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Top Theatre Manager Skills

Below we've compiled a list of the most important skills for a theatre manager. We ranked the top skills based on the percentage of theatre manager resumes they appeared on. For example, 31.3% of theatre manager resumes contained pos as a skill. Let's find out what skills a theatre manager actually needs in order to be successful in the workplace.

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The six most common skills found on Theatre Manager resumes in 2020. Read below to see the full list.

1. POS

high Demand

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how POS is used in Theatre Manager jobs:
  • Processed information/merchandise through computer system and POS register system.
  • Implemented plans by promoting POS machines to merchants in local business area from shop to shop.
  • Operated POS system for the box office and concession.
  • Managed and maintained on-site computer system and POS and inventory system.
  • Maintain competency of PrimaWeb, KRONOS, POS and other various portals currently in use by Aramark.
  • Established key processes through implementation of QB Enterprise 2011 Warehouse & QB Pos 2011.

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2. Ensure Compliance

high Demand

Ensure compliance means that all the standards that have been set are being maintained. Making sure that all the policies are being followed also assists in ensuring compliance.

Here's how Ensure Compliance is used in Theatre Manager jobs:
  • Oversee every staff position and ensure compliance with established operating procedures and methods.
  • Uphold AMC s Business Practice Standards and ensure compliance with company programs and policies.

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3. Effective Supervision

high Demand

Here's how Effective Supervision is used in Theatre Manager jobs:
  • Provide direct and effective supervision and guidance to theatre associates.

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4. Guest Service

high Demand

Here's how Guest Service is used in Theatre Manager jobs:
  • Directed successful operations by providing quality guest services, maintaining facilities, and serving properly prepared food through supervision of personnel.
  • Handle guest activities, complaints, and all other areas of guest service.
  • Handled guest service concerns and made sure they were solved quickly and efficiently.
  • Ensured quality of guest service by evaluating and training employees.
  • Organize theatre activities and coordinate communications with tech, programming and guest services departments.
  • Cash Management Staff training Inventory Control Guest Service Facility Management

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5. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Theatre Manager jobs:
  • Created and maintained customer service programs, negotiated union and vendor contracts, maintained positive relations with film distribution executives.
  • Created customer service policies, procedures and documentation as well as post-performance and post-production reconciliations and analysis.
  • Offered an outstanding level of customer service to all visitors resulting in customer satisfaction and repeat visitation.
  • Serve as primary contact for all customer service related issues and respond to all registered complaints within 24 hours.
  • Trained, mentored, and managed 12+ member team; ensuring continuous delivery of outstanding customer service.
  • Recruit, trained and supervised 60+ customer service professionals, including but not limited to asst.
  • Provide excellent customer service; including, concerns, complements, and complaints.
  • Handled various customer service issues, concerns and requests.
  • Implement all aspects of customer service programs.
  • Provided top notch customer service, integral to retaining existing clients while promoting generation based referrals.
  • Box Office and Customer Service Trainer Created marketing materials for galas, productions, classes, community events and expos.
  • Supervised 10-50 associates and effectively coached, trined, and counseled them to ensure professional and quality customer service.
  • Managed all aspects of daily theatre operations including ticket sales, concession sales and customer service.

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6. Safety Rules

average Demand

Principles or regulations that ensure the protection of people, objects, or the environment are called safety rules. These rules can be governing actions, devices, or procedures that help in minimizing the risks of loss, injury, or damage.

Here's how Safety Rules is used in Theatre Manager jobs:
  • Maintain order and ensure adherence to safety rules.

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7. Daily Operations

average Demand

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how Daily Operations is used in Theatre Manager jobs:
  • Managed daily operations of a multi-theatre entertainment complex.
  • Oversee the daily operation of the theatre and effectively manage a staff of over 120 associates.
  • Executed daily operations of theatre complex in all areas of operation.
  • Supervised daily operation of multiplex movie theatre and staff.
  • Monitor daily Operations & Management of live theatre.
  • Executed daily operations of ticketing, promotion, maintance, and managed theatre for stage productions and concerts * supply ordering.

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8. Cinema

average Demand

Here's how Cinema is used in Theatre Manager jobs:
  • Assisted in converting the cinema to digital in the fall of 2011.
  • Trained staff to use the cinema projector.
  • Tripled unit revenues for each cinema.
  • Provide information on location of aisles, cinema policies and protocols.

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9. Human Resources

average Demand

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how Human Resources is used in Theatre Manager jobs:
  • Worked with all theatre departments (Concession, Box Office, Floor Operation and Human Resources Dept.)
  • Worked in partnership wit Human Resources to produce job descriptions and performance evaluations for all clinical and non-clinical hospital positions.
  • Trained in accounts payable-Trained in accounts receivable-Trained in product procurement-Trained in shipping and receiving-Trained in human resources
  • Assisted human resources and marketing departments with daily operations.
  • Drafted new benefit policy; edited human resources communications.
  • Worked closely with Executive Management, Human Resources, and Engineering to ensure compliance and training requirements were met and documented.

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10. Loss Prevention

average Demand

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how Loss Prevention is used in Theatre Manager jobs:
  • Developed business rhythms to drive sales, inventory control, loss prevention, and customer retention.
  • Designed and implemented loss prevention techniques with 95% success rate.
  • Assisted patrons with loss prevention and service recovery * Demonstrated friendly, positive professionalism at all times.

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11. Inventory Control

average Demand

Here's how Inventory Control is used in Theatre Manager jobs:
  • Order, receive, and provide inventory controls for all items used in concession operations.
  • Advanced training with Risk Management, Profit and Loss, and Inventory Control techniques.
  • Maintain procurement and inventory control for all aspects of theatre management.
  • Performed monetary audits to maintain inventory control; used quantitative and qualitative research analysis to identify monetary discrepancies regarding store operations.
  • Maintained daily visual merchandising along with inventory control management.
  • Assured proper inventory controls and system accuracy.

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12. Theater Operations

low Demand

Here's how Theater Operations is used in Theatre Manager jobs:
  • Supervised theater operations and theater personnel.

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13. Ticket Sales

low Demand

Here's how Ticket Sales is used in Theatre Manager jobs:
  • Completed all concessions and ticket sales reports on daily, weekly and monthly basis.
  • Tabulated and kept a record of all ticket sales and receipts daily.
  • Handled customer relations Worked ticket sales and snack bar Took care of set ups, cleaning, and restocking

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14. Oversight

low Demand

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how Oversight is used in Theatre Manager jobs:
  • Provided business administrator oversight for human resource functions and accounts payable/receivable using Oracle, Business Works and Excel platforms.
  • Served as member of Senior Vice-President Information Technology Steering Committee for oversight of entire clinical electronic documentation project.
  • Provided administrative support and oversight to various marketing and meeting activities of the department.
  • Provided oversight of various contracted research projects.
  • Managed director s office and provided oversight to internal controls for three divisions with 29 service areas.
  • Control and oversight of all incoming Embassy guests/visitors.

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15. Staff Members

low Demand

Here's how Staff Members is used in Theatre Manager jobs:
  • Maintain and raised company standards by strategic planning and goal setting with staff members.
  • Supervised and, managed five managers and 60 staff members.
  • Organized hiring and training process for new hires for theatre as well as re educating current staff members.
  • Supervised team staff members-Prepared for convention by putting together attendees packets-Set up and dismantled convention -Assisted presenters and attendees with their necessities
  • Supervised and trained temporary staff members.
  • Coordinated and evaluated reports and meetings to produce a more effective division (Time Allocation Plans for 72 staff members).

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16. Bank Deposits

low Demand

Here's how Bank Deposits is used in Theatre Manager jobs:
  • Performed daily/nightly cashcontrol/reconciliation (including making cashier register "banks" and change orders) as well as bank deposits.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.

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Online Courses For Theatre Managers

One of the best ways to acquire the skills needed to be a theatre manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since theatre managers benefit from having skills like pos, ensure compliance, and effective supervision, we found courses that will help you improve these skills.

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Operations Management
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Certification Course in Human Resource Management
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Operations Research: an Active Learning Approach
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Business Operations Specialist
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Introduction to Operations Management
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Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization...

Healthcare Organization Operations
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The healthcare tetralogy specialization is intended for anyone interested in healthcare organization as practiced in the United States. A range of healthcare organizations are discussed (e.g, medical, dental, pharmaceutical, and public health). The specialization is particularly useful to anyone working in the healthcare industry who either has: 1) a developing interest in the issues important to the administration of healthcare organization operations; or 2) some expertise, but wishes an overvi...

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Effective Time Management Skills - Time Management Skills
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Human Resource Management - Comprehensive Course on HRM
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SAP Customer Service (CS/SM) - Service Management module
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Customer Relationship Management
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19 Most Common Skill For A Theatre Manager

POS31.3%
Ensure Compliance25.3%
Effective Supervision16.4%
Guest Service13.9%
Customer Service2.8%
Safety Rules2%
Daily Operations1.6%
Cinema1.1%

Typical Skill-Sets Required For A Theatre Manager

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
POS
POS
31.3%
31.3%
2
2
Ensure Compliance
Ensure Compliance
25.3%
25.3%
3
3
Effective Supervision
Effective Supervision
16.4%
16.4%
4
4
Guest Service
Guest Service
13.9%
13.9%
5
5
Customer Service
Customer Service
2.8%
2.8%
6
6
Safety Rules
Safety Rules
2%
2%
7
7
Daily Operations
Daily Operations
1.6%
1.6%
8
8
Cinema
Cinema
1.1%
1.1%
9
9
Human Resources
Human Resources
1%
1%
10
10
Loss Prevention
Loss Prevention
0.8%
0.8%
11
11
Inventory Control
Inventory Control
0.7%
0.7%
12
12
Theater Operations
Theater Operations
0.6%
0.6%
13
13
Ticket Sales
Ticket Sales
0.6%
0.6%
14
14
Oversight
Oversight
0.4%
0.4%
15
15
Staff Members
Staff Members
0.4%
0.4%
16
16
Bank Deposits
Bank Deposits
0.4%
0.4%
17
17
Press Releases
Press Releases
0.3%
0.3%
18
18
Efficient Operation
Efficient Operation
0.3%
0.3%
19
19
Customer Complaints
Customer Complaints
0.2%
0.2%

38,496 Theatre Manager Jobs

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