Technical Support Specialist jobs at The Restaurant

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper Pizza restaurants, is seeking an Intern for the Spring semester in our Media Network, Licensing & Entertainment Department. This is a paid internship that will provide you an opportunity for professional growth and development. This program will not qualify for college credit (exceptions may apply). This exciting opportunity will be based at our Corporate Support Center in Irving, TX and is 40 hours a week during typical working hours of 8:30am to 5:30pm. This Internship will require in-person attendance. In this role you will be supporting the Global Licensing, Media & Entertainment division, with the objective to leverage the CEC brand to generate incremental revenue and value through Media Network partnerships, and licensed opportunities. You will have the opportunity to learn: How to pitch and execute DOOH Media and co-branded promotional programs, including proposal assembly, inventory valuation, creative development and review, and recap requirements. Brand Licensing fundamentals, including category overviews, creative collateral development, contract negotiations, fee and royalty structures, categories, etc. Content development and production fundamentals, including ideation to production, audio/visual elements, show FX, costume character and puppet programs. Applicable majors/interests: Sponsorship, Partnership Marketing, Media Sales, Promotions, Licensing, Product Development (Merchandise & E-Commerce), Branded Entertainment, Location Based Entertainment General responsibilities may include (but not limited to): Research brand campaigns applicable to CEC demographic, identify potential partners/campaigns, contribute to lead database for Media Network. Participate in team meetings and contribute to ideation around partner programs for sales proposals and confirmed promotions. Contribute to development and execution of Partner promotions. Support Entertainment division within venue character program and video production, inclusive of basic editing, show FX programming, testing, file duplication, and archiving. Conduct competitive analysis and present findings to CEC Leadership. YOU SHOULD HAVE: A Bachelor's degree in process Be at least 18 years of age A strong interest in Licensing, Sponsorship and Promotions Ability to appropriately handle confidential and sensitive information Microsoft Office Experience with strong aptitude in Excel Excellent attention to detail Ability to communicate effectively with both internal and external customers Solid business acumen

The Houston Texans are in a season of growth and are seeking an individual for the position of IT Support Analyst. Our Texans Teammate Habits:Dedication to the team Be adaptable Passion for work Win with integrity Own the outcome Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do. Basic Function: Provide technical support and consultation to internal users on matters relating to software, hardware, network, and mobile devices at multiple office locations. Work as part of the Service Desk team to support and promote the goals of the organization. Job Function (Duties & Responsibilities): Create a positive client support experience and build strong relationships by analyzing and resolving problems and issues in a timely and responsive manner, communicating promptly on progress, and interacting with Club employees with a consummately professional attitude. Participate in defining user needs throughout the organization, and in the analysis and selection of new technology required to meet expanding computer needs throughout the Club. Test various software or hardware options to evaluate ease of use and fit in our organization and make recommendations based on price, technical functionality, durability, manufacturer support, future needs, etc. Participate in the design, testing and deployment of configurations for employees throughout the organization. Apply knowledge and experience to understand, analyze and resolve problems and issues with software, hardware and information system procedures, resolve or escalate technical issues as necessary to achieve timely problem resolution, provide consultation and implement effective solutions. Develop and update user training manuals and procedures. Create, review and update frequently asked questions and knowledgebase articles. Provide all new hires with a thorough and informative orientation of the Organization's information systems and associated processes and procedures. Manage and execute the setup and deployment of PC and/or laptops for new employees using standard hardware images and software via Microsoft System Center Configuration Manager (SCCM). Participate in the overall service delivery process (Information Technology Infrastructure Library and IT Service Management (“ITIL/ITSM”)). Investigate and resolve software and hardware incidents (e.g., MS Office suite, operating systems, graphics, printing, email, mobile devices, VPN, web browser, etc.). Document problem analysis, communication, and resolution in ServiceNow, the ITIL/ITSM service desk tracking application. Maintain an updated inventory of service desk related assets such as PC hardware, software, mobile devices, printers and scanners, and conduct semi-annual physical equipment audits. Correspond with software and hardware vendors to request service regarding defective products and follow through on process to satisfactory completion. Modify configurations, utilities, software settings, etc., for workstations as required. Remain current on all state-of-the art technical equipment and best practices in the information systems industry through self-paced learning, training courses and technical conferences. Perform various other tasks that may be assigned from time to time by Service Desk Manager. Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner. Skills Required: Strong interpersonal and customer service skills and the ability to develop solid working relationships at all levels across the organization. Excellent attention to detail and an ability to produce high-quality, accurate work under pressure and within designated deadlines. Strong working knowledge of PC hardware and computer systems. Strong working knowledge of Windows OS and Mac OS Working knowledge of network management systems, i.e., Microsoft Active Directory / Azure Active Directory, Windows Server and MS Exchange. Experience with configuration of M365 suite of software applications a plus. Experience with MDM systems (MS Endpoint Manager, Jamf Cloud, WorkspaceOne a plus. Basic telecom system administration experience preferred. Ability to troubleshoot and to apply strong problem-solving skills in resolving issues at the end user level, including analysis and resolution of software applications issues (i.e., evaluate whether a program meets user needs, and if not, make appropriate recommendations; hardware issues and network issues). Ability to support a 24/7 work environment in providing services to the Houston Texans (“Club”) and be willing to work rotating schedules during the Club's football season. Ability to maintain confidential and/or proprietary information. Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities. Excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines. Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. Ability to work independently with minimal direction to complete personal goals and as a team member in order to accomplish department goals. Education/Experience: Bachelor's degree from a four-year accredited college or university preferred. High School Diploma required. Minimum three (3) years working in related I.T. fields preferred. Title: IT Support Analyst FLSA Status: Exempt Department: Information Technology Reports to: Service Desk Manager Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible. If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description As Technical Integration Services Consultant, you will work with our largest customers. Many of them are looking to disrupt their recruiting and HR processes, and you will help them continue to achieve this. You will be responsible for troubleshooting integration bugs, implementing code fixes, and communicating with clients to help with training and guidance. It is a rewarding role that allows you to work closely with our clients while improving your technical skills. This is a fully remote role and candidates may be located anywhere in the US with the east coast preferred. What you'll deliver: identify integration issues and implement code fixes, using a middleware platform. This includes communicating with customers discussing issues over phone and email. enhance and update SmartRecruiters integrations, improving designs for error handling, migrating to new APIs, and optimizing for better scalability to name a few. Work with Project Managers to plan, coordinate and deliver all customer integrations between SmartRecruiters and other global HR vendors. regularly meet with team members and the client to deliver status updates, resolve project issues and design solutions. create and improve existing documentation for integrations. collaborate with SmartRecruiters' engineers to ensure product releases are available in our API and properly tested. Qualifications You have been successful in identifying and fixing technical issues. This can include investigating areas within integrations, SSO and data migrations. You have experience in a support role communicating over email and phone with clients. You have experience writing scripts and code in a language or middleware platform. You have understanding of and experience with application integration technologies and projects is preferred. You have prior experience in SaaS / On-Demand applications You are able to work independently, manage projects and communicate technical issues to non-technical people. You have experience working in a fast paced environment with the ability to manage multiple concurrent projects. Customer satisfaction and problem solving skills are essential. Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Diagnose and correct software problems, including user errors, configurations errors, and bugs. * Diagnose and repair hardware; including printers, computers, terminals, and communication devices. * Perform routine preventive maintenance, as scheduled. * Create, assign, and track tickets for escalated tickets to the rest of the IT team. * Document key troubleshooting processes. Develop technical documentation for employees. * Contribute to and maintain the knowledge base. * Organize assets, systems, and documentation. * Install, upgrade, configure, and maintain hardware/software. * Maintain organization and inventory of lab, shed and related areas. * Complete projects assigned by manager on time. * Answer first level support calls - logging all requests into the service desk ticketing system. * Provide first level phone support for common system problems. * Offer service and customer assistance during field visits. * Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes. * Comply with all Pebble Beach Company safety and health policies and procedures. * Work independently to provide first line technical support. * Must be able to work weekends and after-hours support on a rotational basis as needed. * Other tasks as assigned by manager. Absolutely Required Skills: * 1 year of help desk or technical support experience. * Excellent problem-solving abilities and communication skills. * Must have strong attention to detail. * Good at conveying complex ideas and likes to solve technical challenges. * Must be a self-motivated team player. * A passion for technology and world class customer service. * Enjoys learning new technologies. * Valid California driver's license with current DMV printout required. * College degree required. Familiarity with the Following is a Plus: * Windows 10 and MS Office suite experience. * Imaging and deploying software with Microsoft SCCM. * Configure and setup of Avaya Phones. * Experience working with Point of Sale (POS). * Experience with ticketing system. * Cable tracing and punching down. Why work for Pebble Beach Company: * Competitive Pay: $27.00 - $30.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This role is responsible for the technical support of personal computing infrastructure, networking components, and specialized security and audio/visual (A/V) systems for County users. Key responsibilities include installing, upgrading, analyzing, troubleshooting, and repairing personal computers, application issues, and server problems. The position also assists in the support of security hardware and software systems, including physical security, surveillance cameras, and access control systems. Furthermore, this role supports audio/visual hardware and software systems, such as displays, multimedia devices, digital signage, speakers, microphones, amplifiers, and mixers. The incumbent must independently perform a broad range of technical, computer-related tasks and exercise judgment and decision making in the diagnostic and resolution of computer, security, and A/V hardware and software problems. Good communication skills and the ability to work with users diplomatically and skillfully are required. I. PC, Networking, and System Support: * Respond to user requests for service that have been created via the IT work order system. * Troubleshoot problems and develop solutions; provide a wide variety of client support and technical issue resolution. * Analyze needs of users, formulate and implement solutions, and determine whether software exists to meet user needs. * Diagnose and repair personal computer hardware failure. * Perform minor and major repairs to equipment and arrange for warranty service needs. * Protect the integrity of integrated systems data; provide network support by monitoring user ports and solving problems when necessary. * Install, test, troubleshoot, and repair Category 5 and 6 network cable and related hardware, such as patch panels and wall plates. * Perform a variety of technical tasks including, but not limited to, installation and configuration of hard disks, network interface cards, internal modem/fax cards, monitors, keyboards, mice, removable media devices, and other devices requested or required. * Utilize a variety of electronic testing equipment; request and maintain an adequate supply of parts and repair materials. * Refer users to IT help desk when requests are out of provided job scope or unsupported. * Participate in on-call rotation for resolution of any issues for systems under his/her control. II. Security and Audio/Visual Support: * Apply concepts and best practices of alarm system, surveillance system, and physical access control system operations. * Apply concepts and basic practices of paging and intercom systems, loudspeaker systems, and multimedia displays. * Analyze, plan, recommend, install, upgrade, troubleshoot and repair physical security, burglar alarms, panic systems, and surveillance system devices and components such as access card readers, electrified door lock hardware, exit devices, power supplies, alarm panels and sensors, security cameras, etc.. * Analyze, plan, recommend, install, upgrade, troubleshoot and repair audio/video systems such as microphones, speakers, amplifiers, mixers, signage players, displays, etc.. III. Administrative and Planning: * Advise the Operational Network Manager (ONM) on hardware and software alternatives and on recurring hardware and software problems. * Advise directors on equipment requirements and problem areas and make recommendations for solution of problems. * Assist in evaluating new hardware and software. * Document complete and accurate hardware and software specifications and details along with resolutions to problems and work performed; create complete and concise documentation. * Maintain inventory of computer hardware and software. * Notify supervisor of any materials needed to complete duties. * Plan or organize assigned tasks. * Maintain County issued vehicle and equipment in a clean and good working condition. * Regular and timely attendance is required. * Maintain effective working relationships with those contacted during work activities. * Perform other related duties as assigned/required. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. EDUCATION and/or EXPERIENCE High school graduation or its equivalent, plus at least two years of experience; or any equivalent combination of education and experience, which provides the required knowledge, skills, and abilities. KNOWLEDGE OF * Skill in the application and maintenance of Microsoft Windows 10, and 11. * Familiarity with low voltage systems. * Familiarity with access control, surveillance systems, panic button and burglar alarm systems, components, hardware and software. * Familiarity with all aspects of multimedia and audio/video systems, including matrix systems and video distribution. * Knowledge and background specific to Honeywell, Milestone, S2 Systems, Salient systems is preferred. * Knowledge of Crestron and AMX systems and programming is preferred. * Capable of analytical problem solving; conducting needs assessments; and creation of complete and concise documentation. SKILL/ABILITY TO * Organize and prioritize tasks to be completed. * Operate computers, systems, software, security systems, security software, and related equipment for the county. * Analyze various situations and determine the best solution. * Analyze challenges and shortcomings and formulate complex action plans to facilitate timely resolution. * Effectively communicate verbally and in writing. * Describe complex technical systems in non-technical terms. * Learn and apply a variety of detailed procedures. * Maintain cooperative working relationship with those contacted in the course of work activities. * Write and read reports, letters, and memos. * Meet project deadlines. * Operate office equipment, such as copy machine and facsimile machine.

Hiring Company: Delicatessen Services Co., LLCOverview:The BTS Technical Support Specialist III serves as the Subject Matter Expert (SME) for all processes, procedures, and technical support for the Service Desk. As such, this individual, having demonstrated in-depth experience, capability and judgment, will serve as the escalation point for issues within our Enterprise Environment.Job Description: Essential Duties and Responsibilities Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier, I, II, and III technical assistance to system users and technical peers. Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. Installs, configures, troubleshoots, and upgrades computer-related production equipment, end user computing devices, mobile devices, telephony devices, conference room hardware, focusing on Continuous Improvement, Innovation, and supporting Technical & Functional Testing of new technologies. Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II/III Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone lines, and fax devices as needed. Acts as liaison between equipment vendors and the company. Ensures workarounds and permanent fixes are documented and communicated to Service Desk Specialists. Creates, Updates, and maintains Standard Operating Procedures, How To Documents and Work Instructions at the direction and/or request of the IT Service Support Supervisor, IT Systems Support Manager, or Director. Reviews documentation for accuracy and integration into Knowledge Management System. Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Service Support Supervisor, , Director, and/or Network & Security Team. Implements, Maintains, & Supports any future electronic or technical systems as may be required. Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers and/or Multi-Function Devices. Installs, configures, supports, provides guidance for standard or specific software packages, such as operating systems, standard applications that include but are not limited to Microsoft Office Suite Applications, O365, Edge or On-Prem applications, SaaS applications, LP Vendor Systems Support, ERP applications, or custom applications, etc. Instructs users in use of equipment, software, and manuals, including one on one training, and the creation of value-added documentation. Provides additional and continued training as need in support of integrated hardware & software systems. Performs infrastructure troubleshooting to isolate and diagnose common network related problems, creates relevant documentation, such as network diagrams and maintains accuracy of data in IPAM Tool or relevant management systems. Support IT Technical & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc.. Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks. Monitor functioning of equipment, including mobile devices, to ensure systems operation & function within compliance with OEM specifications. Site administration of the local and enterprise CMDB, documentation and allocation of assets within the asset lifecycle. Perform or Assist in the Preventive Maintenance on computers, & printing devices, peripherals, etc. Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis. Education and Experience High School Diploma Required; Associates/Bachelor's Degree Preferred One (3) to three (5) years of proven experience in a Manufacturing or Distribution environment. Support of ERP/MSC preferred. A+ Certification or equivalent Network + CCENT Certifications and/or equivalent ITIL Foundations or Equivalent Certification a plus Additional Responsibilities Additional responsibilities as directed by the BTS Service Support Supervisor, BTS Service Support Manager, Director, Automation and BTS, and IT Leadership. Work Environment Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on needs: will include extended hours and weekend work. Ability to work in confined areas, ceilings, and attic spaces to run wire for system integration or telecommunications. Ability to lift up to 50 lbs. in order to move and/or install necessary equipment. Ability to work in high temperature areas (attic space) for prolonged periods. Willing to travel if necessary for training & on-site systems support. Willing to be included in the on-call support rotation. This is a Work From Office position. Location:Sarasota, FLTime Type:Full time Department:Management Information Systems

Job Details Legal Address - TWIN BRIDGES, CA Seasonal $20.00 - $20.00 Hourly AdministrativeDescription Job Title: IT Support Specialist Department: Information Technology Reports To: Director of Information Technologies Prepared By: Sierra-at-Tahoe Prepared Date: 09/2025 FLSA Status: Non-exempt Pay Status: Hourly YR Status: Seasonal (Full-time) Benefit Status: None Pay Rate: Starting at $20/hr DOE Embrace the thrill of winter and step outside of the norm and into an outdoor opportunity you'll cherish forever. Here at Sierra, we pride ourselves on our welcoming and inclusive work atmosphere that keeps the stoke high for our guests and employees alike all season long. If you're looking for a full career switch centrally stationed in the beautiful Sierra Nevada, you just found it. NOTE: This job description shall not be construed as a contract for employment. Must be at least 18 years of age. Sierra-at-Tahoe is an at-will employer. This position requires a post offer background check. SUMMARY To assist with the support, installation, and maintenance of various information systems hardware, software, and telephone systems. The ability to effectively manage multiple priorities and make independent decisions while working in the field is required. The ability to multitask and follow through to a solution is a critical position attribute. As a customer focused organization, internal and external guest relations are very important. Duties and Responsibilities are (but not limited to): Perform first level problem assistance and/or resolution of client issues, by phone, in person and remotely. Provide issue escalation to other IT support staff as necessary. Daily responsibilities of software support include Accesso Siriusware and Accesso Freedom point of sales, Microsoft Windows 11, Microsoft Office 365, Daily responsibilities of hardware support include Dell desktops and laptops, various tablets and handheld computers, Boca ticket printers, Fargo pass printers, Axess pass printers, Axess lift gates, and office printers and copiers. Record problems, requests, progress, and solutions in ticket tracking system. Document and update existing documentation for IT procedures and installations. Educate and train new and existing end-users in the use of core business applications and assist them in improving their task efficiency through available system tools and procedures. Install some network cabling for PC's, printers, and other networked devices. Climbing, crawling, or otherwise safely maneuvering on and in buildings and lifts with provided safety equipment, when required. Job duties may include crawling under buildings or in roof voids, but not in “confined spaces” with restricted airflow or an inability to exit the work area. Carrying or moving equipment either alone or in team lifting. Participate on an ongoing basis in the formulation, implementation and enforcement of proper resort and corporate system usage and support policies. Aid other departments as needed throughout the season. Other duties as assigned. RESPONSIBILITIES TO SAFETY 1. Protect the safety of self, co-workers, and Sierra-at-Tahoe Resort guests at all times. 2. Report any potentially harmful equipment or situations to the immediate supervisor without delay. 3. Report safety-related accidents and incidents at once to immediate supervisor. 4. Follow all company and department safety policies and procedures. 5. Operate equipment in a safe manner that will not lead to injury of yourself or others. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Solid knowledge of personal computer hardware and operating environments. Basic understanding of various cabling topologies and protocols, including Ethernet and Wireless. Familiarity with a Windows Active Directory environment. Ability to deal effectively with a wide variety of company personnel and departments. Demonstrate an ability to multitask and effectively manage and prioritize the workload. Experience with retail systems, software, and operations. EDUCATION and/or EXPERIENCE Basic 2 year (Information Services, Information Technology,) education or at least 2 years related experience, or a combination of education and experience from which comparable knowledge and skills are acquired. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Resort certification on any necessary equipment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to guest/employee interaction, moving mechanical parts, confined spaces and outside weather conditions. The employee is occasionally exposed to high, precarious places. The noise level in the workplace is usually moderate.

Job Description Gavin de Becker & Associates (GDBA) is a dynamic security firm innovating threat assessment and public figure protection. Our mission aims to protect and enhance the lives of those we serve. From media figures and corporations to universities and women's shelters, GDBA stands on the front line of the assessment, prediction, and management of violence. We are seeking a full-time IT Helpdesk / Support Specialist to work out of our San Antonio, TX office. Responsibilities & Expectations Support end users that are running modern operating systems and software packages Responsible for the organization and inventory of IT-related equipment Assist with compliance audits and tracking Assist with a variety of IT projects, as needed Identify areas of improvement and create new mechanisms to promote efficiency, organization, and accuracy Desired Qualifications Interest in the IT field, including communications technology, A/V, hardware, and software Working knowledge of networking concepts and various software packages Technical knowledge to troubleshoot the individual components of a computer Demonstrates a persistent problem-solving and efficient approach to technology Maintains a reliable system for prioritizing tasks and ensuring its completion Strong customer service background; can interface with internal end users, as well as clients Must be able to pass our background check and drug screening Earnings and Benefits Base compensation ranges from $50k-$60k (commensurate with experience) Long-Term Opportunities: We encourage our associates to develop and deploy their strengths. At GDBA, ideas matter. Benefits: Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, and Paid Time Off Exceptional 401(k) with Automatic $3k Employer Contribution and 10% of every Associate-Contributed Dollar Matched by GDBA Company Perks: GDBA offers its associates gym and wellness allowances, as well as corporate discount memberships Nicotine-Free: GDBA is proud to be a nicotine-free workforce

[if gte mso 9]> Normal 0 false false false false EN-US X-NONE X-NONE [if gte mso 9]> [if !mso]>st1\:*{behavior:url(#ieooui) } [if gte mso 10]> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman",serif;} [if gte mso 9]> [if gte mso 9]> StartFragment POSITION DESCRIPTION POSITION TITLE : Technology Support Specialist PAY RANGE/GRADE : $60,000 - $70,000 (Commensurate with Experience) /Grade 5 The compensation listed is the current salary range for the position. Final offer may be determined by multiple factors including but not limited to, qualifications, skills, experience, and other relevant factors. ESSENTIAL FUNCTIONS: The Technology Support Specialist assists in the performance of the day-to-day operations of the Technology Department under the direction of the Director of Information Technology. In general, the Technology Support Specialist will be the first point of contact for all helpdesk inquiries. In all instances, the Technology Support Specialist must perform in accordance with and be committed to the Bickerdike mission. The position requires the ability to plan, organize, and execute tasks; analyze information, make informed decisions, use critical thinking and reasoning skills, and monitor and regulate behavior and emotions. Read, review, comprehend, evaluate, and interpret technical materials, research issues, report on technological data, plans, and studies. RESPONSIBILITIES 1. Assist the Director of Information Technology with the assigned day-to-day functions of the technology needs of the organization; including, but not limited to: Desktop support, cell phone management and troubleshooting, printers and copier support, technology inventory management, Active Directory management, and Server Management. 2. Support and assist the Director of Information Technology in the replacement and setup of hardware, software, and other systems such as desktops and Laptops, as directed. 3. Implement and carry-out a desktop/laptop imaging system for laptops and desktops, in conjunction with the Director of Information Technology. 4. Assist with the creation and management of technology inventory, including but not limited to: hardware cables, old laptops, desktops, phones and server area. This includes creating an inventory schedule for pickup and disposal. 5. Organize and maintain IT resources throughout the organization, at the direction of the Director of Information Technology. 6. Ensure that all Windows updates and patching are run on the laptops/desktops of all users of the organization. 7. Ensure the timely order placement and installation of toner for all copiers, and printers of the organization and carry-out recycling of old toners as required, in coordination with the Director of Information Technology. 8. Ensure the management, set-up and troubleshooting of company issued cell phones including the MDM application, in coordination with the Director of Information Technology. 9. Ensure proper preliminary cable and networking management as assigned. 10. Manage and troubleshoot all helpdesk ticketing system and emails and escalate any unresolved issues to the Director of Information Technology as needed. 11. As a member of the Administration team, assist in the coordination of organizational events including, but not limited to: annual meeting, annual retreat and staff meetings. 12. Perform other duties as assigned. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable persons with disabilities. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, lift and/or move up to 50 pounds. QUALIFICATIONS Minimum of 4 years of related experience. Associate's Degree in Information Technology or Computer Science required, Bachelor's Degree preferred. CompTIA A+ Certification, ITIL or MCDST certification preferred. Must possess excellent communication (written & oral), interpersonal, customer service and organizational skills. Must have access to a car, valid driver's license and auto insurance for field work. Familiarity with Server Management, IP Networking, Active Directory management, Android environment, Firewall, Windows environment, and troubleshooting Desktop related issues a plus. Must be willing to work flexible hours. Must have access to a car, valid driver's license and proof of insurance for field work. Chicago northside residents within the communities we serve, preferred. REPORTING RELATIONS : This position reports to the Director of Information Technology and in the absence of this supervisor, shall report to the Vice President of Administration and Operations, or as assigned. POSITION CLASSIFICATION : Non-Exempt Bickerdike is an Equal Opportunity Employer Drug Free Workplace 8/25 EndFragment

We are looking for a customer service oriented, tech-savvy professional to join our IT team in a highly user-focused position. This individual will coordinate with our managed services provider to produce timely resolution of technical issues related to desktops, laptops, mobile devices, applications, and peripherals to ensure the highest level of customer satisfaction. This role requires hands-on problem solving, proactive communication, and the ability to support both day-to-day tasks and long-term technology projects. Key Responsibilities: * Deliver positive in-person & remote technical support for both simple and complex technical issues, including (but not limited to) diagnosing & resolving hardware, software, and connectivity issues; occasional travel to other BRC sites throughout NYC necessary * Maintain IT infrastructure and systems (Microsoft 365, network equipment, and end points.) * Work with managed services provider to track and manage support cases; ensure timely resolution and communication to staff. * Configure, test, and deploy desktops, laptops, mobile devices, printers, VOIP phones, and conference room A/V equipment. * Install & maintain agency-approved applications and software solutions and manage licensing of third-party application software. * Oversee hardware and software inventory, asset management, license compliance, and procurement and disposal of equipment. * Monitor IT support performance metrics and generate reports to evaluate managed services provider performance and identify areas for improvement. * Support on-boarding & off-boarding workflows * Develop subject matter expertise of all desktop software, custom developed applications, and SAAS products in use. * Collaborate with CCTV, fire & elevator alarms, and other IT services vendors to solve issues. * Maintain up-to-date knowledge of industry trends, technologies, and best practices. * Perform any other related duties as assigned. Hours: Full-time 37.5 hours per week * Monday-Friday 9am-5:30pm * This position is based in New York City, and requires 5 days-a-week onsite. Only local candidates will be considered. Required experience: * 5+ years of experience in IT support. * Extensive experience with hardware, software applications, operating systems, and network connectivity. * Demonstrated ability in helping people and solving problems with strong customer service skills. * Technical expertise in current standard desktop software (Microsoft Office and Windows.) * Proficiency with LAN/WAN troubleshooting. * SharePoint administration skills to manage, configure, and optimize the agency's SharePoint environment a plus. * Reliable, proactive, and able to anticipate customer needs. * Good verbal and written communication skills. MAKE AN IMPACT Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity. Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city. BENEFITS BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including: * Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents. * A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC. * Tuition assistance and many training opportunities for career development. * Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

Organization The Leona M. and Harry B. Helmsley Charitable Trust (“Helmsley”) is a global philanthropy driven by a vision of building better futures for people by increasing access to healthcare, advancing new research and ideas, and improving the quality of everyday life. Helmsley strives to make a meaningful impact in its focus areas, matching its significant financial assets with a rigorous and results-oriented approach. Helmsley is committed to close and productive partnerships with its grantees, as well as with other funders and impact players in government, academia, and the private sector who share its interests and goals. Above all, Helmsley endeavors to be forward-thinking in every aspect of its work and will take risks that others cannot or will not take when the risk/reward trade-off warrants. Since 2008, when Helmsley began its active grantmaking, it has committed more than $4.5 billion. For more information on Helmsley, please visit *************************** Position Summary The Information Technology Technician is an integral part of the IT team and has an end user customer service focus. This position is the first line of response to provide onsite and remote technical support for hardware, software, A/V, network, and mobile issues. This position will also work with end users and other stakeholders to implement and roll out new technology and training initiatives. The IT Technician reports to the IT User Support Manager and works with all department and program staff as well as outside service providers. Essential Duties and Responsibilities Serve as first point of contact for technical assistance providing in-person and remote support. Resolve, escalate, and track issues ensuring timely resolution, clear communication, and white glove customer service. Install, setup, configure, and troubleshoot computer hardware, printers, copiers, network, phones, mobile, and peripheral devices. Perform routine maintenance and repairs to equipment and arrange or coordinate servicing needs. Purchase and order new equipment, maintain hardware and software inventory. Coordinate with staff and provide A/V support for internal and external meetings (both in-person and virtual). Work with vendors to troubleshoot and address A/V issues. Coordinate on and off boarding of staff. Work with stakeholders to manage security groups and set up or terminate accounts. Develop training materials, provide on-site orientation, and continual instruction to new users and existing staff on current and new technologies. Assist in determining the appropriate software and hardware solutions to meet needs. Support rollout of new hardware, software, security measures, and other IT initiatives. Work with the IT department and outside vendors to document issues, troubleshooting steps, resolutions, procedures, and best practices. Perform other and related duties as assigned. Desired Qualifications Minimum 2-3 years of experience as an IT Technician or other relevant position Degree in Information Technology or relevant field preferred Understanding of diverse computer platforms, e.g., laptops, desktops, mobile devices Proficient in Microsoft Office and Windows in a domain environment Excellent diagnostic and problem-solving skills Excellent customer service skills Flexibility and adaptability commensurate with working in a fast-paced environment Able to meet deadlines with strong planning, organization, and time management skills Excellent communication skills, including the ability to convey technical information in a clear, concise manner that is understandable by all staff members both with presentations and creation of documentation Must thrive in a team setting, but work well independently and self-sufficiently An up-beat attitude under pressure, and the ability to work collaboratively Knowledge of internet security and data privacy principles a plus Knowledge of SharePoint or experience with Web development a plus Salary, Health, Well-being, and Living Our Mission Helmsley is dedicated to creating stronger, healthier futures for communities in the U.S. and around the world. Helmsley colleagues are intelligent, creative, forward thinking, and strongly committed to working productively with each other and with our grantee partners. Each was drawn to Helmsley by the same opportunity: to help build this young organization into a leading global charitable institution that will drive meaningful and measurable positive change in lives throughout the U.S. and around the world for years to come. Helmsley is committed to offering competitive and equitable compensation commensurate with experience. The targeted starting salary range for this position is $73,000 - $80,000. Comprehensive benefits currently offered to employees (subject to change) include: Employer-paid medical, dental, and vision for employees and their families Generous 401(k) employer contribution Hybrid work schedule (up to two remote days a week) 23+ paid vacation and sick days 13+ paid holidays End of year office closure Summer Fridays Tuition reimbursement Personal and team professional development opportunities Application Information To apply for this position, please submit a cover letter and resume (in Word or PDF format) to the posting listed on the Helmsley Career Page. If a reasonable accommodation is needed to participate in the job application process, please contact ********************. The position is based at Helmsley's main office in New York City. Only those selected for an interview will be contacted. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. All persons hired must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Helmsley will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Except when working remotely as permitted by Helmsley's temporary hybrid work policy, the ability to work and collaborate in person with colleagues at Helmsley's office is an essential function of this job. The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required for the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Helmsley provides equal employment and promotional opportunities to all employees and applicants for employment based upon individual capabilities and qualifications without regard to race, color, religion, sex, gender identity, pregnancy, sexual orientation, age, national origin, marital status, citizenship, disability, veteran status, or any other protected characteristic as established under law.

Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about Internova Travel Group. Responsibilities Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS (desktop applications, browsers, printers, and telecommunications and video). Additionally, you will assist in the process the onboarding new hires joining the company. This position will work onsite at our Beverly Hills Office (345 N. Maple Dr). * Field incoming help requests from end users via both telephone and e-mail in a courteous manner. * Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. * Responsible for first line Tier 2 technical support. * Work with vendor support contacts and teammates to resolve technical problems with desktop computing equipment and software. * Utilize remote control software to remotely troubleshoot and fix user problems. * Image, configure, and maintain laptops, desktops, and printers. * Troubleshoot phone issues (with assistance from in-house telecom department as needed). * Support various software packages including Microsoft Office, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software. * Perform system administration of Microsoft Active Directory, Exchange and Office 365 user management. * Escalate IT issues when necessary. * Develop user training manuals, help sheets, frequently asked questions (FAQs) and procedures for end users where applicable. * Able to work extended hours in the event of serious problems or scheduled work. * Able to work as part of the after-hours team rotation for on-call. * Provide clear & concise information through written and verbal communications. * Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Build rapport and elicit problem details from help desk customers. * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. * Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. * Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. * Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. * Test fixes to ensure problem has been adequately resolved. * Perform post-resolution follow-ups to help requests. * Responsible for improving systems and processes within the end user standards leveraging improvements in technologies to provide efficiencies with service delivery. Qualifications * Associate's degree in MIS/CIS or equivalent business/industry training and at least 3 years of equivalent on-the-job experience. * 3+ year(s) experience supporting end-user computing technical service support in a business environment. * Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent). * Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory. Experience with Intune, SCCM, or similar tools is a plus. * Experience supporting Mac OS is a plus. * Experience with onboarding process a plus. * Experience supporting remote users via VPN, RDP, and other remote access tools. * Understanding basic cybersecurity principles and ability to follow IT security policies and best practices. * Good time management and multi-tasking skills. * Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred. * Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide. * Ability to work a standard five-day work week, with at least three (3) days per week onsite at a designated company location. * Flexibility to work occasionally after-hours or weekends as needed. * Ability to participate in on-call rotation schedules when necessary. * Experience working in a team-oriented, collaborative environment. * Demonstrates initiative and follow-through to ensure successful results. * Strong ability to conduct research into a wide range of computing issues as required. * Ability to absorb and retain technical information quickly. * Excellent written and oral communication skills. * Ability to present ideas in user-friendly, non-technical language. * Exceptional interpersonal skills, including rapport-building, active listening, and effective questioning techniques. * Highly self-motivated and directed. * Keen attention to detail. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Strong customer service orientation with a commitment to user satisfaction and white glove service. * Able to lift a minimum of 25 pounds. PAY AND BENEFITS Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy

Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position. Responsibilities Travel with and support the team to at-track events and testing facilities. Setup/monitor/teardown trackside IT systems at all race & test events. Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment. Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions. Analyze trends to prevent future problems and implement failover options. Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes. Ability to wire and test network and coax wires. Ability to diagnose radio and antenna issues. Additional duties may be assigned. Qualifications 2-4 years of Systems Administration experience. Associates degree in engineering or technology-related field, or comparable work experience. Ability to lift 40-plus pounds without restrictions. Ability to work weekends and travel as required; mostly race weekends with some weekday travel required. Exceptional level of organization and attention to detail. Ability to work in high-pressure situations and with minimal supervision. Self-starter and highly motivated to succeed. Excellent customer service skills. A+ Certification required within 90 days of start date. This position is subject to periodic drug screenings during employment per sanctioning body guidelines.

Title: Temporary - Computer Lab/Help Desk Technician (Pool) Assist with daily operations of the User Support Services Assist by helping students, faculty, and staff with technology-related issues and questions and by helping computer lab technicians and media services with technology setups. ESSENTIAL JOB FUNCTIONS/TYPICAL JOB DUTIES AND RESPONSIBILITIES Provides Help Desk phone support to the Nashville State community. Answers questions about hardware/software configurations. Performs password resets. Records work in the Help Desk ticketing system. Assists computer lab technician and media services with set up and delivery of technology equipment and services for classrooms, offices, and campus events. REQUIRED QUALIFICATIONS High school diploma or equivalent. Demonstrated experience with maintaining and answering questions about technology equipment. PREFERRED QUALIFICATIONS Associate's Degree in technology or related field. KNOWLEDGE, SKILLS, AND ABILITIES Proficiency in a variety of computer applications. Excellent customer service skills. Rate of Pay: $20.00 per hour Work Hours: Up to 28 hours per week. Hours and shifts may vary. Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check. AVAILABILITY/CLOSING DATE This posting is not a guarantee of an open position. Applications for temporary pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Setting: 100% Onsite Schedule: Monday - Friday, 8:30am - 5pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The Help Desk Tier 1 is responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software, and other miscellaneous equipment. Essential Duties and Responsibilities: Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones, and/or server support) - ask questions to determine the nature of the problem. Responsible for setting up workstations with computers and necessary peripheral devices. Responsible for installing and configuring appropriate software and functions according to specifications. Offer daily operations and systems support to employees in person, via phone, or email. Troubleshoot hardware and software issues in person, remotely, and via phone. Verify the functionality of hardware and software components. Follow up with users to ensure resolution of issues. Identify and escalate situations requiring urgent attention. Inform management of recurring problems. Log all help desk interactions; Track and route problems and requests, and document resolutions. Redirect problems to the correct resource. Research questions using available information resources. Stay current with system information, changes, and updates. This position will drive to our various locations to serve and assist. Qualifications: Associate's Degree in Computer Science or related field preferred Minimum two (2) years of experience in troubleshooting and providing help desk support Minimum two (2) years of experience in computer networks and systems maintenance Minimum two (2) years of customer service background Requires a valid and clean driver's license, auto insurance, and reliable transportation Ability to meet deadlines and manage stress effectively in high-pressure situations Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience A strong sense of discretion and confidentiality is required Strong experience in Microsoft Suite Working knowledge of fundamental operations of relevant software, hardware, and other equipment Preferred Qualifications: CompTIA A+ Certification Bachelor's Degree in Computer Science or related field is a plus Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day

Job Description COMMUNICATIONS/COMPUTER TECHNICIAN II MAY DRIVE TO VARIOUS CAMERON COUNTY LOCATIONS Salary: 112 - $37,678.00 minimum salary Purpose of Classification Performs technical work in support of assigned IT programs or communications function. Duties include providing support and assistance to all Cameron county personnel on a computer or any devices such as a printer, scanner, or laptop and providing remote assistance through a remote-control software or through the phone. Positions in this class perform routine technology maintenance and identify needed corrective actions to resolve discrepancies; answer information technology questions; and maintain systems documents and records. Essential Functions The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Installs and configures software on new personal computers with related peripherals; installs, sets up and configures voice and data communication systems; troubleshoots, resolves and documents applications and software issues; performs routine and preventive maintenance on communications and/or computer equipment. Receives and processes service requests for assigned department. Reviews documents for completeness and accuracy; pair documents to related information such as matching purchase orders to invoices and/or matching payments to account files/billings, etc.; codes information to ensure accurate processing, and that appropriate department/program is credited or debited. Runs weekly reports of service request/work order progress; copies and/or distributes reports; establishes and maintains both automated and manual accounting records and files; and performs record retention tasks as dictated by County policy. Prepares, reviews, and processes purchasing documents. Maintains assigned inventory; prepares purchase orders for needed software, communications, materials, equipment, and supplies; receives and distributes incoming shipments; reviews and forwards for payment. Prepares various department network documents requiring knowledge of department policies, programs, and procedures and which may involve researching, compiling, analyzing, retrieving and/or summarizing data. Provides assistance and information to employees, managers, vendors, citizens, local businesses, and/or and other interested parties regarding assigned technology functions; serves as liaison between supervisors, vendors, and other departments in regards to purchasing policies and activities. Additional Functions Performs other related duties as required. Minimum Qualifications High School Diploma or GED; supplemented by two (2) years of experience performing technical support and/or telecommunications work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Associate's Degree in Computer Technology, Computer Information Systems or Computer Science preferred. ADA Compliance Physical Ability: Tasks require the ability to exert medium physical effort in medium work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of medium weight (20-50 pounds). Tasks may involve extended periods of time climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motion at a keyboard or work station. Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. This position is subject to a six (6) month probationary period prior to Civil Service eligibility. Must submit to a Civil Service Clerical Exam. Benefits: Cameron County Offers Excellent Fringe Benefits, Including: Health and Life Insurance Protection, Sick and Annual Leave, Retirement System, and Paid Holidays. Cameron County has a mandatory direct deposit payroll program. AA/EEO/MFD EMPLOYER

Under general direction from the Manager of Information Technology (IT) Operations, the IT Help Desk Technician provides frontline technical support for a gaming casino, ensuring the reliability, security, and functionality of IT systems. This role involves troubleshooting hardware, software, and network issues, managing user access, and maintaining compliance with Tribal Gaming Commission (TGC), state, and federal regulations. The technician delivers exceptional customer service by assisting employees with technical problems, supporting IT infrastructure, and ensuring operational continuity for gaming and business systems. This list of duties and responsibilities illustrates only the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Technical Support & Troubleshooting Install, configure, and maintain desktop computers, laptops, printers, VoIP phones, and peripheral devices to ensure optimal performance for Casino team members and guests. Diagnose and resolve hardware failures, connectivity issues, and performance degradation. Administer user accounts, access controls, and permissions within Active Directory and other IT systems. Monitor, manage, and respond to incoming help desk tickets, emails, and radio requests, prioritizing critical issues and ensuring timely resolutions. Escalate complex or high-priority issues to senior technicians or specialized IT staff.. Support casino administrative systems, point-of-sale (POS) terminals, and internal applications. Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, business-critical software, and casino administrative systems. User Assistance & Training Provide technical support via phone, email, radio, and in-person interactions. Assist employees with software usage, system navigation, and troubleshooting procedures. Educate staff on IT security best practices to safeguard sensitive casino data. Document common technical issues and resolutions to improve response efficiency. System Maintenance & Compliance Assist with performing routine system checks, updates, and patch management to minimize downtime and prevent security vulnerabilities. Maintain compliance with Tribal Gaming Commission (TGC), federal, and Casino IT policies. Protect confidential information and enforce cybersecurity measures in line with industry regulations. Professional Development & Collaboration Stay current on emerging technologies, industry trends, and security protocols. Work collaboratively with IT team members and other departments to support casino operations. Participate in regular team meetings, training sessions, and professional development opportunities. Direct Reports: None. Access to Sensitive Areas: All areas when accompanied by authorized personnel and/or security. Signatory Authority: None. Minimum Qualifications: High School Diploma or GED - Associates degree preferred. 1-3 years progressive work experience in computer desktop support or equivalent combination of education and experience. CompTIA A+, Network+, ITIL v4, and Microsoft 365 certifications are preferred. Excellent interpersonal skills, written and verbal communication, proven analytical and problem-solving abilities are required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Knowledge, Skills and Abilities: Proficiency in Windows-based systems, including Microsoft Server, Microsoft Office Suite, and enterprise software applications. Understanding of networking fundamentals, including TCP/IP, DNS, and Active Directory administration. Familiarity with Microsoft certification standards and best practices for IT support. Strong troubleshooting and problem-solving abilities for hardware, software, and network issues. Proficiency in word processing, spreadsheets, and database applications in a Windows environment. Ability to prepare, review, and analyze technical documentation and operational reports. Assess technology needs and ensure system performance meets operational requirements. Implement, test, and maintain network systems and software applications. Work independently, manage time effectively, and meet strict deadlines. Maintain confidentiality and uphold casino IT security policies. Communicate clearly and professionally, both verbally and in writing. Build and maintain positive working relationships across diverse teams and cultural backgrounds Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus. Work Environment: While performing the duties of this position, the work environment is occasionally noisy and the employee will work indoors. Additionally, the employee may be exposed to cigarette smoke Must be able to work Nights, Weekends, and Holidays

Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at ********************************** call ************ or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits! Responsibilities Under the direction of the Manager of IT, the incumbent is responsible for installing, maintaining and operating all IP and analog audio/visual equipment. Essential Job Functions: * The exhibit is conducted in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida for departmental policies and procedures. * Install, troubleshoot and optimize IP AV devices including Hardware and Software issues. * Troubleshoot network connectivity issues and install/re-install cable as necessary. * Provide basic network administration support including VLAN creation. * Provide assistance with the rollout of AV system hardware and software upgrades and patches as those requirements arise. * Liaise with, and provide training and support to, end users and staff on AV system operation and other technical AV issues. * Collaborate with the Business Analyst, System, and Network administrators to ensure efficient operation of the company's AV environment. * Assist in ensuring that customer requests via the ticketing system are managed to closure. * Troubleshoots malfunctions and/or audio & video shorts, when necessary, perform other duties as assigned. * Maintains all LCD, LED monitors and displays on the property. * Controls all volume levels and video content for the property, assists local entertainers with sound before and after their scheduled performance time when needed * Maintain a clean and organized work area as directed. * Perform administrative tasks as may be required by local and corporate policy. * Manage replacement spares through RMA programs to ensure maximum hardware availability and minimum down time related to maintenance issues. * Perform a variety of tasks as required by sister properties. * Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. * Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication. * Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. * Perform other duties as assigned. Qualifications Qualifications: * High School Diploma or equivalent required. An associate's degree in a computer-related discipline is preferred. * Minimum of two (2) years' experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered. * Must possess or acquire A+, QYSY 0 and QSYS1 certification in the first 12 months of employment. * Experience with digital encoders, Direct TV, and digital audio equipment is a plus. * Technical knowledge of Windows OS is required. Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required. * Preferred minimum of two (2) years' experience working with and troubleshooting AV related equipment (projectors, sound, TV's, lighting controls, exc.). * Experience installing, configuring and troubleshooting network AV devices. * Experience installing wall mounted TV's in a production environment. * Experience working with the basics of Cisco switches; the ability to configure a VLAN. * Well-developed written and verbal communication skills along with strong time management and interpersonal skills required. * Must possess a positive demeanor and work well in a team environment. * Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up. * Must have strong analytical and problem-solving abilities. * Willingness to work in stressful situations in front of multiple demanding customers. * A neat appearance and professional conduct are required.

COMPANY PROFILE:In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today's Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world's largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE:Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE:We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Responsibilities SUMMARY: Maintains, analyzes, troubleshoots, and repairs networking, computer systems/peripherals, telcom and cellular devices. Documents, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Utilizes experience and judgment to plan and accomplish goals with limited supervision. In addition, leads projects, provides training / support to Service Tech I/II, and oversees the Service Desk, including tier 3 support. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Maintains existing IT standards and best practices. * Analyzes data to identify trends requiring modifications / additional IT standards and best practices. * Assists systems / networking team. * Provides tier 3 support for complex technical issues. * Delivers training, support and mentoring to IT Service Tech I & II. * Administers Service Desk work orders for quality assurance. * Leads projects to successful completion. * Provide exemplary guest service to internal and external guests. * Responds to phone calls and emails from Casino systems users with questions or issues related to the use of hardware, peripherals and software. * Determines the true nature and scope of an issue utilizing established troubleshooting procedures. * Provide support and training to users within established guidelines. * Collaborates with IT team members to insure efficient operation of Seminole Gaming technology. * Follows established Work Flow processes for Service Desk, task assignments and escalations. * Completes assignments within established SLA's and project deadlines. * Communicates system issues and incidents to impacted parties as instructed by task leads/department head. * Performs and documents duties according to established operational policies and procedures (SOP). * Adheres to defined SOPs, departmental, property and organizational policies. * Must be available to work different shifts including nights, weekends and holidays. * Other duties as assigned. Qualifications Skills & Experience Requirements: * Minimum 3 years in a technical support role and bachelor degree in Information Technology or industry equivalent. * Technical certifications or industry equivalent required. * Professional written and verbal communications skills. * Friendly and service-oriented. * Able to work any shift. * Able to work in isolation for a full shift. * Current Driver's License and reliable transportation. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Must adhere to the Seminole Tribe's Policies and Procedures. * Must be able to use common hand tools and electronic test equipment to troubleshoot, diagnose, and repair issues with computers, peripherals, and computer software * Must be able to work with members of the Technical Staff and Management in a fast-paced environment to identify, isolate and resolve hardware and software issues. WORK ENVIRONMENT: * May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public. * While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. * The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job. * The Casino environment is hectic, fast-paced and often crowded and noisy. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: * Credit Check * Criminal Background Check * Drug Screen For a listing of all opportunities at Seminole Gaming, please go to ********************** Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).