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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $44,556 | $21.42 |
| 2 | Spokane, WA | $43,488 | $20.91 |
| 3 | Urban Honolulu, HI | $43,326 | $20.83 |
| 4 | Saint Paul, MN | $42,290 | $20.33 |
| 5 | Glendale, CA | $42,230 | $20.30 |
| 6 | West Bridgewater, MA | $41,975 | $20.18 |
| 7 | New York, NY | $40,755 | $19.59 |
| 8 | Naperville, IL | $40,131 | $19.29 |
| 9 | Morristown, NJ | $40,053 | $19.26 |
| 10 | Centennial, CO | $39,946 | $19.20 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $97,077 | $47 | - |
| 2 | Customer Account Executive | $88,685 | $43 | - |
| 3 | Customer Care Consultant | $85,383 | $41 | - |
| 4 | Customer Relationship Specialist | $81,336 | $39 | - |
| 5 | Customer Care Executive | $75,540 | $36 | - |
| 6 | Customs Consultant | $72,518 | $35 | - |
| 7 | Customer Service Senior Associate | $71,226 | $34 | - |
| 8 | Marketing Representative | $68,874 | $33 | - |
| 9 | Senior Representative | $60,768 | $29 | - |
| 10 | Market Survey Representative | $60,114 | $29 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | CNA Insurance | $38,404 | $18 | 8 |
| 2 | Kemper | $38,400 | $18 | 7 |
| 3 | Sentry | $38,272 | $18 | 16 |
| 4 | The Hanover Insurance Group | $38,245 | $18 | 3 |
| 5 | Great American Insurance | $38,216 | $18 | 5 |
| 6 | FCCI | $38,168 | $18 | 2 |
| 7 | Zurich | $38,140 | $18 | 12 |
| 8 | GEICO | $38,010 | $18 | 69 |
| 9 | PMA Companies | $37,904 | $18 | 2 |
| 10 | Foremost Insurance | $37,713 | $18 | - |
| 11 | National Western Life | $37,575 | $18 | - |
| 12 | Chubb | $37,303 | $18 | 37 |
| 13 | Summit Consulting | $36,663 | $18 | - |
| 14 | Allstate | $36,400 | $18 | 89 |
| 15 | Progressive | $36,091 | $17 | 2 |
| 16 | Fireman's Fund Insurance Company | $34,768 | $17 | - |
| 17 | ACE Group Holdings Inc | $34,463 | $17 | - |
| 18 | Northland Insurance | $34,432 | $17 | - |
| 19 | Aon Risk Services Inc of Maryland | $34,258 | $16 | - |
| 20 | Safeco Insurance | $33,451 | $16 | - |