The Watergate Hotel jobs in Washington, DC - 38 jobs

Managing Director
The Watergate Hotel 1997 4.1
The Watergate Hotel 1997 job in Washington, DC
The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The ideal candidate is a decisive, visible, and hands-on leader who builds elite executive teams, drives accountability without bureaucracy, and thrives in high-profile, high-expectation environments. They combine strong on-property operational presence with rigorous analytical discipline, delivering clear, concise, and actionable reporting and forward-looking insights that enable informed ownership decision-making. Organizational Structure: Reports directly to Ownership Pay Range: $240,000 to $330,000 with bonus plan (commensurate with experience and strength) Position Summary The Managing Director or General Manager is the senior executive leader of the hotel, accountable for strategy in close partnership with Ownership, full P&L performance, operational excellence, culture, and long-term market positioning. The role carries responsibility for driving sustainable top-line growth, maximizing profitability, and strengthening the hotel's competitive position as a flagship luxury asset with a focus on long-term value creation. The leader maintains a highly visible, hands-on leadership style, providing direct support to teams where needed, ensuring service excellence, and fostering a culture of accountability and performance while balancing strategic leadership with day-to-day operational involvement. General Duties and Responsibilities Operations & Guest Experience * Ensure consistent delivery of Forbes-level luxury standards, with a focus on continuous improvement in service scores and guest satisfaction. * Conduct daily property walks to monitor condition, cleanliness, and operational discipline. * Oversee a complex, multi-outlet food and beverage operation, including fine dining restaurants, bar/lounge concepts, seasonal outlets, in-room dining and a large banquet and catering operation. * Champion innovation and excellence across all guest touchpoints. * Maintain a consistent on-property presence, including regular floor walks and direct engagement with guests and teams. * Drive measurable improvements in Forbes ratings, loyalty program performance, and online reputation metrics, supported by clear performance data. * Translate guest experience performance metrics into clear action plans and structured ownership reporting. Financial Performance & Revenue Growth * Drive top-line revenue growth, effective labor management, and disciplined expense control in a large luxury hotel environment * Partner closely with Sales, Marketing, and Revenue Management to strengthen market share, rate integrity, and long-term positioning. * Ensure disciplined financial analysis and transparent departmental reporting, enabling data-driven decision-making and clear visibility for Ownership. People & Culture * Recruit, develop, and retain a high-performing leadership team. * Coach and mentor department heads, holding leaders accountable for results, engagement, and service culture. * Ensure all associate matters are handled professionally and in alignment with HR policies and best practices. * Promote open communication, inclusion, and a positive work environment. * Hold leaders accountable through clear goals, performance tracking, and regular review cadence with timely corrective action where required. Market & Brand Leadership * Actively represent the hotel within the Washington, DC hospitality, business, and social community. * Maintain strong relationships with key stakeholders, clients, and partners. * Demonstrate a full understanding of the Washington, DC hotel market, competitive landscape, demand drivers, and seasonality. * Work in close alignment with Ownership on strategic brand and concept initiatives to ensure shared vision and consistency Experience and Requirements * Bachelor's degree in Business Administration, Hospitality Management, or related field. * A minimum of 15 years of experience in a senior management position within a luxury hotel environment of a Forbes- or AAA Four Diamond-rated hotel or equivalent. * Currently or previously serving as a General Manager or Managing Director in a luxury hotel environment. * Strong experience in independent luxury hotels preferred; experience with more than one independent asset strongly preferred. * Prior leadership experience in a Forbes-rated luxury hotel. * Experience in U.S. luxury city hotels such as New York, Washington, DC, Boston, Chicago, or Los Angeles (Washington, DC experience strongly preferred). * Experience leading a large-scale hotel with 300+ guest rooms * Demonstrated success managing hotels with multiple food & beverage outlets, including fine dining, bar/lounge concepts, seasonal venues, and in-room dining. * Strong, documented record of improving Forbes standards, loyalty engagement, and online reputation scores. * Proven ability to drive top-line revenue growth while effectively managing labor and operational costs. * Ability to drive innovative solutions that anticipate and exceed guest and client expectations. * Efficiency-forward mindset to enhance internal systems, productivity, and performance. * Willingness and flexibility to work a demanding, non-traditional executive schedule * Exceptional communication skills, both verbal and written. * Strong analytical and financial acumen with the ability to interpret complex performance data, manage budgets, and monitor the financial health of the hotel. * Ability to manage multiple priorities in a fast-paced, high-expectation luxury environment. * Availability to travel for ownership meetings, industry events, and business development as required.
$240k-330k yearly 1d ago

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Director of National Accounts
The Watergate Hotel 4.1
The Watergate Hotel job in Washington, DC
Job Description The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The person is responsible for the management of specific accounts within an assigned area. They will generate rooms business from existing and potential accounts, coordinating customer requirements with other departments to achieve maximum guest satisfaction and profitability for the hotel. Organizational Structure The Director of National Accounts will report to the Director of Sales and Marketing General Duties and Responsibilities Explore new sources of business by developing new contacts. Seek and contact new potential clients through: Direct inquires, Sales leads - local and overseas, Sales Blitz Be responsible for room night and revenue production from allocated accounts. Entertain potential corporate companies and clients to ensure future business to the hotel. Monitor own accounts' monthly production. Monitor competitors' performance where it relates to their particular market segment. Update all Delphi Sales account profiles and contact people after every call to maintain a proper profile of all accounts. Attend daily sales briefings and weekly sales meetings. Participate in familiarization visits and entertain as and when required. Conduct on-site inspections for the existing or prospective travel influencers, decision makers and end users. Be aware of current market trends and supply competitor activity information to the Director of Group Sales. Participate in sales trips and maintain an accurate log of activity and expenses on all sales trips. Prepare weekly sales call reports. Distribute seasonal gifts to major supporters. Promote seasonal packages and any promotion to major supporters. Participate in any projects as assigned by the department head. Perform any other reasonable related duties as required by the department head. Experience and Requirements: Minimum of 4+ years direct luxury hotel group sales management experience is required. Prior sales experience with key accounts within the US luxury hotel segment will be strongly favored. Computer proficiency is required; must possess experience with Microsoft Outlook, Excel, Power Point, Word, and Delphi. Must be familiar with booking software and travel industry software. Excellent communication skills with fluency in English (both verbal and written). Must possess exceptionally strong and demonstrated presentation skills. Superior negotiation skills are required; must be able to persuade and influence key decision makers in the marketplace. Must be able to work a flexible schedule that will accommodate the achievement of all business goals and directives.
$123k-152k yearly est. 2d ago
Room Attendant
Viceroy Hotel Group 4.3
Washington, DC job
Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities * Thoroughly clean guestrooms according to standards. * Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. * Remove all trash and dirty linen from guestrooms and hallways. * Keep all hallways, public areas and closets clean, neat and vacuumed * Restock housekeeping cleaning cart for next day's use. * Replenish chemical bottles. * Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. * Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. * Handle items for "Lost and Found" according to the standards. * Ensure overall guest satisfaction. Qualifications * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks * Ability to stand during entire shift. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Able to accommodate a flexible schedule that may include weekends and/or holidays.
$26k-32k yearly est. Auto-Apply 50d ago
Area Reservations Coordinator
Viceroy Hotel Group 4.3
Washington, DC job
Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Reservation Coordinator is responsible for managing and maintaining accurate hotel reservations to ensure a smooth guest experience from booking to arrival. This position plays a vital role in supporting the Front Desk, Revenue, and Operations teams through accuracy, communication, and a strong understanding of hotel systems and policies. This position is responsible for performing administrative duties for the Complex Director of Revenue Management and Area Revenue Manager. Responsibilities General Responsibilities Include, but are not limited to: * Process and handle all reservations including individual, airline, VIP, and employee bookings with accuracy and professionalism. * Respond promptly to reservation inquiries received via phone, email, and online channels, providing friendly, efficient, and accurate service. * Enter all reservations accurately into the PMS, ensuring correct rate codes, payment methods, and market segments are applied. * Send confirmation letters promptly upon request and ensure all special requests are properly documented. * Review and monitor daily arrivals to verify payment methods, routing instructions, special requests, and VIP designations, ensuring all information is complete and accurate before guest arrival. * Complete the daily reservations checklist, confirming all new, modified, and cancelled reservations are correctly updated in the system. * Ensure all routing instructions and billing details (room, tax, incidentals, third-party payments, etc.) are properly attached to reservations and communicate any discrepancies to Accounting or Front Desk. * Process and verify non-refundable reservations, charging deposits or prepayments per policy and documenting payment details. * Follow up on cancellations and no-shows, applying appropriate fees or refunds and updating records accurately. * Conduct routine audits of future reservations to identify and correct missing details, duplicate bookings, or incorrect rates. * Understand and apply the hotel's selling strategies, rate structures, and revenue management principles to maximize occupancy and revenue opportunities. * Coordinate closely with the Front Desk to ensure smooth guest arrivals, accurate billing, and proper handling of special requests or last-minute changes. * Respond to inquiries from the shared reservations email inbox in a timely and professional manner. * Enter transient reservations from wholesale and flash sale partners (e.g., Luxury Escapes, Gilt, Groupon) accurately and in accordance with partner agreements. * Prepare and distribute daily and weekly reports related to arrivals, occupancy, and reservation updates as requested. * Attend departmental meetings and collaborate with Revenue, Operations, and Front Desk teams as required. * Assist in training new team members on reservation procedures and systems. * Perform other reasonable duties as assigned by supervisors or managers. * Provide support to the Sales Coordinator or Events team with group reservations or related administrative tasks. * Build, monitor, and maintain group blocks including inventory, suite allocations, pickup, and cutoff dates. * Review and approve turnover files for new or amended group blocks and create booking links when required. * Review and process rooming lists for group bookings, ensuring accuracy in guest details, billing, and room assignments. * Identify, block, and process staff and VIP reservations for group and transient accounts. * Respond to group or event-related inquiries from internal and external guests when required. Qualifications Experience and Requirements: * Minimum 2 years of experience as Reservation Agent / Coordinator at a reputed hotel/luxury brand preferred. * Must possess strong computer proficiency to include MS Office, Word, Excel, PowerPoint, Opera, SynXis, etc. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Requires good communication skills, both verbal and written. * Ability to be persuasive with telephone sales skills. * Understand hotel's selling strategies for guestrooms, spa and restaurants. * General knowledge of city and its attractions. * Must be available to work flexible work schedule to include, evenings, weekends and Holidays. * Talking and hearing occur continuously in the process of communicating with guests and team members.
$45k-65k yearly est. Auto-Apply 50d ago
Sales Coordinator
Viceroy Hotel Group 4.3
Washington, DC job
Viceroy Hotels Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Area Sales & Marketing Coordinator is responsible for clerical, capturing new bussiness ,administrative duties , marketing materials, and other duties to assist in the smooth operation of Sales. He/she is also responsible for providing attentive, courteous and efficient service to all guests. This position will report directly to the Area Director of Sales & Marketing. Responsibilities * Answer telephone and email messages. Respond accordingly. * Maintain and stay abreast of the latest computer programs/innovations (as applicable). * Filing of all pertinent correspondence in a timely manner. * Type all correspondence pertaining to department. * Maintain adequate inventory of office supplies. * Responsible for the smooth operation of the office. * Type and distribute meeting minutes. * Maintain trace file as needed. * Ability to use computer systems . STS-CVENT -FOSSE * Assist with daily operations of the Business Center as needed. * Assist in copying/faxing/mailing. * Work on RFPs- Possibe leads for potential Clients * Reiew Guest Ledger daily to capture any potential new Business * Travel to local businesses to introduce and create a working relationship * Greet guests/clients/employees when necessary. * Attend meetings/training as required by management. Qualifications * High School diploma or equivalent required and/or experience in a hotel or a related field preferred. * At least 3 to 5 years of progressive experience in a hotel or related field preferred. * College course work in related field helpful. * Computer knowledge/skills required. * Flexible and long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.
$33k-41k yearly est. Auto-Apply 15d ago
Executive Meetings Manager
The Watergate Hotel 1997 4.1
The Watergate Hotel 1997 job in Washington, DC
The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent Responsible for selling and managing group business from all markets/regions handling no more than 10 to 30 room nights on peak night. Assists in the overall efficient operation of the Sales Department, manages accounts to achieve guest satisfaction and solicits new and past business to ensure revenue goals are met or exceeded. Organizational Structure REPORTS TO: Director of Sales and Marketing General Duties and Responsibilities * Responds in a timely manner to incoming business opportunities. * Ensures that all business is booked within hotel parameters. * Conducts hotel site inspections and client presentations. * Create contracts and other related booking documentation as required. Manage and maintain client account files. * Prospect for new business - participate in sales blitzes, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed. * Builds and maintains strong client relationships. * Detail events to include all food & beverage, set up and audio visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel's needs. * Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests. * Use negotiating skills and creative selling abilities to close on business and negotiate contracts. * This is an on-property position. Occasional remote work can be requested on an individual basis. Experience and Requirements Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections.
$52k-65k yearly est. 1d ago
Chef de Cuisine
The Watergate Hotel 1997 4.1
The Watergate Hotel 1997 job in Washington, DC
The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The Chef de Cuisine will be responsible for the overall successful culinary operation of The Watergate Hotel's all day dining and specialty restaurants. Organizational Structure The Chef de Cuisine will report to the Executive Chef; s/he will direct and supervise assigned sous chefs and culinary line staff. General Duties and Responsibilities * Assist the Executive Chef in the set-up of the restaurant concept; assist with writing of pre-opening SOP's. * Actively participate in the talent selection for the culinary team during pre-opening and beyond. * Under the direction of the Executive Chef, create and assist in the menu creation for the all-day dining and specialty restaurants. * Control and be accountable for achieving both food & labor costs; manage expenses prudently. * Coordinate schedule for sous chefs; oversee and advise on line staff scheduling as needed; assist with and monitor payroll on a daily basis. * New trend research; assist in developing strategies for success (financial and otherwise) in collaboration with the Executive Chef to cultivate new menu items and procure ingredients that will keep the restaurant on the cutting edge of current trends in food. * Monitor all kitchen maintenance; ensure proper maintenance schedules are adhered to; report and liaison with engineering team to pro-actively identify and address issues with equipment. * Responsible for the daily communication of hotel information to sous chef and line staff; work closely with Restaurant General Manager to ensure flow of communication is open and all staff are properly informed on menu selections, ingredients and preparation techniques. * Responsible for the associate relations within his/her department including coaching, counseling, discipline; provides team with on-going feedback to ensure standards are exceeded time and again. * Manage inventories; liaison with purchasing to ensure proper pars and stock levels are maintained. * Manage workplace safety initiatives. * Provide ongoing training to culinary team; ensure all training initiatives are adhered to with timeliness and in accordance with company policies. * Work with the Restaurant General Manager to ensure a spirit of collaboration is evident in all matters with staff. * Manage outside vendor relationships to ensure quality and continuous availability of product is in place. Requirements: Successful candidates will possess the following experience and qualifications: * 5+ years sous chef experience in a luxury hotel and/or fine dining establishment are required. Those with direct related Chef de Cuisine experience will be favored. * Culinary degree is required; in lieu of a Culinary Degree, a combination of education and related experience will be taken into consideration. * Must be familiar with and have direct experience in menu development. * Prior experience in managing labor, payroll, and inventories all required. * Prior experience sourcing products and managing vendor relationships required. * Must be physically able to meet the demands of the job such as: stand/walk for extended periods while on shift; must be able to lift/carry/push/pull 35+ lbs.; must be able to easily work in varied conditions of heat and cold from time to time. * Must be able to work a very flexible schedule to include early mornings, late nights, weekends and holidays. * Must be fluent in English with excellent communication skills. * Computer proficiency is required (prior experience with MICROS, Time Saver, MS Office are all required). * Prior experience managing and leading a diverse team of culinary professionals is required. * Pre-opening experience is preferred. * Bi-lingual abilities preferred (in particular, fluency in Spanish is a plus). *
$55k-77k yearly est. 1d ago
Bell/Luggage Attendant
The Watergate Hotel 1997 4.1
The Watergate Hotel 1997 job in Washington, DC
The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. The Watergate Hotel is currently seeking talented and charismatic Bell/Luggage Attendants to join our Front Office team! Successful candidates will possess the following skills and expertise: * 1+ years of hotel experience as a door person/attendant and/or front desk clerk is required; those with luxury hotel experience will be strongly preferred OR 2+ years of customer service experience is required; those with direct related luxury hotel experience will be strongly preferred. * Must possess strong communication skills with fluency in English required; those with bi-lingual abilities will be preferred. * Must be physically able to meet the demands of the position which include: standing/walking for extended periods of time while on shift; carrying/lifting heavy and/or bulky items such as luggage and boxes; must be able to withstand varying weather conditions including heat/humidity in the summer and snow/rain/ice in the winter months; must be able to negotiate stairs at times while on shift. * A flexible schedule is required; must be available to work all shifts as assigned including early morning, late night, overnight, weekend and holiday shifts. * Must be able to present one's self with an uplifting, positive and polished demeanor reflective of The Watergate Hotel brand standards.
$23k-27k yearly est. 1d ago
Guest Experience Agent (PBX)
The Watergate Hotel 1997 4.1
The Watergate Hotel 1997 job in Washington, DC
The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. The Watergate Hotel is currently seeking guest experience agents to join our dynamic call center team! Successful candidates will possess the following skills and expertise: * 1+ year direct related hotel experience as a call center agent and/or PBX agent is required; those with luxury hotel experience will be strongly preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation. * 1+ year experience with multi-line phone systems is required. * Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience. * Must be a creative problem solver with superior follow-up skills. * Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays. * Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred. * High school diploma is required. * Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hot SOS, etc.) will be preferred.
$27k-32k yearly est. 1d ago
Mechanical Engineer
The Watergate Hotel 4.1
The Watergate Hotel job in Washington, DC
Job Description The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent Responsible for developing and testing solutions to solve technical problems in research and development, manufacturing, sales, construction, inspection, and maintenance. Assists engineers, inspects products, conducts tests, and collects data. Organizational Structure REPORTS TO: Senior Director of Engineering Position Summary The Hotel Mechanical Engineer is responsible for the operation, maintenance, and repair of all mechanical, plumbing, and related electrical systems within a luxury hotel environment. This role ensures all systems operate safely, efficiently, and in compliance with local codes, brand standards, and guest-service expectations. The position supports uninterrupted hotel operations while maintaining a high level of professionalism, discretion, and service excellence. General Duties and Responsibilities Key Responsibilities Mechanical & Plumbing Systems Operate, maintain, and troubleshoot HVAC systems, boilers, chillers, pumps, cooling towers, air handlers, fan coils, and heat exchangers Maintain domestic water systems, hot water loops, circulating pumps, valves, fixtures, and sanitary systems Perform inspections and preventive maintenance in all mechanical rooms Respond to mechanical and plumbing emergencies promptly to minimize guest impact Electrical & Controls Support Perform basic to intermediate electrical work related to mechanical equipment (motors, starters, VFDs, control panels) Support building automation systems (BAS/BMS), thermostats, sensors, and control wiring Coordinate with vendors for advanced electrical or controls work as required Luxury Hotel Operations Execute repairs in guest rooms, public spaces, kitchens, spas, pools, and back-of-house areas with minimal disruption Maintain hotel appearance standards while working in guest-facing areas Provide discreet, courteous service when interacting with guests and hotel colleagues Preventive Maintenance & Compliance Complete assigned preventive maintenance tasks per PM schedule Maintain accurate records in the work-order system Ensure compliance with fire/life safety, health department, ADA, and local mechanical codes Support inspections and audits by authorities having jurisdiction Teamwork & Communication Work closely with Engineering leadership, housekeeping, F&B, and operations teams Assist with training junior engineers when needed Communicate system issues, risks, and recommendations clearly and professionally Qualifications Minimum 3-5 years of experience in hotel engineering, commercial facilities, or luxury hospitality Strong working knowledge of HVAC, plumbing, mechanical rooms, and mechanical-related electrical systems Experience in luxury or upscale hotel environments preferred Ability to read schematics, drawings, and equipment manuals Familiarity with building automation systems a plus EPA Universal Certification preferred Strong troubleshooting and problem-solving skills Physical Requirements Ability to lift up to 50 lbs Ability to stand, walk, bend, climb ladders, and work in confined mechanical spaces Availability for shifts, weekends, holidays, and emergency response as needed Professional Standards Maintains a professional appearance in accordance with luxury hotel standards Demonstrates integrity, discretion, and respect for confidential information Strong commitment to guest satisfaction, safety, and teamwork Experience and Requirements Excellent communication and presentation skills Excellent technical knowledge Good teamwork skills The ability to prioritize and plan effectively A high level of computer literacy, particularly in computer-aided design Good commercial awareness The ability to work under pressure and to deadlines Good problem-solving skills and a creative approach for new ideas
$91k-112k yearly est. 8d ago
Housekeeping Supervisor
Viceroy Hotel Group 4.3
Washington, DC job
Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence. Responsibilities * Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained. * In the absence of the Housekeeping Manager or, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards. * Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked. * Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time. * Maintain key control. * Perform supply inventory. * Conduct daily line- up meetings in the absense of Housekeeping Manager. * Handle items for "Lost and Found" according to the standards. * Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings. * Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants, and Public Area Attendants carry a work assignment. * Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift. * Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards. * Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed. * Assist with training of Housekeeping staff. * May be required to clean rooms as business needs dictate. * Ensure completion of cleaning projects on a biannual basis. * Ensure overall guest satisfaction. Qualifications * High School diploma or equivalent required. College course work in related field helpful. * At least two to three years of progressive experience in a hotel or related field preferred. * Previous supervisory responsibility preferred. * Possess a positive attitude * Must be service oriented * Must be a team player and able to work with minimal supervision * Ability to provide clear direction, instruction and guidance to subordinates * Must be familiar with using computers and sending emails * Must be proficient in MS Word, MS Excel, and Outlook * The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis. * Ability to stand during entire shift. * Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks * Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis * Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity * Maintain a flexible schedule to meet the needs of the hotel. Willing and able to work that may include, evenings, nights, weekends, and holiday. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Perform other duties as requested by management.
$36k-53k yearly est. Auto-Apply 50d ago
Host/ess
The Watergate Hotel 1997 4.1
The Watergate Hotel 1997 job in Washington, DC
The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. The Watergate Hotel is currently seeking warm, gracious and experienced Host(ess) to join our dynamic Food & Beverage team! Successful candidates will possess the following skills and expertise: * 1+ year of host(ess) experience in a fine dining or upscale restaurant or hotel setting. Those with luxury fine dining luxury hotel host(ess) experience will be preferred. * Prior experience with multi-line phones, reservations software such as Open Table, and MICROS experience all required. * Must be computer proficient in Microsoft Office, Excel, Word, etc. * Must possess an uplifting and polished presence with a genuine desire to enhance the guest experience with warm and gracious service. * Must be able to work a flexible schedule that will include early mornings, late nights, weekends and holidays. * Must be a superior communicator with fluency in English required; those with bi-lingual abilities will be preferred. * A High School Diploma is required; college degree preferred. * Must be physically able to meet the demands of the position such as: walk/stand for extended periods of time while on shift.
$30k-41k yearly est. 7d ago
Asst. Director of Finance
Viceroy Hotel Group 4.3
Washington, DC job
Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview The Assistant Director of Finance is responsible for providing consistent leadership in the financial area of the hotel by supplying the accounting staff with guidance and training. He/she is also responsible for focusing on the profitability of the business, maintaining accurate and timely financial reporting, ensuring acceptable levels on internal control, ensuring compliance with all federal, state, and local regulations, and safeguarding owners/investors assets. Responsibilities * Assist Director of Finance in timely preparation of monthly financial statements for the property * Prepare, monitor, and accurately record hotel revenues daily by preparation of the Income Journal. Identify all variances to budget and last year. * Monitoring and control of hotel operations, cash flow and operating forecasts for the property * Under guidance of Director of Finance maintain timely interaction with Department Heads to assure that property operations are on track and under control at all times * Preparation of monthly bank reconciliations and general ledger account reconciliations for the property * Supervision of accounting department staff * Compliance with Highgate Accounting Policies and Procedures and internal controls for our finance and accounting operations * Effectively manage and communicate related issues related to management of receivables, payables, daily cash balances, and timely deposits of all funds. * Monitor hotel revenues and expenses and ensure the accurate recording in accordance with Highgate Hotel's established guidelines. Investigate and critique variances to budget or to prior year and offer practical improvement methodologies to management. * Analyze financial data and operations in order to assist Director of Finance and advise Department Heads in maintaining the hotels' financial objectives. * With supervision of Director of Finance hire, train, supervise and develop staff, including coaching, counseling and discipline. * Preparation of any special reports, statements, etc., as requested. * Other special projects and responsibilities as assigned. Qualifications * Bachelors Degree, preferably in Accounting. * Strong PC skills including Excel, Word and financial accounting systems. * Strong organizational, analytical, verbal and written communication skills. * Long hours and sometimes required. * Hospitality related financial management and accounting experience desirable.
$68k-96k yearly est. Auto-Apply 42d ago
Spa Concierge
The Watergate Hotel 1997 4.1
The Watergate Hotel 1997 job in Washington, DC
The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent To provide the highest quality of service to the spa guests and spa members in person and on the telephone. Provide seamless service in guest reception, checkout, telephone inquiries and appointment reservations and fitness operation. General Duties and Responsibilities * Greet guests with a warm welcome, presenting a professional, friendly demeanor. * Responsible for receiving incoming calls for appointments and scheduling them accordingly. Provide therapists with an accurate daily schedule throughout shift. * Within 2 days of arrival, call all expected guests to promote spa, salon and fitness center. Accommodate guest and member requests, answer questions and sell spa/salon services and retail and well as memberships. * Demonstrate a full knowledge of the spa's treatments and products used and sold. Assist guests with retail product selection. Promote and up sell all spa/salon services. * Handle guest complaints following established practices for guest problem resolution to ensure guest satisfaction. * Ability to provide advice to the guest in their selection of treatments to ensure a smooth and proper order of service. * Responsible for proper point of sale procedures and cash handling policies. Process gift certificate requests including taking orders, preparing certificates, process payment and record sale. * Responsible for maintaining supply of robes, towels, spa guest amenities and ensure the proper stocking of guest lockers, and cleanliness of the facility. Coordinate with housekeeping and engineering when appropriate. * Responsible for spa environment including background music, hospitality F&B in the relaxation lounge and members sitting area, lighting levels and water feature. * Ensure all guests and members sign in before entering the spa facility. Track all guests on daily wait list. Experience and Requirements Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical and computer skills. Ability to establish and maintain effective working relationships with associates, customers and patrons. High school diploma or equivalent preferred. Schedule Part-Time Weekend Required
$27k-33k yearly est. 1d ago
Barista- Part Time
Viceroy Hotel Group 4.3
Washington, DC job
Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations. Overview Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington DC! If you are inspired by challenges in a fast-paced environment, are thoughtful and entrepreneurial in your approach to opportunity, and if you possess a true passion for hospitality and genuine service, we are interested in speaking with you about our groundbreaking opportunity for Barista. The Barista will be responsible for the day-to-day café operations and food café food service. He/She will promote coffee consumption by educating customers and ensure that all processes and procedures are adhered to according to Viceroy's brand standards and employee handbook. Responsibilities * Meetings: Daily Operation & Monthly Department * Selling coffee, accessories, and supplies; preparing and serving a variety of coffee drinks, along with café foods * Welcomes customers by determining their coffee interests and needs * Educates customers by presenting and explaining the coffee drink menu; answering questions * Sells coffees by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates * Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino, match teas, iced teas, etc. * Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, communicating to cooks/chefs, on café food needs * Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; communicating to management for repairs.Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; communicating to management for repairs * Maintains safe and healthy work environment by following organization standards and sanitation regulations.Improves quality results by studying, evaluating, and maintaining and improving the appearance of the store and coffee bar * Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests as it relates to evolving the offerings for cafe * Make certain that you have all the supplies necessary to execute service * Create professional working relationships amongst all fellow colleagues * Labeling, wrapping or dating food products for sale * Slicing vegetables, fruits, meats or desserts for use in food service * Taking customer orders and conveying them to other employees for preparation * Passing Food & Beverage tests * Listening to customer complaints and queries and addressing their concerns in an efficient yet friendly manner, and reporting to the manager on duty without delay * Maintaining a prompt and friendly customer service * Reporting potential safety hazards to the manager on duty without delay * Perform other reasonable job duties as requested by Supervisors and/ or Managers Qualifications * Reading, writing and oral proficiency in the English language.• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. • Must work in a safe, prudent and organized manner.• Serve Safe certification is a plus * Sitting/Standing/walking/stair climbing for extended periods of time• Side bending from sitting to reach into various shelves for products• Standing long periods of habitually performing same task • Must be able to lift 40 lb. boxes occasionally
$25k-30k yearly est. Auto-Apply 1d ago
Director of Food & Beverage
The Watergate Hotel 4.1
The Watergate Hotel job in Washington, DC
Job Description The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The Executive Director of Food & Beverage & Culinary is responsible for the successful operation and administration of all food and beverage related departments to include: all restaurants, bar/lounges, room service outlets, kitchen and banquets. General Duties and Responsibilities Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. Develops, reviews and manages the financial reports and statements to determine how Food and Beverage is performing against budget. Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. Focuses on maintaining profit margins without compromising guest or employee satisfaction. Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). Experience and Requirements 5+ years direct related experience as a Food & Beverage Director in a luxury hotel setting is required. (Those with 8+ years of experience in progressively responsible F&B management roles will be considered). Must have sound and detailed knowledge of all F&B outlet operations (Banquets, Fine Dining Restaurant, All Day Dining, Lounge, Culinary, Stewarding, etc.). Bachelor's Degree in related field is required. Must possess stellar knowledge and direct experience with Food & Beverage financials; inventories; P&L statements; payroll management; CAPEX planning. Must possess superior food knowledge; prior experience with menu creation and planning, costing, and development of banquet menus are all required. Prior experience with beverage program development including wine, liquor, beer selections; must have experience in creating specialty beverage menus. Must have prior experience in development of training plans (preferably in an opening setting with mass training experience preferred); must be able to write and continuously review all F&B departmental SOP's and P&P's. Prior experience leading a team of leaders is required; must be able to select and develop talent in order to produce and retain a results-driven, quality focused team of F&B leaders. Prior experience on an Executive Committee is required. HAACP & ServSafe certifications required. Must be able to obtain all applicable D.C. food and beverage handler's certifications. Must be fluent in English with excellent communication and presentation skills. Those with multi-lingual abilities will be preferred. Must possess superior computer proficiency to include various property management systems, MICROS, Open Table, MS Office, HotSOS, etc. Must be able to work a flexible schedule that will include early mornings, late nights, weekends and holidays. Must be physically able to meet the demands of the position including: standing/walking for extended periods of time while working; lift/carry/push/pull (+/-) 25 lbs.
$70k-96k yearly est. 18d ago
Bartender
The Watergate Hotel 1997 4.1
The Watergate Hotel 1997 job in Washington, DC
The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. The Watergate Hotel is currently seeking talented and experienced bartenders to join the team! Successful candidates will possess the following skills and expertise: * 2+ years direct bartending experience in an upscale, luxury or high volume bar/restaurant. * Must be able to demonstrate superior bartending skills and have deep and seasoned knowledge of craft cocktails, liquors, beers, wines, whiskeys, etc. * MUST have extensive knowledge of Whiskey * Must be able to present one's self with an uplifting and polished demeanor at all times. * A flexible schedule is required; must be able to work late nights, weekends and holidays. * Prior successful up-selling expertise that will enhance our guests' beverage experience. * Bartending coursework or certification is strongly preferred. * High school diploma is required (must be 21+ years of age). * Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred. Experience and Requirements Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. Ability to remember, recite and promote the variety of menu items. Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. Ability to stand and work in confined spaces for long periods of time. Ability to establish and maintain effective working relationships with associates, customers and patrons. Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position. Flexible shifts
$25k-36k yearly est. 1d ago
Cook - PM
The Watergate Hotel 1997 4.1
The Watergate Hotel 1997 job in Washington, DC
The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent Prepare food items in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment. Organizational Structure REPORTS TO: Sous Chef General Duties and Responsibilities * Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. * Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. * Date all food containers and rotate as per company standards, making sure that all perishables are kept at proper temperatures. * Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. * Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. * Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per company standards. * Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience and Requirements Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Finger/hand dexterity in order to operate food machinery. Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule. Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position. It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.
$31k-39k yearly est. 1d ago
Accounting Manager
The Watergate Hotel 4.1
The Watergate Hotel job in Washington, DC
Job Description The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent We are seeking an experienced Senior Accounting Manager to oversee the day-to-day accounting operations and Assist Senior Asst. Director of Finance to ensure compliance with financial regulations. This role will be responsible for managing accounts payable, maintaining accurate financial records, and supporting financial reporting and audits. The ideal candidate will have strong leadership skills, in-depth knowledge of GAAP, and experience in financial planning and analysis. Organizational Structure REPORTS TO: Assistant Director of Finance General Duties and Responsibilities Daily accounting operations, including general ledger, accounts payable support accounts receivable and payroll as needed Daily Bank reconciliation and sales and use tax reconciliation Maintain accurate accounts payable, prepayments schedule and accruals accounting records. Review purchase orders, invoices, Associate expense reports, check request and travel agency commission to ensure they are approved by appropriate outlet managers and they are in compliance with the hotel policy and contractual requirement. Process invoices for payment and conduct weekly check run. Responds to vendor and Associates inquiries regarding invoices, expenses, and check request and any discrepancy. Reconcile vendors statement and AP Aging. Familiar with the hotel expense general ledger code and ensure expenses are coded correctly in the general ledger account. Maintain vendor files that requires ACH/WIRE payment and submit them for approval before setting up any ACH/WIRE. Upload ACH/Wire transactions to the bank system (SUN Infor). Conduct weekly/biweekly check run. Prepare daily cash flow forecast, keep track of daily food cost and send reports to Food & Beverage Management. Reconcile monthly prepayment GL and ensure balance sheet reflects a fair reflection of the assets and liabilities. Work closely with the Senior Assistant Director of Finance, proving necessary support regarding month end. Assist in the month end process, manage account payable accrual, post adjusting journal entries, allocate expenses to various departments and perform outstanding check reconciliation. Review and upload credit card transactions to the back system (SUN Infor). Maintain vendor W9 and prepare annual 1099s Performs other related duties as assigned by management Comply with attendance rules and be available to work on a regular basis. Ensure timely and accurate month-end and year-end closings, reconciliations, and financial reporting Experience and Requirements 2+ years of AP and Gener ledger experience, preferably hotel specific experience. Must possess superior computer skills, with Excel and MS Office; those with on-property management systems experience will be favored. Knowledgeable in hotel property management is a plus Bachelor's Degree in Accounting/Finance is required. Must have strong communication skills with fluency in English (verbal and written). Must be a demonstrated team player with a commitment to delivering their best every day. Must be able to work a flexible schedule to accommodate the business demands of a 24/7 operation. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Strong organizational skills with attention to detail.
$97k-120k yearly est. 22d ago
Guest Service Agent
The Watergate Hotel 4.1
The Watergate Hotel job in Washington, DC
Job Description The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The Guest Service Agent will provide front office assistance and service to our guests. S/he will be integral in the delivery of service on a daily basis and support the mission and vision of the Watergate Hotel. Organizational Structure REPORTS TO: Front Office Manager General Duties and Responsibilities · Provide exceptional service to our guests with personalized, efficient and friendly check in and check out procedures · Handle and assist with resolution of all guest issues; communicate with appropriate departments and follow up to ensure complete guest satisfaction · Possess a high level of expertise on all services and outlet offerings of the hotel, banquet events, groups in house as well as local area attractions, restaurants and cultural events · Handle cash drawer properly as outlined in The Watergate Hotel cash handling policies · Demonstrate teamwork by cooperating with and assisting fellow associates as needed · Address guest preferences recorded in guest history profiles; review profiles and add/edit preferences as needed · Stay current with developments and procedures in the hotel by attending daily Front Office briefings · Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience · Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service associates · Handle guest's incoming and outgoing correspondence (i.e., facsimile, voice mail messages, email, postal mail, etc.) · Communicate clearly with the Night Auditor and Accounting Department · Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data and reports · Assist with guest arrival and departure experience by maintaining a constant presence on the front desk and in the lobby · Close out each shift effectively and correctly, with a high attention to detail; run all reports as directed by Assistant Front Office Managers and Director of Front Office Operations · Perform any other reasonable projects/duties as required by the Director of Front Office Operations and Assistant Front Office Manager Experience and Requirements A minimum of 2+ years experience in hotel operations, preferably in a similar position. Luxury hotel experience is strongly preferred. Excellent communication skills with fluency in English required. Must be computer proficient including MS Office, Word, Excel, PowerPoint, etc. (prior experience with hotel-specific software such as HotSOS, Opera, etc. will be strongly favored). Must be able to work a very flexible schedule that may include overnights, early mornings, late nights, weekends and holidays. Must be physically able to meet the demands of the position, such as standing/walking for extended periods of time while on shift. Must possess superior organizational and multi-tasking skills; must be able to remain flexible and adaptable in a fast-paced environment. Those with multi-lingual abilities will be preferred. HS Diploma is required; Bachelor's Degree in Hospitality or related field is preferred.
$27k-32k yearly est. 22d ago

The Watergate Hotel jobs in Washington, DC - 38 jobs

Managing Director

Director of National Accounts

Room Attendant

Area Reservations Coordinator

Sales Coordinator

Executive Meetings Manager

Chef de Cuisine

Bell/Luggage Attendant

Guest Experience Agent (PBX)

Mechanical Engineer

Housekeeping Supervisor

Host/ess

Asst. Director of Finance

Spa Concierge

Barista- Part Time

Director of Food & Beverage

Bartender

Cook - PM

Accounting Manager

Guest Service Agent

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