The Treatment Center jobs - 67 jobs

Description: The BHT is a member of the multidisciplinary team, who is directly involved in providing quality of care for the patients within the therapeutic milieu. The Patient Care Specialist adheres to the policies and procedures in accordance with the State and Federal regulations as well as the policies, procedures and clinical philosophy of the facility. The BHT assists in the admission and discharge process. He/She will assist in the orientation of new patients to the program. The BHT will observe and report all pertinent information to Lead BHT, BHT Supervisor and Clinical Director. The BHT will assist in crisis situations. The Patient Services Specialist will comply with CPR certification. He/She will communicate with patients, family members, visitors, vendors and staff in a respectful dignified manner. He/She will maintain confidentiality of patient information and records at all times. The Patient Care Specialist will assist patients learn and follow rules, regulations, and routines during detoxification and in the residential program. Job Requirements: 1. EDUCATION: High School Education- College Diploma or equivalent preferred 2. EXPERIENCE: Must have a minimum of 1 year working experience in the substance abuse/ mental health field & Detox and residential setting. 3. LICENSURE/CERFICATION: Florida License with E endorsement 4. SKILLS/ABILITIES: Demonstrates Proficiency in Communication & Written skills. Knowledge of State & Federal Statutes Regarding Patient Confidentiality laws. Knowledge of Drug-Free Workplace Policies. Knowledge of Workplace Violence. Knowledge of Corporate Integrity & Compliance Program. 5. AGE SPECIFIC INDIVIDUALS SERVED/RESPONSIBILITY: Adults 6. OTHER QUALIFICATIONS: Minimum TWO years clean and sober 7. EMPLOYEE CLASSIFICATION: Non-Exempt WORKPLACE ENVIRONMENT 1. ENVIRONMENTAL CONDITIONS: Position is required to work in a temperature-controlled environment; 80% - 90% of the time spent indoors. Potential exposure to violent situations. Potential exposure to airborne/blood-borne pathogens or other potentially infectious materials. 2. MACHINES/EQUIPMENT USED: Computer Calculator Fax Machine Xerox Machine Telephone System 3. PHYSICAL & MENTAL DEMANDS: PHYSICAL DEMANDS 76-100%- Standing, Walking 26-50% - Bending, Crouching, Carrying, Reading, Driving 0-25% - Pushing, Pulling, Sitting, Reaching LIFTING/LOWERING 26-50% - Light Lifting (1- 20 lbs.) 0-25% - Medium Lifting (21-50 lbs.), Heavy Lifting (51+ lbs ) MENTAL DEMANDS Psychological Mental Stress- MEDIUM Work with Others- HIGH 4. JOB CATEGORY UNIVERSAL PRECAUTIONS: Routine tasks no high exposure to blood, body fluids, or tissues (although situations may arise in which the employee might encounter potential exposure to any of the above). 5. PERSONAL PROTECTIVE EQUIPMENT: Gowns, Masks, Gloves, Eye Shield, etc. 6. POTENTIAL WORKPLACE HAZARDS: None 7. POTENTIAL WORKPLACE VIOLENCE: Med /High SPECIFIC AREAS OF RESPONSIBILITY TO POSITION Ability to search the patients, their belongings thoroughly and effectively. Ability to communicate in a respectful and dignified manner toward the patients and staff. Ability to provide a positive work environment. Ability to adhere to the confidentiality of all patients. Ability to document all paperwork correctly. Ability to verbally redirect the patients in a positive manner. Ability to utilize experiential techniques effectively. Ability to create atmosphere in which self-disclosure is facilitated. Ability to conduct educational groups (lectures/videos/discussions) effectively. Ability to adhere to your work schedule. Ability to assist patients gain insight into problems. Ability to conduct oneself in a professional manner. Ability to follow all policies and procedures of The Treatment Center. Ability to understand and adhere to the mission statement. Ability to bond with patients and gain respect. Ability to adapt to different types of patients. Ability to assist the patients in meeting their needs. Ability to maintain healthy boundaries. Ability to understand and apply the program's clinical philosophy. Ability to adhere to the federal HIPAA regulation. Ability to complete the admission and discharge process correctly. Ability to maintain open communication lines with facility staff, clinicians, physicians, patients, families, liaisons, community agencies, vendors, and payor of health services. Ability to demonstrate good strategic and problem-solving skills. Ability to ensure that the 30 minute checks of the patients are completed accurately. Ability to keep clinical records secure at all times. Ability to observe and report effectively all pertinent information regarding patient issues to the Lead BHT, BHT Supervisor and Clinical Director. Ability to follow directions and complete assigned tasks. Ability to accept and utilize supervision. Ability to address problems noted by Lead Tech and Supervisor. Ability to stay in the assigned area's of the facility as dictated by the Lead Tech and Supervisor. Ability to demonstrate willingness to accept responsibility. Ability to participate in Quality Improvement activities and contribute to the welfare of the organization. Ability to pursue professional development through participation in education and training programs. Ability to function well as a team member and contribute positively to the morale of staff. Ability to enhance the well being of the patients. Ability to communicate in a dignified manner toward patients, family members, visitors, team members and Supervisor.

Job DescriptionSCOPE OF RESPONSIBILITIESThe Specialty Care Medical Director is responsible for having direct oversight and leadership of the healthcare providers associated with the Specialty Care Centers, ensuring high standards of medical care. In conjunction with the Specialty Care Center Manager, the Medical Director assists in guiding the clinic's strategic direction, and advances TVH's Mission by developing clinical protocols, and works to improve the quality of patient care by enabling the healthcare providers to function in their roles as effectively and efficiently as possible. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different functions be performed when circumstances change or exigencies require (this includes but is not limited to emergencies, changes in personnel, workload, rush jobs, or technological developments). Duties and Responsibilities may include, but are not limited to: Clinical Leadership: The Specialty Care Medical Director is expected to lead by example and provide clinical leadership to the healthcare team, ensuring best practices in patient care and adherence to medical protocols. Developing and implementing strategies and metrics for collaborative care design with the Primary Care Medical Directors to ensure optimal, outcomes-based care delivery to patients across the practice. Monitor and analyze clinical performance metrics to identify areas for improvement and implement corrective actions. Facilitate regular clinician staff meetings to discuss operational issues, share updates, and promote teamwork. Conduct regularly scheduled one on one meetings with clinicians to review overall performance and discuss any concerns and/or new ideas/opportunities for performance or operational improvements. Conduct annual performance evaluations for all clinician staff within the care center. Continuously advance the value-based mindset of the specialty group. To facilitate collaboration between primary and specialty care to focus on value based medical care. Quality Improvement: Lead quality improvement initiatives to enhance patient outcomes, safety, and satisfaction. Policy Development: Assist operations to develop and implement clinical policies and procedures in compliance with regulatory standards. Patient Care: Provide direct patient care approximately 2 days per week. Financial Management: Participate in budgeting, financial planning, and the management of clinical resources. Review with the Care Center Manager, at least monthly, the Care Center PCP P&L Dashboard. Collaboration: Work collaboratively with local leadership in both Primary Care and Specialty Care, administrative staff, other department heads, and external partners to support the organization's mission, vision, and goals. Compliance: Ensure the clinic complies with all TVH policies, state and federal regulations, accreditation standards, and ethical guidelines. Ensure proper documentation and record-keeping practices are followed in compliance with legal and regulatory requirements. Community Engagement: Represent the clinic in the community and promote its services through outreach and public relations efforts. Research and Education: Encourage and support clinical research and ongoing education for medical staff. Strategic Planning: Contribute to the development and implementation of the clinic's strategic plans, focusing on growth and improvement. Advancing the team-based care approach in primary care to improve management of ambulatory sensitive conditions, the appropriateness of referrals, and the effectiveness of consultations. EDUCATIONAL/ EXPERIENCE REQUIREMENTS Medical degree (MD or DO) from an accredited institution. Board certification in a relevant specialty. Minimum of 5 years of clinical experience, preferably in a leadership role. Licensed to practice medicine in the state of Florida. KNOWLEDGE/SKILLS/ABILITIES Strong leadership, communication, and organizational skills. Experience in healthcare administration and financial management. Commitment to patient-centered care and continuous improvement. SUPERVISORY RESPONSIBILITIES The Specialty Care Medical Director will guide, and mentor assigned direct reports, ensuring that medical practices, processes, and workflows are efficient and effective in meeting TVH business needs. This role requires alignment with TVH's Core Values, Code of Conduct, and established Policies and Procedures. The Specialty Care Medical Director will be responsible for developing and executing operational strategies under the direction of the CMO, promoting a culture of excellence, and collaborating with all departments and leadership to enhance overall performance. The Specialty Care Medical Director will have direct supervision of all physicians and Advanced Practice Providers within the Specialty Care Centers. Powered by JazzHR dolii YHLTA

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. Our Full-time Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more! The Business Application Support Specialist II assists in the development, implementation, education and utilization of information systems required for TVH Clinical & Business patient care/operational initiatives for all service lines. The Business Applications Support role will act as a liaison for the clinical & business users to the Applications team and provide a range of functions for our end users including responding to service desk cases, testing of new features, as well as assisting with product administration and communication to users. Hiring Event Please bring your resume and join us: Friday, January 16th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) - RSVP's are encouraged through Eventbrite at ********************** Responsibilities: Provide guidance and support to existing office personnel with using TVH Clinical & Business applications. Work closely with clinicians, supervisors, office support/clerical and management-level employees as needed, developing and maintaining rapport in order to facilitate support and identify potential disparities in entry of data, workflow or reporting as it relates to the clinical and business applications. Provides on-call support and backup support for other team members based on assigned area of responsibility in a timely and effective manner by maintaining a Villages Health approved device that enables quick accessibility and support. Perform administrative functions within the clinical information system, including but not limited to: Patient account creation, deletion, and alternations such as name change due to marriage or divorce; dictionary maintenance; creation and maintenance of forms and reports; and user maintenance. Perform project coordination duties as assigned for applications and software implementations. • Assist IT Director, Clinical Application Specialist Supervisor, and Business Application Specialist Supervisor with ad hoc tasks related to system upgrades. Liaison with Information Technology Solutions Group (TSG) on helpdesk tickets relating to clinical information systems and/or hardware in The Villages Health office locations. Provide troubleshooting, problem solving and technical support via phone, web and/or in person for efficient and effective problem resolution for end users. Work collaboratively with the support staff at Technology Solutions Group (TSG) and/or other clinical/operations system to resolve issues related to the software functionality. 8am-5pm, 9am-6pm one night a week, nights occasionally, must be flexible: M-F, weekends occasionally on a rotating basis with other team members. Track progress on various aspects of projects, including when multiple projects are underway simultaneously. Develop detailed workflows for new programs. Work in partnership with the Business, Clinical, Training, Resource and Quality Improvement Departments and supervisory staff to develop/adapt policies and procedures to accompany application workflows. • Deliver trainings as needed. Participate in relevant meetings as scheduled, including meetings with internal and external pilot/project stakeholders. Coordinate and manage regular communications with external partners relevant to pilot/project. Complete detailed weekly/ monthly reports highlighting pilot/project activities and performance metrics. Collaborate with TVH Business units in conducting post implementation contact monitoring for quality improvement as needed. Recommend program design modifications as needed to ensure program supports innovations at TVH. Working with customers to understand their requirements with Business products and services. • Ensure an exceptional experience by understanding their business objectives. Project management with the delivery of applications and software into onboarding production. Deliver presentations and onboarding content to enable successful product implementation. Configure internal tools to perform product set-up. Ensure that all communications and documents are impactful. Coordinate with customer success to ensure products are received in a timely fashion. Stay engaged with community and product teams to understand roadmap and implications for customers. Creatively resolve implementation issues and customer problems using existing platform functionality. Build rapport and trust with customers to ensure an exceptional onboarding experience. Serve as a trusted advisor by advocating for client needs and product requests to TVH's internal support, product, engineering, and sales teams. Provide support and mentorship by demonstrating knowledge of products, services, and best practices. Motivate customers to complete implementation successfully by ensuring they are tracking against optimal timelines. Focus on the big picture and contribute meaningful feedback and suggestion to customer success team. Ensure a smooth hand off to customers after a successful implementation. Other duties as assigned. Education/ Experience Requirements: Leadership skills, initiative, organization, and self-direction. Strong Business background with the ability to map business processes, gather and analyze data, effectively present ideas and views to business audiences. Ability to work well with people at all levels of the organization. Minimum of two years medical group or hospital clinical nursing experience. Healthcare Operations (Preferred) • Healthcare IT Operations (Preferred) Healthcare IT Implementation Experience (Preferred) Clinical Operations (Preferred) Athena (Preferred) Project Management Experience (Preferred) Bachelor's degree (in a clinical field such as nursing) from college or certification from a technical school; or two to four years related experience and/or training; or equivalent combination of education and experience. Microsoft Excel, Word, PowerPoint, Outlook (Preferred) Travel to various office locations. Must have valid driver's license with record acceptable to company standards. 3+ years of experience analyzing and understanding technical offerings and products Be familiarized with APIs and be able to make the best recommendation per customer Strong technical expertise with comfort in triaging customer concerns and providing solutions. Strong problem-solving skills. Exceptional communication skills with the ability to relay technical information to non-technical audiences. Strong software and/or SaaS experience required. Salary is commensurate with experience. Questions? Contact us at ********************************* Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to ********************************* Powered by JazzHR pk3nxPm2pF

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit. Responsibilities Job Summary Responsible for providing individual, group and family counseling. Conduct clinical assessments for new patients and on-going required assessments. Counselor II will demonstrate expertise in therapeutic interventions, treatment modalities and utilize evidence based practices. Counselor II will participate in Treatment team and provide service coordination as needed for patients. Counselor II will advocate and communicate with the UR department on all aspects of patient care. American Addiction Centers strives to ensure that all of our patients receive the most comprehensive care to address the issues that may impede their recovery. Duties and Responsibilities: Provide intervention, assessments, treatment planning, triage and individual/group counseling. Initiate and provide family counseling services. Provide clinical services to all patients on caseload and assist when needed with other patients as assigned by clinical manager. Participate in weekly treatment team meeting and program staff meetings. Ensure that all documentation necessary meet contract, licensure, accreditation and standards for services in a timely manner following the AAC's documentation policy guidelines. Communicate efficiently with other departments to ensure the best care for patient. Provide clinical services to outpatient and inpatient adult population. Understand and abide by State Department standards, facility accreditation, AAC's policy and procedures. Demonstate dependability and adaptability with patients and staff. Maintains confidentiality of patient and company information. Abide by the standards of HIPAA and 42 CFR Part 2 guidelines. Assists in monitoring and managing patient community as a therapeutic milieu. Qualifications Education/Experience: Master's Degree in Behavioral Sciences Required (social work, counseling or psychology). Registered Intern License Required (Mental Health Counserlor Intern OR Social Work Intern) required, and actively working towards independent licensure and/or certification in alcohol and drug abuse. Minimum of 2 years experience in a behavioral healthcare field strongly preferred. Experience working with substance abuse, addictions, mental health, cognitive behavior treatment and motivational interviewing. Knowledge of utilizing electronic health record software and documentation. Knowledge of ASAM criteria. Counseling experience with adults, an understanding of psychotropic medications and symptoms and effects. Ability to read, write and interpret written information, type documentation, present information to groups and participate in meetings. Working knowledge of Microsoft Word, Excel, and Outlook. Must be able to work overtime, weekends, holidays, and flexible hours. Valid driver license and insurable driving record (If driving a company vehicle or if driving personal vehicle for company business; refer to Guidelines for Driving Company Vehicles). Physical Requirements AAC is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws Prolonged sitting at a desk Must be able to lift 15 pounds at a time American Addiction Centers is an equal opportunity employer. American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

The Treatment Center is seeking a confident, determined and “hard-hitting” Business Development Representative to identify, qualify and build strong referral sources for our Company. The Representative provides presentations and distribution of marketing materials promoting the facilities treatment programs and services to treatment centers, medical offices and other hospitals. The Business Development Representative will establish relationships with potential referral sources, open doors and increase brand awareness through effective interaction. 5-7 years' experience in communications and marketing required, preferably in behavioral health or other healthcare setting. Experience in addiction or psychiatric treatment field highly preferred. A current, valid driver's license is required for business travel. Computer skills a must, knowledge of salesforce beneficial. EDUCATION: Bachelor's degree preferred, preferably in behavioral health or other healthcare field EXPERIENCE: 5 years' experience in communications and marketing required, preferably in behavioral health or other healthcare setting. Experience in addiction or psychiatric treatment field highly preferred LICENSURE/CERTIFICATION: A current, valid driver's license is required for business travel.

This position is open at multiple locations throughout The Villages. In the application, you can specify which location(s) you are interested in. Please carefully check the location addresses so you are aware of the commuting distance. The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. Our Full-time Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more! TVH offers competitive pay! $1000 sign-on bonus and retention bonuses, upon eligibility Hiring Event Please bring your resume and join us: Friday, January 16 th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) - RSVP's are encouraged through Eventbrite at ********************** Responsibilities: The clinical assistant is a non-exempt clinical position responsible for performing medical assisting duties in a healthcare setting, under the direction of a licensed Clinician. The clinical assistant provides clinical support services including but not limited to direct Clinician support, patient care functions, and administrative tasks. Processes incoming and outgoing calls/messages in an independent and professional manner using basic clinical judgement, seeking advice as needed. Performs patient intake, obtains necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients. Performs pre-encounter prep prior to patients visit, including identifying open care gaps. Supports and demonstrates effective and professional communication with patients, family members, visitors, and colleagues. Gathers patient data through interview and observation. Assists the clinician during medical treatments, examination, and procedures. Prepares patients for examination, performs and documents vital signs, and records patients' health history and medication reconciliation. Check-out patients, assist with referral processing, and arranges laboratory and/or other ancillary testing. Performs EKG, administers injections and medications, and performs routine specimen collection and POC testing. Prepares and sanitizes equipment, examination rooms and instruments. Manages inventory of medical supplies and equips exam rooms with appropriate supplies. Embraces and participates in quality initiatives, goal attainment, and collaborates on clinical process improvement activities. Provides routine treatments and administers approved medication per clinician order. Documents patient data, treatments, procedures, and patient education in accordance with The Villages Health and department specific policies. Assists the clinician by acting as a liaison on behalf of the patient to schedule appointments; provides patient with scheduling information to obtain testing, and/or physician consultation. Maintains compliance with all The Villages Health policies and procedures. Demonstrates competency in specific tasks and skills as defined by the practice. Other duties as assigned. Education/Experience Requirements: High school graduate or equivalent Experience working within a healthcare setting preferred but not required. CMA/RMA/LPN: Maintains current Medical Assistant certification/registration from an accredited institution or current nursing license in the State of Florida renewed every two years. Maintains current BLS Healthcare Provider Certification Assumes responsibility for professional development and continuing education. Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients. Knowledge of basic medical terminology Demonstrates awareness of medical/legal issues, patient rights, and compliance with standards of regulatory and accrediting agencies Knowledge of basic medical assisting skills Knowledge of personal and patient safety practices and adherence to infection control standards outlined in The Villages Health policies. Skill in performing medical assistance tasks appropriately. Skill with tact and diplomacy in interpersonal interactions. Skill in understanding patient education needs by effectively sharing information with patients and families. Skill in reading and following written and oral medical orders. Skill in initiating appropriate emergency procedures. Skill in performing blood draws. (if applicable) Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner. Must be detail-oriented and highly organized, with ability to prioritize effectively. Ability to efficiently navigate electronic medical record (EMR) Demonstrates basic computer skills. Able to effectively multitask. Annual Requirements: Must maintain current license, certification, or registration. Must complete 12 CEU's annually. Must maintain current BLS certification. Annual EMR and Clinical competencies completed and signed. Salary: $18.09-$23.00 Salary is commensurate with experience. Questions? Contact us at [email protected] Pre-Employment Knowledge Assessment: Candidates will be expected to successfully complete a pre-employment medical knowledge assessment as part of the in-person interview. Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to ********************************* #TVHMCS

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. Our Full-time Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more! Hiring Event Please bring your resume and join us: Friday, January 16 th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) - RSVP's are encouraged through Eventbrite at ********************** Responsibilities: An exempt position responsible for coordinating a wide variety of initiatives, deliverables and implementations related to The Villages Health sales and community outreach initiatives and other tasks or projects as assigned by the Manager of Sales and Community Outreach. Sales and Community Outreach Coordinator will assist fellow community outreach and sales team members with daily duties, which may include organizing and ordering sales material inventory and delivery to care center New Patient Specialists; monitoring and updating project tracking and timelines to ensure deadlines are met in a timely manner; maintaining sales leads and assisting with CRM entries; managing sales events, help maintain projects moving through the Sales and Community Outreach team to ensure timely completion; Keep updated the Sales and Community Outreach road map and presentations for Sales and Community Outreach Manager and Chief Growth Officer. General administrative assistant duties as needed by the Sales and Community Outreach Manager and CGO. This position is an integral part of the sales and Community Outreach team. Essential Duties and Responsibilities: Duties and Responsibilities may include, but are not limited to: Organizes and orders marketing material inventory and deliveries to care centers as needed by New Patient Specialists. Monitors and updates project tracking and timelines to ensure deadlines are met. Manages sales and community outreach events, both internal and external, including set-up; invitation mailing; calendar invitations, catering, and more. Prepares reports by collecting, and summarizing data, for the sales team through charts and spreadsheets to indicate ROI in collaboration with the Sales and Marketing Data Specialist. Assists with presentations via PowerPoint and other methods for Sales and Community Outreach Manager and CGO. Provides back-up support for New Patient Specialist team, which may include providing tours for prospective patients and communication with patients and prospective patients. Works closely with internal departments to coordinate internal and external project timelines for marketing efforts. Helps coordinate external sales efforts through sales lead generation and monitoring. Create weekly and monthly reports for the Sales and Community Outreach manager regarding Events ROI and leads generation in Salesforce. Assists with efficiency of day-to-day office operations, such as maintaining inventories and supplies, managing calendars, and coordinating meetings and organizing travel arrangements. Prepare communications such as memos, emails, and reports; write and edit documents, with attention to detail and initiative. Other duties as assigned or as needed for project completion. Education/Experience Requirements: Bachelor's degree preferred. Will consider applicable experience. High level of computer proficiency. Experience working with customers/patients and developing relationships within an organization. Time management skills with ability to meet deadlines. Microsoft Office 365; particularly Excel; One Drive, Teams and database management tools, Salesforce. Excellent verbal and written communications skills. Excellent organizational skills and attention to detail. Ability to create graphs, charts, and spreadsheets. Ability to work independently and on a team. Ability to take meaningful notes for future action. Salary is commensurate with experience. Questions? Contact us at [email protected] Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to *********************************

Job DescriptionThe Villages Health is seeking a full-time Nurse Practitioner/Physician Assistant Nocturnist who is willing to serve our patients in the hospital. Join us and our team of providers who partner to be patient-centered and community-focused here in The Villages, America's Healthiest Hometown! APP Nocturnist is responsible for admitting patients to the hospital on the floor and in the emergency department. Diagnosis and treatment plans will be developed as will admission orders. Appropriately discharging patients when indicated. Will work closely with attending physicians and other clinicians in a team-based approach to patient care. Schedule is 7 PM to 7 AM, 7-on, 7-off. Hours may occasionally vary. ESSENTIAL DUTIES AND RESPONSIBILITIES Perform thorough history and physicals and enters timely into current hospital EMR. Perform admission orders and proper use of order sets when admitting a patient into the hospital. Assume care of hospitalized patients during duty hours and respond to nursing and physician calls. Entry of additional orders and follow up exams as indicated. Timely billing of patients seen. Orders appropriate laboratory diagnostic and other screening tests. Seeks other information as needed, including consultation with physicians and other clinicians, for evaluation of illness. Develops and implements treatment plans. Instructs patient/family regarding medications and treatments. EDUCATIONAL/EXPERIENCE REQUIREMENTS MSN required. APRN/DNP or PA-C required. Successful completion of advanced practitioner training and certification as a practitioner (general or specialized) from an approved nurse practitioner or physician assistant program. Minimum of 1 year of APP experience in a hospital setting, plus two years of nurse practitioner or physician assistant experience. Must possess a current CPR/BLS or ACLS certification and current health records with the appropriate immunizations or proof of immunity to work in the health care field (hepatitis B and tuberculosis). KNOWLEDGE 1. Knowledge of advanced practice of nursing including anatomy and physiology, pathophysiology, pharmacology and therapeutics, basic nutrition, behavioral factors, psychosocial/family systems, diagnostic testing, interpretation of results and clinical decision making, alternative treatment modalities. 2. Knowledge of professional nursing theory, practices and regulations related to evaluating and providing patient care, and professional ethics related to the delivery of nursing care. 3. Knowledge of medical equipment and instruments used to administer patient care. 4. Knowledge of common safety hazards and precautions to establish/maintain a safe work environment. 5. Knowledge of health promotion, health risk identification, and patient education principles and techniques. 6. Knowledge of community, professional, and educational resources. 7. Knowledge of hospital procedures. SKILLS 1. Skill in oral and written communication including interviewing to gather medical histories; providing presentations, consultations, facilitation, and documentation, e.g., writing medical orders, patient education materials, and medical record updates. May require skill in using computerized health information management systems. 2. Skill in case management, time management, problem solving, crisis intervention, multitasking, and other organizational matters. 3. Skill in modifying methods and techniques of professional nursing to provide appropriate nursing care and in initiating appropriate emergency response and investigatory procedures. Abilities: 1. Ability to analyze complex data and draw conclusions. 2. Ability to interpret, adapt, and apply guidelines and procedures. 3. Ability to establish/maintain effective working relationships with patients, clinical staff, and the public. 4. Ability to rapidly diagnose and develop treatment plans for complex patients. 5. Ability to confer with various hospital based providers to assist with optimal care plans. 6. Ability to integrate clinic EMR into the hospital EMR. Submit your CV/resume to learn more! Our Clinician Recruiter will be in touch. Powered by JazzHR a2Ix2CsfW3

Job Description . IT IS NOT REMOTE. The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. Our Full-time Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more! Starting at $16.25/hour & up with SIGN ON bonus! Hiring Event Please bring your resume and join us: Friday, January 16th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) - RSVP's are encouraged through Eventbrite at ********************** Responsibilities: The Villages Health consistently delivers over 98% patient satisfaction, and we are always looking for new ways to provide the best patient experience in all that we do. The Patient Support Operator (PSO) team is at the forefront of this experience, acting as a central service and support provider for all patients. How we answer the phone, handle calls and provide service to our callers is a reflection of our core values and care model. In the Patient Support Center, our PSOs are responsible for taking inbound calls and/or placing return calls to patients who require additional support from The Villages Health team. PSOs are also responsible for confirming and/or rescheduling appointments, sending messages regarding prescription renewals, test results, and referral requests, assisting with directions, answering any questions or concerns that a patient may have regarding TVH patient portal and much more. Duties and Responsibilities may include, but are not limited to: Uses customer service principals and techniques to provide world class service. Be a champion for The Villages Health brand, care model, care centers, services, clinicians, and the patient experience. Represent our core values to patients and co-workers. Provide superior patient service and support and care with a friendly, positive attitude. Answer important patient questions and/or determine the best next steps and resources for first call resolution. Send detailed messages to clinical and patient support staff in various departments and follow best practices for collaborating and servicing patient needs. Track and report all call inquiries in the EMR by logging a patient case of all patient interactions. Report the outcome of the call using wrap up codes. Meet performance goals and SLAs for call volume, call time, answered calls, and more. Meet specific quality measures for patient service and call resolution. Achieve and maintain scheduling utilization of 85% or higher. Adhere to compliance and HIPPA regulations. Reports to a Patient Support Supervisor. Other duties as assigned. Education/Experience Requirements: High school diploma Associate degree preferred 1+ years Customer/Patient Service Experience, healthcare industry a plus Experience in either a medical office or high-volume call center Experience using EMR software applications. Passion for providing superior patient service and hospitality. Knowledge of medical terminology. Knowledge of health care field. Knowledge of legal and ethical considerations related to patient information. Knowledge of customer/patient service principles, applications, and conflict resolution. Skill in putting information in preferred medical record system, meeting clinic standards. Skill in diffusing tense situations through diplomatic problem-solving. Skill in using computer, phone, and medical records software. Ability to communicate effectively with patients and staff via phone, in person and through email. Ability to establish relationships with a wide variety of people. Ability to multi-task and work in a fast-paced patient support center environment. Ability to hit and exceed customer/patient service level and quality goals. Knowledgeable in various software applications such as Athena, Radix, Counsel Ear. Salary: $16.25 - $18.09 Salary is commensurate with experience. Questions? Contact us at ********************************* Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to ********************************* Powered by JazzHR ZNr5t53qCs

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 700 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. Hiring Event Please bring your resume and join us: Friday, January 16 th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) - RSVP's are encouraged through Eventbrite at ********************** Responsibilities: A nonexempt position responsible for neurodiagnostic procedures under the supervision of physicians and clinical supervisor within the Neurology specialty. Duties and Responsibilities may include, but are not limited to: Uses customer service principles and techniques to deal with patients calmly and pleasantly. Obtains, verifies, and records health history of patients. Gathers pertinent health data while reviewing patient's previous records obtaining any EEG results pertaining to any neurologic diagnosis. Including: Faxing outstanding orders, documents, and producing results for provider interpretation and attaching results to order in EMR. Provides basic patient care as ordered. Includes, pre-test discussion with patient producing a calm atmosphere to assist in obtaining best possible test results. Performs diagnostic EEG procedure using a series of 16 to 25 flat metal electrodes are attached to the patient's scalp (or a cap that can be fixed) and fasten them with a glue-paste. Perform Evoke potentials and other neurologic tests ordered by providers. Adheres to infection control/safety guidelines and confidentiality policies. Including: Perform MoCA testing, Neurotrax testing, and mini cognitive test. Assist in setting up for EMG testing. Orders supplies, maintains the EEG machine and testing room. Assist clinical assistants with pre-visiting charts, entering new patient packet information. Obtain vitals, update meds/medical history when assisting the clinical team readying patients for office visits. Promotes wellness by providing patient education materials, communicating physician advice/instructions. It is The Villages Health Patient Centered Standard of Care that the 1st Response to patient calls must be within 1 hour, up to 3 hours maximum. This is a quality standard expectation for all TVH employees. Communicates with other team members in the clinical and clerical area to provide a successful patient centered practice. Other duties as assigned. Education/Experience Requirements: High school diploma. Diploma through an accredited EEG program. Must have valid EEG registry certification. EEG experience preferred. CPR certification preferred. Current health records with the appropriate immunizations to work in the health care field (hepatitis B and tuberculosis) Knowledge of Neurology medical terminology, anatomy, physiology, and pathophysiology. Familiarity with health care system, regulations, policies, and functions. Understanding of documentation standards. Knowledge of EEG equipment, supplies, and material needed for medical treatment. Understanding of EEG procedures including preparation and screening. Knowledge of infectious disease management and control and safety standards. Skill in reading and following written and oral medical order, Skill in initiating appropriate emergency procedures. Skill in handling a number of tasks simultaneously. Skill in performing blood draws. Skill intact and diplomacy in interpersonal interactions. Ability to communicate calmly and clearly with patients. Ability to use manual dexterity to perform medical treatments. Ability to establish and maintain effective working relationships with coworkers and diverse patient populations. Ability to perform mathematical calculations for drug dosages. Ability to work with computer and effectively use electronic medical records (EMR). Ability to work under pressure. Salary is commensurate with experience. Questions? Contact us at [email protected] #TVHMP

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. Our Full-time Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more! Hiring Event Please bring your resume and join us: Friday, January 16 th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) - RSVP's are encouraged through Eventbrite at ********************** Responsibilities: The Villages Health is considered world-class with Net Promoter Scores consistently in the 90s. The New Patient Specialist (NPS) team is at the forefront of this experience, acting as educators and concierge for all new patients. The New Patient Specialist will be provided with specific weekly and monthly sales goals to meet TVH's growth targets. This is a sales position with the goal of adding new patients to The Villages Health primary care centers with an emphasis on Medicare Advantage (MA) eligible patients. As part of the Sales and Community Outreach team, the NPS will be responsible for lead generation by participating in outreach and sales events. The NPS will contribute at least one community or neighborhood lead per month focused on their assigned care center. The NPS will split their time between the care centers and outreach events as needed. They will follow up on warm leads, assist in maintaining lead referrals, plus attend events to meet prospective patients, and schedule those prospective patients for their initial appointment with The Villages Health. In the care center, our New Patient Specialists are responsible for acquiring new patients and ensuring a consistent and positive new patient experience. From reaching out to existing patients who are eligible for Medicare Advantage, as well as potential new patients to help them understand our care model, to giving tours, teaching Medicare classes, and scheduling first appointments - our NPSs make every new patient, specifically those over the age of 65, feel welcome and at ease. The New Patient Specialists are expected to work a minimum of 40 hours per week, which may include evening and weekend hours on occasion to cover events and to meet with potential patients. The New Patient Specialist is expected to spend 75% of their time working with sales leads, both internally and externally, and the remaining 25% completing the sale, which includes proper documentation and tracking. The NPS will also follow up with administrative calls and generate related reports as directed by the Manager, Sales and Community Outreach. The expected time period will be during AEP (Oct-Dec), OEP (Jan -March) and SEP (April - Oct). This will be achieved through MA sales and retention initiatives. The NPS will be responsible for tracking and reporting all daily, weekly, and monthly initiatives and sales results. Essential Duties and Responsibilities: Be an expert of The Villages Health brand, care model and the new patient experience. Represent The Villages Health at community events to attract new patients where and when needed. Follow up on warm leads generated by the marketing department, community outreach team members, call center, and walk-ins. Drive agent partner awareness of TVH services through the effective use of marketing collateral, email, phone, and face-to-face communications; and attending industry events where applicable and assigned.' Identify issues and opportunities and provide strategic guidance to agent partners to drive adoption and utilization of TVH services to prospective members. Obtain and leverage agent partner feedback to improve the overall agent experience with TVH. As part of the sales and community outreach team, this position is responsible for lead generation (both potential new patients and potential new agents to sell TVH) by participating in outreach and sales events, including the Lifestyle Expo event. Be accountable to the TVH sales and marketing department by developing, implementing, and measuring objectives and successes to show activities, results, and planned activities. Work collaboratively with marketing department and other New Patient Specialists to plan, develop, implement, and evaluate comprehensive marketing and promotional campaigns that assures optimal agent partner awareness, adoption, and loyalty. Proactively engage targeted groups of agent partners through various methods, including lunch & learn type of events, networking meetings, webinars, etc., to drive awareness and adoption of TVH's services. Meet potential new patients at our care centers, give them a tour of the facility, and explain the benefits of becoming a TVH patient. Build relationships with insurance agent partners to increase sales incrementally. Build rapport with potential new patients and educate them about The Villages Health experience, accepted insurances, and new patient process. Answer important new patient questions and/or determine the best next steps and resources to serve their needs. Accurately verify insurance through various TVH resources. Assist new patients in scheduling a course or tour, selecting a provider, or booking new patient appointments. Build relationships with insurance agents in the Health Insurance Resource Centers and follow best practices for serving new patient needs. Proactively look for and secure sales leads all year round, with an emphasis during key campaign periods: Annual Enrollment Period (Oct. - Dec.); Open Enrollment Period (Jan. - March) and Special Enrollment Period (April - Oct.). Write and send direct mail letters and/or greeting cards to follow up with new patients and ensure a positive new patient experience. Track and report new patient tours, learning class attendance and encounters in a customer relationship management tool. Monitor patient lists, crosscheck new patient reports, reach out to termed patients, document reasons for termination and create other important metrics. Send retention letters and withdrawal letters when applicable. Use sales skills to win back patients and increase retention. Identify existing patients in Medicare special enrollment periods, such as our age-in population in the Initial Enrollment Period and reach out to ensure a positive transition experience. Provide support to other NPSs, NPAs, other colleagues and volunteer for special projects and participate in meetings. Other duties as assigned to support the sales and community outreach team and growth efforts. Adhere to compliance and HIPPA regulations. Report to the Manager - Sales and Community Outreach Responsible for maintaining patient interactions on the CRM (Salesforce). Education/Experience Requirements: High school diploma Associate degree preferred 2 years sales or relevant experience; health care industry experience a plus Salesforce and/or CRM experience desired. Experience in a medical office or primary care office is ideal Knowledge of Medicare insurance preferred Passion for patient service High drive to achieve sales results Knowledge of health care field, specifically Medicare and Medicare Advantage. Knowledge of legal and ethical considerations related to patient information. Knowledge of customer service principles, applications, and conflict resolution. Skill in putting information in preferred medical record systems; meeting clinic standards. Skill in diffusing tense situations through diplomatic problem-solving. Skill in using computer, medical records software, and customer relationship management tools. Skill in Microsoft Office, including Excel, Word, and Outlook. Skill in public speaking and presenting, either 1:1 or in a group setting. Ability to communicate effectively with new patients, staff, and insurance via phone, in person and through email. Ability to establish relationships with a wide variety of people. Ability to use sales skills to provide expert advice and guide warm leads in the decision-making process. Ability to follow up with warm leads and track activities in CRM. Ability to hit and exceed customer service level and new patient acquisition goals. Salary is commensurate with experience. Questions? Contact us at [email protected] Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to *********************************

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 700 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. Our Full-time Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more! Responsibilities: This position is responsible for providing direct medical care to patients within the scope of licensing, training, and credentialing. Responsible for helping mentally and emotionally distressed clients adjust to life and may assist medical and surgical patients in dealing with illnesses or injuries in line with clinical practice standards and patient-centered care. Education/Experience Requirements: Duties and Responsibilities may include, but are not limited to: Identify patients appropriate for Behavioral Health Tandem Care through referrals and collaboration with PCP and Clinical Teams. When appropriate, provide 10 sessions evidence-based therapy as per the TVH Behavioral Health Model (if licensed and qualified). Act as patient advocate. Develops and implements plans for providing treatment of mental illness and preventive services. Support the mental and physical health care of patients on an assigned patient caseload. Closely coordinate care with the patient's medical provider and, when appropriate, other mental health providers. Screen and assess patients for common mental health and substance abuse disorders. Facilitate patient engagement and follow up care. Provide patient education about common mental health and substance abuse disorders and the available treatment options. Systematically track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications. Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment. Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate. Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated. Participate in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient's medical provider. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person. Track patient follow up and clinical outcomes using a registry. Document in-person and telephone encounters in the registry and use the system to identify and re-engage patients. Registry functions can be accomplished through an EHR build on a spreadsheet used in conjunction with an EHR, or can be built into a stand-alone clinical management tracking system that may or may not be linked to an EHR. Document patient progress and treatment recommendations in EHR (in a timely manner) and other required systems so as to be shared with medical providers, psychiatric consultant, and other treating providers. Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized mental health care. Facilitate referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment). Develop and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload. Develop and expand the integration of Behavioral Health into the primary care center. Attend regular provider meetings, to be defined. Participates or provides in-service training to other providers and clinical staff. Provides consultation for mid-level providers and other clinicians. May serve as preceptor to residents and students. Maintains confidentiality of patient care and organizational operations at all times. Assists Behavioral Health Medical Director / Program Manager in the development and updating of policies, guidelines, and medical orders used in the delivery of mental health care to patients. Other duties as assigned. Salary is commensurate with experience. Preferred candidate must be licensed in: Clinical Psychology, Clinical Social Worker (Must be “Clinical Social Worker” not just “Social Worker”), Mental Health Counselor, or Occupational Therapy At least two years of clinical experience Skill in applying and modifying, as appropriate, the principles, methods and techniques of mental health medicine Skill in identifying problems, researching and recommending solutions Skill in developing and maintaining high levels of quality care and quality assurance Skill in exercising a high degree of initiative, judgment, discretion and decision-making Skill in demonstrating the ability to collaborate and communicate effectively in a team setting Skill in working with patients by telephone as well as in person Ability to maintain effective and professional relationships with patient and other members of the care team Ability to effectively engage patients in a therapeutic relationship, when appropriate Ability to manage the overall provision of clinical services Ability to work effectively with diverse individuals at all levels Ability to handle many tasks simultaneously and deal effectively with changing priorities Ability to demonstrate full range of motion including finger dexterity and eye-hand coordination Ability to proficiently work with computers and software programs Questions? Contact us at [email protected]

Job Description . IT IS NOT REMOTE. The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. Our Full-time Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more! Starting at $16.25/hour & up with SIGN ON bonus! Hiring Event Please bring your resume and join us: Friday, January 16th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) - RSVP's are encouraged through Eventbrite at ********************** Responsibilities: The Villages Health consistently delivers over 98% patient satisfaction, and we are always looking for new ways to provide the best patient experience in all that we do. The Patient Support Operator (PSO) team is at the forefront of this experience, acting as a central service and support provider for all patients. How we answer the phone, handle calls and provide service to our callers is a reflection of our core values and care model. In the Patient Support Center, our PSOs are responsible for taking inbound calls and/or placing return calls to patients who require additional support from The Villages Health team. PSOs are also responsible for confirming and/or rescheduling appointments, sending messages regarding prescription renewals, test results, and referral requests, assisting with directions, answering any questions or concerns that a patient may have regarding TVH patient portal and much more. Duties and Responsibilities may include, but are not limited to: Uses customer service principals and techniques to provide world class service. Be a champion for The Villages Health brand, care model, care centers, services, clinicians, and the patient experience. Represent our core values to patients and co-workers. Provide superior patient service and support and care with a friendly, positive attitude. Answer important patient questions and/or determine the best next steps and resources for first call resolution. Send detailed messages to clinical and patient support staff in various departments and follow best practices for collaborating and servicing patient needs. Track and report all call inquiries in the EMR by logging a patient case of all patient interactions. Report the outcome of the call using wrap up codes. Meet performance goals and SLAs for call volume, call time, answered calls, and more. Meet specific quality measures for patient service and call resolution. Achieve and maintain scheduling utilization of 85% or higher. Adhere to compliance and HIPPA regulations. Reports to a Patient Support Supervisor. Other duties as assigned. Education/Experience Requirements: High school diploma Associate degree preferred 1+ years Customer/Patient Service Experience, healthcare industry a plus Experience in either a medical office or high-volume call center Experience using EMR software applications. Passion for providing superior patient service and hospitality. Knowledge of medical terminology. Knowledge of health care field. Knowledge of legal and ethical considerations related to patient information. Knowledge of customer/patient service principles, applications, and conflict resolution. Skill in putting information in preferred medical record system, meeting clinic standards. Skill in diffusing tense situations through diplomatic problem-solving. Skill in using computer, phone, and medical records software. Ability to communicate effectively with patients and staff via phone, in person and through email. Ability to establish relationships with a wide variety of people. Ability to multi-task and work in a fast-paced patient support center environment. Ability to hit and exceed customer/patient service level and quality goals. Knowledgeable in various software applications such as Athena, Radix, Counsel Ear. Salary: $16.25 - $18.09 Salary is commensurate with experience. Questions? Contact us at ********************************* Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to ********************************* Powered by JazzHR zEwAE75HTb

The Nursing Director oversees the day to day operations of the Nursing Department and staff to assure delivery of quality nursing care and treatment for all patients in the area of chemical dependency, psychiatric and medical issues. Monitors the effectiveness of staff assessment, evaluation and implementation of the standards of nursing practice. POSITION REQUIREMENTS/QUALIFICATIONS1. EDUCATION: RN graduate from an accredited school of nursing.2. EXPERIENCE: A minimum of 5 years' experience in a healthcare organization, to include demonstrated leadership. Five (5) years' experience in nursing field with emphasis in psychiatric, substance abuse, or eating disorders.3. LICENSURE/CERTIFICATION: Registered Nurse licensure in the State of Florida which is active and in good standing.Holds current CPR certification.4. EMPLOYEE CLASSIFICATION: Contract • Defines and maintains the standards of nursing practices within The Treatment Center and The Teen Center of the Palm Beaches.• Directly supervises the Assistant Directors of Nursing and Nurse Supervisors for The Treatment Center, The Teen Center and Recovery Medical Associates and all staff under their immediate supervision including the Nursing Medical Assistants, Nursing Medical Specialist, Lab Supervisors, Phlebotomists and Registered Dietician.• Assesses the quality of care rendered.• Initiates the development of policies and procedures that govern nursing services. Ensures that nursing policies and procedures are current and reflect the ever-changing standards established by regulatory agencies.• Responsible for staff performance, staff recruitment, staff retention and staff development for all nursing department personnel.• Collaborates with other departments and agencies regarding resources and services for improved patient care and staff development.• Serves as a key member of the facility's core management team and ensures effective integration or nursing services into overall treatment center operations.• Oversees nursing staffing levels within the facilities on all shifts to ensure quality patient care.• Serves as Infection Control Nurse. Collaborates with all disciplines and departments to incorporate infection control policies and procedures in order to provide a safe environment for patients and personnel. Reports infections and/or communicable diseases to the appropriate public health authority. Provides infection control education for all employees.• Follows all DEA regulations in the area of doctor specific subutex and suboxone and assures the accuracy of all related documentation.• Completes Performance Improvement (PI) activities monthly.• Upon hire and annually, assures that all nursing staff competencies are current in the areas of PPD's, glucose monitoring and emergency equipment.• Participates in all facility committee meetings as required.• Keeps knowledgeable of nursing care issues, rules, regulations, policies and procedures.

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 700 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. Our Full-time Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more! Hiring Event Please bring your resume and join us: Friday, January 16 th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) - RSVP's are encouraged through Eventbrite at ********************** Responsibilities: A nonexempt position responsible for performing venipuncture on patients. Uses customer service principles and techniques to deal with patients calmly and pleasantly. Pre-visit plans patients' records prior to visit in order to ensure appropriate orders and diagnosis. Prepares equipment to efficiently collect specimens. Performs venipuncture, arterial and capillary punctures on patients as directed by physician and following medical practice protocols and OSHA standards related to safety, infection control, and confidentiality. Conducts testing on Point of Care specimens. Appropriately prepares all specimens for transport to testing laboratories. Appropriately identifies correct laboratory for testing specific to patient and insurance. Enters data into computer. Assists patients before, during, and after procedure. Instructs on proper urine collection procedures. Cleans/sterilizes equipment, instruments, and work area following safety, cleanliness, and infection control procedures. Inventories supplies and places orders to ensure adequate supplies are available for all procedures. Other duties as assigned Education/Experience Requirements: High school diploma or equivalent. Graduation from an accredited medical vocational institution with phlebotomy course diploma. Minimum one year of phlebotomy experience preferred. Medical practice experience helpful. National certification through American Medical Technologists as a registered phlebotomy technician not required but helpful. Current CPR certificate preferred. Knowledge of basic medical terminology preferred. Knowledge of phlebotomy techniques. Knowledge of clinic protocols and policies. Computer literate. Skill in performing efficient and effective draws. Skill in conducting cooperative interactions with patients and staff. Skill in tact and diplomacy in interpersonal interactions. Ability to communicate calmly and clearly with patients. Ability to interpret and respond appropriately to instructions. Ability to coordinate eye-hand movements to ensure patient comfort during blood draws. Salary is commensurate with experience. Questions? Contact us at [email protected] Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to *********************************

Concentric Healthcare Staffing is seeking a travel MRI Technologist for a travel job in Hudson, Florida. Job Description & Requirements Specialty: MRI Technologist Discipline: Allied Health Professional Duration: 13 weeks 36 hours per week Shift: 12 hours, nights Employment Type: Travel MRI Tech, 6:30p-7a Sat-Mon Concentric Healthcare Staffing Job ID #699866. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. About Concentric Healthcare Staffing Recognized by both RNVIP and AlliedVIP as a Top Agency for 2024 and 2025, Concentric Healthcare Staffing continues to set the standard for transparency, education, and partnership in healthcare staffing. Concentric connects nursing, allied, therapy, and behavioral health professionals to rewarding travel and PRN opportunities across the country, building experiences rooted in clarity and trust. The company believes healthcare professionals deserve more than job listings; they deserve insight. Recruiters act as consultants who explain market trends, pay structures, and facility expectations so every clinician understands the “why” behind each opportunity. This educational approach empowers travelers and PRN staff to make decisions that align with their personal goals and professional growth. Concentric offers both travel contracts and per diem (PRN) staffing, giving healthcare professionals flexibility and facilities dependable coverage. With dedicated Travel Nursing, Allied and Therapy, and Per Diem Divisions, the team provides specialized support tailored to each discipline. Concentric measures success by the confidence and satisfaction of the professionals it serves. Whether guiding a nurse to their next adventure, an allied clinician seeking balance, or a behavioral health professional choosing flexible PRN work, Concentric's mission remains clear: to support, educate, and empower those who care for others

Job Description The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 700 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. Our Full-time Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more! Hiring Event Please bring your resume and join us: Friday, January 16th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) - RSVP's are encouraged through Eventbrite at ********************** Responsibilities: This position is responsible for “Creating Raving Fans” by coordinating, verifying, distributing, and managing all referral services to provide a smooth process for our patients. Mastered basic job duties and completed competencies. Competent in EHR. Uses customer service principles and techniques to deal with patients calmly and pleasantly. Maintain ongoing tracking and appropriate documentation on referrals. Assemble information concerning patient's clinical background, referral needs, and provide appropriate clinical information to specialist. Act as a point of contact for patients with questions and/or concerns related to regards to referrals and authorizations required. Review details and expectations about the referral with patients. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis, as requested/required. Proficient working in at least one of the following: Referral Consults, Referral Ancillary, Authorizations, Diagnostics, and Non-TVH. Ensure referrals are addressed in a timely manner meeting or exceeding department benchmark. Other duties as assigned. Education/Experience Requirements: High school diploma. Associate's degree from a community/junior college preferred or medical assistant certification completion. 0-12 months of TVH Experience. Knowledge of billing practices and clinic policies and procedures. Knowledge of coding and clinic operating policies. Proficient skills in computer programs. Effective communication skills, both verbal and written. Strong customer service focus Ability to take and follow through with tasks and responsibilities. Ability to read and interpret medical charts. Ability to examine documents for information necessary for referrals. Ability to communicate effectively and work with others. Salary is commensurate with experience. Questions? Contact us at ********************************* Powered by JazzHR ZpCrtn7NBO

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. Our Full-time Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more! Starting at $15.00 per hour & commission bonus eligible! Hiring Event Please bring your resume and join us: Friday, January 16 th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) - RSVP's are encouraged through Eventbrite at ********************** Responsibilities: The Villages Health is a patient-centered primary care driven, community-based healthcare model. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America's Healthiest Hometown. To help support The Villages Health growth strategies, a New Patient Advisor is the first point of contact for prospective patients seeking to become a new patient of either our Primary Care and/or Specialty Care. How we answer the phone, make a quick connection with prospective patients, and advise about services we provide as part of our care model, is all a reflection of our core values and care model. Being a part of the Sales & Marketing Team, the New Patient Advisor role is responsible for managing inbound calls directed through various marketing campaigns, making outbound calls to new prospective patients, and managing follow-up calls on leads. This role is responsible for the new patient registration process, including insurance verification and scheduling of new patient tours and/or book new patient appointment for both our primary and specialty care providers. Be a champion for The Villages Health brand, care model, care centers, services, clinicians, and new patient experience. Represent our core values of service, quality, stewardship, innovation, passion and teamwork to new patients and co-workers. Provide superior service, support, and care to prospective patients with a friendly, engaged, and positive attitude. Responsible for supporting the growth of our Primary Care, Medicare Advantage patient panel through scheduling New Patient Tours for prospective patients with our New Patient Specialists; as well as supporting our Specialty Care growth through scheduling New Patient appointments. Perform a needs analysis by listening to prospective patient's health needs and asking probing questions to best advise how we can assist them. Responsible for the new patient registration process through the utilization of the most up-to-date resource tools and new patient workflows to ensure accurate patient registration. Collaborate with Primary Care and Specialty Care Teams in advising how best to meet prospective patient's needs to be seen. Seek sufficient information to track prospective patient information in the CRM and update the CRM and EMR systems for all patient interactions. Report accurate outcome of calls through wrap up codes in order to determine the success of our various marketing campaigns and business decisions of future campaigns. Meet performance and service level goals (abandoned rate, wrap-up codes, productivity, and call quality) Adhere to compliance and HIPPA regulations. Adhere to The Villages Health policies. Responsible for use of multiple software programs (CRM, Athena, Radix, Counsel Ear, etc.). Other duties as assigned. Education/Experience Requirements: High school diploma Associates degree preferred 1+ years Customer/Patient Service Experience, healthcare industry a plus Experience in a medical office, sales and/or a call center Experience using call center, EMR and CRM software Passion for providing superior patient service and in growing our patient panel Knowledge of health care field and medical terminology. Knowledge or experience in dealing with insurances. Knowledge of legal and ethical considerations related to patient information. Knowledge of customer/patient service principles, applications, and conflict resolution. Skill in diffusing tense situations through diplomatic problem-solving. Skill in using computer, phone, EMR and CRM programs. Ability to communicate effectively with patients and staff via phone, in person and through email. Ability to apply investigative and research skills in understanding patient situations to best assist them. Ability to quickly communicate our care model and overcome objections prospective patients may have. Ability to establish relationships with a wide variety of people over the phone and in person. Ability to multi-task and work in a fast-paced environment. Ability to meet and/or exceed customer/patient service expectations Salary is commensurate with experience Questions? Contact us at [email protected] Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to *********************************

Concentric Healthcare Staffing is seeking a travel Skilled Nursing Facility (SNF) Physical Therapist for a travel job in Crystal River, Florida. Job Description & Requirements Specialty: Physical Therapist Discipline: Therapy Start Date: ASAP Duration: 13 weeks 40 hours per week Shift: 8 hours Employment Type: Travel FL License needed or in process verification, can interview ASAP, 40 hours per week, 5x8's schedule Concentric Healthcare Staffing Job ID #678048. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. About Concentric Healthcare Staffing Recognized by both RNVIP and AlliedVIP as a Top Agency for 2024 and 2025, Concentric Healthcare Staffing continues to set the standard for transparency, education, and partnership in healthcare staffing. Concentric connects nursing, allied, therapy, and behavioral health professionals to rewarding travel and PRN opportunities across the country, building experiences rooted in clarity and trust. The company believes healthcare professionals deserve more than job listings; they deserve insight. Recruiters act as consultants who explain market trends, pay structures, and facility expectations so every clinician understands the “why” behind each opportunity. This educational approach empowers travelers and PRN staff to make decisions that align with their personal goals and professional growth. Concentric offers both travel contracts and per diem (PRN) staffing, giving healthcare professionals flexibility and facilities dependable coverage. With dedicated Travel Nursing, Allied and Therapy, and Per Diem Divisions, the team provides specialized support tailored to each discipline. Concentric measures success by the confidence and satisfaction of the professionals it serves. Whether guiding a nurse to their next adventure, an allied clinician seeking balance, or a behavioral health professional choosing flexible PRN work, Concentric's mission remains clear: to support, educate, and empower those who care for others