A luxury fashion brand is seeking a Boutique Director in Coral Gables, Florida. The chosen candidate will lead the boutique team, drive client service excellence, and achieve business targets. Candidates should have a strong background in team management and a passion for creating an exceptional client experience. This role requires at least 7 years of experience and offers a competitive salary including various benefits.
#J-18808-Ljbffr
$103k-142k yearly est. 5d ago
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Audit Senior Manager - Commercial Services
Kodiak Solutions LLC 4.1
Chicago, IL jobs
Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.
Job Description:
Crowe is growing tremendously. We are looking for future leaders, which means a partner career path or growth opportunities. Are you up for the challenge?
About the Team:
The Audit & Assurance team at Crowe provides traditional attestation services as well as accounting and consulting on applying accounting principles. Audit & Assurance professionals demonstrate deep specialization through an understanding of the market and business challenges their clients face and a dedication to audit quality. Though Crowe has various different business units, Audit & Assurance is one of the largest practices.
Learn more about our Audit & Assurance team!
For this specific opportunity, we are seeking talented professionals for full-time or seasonal work arrangement options.
#LI-Hybrid
#LI-Onsite
We're looking for Audit Senior Managers with experience in Commercial Services industry verticals including but not limited to Food & Commodities, Metals, Supply Chain, Cannabis, Healthcare, Technology Media Telecommunications, Consumer Markets, Life Sciences, Real Estate & Construction, & Manufacturing. As an Audit Senior Manager, you will further learn to lead, gain deep industry insight, and continue to grow relationships. With access to many resources and the support of executive leadership and your team, this is what your work includes:
Responsibility of client relationships with a variety of clients to build positive relationships.
Leading multiple teams and providing performance feedback to all members of those teams when engagements end. Your feedback is valuable.
Anticipating and addressing client concerns and resolving problems as they arise.
Promoting new ideas and business solutions that result in extended services to existing clients. We encourage creativity and to grow your expertise, which could make a difference at our firm.
Continue learning the latest developments and the firm's standards and policies.
Staying on top of industry developments and their effects on client's competitive position.
Qualifications:
8+ years of recent and relevant public accounting external audit experience.
Your background should have experience in external audit working with Food & Commodities, Metals, Supply Chain, Cannabis, Healthcare, Technology Media Telecommunications, Consumer Markets, Life Sciences, Real Estate & Construction, & Manufacturing clients.
Organization, communication, technical, time management, and accounting and auditing skills as you work efficiently with clients and adequately work on multiple engagements and teams.
It is important that you interact with clients, prospects, all levels of staff, and colleagues in a professional fashion.
You will need to be able to multi-task since planning, executing, and wrapping up various engagements may have to be performed concurrently.
We require experience supervising engagement team members and instructing them on completing assigned task.
This position requires you to be a licensed CPA in your aligned home office state or being able to acquire a reciprocal one for that state.
Ability to work additional hours as needed and travel to various client sites.
We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,000.00 - $244,000.00 per year.
Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (************** is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.
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$97k-244k yearly 2d ago
Preferred Delivery Manager - Final Mile (South-East)
Arhaus 4.7
Miami, FL jobs
The Preferred Delivery Manager (South-East) is responsible for delivering a white-glove, luxury post-purchase experience for Arhaus' most distinguished clients. This role serves as the final steward of the client journey, ensuring that every delivery not only meets expectations but embodies the craftsmanship, sophistication, and service excellence synonymous with the Arhaus brand.
Following the completion of the sale, the Preferred Delivery Manager partners closely with internal teams and delivery partners to orchestrate a seamless in-home experience. With a refined design sensibility, this role evaluates the initial delivery layout and thoughtfully layers each space-bringing furniture placement, styling, and finishing touches together to create a fully curated, move-in-ready environment.
Beyond on-site execution, the Preferred Delivery Manager plays a critical role in pre-delivery preparation. This includes proactively aligning product readiness, delivery logistics, space planning, and client expectations to ensure every detail is accounted for in advance. Through meticulous planning, strong cross-functional collaboration, and hands-on oversight, this role ensures flawless delivery outcomes and an exceptional final impression for the client.
Essential Duties & Responsibilities:
The Preferred Delivery Manager will personally oversee Arhaus' highest value deliveries, guiding a dedicated service team and ensuring each moment-from arrival to execution-feels curated, efficient, and spectacular.
As the on-site Arhaus expert, the Preferred Delivery Manager will anticipate client needs, work to resolve issues, and deliver a white-glove experience that leaves a lasting impression while supporting long-term client relationships and future sales opportunities. Every interaction should reinforce Arhaus' commitment to quality, care, and enduring client relationships.
Key fundamental skill sets and responsibilities for this role include:
Remote, travel-based position responsible for personally overseeing a high volume of preferred (VIP) deliveries annually, with volume scaling as the program expands.
Proactively manage pre-delivery preparation, including collaboration with store teams and 3PL partners to confirm product readiness, review renderings and layouts, ensure proper staging and room labeling, and mitigate delivery risks prior to arrival.
Lead the on-site 3PL delivery experience with professionalism, ensuring precision, timeliness, and the highest service standards.
Serve as the client's main point of contact throughout preparation and delivery, ensuring all details are executed flawlessly.
Represent the Arhaus brand through luxury presentation standards, branded materials, and polished, professional communication.
Apply a keen design eye, transforming the initial delivery layout and artfully layering each space to create a beautifully curated environment.
Identify potential delivery risks in advance and proactively escalate and resolve issues to avoid client disruption.
Resolve client concerns promptly and elegantly, ensuring complete satisfaction.
Maintain clear, timely communication between delivery teams, store associates, corporate partners, and clients.
Oversee exchanges, returns, and missing components as needed, ensuring smooth resolution and minimal disruption.
Complete post-delivery reporting, including client feedback, execution notes, and photo documentation, contributing to program performance tracking and continuous improvement.
Develop and nurture relationships that enhance sales, strengthen client retention, and reinforce Arhaus' luxury brand experience.
Execute delivery experiences in alignment with established luxury service standards and playbooks to ensure consistency across all markets.
Serve as a key ambassador for the Preferred Delivery Program, partnering with store, logistics, and corporate teams to uphold standards and evolve best practices.
Requirements:
Proven ability to service a premium or luxury client experience, preferably in hospitality, interior design, or high-end retail.
Background in Interior Design and/or Furniture Sales is strongly preferred.
Exceptional communication, interpersonal, and problem-solving skills.
Strong organizational and time management abilities with exceptional attention to detail and follow-through.
Professional demeanor, polished presentation, and ability to remain composed under pressure.
Confidence in managing high-touch client relationships with discretion, empathy, and care.
Experience in customer service, delivery management, or final mile operations is strongly preferred.
Travel is required within this role; approximately 100%.
Ability to work independently in a highly travel-intensive environment while consistently upholding Arhaus' standards of excellence.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
$79k-121k yearly est. 6d ago
Preferred Delivery Manager - Final Mile (Pacific-West)
Arhaus 4.7
Los Angeles, CA jobs
The Preferred Delivery Manager (Pacific- West) is responsible for delivering a white-glove, luxury post-purchase experience for Arhaus' most distinguished clients. This role serves as the final steward of the client journey, ensuring that every delivery not only meets expectations but embodies the craftsmanship, sophistication, and service excellence synonymous with the Arhaus brand.
Following the completion of the sale, the Preferred Delivery Manager partners closely with internal teams and delivery partners to orchestrate a seamless in-home experience. With a refined design sensibility, this role evaluates the initial delivery layout and thoughtfully layers each space-bringing furniture placement, styling, and finishing touches together to create a fully curated, move-in-ready environment.
Beyond on-site execution, the Preferred Delivery Manager plays a critical role in pre-delivery preparation. This includes proactively aligning product readiness, delivery logistics, space planning, and client expectations to ensure every detail is accounted for in advance. Through meticulous planning, strong cross-functional collaboration, and hands-on oversight, this role ensures flawless delivery outcomes and an exceptional final impression for the client.
Essential Duties & Responsibilities:
The Preferred Delivery Manager will personally oversee Arhaus' highest value deliveries, guiding a dedicated service team and ensuring each moment-from arrival to execution-feels curated, efficient, and spectacular.
As the on-site Arhaus expert, the Preferred Delivery Manager will anticipate client needs, work to resolve issues, and deliver a white-glove experience that leaves a lasting impression while supporting long-term client relationships and future sales opportunities. Every interaction should reinforce Arhaus' commitment to quality, care, and enduring client relationships.
Key fundamental skill sets and responsibilities for this role include:
Remote, travel-based position responsible for personally overseeing a high volume of preferred (VIP) deliveries annually, with volume scaling as the program expands.
Proactively manage pre-delivery preparation, including collaboration with store teams and 3PL partners to confirm product readiness, review renderings and layouts, ensure proper staging and room labeling, and mitigate delivery risks prior to arrival.
Lead the on-site 3PL delivery experience with professionalism, ensuring precision, timeliness, and the highest service standards.
Serve as the client's main point of contact throughout preparation and delivery, ensuring all details are executed flawlessly.
Represent the Arhaus brand through luxury presentation standards, branded materials, and polished, professional communication.
Apply a keen design eye, transforming the initial delivery layout and artfully layering each space to create a beautifully curated environment.
Identify potential delivery risks in advance and proactively escalate and resolve issues to avoid client disruption.
Resolve client concerns promptly and elegantly, ensuring complete satisfaction.
Maintain clear, timely communication between delivery teams, store associates, corporate partners, and clients.
Oversee exchanges, returns, and missing components as needed, ensuring smooth resolution and minimal disruption.
Complete post-delivery reporting, including client feedback, execution notes, and photo documentation, contributing to program performance tracking and continuous improvement.
Develop and nurture relationships that enhance sales, strengthen client retention, and reinforce Arhaus' luxury brand experience.
Execute delivery experiences in alignment with established luxury service standards and playbooks to ensure consistency across all markets.
Serve as a key ambassador for the Preferred Delivery Program, partnering with store, logistics, and corporate teams to uphold standards and evolve best practices.
Requirements:
Proven ability to service a premium or luxury client experience, preferably in hospitality, interior design, or high-end retail.
Background in Interior Design and/or Furniture Sales is strongly preferred.
Exceptional communication, interpersonal, and problem-solving skills.
Strong organizational and time management abilities with exceptional attention to detail and follow-through.
Professional demeanor, polished presentation, and ability to remain composed under pressure.
Confidence in managing high-touch client relationships with discretion, empathy, and care.
Experience in customer service, delivery management, or final mile operations is strongly preferred.
Travel is required within this role; approximately 100%.
Ability to work independently in a highly travel-intensive environment while consistently upholding Arhaus' standards of excellence.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
$89k-134k yearly est. 4d ago
Customer Delivery Manager
Applied Digital 3.8
Alexandria, LA jobs
Customer Delivery Manager
Primary Location: Onsite at either Ellendale, North Dakota or Fargo, North Dakota or Alexandria, Louisiana
At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms.
We are:
Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution.
Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers.
Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards.
At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution.
Position Summary:
The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability.
The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery.
Key Responsibilities:
Contract Compliance & Governance
Review and interpret customer contracts, SLAs, and obligations.
Monitor adherence to contractual terms and escalate non-compliance issues.
Execution Oversight
Track deliverables and milestones to ensure timely and accurate execution.
Hold internal teams accountable for meeting commitments.
Risk Identification & Resolution
Identify gaps or risks in meeting obligations and implement corrective actions.
Cross-Functional Collaboration
Partner with operations, legal, and customer success teams to resolve challenges.
Facilitate discussions to address issues constructively and maintain customer satisfaction.
Reporting & Communication
Provide regular updates on compliance status and delivery performance to leadership.
Maintain documentation and audit trails for contractual obligations.
Basic Qualifications:
Bachelor's degree in business administration, Operations Management, or related field or equivalent experience.
5+ years of experience with service-level agreements (SLAs) and compliance frameworks.
5+ years of experience in customer operations, contract management, and project delivery.
Ability to read and interpret complex contracts.
Effective organizational skills and attention to detail.
Proven ability to challenge teams constructively and drive accountability.
Strong problem-solving, communication, and stakeholder management skills.
Preferred Qualifications
Experience in technology, engineering, or data center operations.
Project Management certification (PMP or equivalent) is a plus.
Experience working in a matrixed organization with cross-functional teams.
Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship.
Essential Skills:
Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs.
Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners.
Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments.
Accountability: Takes ownership of assigned tasks and follows through with minimal supervision.
Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation.
Time Management: Manages time effectively to meet performance expectations and service levels.
Integrity: Adheres to company policies, safety protocols, and professional ethics always.
Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations.
Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance.
Security Compliance: Maintains awareness of data center physical and logical security expectations.
Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings.
Physical Requirements:
Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed.
The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
$74k-112k yearly est. 2d ago
Customer Delivery Manager
Applied Digital 3.8
Fargo, ND jobs
Customer Delivery Manager
Primary Location: Onsite at either Ellendale, North Dakota or Fargo, North Dakota or Alexandria, Louisiana
At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms.
We are:
Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution.
Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers.
Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards.
At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution.
Position Summary:
The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability.
The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery.
Key Responsibilities:
Contract Compliance & Governance
Review and interpret customer contracts, SLAs, and obligations.
Monitor adherence to contractual terms and escalate non-compliance issues.
Execution Oversight
Track deliverables and milestones to ensure timely and accurate execution.
Hold internal teams accountable for meeting commitments.
Risk Identification & Resolution
Identify gaps or risks in meeting obligations and implement corrective actions.
Cross-Functional Collaboration
Partner with operations, legal, and customer success teams to resolve challenges.
Facilitate discussions to address issues constructively and maintain customer satisfaction.
Reporting & Communication
Provide regular updates on compliance status and delivery performance to leadership.
Maintain documentation and audit trails for contractual obligations.
Basic Qualifications:
Bachelor's degree in business administration, Operations Management, or related field or equivalent experience.
5+ years of experience with service-level agreements (SLAs) and compliance frameworks.
5+ years of experience in customer operations, contract management, and project delivery.
Ability to read and interpret complex contracts.
Effective organizational skills and attention to detail.
Proven ability to challenge teams constructively and drive accountability.
Strong problem-solving, communication, and stakeholder management skills.
Preferred Qualifications
Experience in technology, engineering, or data center operations.
Project Management certification (PMP or equivalent) is a plus.
Experience working in a matrixed organization with cross-functional teams.
Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship.
Essential Skills:
Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs.
Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners.
Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments.
Accountability: Takes ownership of assigned tasks and follows through with minimal supervision.
Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation.
Time Management: Manages time effectively to meet performance expectations and service levels.
Integrity: Adheres to company policies, safety protocols, and professional ethics always.
Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations.
Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance.
Security Compliance: Maintains awareness of data center physical and logical security expectations.
Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings.
Physical Requirements:
Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed.
The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
$75k-111k yearly est. 2d ago
Customer Delivery Manager
Applied Digital 3.8
Ellendale, ND jobs
Customer Delivery Manager
Primary Location: Ellendale, North Dakota
At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms.
We are:
Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution.
Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers.
Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards.
At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution.
Position Summary:
The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability.
The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery.
Key Responsibilities:
Contract Compliance & Governance
Review and interpret customer contracts, SLAs, and obligations.
Monitor adherence to contractual terms and escalate non-compliance issues.
Execution Oversight
Track deliverables and milestones to ensure timely and accurate execution.
Hold internal teams accountable for meeting commitments.
Risk Identification & Resolution
Identify gaps or risks in meeting obligations and implement corrective actions.
Cross-Functional Collaboration
Partner with operations, legal, and customer success teams to resolve challenges.
Facilitate discussions to address issues constructively and maintain customer satisfaction.
Reporting & Communication
Provide regular updates on compliance status and delivery performance to leadership.
Maintain documentation and audit trails for contractual obligations.
Basic Qualifications:
Bachelor's degree in business administration, Operations Management, or related field or equivalent experience.
5+ years of experience with service-level agreements (SLAs) and compliance frameworks.
5+ years of experience in customer operations, contract management, and project delivery.
Ability to read and interpret complex contracts.
Effective organizational skills and attention to detail.
Proven ability to challenge teams constructively and drive accountability.
Strong problem-solving, communication, and stakeholder management skills.
Preferred Qualifications
Experience in technology, engineering, or data center operations.
Project Management certification (PMP or equivalent) is a plus.
Experience working in a matrixed organization with cross-functional teams.
Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship.
Essential Skills:
Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs.
Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners.
Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments.
Accountability: Takes ownership of assigned tasks and follows through with minimal supervision.
Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation.
Time Management: Manages time effectively to meet performance expectations and service levels.
Integrity: Adheres to company policies, safety protocols, and professional ethics always.
Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations.
Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance.
Security Compliance: Maintains awareness of data center physical and logical security expectations.
Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings.
Physical Requirements:
Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed.
The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
$73k-108k yearly est. 2d ago
Preconstruction Manager
Henderson Inc. 4.0
Williamsburg, VA jobs
We are seeking a detail-oriented and experienced Preconstruction Manager / Senior Estimator with 10+ years in estimating and preconstruction across a range of commercial, institutional, and industrial project types. This role leads all preconstruction activities from concept through final pricing and collaborates closely with internal teams, owners, designers, and subcontractors.
This person will be responsible for:
Leading preconstruction from initial client contact to final GMP or bid
Preparing conceptual and detailed estimates for various delivery methods
Performing constructability reviews, value engineering, and risk analysis
Managing subcontractor outreach and bid coverage
Presenting budgets and estimates to clients with clarity and confidence
Monitoring market trends and pricing.
Position Requirements:
10+ years of relevant estimating/preconstruction experience
Strong background in hard bid, design-build, and negotiated work
Proficient with estimating software (Planswift, Bluebeam, Vista, BuildingConnected, etc.)
Excellent analytical and communication skills
Strong communication and interpersonal abilities
Proficiency in Microsoft Office
Ability to manage multiple priorities and meet deadlines
Proven leadership skills.
$72k-114k yearly est. 3d ago
Boat Manager
Bass Pro Shops 4.3
Denver, CO jobs
The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location to include sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development an Boat, Manager, Customer Service, Inventory Control, Associate, Management
$30k-38k yearly est. 7d ago
Boat Manager
Bass Pro Shops 4.3
Tuckahoe, VA jobs
The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location to include sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.
ESSENTIAL FUNCTIONS:
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Meets or exceeds all financial plans as set by the Company.
Executes all Sales plans as directed by the Company.
Exhibits the highest standards of leadership and coaches all Outfitters to achieve their potential.
Opens and closes the store (Free Standing Only)
Manages inventory (days on lot, non-currents, used, parts, shrinkage and physical inventory scan results).
Maintains product presentation standards for Boat Department or Dealership as set by the Corporate Office.
Staffs the Boat Department with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, and coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Resolves customer and associate issues; consistently strives to improve NPS scores.
Performs supervisory responsibilities in accordance with the Company's policies and applicable laws, including: interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Maintains their facility to the standards set throughout the company. (Free Standing Only)
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis promoting programs including, but not limited to CLUB Membership.
ALL OTHER DUTIES AS ASSIGNED.
Maintains TMBC shop and service area in accordance with company policies.
EXPERIENCE/QUALIFICATIONS:
* Experience: Minimum of 3-5 years in Retail Management or management experience within the boating industry.
KNOWLEDGE, SKILLS, AND ABILITY:
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports, write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management
TRAVEL REQUIREMENTS:
* Under 5% for training and/or offsite events
PHYSICAL REQUIREMENTS:
Regularly performs computer work, walking, standing, lifting, bending, squatting.
Occasionally sits.
Occasionally lifts up to 50lbs.
INDEPENDENT JUDGEMENT:
* Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ************************.
Cabela's
$31k-43k yearly est. 8d ago
Boat Manager
Bass Pro Shops 4.3
Garland, TX jobs
The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location to include sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development an Boat, Manager, Customer Service, Inventory Control, Associate, Management
$31k-42k yearly est. 3d ago
Valuation Manager - Luxury Jewelry & Watches
Realreal Inc. 4.0
Santa Monica, CA jobs
A leading online luxury resale marketplace is seeking a Valuation Manager in Santa Monica, California. The role involves facilitating valuation appointments, conducting real-time valuations, and educating clients on their item's value. The ideal candidate has experience in the luxury market, excellent communication skills, and the ability to manage complex situations with a detail-oriented approach. Full-time benefits include stock options, 401K, and comprehensive insurance. Join a company dedicated to sustainability in the luxury goods sector.
#J-18808-Ljbffr
$26k-40k yearly est. 5d ago
Project Manager
Mac Incorporated 4.1
Anaheim, CA jobs
MANUFACTURING PLANT IN ANAHEIM CA IS LOOKING FOR A PROJECT MANAGER. LOOKING FOR SOMEONE WHO CAN EXECUTE ON PROJECTS FROM START TO FINISH.
Really like to have candidates to have sign industry experience
SALARY RANGE: $75K-$80K NO BONUSKey Responsibilities
Develop and manage detailed project plans defining scope, objectives, schedules, and resource requirements to ensure successful project completion.
Coordinate cross-functional teams to ensure all project phases are completed on time, within standards, and aligned with client expectations.
Track project progress from planning through fabrication, shipping, installation, and closeout, including managing schedule changes and deadline adjustments.
Proactively identify project risks and issues; implement mitigation strategies to minimize impact on timelines, budgets, and deliverables.
Maintain consistent communication with clients and vendors, providing regular status updates and resolving issues to ensure successful outcomes.
Research, source, and coordinate vendors for site surveys and installation services.
Monitor project budgets, track change orders, and ensure all out-of-scope work is properly documented and billed.
Compile and review invoice documentation to ensure accurate and timely client billing.
Review and interpret city and county municipal codes, zoning requirements, and landlord master plans to ensure project compliance.
Perform additional duties as required to support company and client needs.
Required Skills & Qualifications
Bachelor's degree in Business, Management, or a related field preferred; PMP certification a plus.
Sign industry experience preferred.
Minimum of 3 years of project management experience with successful end-to-end project delivery.
Strong written and verbal communication skills with the ability to convey complex information clearly.
Proven analytical and problem-solving skills to manage project challenges effectively.
Ability to collaborate with cross-functional teams, vendors, and clients.
Commitment to following all company safety policies and procedures.
Physical Requirements
Ability to sit for extended periods and perform computer-based work.
Occasional walking and standing.
Frequent keyboarding and fine motor skills.
Ability to lift, push, or pull up to 10 pounds.
About the Organization
We're a leading nonprofit food bank serving two counties through two warehouses and a third distribution site. Partnering with 400+ agencies and 900+ distribution points, we deliver nutritious food to families in need.
As we complete construction on a new, state-of-the-art facility, we're seeking an experienced Project Manager (Independent Contractor) to lead our warehouse consolidation and transition project - moving operations, systems, and people into one optimized hub.
What You'll Do
Develop and manage a comprehensive project plan: scope, timeline, milestones, and risk register.
Coordinate with construction and facilities teams for readiness, utilities, racking, and compliance.
Lead IT and systems migration (network, ERP/WMS configuration, testing).
Oversee equipment and inventory transfer, ensuring accuracy and minimal downtime.
Redesign warehouse workflows for efficiency, safety, and quality.
Lead change management: staff readiness, communications, and training.
Report progress to the COO and cross-functional steering team.
What We're Looking For
5+ years of project management experience, ideally in warehouse, logistics, or facility transitions.
PMP certification or equivalent preferred.
Experience leading multi-site consolidation projects or operational stand-ups.
Strong knowledge of warehouse management systems (WMS), IT infrastructure, and food safety standards.
Exceptional stakeholder management and communication skills.
Must qualify as an independent contractor under California AB5.
Passion for community impact and hunger relief.
Contract Details
Type: 1099 Independent Contractor (not an employee role)
Estimated Duration: 24 months
Location: On-site in San Jose, CA
Schedule: 30-40 hours/week
Compensation: Competitive, based on experience and project scope
How to Apply
Submit a brief statement of interest, résumé, and hourly or project rate to Julia Kelm, ************** with subject line: “Independent Contractor - Project Manager (Warehouse Transition)”
$81k-123k yearly est. 3d ago
LOSS PREV/CUSTOMER ENGAGEMENT SPEC
Smith's Food and Drug 4.4
Henderson, NV jobs
Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- High School Diploma or GED
- Strong attention to detail
- Demonstrated ability to maintain confidentiality and protect sensitive information
- Ability to work in a fast-paced environment
- Ability to work within strict time frames/resolute deadlines
- Strong critical thinking skills, attention to detail and ability to draw conclusions
Desired
- Ability to speak a second language
- Knowledge of Kroger policies, procedures, and organizational structure- Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
- Acknowledge customers in a friendly manner as they enter and exit the store
- Maneuver in the store's entry and exit areas
- Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
- Respond to activations of Electronic Article Surveillance (EAS) systems
- Assist customers with deactivation of EAS devices
- Answer customer questions concerning the location of items or sections within the store
- Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
- Assist customers with bascarts that may lock up with Purcheck
- Report safety concerns to supervisor
- Comply with corporate policies and promote/follow company initiatives
- Maintain flexibility to work any shift
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
$69k-113k yearly est. 3d ago
Sales & Customer Engagement Manager - HARGROVE
Encore 4.4
Seabrook, MD jobs
The Sales & Customer EngagementManager is responsible for identifying, sourcing, and securing business across the full end-to-end range of products and services Encore as an organization can deliver with direct focus on Virtual and Hybrid event opportunities. This position may be focused on one specific sector or region. The Customer EngagementManager will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close. The Customer EngagementManager will report to the GSO Sales Leader.
Key Job Responsibilities
Business Development
- Proactively pursue net new business opportunities and follow up on assigned event leads from marketing campaigns, new solution offerings and industry relations efforts.
- Build strategies and customer pursuit plans that include contacting prospective clients to conduct an end-to-end event solution.
- Manage demonstrations to introduce Encore, Encore's approach, and solutions as relevant to each contact.
- Develop relationships with multiple stakeholders in designated key accounts to include meeting planners, business unit directors, and sourcing teams to target virtual and hybrid events using personal networks, contacts from industry relations activities, and unassigned contacts.
- Understand customer's needs and goals to create an event experience that best aligns Encore resources and solutions, while driving customer awareness and adoption.
- Identify and develop additional event leads via targeted prospecting.
- Manage quotes, proposals, pitches, and RFPs through the sales process and in partnership with other departments, from lead to WIN.
- Advocate for Encore solutions in the industry, through speaking, networking, or attending events as needed.
- Actively network and generate new contacts, making valuable introductions to Encore while also working the existing database to ensure customers are shown the maximum partnership value.
Event/Account Management
- Oversee the sales process for identified opportunities and key account assignments.
- Act as the liaison between customer and the production teams to ensure conversion and overall customer satisfaction.
- Ensure compliance and consistent execution of any customer agreements across Encore's executing divisions.
- Maintain timely and consistent customer scope and reporting via Compass and Navigator, through the transition to the assigned execution team for the delivery, while you maintain the internal/external communication of key requirements.
Revenue Management
- Meet and exceed monthly and quarterly revenue quotas.
- Actively manage virtual & hybrid event pipeline while evaluating opportunities to engage in other areas of Encore business including core audio visual services, power, rigging, HSIA, creative services, and all offerings Encore provides to clients.
Sales, Operational and Technical Support
- Effectively communicate the customer's needs internally across multiple departments.
- Liaise with internal resources to convey technical requirements, budget expectations, and timelines.
- Work closely with Encore internal contacts to realize account objectives and act on resolving customer experience and internal issues.
- Consistently monitor and update demos based on platform development and updates.
- Monitor and maintain accurate and timely Compass (CRM) Account and Contact data entry, billing records, show evaluations, customer surveys and any other information on assigned accounts requested by management in accordance with policies and procedures.
- Maintain latest solutions knowledge through regular training and development opportunities via EncoreU or other training opportunities as they are presented.
Job Qualifications
- Bachelor's Degree or equivalent
- 3+ Years' experience in Sales
- Seasoned Sales Professional with a go get/hunter sales mindset
- Ability to generate leads through lead follow up, lead generation through calling, sales blitz programs research, and networking.
- Experience in shifting focus to virtual and hybrid experiences, and the vision to adapt as needed with changes in the business
- Existing non-preferred/strategic account relationships preferred
- Experience in building relationships and rapport with customers, understanding how to work with accounts until a need is uncovered
- Experience working within a team environment to over-deliver on desired results
- Experience providing a high-level of customer service and having a "yes" approach to finding solutions
- Experience in creating and delivering compelling high-level presentations to a variety of key stakeholders
- Excellent computer skills including all Microsoft Office applications
- Experience with the use of customer relationship database
- Strong written and oral communication skills needed to draft sales presentations, and effectively solicit business via phone and face to face customer contact, as well as through tradeshow and industry events
- Excellent organizational skills and the ability to manage multiple projects/activities at the same time
- In depth understanding of the meetings and event technology industries
- Desire and ability to travel within the United States or abroad
Competencies
This section consists of the Competency Group Number that is assigned to the job. Each job at Encore is tied to one of six competency groups. The Competency Group will be determined based on the roles and responsibilities that are required for that job title.
Competency Group = 2
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Demonstrates Self-Awareness
Drive Results
- Ensures Accountability
See The Big Picture
- Decision Quality
- Manages Complexity
Value People
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (********************************************************************************************
Work Environment
Office or Remote Office Location
Work is performed primarily in an office environment even if the salesperson is identified as remote. Salespeople who work "remote" need to have a designated office environment free of distractions and noise to immolate the proper work environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
\#LI-JA1
\#INDSALES
Salary Pay Range: $93,065.00 - $120,984.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
$93.1k-121k yearly 60d+ ago
Sales & Customer Engagement Manager - HARGROVE
Encore 4.4
Seabrook, MD jobs
The Sales & Customer EngagementManager is responsible for identifying, sourcing, and securing business across the full end-to-end range of products and services Encore as an organization can deliver with direct focus on Virtual and Hybrid event opportunities. This position may be focused on one specific sector or region. The Customer EngagementManager will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close. The Customer EngagementManager will report to the GSO Sales Leader.
Key Job Responsibilities
Business Development
- Proactively pursue net new business opportunities and follow up on assigned event leads from marketing campaigns, new solution offerings and industry relations efforts.
- Build strategies and customer pursuit plans that include contacting prospective clients to conduct an end-to-end event solution.
- Manage demonstrations to introduce Encore, Encore's approach, and solutions as relevant to each contact.
- Develop relationships with multiple stakeholders in designated key accounts to include meeting planners, business unit directors, and sourcing teams to target virtual and hybrid events using personal networks, contacts from industry relations activities, and unassigned contacts.
- Understand customer's needs and goals to create an event experience that best aligns Encore resources and solutions, while driving customer awareness and adoption.
- Identify and develop additional event leads via targeted prospecting.
- Manage quotes, proposals, pitches, and RFPs through the sales process and in partnership with other departments, from lead to WIN.
- Advocate for Encore solutions in the industry, through speaking, networking, or attending events as needed.
- Actively network and generate new contacts, making valuable introductions to Encore while also working the existing database to ensure customers are shown the maximum partnership value.
Event/Account Management
- Oversee the sales process for identified opportunities and key account assignments.
- Act as the liaison between customer and the production teams to ensure conversion and overall customer satisfaction.
- Ensure compliance and consistent execution of any customer agreements across Encore's executing divisions.
- Maintain timely and consistent customer scope and reporting via Compass and Navigator, through the transition to the assigned execution team for the delivery, while you maintain the internal/external communication of key requirements.
Revenue Management
- Meet and exceed monthly and quarterly revenue quotas.
- Actively manage virtual & hybrid event pipeline while evaluating opportunities to engage in other areas of Encore business including core audio visual services, power, rigging, HSIA, creative services, and all offerings Encore provides to clients.
Sales, Operational and Technical Support
- Effectively communicate the customer's needs internally across multiple departments.
- Liaise with internal resources to convey technical requirements, budget expectations, and timelines.
- Work closely with Encore internal contacts to realize account objectives and act on resolving customer experience and internal issues.
- Consistently monitor and update demos based on platform development and updates.
- Monitor and maintain accurate and timely Compass (CRM) Account and Contact data entry, billing records, show evaluations, customer surveys and any other information on assigned accounts requested by management in accordance with policies and procedures.
- Maintain latest solutions knowledge through regular training and development opportunities via EncoreU or other training opportunities as they are presented.
Job Qualifications
- Bachelor's Degree or equivalent
- 3+ Years' experience in Sales
- Seasoned Sales Professional with a go get/hunter sales mindset
- Ability to generate leads through lead follow up, lead generation through calling, sales blitz programs research, and networking.
- Experience in shifting focus to virtual and hybrid experiences, and the vision to adapt as needed with changes in the business
- Existing non-preferred/strategic account relationships preferred
- Experience in building relationships and rapport with customers, understanding how to work with accounts until a need is uncovered
- Experience working within a team environment to over-deliver on desired results
- Experience providing a high-level of customer service and having a "yes" approach to finding solutions
- Experience in creating and delivering compelling high-level presentations to a variety of key stakeholders
- Excellent computer skills including all Microsoft Office applications
- Experience with the use of customer relationship database
- Strong written and oral communication skills needed to draft sales presentations, and effectively solicit business via phone and face to face customer contact, as well as through tradeshow and industry events
- Excellent organizational skills and the ability to manage multiple projects/activities at the same time
- In depth understanding of the meetings and event technology industries
- Desire and ability to travel within the United States or abroad
Competencies
This section consists of the Competency Group Number that is assigned to the job. Each job at Encore is tied to one of six competency groups. The Competency Group will be determined based on the roles and responsibilities that are required for that job title.
Competency Group = 2
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Demonstrates Self-Awareness
Drive Results
- Ensures Accountability
See The Big Picture
- Decision Quality
- Manages Complexity
Value People
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (********************************************************************************************
Work Environment
Office or Remote Office Location
Work is performed primarily in an office environment even if the salesperson is identified as remote. Salespeople who work "remote" need to have a designated office environment free of distractions and noise to immolate the proper work environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
\#INDSALES
\#LI-JA1
Salary Pay Range: $93,065.00 - $120,984.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
$93.1k-121k yearly 60d+ ago
Project Manager - Private Label
Lids 4.7
Indianapolis, IN jobs
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids has built partnerships and collaborations with iconic global brands including Marvel/Disney, Playboy, Travis Scott's Cactus Jack, and Post Malone, creating a community where fans, fashion, and culture collide.
General Position Summary
The Private Label Project Manager is responsible for overseeing the end-to-end management of private label programs, ensuring seamless coordination across wholesale operations, product development, and cross-functional teams. This role serves as the primary point of contact for private label customers, facilitating order fulfillment, SKU integrity, and production timelines while maintaining compliance with licensing agreements. The Private Label Project Manager works collaboratively with Finance, Sales, Marketing, Design, and external partners to deliver high-quality products, drive customer satisfaction, and support strategic business goals. With a focus on organization, communication, and attention to detail, this position ensures the successful execution of private label initiatives in a fast-paced environment.
Principle Duties and Responsibilities
Manage the wholesale process, including customer onboarding, line sheets, order fulfillment, and documentation.
Serve as the main contact for private label customers, ensuring all orders meet specifications and requirements.
Track and update private label orders using an internal tracking system, providing real-time status to internal teams.
Collaborate with Finance to set up new customers/vendors and manage compliance, invoicing, and royalties.
Coordinate with factories to ensure timely production, cost estimates, approvals, and shipping logistics.
Communicate shipping needs, including expedited or special instructions, and confirm proper receipt at the DC.
Support product development by tracking specifications, SKUs, and approvals across teams.
Partner with Sales, Marketing, and Design to drive product ideation, sales tracking, and marketing strategies.
Organize product samples and line sheets for licensors and sales presentations.
Maintain SKU accuracy and integrity across systems to prevent errors.
Build and maintain relationships with licensors through regular communication, performance tracking, and approvals.
Ensure all marketing initiatives align with brand guidelines and facilitate necessary licensor approvals.
Oversee the complete order lifecycle, ensuring timely and accurate delivery.
Job Required Knowledge & Skills
Strong organizational skills with the ability to prioritize tasks and meet deadlines.
Excellent communication skills for cross-functional collaboration.
Proficiency in Microsoft Office (Excel, PowerPoint) and project management tools.
High attention to detail with a focus on tracking and data accuracy.
Ability to perform in a fast-paced environment with competing deadlines.
Experience in wholesale and licensing within retail or manufacturing industries.
Strong understanding of product development and production timelines.
Preferred Job Required Knowledge & Skills
Bachelor's Degree in Merchandising, Fashion, Supply Chain, or related fields preferred.
Proficient on Adobe Illustrator preferred.
Reports To
Director of Private Label
$63k-91k yearly est. 2d ago
Sales & Customer Engagement Manager - HARGROVE
Encore 4.4
Lanham, MD jobs
The Sales & Customer EngagementManager is responsible for identifying, sourcing, and securing business across the full end-to-end range of products and services Encore as an organization can deliver with direct focus on Virtual and Hybrid event opportunities. This position may be focused on one specific sector or region. The Customer EngagementManager will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close. The Customer EngagementManager will report to the GSO Sales Leader.
Key Job Responsibilities
Business Development
* Proactively pursue net new business opportunities and follow up on assigned event leads from marketing campaigns, new solution offerings and industry relations efforts.
* Build strategies and customer pursuit plans that include contacting prospective clients to conduct an end-to-end event solution.
* Manage demonstrations to introduce Encore, Encore's approach, and solutions as relevant to each contact.
* Develop relationships with multiple stakeholders in designated key accounts to include meeting planners, business unit directors, and sourcing teams to target virtual and hybrid events using personal networks, contacts from industry relations activities, and unassigned contacts.
* Understand customer's needs and goals to create an event experience that best aligns Encore resources and solutions, while driving customer awareness and adoption.
* Identify and develop additional event leads via targeted prospecting.
* Manage quotes, proposals, pitches, and RFPs through the sales process and in partnership with other departments, from lead to WIN.
* Advocate for Encore solutions in the industry, through speaking, networking, or attending events as needed.
* Actively network and generate new contacts, making valuable introductions to Encore while also working the existing database to ensure customers are shown the maximum partnership value.
Event/Account Management
* Oversee the sales process for identified opportunities and key account assignments.
* Act as the liaison between customer and the production teams to ensure conversion and overall customer satisfaction.
* Ensure compliance and consistent execution of any customer agreements across Encore's executing divisions.
* Maintain timely and consistent customer scope and reporting via Compass and Navigator, through the transition to the assigned execution team for the delivery, while you maintain the internal/external communication of key requirements.
Revenue Management
* Meet and exceed monthly and quarterly revenue quotas.
* Actively manage virtual & hybrid event pipeline while evaluating opportunities to engage in other areas of Encore business including core audio visual services, power, rigging, HSIA, creative services, and all offerings Encore provides to clients.
Sales, Operational and Technical Support
* Effectively communicate the customer's needs internally across multiple departments.
* Liaise with internal resources to convey technical requirements, budget expectations, and timelines.
* Work closely with Encore internal contacts to realize account objectives and act on resolving customer experience and internal issues.
* Consistently monitor and update demos based on platform development and updates.
* Monitor and maintain accurate and timely Compass (CRM) Account and Contact data entry, billing records, show evaluations, customer surveys and any other information on assigned accounts requested by management in accordance with policies and procedures.
* Maintain latest solutions knowledge through regular training and development opportunities via EncoreU or other training opportunities as they are presented.
Job Qualifications
* Bachelor's Degree or equivalent
* 3+ Years' experience in Sales
* Seasoned Sales Professional with a go get/hunter sales mindset
* Ability to generate leads through lead follow up, lead generation through calling, sales blitz programs research, and networking.
* Experience in shifting focus to virtual and hybrid experiences, and the vision to adapt as needed with changes in the business
* Existing non-preferred/strategic account relationships preferred
* Experience in building relationships and rapport with customers, understanding how to work with accounts until a need is uncovered
* Experience working within a team environment to over-deliver on desired results
* Experience providing a high-level of customer service and having a "yes" approach to finding solutions
* Experience in creating and delivering compelling high-level presentations to a variety of key stakeholders
* Excellent computer skills including all Microsoft Office applications
* Experience with the use of customer relationship database
* Strong written and oral communication skills needed to draft sales presentations, and effectively solicit business via phone and face to face customer contact, as well as through tradeshow and industry events
* Excellent organizational skills and the ability to manage multiple projects/activities at the same time
* In depth understanding of the meetings and event technology industries
* Desire and ability to travel within the United States or abroad
Competencies
This section consists of the Competency Group Number that is assigned to the job. Each job at Encore is tied to one of six competency groups. The Competency Group will be determined based on the roles and responsibilities that are required for that job title.
Competency Group = 2
Deliver World Class Service
* Hospitality
* Ownership
Do The Right Thing
* Demonstrates Self-Awareness
Drive Results
* Ensures Accountability
See The Big Picture
* Decision Quality
* Manages Complexity
Value People
* Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (********************************************************************************************
Work Environment
Office or Remote Office Location
Work is performed primarily in an office environment even if the salesperson is identified as remote. Salespeople who work "remote" need to have a designated office environment free of distractions and noise to immolate the proper work environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDSALES
#LI-JA1
$95k-142k yearly est. 60d+ ago
Sales & Customer Engagement Manager - HARGROVE
Encore Global 4.4
Lanham, MD jobs
The Sales & Customer EngagementManager is responsible for identifying, sourcing, and securing business across the full end-to-end range of products and services Encore as an organization can deliver with direct focus on Virtual and Hybrid event opportunities. This position may be focused on one specific sector or region. The Customer EngagementManager will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close. The Customer EngagementManager will report to the GSO Sales Leader.
Key Job Responsibilities
Business Development
• Proactively pursue net new business opportunities and follow up on assigned event leads from marketing campaigns, new solution offerings and industry relations efforts.
• Build strategies and customer pursuit plans that include contacting prospective clients to conduct an end-to-end event solution.
• Manage demonstrations to introduce Encore, Encore's approach, and solutions as relevant to each contact.
• Develop relationships with multiple stakeholders in designated key accounts to include meeting planners, business unit directors, and sourcing teams to target virtual and hybrid events using personal networks, contacts from industry relations activities, and unassigned contacts.
• Understand customer's needs and goals to create an event experience that best aligns Encore resources and solutions, while driving customer awareness and adoption.
• Identify and develop additional event leads via targeted prospecting.
• Manage quotes, proposals, pitches, and RFPs through the sales process and in partnership with other departments, from lead to WIN.
• Advocate for Encore solutions in the industry, through speaking, networking, or attending events as needed.
• Actively network and generate new contacts, making valuable introductions to Encore while also working the existing database to ensure customers are shown the maximum partnership value.
Event/Account Management
• Oversee the sales process for identified opportunities and key account assignments.
• Act as the liaison between customer and the production teams to ensure conversion and overall customer satisfaction.
• Ensure compliance and consistent execution of any customer agreements across Encore's executing divisions.
• Maintain timely and consistent customer scope and reporting via Compass and Navigator, through the transition to the assigned execution team for the delivery, while you maintain the internal/external communication of key requirements.
Revenue Management
• Meet and exceed monthly and quarterly revenue quotas.
• Actively manage virtual & hybrid event pipeline while evaluating opportunities to engage in other areas of Encore business including core audio visual services, power, rigging, HSIA, creative services, and all offerings Encore provides to clients.
Sales, Operational and Technical Support
• Effectively communicate the customer's needs internally across multiple departments.
• Liaise with internal resources to convey technical requirements, budget expectations, and timelines.
• Work closely with Encore internal contacts to realize account objectives and act on resolving customer experience and internal issues.
• Consistently monitor and update demos based on platform development and updates.
• Monitor and maintain accurate and timely Compass (CRM) Account and Contact data entry, billing records, show evaluations, customer surveys and any other information on assigned accounts requested by management in accordance with policies and procedures.
• Maintain latest solutions knowledge through regular training and development opportunities via EncoreU or other training opportunities as they are presented.
Job Qualifications
• Bachelor's Degree or equivalent
• 3+ Years' experience in Sales
• Seasoned Sales Professional with a go get/hunter sales mindset
• Ability to generate leads through lead follow up, lead generation through calling, sales blitz programs research, and networking.
• Experience in shifting focus to virtual and hybrid experiences, and the vision to adapt as needed with changes in the business
• Existing non-preferred/strategic account relationships preferred
• Experience in building relationships and rapport with customers, understanding how to work with accounts until a need is uncovered
• Experience working within a team environment to over-deliver on desired results
• Experience providing a high-level of customer service and having a “yes” approach to finding solutions
• Experience in creating and delivering compelling high-level presentations to a variety of key stakeholders
• Excellent computer skills including all Microsoft Office applications
• Experience with the use of customer relationship database
• Strong written and oral communication skills needed to draft sales presentations, and effectively solicit business via phone and face to face customer contact, as well as through tradeshow and industry events
• Excellent organizational skills and the ability to manage multiple projects/activities at the same time
• In depth understanding of the meetings and event technology industries
• Desire and ability to travel within the United States or abroad
Competencies
This section consists of the Competency Group Number that is assigned to the job. Each job at Encore is tied to one of six competency groups. The Competency Group will be determined based on the roles and responsibilities that are required for that job title.
Competency Group = 2
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Demonstrates Self-Awareness
Drive Results
• Ensures Accountability
See The Big Picture
• Decision Quality
• Manages Complexity
Value People
• Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (********************************************************************************************
Work Environment
Office or Remote Office Location
Work is performed primarily in an office environment even if the salesperson is identified as remote. Salespeople who work “remote” need to have a designated office environment free of distractions and noise to immolate the proper work environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#LI-JA1
#INDSALES