Patient Service Representative jobs at The University of New Mexico - 63 jobs

The Aspen Opera Theater and VocalARTS (AOTVA) Scheduler provides administrative support for the AOTVA program at the Aspen Music Festival and School (AMFS). The AOTVA program is under the co-artistic direction of Renée Fleming and Patrick Summers. The upcoming season will utilize the AMFS orchestras, the 2050-seat Klein Music Tent, and the historic Wheeler Opera House throughout an encompassing 8-week summer season. This season's mainstage productions will be Benjamin Britten's A Midsummer Night's Dream and Mozart's The Magic Flute. The AOTVA Scheduler coordinates logistics and schedules between the AOTVA and other AMFS departments (orchestra managers, librarians, artistic, production staff, development staff, etc.), and reports to the AOTVA Company Manager. Responsibilities Create and manage the AOTVA calendar in the ArtsVision database. Produce the weekly opera and class schedule in a timely, accurate manner. Serve as the main AOTVA contact for any special events that involve AOTVA students. Regularly attend, provide support for, and report on AOTVA classes, rehearsals, readings, and performances. Coordinate with the Production Manager and Stage Manager to support rehearsals and performances throughout the season. Other duties as assigned. Requirements A minimum of 2 years of scheduling experience required. Proven ability to assist artistic and technical staff while creating and maintaining a supportive and collaborative work environment. Flexibility, organization, creativity, interpersonal skills, and attention to detail are essential. Strong knowledge/experience with Microsoft Office products required. Experience with ArtsVision is a plus but not required. Experience with opera administration or stage management preferred. Dates Pre-season, part-time remote work: May 13, 2026-June 3, 2026. 20 hrs/week, 3 weeks. (Receive ArtsVision training and start ArtsVision schedule input.) Season: June 4, 2026-August 26, 2026 Compensation $18/hour plus housing provided by AMFS (valued at a minimum of $5.16/hour depending on location.) Overtime $27/hour Benefits include AMFS season pass and paid sick time. Application Procedure Please complete the online application process and attach your cover letter and one-page resume with references where prompted. PDF format only. No phone calls please. Hiring Timeline Application review to begin in January. Applicants who submit materials before February 9, 2026 will be given priority in the review process. Interviews will be scheduled to begin after February 9, 2026. Application to remain open until position(s) filled. ___________________________________________________________________________________________________________ Statement on Culture, Excellence, and Access The AMFS is dedicated to fostering a welcoming community where every individual, regardless of background or identity, feels valued and respected. We believe that an accessible environment enriches our work, encourages innovation, and drives excellence. We are committed to continuously advancing these efforts, regularly assessing and improving our policies and practices-and remain focused on creating lasting change both within our organization and the broader classical music industry. The AMFS does not discriminate in employment opportunities or practices based on age, race, sex, gender, color, religion, national origin, disability, military status, genetic information, sexual orientation, or any other status protected by applicable state or local law.

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Representative 2 to work at our Boca Raton location. Core Job Summary: The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments. Core Responsibilities: Performs full registration and ensures that insurance is verified, and all patients' information is correct. Obtains copies of insurance cards, driver's license, and any applicable referrals. Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms. Instructs patients to complete any questionnaires that might be required by physician. Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately. Reconciles all vouchers and delivers them to designated area. Answers telephone calls and responds to questions and inquiries or transfers when appropriate. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: Projects a welcoming professional demeanor. Interacts and work effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience. Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice in Contact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment. Performs pre-service validation prior to patient's appointment for in person or virtual visits. Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely. Coordinates patient flow to ensure timely check-in and arrival to service area. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information. Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered. Answers and triages incoming calls, listens to patient/customers' needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol. Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits. Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed. Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS. AREA SPECIFIC ER Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support. Proficient knowledge of ASAP module. Must be flexible and adjust to rotating schedules evenings, weekends, and holidays. Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays. Must adhere to PPE requirements as dictated by the specific situation. ADMITTING Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area. Proficient knowledge of ADT module. On-call and rotating schedule for evenings, weekends, and holidays. Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices. Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents. Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification. Responsible for pre-admissions log to include benefits, specialty, and financial clearance. Coordinates with bed control on bed availability. Collaborates with Transfer Center on all incoming transfers to finalize transfer requests. Responsible for processing admissions orders received via in-basket messaging. Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions. CTU Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area. HOSPITAL BASED CLINIC Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area. PRACTICE BASED CLINIC Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area. REMOTE BASED Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS High school diploma or equivalent Minimum 2 years of relevant experience Knowledge, Skills and Attitudes: Knowledge of generally accepted accounting procedures and principles. Skill in completing assignments accurately and with attention to detail. Ability to process and handle confidential information with discretion. Ability to work independently and/or in a collaborative environment. Ability to communicate effectively in both oral and written form. Any relevant education, certifications and/or work experience may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H4

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami/UHealth has an exciting opportunity for a full-time Patient Scheduler 2 (Remote) position. The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams. CORE JOB FUCNTIONS * Schedules all types of complex treatments with attention to detail. * Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times. * Obtains and verifies necessary demographic and insurance information. * Screens and verifies information for ensure accuracy when scheduling all CTU appointments. * Ability to manage high call volumes to ensure best possible customer service by properly education the patient on CTU appointments preparation and answering questions. * Utilizes multiple computer applications, scheduling software, network drives to schedule multiple Treatments within multiple modalities and entities across all CTU UHealth locations. * Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient's previous imaging report to current order. * Coordinates processes and timing as required by the physician and facility for special procedures or treatments. * Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information. * Adheres to University and unit-level policies and procedures and safeguards University assets. Core Qualifications: Education: High School diploma or equivalent Experience: Minimum 2 years of relevant experience The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff

Performs functions such as payment posting (including cash) and reconciliation, and handling lockbox duties. Requires continuous use of judgment and attention to detail; and other duties as assigned. EDUCATION and/or EXPERIENCE * High school diploma or general education degree (GED) preferred * Three or more years of experience in a medical billing office * General understanding and application of basic accounting principles * PC proficiency * Knowledge of GE, EPIC or similar computerized billing system * Knowledge of payers in specialty * Knowledge of ICD-10 and CPT coding preferred * Understanding of: FSC's and paycodes used in GE system, contractual requirements for the job; importance of compliance with all government regulations regarding billing Total Rewards The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: *****************************************************

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Access Associate, in the Department of Patient Access in Palm Beach Gardens, Florida. The Patient Access Associate (On-Site) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. The Patient Access Associate (On-Site) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays. CORE JOB FUNCTIONS Greets visitors to the department and directs them to their requested destination. Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing Exceptional customer service to further a positive institutional image. Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling. Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc. Maintains department directories and visitation logs. Maintains a tidy and clean reception area. Places orders for department supplies as requested by department leadership. Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: High School diploma or equivalent Experience: Minimum 1 year of relevant experience Knowledge, Skills and Attitudes: · Ability to communicate effectively in both oral and written form · Ability to handle difficult and stressful situations with professional composure · Ability to maintain effective interpersonal relationships · Ability to recognize, analyze, and solve a variety of problems · Ability to exercise sound judgment in making critical decisions · Ability to analyze, organize and prioritize work under pressure while meeting deadlines · Ability to work evenings, nights, and weekends as necessary DEPARTMENT ADDENDUM Department Specific Functions Serves as the first point of contact for patients and customers entering facility/department. Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information. Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient/customer experience. Obtains patient identification and compares against information in EMR, to properly identify patient before marking as present. Assists patients in navigating self-serve kiosks. Queues patients for check-in/out. Identifies patients arriving late and communicates with clinical team. Confirms patient identity and places wristband on patients. Identifies patients at risk of falls and places appropriate wristband. Provides updates to patients waiting in reception area. Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays. Department Specific Qualifications Experience: Customer service experience preferred Knowledge, Skills and Attitudes: Tier 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings. Subject to potential contact/exposure to patients who can transmit contagious diseases. Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.) Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely. Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions. Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow. Ability to navigate multiple systems and independently service patients promptly in a fast paced, constantly changing environment. Knowledge of health care regulatory guidelines and compliance including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS. Ability to recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking. Strong telephone contact handling skills and active listening. Ability to adapt/respond to different types of situations and personalities. Excellent communication and presentation skills. Ability to prioritize and manage time effectively. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami/UHealth Central Business Office has an exciting opportunity for a full-time Insurance Verification Representative to work remotely. CORE RESPONSIBILITIES Accounts are completed in a timely manner in support of patient satisfaction and allow for referral and authorization activities prior to the patient's date of service Verification of eligibility and benefits via RTE in UChart, online insurance websites, telephone or other source of automated services Add and/or edit insurance information in UChart such as validating that the correct guarantor account and plan listed in patient's account with accurate subscriber information, policy number, and claims address and plan order. Completes the checklist and document co-pay. Creates referral if applicable, “Benefit only” or “Preauthorization”, and documents benefits information: deductible, co-insurance and out of pocket benefits Meets productivity standards for assigned work queue, QA goal of 95% or greater and maintains WQ current at 14 days out with minimum daily pending visits Assists in educating and acts as a resource to patients, primary care and specialty care practices within the UHealth system and externally Contact Primary Care Physician offices and/or Health Plans to obtain authorization or referral for scheduled services according to authorization guidelines listed in UHealth Contract Summary. Submits all necessary documentation required to process authorization request 2 Obtains authorization for both facility and provider for POS 22 and POS 19 clinics and provider only for POS 11 clinic locations\ Enters and attaches authorization information in referral section of UChart Approves referral and financially clear visits Communicates with patients and/or departments regarding authorization denial and/or re-direction of patients by health plan or PCP office Contact the Departments and/or patient when additional information is required of them or to alert regarding pending authorization status Participates in process improvement initiatives 15% Customer Service Provides customer service and assists patients and other UHealth staff with insurance related questions according to departmental standards Ensures that patients are aware of issues regarding their financial clearance and educated on the referral/authorization process Collaborates with Department and Patient Access teams to ensure that timely and concise communication occurs. Ensures service recoveries and escalations are implemented with the guidance of their supervisors and according to departmental standards and guidelines Performs other duties as assigned This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Insurance Verification Representative High School Diploma or equivalent Minimum 1 year of relevant work experience Computer literate (EPIC scheduling and registration application experience a plus). Strong written and oral communication skills. Able to work in a team environment. Graceful under pressure and stressful situations Sr. Insurance Verification Representative High School Diploma or equivalent (3) years of direct experience in Insurance Verification and Registration. Computer literate (EPIC scheduling and registration application experience a plus). Minimum Qualifications (Essential Requirements) Strong written and oral communication skills. Able to work in a team environment. Graceful under pressure and sensitive situations High School Diploma or equivalent and (3) years' direct experience Insurance Verification and Registration. Computer literate (EPIC scheduling and registration application experience a plus). Strong written and oral communication skills. Able to work in a team environment. Graceful under pressure and sensitive situations Demonstrated knowledge of insurances, including authorization/referrals guidelines and requirements Demonstrated ability to communicate effectively in written and verbal form. Bi-lingual knowledge a plus Demonstrated ability to communicate effectively with physicians, customers, teammates and other staff Ability to interact and assist patients of all ages, cultural background and with special needs, with a passion for providing excellent service and care Ability to work under a high level of stress with time constraints while maintaining composure and sensitivity to each patient's specific needs Maintain a high level of diplomacy when dealing with stressful situations · Is innovative, proactive and resourceful in problem solving Any appropriate combination of relevant education, experience and/or certifications may be considered. #LI-NN1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff

The Patient Care Representative serves as the primary point of contact for patients within the Outpatient Rehabilitation Clinic, supporting efficient and patient-centered clinical operations. This position is responsible for appointment scheduling, patient registration, electronic medical record maintenance, billing and collections support, and front-desk financial transactions while ensuring compliance with HIPAA and institutional policies. Working closely with clinical providers, students, and the Office Coordinator, the Patient Care Representative contributes to smooth patient flow, accurate documentation, and high-quality service delivery in a fast-paced healthcare environment serving a diverse patient population. Knowledge, Skills, and Abilities Knowledge of electronic health and electronic practice management. Knowledge of Medicare, Medicaid, and commercial insurance. Ability to use electronic records and practice management systems. Ability to process office supply orders. Ability to be flexible in adjusting and implementing changes in protocol, procedures, and workflow. Ability to use business English in written and verbal communication. Ability to perform data entry accurately. Ability to function as a team player in a patient-centered health care setting. Ability to learn and effectively utilize electronic health records and practice management software. Ability to work in a fast-paced environment with frequent interruptions. Ability to use proper telephone etiquette. Ability to follow proper policies, procedures, and instructions in accomplishing tasks. Ability to work with a diverse population, along with the ability to treat all patients and co-workers with dignity and respect. Required Qualifications High school diploma or GED Two years of medical office experience or at least one year of post-high school course-level work with one year of medical office experience Compensation & Benefits Job Family - Medical Clinical Associate 1 MR - 3 For information on benefits, please visit *************************************** Application Instructions Non exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. Employment is contingent on a satisfactory background check. Documents needed to apply: Cover Letter, Resume, and three (3) references available upon request University Overview East Tennessee State University (ETSU) is an institution with over 14,000 diverse students and highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For , recent strategic initiatives prioritize the institution's focus on community engagement. ETSU is an Equal Opportunity Employer Disclaimer Statement: Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. The Patient Access Representative working in our UTHealth Houston Ob/Gyn department responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments. This position will be fully remote following in-person training. (Must be a Texas Resident) Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: * 100% paid medical premiums for our full-time employees * Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) * The longer you stay, the more vacation you'll accrue! * Longevity Pay (Monthly payments after two years of service) * Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... * Free financial and legal counseling * Free mental health counseling services * Gym membership discounts and access to wellness programs * Other employee discounts including entertainment, car rentals, cell phones, etc. * Resources for child and elder care * Plus many more! Position Key Accountabilities: 1. Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy. 2. May schedule patient appointments and enter required information in the computer system in an accurate and timely manner. 3. Explains all required forms to the patient or guarantor and obtains the necessary signatures. 4. Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures. 5. Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement. 6. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes. 7. Posts payments in the computer system and generates the appropriate patient receipts. 8. Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation. 9. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. 10. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. 11. Performs other duties as assigned. Certification/Skills: Ability to multi-task. Proficient typing/keyboarding skills. Minimum Education: High School Diploma or equivalent Minimum Experience: One (1) year of experience in a hospital or medical business office setting. Physical Requirements: Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4. Veteran Information: Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1 For a complete list please visit *************************** Residency Requirement: Employees must permanently reside and work in the State of Texas.

Position Title: Business Development and Customer Service Representative Report to: Franchise Business Owner Status: Part-time or Full-time, REMOTELocation: REMOTE for British Swim School of Gwinnett-Hall (MUST LIVE IN LOCAL BUFORD, GA MARKET OR NEARBY AREA) As a business Development and Customer Service Representative with British Swim School of Gwinnett-Hall, you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, setting up water safety presentations, and answering customers' questions while making their experience personable and memorable. Knowledge, Skills, and Abilities: Enthusiastic personality Strong sales and customer service skills Ability to maintain a positive attitude when speaking to customers Ability to adhere to a schedule, and follow policies and procedures of British Swim School Competent with phone systems and appropriate computer programs Able to multi-task Ability to fluently speak English. Additional languages are a plus Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center SkyPrep online training. Roles and Responsibilities Answer calls, manage online chat, and respond to emails Make outbound calls as needed on leads like daycare centers, preschools, mother's groups, etc in conjunction with marketing initiatives Manage and resolve customer issues and complaints Provide customers with product and service information Accurately enter new customer information into system Update existing customer information Process payments, class changes, move-ups, orders, forms, and applications Identify and escalate priority issues Make follow-up and outbound calls as needed to follow up on leads Enters roll (attendance) sheets into JR Document all call information according to standard operating procedures Complete call logs Produce call reports Attend in person staff meetings as required Stay informed with current and upcoming events and promotions in the local marketplace Qualifications: Customer service and sales experience High School education or equivalent Pay: Commensurate with experience. Hourly with incentive opportunities. Flexible work from home options available. Compensation: $10.00 - $15.00 per hour Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: 18.25 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: 18.25 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more Full Time / 40hrs Description JOB DESCRIPTION: The first person that a patient will see; ambassador of front line service for patients. Requires reliable transportation to commute to the various Emory Healthcare locations to provide front desk coverage. This individual will successfully cover front desk needs at a variety of Emory Physician Group Practice locations as a floater. Expected to travel to multiple locations (Clifton Rd, Executive Park, Midtown, Emory Saint Joseph's, etc.) to provide front desk coverage. Must be available to work an 8 hour shift M-F 7:00am-6:00pm. Greets and welcomes all customers utilizing EHC customer service model. Assist with patient flow and coordinate a positive patient experience throughout the check in process. MINIMUM QUALIFICATIONS: High school diploma/GED and three (3) years of experience in Healthcare or customer service industry OR a Bachelor's degree required plus six (6) months of experience as a PSC I. Candidates without 6 months PSC I experience will require a high school diploma/GED and 4 years of healthcare or customer service industry experience or a bachelor's degree and 1 year of relevant experience. PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.

The Patient Care Coordinator (PCC) coordinates the daily desk operations in the dental clinic and provides excellent customer service to both the patients and students of Touro College of Dental Medicine's clinic in Albuquerque, New Mexico. The incumbent provides a positive student and patient experience, collects money, updates patient demographics, schedules, student/patient appointments, and closes out appointments. The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives to make each phase of the patient treatment a positive experience from the initial patient phone call on through the completion of the dental treatment care. The PCC acts as the primary point of contact for patients within the Clinic Group Practices. Responsibilities Perform check-in, update demographics, collect and upload patient dental insurance information, and verify dental eligibility when needed Updating the student appointment book with cancellations and no-shows as needed Monitor student attendance and student patient roster Perform check-out duties: Process patient walk-out for services provided and notify patient of required payment due Documentation in the Electronic Health Record any communication with the patient Perform End of Day closing duties and run End of the Day reports Evaluate patient accounts: Collect payments, prepare adjustments, & allocate funds Work collaboratively with the Clinical Practice Leader (CPL) to support the Group Practice team with their patient care management Meet at least weekly with CPL to review student compliance Check emails voicemails and respond to them in a timely fashion Promote hospitality and respect for all patients, students, and faculty Collect and send additional information requested by insurance companies Run reports assigned to control patients Accounts Receivable balances; (unapproved charges, pre-payments, & open balances) Communicate with the lab coordinator to clarify any financial hold Monitor student attendance Monitor student entering and obtaining faculty approval of daily codes and notes Communicate with patients to minimize or resolve patient issues within the school before escalation Report escalated patient issues to the Director of Clinical Operations Schedule Uber transportation for patient when required Safeguard patient privacy and confidentiality Answer the phones expeditiously and communicate effectively with callers including patients, faculty, students, coworkers, call center, etc Participate in periodic huddles with the clinic team Perform other duties assigned in support of clinic operations and patient care services as may be requested by Leadership Qualifications Education/Experience High school diploma or equivalent (GED) required. Experience in a dental office strongly preferred. Knowledge/Skills/Abilities General administrative duties required Proficiency in Microsoft Office Suite including Word, PowerPoint, & Outlook required Strong attention to details required Effectively manage and organize daily tasks, independently and with a team, while balancing multiple projects and meeting deadlines required Accuracy and productivity in completing tasks required Customer service and team orientated required Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required Demonstrated proficiency in communication (written and verbal) required Accurate data entry skills experience with AxiUm, computer program entry is desirable. Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records. Must be available for work during the hours assigned for student instruction and practice development. Fluent in English; Spanish speaking a plus. Working Conditions Able to lift up to 5 lbs. Patient care/facing role

Join the Nation's Most Experienced Youth Art Show Team! Artome has proudly partnered with thousands of schools over the past decade to transform student artwork into professionally framed keepsakes. We work with Pre\-Schools, Private Schools, Elementary, Middle, and High Schools to showcase student creativity in a gallery setting-and we LOVE what we do! We're looking for enthusiastic team members to help deliver unforgettable art show experiences at local schools. Schedule Must be available Tuesdays and Thursdays (core days)+ more available Show hours vary between 11 AM - 11 PM depending on school Additional show days available for those wanting more hours Seasonal position What You'll Do Set up and break down professional art show displays Assist customers and provide excellent service during shows Drive company van to school locations Lift and transport framed artwork and equipment Requirements Must be 18+ with valid driver's license Able to drive a van or box truck Able to lift 35 lbs continuously Strong customer service skills Punctual, organized, and detail\-oriented Ability to work independently Compensation & Benefits Starting at $13+\/hour Paid training Growth potential to lead your own shows (up to $16\/hour) Positive, fun team environment Our Interview Process We hold group interviews followed by one\-on\-one sessions that include a facility tour and in\-depth overview of the company and role. Location: Marietta, GA "}}],"is Mobile":false,"iframe":"true","job Type":"Part time","apply Name":"JOIN OUR TEAM","zsoid":"39847562","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"311"},{"field Label":"Department Name","uitype":4,"value":"GA Art Show Management"},{"field Label":"Industry","uitype":2,"value":"Manufacturing"},{"field Label":"Number of Positions","uitype":32,"value":"40"},{"field Label":"Salary","uitype":1,"value":"13"},{"field Label":"Job Opening Status","uitype":2,"value":"In\-progress"},{"field Label":"Location","uitype":1,"value":"2197 Canton Rd Marietta GA 30066"},{"field Label":"Work Experience","uitype":2,"value":"0\-1year"},{"field Label":"City","uitype":1,"value":"Marietta"},{"field Label":"State\/Province","uitype":1,"value":"Georgia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"30066"}],"header Name":"Art Show Customer Service Representative Local","widget Id":"2**********0102217","is JobBoard":"false","user Id":"2**********0051003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"2**********7382099","FontSize":"12","google IndexUrl":"https:\/\/artome.zohorecruit.com\/recruit\/ViewJob.na?digest=.******************************************\-&embedsource=Google","location":"Marietta","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"4kdzbd718bc761b3443b0a5fb805b581dfdbb"}

Job Description Join the Nation's Most Experienced Youth Art Show Team! Artome has proudly partnered with thousands of schools over the past decade to transform student artwork into professionally framed keepsakes. We work with Pre-Schools, Private Schools, Elementary, Middle, and High Schools to showcase student creativity in a gallery setting-and we LOVE what we do! We're looking for enthusiastic team members to help deliver unforgettable art show experiences at local schools. Schedule Must be available Tuesdays and Thursdays (core days)+ more available Show hours vary between 11 AM - 11 PM depending on school Additional show days available for those wanting more hours Seasonal position What You'll Do Set up and break down professional art show displays Assist customers and provide excellent service during shows Drive company van to school locations Lift and transport framed artwork and equipment Requirements Must be 18+ with valid driver's license Able to drive a van or box truck Able to lift 35 lbs continuously Strong customer service skills Punctual, organized, and detail-oriented Ability to work independently Compensation & Benefits Starting at $13+/hour Paid training Growth potential to lead your own shows (up to $16/hour) Positive, fun team environment Our Interview Process We hold group interviews followed by one-on-one sessions that include a facility tour and in-depth overview of the company and role. Location: Marietta, GA

Love to Travel? Love Working with Schools? This One's for You. Artome is the nation's most experienced Youth Art Show provider, and for over a decade we've helped thousands of schools showcase student artwork in professional gallery settings. Now we're looking for road\-ready team members to bring the art show experience to schools across the country. Schedule Week\-on \/ week\-off travel schedule Multi\-state routes Seasonal position What You'll Do Travel to schools to set up and run professional art shows Provide outstanding customer service to families and staff Drive a van or box truck to transport equipment and displays Lift and move framed artwork and show materials Requirements Must be 18+ with valid driver's license Able to drive a van or U\-Haul\-type truck Able to lift 35 lbs continuously Excellent customer service and communication skills Punctual, organized, self\-motivated Comfortable with extended travel Compensation & Benefits Competitive hourly pay starting at $13+ All travel expenses covered (lodging, meals, fuel) Paid training Growth potential with increased responsibility Positive, supportive team culture Our Interview Process We hold group interviews followed by one\-on\-one sessions that include a facility tour and in\-depth overview of the company and role. Location: Based out of Marietta, GA "}}],"is Mobile":false,"iframe":"true","job Type":"Part time","apply Name":"JOIN OUR TEAM","zsoid":"39847562","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"312"},{"field Label":"Department Name","uitype":4,"value":"GA Art Show Management"},{"field Label":"Industry","uitype":2,"value":"Manufacturing"},{"field Label":"Number of Positions","uitype":32,"value":"40"},{"field Label":"Salary","uitype":1,"value":"13"},{"field Label":"Job Opening Status","uitype":2,"value":"In\-progress"},{"field Label":"Location","uitype":1,"value":"2197 Canton Rd Marietta GA 30066"},{"field Label":"Work Experience","uitype":2,"value":"0\-1year"},{"field Label":"City","uitype":1,"value":"Marietta"},{"field Label":"State\/Province","uitype":1,"value":"Georgia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"30066"}],"header Name":"Art Show Customer Service Representative Travel Available","widget Id":"2**********0102217","is JobBoard":"false","user Id":"2**********0051003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"2**********7382130","FontSize":"12","google IndexUrl":"https:\/\/artome.zohorecruit.com\/recruit\/ViewJob.na?digest=.jEWqpVKS28M.6vMEN8cm@oXkzHXxycyRYMlbbiBAak\-&embedsource=Google","location":"Marietta","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"4kdzbd718bc761b3443b0a5fb805b581dfdbb"}

This position is responsible for providing support to the registration program of the university and serves as the office receptionist. This position reports directly to the Assistant Registrar and/or the University Registrar. This position is represented by a labor union and is subject to the terms and conditions of the Collective Bargaining Agreement upon completion of probationary period. Duties And Responsibilities · Provides registration support to all students to include online and remote learners; · Responsible for creating and updating department documents; · Provides informative support to the campus community and NMHU centers; · Actively participates in New Student Orientation; · Actively participates in an alternative work schedule to include noon hour registration; · Responsible for all incoming calls, emails, faxes, etc.; · Provides necessary administrative support to the Department; · Maintains accurate student records; · Actively participates in commencement related activities; · Maintains regular attendance; · Actively participates in Department cross-training; · Maintains emotional control under stress; · Performs other job-related duties as assigned. Physical Demands Repetitive hand motion and prolonged use of computer; Sitting for extended periods of time; No or very limited physical effort required. Preferred Qualifications · PREFERRED EXPERIENCE : Higher Education experience.