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Theater usher skills for your resume and career

Updated January 8, 2025

2 min read

Quoted experts

Megan Morey,

Megan Morey

Below we've compiled a list of the most critical theater usher skills. We ranked the top skills for theater ushers based on the percentage of resumes they appeared on. For example, 46.1% of theater usher resumes contained customer service as a skill. Continue reading to find out what skills a theater usher needs to be successful in the workplace.

6 theater usher skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how theater ushers use customer service:

Provided exceptional customer service while displaying an outstanding work ethic.
Ensured all customer service surpassed company expectations.

2. Guest Complaints

Here's how theater ushers use guest complaints:

Resolved guest complaints promptly and professionally.
Respond to guest complaints, questions, information requests and comments.

3. Crowd Control

Crowd control refers to a safety procedure where guards, police officers, and barrier maintain a crowd's position and attitude. This measure is often seen in riots, concerts, and anywhere large crowds may result in fights, disorderly conduct, and even "crowd crushes" where a member of the crowd is trampled.

Here's how theater ushers use crowd control:

Managed crowd control coordinated through radio communication.
Directed flow of customers and enforced company policy regarding loitering and crowd control.

4. Movie Theater

Here's how theater ushers use movie theater:

Take tickets, help customers, clean movie theaters, clean bathrooms.
Greeted patrons attending the movie theater.

5. Safety Rules

Principles or regulations that ensure the protection of people, objects, or the environment are called safety rules. These rules can be governing actions, devices, or procedures that help in minimizing the risks of loss, injury, or damage.

Here's how theater ushers use safety rules:

Maintained order and ensured adherence to safety rules.
Ensured everyone adhered to safety rules.

6. Ticket Sales

Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.

Here's how theater ushers use ticket sales:

Job responsibilities included greeting customers, ticket sales/cash handling, and sales reconciliation.
Assisted with processing ticket sales* Collected payments for admission

What skills help Theater Ushers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all theater ushers possess?

Megan Morey

Assistant Professor/ Technical Director, University of Wisconsin - La Crosse

In live theatre, anything can happen, which makes flexibility and adaptability in high-pressure situations among the most highly sought-after soft skills a theatre grad possesses. Theatre students and professionals alike also have to know how to try new things without the guarantee that everything will work - failure, taking feedback, and knowing how to redirect are all abilities learned in theatre, and all are extremely useful to any career path.

What hard/technical skills are most important for theater ushers?

Megan Morey

Assistant Professor/ Technical Director, University of Wisconsin - La Crosse

The hard skills essential to working in many careers are the same for theatre majors - organizational systems, knowledge of Microsoft Office, and position-specific technology and software (such as CAD or QLab for Theatre Designers and Technicians). What I see from our graduates, however, is that employers beyond the theatre are willing and able to train new hires on position-specific skills; what they are really looking for is a candidate who can self-direct, think critically, learn new things quickly, and work with others - essentially all the soft skills, which take years of applied practice to develop.

What skills stand out on theater usher resumes?

Megan Morey

Assistant Professor/ Technical Director, University of Wisconsin - La Crosse

Having a theatre resume at all can be a way for recent grads to set themselves apart - it shows that they took a risk to follow something they were passionate about, rather than just majoring in something "safe" because they thought it would get them a job. Anyone can list their special skills: communication, teamwork, and problem-solving, but theatre experience on a resume (whether on-stage or backstage) indicates to employers that a candidate has already applied these skills in hands-on situations.

Do you want to know more?

List of theater usher skills to add to your resume

The most important skills for a theater usher resume and required skills for a theater usher to have include:

Customer Service
Guest Complaints

Crowd Control
Movie Theater

Safety Rules
Ticket Sales

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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