Theresa Allison MD jobs

Job DescriptionRedwood Credit Union is seeking a Senior Business Continuity Specialist who will plan, organize, and perform activities and projects for RCU's business continuity program (BCP) to ensure the organization is prepared to respond to and recover from disruptions, ensuring the continuity of critical operations and services. Work closely with departments across RCU to ensure the effectiveness of the BCP and lead efforts to continuously improve RCU's readiness in the event of a business disruption. Key ResponsibilitiesBusiness Continuity Program Management:o Support enterprise risk leadership in conducting business continuity risk assessments to identify points of vulnerability, gaps in existing capabilities vs. critical business needs, and identify risk reduction strategies.o Plan, conduct and maintain an enterprise-wide Business Impact Analysis (BIA), analyze BIA data and report findings and recommendations to the Compliance Manager.o Maintain RCU's Business Continuity Plans and Business Impact Analysis designed to address critical business needs and how RCU will respond and recover from business disruptions to include maintaining plan information in the Archer GRC application as well as ensuring that RCU's intranet site dedicated to BCP is current.o Lead business continuity related projects, including setting project goals, coordinating efforts between multiple departments, monitoring for effectiveness, and ensuring projects are consistent with RCU's business continuity standards.o Take part in organizational projects or initiatives with BCP implications to ensure such initiatives are consistent with RCU's BCP standards.o Prepare business continuity status reports for ERM leadership and the Executive Risk Oversight Committee.o Support enterprise risk leadership with annual examiner discussions and preparing documentation for examinations.o Stay up to date with current trends and techniques in business continuity planning, incorporating new knowledge into the BCP as appropriate.Incident Management: o Maintain incident management plans and procedures designed to support and guide RCU's leadership response during crisis events and ensure support is provided to team members.o Assist RCU's leadership team during crisis situations by coordinating the activities of the Incident Response Team; coordination includes ensuring all tasks are properly assigned, communicated, and completed, performing situation monitoring and reporting situation updates to RCU Executives, and maintaining records of key developments of the incident.o Assist with postmortem analyses of past incident handling and draft recommendations to enhance RCU future incident management strategies.o Maintain supplies of emergency materials designed to support RCU's leadership team during crisis situations.Testing & Training: o Independently plan, design, and conduct tests and drills designed to assess the effectiveness of RCU's Business Continuity Plans and Incident Management Procedures, required to support critical RCU processes and systems. Oversee results and independently advise on remediation plans.o Organize and support Compliance Manager and enterprise risk leadership in performing annual tabletop exercises with senior leadership, individual business departments, and assist with building safety and evacuation drills.o Develop and lead training on business continuity subjects for leaders and team members.o Develop and lead enterprise risk leadership in team member communications, training, and disaster preparedness campaigns.o Document results of testing and resulting action plans for reporting to Executives, Board, and federal and state examiners. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Strong problem solving, planning, communication, organizational and interpersonal skills. Insight and judgment to initiate timely and appropriate action. Meticulous attention to detail. Ability to communicate complex ideas effectively, both verbally and in writing. Ability to establish and maintain effective working relationships with diverse groups of people. Ability to organize, coordinate and prioritize a variety of activities simultaneously. Ability to act independently and confidentially, using discretion, and tact. Ability to distinguish and manage confidential material and information. Ability and desire to work in a team environment, and ability to work independently. Skill in the operation of a PC and use of Microsoft Office software, browser- based applications, and internet and intranet applications. Basic knowledge of regulations governing business continuity planning requirements to ensure compliance and operational resilience. Proficiency in business continuity management software such as Archer GRC. Licenses and Certifications Business Continuity Officer Certification is desirable. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business, finance, or related field with a minimum of five years of experience in business continuity planning or related governance, risk, and compliance fields. Compensation: Base starting range: $91,520 to $120,573 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, and reach overhead, twist and turn.• Ability to move or lift up to 25 pounds occasionally.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Redwood Credit Union is seeking a Mortgage Lending Manager to strategically plan, implement, lead, and evaluate Redwood Credit Union's (RCU) residential mortgage lending channels with a focus on providing excellent Member service and sound lending growth through sales efforts while also satisfying risk/return objectives set by RCU's Asset/Liability Committee (ALCO) and its Credit Risk Management Committee. this position will have departmental oversight which includes underwriting, loan processing, loan closing/funding, mortgage compliance and internal home loan originations teams. Leadership and Management: * Responsible for the total Member experience in all mortgage lending programs, while managing the day-to-day lending operations through direct reporting assistant managers. * Drive maximum lending performance by synthesizing and analyzing information and recommending opportunities for current and future growth. * Maximize production efficiencies and resolve problems through analysis of data, identification of root cause(s), evaluation of options, rendering of decisions and implementation of action. * Supervise staff: goals, training, resources, support, feedback, and accountability. Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships. * Communicate with the Leadership Team and department staff regarding all aspects of mortgage lending opportunities, operations, procedures, policies and strategies. * Further RCU lending presence by building external relationships by participating in and representing RCU at internal and external events, conferences, and community functions. * As a member of the Leadership Team, attend and contribute to meetings, planning sessions, strategic initiative committee discussions, etc. as appropriate. * Establish and maintain credibility throughout RCU by being an effective listener and problem solver for team members on all lending related issues. Program Management: * Ensure compliance with pertinent government rules and regulations. * Evaluate and adjust mortgage lending procedures, underwriting criteria, documents and forms to ensure efficiency, compliance, and quality. * Further achievement of mortgage lending goals by directing strategic and operational activities including origination, processing, underwriting, closing and secondary marketing, while also actively seeking ways to change and improve business units going forward. * Actively partner with peers across Redwood Credit Union to integrate mortgage lending into referral activity across departments. * Optimize origination efforts through a variety of distribution channels including an inbound call center, internal loan officer(s), and direct lending through the RCU branches. * Assure timely and quality completion of strategic objectives by defining priorities, assigning key tasks, measuring results, and following through to ensure accountability. * Assist in developing and implementing portfolio management and risk management strategies including overseeing quarterly Portfolio Reviews that reduce risk to appropriate levels for RCU while also being sensitive to individual Member needs. * Partner with vendor management for all Mortgage related vendors, and work with outside vendors (AMCs, title and escrow companies, attorneys, credit vendors, creditors) to ensure a partnership that results in efficient and effective productivity. Controlling * Decision loans as required by lending authority and recommend/manage lending authority for team members. * Through loan audits and quality control reviews, ensure loans are originated within RCU and current investor standards. * Prepare weekly Status Reports for the VP, Mortgage Lending. * Ensure compliance with budget by monitoring activities and reporting deviations. Planning: * Recommend short-and long-term goals, strategies, objectives, and loan programs for all mortgage lending activities. * Develop and implement loan-pricing and portfolio management strategies that will meet or exceed return on equity targets while providing targeted loan growth. * Develop mortgage lending promotional programs for internal Loan Officers in coordination with the Marketing Department, e.g. flyers, email and printed advertisements. * Develop and execute plans to develop mortgage lending opportunities by establishing direct relationships with realtors, vendors, and other influencers throughout RCU's field of Membership. Non-Essential Functions: * Provide general training to RCU staff not in lending. * Participate in community events, community volunteer boards & associations. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? * 29th largest credit union in the U.S. and the largest financial institution based in the North Bay * Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial * Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" * Recognized by Newsweek as one of "America's Best Credit Unions 2024" * Recognized by Forbes as one of "America's Best Small Employers 2023" * Voted Best Places to Work in the North Bay 20 years in a row * World-class Employee Engagement scores * Rated Superior in Service by more than 90% of Members, surveyed by SF Gate * Industry leading Net Promoter Scores across the U.S. MINIMUM QUALIFICATIONS: Knowledge, Skills and Abilities * Strong communication and presentation skills. * Excellent interpersonal skills, as well as the ability to maintain credibility and engender trust. * Thorough knowledge of all aspects of financial institution mortgage lending methods, practices and services, economics and credit dynamics, as well as laws, rules, and regulations. * Exceptional management skills. * Strong negotiation skills. * Skill in the operation of a personal computer and word processing, spreadsheet and presentation software. * Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop effective approaches. * Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans. * Ability to lead, motivate, and supervise team members. * Ability to establish and maintain effective working relationships with a diverse group of people including Board Members, regulators, Members, team members, attorneys, vendors, and other parties. * Ability to travel 20% of time. Licenses and Certifications * Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 76. Compensation: Base starting range: $137,000 to $ 151,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: * Competitive medical, dental, and vision insurance, mental health offerings * Employee performance incentive plan * Salary Advancement- Merit increase based on performance * 401(k) program with employer match * Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: * RCU employees are eligible for a .75% discount off RCU standard collateral auto loans * RCU employees are eligible for a 1% discount on all recreational or boat loan products * 2% discount off Visas and LOC Loans through RCU * 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. * 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. * 0% interest on garment, fitness, or home office equipment loan of up to $500 * 100% financing for employee purchased homes! Physical Requirements: * Ability to stand, bend, stoop, sit, walk, twist, and turn. * Ability to lift up to 15 pounds. * Ability to use a computer keyboard and calculator. * Work environment is indoors; majority of the time is spent sitting at a desk. * Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].

Job DescriptionRedwood Credit Union is seeking a Network Engineer who supports the design, implementation, and maintenance of secure, scalable, and high-performance network infrastructure across the organization. This role ensures the confidentiality, availability, and integrity of network systems while aligning with Redwood Credit Union's strategic goals and compliance standards. The engineer collaborates with cross-functional teams to deliver reliable connectivity, troubleshoot issues, and support ongoing infrastructure modernization efforts. The team ensures mission critical systems are operating securely 24 hours a day, 7 days a week. Key ResponsibilitiesNetwork Operations & Engineering• Design, deploy, and administer LAN/WAN/SD-WAN infrastructure, wireless networks, and cloud-based networking solutions and environments• Monitor network performance using tools like SolarWinds, PRTG, and Wireshark; identify and resolve bottlenecks, outages, improvement opportunities, security vulnerabilities, and efficiency improvements. • Support network hardware lifecycle management including routers, switches, firewalls (including Checkpoint, and Cisco ASA), and wireless access points. • Participate in network upgrades, patching, and configuration changes with minimal downtime. • Maintain accurate documentation including network diagrams, configuration records, and change logs. Security & Compliance • Implement and maintain network security protocols including firewalls, VPNs (IPSec, SSL, and site-to-site), IDS/IPS, and Zero Trust principles• Administer and monitor Checkpoint firewall appliances and VPN gateways, ensuring secure remote access and perimeter defense• Collaborate with cybersecurity teams to ensure compliance with internal policies and external regulations (e.g., NCUA, PCI-DSS)• Respond to security alerts and participate in incident response and forensic investigations. Conduct periodic reviews of access controls, firewall rules, and vulnerability scans. Infrastructure Support & Collaboration • Provide Tier 2/3 support for network-related issues and escalate as needed. • Work closely with Systems, DevOps, and Application teams to support infrastructure needs. • Assist in remote site deployments, including ISP coordination, switch installations, and wireless configuration. • Participate in disaster recovery planning and testing. Professional Development & Leadership • Stay current with emerging technologies including cloud networking (Azure, AWS), SD-WAN, and automation tools.• Contribute to departmental goals and initiatives (e.g., data center upgrades, cloud projects).• Mentor junior staff and participate in knowledge-sharing sessions. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Strong understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and VLANs. Experience with Cisco, F5, and Checkpoint networking and security equipment. Familiarity with cloud networking, SD-WAN, and remote access technologies including VPNs (IPSec, SSL). Excellent troubleshooting, documentation, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. After-hours, holiday and weekend support is occasionally required. Ability to travel up to 5% of the time. Licenses and Certifications CCNA or equivalent required; CCNP, CompTIA Network+, or cloud certifications (Azure/AWS) preferred. Checkpoint Certified Security Administrator (CCSA) or equivalent is a plus. Physical Requirements Ability to move or lift up to 50 pounds occasionally. Ability to perform physical tasks related to hardware installation. Ability to use a computer keyboard and calculator. Work environment is indoors; majority of the time is spent sitting at a desk. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and four years' experience in a networking - related role Compensation: Base starting range: $119,000 to $147,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand for extended periods of time occasionally.• Ability to stand, bend, stoop, sit, walk, twist and turn.• Ability to lift up to 50 pounds.• Ability to use a computer keyboard, calculator, and mouse.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Human Resources Generalist REPORTS TO: Vice President, Human Resources and Administration JOB GRADE: N10 PAY RANGE: $28.74/hour - $43.11/hour, Non-Exempt, Dependent on experience Position Summary The Human Resources Generalist supports the day-to-day operations of the Human Resources Department and serves as a key partner to team members and leaders across the Credit Union. This role assists with recruiting, onboarding, benefits administration, leaves of absence, workers' compensation, HR compliance, team member relations, and HR reporting. The HR Generalist ensures an exceptional team member experience while upholding the Credit Union's policies, values, and regulatory obligations. This position plays an important role in supporting the team member life cycle, maintaining accurate records, contributing to culture and engagement initiatives, and assisting with organizational events such as onboarding programs, In-Service Day, and career development efforts. The Human Resources Generalist is expected to model the Credit Union's Core Values: Lead with Care, Be Bold, Cultivate Curiosity, and Build Community. Duties and Responsibilities Recruiting & Onboarding Coordinates full-cycle recruitment including job postings, applicant screening, interview scheduling, and candidate communication. Supports hiring managers throughout the recruitment process and ensures timely updates and a positive candidate experience. Prepares and sends offer letters, coordinates background checks, and oversees completion of new hire requirements. Supports New Hire Orientation, onboarding events, and cross-departmental setup for new team members. Represents the Credit Union professionally at job fairs, community events, and recruiting functions. Assists with updating and maintaining job descriptions. Benefits Administration Assists with the day-to-day administration of benefits including medical, dental, vision, life insurance, 401(k), Safe Harbor contributions, and other programs. Processes enrollments, changes, and terminations; responds to team member benefit questions. Supports benefits open enrollment and communication efforts. Leaves of Absence & Workers' Compensation Coordinates leaves of absence including FMLA, CFRA, PDL, ADA accommodations, and other statutory leaves. Acts as liaison between team members, managers, and insurance providers to ensure timely documentation and compliance. Supports workers' compensation claims, incident reporting, and return-to-work processes. HR Compliance & Records Management Maintains compliance with federal, state, and local employment laws and internal HR policies. Conducts routine HR audits including I-9s, personnel files, and required postings. Ensures adherence to confidentiality standards and secure record-keeping requirements. Supports regulatory, internal, and external audit requests. Employee Relations & Culture Provides professional, confidential support to team members regarding HR-related inquiries. Assists with team member relations concerns under the guidance of the VP of HR & Administration. Supports culture and engagement initiatives including recognition programs, events, and internal communications. Assists with In-Service Day activities, new hire check-ins, and career pathing initiatives. HRIS, Reporting & Administration Supports HRIS functions including data entry, change processing, reporting, and troubleshooting. Prepares HR reports such as headcount, turnover, recruiting metrics, and compliance tracking. Maintains accurate and up-to-date personnel, benefits, and recruiting records. Supports the administration of performance reviews and team member evaluations. General HR Support Assists with policy updates, communications, and the development of HR procedures. Provides support for training and development activities coordinated through HR. Maintains a high level of professionalism while modeling the Credit Union's Core Values. Performs other related duties as assigned. Education/Experience Requirements High school diploma or equivalent; Bachelor's degree preferred. 3-5 years of experience in human resources, with exposure to multiple HR functional areas. Knowledge of California employment laws including wage and hour, leave laws, and regulatory compliance. Strong organizational skills with the ability to manage multiple priorities and deadlines. Excellent customer service, communication, and interpersonal skills. Ability to maintain confidentiality and use sound judgment in handling sensitive matters. Proficiency in HRIS or payroll systems (ADP preferred), and Microsoft Office Suite. SHRM-CP or PHR certification preferred. Experience in a credit union or financial services environment preferred. Recruiting or talent acquisition experience in a fast-paced setting preferred. Working Conditions/Physical Demands Work is primarily performed in an office environment with routine use of a computer, phone, and standard office equipment. May require occasional travel to branches or events. Must be able to lift up to 25 pounds occasionally (e.g., supplies, event materials). ______________________________ ______________________________ Team Member Signature Date ______________________________ ______________________________ Manager Signature Date

Job DescriptionRedwood Credit Union is seeking an Assistant Manager of Brand & Social Marketing who will be responsible for shaping RCU's external brand story, driving brand affinity, and amplifying RCU's voice in the markets served. Lead a high-performing team, manage strategic communications across all channels, steward brand identity, and collaborate across departments and external partners to deliver integrated, impactful marketing initiatives. Key ResponsibilitiesStrategic Scope & Impact:o Champion RCU's brand strategy, ensuring consistent, compelling storytelling across all touchpoints.o Lead and mentor a team fostering a culture of creativity, accountability, and excellence.o Serve as a strategic partner to Marketing leadership, contributing to long-term brand vision and social engagement strategies.Brand & Creative Leadership: o Act as a brand guardian, ensuring fidelity to brand standards across internal and external communications.o Provide strategic direction and coaching to team members in campaign development, creative execution, and social media strategy.o Align brand messaging with organizational goals through close collaboration with internal stakeholders.o Take an active role in RCU sponsored community events and contribute to local area non-profits and community groups.Integrated Campaign Development: o Architect and execute multi-channel brand campaigns that drive awareness, engagement, and member growth.o Oversee creative briefing, production timelines, and cross-functional rollout to ensure campaigns are delivered with precision and impact.o Analyze performance metrics and translate insights into actionable improvements.o Identify and develop new ideas to expand the brand including sponsorships and partnerships. Media Strategy & Optimization:o Oversee media planning and buying across traditional and digital channels in partnership with product and business line marketing teams.o Manage agency relationships, contracts, and budgets to maximize reach and ROI.o Continuously monitor media performance and refine strategies to meet evolving objectives.Social Media & Influencer Engagement:o Support Social Media Specialist in curating a content calendar that reflects brand voice and drives community engagement.o Oversee development of platform-specific content that resonates with diverse audiences.o Expand RCU's finfluencer program, leveraging trusted voices to build credibility and deepen member relationships.o Use data-driven insights to optimize social performance and inform future content strategy.Marketing Operations & Coordination:o Direct Marketing Coordinator in executing key campaigns (e.g., Youth Month, special initiatives) and managing department operations.o Ensure seamless execution of marketing programs through effective planning and resource management.Cross-Functional Collaboration & Leadership:o Inspire and develop team members through clear vision, feedback, and professional growth opportunities.o Collaborate with internal teams, agencies, and external partners to deliver cohesive, high-impact marketing initiatives.o Act as a strategic advisor to senior marketing leadership, contributing to brand evolution and social innovation.Agency Management:o Manage existing and new agency partnerships.o Develop compelling brand briefs and efficient processes.o Ensure budgets are set and managed effectively.Measurement & Reporting:o Ensure goals and KPIs are defined for brand, campaign and key initiatives.o Develop and maintain learning plans to ensure we become smarter over time. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Proven success in developing and executing integrated campaigns across paid, earned, and owned media. Strong analytical acumen with the ability to translate data into strategic decisions. Exceptional leadership, communication, and project management skills. Deep understanding of media planning, social media trends, and influencer engagement. A strong critical thinker proficient at evaluating the audience for an online brand and identifying the most effective ways of reaching them. Strong attention to detail and demonstrated ability to ensure quality control and follow-through. Strong team player with the ability to establish and maintain effective working relationships. Ability to lead and work with cross-functional teams. Ability to prioritize and successfully manage multiple tasks and deadlines simultaneously. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in marketing, communications, business or related field, with a minimum of six years' experience in brand marketing, social media or integrated communications, with prior experience managing staff. Compensation: Base starting range: $104,249.00 to $126,302.00 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 25 pounds occasionally.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Job DescriptionRedwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. Key ResponsibilitiesService:o Answer the telephone within established performance and service guidelines.o Complete phone transactions accurately and efficiently.o Disseminate and provide education of lending, CUSO and membership information to callers.o Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistanceo Provide basic level technical support of our online and Mobile banking platformso Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards.Sales & Efficiency:o Attain individual and departmental goals and objectives as established in the MSC performance standards.o Cross-sells Credit Union products and services.o Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures.Support:o Post and balance daily work and maintain proper documentation.o Utilize online manuals and knowledge repository as a resourceo Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.o Compile data and complete work related to departmental reports.o Maintain files, post records, make and check routine calculationso Perform all functions in a security conscientious manner. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualifications: Knowledge, Skills and Abilities Knowledge of modern office methods, practices and procedures. Skilled in operations of personal computer with Internet and Intranet access in a Windows environment. Demonstrated Member service skills. Ability to cross-sell products and services to meet Member needs. Ability to make mathematical computations. Ability to type 40 words per minute. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Must be able to work on Saturdays The Ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment. Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience. (This position is also eligible for an 8% call center differential) Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to talk on the phone• Ability to stand, bend, stoop, sit, walk, twist and turn.• Ability to lift up to 15 pounds.• Ability to use a computer keyboard and calculator.•Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Job DescriptionRedwood Credit Union is seeking a Product Analyst, who will administer the product portfolio optimization program, used to monitor and enhance RCU's existing products and services. Responsibilities include assessing the current state of products and services to identify gaps and opportunities, managing and monitoring catalog-level product performance and reporting, and supporting optimization and enhancement initiatives that improve the Member experience and drive Member growth and retention. Key ResponsibilitiesProduct Assessments:o Prepare materials for product assessments, including drawing insights from Member and team member feedback, surveying branches and the contact center, and determining the current digital experience.o Facilitate product assessment workshops with line of business partners.o Assess current-state product performance and identify strengths and opportunities for improvement.o Document and present assessment results including defining opportunities.o Facilitate the prioritization of enhancements and optimizations emerging from product assessments.o Analyze product and service key performance indicators (KPIs) after launch and develop action plans to advance success and address challenges.Product Catalog Management: o Develop an in-depth knowledge of Redwood Credit Union's product catalog, assessment process, and key performance indicators.o Administer the catalog database, updates, and reporting.o Support ongoing KPI reporting and monitoring.Product Strategy, Planning, and Delivery: o Benchmark competitors, credit unions, fintechs, and others.o Identify market and consumer trends that may impact product performance or create new opportunities.o Support activities and projects to implement and launch product and service enhancements and optimizations.o Support backlog management for each product area. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Ability to conduct research, document findings, and make recommendations. Ability to analyze problems and challenges, identify and evaluate alternatives, and develop potential solutions. Strong communication, including verbal, written, and presentation skills. Able to prepare and present reports and presentations of analysis, insights, and recommendations. Strong collaboration skills with the ability to effectively coordinate and facilitate meetings and group working sessions. High attention to detail and accuracy with the ability to extract insights from data and provide a qualitative analysis. Proficiency with Microsoft Word, Excel, and PowerPoint, as well as high aptitude to quickly learn how to use task-specific software tools. Preferred Qualifications Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously. Experience in data analysis and drawing insights from feedback and data. Financial services industry and/or credit union experience. Strong desire to learn and grow as a product management professional. The ideal candidate has a combination of education and experience equivalent to an associate's degree, plus a minimum of two years of relevant experience. Compensation: Base starting range: $33.00 to $44.00 hourly commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to lift up to 20 pounds.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Redwood Credit Union is seeking an IT Infrastructure Manager, who will ensure the confidentiality, integrity, availability, and performance of the RCU compute and network environments. This includes leading an infrastructure engineering team responsible for highly technical work across all aspects of the RCU IT infrastructure, including administration of the network management, cloud platforms, DevOps practices, infrastructure as code (IaC), compute virtualization technologies, Windows and Linux servers, storage, databases and Symitar core system. Drive automation and scalability through modern engineering practices while ensuring mission-critical systems remain secure, resilient, and operational 24/7. Key ResponsibilitiesTeam Leadership:o Lead the team responsible for the development, management and security of the server and network environment at RCU.o Ensure 24-hour support for all mission critical systems and infrastructure.o Lead the incident response team and establish procedures and controls to ensure the confidentiality, integrity, and availability of RCU systems and data.o Facilitate relationship with vendors to schedule repair and maintain enterprise application system hardware.o Prioritize technical issues and communicate resolution times as needed.o Supervise staff: Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strong working relationships.o Ensure effective disaster recovery and business continuity of enterprise applications and host systems.Infrastructure Architecture & Management: o Design, maintain and administer the technology infrastructure deployed to support The Redwood Group, including network, server, virtualization, storage, database, and telecom systems.o Develop procedures and processes to oversee and maintain the RCU infrastructure, SAN/NAS storage systems, servers, and databases of the organization.o Implement monitoring and alerting tools to provide real-time feedback on the security, performance, and availability of RCU systems and networks.o Automate the tasks necessary for managing RCU infrastructure, such as administration tasks, monitoring, testing, deployments, etc.o Provide feedback on possible budgetary outlays and maintain operations within budget.o Contribute to key departmental and corporate strategic initiatives and make recommendations to the IT Business Plan.o Create, maintain, and validate disaster recovery processes for all systems and network equipment. Ensure adequate recovery time and point objectives are achievable.o Support the teams in troubleshooting testing and debugging PC, server, network, and printer configurations. Tech Support: o Ensure full operability of Network, Server and PC's, hardware, and software for the Credit Union.o Document and resolve both end user and network related problems.o Prioritize problem resolution and daily schedule as work dictates.o Formulate and ensure adherence to quality assurance standards, internal to the department and external to end-users.o Formulate and contribute to effective planning that improves performance and reliability of the network systems.o Develop and maintain user guides, network diagrams, procedures, and business continuity information department.o Oversee resource planning and scheduling to ensure consistent coverage and effective off-hours support for IT infrastructure services.o Diagnose, repair, and report to management system issues, security incidents, and other IT events.o Develop strong working relations with third party vendors to assist in maintaining equipment and resolving related problems.o Uphold established department service standards. DevOps: o Implement and manage Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar to automate provisioning and configuration of infrastructure.o Develop and maintain CI/CD pipelines to streamline application and infrastructure deployments across environments.o Integrate monitoring, logging, and alerting into DevOps workflows to ensure system reliability and performance.o Collaborate with development teams to enable continuous delivery and improve release cycles through automation and orchestration.o Drive adoption of cloud-native practices and containerization technologies (e.g., Docker, Kubernetes) for scalable and resilient infrastructure.o Establish and enforce version control and configuration management standards for infrastructure and deployment scripts. IT Development: o Prepare and present recommendations and updates on projects, support, and future needs planning both in writing and verbally.o Provide mentorship to the infrastructure and support desk staff.o Lead the organization in networking projects.o Locate and choose new learning opportunities to enhance and further knowledge of department practices.o Recommend vendors and equipment based on research and current documentation.o Research new technologies relating to core business functions.o Draft and recommend technology plans and requirements for business needs.o Establish and maintain relationships with key contacts in the community including volunteer centers and non-profit organizations; participate in community events. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Certification or equivalent experience, knowledge and/skill in Cisco network and CheckPoint firewall management, VMWare management, Windows server administration, Netapp Storage administration, Linux administration, VoIP administration and / or Symitar administration. Thorough knowledge of industry practiced infrastructure protocols, terminology, and procedures. Thorough knowledge of infrastructure troubleshooting and resolution. Thorough knowledge of PC and server hardware and software. Current knowledge of processes, procedures, rules, and regulations pertaining to information technology. Ability to work independently with little supervision and/or direction. Ability to develop and implement technology projects. Ability to interact and communicate with outside vendors and internal clients. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to travel up to 10% of the time. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and a minimum of eight years of experience maintaining and administering a modern IT environment. Prior management experience is strongly desired. Compensation: Base starting range: $138,112.00 to $181,980.00 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to travel to offsite corporate locations and branch offices as needed.• Ability to occasionally stand for extended periods of time.• Ability to bend, stoop, sit, walk, twist and turn.• Ability to move or lift up to 50 pounds occasionally.• Ability to use a computer keyboard, calculator, and mouse.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Job DescriptionRedwood Credit Union is seeking a Senior SBA/Commercial Credit Analyst, who will prepare SBA and commercial loan applications in accordance with the Credit Union's underwriting guidelines and influence the quality of credit through guideline adherence. Draft loan recommendations, including analysis of financial and other information, to present in a concise, accurate written form as prescribed by Credit Union without assistance. Assist with administration of the loan portfolio. Provide peer leadership in the areas of credit analysis, SBA processes/procedures and portfolio review. Requires extensive knowledge of the loan requirements for SBA and commercial lending with a demonstrated ability to perform research activities and loan portfolio analyses. Key ResponsibilitiesBusiness Loan Functions:o Review and approve annual portfolio analyses for all BSA loan files.o Serve as backup to management to support credit and portfolio analysis supervisory activities.o Assist Credit Analysts and Portfolio Specialists with questions and training needs, including SBA SOP understanding, SBA loan process/procedures, all commercial credit analysis, financial spreading, covenant, and condition management.o Assist Senior Management in making key business decisions that require knowledge in SBA underwriting and compliance.o Analyze credit worthiness, including review of tax returns, financial statements, credit reports, business plans, and other relevant information.o Prepare draft credit recommendation, risk rating recommendation, spreadsheets, and other approval documents.o Structure credit memos to best meet the Credit Union's risk and profitability requirements while maintaining a competitive position in the marketplace.o Determine SBA eligibility and ensure compliance with SBA policy.o Present loans to the Business Loan Committee for approval, when applicable.o Underwrite and generate complete credit memos for all loan products.o Maintain contact with other credit administration team members through the loan closing process as needed, to ensure all conditions and loan requirements are satisfied, including regulatory compliance.o Perform periodic review of loans; maintain contact with Members and RCU team members as required.o Maintain a complete understanding of RCU credit policy and SBA eligibility requirements under the SBA 7(a) and 504 guaranteed loan programs, with ability to assist others with related questions and research independently for unknowns.o Thoroughly analyze and make recommendations for complex SBA and commercial real estate credits.o Ensure compliance with pertinent government rules and regulations.o Manage file through underwriting and approval process, working with loan officer, credit staff, Members, and outside service providers throughout process.Member Service: o Provide exceptional service to all Members, volunteers, internal team members and service providers.o Respond to credit inquires.o Call Members to request financial information or documentation, as required.o Answer Member questions as they relate to Business Service deposits and loans. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Current knowledge of all laws, rules and regulations pertaining to business/SBA lending and compliance. Highly developed analytical skills for making sound credit decisions. Excellent written and verbal communication skills. Flexibility to manage time with ability to prioritize multiple tasks. Ability to work effectively under deadlines and stress. Ability to thoroughly analyze and make recommendations on an independent basis and demonstrate solid decision-making abilities. Thorough knowledge of all aspects of financial institution business services including lending methods, practices, and services. Knowledge of credit and interest rate economics. Knowledge of asset, liabilities, credit dynamics in a business services lending environment. Skill in the operation of a personal computer with word processing, spreadsheet and presentation software and Intra/Internet access. Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches. Ability to communicate effectively both verbally and in writing. Ability to work independently with minimal supervision. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business administration, finance or closely related field, and a minimum of five years of experience with commercial financial analysis or underwriting, and a minimum of three years of experience with SBA loans. Compensation: Base starting range: $50.00 to $66.00 hourly commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 15 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Job DescriptionRedwood Credit Union is seeking a Mortgage Lending Manager to strategically plan, implement, lead, and evaluate Redwood Credit Union's (RCU) residential mortgage lending channels with a focus on providing excellent Member service and sound lending growth through sales efforts while also satisfying risk/return objectives set by RCU's Asset/Liability Committee (ALCO) and its Credit Risk Management Committee. this position will have departmental oversight which includes underwriting, loan processing, loan closing/funding, mortgage compliance and internal home loan originations teams. Leadership and Management:• Responsible for the total Member experience in all mortgage lending programs, while managing the day-to-day lending operations through direct reporting assistant managers.• Drive maximum lending performance by synthesizing and analyzing information and recommending opportunities for current and future growth.• Maximize production efficiencies and resolve problems through analysis of data, identification of root cause(s), evaluation of options, rendering of decisions and implementation of action.• Supervise staff: goals, training, resources, support, feedback, and accountability. Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships.• Communicate with the Leadership Team and department staff regarding all aspects of mortgage lending opportunities, operations, procedures, policies and strategies.• Further RCU lending presence by building external relationships by participating in and representing RCU at internal and external events, conferences, and community functions.• As a member of the Leadership Team, attend and contribute to meetings, planning sessions, strategic initiative committee discussions, etc. as appropriate.• Establish and maintain credibility throughout RCU by being an effective listener and problem solver for team members on all lending related issues. Program Management:• Ensure compliance with pertinent government rules and regulations.• Evaluate and adjust mortgage lending procedures, underwriting criteria, documents and forms to ensure efficiency, compliance, and quality.• Further achievement of mortgage lending goals by directing strategic and operational activities including origination, processing, underwriting, closing and secondary marketing, while also actively seeking ways to change and improve business units going forward.• Actively partner with peers across Redwood Credit Union to integrate mortgage lending into referral activity across departments.• Optimize origination efforts through a variety of distribution channels including an inbound call center, internal loan officer(s), and direct lending through the RCU branches.• Assure timely and quality completion of strategic objectives by defining priorities, assigning key tasks, measuring results, and following through to ensure accountability.• Assist in developing and implementing portfolio management and risk management strategies including overseeing quarterly Portfolio Reviews that reduce risk to appropriate levels for RCU while also being sensitive to individual Member needs.• Partner with vendor management for all Mortgage related vendors, and work with outside vendors (AMCs, title and escrow companies, attorneys, credit vendors, creditors) to ensure a partnership that results in efficient and effective productivity.Controlling• Decision loans as required by lending authority and recommend/manage lending authority for team members.• Through loan audits and quality control reviews, ensure loans are originated within RCU and current investor standards.• Prepare weekly Status Reports for the VP, Mortgage Lending.• Ensure compliance with budget by monitoring activities and reporting deviations. Planning:• Recommend short-and long-term goals, strategies, objectives, and loan programs for all mortgage lending activities.• Develop and implement loan-pricing and portfolio management strategies that will meet or exceed return on equity targets while providing targeted loan growth.• Develop mortgage lending promotional programs for internal Loan Officers in coordination with the Marketing Department, e.g. flyers, email and printed advertisements.• Develop and execute plans to develop mortgage lending opportunities by establishing direct relationships with realtors, vendors, and other influencers throughout RCU's field of Membership. Non-Essential Functions:• Provide general training to RCU staff not in lending.• Participate in community events, community volunteer boards & associations. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. MINIMUM QUALIFICATIONS:Knowledge, Skills and Abilities• Strong communication and presentation skills.• Excellent interpersonal skills, as well as the ability to maintain credibility and engender trust.• Thorough knowledge of all aspects of financial institution mortgage lending methods, practices and services, economics and credit dynamics, as well as laws, rules, and regulations.• Exceptional management skills.• Strong negotiation skills.• Skill in the operation of a personal computer and word processing, spreadsheet and presentation software.• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop effective approaches.• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.• Ability to lead, motivate, and supervise team members.• Ability to establish and maintain effective working relationships with a diverse group of people including Board Members, regulators, Members, team members, attorneys, vendors, and other parties.• Ability to travel 20% of time.Licenses and Certifications• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 76. Compensation: Base starting range: $137,000 to $ 151,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 15 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Job DescriptionRedwood Credit Union is looking for a Part Time Member Service Associate (24 -25 hours per week) who will be responsible for performing routine teller work, provides excellent Member service, and contributes to the success of the branch by selling and referring Credit Union products. As the face of the organization, this position serves as a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers. Key ResponsibilitiesSales & Service:o Provide exceptional member service to all Members, volunteers, internal employees, and service providers.o Explain products and services to Members to meet their needs. Cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services.o Establish basic products and services for Members.o Provide information to Members' questions or directs them to the appropriate person or department for assistance.o Safeguard Member information and ensure confidentiality by following established policy and procedures.Transactions:o Complete Members' transactions accurately and efficiently using established policies and procedures.o Balance cash, checks, and maintain proper documentation.Teamwork and Other Functions:o Attend and contribute to departmental meetings.o Perform branch opening and closing duties.o Perform other duties as assigned.o Complete orders for Credit Union forms and supplies.o Participate in Credit Union committees. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities . Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad . As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualifications: Knowledge, Skills and Abilities Ability to count and balance cash. Ability to effectively cross-sell products and services using a needs-based sales approach. Ability to work a rotating schedule which will include working on rotating Saturdays. Ability to learn new products, services, procedures, technology and concepts. Ability to establish and maintain effective working relationships with a diverse group of people. Ability and desire to work in a team environment. Ability to communicate effectively both verbally and in writing. Knowledge of basic math principles. Knowledge of basic financial institution products and services. Skilled in the operation of office equipment including personal computers with Internet and intranet access. The ideal candidate has a combination of education and experience equivalent to a high school diploma, and at least six months experience in retail sales and cash handling experience. Compensation: base starting range $22.00 to $28.00 per hour commensurate with experience. (This position is also eligible for a 15% Geographic Differential) Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist and turn.• Ability to lift up to 25 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors, majority of the time is spent standing or sitting at a workstation. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

A Mortgage Loan Officer is responsible for originating 1st Mortgage Loans, Home Equity Loans, and Home Equity Lines of Credit (HELOC) in accordance with Agency and investor guidelines. The successful candidate provides information on credit union products and services to potential borrowers according to all credit union policies and procedures as well as Federal and State rules and regulations. Interviews all applicants for real estate loans. Prepares, analyzes, processes and documents all required forms and related documents for real-estate loans. Approves or denies loan applications based on analysis of each applicant's background. Responsible for promoting credit union products and services to ensure meeting productivity goals. Accountable for all the conditions set forth in the Compensation Agreement. ESSENTIAL DUTIES AND RESPONSIBILITIES Assists the member in determining and recommending the proper loan program that meets their needs. Completing accurate and thorough loan applications. Establishing membership when applicable and gathering the necessary paperwork, including income, assets, and any relative documentation to begin the loan process. Follow up on leads and generating referrals from past members for new business. Cultivating relationships with community groups, real estate agents, financial planners, accountants, and others to bring in new business. Manage pipeline by communicating with the real estate operations team. In addition to, gathering additional documentation when necessary and providing timely updates to members. QUALIFICATIONS, EDUCATION and/or EXPERIENCE To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or its equivalent is required. Three (3) years' experience working in a sales environment or in a similar position in the mortgage lending industry is required. Two years' experience with conforming, nonconforming, and alternative loan products and pricing is strongly preferred. Undergraduate degree with major coursework in accounting, finance, marketing, or a related field is preferred. Why Altura? WORK-LIFE BALANCE Vacation (10+ or Minimum Days) Sick (8 Days) Holidays (11 Days & 1/2 Day Christmas Eve) Birthday & Anniversary Day Off Specialized Paid Time Off (Jury Duty, Bereavement, etc.) Community Volunteer Events Social Events & Outings Event & Venue Discounts WEALTH INCENTIVES Competitive Pay Stakeholders 401k Dollar-for-Dollar Match up to 6% (after one year of service) Business Attire Allowance Annual Performance Review & Increase Wellness Incentive Tuition Reimbursement Awards, Recognitions & Incentives Free Checking & Savings Accounts Discounted Employee Loan Rates HEALTH AND WELLNESS Kaiser and Cigna Medical & Prescription Plans Dental & Vision Fitness Challenges & Gym Access Onsite Wellness Programs Medical & Dependent Flex Spending Account Life & A&D Insurance Employee Assistance Program Pet Insurance

Redwood Credit Union is seeking a Network Engineer who supports the design, implementation, and maintenance of secure, scalable, and high-performance network infrastructure across the organization. This role ensures the confidentiality, availability, and integrity of network systems while aligning with Redwood Credit Union's strategic goals and compliance standards. The engineer collaborates with cross-functional teams to deliver reliable connectivity, troubleshoot issues, and support ongoing infrastructure modernization efforts. The team ensures mission critical systems are operating securely 24 hours a day, 7 days a week. Key Responsibilities Network Operations & Engineering * Design, deploy, and administer LAN/WAN/SD-WAN infrastructure, wireless networks, and cloud-based networking solutions and environments * Monitor network performance using tools like SolarWinds, PRTG, and Wireshark; identify and resolve bottlenecks, outages, improvement opportunities, security vulnerabilities, and efficiency improvements. * Support network hardware lifecycle management including routers, switches, firewalls (including Checkpoint, and Cisco ASA), and wireless access points. * Participate in network upgrades, patching, and configuration changes with minimal downtime. * Maintain accurate documentation including network diagrams, configuration records, and change logs. Security & Compliance * Implement and maintain network security protocols including firewalls, VPNs (IPSec, SSL, and site-to-site), IDS/IPS, and Zero Trust principles * Administer and monitor Checkpoint firewall appliances and VPN gateways, ensuring secure remote access and perimeter defense * Collaborate with cybersecurity teams to ensure compliance with internal policies and external regulations (e.g., NCUA, PCI-DSS) * Respond to security alerts and participate in incident response and forensic investigations. Conduct periodic reviews of access controls, firewall rules, and vulnerability scans. Infrastructure Support & Collaboration * Provide Tier 2/3 support for network-related issues and escalate as needed. * Work closely with Systems, DevOps, and Application teams to support infrastructure needs. * Assist in remote site deployments, including ISP coordination, switch installations, and wireless configuration. * Participate in disaster recovery planning and testing. Professional Development & Leadership * Stay current with emerging technologies including cloud networking (Azure, AWS), SD-WAN, and automation tools. * Contribute to departmental goals and initiatives (e.g., data center upgrades, cloud projects). * Mentor junior staff and participate in knowledge-sharing sessions. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? * 29th largest credit union in the U.S. and the largest financial institution based in the North Bay * Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial * Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" * Recognized by Newsweek as one of "America's Best Credit Unions 2024" * Recognized by Forbes as one of "America's Best Small Employers 2023" * Voted Best Places to Work in the North Bay 20 years in a row * World-class Employee Engagement scores * Rated Superior in Service by more than 90% of Members, surveyed by SF Gate * Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities * Strong understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and VLANs. * Experience with Cisco, F5, and Checkpoint networking and security equipment. * Familiarity with cloud networking, SD-WAN, and remote access technologies including VPNs (IPSec, SSL). * Excellent troubleshooting, documentation, and communication skills. * Ability to work independently and collaboratively in a fast-paced environment. * After-hours, holiday and weekend support is occasionally required. * Ability to travel up to 5% of the time. Licenses and Certifications * CCNA or equivalent required; CCNP, CompTIA Network+, or cloud certifications (Azure/AWS) preferred. * Checkpoint Certified Security Administrator (CCSA) or equivalent is a plus. Physical Requirements * Ability to move or lift up to 50 pounds occasionally. * Ability to perform physical tasks related to hardware installation. * Ability to use a computer keyboard and calculator. * Work environment is indoors; majority of the time is spent sitting at a desk. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and four years' experience in a networking - related role Compensation: Base starting range: $119,000 to $147,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: * Competitive medical, dental, and vision insurance, mental health offerings * Employee performance incentive plan * Salary Advancement- Merit increase based on performance * 401(k) program with employer match * Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: * RCU employees are eligible for a .75% discount off RCU standard collateral auto loans * RCU employees are eligible for a 1% discount on all recreational or boat loan products * 2% discount off Visas and LOC Loans through RCU * 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. * 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. * 0% interest on garment, fitness, or home office equipment loan of up to $500 * 100% financing for employee purchased homes! Physical Requirements: * Ability to stand for extended periods of time occasionally. * Ability to stand, bend, stoop, sit, walk, twist and turn. * Ability to lift up to 50 pounds. * Ability to use a computer keyboard, calculator, and mouse. * Work environment is indoors; majority of the time is spent sitting at a desk. * Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].

Job DescriptionRedwood Credit Union is looking for a Wires Services Specialist I, who under limited supervision, will perform a wide variety of semi-routine accounting, regulatory compliance, clerical, product quality control and technical duties. Key ResponsibilitiesMember Service:o Responsible for processing a high volume of Domestic and International wires through various channels, using wire platform systems with first level permissions.o Ensure all wire information is correct including ABA numbers and SWIFT codes are valid.o Follow regulatory compliance procedures for wire area.o File all incoming and outgoing wires.o Maintain daily log sheets of wire activity and send notifications as requested.o Review, process exceptions, and balance reports for wire process.o Process wire traces and research.o Create solutions and system enhancements when feasible.o Research and resolve Members' problems or complaints related to wire traces and non-receipt of funds, draft and gather documentation to accurately respond back through verbal and/or written communication.o Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues.o Detect fraud to prevent losses to the Credit Union.o Provide back-up and coverage to other department positions.Department and Branch Support:o Support and answer phone queue and manage email.o Provide project support and implementation.o Analyze processes and recommend changes for efficiency and service.o Compile monthly status report, general ledger reconciliations and board reports.o Provide information to branches and team members as needed related to processes and procedures. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Skill in the operation of a PC, with word processing and spreadsheet software and internet access. Knowledge of financial services, credit union industry and regulations, terminology, and procedures preferred. Knowledgeable of regulatory requirements for wires. Ability to process wires and similar electronic payments. Ability to work successfully in a high volume, technically oriented job. Ability to work independently; self-motivated and resourceful. Ability to make sound judgement and decisions. Ability to accurately calculate interest and dividends and make mathematical computations. Ability to troubleshoot a wide variety of Member account discrepancies while being sensitive to Member issues, confidentiality, and discretion. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to work a rotating schedule which will include working on rotating Saturdays. The ideal candidate has a combination of education and experience equivalent to an associate degree or a minimum of two years' experience in customer service, accounting, or closely related field with knowledge of document processing preferred. Experience at a financial institution is required. Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, reach overhead, twist, and turn.• Ability to lift up to 20 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Redwood Credit Union is seeking an Assistant Manager of Brand & Social Marketing who will be responsible for shaping RCU's external brand story, driving brand affinity, and amplifying RCU's voice in the markets served. Lead a high-performing team, manage strategic communications across all channels, steward brand identity, and collaborate across departments and external partners to deliver integrated, impactful marketing initiatives. Key Responsibilities Strategic Scope & Impact: o Champion RCU's brand strategy, ensuring consistent, compelling storytelling across all touchpoints. o Lead and mentor a team fostering a culture of creativity, accountability, and excellence. o Serve as a strategic partner to Marketing leadership, contributing to long-term brand vision and social engagement strategies. Brand & Creative Leadership: o Act as a brand guardian, ensuring fidelity to brand standards across internal and external communications. o Provide strategic direction and coaching to team members in campaign development, creative execution, and social media strategy. o Align brand messaging with organizational goals through close collaboration with internal stakeholders. o Take an active role in RCU sponsored community events and contribute to local area non-profits and community groups. Integrated Campaign Development: o Architect and execute multi-channel brand campaigns that drive awareness, engagement, and member growth. o Oversee creative briefing, production timelines, and cross-functional rollout to ensure campaigns are delivered with precision and impact. o Analyze performance metrics and translate insights into actionable improvements. o Identify and develop new ideas to expand the brand including sponsorships and partnerships. Media Strategy & Optimization: o Oversee media planning and buying across traditional and digital channels in partnership with product and business line marketing teams. o Manage agency relationships, contracts, and budgets to maximize reach and ROI. o Continuously monitor media performance and refine strategies to meet evolving objectives. Social Media & Influencer Engagement: o Support Social Media Specialist in curating a content calendar that reflects brand voice and drives community engagement. o Oversee development of platform-specific content that resonates with diverse audiences. o Expand RCU's finfluencer program, leveraging trusted voices to build credibility and deepen member relationships. o Use data-driven insights to optimize social performance and inform future content strategy. Marketing Operations & Coordination: o Direct Marketing Coordinator in executing key campaigns (e.g., Youth Month, special initiatives) and managing department operations. o Ensure seamless execution of marketing programs through effective planning and resource management. Cross-Functional Collaboration & Leadership: o Inspire and develop team members through clear vision, feedback, and professional growth opportunities. o Collaborate with internal teams, agencies, and external partners to deliver cohesive, high-impact marketing initiatives. o Act as a strategic advisor to senior marketing leadership, contributing to brand evolution and social innovation. Agency Management: o Manage existing and new agency partnerships. o Develop compelling brand briefs and efficient processes. o Ensure budgets are set and managed effectively. Measurement & Reporting: o Ensure goals and KPIs are defined for brand, campaign and key initiatives. o Develop and maintain learning plans to ensure we become smarter over time. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? * 29th largest credit union in the U.S. and the largest financial institution based in the North Bay * Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial * Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" * Recognized by Newsweek as one of "America's Best Credit Unions 2024" * Recognized by Forbes as one of "America's Best Small Employers 2023" * Voted Best Places to Work in the North Bay 20 years in a row * World-class Employee Engagement scores * Rated Superior in Service by more than 90% of Members, surveyed by SF Gate * Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities * Proven success in developing and executing integrated campaigns across paid, earned, and owned media. * Strong analytical acumen with the ability to translate data into strategic decisions. * Exceptional leadership, communication, and project management skills. * Deep understanding of media planning, social media trends, and influencer engagement. * A strong critical thinker proficient at evaluating the audience for an online brand and identifying the most effective ways of reaching them. * Strong attention to detail and demonstrated ability to ensure quality control and follow-through. * Strong team player with the ability to establish and maintain effective working relationships. * Ability to lead and work with cross-functional teams. * Ability to prioritize and successfully manage multiple tasks and deadlines simultaneously. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in marketing, communications, business or related field, with a minimum of six years' experience in brand marketing, social media or integrated communications, with prior experience managing staff. Compensation: Base starting range: $104,249.00 to $126,302.00 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: * Competitive medical, dental, and vision insurance, mental health offerings * Employee performance incentive plan * Salary Advancement- Merit increase based on performance * 401(k) program with employer match * Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: * RCU employees are eligible for a .75% discount off RCU standard collateral auto loans * RCU employees are eligible for a 1% discount on all recreational or boat loan products * 2% discount off Visas and LOC Loans through RCU * 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. * 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. * 0% interest on garment, fitness, or home office equipment loan of up to $500 * 100% financing for employee purchased homes! Physical Requirements: * Ability to stand, bend, stoop, sit, walk, twist, and turn. * Ability to lift up to 25 pounds occasionally. * Ability to use a computer keyboard and calculator. * Work environment is indoors; majority of the time is spent sitting at a desk. * Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].

Job DescriptionRedwood Credit Union is seeking a Senior Business Continuity Specialist who will plan, organize, and perform activities and projects for RCU's business continuity program (BCP) to ensure the organization is prepared to respond to and recover from disruptions, ensuring the continuity of critical operations and services. Work closely with departments across RCU to ensure the effectiveness of the BCP and lead efforts to continuously improve RCU's readiness in the event of a business disruption. Key ResponsibilitiesBusiness Continuity Program Management:o Support enterprise risk leadership in conducting business continuity risk assessments to identify points of vulnerability, gaps in existing capabilities vs. critical business needs, and identify risk reduction strategies.o Plan, conduct and maintain an enterprise-wide Business Impact Analysis (BIA), analyze BIA data and report findings and recommendations to the Compliance Manager.o Maintain RCU's Business Continuity Plans and Business Impact Analysis designed to address critical business needs and how RCU will respond and recover from business disruptions to include maintaining plan information in the Archer GRC application as well as ensuring that RCU's intranet site dedicated to BCP is current.o Lead business continuity related projects, including setting project goals, coordinating efforts between multiple departments, monitoring for effectiveness, and ensuring projects are consistent with RCU's business continuity standards.o Take part in organizational projects or initiatives with BCP implications to ensure such initiatives are consistent with RCU's BCP standards.o Prepare business continuity status reports for ERM leadership and the Executive Risk Oversight Committee.o Support enterprise risk leadership with annual examiner discussions and preparing documentation for examinations.o Stay up to date with current trends and techniques in business continuity planning, incorporating new knowledge into the BCP as appropriate.Incident Management: o Maintain incident management plans and procedures designed to support and guide RCU's leadership response during crisis events and ensure support is provided to team members.o Assist RCU's leadership team during crisis situations by coordinating the activities of the Incident Response Team; coordination includes ensuring all tasks are properly assigned, communicated, and completed, performing situation monitoring and reporting situation updates to RCU Executives, and maintaining records of key developments of the incident.o Assist with postmortem analyses of past incident handling and draft recommendations to enhance RCU future incident management strategies.o Maintain supplies of emergency materials designed to support RCU's leadership team during crisis situations.Testing & Training: o Independently plan, design, and conduct tests and drills designed to assess the effectiveness of RCU's Business Continuity Plans and Incident Management Procedures, required to support critical RCU processes and systems. Oversee results and independently advise on remediation plans.o Organize and support Compliance Manager and enterprise risk leadership in performing annual tabletop exercises with senior leadership, individual business departments, and assist with building safety and evacuation drills.o Develop and lead training on business continuity subjects for leaders and team members.o Develop and lead enterprise risk leadership in team member communications, training, and disaster preparedness campaigns.o Document results of testing and resulting action plans for reporting to Executives, Board, and federal and state examiners. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Strong problem solving, planning, communication, organizational and interpersonal skills. Insight and judgment to initiate timely and appropriate action. Meticulous attention to detail. Ability to communicate complex ideas effectively, both verbally and in writing. Ability to establish and maintain effective working relationships with diverse groups of people. Ability to organize, coordinate and prioritize a variety of activities simultaneously. Ability to act independently and confidentially, using discretion, and tact. Ability to distinguish and manage confidential material and information. Ability and desire to work in a team environment, and ability to work independently. Skill in the operation of a PC and use of Microsoft Office software, browser- based applications, and internet and intranet applications. Basic knowledge of regulations governing business continuity planning requirements to ensure compliance and operational resilience. Proficiency in business continuity management software such as Archer GRC. Licenses and Certifications Business Continuity Officer Certification is desirable. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business, finance, or related field with a minimum of five years of experience in business continuity planning or related governance, risk, and compliance fields. Compensation: Base starting range: $91,520 to $120,573 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, and reach overhead, twist and turn.• Ability to move or lift up to 25 pounds occasionally.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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Redwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. Key ResponsibilitiesService:o Answer the telephone within established performance and service guidelines.o Complete phone transactions accurately and efficiently.o Disseminate and provide education of lending, CUSO and membership information to callers.o Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistanceo Provide basic level technical support of our online and Mobile banking platformso Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards.Sales & Efficiency:o Attain individual and departmental goals and objectives as established in the MSC performance standards.o Cross-sells Credit Union products and services.o Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures.Support:o Post and balance daily work and maintain proper documentation.o Utilize online manuals and knowledge repository as a resourceo Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.o Compile data and complete work related to departmental reports.o Maintain files, post records, make and check routine calculationso Perform all functions in a security conscientious manner. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualifications: Knowledge, Skills and Abilities Knowledge of modern office methods, practices and procedures. Skilled in operations of personal computer with Internet and Intranet access in a Windows environment. Demonstrated Member service skills. Ability to cross-sell products and services to meet Member needs. Ability to make mathematical computations. Ability to type 40 words per minute. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Must be able to work on Saturdays The Ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment. Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience. (This position is also eligible for an 8% call center differential) Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to talk on the phone• Ability to stand, bend, stoop, sit, walk, twist and turn.• Ability to lift up to 15 pounds.• Ability to use a computer keyboard and calculator.•Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Senior Mortgage Underwriter REPORTS TO: Vice President of Real Estate Lending and Servicing JOB GRADE: N10 PAY RANGE: $28.74/hour - $43.11/hour, Non-Exempt Dependent on experience Position Summary The Senior Mortgage Underwriter is responsible for underwriting first mortgage, second mortgages, HELOCs, and portfolio real estate loan products in accordance with agency, investor, regulatory, and internal credit union guidelines. This role ensures member-focused lending decisions that balance risk management with service excellence. The Senior Mortgage Underwriter handles complex loan scenarios, mentors and educates staff members, and supports the credit union's core values to improve the financial well-being of our members. Duties and Responsibilities Underwrites and decisions residential mortgage loans in accordance with FNMA and internal Credit Union guidelines to ensure compliance with Credit Union and investor standards within his/her authority. Evaluates income, assets, credit, collateral, and compliance documentation to ensure accuracy and completeness. Renders credit decisions (approval, counter offers, suspense loan files and denial) with strong risk assessment and alignment to credit union policies. Identifies and recommends alternative loan solutions. Maintains a commanding knowledge of regulatory compliance, trends, and methodologies affecting all loan products and services. Performs all income analysis for qualifying borrowers to include self-employed borrowers. Comprehensive understanding of income tax documentation including but not limited to sole proprietorships, S-corps, C-corps, partnerships, and Limited Liability Corporations is required. Review appraisals and collateral documentation for accuracy and acceptability. Issue clear, appropriate and consistent conditions to ensure high-quality loans with minimum rework. Possesses time management skills and the ability to organize, prioritize, perform multiple tasks simultaneously; handle multiple projects and meet deadlines. Shows an ability to adapt to market, regulatory, agency and investor requirement changes. Performs other duties assigned including, but not limited to, special projects requiring extensive knowledge of Credit Union and department operations, policies and procedures, and safety/compliance. Performs other duties as assigned. Education/Experience Requirements High School Diploma or equivalent is required. Either a minimum of 10 years' experience in mortgage loan underwriting in a financial institution, or a bachelor's degree in finance, business, or another related field required plus 5 years mortgage loan underwriting experience in a financial institution, is required. Must have current knowledge of state and federal regulations together with a strong working knowledge of FNMA, and FHLMC guidelines and standards. Proficiency in computer programs (e.g., Microsoft Office Word and Excel). Ability to analyze complex tax returns skills required. Ability to work effectively at a fast pace and adapt to change. Excellent written and oral communication. Proficiency with Ellie Mae or Meridian Link Mortgage required. Must be goal oriented. Working Conditions/Physical Demands Work in an office environment, requiring the use of office equipment, such as personal computers. Must be able to frequently move around the office to perform lending activities. ______________________________ ______________________________ Team Member Signature Date ______________________________ ______________________________ Manager Signature Date

Redwood Credit Union is seeking a Network Engineer who supports the design, implementation, and maintenance of secure, scalable, and high-performance network infrastructure across the organization. This role ensures the confidentiality, availability, and integrity of network systems while aligning with Redwood Credit Union's strategic goals and compliance standards. The engineer collaborates with cross-functional teams to deliver reliable connectivity, troubleshoot issues, and support ongoing infrastructure modernization efforts. The team ensures mission critical systems are operating securely 24 hours a day, 7 days a week. Key ResponsibilitiesNetwork Operations & Engineering• Design, deploy, and administer LAN/WAN/SD-WAN infrastructure, wireless networks, and cloud-based networking solutions and environments• Monitor network performance using tools like SolarWinds, PRTG, and Wireshark; identify and resolve bottlenecks, outages, improvement opportunities, security vulnerabilities, and efficiency improvements. • Support network hardware lifecycle management including routers, switches, firewalls (including Checkpoint, and Cisco ASA), and wireless access points. • Participate in network upgrades, patching, and configuration changes with minimal downtime. • Maintain accurate documentation including network diagrams, configuration records, and change logs. Security & Compliance • Implement and maintain network security protocols including firewalls, VPNs (IPSec, SSL, and site-to-site), IDS/IPS, and Zero Trust principles• Administer and monitor Checkpoint firewall appliances and VPN gateways, ensuring secure remote access and perimeter defense• Collaborate with cybersecurity teams to ensure compliance with internal policies and external regulations (e.g., NCUA, PCI-DSS)• Respond to security alerts and participate in incident response and forensic investigations. Conduct periodic reviews of access controls, firewall rules, and vulnerability scans. Infrastructure Support & Collaboration • Provide Tier 2/3 support for network-related issues and escalate as needed. • Work closely with Systems, DevOps, and Application teams to support infrastructure needs. • Assist in remote site deployments, including ISP coordination, switch installations, and wireless configuration. • Participate in disaster recovery planning and testing. Professional Development & Leadership • Stay current with emerging technologies including cloud networking (Azure, AWS), SD-WAN, and automation tools.• Contribute to departmental goals and initiatives (e.g., data center upgrades, cloud projects).• Mentor junior staff and participate in knowledge-sharing sessions. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Strong understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and VLANs. Experience with Cisco, F5, and Checkpoint networking and security equipment. Familiarity with cloud networking, SD-WAN, and remote access technologies including VPNs (IPSec, SSL). Excellent troubleshooting, documentation, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. After-hours, holiday and weekend support is occasionally required. Ability to travel up to 5% of the time. Licenses and Certifications CCNA or equivalent required; CCNP, CompTIA Network+, or cloud certifications (Azure/AWS) preferred. Checkpoint Certified Security Administrator (CCSA) or equivalent is a plus. Physical Requirements Ability to move or lift up to 50 pounds occasionally. Ability to perform physical tasks related to hardware installation. Ability to use a computer keyboard and calculator. Work environment is indoors; majority of the time is spent sitting at a desk. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and four years' experience in a networking - related role Compensation: Base starting range: $119,000 to $147,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand for extended periods of time occasionally.• Ability to stand, bend, stoop, sit, walk, twist and turn.• Ability to lift up to 50 pounds.• Ability to use a computer keyboard, calculator, and mouse.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer