Patient Service Representative jobs at UTRGV - The University of Texas Rio Grande Valley - 60 jobs

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Requisition ID 43536BR Travel Required None Pay Grade Maximum $19.50 Major/Essential Functions Access 'Call' Center Agent Position Description * Manage large amounts of inbound and outbound calls in a timely manner. * Agents manage incoming calls, emails, or chats by greeting customers in a friendly and professional manner. * Direct calls to appropriate departments (as needed) using advanced call routing systems. * Guide the caller through appointment scheduling and resolve appointment questions. * Identify patient needs, clarify information, research every issue and provide solutions. De-escalate complaints and update account information. * Deliver accurate details about services offered, clinic hours, appointments, and policies. * Log interactions, updating patient records in the Electronic Medical Record, and completing call reports. * Contact patients for appointment confirmation or appointment cancellations needing to be rescheduled. * Respond efficiently and accurately to callers, explain possible solutions, and ensure that patients feel supported and valued. * Engage in active listening with callers, confirming or clarifying information and diffusing angry patients, as needed. * Build lasting relationships with patients, supervisors and other call center team members based on trust and reliability. * Utilize software, databases, scripts, and tools appropriately. * Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service. * Take part in training and other learning opportunities to expand knowledge of the organization, clinics and position. * Adhere to all company policies and procedures. Grant Funded? No Pay Grade Minimum $15.00 Pay Basis Hourly Schedule Details M- Fri 8am -5pm Work Location Lubbock Preferred Qualifications Spanish speaking preferred. Department Pedi Administration Lbk Genl Required Attachments Resume / CV Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Occasional Duties Other duties as assigned by supervisor. Shift Day EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. Does this position work in a research laboratory? No Navy Enlisted Classification Code YN, HM Air Force Specialty Code 3A1X1, 4A0X1 Marine Military Occupational Specialty Code 0111 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Requisition ID 43546BR Travel Required None Pay Grade Maximum $19.50 Major/Essential Functions * Be a part of a referral management team within the department of pediatrics. * Coordinate completion of referrals from receiving order to scheduling the first appointment, then confirming the appointment was completed. * Document and update status within the referral management tool. * Answer the department of pediatrics referral line calls. * Remain professional when communicating with patients and all team members. * Communicate with patients and their guardians regarding the status of insurance before. authorizations. Keeping patients informed that if prior approval is not completed, they will be charged the self-pay rate at the visit. * Run eligibility on all patients scheduled by the referral team, and others as assigned. * Run patient estimates on all self-pay patients scheduled by the referral team, and others as assigned. * Send first appointment letters with instructions regarding appointment and no-show policy. * Communicate the status of PA with PCP to expedite completion. Grant Funded? No Pay Grade Minimum $15.00 Pay Basis Hourly Schedule Details M-F 8am-5pm Work Location Lubbock Preferred Qualifications * At least 1 year in previous manage care / referral coordinator roles Department Pedi Administration Lbk Genl Required Attachments Resume / CV Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Occasional Duties As assigned by supervisor. Shift Day EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. Does this position work in a research laboratory? No Navy Enlisted Classification Code YN, HM Air Force Specialty Code 3A1X1, 4A0X1 Marine Military Occupational Specialty Code 0111 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Requisition ID 43545BR Travel Required Up to 25% Pay Grade Maximum 20.00 Major/Essential Functions * Greets patients professionally and courteously at the beginning and end of the visit. * Requests insurance information and updates as necessary. * Scans insurance and patient picture identification into the EMR. * Correct patient's demographic information as necessary. * Call patient to verify rescheduled appointments. * Request any additional payments and schedule the next follow-up appointment and or testing. Grant Funded? No Pay Grade Minimum 15 Pay Basis Hourly Schedule Details Monday-Friday 8:00 am- 5:00pm Work Location Lubbock Preferred Qualifications * 2-3 years in working in a clinical setting. * Experience using and knowledge of medical terms. Department SOM Admin PSS Lbk Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Shift Evening EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. Does this position work in a research laboratory? No Navy Enlisted Classification Code YN, HM Air Force Specialty Code 3A1X1, 4A0X1 Marine Military Occupational Specialty Code 0111 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Requisition ID 43578BR Travel Required None Pay Grade Maximum $19.50 Major/Essential Functions The Texas Tech Physicians Family Medicine Clinic is committed to providing high quality medical care for individuals of all ages. We are dedicated to providing an excellent training environment for Family Medicine Physicians of today and the future. Our clinic is a fast-paced, team-oriented environment where the patient always comes first. The Patient Services Specialists are responsible for handling patient phone calls; collecting insurance information and verifying eligibility; and scheduling and arriving patients for appointments. The Patient Services Specialist will provide compassionate and enthusiastic service to our patients. Grant Funded? No Pay Grade Minimum $15.00 Pay Basis Hourly Schedule Details Monday-Thursday 8-5pm; Friday 8-2pm Work Location Lubbock Preferred Qualifications * Spanish Speaking * Electronic Health Record Experience * Cash Handling Experience * Academic Clinic Setting Experience * Call Center Experience Department Family Med Dpt Lbk Genl Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Shift Day EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. Does this position work in a research laboratory? No Navy Enlisted Classification Code YN, HM Air Force Specialty Code 3A1X1, 4A0X1 Marine Military Occupational Specialty Code 0111 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities. Requisition ID 43516BR Travel Required None Pay Grade Maximum 19.50 Major/Essential Functions * Coordinating healthcare services to control costs, improve quality, and ensure efficient delivery. * Obtaining authorization, Utilization management, compliance and patient/member support. * Key duties include reviewing service requests, managing provider relationships, implementing quality improvement initiatives, and staying updated on regulations to balance financial health with patient care. * Screening pre-certification requests, reviewing service utilization, assisting members with benefits, and facilitating communication. * Handles day-to-day tasks like screening requests, clarifying benefits. Grant Funded? No Pay Grade Minimum 15 Pay Basis Hourly Work Location Lubbock Preferred Qualifications * Minimum 3-5 years in patient services, healthcare administration, or clinic operations, with proven ability to manage complex patient cases and coordinate across multidisciplinary teams. * Skilled in data entry and electronic medical record (EMR/EHR) systems such as Cerner and Epic. * Experience in verifying insurance. * Proficient in Microsoft Office Knowledge of medical terminology. * Experience with the pre-certification process for insurance carriers. Department Otolaryngology Lbk Required Attachments Resume / CV Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Occasional Duties * Helping in other departments if needed. Shift Day EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement. Does this position work in a research laboratory? No Navy Enlisted Classification Code YN, HM Air Force Specialty Code 3A1X1, 4A0X1 Marine Military Occupational Specialty Code 0111 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities. Requisition ID 43518BR Travel Required Up to 25% Pay Grade Maximum 19.50 Major/Essential Functions * Coordinating healthcare services to control costs, improve quality, and ensure efficient delivery. * Obtaining authorization, Utilization management, compliance and patient/member support. * Key duties include reviewing service requests, managing provider relationships, implementing quality improvement initiatives, and staying updated on regulations to balance financial health with patient care. * Screening pre-certification requests, reviewing service utilization, assisting members with benefits, and facilitating communication. * Handles day-to-day tasks like screening requests, clarifying benefits. Grant Funded? No Pay Grade Minimum 15 Pay Basis Hourly Work Location Lubbock Preferred Qualifications * Minimum 3-5 years in patient services, healthcare administration, or clinic operations, with proven ability to manage complex patient cases and coordinate across multidisciplinary teams. * Skilled in data entry and electronic medical record (EMR/EHR) systems such as Cerner and Epic. * Experience in verifying insurance. * Proficient in Microsoft Office Knowledge of medical terminology. * Experience with the pre-certification process for insurance carriers. Department SOM Admin PSS Lbk Required Attachments Resume / CV Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Occasional Duties * Help in other departments if needed. Shift Day EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement. Does this position work in a research laboratory? No Navy Enlisted Classification Code YN, HM Air Force Specialty Code 3A1X1, 4A0X1 Marine Military Occupational Specialty Code 0111 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities. Requisition ID 43507BR Travel Required None Pay Grade Maximum 33.75 Major/Essential Functions * Coordinating healthcare services to control costs, improve quality, and ensure efficient delivery. * Obtaining authorization, Utilization management, compliance and patient/member support. * Key duties include reviewing service requests, managing provider relationships, implementing quality improvement initiatives, and staying updated on regulations to balance financial health with patient care. * Screening pre-certification requests, reviewing service utilization, assisting members with benefits, and facilitating communication. * Handles day-to-day tasks like screening requests, clarifying benefits. Grant Funded? No Pay Grade Minimum 15 Pay Basis Hourly Work Location Lubbock Preferred Qualifications * Minimum 3-5 years in patient services, healthcare administration, or clinic operations, with proven ability to manage complex patient cases and coordinate across multidisciplinary teams. * Typing ability with efficiency and high accuracy. * Skilled in data entry and electronic medical record (EMR/EHR) systems such as Cerner and Epic. * Experience in verifying insurance. * Proficient in Microsoft Office Knowledge of medical terminology. * Experience with the pre-certification process for insurance carriers. * Must be professional and punctual. Department SOM Admin PSS Lbk Required Attachments Resume / CV Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Shift Day EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement. Does this position work in a research laboratory? No Navy Enlisted Classification Code YN, HM Air Force Specialty Code 3A1X1, 4A0X1 Marine Military Occupational Specialty Code 0111 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

This position is responsible for ensuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash. Requisition ID 43496BR Travel Required None Pay Grade Maximum 18 Major/Essential Functions * Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately. * Schedules patient appointments appropriately by following scheduling guidelines. * Handles patient messages delegated from the nurse, providers, and supervisor. * Greet all patients as they arrive at the clinic and certify that all patient information is updated and correct. * Follows appropriate procedures for checking patients in and out of the clinic. * Handles payment transactions and completes necessary batch closing and deposit documentation every day. * Maintains a clean waiting room and ensures all patients are informed about clinic delays. Grant Funded? No Pay Grade Minimum 15 Pay Basis Hourly Work Location Lubbock Preferred Qualifications * Experience in a clinical setting. * Experience working in a high-patient-volume clinic. * Experience using EPIC, Microsoft or CERNER. Department Ortho Surgery Dept Lbk Genl Required Attachments Resume / CV Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Occasional Duties Assists the managed care team with referrals, insurance verification and authorization. Shift Day EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement. Does this position work in a research laboratory? No Navy Enlisted Classification Code YN, HM Air Force Specialty Code 3A1X1, 4A0X1 Marine Military Occupational Specialty Code 0111 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities. Requisition ID 43479BR Travel Required Up to 25% Pay Grade Maximum 16.50 Major/Essential Functions * Managing large amounts of inbound and outbound calls in a timely manner. * Agents manage incoming calls, emails, or chats by greeting customers in a friendly and professional manner. * Direct calls to appropriate departments (as needed) using advanced call routing systems. * Guide caller through appointment scheduling and resolve appointment questions. * Discuss outstanding balances and guide through payment plan. Transfer to Business Office if unable to create payment plan due to patient financial hardship. * Identifying patient needs, clarify information, research every issue and provide solutions. D-escalating complaints, and updating account information. Grant Funded? No Pay Grade Minimum 15.00 Pay Basis Hourly Schedule Details Monday - Friday from 8:00am to 5:00pm Work Location Lubbock Preferred Qualifications * 2 to 3 years in working in a clinical setting. * Experience using and knowledge of medical terms. Department SOM Admin PSS Lbk Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Shift Evening EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement. Does this position work in a research laboratory? No Navy Enlisted Classification Code YN, HM Air Force Specialty Code 3A1X1, 4A0X1 Marine Military Occupational Specialty Code 0111 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Requisition ID 43354BR Travel Required None Pay Grade Maximum 19.50 Major/Essential Functions * Receive all incoming calls and faxes for the clinic and take information from incoming calls or faxes to handle or distribute them accordingly. * Responsible for scheduling or rescheduling all patient appointments for the clinic. Working on the appointment reminder and wait list to ensure patients' appointments are scheduled as prescribed. * Receive patients, verify and update their demographics and insurance information. Obtain current consents. Assist patients with forms. Scan appropriate forms and information in EMR(electronic medical records). * Check patients out of the clinic, including copays and scheduling follow-up appointments. * Prepare and organize daily deposits in accordance with the clinic's designated policies and procedures. * Document collected funds correctly according to policy and procedure. Responsible for cash bags. * Correspond with patients who have missed appointments. * Obtain referrals for all plans that require a referral. Ensuring the patient's medical record number, provider and date of service are documented on the referral form. * Contact patients regarding changed or rescheduled appointments and make the necessary updates in IDX. * Obtain/update patient photo in the EHR(electronic health records) system. * Obtain insurance authorizations and eligibility for essential personnel designation. Grant Funded? No Pay Grade Minimum 15.00 Pay Basis Hourly Work Location Lubbock Preferred Qualifications * 1-3 years in patient services, healthcare administration, or clinic operations, with proven ability to manage complex patient cases and coordinate across multidisciplinary teams. * Skilled in data entry and electronic medical record (EMR/EHR) systems such as Cerner and Epic. Department Otolaryngology Lbk Required Attachments Resume / CV Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Shift Day EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. Does this position work in a research laboratory? No Navy Enlisted Classification Code YN, HM Air Force Specialty Code 3A1X1, 4A0X1 Marine Military Occupational Specialty Code 0111 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Requisition ID 43565BR Travel Required None Pay Grade Maximum 15.75 Major/Essential Functions Must have excellent customer service skills, be friendly and have a high interest in caring for people. * Patient Arrival * Verify Insurance * Computer skills necessary to the job: typing, enter patient information in electronic medical records * Answer phones * Schedule provider appointments * Work independently and as a team member Grant Funded? No Pay Grade Minimum 15 Pay Basis Hourly Work Location Amarillo Preferred Qualifications * Prior experience working in a medical practice. * Ability to type approximately 40 WPM. * Experience working in various computer programs: Microsoft Office, Excel, Electronic Medical Records, Insurance programs, * Ability to work on a computer for long periods of time. * Experience with phone, fax. Ability to take information and type simultaneously. * Ability to multitask. Able to communicate using clear, concise messages. Self-motivated. Spanish-speaking is preferred but not required. Department Pediatrics Ama Genl Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Shift Day EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. Does this position work in a research laboratory? No Navy Enlisted Classification Code YN, HM Air Force Specialty Code 3A1X1, 4A0X1 Marine Military Occupational Specialty Code 0111 Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Contribute to the TTUHSC El Paso patient experience by performing a variety of customer service duties in an outpatient clinical setting. No direct patient care required. Requisition ID 43287BR Travel Required Up to 25% Major/Essential Functions * Serve as the primary point of contact for incoming patients and families to an assigned Texas Tech Physicians of El Paso ambulatory clinic. * Greet all internal and external guests and visitors in a timely, courteous and professional manner. * Assist patients and families with all aspects of the check-in/check-out process. * Interview patients and/or families for the purposes of obtaining demographic, financial and insurance information. * Update changes accordingly to ensure accurate patient records. * Ensure the financial integrity of patient services through insurance verification and collection of copays/deductibles. * Process billing information in a correct and timely manner. * Provide assistance to patients concerning (including but not limited to): the completion of required forms; understanding insurance coverage; and explaining available payment options. * Schedule new and follow-up appointments on behalf of the patient. * May occasionally register walk-in patients for Primary Care facilities. * Help coordinate patient flow as directed. * Provide appropriate notification of issues that may result in service delays or denials. * Handle add-ons, reschedules, and cancellations appropriately and as per department protocol. * Perform administrative tasks as needed/assigned (including but not limited to): answer phones, receive/deliver messages, triage calls, and scan documents. * Maintain the reception and waiting areas for assigned ambulatory clinic. * Ensure the confidentiality of all patients, applications, records, and information received. * May be required to provide cross-coverage for various Texas Tech Physicians of El Paso clinics across locations (Alberta, Transmountain, NE Clinic, Kenworthy, etc.) to ensure operational and staffing needs are met. * Remains current with all licensure, certifications and mandatory compliances and trainings required of this position. * Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.). * Personally demonstrate, display and act in accordance with TTUHSC EP's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). * Serve as a Value's ambassador while actively promoting and encouraging staff across the institution. * Perform all other duties as assigned. Grant Funded? No Minimum Hire Rate Compensation is commensurate upon the qualifications of the individual selected Pay Basis Hourly Work Location El Paso Preferred Qualifications * Customer service in a healthcare setting. * Previous experience interacting with patients. * Knowledge of basic medical terminology. * Experience with Electronic Medical Records (EMR) Systems. * Bilingual in Spanish. Campus HSC - El Paso Department Clinical Operations BCC Required Attachments Resume / CV Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website. Job Group Information and Records Clerks Shift Day EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications * A High School diploma or GED. * Excellent communication (written and verbal) and interpersonal skills. Does this position work in a research laboratory? No Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

This position is currently a work from home position, in a high-volume Inbound call center. Candidates will be required to identify and handle a variety of routine to complex patient inquiries or request while providing a high level of service. The Onboarding/Training program will occur both remotely and in the office over a period of 6-8 weeks. Access Specialist may be required to work in office at least twice a year or as needed. Bilingual is preferred, but not required Excellent Verbal and written communication skills Listening skills Problem analysis and problem solving Strong Customer service orientation Organizational skills Attention to detail Adaptability Teamwork Proficient typing and keyboarding skills with basic knowledge of Microsoft Office Suite Experience: One (1) year of customer service experience and one (1) year of experience in a healthcare and/or clinical setting environment Responsible for handling a high volume of patient and clinical business calls averaging 60-65 calls per day. Provide an exceptional and positive patient experience to every caller, striving for patient loyalty and confidence in accordance with UT Health Patient Experience program. Complete registration of new patients which includes obtaining complete and accurate patient demographics, including entering and verification of subscriber insurance information. Schedule appointments for new and existing patients following clinic scheduling guidelines and protocols. Assists patients with any questions, concerns, medication refill request or sending messages to appropriate provider or clinical staff. Assigned to service calls for a primary and at least 1 additional clinic. Perform after hour duties and responsibilities to assist patients with urgent medical or health concerns. Completes outbound calls, adhering to processes and procedures of those assignments. Meet or exceed UT Health metrics for contact center performance standards, with a focus on quality, accuracy, and timeliness of every call. Maintain call quality assessment scores of 95% - 100% consistently. Demonstrate professional demeanor in appearance and behavior in all work-related interactions, whether in person or virtual. Participate in ongoing technical, customer service, and other training to continually improve skills. Contributes to training plan for call center agents and Access Call Center improvement initiatives. 1st level contact for escalated patient issues, exercising conflict resolution skills Adapts to ongoing operational or changes based on business needs. Responsible for complying with all clinical policies and procedures and HIPAA compliance. Meets or exceeds time and attendance expectations as defined in UT Health Attendance Policies. Performs other duties as assigned.

is currently a work from home position, in a high-volume Inbound call center. Candidates will be required to identify and handle a variety of routine to complex patient inquiries or request while providing a high level of service. The Onboarding/Training program will occur both remotely and in the office over a period of 6-8 weeks. Access Specialist may be required to work in office at least twice a year or as needed.

This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners. Requisition ID 43248BR Travel Required None Pay Grade Maximum 19.00 Major/Essential Functions * Schedules patients for appointments through the electronic medical record (EMR) system when needed and enters sick call requests (SCR) into EMR. * Telehealth presenter. * Checks access to care through EMR. * Patient Throughput Management * Ensures protected health information (PHI) is scanned into EMR. * Assist when needed in processing patients through EMR. * Schedules and completes paperwork for offender Record Reviews. * Effectively participates in the overall goals of the Managed Care team. * Copies records for patient liaison, attorney general, and others who are authorized to receive and/or review PHI. * Support the goal of the unit by attending meetings. * Acts as courier to facilitate the EMR operation. * Performs all other health information tasks as necessary. About Managed Care: Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. You can learn more about TTUHSC Managed Care by visiting our website HERE. Grant Funded? No Pay Grade Minimum 17.00 Pay Basis Hourly Work Location Abilene Preferred Qualifications * One year of experience with medical terminology, preferably in a clinical setting * One year of experience using electronic health records * One year experience working in a high-security or regulated environment * Experience using Microsoft Office programs * Previous correctional experience Department Abilene Robertson Unit Job Type Full Time Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ******************************** Shift Day EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at **************************************************** Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: * Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members * Paid Time Off - Including holidays, vacation, sick leave and more * Retirement Plans * Wellness Programs * Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorization, and providing telephone triage. Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner. Ability to monitor important and complex projects concurrently. Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software. Ability to effectively communicate verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence. EDUCATION: HS Diploma or equivalent PREFERRED: Dental Experience Greets patients, verifies insurance coverage and eligibility, reviews new patient registration, obtains authorizations, assists in the collection of copays and enters new patient information. Maintains medical and insurance referral records and prepares patient charts. Ensures test results are filed. Handles and answers all phone calls and transfers calls to the appropriate departments as needed. Manages patient appointments according to the physician's schedules and/or protocols. Performs all other duties as assigned.

Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorization, and providing telephone triage.

The Accessibility Specialist provides assessment, eligibility determination and provision for academic accommodations, and other support services as needed for students with disabilities at the University of Texas at Arlington. All activities shall promote ensuring equal access for students and compliance with the Americans with Disabilities Act Amendments Act (2008) and Section 504 of the Rehabilitation Act in academic programs at the university. To maintain a case load of students with a variety of disabilities who are registered with the Student Access & Resource Center ( SAR Center) and to interact with others on campus as needed to facilitate equal access for students and provide resources for faculty and staff. Essential Duties And Responsibilities Analyze information from appointments, educational/medical records, psychological assessments, and diagnostic evaluations to understand student's abilities, needs and eligibility for disability services. Participate in SAR Center Documentation Review Committee to assess student's eligibility for services. Maintain case load of students registered with SAR Center; meet with students to facilitate equal access to classes and programs; discuss options and goals to develop educational accommodations; maintain contact with students during academic semester to resolve disability issues and evaluate accommodation adequacy; monitor and record student's progress in AIM system to ensure students' educational accommodations are met. Maintain an interactive process with instructors, staff and others to develop/implement students' accommodation plan, act as liaison between students, faculty and staff. Provide information and referral to university departments and external contacts requesting accommodation information and services. Participate in Student Access and Resource Center ( SAR ). Minimum Qualifications Bachelor's degree in a related field of vocational rehabilitation, counseling, psychology, social work, or special education. Three (3) years experience working in a disability related academic or clinical setting. Preferred Qualifications Master's degree in related field of vocational rehabilitation, counseling, psychology, social work, or special education. Three (3) years case management experience working with students with disabilities in a disability office on a higher education campus. Experience and/or knowledge working with individuals who are Deaf/Hard of Hearing. Work Schedule Monday - Friday; 8:00am - 5:00 pm Occasional evening and weekend. Attend and participate in conferences, meetings, training/workshops on and off campus.

Required Experience Flexible scheduling. Ability to accurately and convincingly maintain a specified character as trained. Ability to work flexible hours on a scheduled on-call basis. Ability to communicate effectively, both orally and in writing. Ability to recall case information, as cued by students in a role-play situation. Ability to maintain confidentiality of case and student information. Ability to understand and follow directions and incorporate trainer feedback. Ability to recall and accurately score student behaviors.