management and other business areas to identify potential solutions and assess the feasibility of new business rules when required.
Identify business requirements and make appropriate recommendations to leadership in support of business need.
Adhere to project and team standards for coding and testing each unit of work. Apply business and IT knowledge as a basis to drive optimal technology and business solutions by using the company's standard change control policy.
Work with teammates on daily assignments as needed to ensure the entire team meets its deadlines and objectives.
Support production issues: diagnose and determination activities to resolve any technical problems that may occur with business rules.
Identify areas of improvement by conducting periodic analysis as instructed by management to gain insight to application and business rules inefficiencies.
Support investigation and the correction of application-related issues as necessary by using troubleshooting techniques and other available resources.
Gather the documentation and conduct training sessions with teammates as needed to keep users current of changes in application functions, procedures and/or new functionality as it relates to business rules in the areas of dining, entertainment, and spa.
Support business rules team during off hours where an issue is found, may need to diagnose, and provide a timely fix to production issues.
Flexibility to work different hours including nights to support hours of operations for NCL European and NCL International offices.
Perform other job-related functions as required.
KNOWLEDGE AND EXPERIENCE:
EDUCATION: Associate degree or related field of study or equivalent with relevant background and skills.
EXPERIENCE: Minimum 2 years' experience with business systems analysis and rules development within the Information Technology field. Cruise industry experience strongly preferred.
KNOWLEDGE & SKILLS: Hands on experience with a business rules engine. Exposure to design, development, coding, and testing with in an IT solution. Exposure or experience in process-based solutions. Requires excellent communication, analytical, facilitation and problem-solving skills. Self-directed, strong team player with ability to establish sound and effective goals. Ability to successfully multi-task and manage workflow priorities. Knowledge or exposure to SQL is a plus. Possess excellent follow-up skills and communication skills. Strong proficiency with MS Office with emphasis on Excel, Word and MS Project required. Ability to expand knowledge of the application and other related tools to maximize potential. Ability to handle on call production support according to business demands.
Sourcing Specialist - Food & Beverage
Miami, FL job
JOB SUMMARY: Execute strategic sourcing projects for various assigned categories to take advantage of savings opportunities across the Company.
DUTIES & RESPONSIBILITIES:
Work with stakeholder groups to establish specifications for the assigned category.
Perform market analysis, benchmark analysis, and spend analysis for assigned category projects.
Support spend activity and purchase requests for assigned categories and determine proper action plan for all purchases that meet the Supply Chain involvement threshold.
Assist Managers in developing and executing an assigned sourcing and bid event strategy and analytics.
Handle the eRFx submittal requirements from start to finish based on sprint categories requirements and support market events across categories.
Create proposal templates, outlines, and compliance matrices within RFx tool.
Obtain quotes from suppliers and complete a comparative analysis.
Conduct advanced scenario modeling to determine category savings opportunity based on different decision criteria.
Assist in the supplier selection and negotiation process.
Establish savings tracking methodology, perform savings tracking, and report realized savings on a continual basis.
Monitor supplier performance and manage supplier relationships for key suppliers across multiple business divisions.
Assist in placing contracts for strategic purchases and large spot buys when no existing contracts exists.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business
EXPERIENCE:
2-4 years of strategic sourcing experience or procurement consulting experience.
COMPETENCIES/SKILLS:
Demonstrated success of leading project teams to achieving quantifiable savings by applying sourcing methods.
Highly self-motivated with the ability to drive change in a global decentralized organization with minimal supervision.
Strong project management skills and results oriented.
Strong analytical, influencing, facilitating, teambuilding, strategic thinking, and process-driven skills.
Excellent interpersonal skills and oral and written communication skills.
Demonstrated success in gathering data, conducting analyses, and generating high quality outputs.
Strong negotiation management experience.
Knowledge of eProcurement and eCatalog management systems is a plus.
Firsthand working knowledge of strategic sourcing methodology is essential.
Technical knowledge and expertise in certain commodity areas is a plus.
Proficiency in Microsoft suite (Word, Excel, and PowerPoint), Ariba Sourcing, eRFX and eAuction experience preferred.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
BASIC PURPOSE: Responsible for providing level 1 technical and operational support for NCLH's Network Operations Center (NOC). Must pro-actively monitor corporate Network Appliances, Server and Application services infrastructure to maintain availability, integrity, confidentiality and performance. Assist in maintaining and communicating documents/reports as needed.
POSITION RESPONSIBILITIES:
Monitor and analyze network traffic and intrusion detection (IDS) alerts.
Assist on all operational support escalations for the company on an enterprise level.
Support the In-House NOC shop in a 24/7/365 shift rotating manner/schedule.
Execute daily operational tasks/checklists of the Network, System and application production environments to ensure optimal availability and performance.
Act as the first point of contact/escalation for all Network, Voice and Application degradation and outages reported by the business and provide Tier 1 level support.
Initiate On-Call escalation procedures for available 24/7/365 Senior Network Engineers, Vendor Support, ISP's, Management and all relevant internal IT departments as necessary for additional technical support in the event of a major production issue or outage.
Maintain proper documentation including metrics reports on a daily, weekly and monthly time period of all system performance.
Communicate with supporting IT team members and management through the process of any major outages reported.
Perform other job related functions as assigned.
KNOWLEDGE AND EXPERIENCE:
EDUCATION: Bachelor's degree in computer science related field of study or any combination of education and/or relevant work experience. Relevant certifications (Microsoft, Linux, Networking etc.) preferred.
EXPERIENCE: Minimum 4 years' experience in information technology. 1+ years of experience in Network Engineering (NOC) preferred. Experience with Windows (desktop/server) and Linux operating system a plus.
KNOWLEDGE & SKILLS: Ability to successfully obtain one -or equivalent- of the following certifications within 12 months: Network+, Security+, CCNA, etc. Outstanding oral and written communication skills with strong analytical, technical, and problem-solving skills. Ability to work effectively, independent of assistance or supervision. Ability to work outside regular business hours as required including evenings, weekends and holidays to support the NOC's 24/7/365 operation. Understand a variety of network protocols including TCP/IP, UDP, DHCP, FTP, SFTP, ATM, SNMP, SMTP, SSH, SSL, VPN, RDP, HTTP and HTTPS etc. Ability to perform network protocol analysis and raw data capture. Innovative, creative, and extremely responsive, with a strong sense of urgency. Works ethically and with integrity supporting organizational goals, values and commitment to excellence. Maintains confidentiality of information; using information appropriately while fostering collaborative partnerships toward a common goal.
Dishwasher
Coral Gables, FL job
, pay will be variable by location - See additional job details and benefits below Are you ready for the best job ever? Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering hospitality as legendary as our steaks.
This is your chance to join the best of the best and start a career with endless opportunity, plus great benefits like:
* Health insurance eligibility when working an average of 30 hours per week
* 401(k) with competitive match
* Dining discounts
* Employee assistance program
* Training and exciting career growth opportunities
* Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire)
* Paid Family and Medical Leave (up to 2 weeks after 1 year of service)
* Referral program - refer a friend and earn a bonus
Get Ready to Sizzle: Beyond sparkling utensils and organized plateware, our restaurants would be a mess without you. True stewards of the kitchen, our Dishwashers ensure we maintain the highest standard of safety and sanitation. Assisting in the set-up, operation, and cleanup of the interior and exterior of the restaurant.
This role and you are the perfect pairing if you can:
* Wash, store, and stock all plateware, glassware, eating utensils, cups, bowls, pots, pans and other smallwares and equipment to ensure sufficient quantities are on hand and ready to serve our Guest
* Demonstrate attention to detail when assisting in spot cleaning floors, carpeting, walls, and other furnishing to maintain a safe and pleasing environment for team members and guest
* Communicate effectively with others
* Thrive in a fast-paced environment
* Work well in collaborations with team
Senior Analyst Marketing Analytics
Miami, FL job
JOB SUMMARY: The Senior Analyst, Marketing Analytics will partner closely with senior marketing leadership to deliver strategic dashboards, ad-hoc analyses, and performance insights that drive data-informed decision-making. This role is responsible for measuring and optimizing marketing effectiveness across campaigns, including promotions, email, direct mail, and paid media. Leveraging cruise consumer behavior data and key performance metrics, the analyst will develop and manage analytics solutions to maximize marketing ROI. This position plays a critical role in supporting growth initiatives across North America and international markets, providing actionable insights to strengthen brand awareness, enhance customer loyalty, and accelerate revenue growth.
DUTIES & RESPONSIBILITIES:
Own and continuously enhance end-to-end reporting across leads, customer profiles, bookings, web traffic, and multi-channel campaigns to drive performance for Marketing, Sales, Revenue, Executives, and Partners.
Leverage advanced database skills to structure, query, and analyze large, complex datasets, delivering actionable insights that fuel data-driven marketing strategies.
Navigate ambiguity with confidence, connecting disparate data sources and uncovering meaningful patterns to guide strategic decisions.
Ensure data quality, consistency, and accessibility across all measurement platforms to support robust, real-time decision-making.
Design and optimize executive-level Tableau dashboards using calculated fields, LOD expressions, and parameters-delivering dynamic, interactive reporting at scale.
Deliver audience segmentation and cross-channel performance analysis to refine targeting and maximize marketing ROI.
Partner cross-functionally to evolve reporting frameworks and pioneer scalable analytics solutions for complex business challenges.
Support quarterly and annual planning through scenario modeling, demand forecasting, and strategic recommendations on marketing investment.
Champion analytics best practices-building clear, insight-driven presentations, automating KPI tracking, leading performance readouts, and aligning stakeholders across functions.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Data Analytics/Business Intelligence, Marketing, Economics, Computer Science, Business Administration, Finance, Mathematics, or related field.
EXPERIENCE:
Minimum 3 years of experience in analytical or quantitative roles involving business analysis or marketing analytics.
Proven experience designing data visualizations and reporting solutions using Tableau or comparable BI tools.
Familiarity with ETL processes and handling complex datasets is preferred but not required.
Prior experience in the travel and hospitality industry is a plus but not mandatory.
COMPETENCIES/SKILLS:
Advanced proficiency in SQL, Tableau, and Excel.
Experience with Adobe Analytics is preferred.
Knowledge of R and/or Python is a plus but not required.
Skilled in developing automated tools and analytics solutions.
Excellent written and verbal communication skills, enabling effective collaboration with stakeholders across Marketing Analytics and other teams.
Strong ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
Self-motivated, quality-focused, delivery-oriented, with excellent self-prioritization skills.
Passionate about leveraging data to solve complex business problems and drive impactful solutions, with a strong commitment to building a career in analytics.
Cafe Manager
Miami, FL job
Job Description
Directly supervises and coordinates activities of sales workers.
General Accountabilities
Provides customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitors sales activities to ensure that customers receive satisfactory service and quality goods.
Inventories stock and reorders when inventory drops to a specified level.
Assigns employees to specific duties.
Enforces safety, health, and security rules.
Examines product to ensure that it is correctly priced and displayed.
Authorizes payments and merchandise returns.
Establishes and implements policies, goals, objectives, and procedures.
Confers with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
*The company reserves the right to add or change duties at any time.
Job Qualifications
Management Experience
Servsafe or equivalent
High School diploma
Skills
Critical thinking
Service orientation
Judgment and decision making
Management of personnel resources
Time management
Complex problem solving
Instructing
Server
Coral Gables, FL job
, pay will be variable by location - plus tips. Are you ready for the best job ever? Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering hospitality as legendary as our steaks.
This is your chance to join the best of the best and start a career with endless opportunity, plus great benefits like:
* Health insurance eligibility when working an average of 30 hours per week
* 401(k) with competitive match
* Dining discounts
* Employee assistance program
* Training and exciting career growth opportunities
* Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire)
* Paid Family and Medical Leave (up to 2 weeks after 1 year of service)
* Referral program - refer a friend and earn a bonus
Get Ready to Sizzle: Personalities are welcome here! You'll serve up legendary hospitality and an exceptional dining experience.
This role and you are the perfect pairing if you can:
* Greet Guests immediately, guide them through our menus, while demonstrating genuine Hospitality
* Provide friendly and attentive service that makes our Guests feel well taken care of and builds their intent to return
* Accurately record food orders ensuring each Guest receives their meal to their exact specifications
* Ensure all food and beverages are served promptly, garnished correctly, and meet the Ruth's Chris standard of excellence
* Demonstrate a Guest-first mindset by placing a high priority on the Guest experience
* Effectively communicate with our Guests and other Team Members
* Stay calm under pressure and demonstrate problem-solving skills
HRIS Data & Reporting Analyst
Miami, FL job
Responsible for compiling, structuring, and analyzing HR data, metrics, and statistics to develop insights and conclusions that help streamline HR processes throughout the organization.
DUTIES & RESPONSIBILITIES
Gather and compile relevant HR data and metrics from a variety of sources including the human resources information system (HRIS) to drive insights into HR and business performance.
Analyze data and statistics for trends and patterns with a focus on turnover, retention, talent acquisition, compensation, and other areas of the business as required.
Develop templates and dashboards for reports to make it easier to present findings to senior leadership.
Participate in the design, development, and implementation of HR reporting tools. Assist in the growth efforts of HR analytics offerings.
Partner with stakeholders to understand data requirements to develop HR reporting tools and services such as dashboard development, to support the department.
Regularly produce HR metric reports and share results with HR leadership. Produce actionable reports that show key HR performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems.
Communicate findings and insight to management and key stakeholders.
Based on metrics and analysis, make recommendations for policies and activities to improve existing HR processes.
Provide reporting solutions and respond to ad-hoc report requests across multiple business areas.
Ensure data integrity by implementing quality assurance practices.
Conduct HRIS testing for system enhancements. Audit the HR systems to ensure data integrity and accuracy.
Perform other job-related functions and projects as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor Degree
FIELD(S) OF STUDY: Bachelor's Degree in Human Resources Management, Business Administration, Data Analytics, or related field of study; or any equivalent combination of relevant education, skills, training, and experience.
EXPERIENCE: Minimum 3 years' experience in HR data analysis. Kibana, PeopleSoft HR, and Tableau experience preferred, experience with other similar data analysis software/tools will be considered.
COMPETENCIES/SKILLS
Strong proficiency with Microsoft Office suite with special emphasis in Excel.
Working knowledge of PeopleSoft, or other HRIS systems, and database management systems.
Knowledge of HR best practices, laws, regulations, and policies. Strong knowledge of data analysis techniques, tools, and software.
Knowledge of various statistical models, metrics, and KPIs.
Strong verbal and written communication skills.
Effective interpersonal skills to work with various members in the department and upper management.
Ability to maintain discretion and confidentiality due to the sensitive data involved.
Critical thinking and problem-solving skills, to resolve data issues and any other barriers to progress.
Excellent research and analytical skills to effectively analyze collected data.
Strong attention to detail.
Ability to handle multiple tasks and priority changes in a fast-paced environment.
Food Runner
Fort Lauderdale, FL job
, pay will be variable by location - plus tips. Are you ready for the best job ever? Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering hospitality as legendary as our steaks.
This is your chance to join the best of the best and start a career with endless opportunity, plus great benefits like:
* Health insurance eligibility when working an average of 30 hours per week
* 401(k) with competitive match
* Dining discounts
* Employee assistance program
* Training and exciting career growth opportunities
* Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire)
* Paid Family and Medical Leave (up to 2 weeks after 1 year of service)
* Referral program - refer a friend and earn a bonus
Get Ready to Sizzle: Sizzling steaks are not all our Food Runners bring to the table. You'll partner with our servers and kitchen staff to deliver a perfectly timed, beautifully presented, high quality dining experience that our guest will return for, time and time again.
This role and you are the perfect pairing if you can:
* Ensure each plate is perfectly prepared by tracking cooking times on all orders, checking finished product for proper degree of doneness, appearance, and plate presentation.
* Deliver food to the correct table, guaranteeing every Guest receives exactly what they've ordered, just the way they like it.
* Support the Server as needed to optimize the Guest's dining experience.
* Demonstrate a Guest first mindset, placing a high priority on the Guest experience.
Prep Cook
Coral Gables, FL job
, pay will be variable by location - See additional job details and benefits below Are you ready for the best job ever? Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering hospitality as legendary as our steaks.
This is your chance to join the best of the best and start a career with endless opportunity, plus great benefits like:
* Health insurance eligibility when working an average of 30 hours per week
* 401(k) with competitive match
* Dining discounts
* Employee assistance program
* Training and exciting career growth opportunities
* Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire)
* Paid Family and Medical Leave (up to 2 weeks after 1 year of service)
* Referral program - refer a friend and earn a bonus
Get Ready to Sizzle: The heart of the kitchen, our Prep Cooks have a passion for preparing the highest quality food and creating memorable dining experiences through world-class service and exceptional cuisine.
This role and you are the perfect pairing if you can:
* Passionately prepare, portion, and/or cook food items to quality specifications
* Ensure exceptional presentation by checking/dressing dishes before they are served
* Showcase superior dexterity skills to operate cutting tools quickly and safely
* Measure ingredients and seasonings to ensure correct cooking and flavor profiles
* Maintain a positive and professional approach with coworkers and customers
* Thrive in a fast-paced environment
* Be a true team player and work well with others
Business Analyst
Miami, FL job
Support IT initiatives within our shipbuilding programs. This role will serve as a critical liaison between IT, shipbuilding teams, and project managers, ensuring that technology solutions align with business goals and operational requirements.
DUTIES & RESPONSIBILITIES
Collaborate with project managers and shipbuilding stakeholders to gather, analyze, and document business and technical requirements.
Translate business needs into functional specifications for IT systems supporting ship design, construction, and delivery.
Support the implementation and integration of shipbuilding software platforms and tools.
Conduct gap analyses, process mapping, and workflow optimization to improve project efficiency.
Assist in the development of project plans, timelines, and reporting dashboards.
Facilitate communication between technical teams and business units to ensure alignment and clarity.
Monitor project progress and provide analytical support for decision-making.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business Administration, Marketing, Engineering, Architecture, Management Information Systems or related field of study or any equivalent combination of experience and skills
EXPERIENCE
Minimum 3 years of experience as a Business Analyst, preferably in shipbuilding, maritime, or large-scale infrastructure projects.
COMPETENCIES & SKILLS
Strong understanding of IT systems, project lifecycle methodologies, and data analysis.
Excellent communication, documentation, and stakeholder management skills.
Experience with project management tools (e.g., MS Project, Jira, Confluence) and data visualization platforms (e.g., Power BI, Tableau) is preferred.
Familiarity with maritime regulations, shipyard operations, or cruise industry standards.
Experience working in a matrixed, global organization.
Comfortable being a member of a cross-functional team driving toward a single purpose.
Ability to adapt to a dynamic environment.
Ability to work cooperatively with others on a team.
Note: Willingness and ability to travel to vessels as needed to assist in successful implementation is required for this role.
Bartender
Coral Gables, FL job
, pay will be variable by location - plus tips. Are you ready for the best job ever? Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering hospitality as legendary as our steaks.
This is your chance to join the best of the best and start a career with endless opportunity, plus great benefits like:
* Health insurance eligibility when working an average of 30 hours per week
* 401(k) with competitive match
* Dining discounts
* Employee assistance program
* Training and exciting career growth opportunities
* Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire)
* Paid Family and Medical Leave (up to 2 weeks after 1 year of service)
* Referral program - refer a friend and earn a bonus
Get Ready to Sizzle: Crafted to perfection, our Bartenders serve up friendly, prompt, and attentive service making each experience one to remember.
This role and you are the perfect pairing if you can:
* Craft each alcoholic or non-alcoholic beverage with excellence for our Guests
* Prepare the bar for service by restocking and replenishing bar inventory and supplies
* Adhere to and comply with all state/local liquor laws
* Stay Guest focused and nurture an excellent Guest experience
* Be a true team player and support other Front-of-House positions as needed
* Stay calm under pressure and demonstrate problem-solving skills
Personal Cruise Consultant
Sunrise, FL job
Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to “Feel Free” on one of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named “Europe's Leading Cruise Line” for the sixth consecutive year, as well as “Caribbean's Leading Cruise Line” and “World's Leading Large Ship Cruise Line” by the World Travel Awards. Norwegian Cruise Line is also listed as one of America's Best Employers on Forbes List.
Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.
Job Description
DUTIES AND RESPONSIBILITIES:
Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
Perform other job related functions as assigned.
Qualifications
EDUCATION
: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.
EXPERIENCE
: Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.
Additional Information
KNOWLEDGE & SKILLS:
Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.
Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries.
Proven record of excellent customer service and retention skills.
Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Problem solving, research and resolution skills.
Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines.
Customer service skills.
Adherence to dress code is strictly enforced.
*Please Apply Online At *******************************************************
Cafe Manager
Fort Lauderdale, FL job
Job Description
Directly supervises and coordinates activities of sales workers.
General Accountabilities
Provides customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitors sales activities to ensure that customers receive satisfactory service and quality goods.
Inventories stock and reorders when inventory drops to a specified level.
Assigns employees to specific duties.
Enforces safety, health, and security rules.
Examines product to ensure that it is correctly priced and displayed.
Authorizes payments and merchandise returns.
Establishes and implements policies, goals, objectives, and procedures.
Confers with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
*The company reserves the right to add or change duties at any time.
Job Qualifications
Management Experience
Servsafe or equivalent
High School diploma
Skills
Critical thinking
Service orientation
Judgment and decision making
Management of personnel resources
Time management
Complex problem solving
Instructing
Grill/Broiler Cook
Coral Gables, FL job
, pay will be variable by location - See additional job details and benefits below Are you ready for the best job ever? Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering hospitality as legendary as our steaks.
This is your chance to join the best of the best and start a career with endless opportunity, plus great benefits like:
* Health insurance eligibility when working an average of 30 hours per week
* 401(k) with competitive match
* Dining discounts
* Employee assistance program
* Training and exciting career growth opportunities
* Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire)
* Paid Family and Medical Leave (up to 2 weeks after 1 year of service)
* Referral program - refer a friend and earn a bonus
Get Ready to Sizzle: Amazing starts with you! Our Grill Cooks have a passion for preparing the highest quality food and creating memorable dining experiences through world-class service and exceptional cuisine.
This role and you are the perfect pairing if you can:
* Delight our Guests with perfectly prepared dishes
* Passionately prepare food products, to include all meats, poultry, and seafood items, as determined by recipe, technique, and procedure
* Assists the side cook and other kitchen personnel in food preparation
* Ensures our Guests have a superior dining experience by correctly timing and preparing all food product
* Be a team player and have high attention to detail
One to two years of previous culinary experience to include grill and cold prep preferred.