Theresa Allison MD jobs in Napa, CA - 91 jobs

Job DescriptionRedwood Credit Union is seeking an Electronic Services Specialist III, who will provide technical expertise in administering payment and item processing for Redwood Credit Union. Under minimal supervision, perform a wide variety of semi-routine accounting, regulatory compliance and implementation, clerical, product development and quality control duties of moderate complexity using advanced knowledge in fraud detection, prevention, and recovery. This senior level position is responsible to lead the day-to-day functions for multiple areas of responsibility, and provide direction, training, support, and mentorship to junior team members. Key ResponsibilitiesMember Service:o Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union.o Responsible for at least two critical areas of payment or item processing for ACH, RCUpay, Bill Pay, Image Center system, Business online deposit, Lockbox, alternative payments, and MDC Risk.o Research, recommend and implement new products and services.o Research and resolve Member escalations, problems, or complaints. Respond with accurate information through verbal and/or written communication.o Resolve errors, fraud or disputes relating to Check, ACH, RCUpay and Bill Pay processing.o Provide analysis, guidance and direction for fraud detection, prevention, and recovery in multiple payment channels.o Investigate Member fraud/dispute claims. Work with other institutions to recover and mitigate fraud losses on behalf of Members and the Credit Union.o Work with IT to resolve system issues, outages, payment file issues and delays. Balance general ledgers and perform reconciliations.o Coordinate and manage workflow for area.o Manage and implement regulatory compliance for area of responsibility.o Manage and direct payment and item processing channel improvements and growth.Department & Branch Support: o Support and answer the Electronic Services phone que.o Project support and implementation.o Create and maintain training manuals, knowledge base articles for team, Members, and other departments.o Support lead in project testing and analysis to ensure delivery of quality Member experiences.o Propose system changes and makes recommendationso Stay current and aware of industry and regulation changes impacting areas of expertise.o Train branches and staff as needed in Electronic Services processes and procedures.o Cross train in all Electronic Services areas to assist during vacation or illness.o Compile monthly status report, general ledger reconciliations and board reports. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2025"• Top Corporate Philanthropists (#24) - San Francisco Business Times• Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Excellent analytical, critical thinking and process workflow skills. Ability to analyze data, trends, make recommendations and offer solutions. Ability to make sound judgments and decisions for areas of responsibility. Proficient knowledge of a PC with the use of word processing and spreadsheet software. Advanced knowledge of financial services, with the ability to understand the implications of Credit Union industry and regulations, terminology, and procedures and how to apply them. Expert knowledge and compliance regulations in ACH, Bill Pay & Payments, check image exchange and systems, OPA (courtesy pay) and MDC risk. Advanced processing experience and management in the following areas, ACH, Bill Pay and Payment systems. Advanced knowledge in Regulation CC, Uniform Commercial Code, and Regulation E. Ability to work successfully in a high volume, technically demanding job. Ability to work independently, is self-motivated and resourceful. Ability to oversee work processes and provide guidance and mentorship to junior team members. Ability to accurately calculate interest and dividends and make mathematical computations. Ability to troubleshoot a wide variety of member account discrepancies while being sensitive to Member issues, confidentiality, and discretion. Excellent communication and interpersonal skills both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to work a rotating schedule which will include working on rotating Saturdays. The ideal candidate has a combination of education and experience equivalent to an associate degree, with a minimum of five years of experience in customer service, accounting, or closely related field. Prior experience at a financial institution is required, and experience in item or payment processing functions is preferred. Compensation: Base starting range: $29.00 to $39.00 hourly commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, reach overhead, twist, and turn.• Ability to lift up to 40 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Redwood Credit Union is seeking an Investment Representative who will be focused on virtual channels such as the Member Service Center [MSC], online communications, "house" accounts and other non-in-person channels, serve team members, Member-clients, and Member-prospects by assessing their financial goals, needs, and objectives and providing them with exceptional personalized service and investment products. Key Responsibilities o Identify and evaluate Member and team member needs for financial services, assess the objectives and goals of the individual, and develop an investment strategy to implement. o Proactively market and support all aspects assigned. o Identify and develop relationships with Wholesalers. o Identify and develop relationships with assigned departments and/or teams. o Keep current on investment products and services offered. o Identify and refer Members requiring in-person or more complex services to the appropriate Advisors. o Follow through on the service and sales goals set forth by the Investment Program. o Provide regular feedback to the branch team members, identified credit union executives and sales managers regarding sales practices and business development initiatives. o Provide excellent Member service. o Periodically virtually meet with Members and/or clients to review and update needs ensuring investment objectives and goals are progressing according to plan. Meetings to take place either monthly, quarterly and/or yearly depending on client needs established by Representative. o Ensure inbound phone calls, orders/transactions, and service that requires licensing is completed. o Provide basic financial planning for Members virtually, as needed. o Address and solve business-related challenges as needed. o Work with Managers to identify and leverage cross-sell opportunities. o Support investment and credit union integration initiatives, e.g., deposit calling efforts, call nights, branch training, etc. o Support all product and campaign launches. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? * 28th largest credit union in the U.S. and the largest financial institution based in the North Bay * Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial * Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" * Recognized by Newsweek as one of "America's Best Credit Unions 2025" * Top Corporate Philanthropists (#24) - San Francisco Business Times * Voted Best Places to Work in the North Bay 20 years in a row * World-class Employee Engagement scores * Rated Superior in Service by more than 90% of Members, surveyed by SF Gate * Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities * Must possess basic investment knowledge. * Ability to follow the rules and regulations set forth by the credit union, FINRA, SEC and the broker/dealer. * Exceptional service and sales skills, ability to independently utilize judgment, and make sound business decisions. * Ability to effectively communicate verbally and in writing, with strong presentation skills utilizing video and phone. * Ability to critically think, analyze situations, and solve problems. * Ability to distinguish and manage confidential information, materials, and conversations. * Ability to establish and maintain effective working relationships in a diverse environment. * Ability to operate a personal computer and software including word processing, email, and intra/internet. Licenses and Certifications * FINRA Series 7 and Series 63 required. Ability to obtain a Series 66 or 65. * State Life and Health Insurances licenses required. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree, plus a minimum of one years' financial industry experience. Previous experience working in credit union or community bank preferred. Compensation: Base starting range: $38.00 to $50.00 hourly commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: * Competitive medical, dental, and vision insurance, mental health offerings * Employee performance incentive plan * Salary Advancement- Merit increase based on performance * 401(k) program with employer match * Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: * RCU employees are eligible for a .75% discount off RCU standard collateral auto loans * RCU employees are eligible for a 1% discount on all recreational or boat loan products * 2% discount off Visas and LOC Loans through RCU * 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. * 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. * 0% interest on garment, fitness, or home office equipment loan of up to $500 * 100% financing for employee purchased homes! Physical Requirements: * Ability to stand, bend, stoop, sit, walk, twist, and turn. * Ability to lift up to 25 pounds. * Ability to use a computer keyboard and calculator. * Work environment is indoors; majority of the time is spent sitting at a desk. * Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].

Assistant Branch Manager REPORTS TO: Branch Manager JOB GRADE: N9 PAY RANGE: $27.29/hour - $40.94/hour, Non-Exempt Dependent on experience Position Summary The Assistant Branch Manager supports the Branch Manager in the day-to-day operations of the branch by helping plan, schedule, supervise, and evaluate workflow and staffing. This role partners closely with branch leadership to ensure exceptional member service, achievement of sales and service goals, and ongoing development of team members. The Assistant Branch Manager assists in monitoring performance, resolving member and operational issues within established policies, and providing back-office support to ensure smooth, efficient branch operations.Essential Duties and Responsibilities Sets goals for performance and deadlines in alignment with organizational goals and vision. Organizes and monitors workflow, ensuring that team members understand their duties and delegated tasks. Monitors team member productivity and provides constructive, consistent feedback, coaching and counseling. Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations. Support the Branch Manager in setting performance goals and deadlines aligned with the Credit Union's strategic goals and vision. Assist with organizing, monitoring, and prioritizing workflow to ensure team members understand assigned duties and responsibilities. Monitor team member productivity and provide regular coaching, feedback, and guidance to support performance and professional development. Help maintain a safe, compliant, and positive work environment by enforcing organizational standards and adhering to applicable laws and regulations. Supervise and support branch team members by observing member interactions, assisting with cross-selling conversations, problem resolution, and addressing questions or concerns. Foster and maintain a strong sales and service culture, supporting branch efforts to meet or exceed established goals. Ensure team members are trained and knowledgeable on all Credit Union products, services, and delivery channels. Assist with scheduling and ensuring branch appointments are handled effectively and timely. Research and resolve member inquiries or complaints, ensuring appropriate follow-up and member satisfaction. Open new accounts; conduct loan interviews; take loan applications; and fund approved loans. Review and approve designated loan products, including Quick Cash Loans, Instant Credit Loans, Share Secured Loans, and Platinum Secured Visa accounts, in accordance with authority levels. Approve and process wire transactions over the phone in accordance with policy and procedures. Assist in maintaining efficient branch operations, including monitoring cash and coin inventory and coordinating cash orders. Monitor team member conversations for professionalism, accuracy, and content to ensure quality member experiences. Research and resolve complex member questions or issues related to accounts, transactions, or verifications. Provide ongoing coaching and support to reinforce service standards and performance expectations. Maintain strict confidentiality of all member and team member information. Treat all members and team members with professionalism, respect, and a positive, cooperative attitude. Support compliance with the Credit Union's BSA/AML program, including: Currency Transaction Reports (CTR) Suspicious Activity Reports (SAR) OFAC screening in accordance with established procedures Reinforce BSA/AML compliance expectations through daily practices and team member support. Assist with operational reporting, New Account audits, and Loan Funding Packet audits. Perform other duties as assigned. Core Values The Assistant Branch Manager is expected to consistently demonstrate the Credit Union's Core Values in all interactions and responsibilities: Lead with Care - Demonstrates empathy, professionalism, and respect toward members and team members while acting with integrity and accountability. Be Bold - Takes initiative, supports innovation, and embraces opportunities to improve service, operations, and results. Cultivate Curiosity - Seeks knowledge, asks questions, and supports continuous learning for self and others. Build Community - Fosters collaboration, teamwork, and strong relationships within the branch, across the Credit Union, and with the members we serve. Education and Experience Requirements High school diploma or equivalent required. Three (3) to five (5) years of experience in a financial institution. Strong member service and sales skills with a demonstrated sales-oriented mindset. Ability to operate a computer terminal and standard office equipment. Minimum typing speed of 20 words per minute. Strong interpersonal communication, organizational, and problem-solving skills. Demonstrated accuracy in balancing and transactional work. Dependable and responsible, with the ability to support and guide team members. Goal-oriented with the ability to work collaboratively with leadership and peers. Public Notary designation preferred or required, as applicable. Working Conditions and Physical Demands Work is performed in a professional office environment requiring regular use of computers and standard office equipment. Requires the ability to move throughout the branch to support operations and team members. May occasionally work extended hours to ensure adequate branch coverage and completion of responsibilities. May require periodic travel to other branch locations, meetings, or community engagements by car or public transportation. ______________________________ ______________________________ Team Member Signature Date ______________________________ ______________________________ Manager Signature Date

Redwood Credit Union is seeking a Network Engineer who supports the design, implementation, and maintenance of secure, scalable, and high-performance network infrastructure across the organization. This role ensures the confidentiality, availability, and integrity of network systems while aligning with Redwood Credit Union's strategic goals and compliance standards. The engineer collaborates with cross-functional teams to deliver reliable connectivity, troubleshoot issues, and support ongoing infrastructure modernization efforts. The team ensures mission critical systems are operating securely 24 hours a day, 7 days a week. Key ResponsibilitiesNetwork Operations & Engineering• Design, deploy, and administer LAN/WAN/SD-WAN infrastructure, wireless networks, and cloud-based networking solutions and environments• Monitor network performance using tools like SolarWinds, PRTG, and Wireshark; identify and resolve bottlenecks, outages, improvement opportunities, security vulnerabilities, and efficiency improvements. • Support network hardware lifecycle management including routers, switches, firewalls (including Checkpoint, and Cisco ASA), and wireless access points. • Participate in network upgrades, patching, and configuration changes with minimal downtime. • Maintain accurate documentation including network diagrams, configuration records, and change logs. Security & Compliance • Implement and maintain network security protocols including firewalls, VPNs (IPSec, SSL, and site-to-site), IDS/IPS, and Zero Trust principles• Administer and monitor Checkpoint firewall appliances and VPN gateways, ensuring secure remote access and perimeter defense• Collaborate with cybersecurity teams to ensure compliance with internal policies and external regulations (e.g., NCUA, PCI-DSS)• Respond to security alerts and participate in incident response and forensic investigations. Conduct periodic reviews of access controls, firewall rules, and vulnerability scans. Infrastructure Support & Collaboration • Provide Tier 2/3 support for network-related issues and escalate as needed. • Work closely with Systems, DevOps, and Application teams to support infrastructure needs. • Assist in remote site deployments, including ISP coordination, switch installations, and wireless configuration. • Participate in disaster recovery planning and testing. Professional Development & Leadership • Stay current with emerging technologies including cloud networking (Azure, AWS), SD-WAN, and automation tools.• Contribute to departmental goals and initiatives (e.g., data center upgrades, cloud projects).• Mentor junior staff and participate in knowledge-sharing sessions. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2025"• Top Corporate Philanthropists (#24) - San Francisco Business Times• Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Strong understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and VLANs. Experience with Cisco, F5, and Checkpoint networking and security equipment. Familiarity with cloud networking, SD-WAN, and remote access technologies including VPNs (IPSec, SSL). Excellent troubleshooting, documentation, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. After-hours, holiday and weekend support is occasionally required. Ability to travel up to 5% of the time. Licenses and Certifications CCNA or equivalent required; CCNP, CompTIA Network+, or cloud certifications (Azure/AWS) preferred. Checkpoint Certified Security Administrator (CCSA) or equivalent is a plus. Physical Requirements Ability to move or lift up to 50 pounds occasionally. Ability to perform physical tasks related to hardware installation. Ability to use a computer keyboard and calculator. Work environment is indoors; majority of the time is spent sitting at a desk. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and four years' experience in a networking - related role Compensation: Base starting range: $119,000 to $147,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand for extended periods of time occasionally.• Ability to stand, bend, stoop, sit, walk, twist and turn.• Ability to lift up to 50 pounds.• Ability to use a computer keyboard, calculator, and mouse.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Job DescriptionRedwood Credit Union is seeking a Senior SBA/Commercial Credit Analyst, who will prepare SBA and commercial loan applications in accordance with the Credit Union's underwriting guidelines and influence the quality of credit through guideline adherence. Draft loan recommendations, including analysis of financial and other information, to present in a concise, accurate written form as prescribed by Credit Union without assistance. Assist with administration of the loan portfolio. Provide peer leadership in the areas of credit analysis, SBA processes/procedures and portfolio review. Requires extensive knowledge of the loan requirements for SBA and commercial lending with a demonstrated ability to perform research activities and loan portfolio analyses. Key ResponsibilitiesBusiness Loan Functions:o Review and approve annual portfolio analyses for all BSA loan files.o Serve as backup to management to support credit and portfolio analysis supervisory activities.o Assist Credit Analysts and Portfolio Specialists with questions and training needs, including SBA SOP understanding, SBA loan process/procedures, all commercial credit analysis, financial spreading, covenant, and condition management.o Assist Senior Management in making key business decisions that require knowledge in SBA underwriting and compliance.o Analyze credit worthiness, including review of tax returns, financial statements, credit reports, business plans, and other relevant information.o Prepare draft credit recommendation, risk rating recommendation, spreadsheets, and other approval documents.o Structure credit memos to best meet the Credit Union's risk and profitability requirements while maintaining a competitive position in the marketplace.o Determine SBA eligibility and ensure compliance with SBA policy.o Present loans to the Business Loan Committee for approval, when applicable.o Underwrite and generate complete credit memos for all loan products.o Maintain contact with other credit administration team members through the loan closing process as needed, to ensure all conditions and loan requirements are satisfied, including regulatory compliance.o Perform periodic review of loans; maintain contact with Members and RCU team members as required.o Maintain a complete understanding of RCU credit policy and SBA eligibility requirements under the SBA 7(a) and 504 guaranteed loan programs, with ability to assist others with related questions and research independently for unknowns.o Thoroughly analyze and make recommendations for complex SBA and commercial real estate credits.o Ensure compliance with pertinent government rules and regulations.o Manage file through underwriting and approval process, working with loan officer, credit staff, Members, and outside service providers throughout process.Member Service: o Provide exceptional service to all Members, volunteers, internal team members and service providers.o Respond to credit inquires.o Call Members to request financial information or documentation, as required.o Answer Member questions as they relate to Business Service deposits and loans. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2025"• Top Corporate Philanthropists (#24) - San Francisco Business Times• Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Current knowledge of all laws, rules and regulations pertaining to business/SBA lending and compliance. Highly developed analytical skills for making sound credit decisions. Excellent written and verbal communication skills. Flexibility to manage time with ability to prioritize multiple tasks. Ability to work effectively under deadlines and stress. Ability to thoroughly analyze and make recommendations on an independent basis and demonstrate solid decision-making abilities. Thorough knowledge of all aspects of financial institution business services including lending methods, practices, and services. Knowledge of credit and interest rate economics. Knowledge of asset, liabilities, credit dynamics in a business services lending environment. Skill in the operation of a personal computer with word processing, spreadsheet and presentation software and Intra/Internet access. Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches. Ability to communicate effectively both verbally and in writing. Ability to work independently with minimal supervision. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business administration, finance or closely related field, and a minimum of five years of experience with commercial financial analysis or underwriting, and a minimum of three years of experience with SBA loans. Compensation: Base starting range: $50.00 to $66.00 hourly commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 15 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Redwood Credit Union is seeking an IT Infrastructure Manager, who will ensure the confidentiality, integrity, availability, and performance of the RCU compute and network environments. This includes leading an infrastructure engineering team responsible for highly technical work across all aspects of the RCU IT infrastructure, including administration of the network management, cloud platforms, DevOps practices, infrastructure as code (IaC), compute virtualization technologies, Windows and Linux servers, storage, databases and Symitar core system. Drive automation and scalability through modern engineering practices while ensuring mission-critical systems remain secure, resilient, and operational 24/7. Key Responsibilities Team Leadership: o Lead the team responsible for the development, management and security of the server and network environment at RCU. o Ensure 24-hour support for all mission critical systems and infrastructure. o Lead the incident response team and establish procedures and controls to ensure the confidentiality, integrity, and availability of RCU systems and data. o Facilitate relationship with vendors to schedule repair and maintain enterprise application system hardware. o Prioritize technical issues and communicate resolution times as needed. o Supervise staff: Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strong working relationships. o Ensure effective disaster recovery and business continuity of enterprise applications and host systems. Infrastructure Architecture & Management: o Design, maintain and administer the technology infrastructure deployed to support The Redwood Group, including network, server, virtualization, storage, database, and telecom systems. o Develop procedures and processes to oversee and maintain the RCU infrastructure, SAN/NAS storage systems, servers, and databases of the organization. o Implement monitoring and alerting tools to provide real-time feedback on the security, performance, and availability of RCU systems and networks. o Automate the tasks necessary for managing RCU infrastructure, such as administration tasks, monitoring, testing, deployments, etc. o Provide feedback on possible budgetary outlays and maintain operations within budget. o Contribute to key departmental and corporate strategic initiatives and make recommendations to the IT Business Plan. o Create, maintain, and validate disaster recovery processes for all systems and network equipment. Ensure adequate recovery time and point objectives are achievable. o Support the teams in troubleshooting testing and debugging PC, server, network, and printer configurations. Tech Support: o Ensure full operability of Network, Server and PC's, hardware, and software for the Credit Union. o Document and resolve both end user and network related problems. o Prioritize problem resolution and daily schedule as work dictates. o Formulate and ensure adherence to quality assurance standards, internal to the department and external to end-users. o Formulate and contribute to effective planning that improves performance and reliability of the network systems. o Develop and maintain user guides, network diagrams, procedures, and business continuity information department. o Oversee resource planning and scheduling to ensure consistent coverage and effective off-hours support for IT infrastructure services. o Diagnose, repair, and report to management system issues, security incidents, and other IT events. o Develop strong working relations with third party vendors to assist in maintaining equipment and resolving related problems. o Uphold established department service standards. DevOps: o Implement and manage Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar to automate provisioning and configuration of infrastructure. o Develop and maintain CI/CD pipelines to streamline application and infrastructure deployments across environments. o Integrate monitoring, logging, and alerting into DevOps workflows to ensure system reliability and performance. o Collaborate with development teams to enable continuous delivery and improve release cycles through automation and orchestration. o Drive adoption of cloud-native practices and containerization technologies (e.g., Docker, Kubernetes) for scalable and resilient infrastructure. o Establish and enforce version control and configuration management standards for infrastructure and deployment scripts. IT Development: o Prepare and present recommendations and updates on projects, support, and future needs planning both in writing and verbally. o Provide mentorship to the infrastructure and support desk staff. o Lead the organization in networking projects. o Locate and choose new learning opportunities to enhance and further knowledge of department practices. o Recommend vendors and equipment based on research and current documentation. o Research new technologies relating to core business functions. o Draft and recommend technology plans and requirements for business needs. o Establish and maintain relationships with key contacts in the community including volunteer centers and non-profit organizations; participate in community events. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? * 28th largest credit union in the U.S. and the largest financial institution based in the North Bay * Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial * Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" * Recognized by Newsweek as one of "America's Best Credit Unions 2025" * Top Corporate Philanthropists (#24) - San Francisco Business Times * Voted Best Places to Work in the North Bay 20 years in a row * World-class Employee Engagement scores * Rated Superior in Service by more than 90% of Members, surveyed by SF Gate * Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities * Certification or equivalent experience, knowledge and/skill in Cisco network and CheckPoint firewall management, VMWare management, Windows server administration, Netapp Storage administration, Linux administration, VoIP administration and / or Symitar administration. * Thorough knowledge of industry practiced infrastructure protocols, terminology, and procedures. * Thorough knowledge of infrastructure troubleshooting and resolution. * Thorough knowledge of PC and server hardware and software. * Current knowledge of processes, procedures, rules, and regulations pertaining to information technology. * Ability to work independently with little supervision and/or direction. * Ability to develop and implement technology projects. * Ability to interact and communicate with outside vendors and internal clients. * Ability to communicate effectively both verbally and in writing. * Ability to establish and maintain effective working relationships with a diverse group of people. * Ability to travel up to 10% of the time. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and a minimum of eight years of experience maintaining and administering a modern IT environment. Prior management experience is strongly desired. Compensation: Base starting range: $138,112.00 to $181,980.00 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: * Competitive medical, dental, and vision insurance, mental health offerings * Employee performance incentive plan * Salary Advancement- Merit increase based on performance * 401(k) program with employer match * Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: * RCU employees are eligible for a .75% discount off RCU standard collateral auto loans * RCU employees are eligible for a 1% discount on all recreational or boat loan products * 2% discount off Visas and LOC Loans through RCU * 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. * 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. * 0% interest on garment, fitness, or home office equipment loan of up to $500 * 100% financing for employee purchased homes! Physical Requirements: * Ability to travel to offsite corporate locations and branch offices as needed. * Ability to occasionally stand for extended periods of time. * Ability to bend, stoop, sit, walk, twist and turn. * Ability to move or lift up to 50 pounds occasionally. * Ability to use a computer keyboard, calculator, and mouse. * Work environment is indoors; majority of the time is spent sitting at a desk. * Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].

Job DescriptionRedwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. Key ResponsibilitiesService:o Answer the telephone within established performance and service guidelines.o Complete phone transactions accurately and efficiently.o Disseminate and provide education of lending, CUSO and membership information to callers.o Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistanceo Provide basic level technical support of our online and Mobile banking platformso Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards.Sales & Efficiency:o Attain individual and departmental goals and objectives as established in the MSC performance standards.o Cross-sells Credit Union products and services.o Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures.Support:o Post and balance daily work and maintain proper documentation.o Utilize online manuals and knowledge repository as a resourceo Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.o Compile data and complete work related to departmental reports.o Maintain files, post records, make and check routine calculationso Perform all functions in a security conscientious manner. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2025"• Top Corporate Philanthropists (#24) - San Francisco Business Times• Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualifications: Knowledge, Skills and Abilities Knowledge of modern office methods, practices and procedures. Skilled in operations of personal computer with Internet and Intranet access in a Windows environment. Demonstrated Member service skills. Ability to cross-sell products and services to meet Member needs. Ability to make mathematical computations. Ability to type 40 words per minute. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Must be able to work on Saturdays The Ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment. Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience. (This position is also eligible for an 8% call center differential) Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to talk on the phone• Ability to stand, bend, stoop, sit, walk, twist and turn.• Ability to lift up to 15 pounds.• Ability to use a computer keyboard and calculator.•Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Redwood Credit Union is looking for a Compliance Analyst, who will be responsible for proactively identifying and evaluating risks and controls, completing regulatory compliance analysis and research, identifying issues and/or areas for improvement in efficiency or effectiveness, and working with management in developing actions plans to ensure risks are effectively mitigated and issues are corrected. Work with broad discretion on assignments of a varied and diverse nature. Plan, organize, and perform other Compliance activities and projects. Key ResponsibilitiesCompliance:• Review and conduct in-depth analysis on regulatory and legal changes affecting financial institutions to determine applicability and impact to RCU.• Research regulatory/legal questions for other departments as assigned.• Prepare and present analysis summaries and findings to RCU management to assist in decision-making.• Independently work with RCU departments to implement legal requirements and ensure changes to products, services, and processes comply with applicable legal requirements. • Create and manage compliance programs and training programs.• Review advertisement, forms, letters, and disclosures for other departments as assigned to ensure compliance with applicable legal requirements.• Prepare revisions to Credit Union disclosures.• Prepare written reports and analysis for Compliance management.• Assist on projects, exams, audits, and other tasks as assigned.• Provide excellent service to all Members and internal clients.• Prepare currency transaction reports in compliance with the Bank Secrecy Act. • Manage projects required to implement regulatory and legal changes, including setting project goals, coordinating efforts between multiple departments, and monitoring for effectiveness. Risk Management:• Independently work with RCU departments to identify and mitigate risks to the line of business, including compliance, business continuity, and internal controls.• Collect and prepare information for business continuity planning.Audit:• Collect and prepare information for both internal and external audits.• Document audit procedures performed or coordinated/supported.• Maintain audit work papers and documentation.• Develop and monitor remediation plans resulting from any deficiencies identified in audits.• Submit all audit work (i.e., planning, programs, work papers, reports, etc.) to the Compliance Manager for review prior to issuance of final reports.• Administer compliance testing program and monitors result status.Administration:• Assist with department budget preparation and perform legal expense analysis.• Complete monthly report(s) and maintain records of time usage.• Manage and administer RCU's forms library.• Manage and administer RCU's Management Procedures Manual. • Attend training as designated by Compliance Manager. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2025"• Top Corporate Philanthropists (#24) - San Francisco Business Times• Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualifications: Knowledge, Skills and Abilities Comprehensive knowledge of laws, regulations, principles, and processes related to financial institutions. Strong analytical/problem solving, communication, organizational and interpersonal skills. Possess insight and judgment to initiate timely and appropriate action. Meticulous attention to detail. Skill in the operation of a PC with the use of Microsoft Office software and Browser based applications; ability to navigate internet and intranet applications. Ability to communicate complex ideas effectively, both verbally and in writing. Ability to establish and maintain effective working relationships with diverse groups of people Ability to effectively research and report on complex legal issues. Ability to organize, coordinate and prioritize a variety of activities simultaneously with limited supervision. Ability to act independently and confidentially, using discretion, and tact. Ability to distinguish and manage confidential material and information. Ability and desire to work in a team environment, with ability to establish and maintain effective working relationships in a diverse environment, including working with other departments. Licenses and Certifications Compliance Officer Certification (NCCO, CUCE, or equivalent) is desirable. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business, pre-law, or related with a minimum of five years experience in financial services industry; regulatory compliance or financial institution internal audit. Compensation: base starting range $41.00 to $54.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to attend offsite conferences which may include travel by car or air. • Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to use a computer keyboard and calculator.• Ability to lift up to 15 pounds occasionally.• Work environment is indoors, majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Job DescriptionRedwood Credit Union is seeking a Senior Business Continuity Specialist who will plan, organize, and perform activities and projects for RCU's business continuity program (BCP) to ensure the organization is prepared to respond to and recover from disruptions, ensuring the continuity of critical operations and services. Work closely with departments across RCU to ensure the effectiveness of the BCP and lead efforts to continuously improve RCU's readiness in the event of a business disruption. Key ResponsibilitiesBusiness Continuity Program Management:o Support enterprise risk leadership in conducting business continuity risk assessments to identify points of vulnerability, gaps in existing capabilities vs. critical business needs, and identify risk reduction strategies.o Plan, conduct and maintain an enterprise-wide Business Impact Analysis (BIA), analyze BIA data and report findings and recommendations to the Compliance Manager.o Maintain RCU's Business Continuity Plans and Business Impact Analysis designed to address critical business needs and how RCU will respond and recover from business disruptions to include maintaining plan information in the Archer GRC application as well as ensuring that RCU's intranet site dedicated to BCP is current.o Lead business continuity related projects, including setting project goals, coordinating efforts between multiple departments, monitoring for effectiveness, and ensuring projects are consistent with RCU's business continuity standards.o Take part in organizational projects or initiatives with BCP implications to ensure such initiatives are consistent with RCU's BCP standards.o Prepare business continuity status reports for ERM leadership and the Executive Risk Oversight Committee.o Support enterprise risk leadership with annual examiner discussions and preparing documentation for examinations.o Stay up to date with current trends and techniques in business continuity planning, incorporating new knowledge into the BCP as appropriate.Incident Management: o Maintain incident management plans and procedures designed to support and guide RCU's leadership response during crisis events and ensure support is provided to team members.o Assist RCU's leadership team during crisis situations by coordinating the activities of the Incident Response Team; coordination includes ensuring all tasks are properly assigned, communicated, and completed, performing situation monitoring and reporting situation updates to RCU Executives, and maintaining records of key developments of the incident.o Assist with postmortem analyses of past incident handling and draft recommendations to enhance RCU future incident management strategies.o Maintain supplies of emergency materials designed to support RCU's leadership team during crisis situations.Testing & Training: o Independently plan, design, and conduct tests and drills designed to assess the effectiveness of RCU's Business Continuity Plans and Incident Management Procedures, required to support critical RCU processes and systems. Oversee results and independently advise on remediation plans.o Organize and support Compliance Manager and enterprise risk leadership in performing annual tabletop exercises with senior leadership, individual business departments, and assist with building safety and evacuation drills.o Develop and lead training on business continuity subjects for leaders and team members.o Develop and lead enterprise risk leadership in team member communications, training, and disaster preparedness campaigns.o Document results of testing and resulting action plans for reporting to Executives, Board, and federal and state examiners. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2025"• Top Corporate Philanthropists (#24) - San Francisco Business Times• Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Strong problem solving, planning, communication, organizational and interpersonal skills. Insight and judgment to initiate timely and appropriate action. Meticulous attention to detail. Ability to communicate complex ideas effectively, both verbally and in writing. Ability to establish and maintain effective working relationships with diverse groups of people. Ability to organize, coordinate and prioritize a variety of activities simultaneously. Ability to act independently and confidentially, using discretion, and tact. Ability to distinguish and manage confidential material and information. Ability and desire to work in a team environment, and ability to work independently. Skill in the operation of a PC and use of Microsoft Office software, browser- based applications, and internet and intranet applications. Basic knowledge of regulations governing business continuity planning requirements to ensure compliance and operational resilience. Proficiency in business continuity management software such as Archer GRC. Licenses and Certifications Business Continuity Officer Certification is desirable. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business, finance, or related field with a minimum of five years of experience in business continuity planning or related governance, risk, and compliance fields. Compensation: Base starting range: $91,520 to $120,573 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, and reach overhead, twist and turn.• Ability to move or lift up to 25 pounds occasionally.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Human Resources Generalist REPORTS TO: Vice President, Human Resources and Administration JOB GRADE: N10 PAY RANGE: $28.74/hour - $43.11/hour, Non-Exempt, Dependent on experience Position Summary The Human Resources Generalist supports the day-to-day operations of the Human Resources Department and serves as a key partner to team members and leaders across the Credit Union. This role assists with recruiting, onboarding, benefits administration, leaves of absence, workers' compensation, HR compliance, team member relations, and HR reporting. The HR Generalist ensures an exceptional team member experience while upholding the Credit Union's policies, values, and regulatory obligations. This position plays an important role in supporting the team member life cycle, maintaining accurate records, contributing to culture and engagement initiatives, and assisting with organizational events such as onboarding programs, In-Service Day, and career development efforts. The Human Resources Generalist is expected to model the Credit Union's Core Values: Lead with Care, Be Bold, Cultivate Curiosity, and Build Community. Duties and Responsibilities Recruiting & Onboarding Coordinates full-cycle recruitment including job postings, applicant screening, interview scheduling, and candidate communication. Supports hiring managers throughout the recruitment process and ensures timely updates and a positive candidate experience. Prepares and sends offer letters, coordinates background checks, and oversees completion of new hire requirements. Supports New Hire Orientation, onboarding events, and cross-departmental setup for new team members. Represents the Credit Union professionally at job fairs, community events, and recruiting functions. Assists with updating and maintaining job descriptions. Benefits Administration Assists with the day-to-day administration of benefits including medical, dental, vision, life insurance, 401(k), Safe Harbor contributions, and other programs. Processes enrollments, changes, and terminations; responds to team member benefit questions. Supports benefits open enrollment and communication efforts. Leaves of Absence & Workers' Compensation Coordinates leaves of absence including FMLA, CFRA, PDL, ADA accommodations, and other statutory leaves. Acts as liaison between team members, managers, and insurance providers to ensure timely documentation and compliance. Supports workers' compensation claims, incident reporting, and return-to-work processes. HR Compliance & Records Management Maintains compliance with federal, state, and local employment laws and internal HR policies. Conducts routine HR audits including I-9s, personnel files, and required postings. Ensures adherence to confidentiality standards and secure record-keeping requirements. Supports regulatory, internal, and external audit requests. Employee Relations & Culture Provides professional, confidential support to team members regarding HR-related inquiries. Assists with team member relations concerns under the guidance of the VP of HR & Administration. Supports culture and engagement initiatives including recognition programs, events, and internal communications. Assists with In-Service Day activities, new hire check-ins, and career pathing initiatives. HRIS, Reporting & Administration Supports HRIS functions including data entry, change processing, reporting, and troubleshooting. Prepares HR reports such as headcount, turnover, recruiting metrics, and compliance tracking. Maintains accurate and up-to-date personnel, benefits, and recruiting records. Supports the administration of performance reviews and team member evaluations. General HR Support Assists with policy updates, communications, and the development of HR procedures. Provides support for training and development activities coordinated through HR. Maintains a high level of professionalism while modeling the Credit Union's Core Values. Performs other related duties as assigned. Education/Experience Requirements High school diploma or equivalent; Bachelor's degree preferred. 3-5 years of experience in human resources, with exposure to multiple HR functional areas. Knowledge of California employment laws including wage and hour, leave laws, and regulatory compliance. Strong organizational skills with the ability to manage multiple priorities and deadlines. Excellent customer service, communication, and interpersonal skills. Ability to maintain confidentiality and use sound judgment in handling sensitive matters. Proficiency in HRIS or payroll systems (ADP preferred), and Microsoft Office Suite. SHRM-CP or PHR certification preferred. Experience in a credit union or financial services environment preferred. Recruiting or talent acquisition experience in a fast-paced setting preferred. Working Conditions/Physical Demands Work is primarily performed in an office environment with routine use of a computer, phone, and standard office equipment. May require occasional travel to branches or events. Must be able to lift up to 25 pounds occasionally (e.g., supplies, event materials). ______________________________ ______________________________ Team Member Signature Date ______________________________ ______________________________ Manager Signature Date

Job DescriptionRedwood Credit Union is looking for a Part Time Member Service Associate (24 -25 hours per week) who will be responsible for performing routine teller work, provides excellent Member service, and contributes to the success of the branch by selling and referring Credit Union products. As the face of the organization, this position serves as a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers. Key ResponsibilitiesSales & Service:o Provide exceptional member service to all Members, volunteers, internal employees, and service providers.o Explain products and services to Members to meet their needs. Cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services.o Establish basic products and services for Members.o Provide information to Members' questions or directs them to the appropriate person or department for assistance.o Safeguard Member information and ensure confidentiality by following established policy and procedures.Transactions:o Complete Members' transactions accurately and efficiently using established policies and procedures.o Balance cash, checks, and maintain proper documentation.Teamwork and Other Functions:o Attend and contribute to departmental meetings.o Perform branch opening and closing duties.o Perform other duties as assigned.o Complete orders for Credit Union forms and supplies.o Participate in Credit Union committees. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities . Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad . As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2025"• Top Corporate Philanthropists (#24) - San Francisco Business Times• Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualifications: Knowledge, Skills and Abilities Ability to count and balance cash. Ability to effectively cross-sell products and services using a needs-based sales approach. Ability to work a rotating schedule which will include working on rotating Saturdays. Ability to learn new products, services, procedures, technology and concepts. Ability to establish and maintain effective working relationships with a diverse group of people. Ability and desire to work in a team environment. Ability to communicate effectively both verbally and in writing. Knowledge of basic math principles. Knowledge of basic financial institution products and services. Skilled in the operation of office equipment including personal computers with Internet and intranet access. The ideal candidate has a combination of education and experience equivalent to a high school diploma, and at least six months experience in retail sales and cash handling experience. Compensation: base starting range $22.00 to $28.00 per hour commensurate with experience. (This position is also eligible for a 15% Geographic Differential) Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist and turn.• Ability to lift up to 25 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors, majority of the time is spent standing or sitting at a workstation. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Redwood Credit Union is seeking an Investment Representative who will be focused on virtual channels such as the Member Service Center [MSC], online communications, “house” accounts and other non-in-person channels, serve team members, Member-clients, and Member-prospects by assessing their financial goals, needs, and objectives and providing them with exceptional personalized service and investment products. Key Responsibilitieso Identify and evaluate Member and team member needs for financial services, assess the objectives and goals of the individual, and develop an investment strategy to implement.o Proactively market and support all aspects assigned.o Identify and develop relationships with Wholesalers.o Identify and develop relationships with assigned departments and/or teams.o Keep current on investment products and services offered.o Identify and refer Members requiring in-person or more complex services to the appropriate Advisors.o Follow through on the service and sales goals set forth by the Investment Program.o Provide regular feedback to the branch team members, identified credit union executives and sales managers regarding sales practices and business development initiatives.o Provide excellent Member service.o Periodically virtually meet with Members and/or clients to review and update needs ensuring investment objectives and goals are progressing according to plan. Meetings to take place either monthly, quarterly and/or yearly depending on client needs established by Representative.o Ensure inbound phone calls, orders/transactions, and service that requires licensing is completed.o Provide basic financial planning for Members virtually, as needed.o Address and solve business-related challenges as needed.o Work with Managers to identify and leverage cross-sell opportunities.o Support investment and credit union integration initiatives, e.g., deposit calling efforts, call nights, branch training, etc.o Support all product and campaign launches. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2025"• Top Corporate Philanthropists (#24) - San Francisco Business Times• Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Must possess basic investment knowledge. Ability to follow the rules and regulations set forth by the credit union, FINRA, SEC and the broker/dealer. Exceptional service and sales skills, ability to independently utilize judgment, and make sound business decisions. Ability to effectively communicate verbally and in writing, with strong presentation skills utilizing video and phone. Ability to critically think, analyze situations, and solve problems. Ability to distinguish and manage confidential information, materials, and conversations. Ability to establish and maintain effective working relationships in a diverse environment. Ability to operate a personal computer and software including word processing, email, and intra/internet. Licenses and Certifications FINRA Series 7 and Series 63 required. Ability to obtain a Series 66 or 65. State Life and Health Insurances licenses required. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree, plus a minimum of one years' financial industry experience. Previous experience working in credit union or community bank preferred. Compensation: Base starting range: $38.00 to $50.00 hourly commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 25 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Senior Mortgage Underwriter REPORTS TO: Vice President of Real Estate Lending and Servicing JOB GRADE: N10 PAY RANGE: $28.74/hour - $43.11/hour, Non-Exempt Dependent on experience Position Summary The Senior Mortgage Underwriter is responsible for underwriting first mortgage, second mortgages, HELOCs, and portfolio real estate loan products in accordance with agency, investor, regulatory, and internal credit union guidelines. This role ensures member-focused lending decisions that balance risk management with service excellence. The Senior Mortgage Underwriter handles complex loan scenarios, mentors and educates staff members, and supports the credit union's core values to improve the financial well-being of our members. Duties and Responsibilities Underwrites and decisions residential mortgage loans in accordance with FNMA and internal Credit Union guidelines to ensure compliance with Credit Union and investor standards within his/her authority. Evaluates income, assets, credit, collateral, and compliance documentation to ensure accuracy and completeness. Renders credit decisions (approval, counter offers, suspense loan files and denial) with strong risk assessment and alignment to credit union policies. Identifies and recommends alternative loan solutions. Maintains a commanding knowledge of regulatory compliance, trends, and methodologies affecting all loan products and services. Performs all income analysis for qualifying borrowers to include self-employed borrowers. Comprehensive understanding of income tax documentation including but not limited to sole proprietorships, S-corps, C-corps, partnerships, and Limited Liability Corporations is required. Review appraisals and collateral documentation for accuracy and acceptability. Issue clear, appropriate and consistent conditions to ensure high-quality loans with minimum rework. Possesses time management skills and the ability to organize, prioritize, perform multiple tasks simultaneously; handle multiple projects and meet deadlines. Shows an ability to adapt to market, regulatory, agency and investor requirement changes. Performs other duties assigned including, but not limited to, special projects requiring extensive knowledge of Credit Union and department operations, policies and procedures, and safety/compliance. Performs other duties as assigned. Education/Experience Requirements High School Diploma or equivalent is required. Either a minimum of 10 years' experience in mortgage loan underwriting in a financial institution, or a bachelor's degree in finance, business, or another related field required plus 5 years mortgage loan underwriting experience in a financial institution, is required. Must have current knowledge of state and federal regulations together with a strong working knowledge of FNMA, and FHLMC guidelines and standards. Proficiency in computer programs (e.g., Microsoft Office Word and Excel). Ability to analyze complex tax returns skills required. Ability to work effectively at a fast pace and adapt to change. Excellent written and oral communication. Proficiency with Ellie Mae or Meridian Link Mortgage required. Must be goal oriented. Working Conditions/Physical Demands Work in an office environment, requiring the use of office equipment, such as personal computers. Must be able to frequently move around the office to perform lending activities. ______________________________ ______________________________ Team Member Signature Date ______________________________ ______________________________ Manager Signature Date

Redwood Credit Union is seeking a Network Engineer who supports the design, implementation, and maintenance of secure, scalable, and high-performance network infrastructure across the organization. This role ensures the confidentiality, availability, and integrity of network systems while aligning with Redwood Credit Union's strategic goals and compliance standards. The engineer collaborates with cross-functional teams to deliver reliable connectivity, troubleshoot issues, and support ongoing infrastructure modernization efforts. The team ensures mission critical systems are operating securely 24 hours a day, 7 days a week. Key Responsibilities Network Operations & Engineering * Design, deploy, and administer LAN/WAN/SD-WAN infrastructure, wireless networks, and cloud-based networking solutions and environments * Monitor network performance using tools like SolarWinds, PRTG, and Wireshark; identify and resolve bottlenecks, outages, improvement opportunities, security vulnerabilities, and efficiency improvements. * Support network hardware lifecycle management including routers, switches, firewalls (including Checkpoint, and Cisco ASA), and wireless access points. * Participate in network upgrades, patching, and configuration changes with minimal downtime. * Maintain accurate documentation including network diagrams, configuration records, and change logs. Security & Compliance * Implement and maintain network security protocols including firewalls, VPNs (IPSec, SSL, and site-to-site), IDS/IPS, and Zero Trust principles * Administer and monitor Checkpoint firewall appliances and VPN gateways, ensuring secure remote access and perimeter defense * Collaborate with cybersecurity teams to ensure compliance with internal policies and external regulations (e.g., NCUA, PCI-DSS) * Respond to security alerts and participate in incident response and forensic investigations. Conduct periodic reviews of access controls, firewall rules, and vulnerability scans. Infrastructure Support & Collaboration * Provide Tier 2/3 support for network-related issues and escalate as needed. * Work closely with Systems, DevOps, and Application teams to support infrastructure needs. * Assist in remote site deployments, including ISP coordination, switch installations, and wireless configuration. * Participate in disaster recovery planning and testing. Professional Development & Leadership * Stay current with emerging technologies including cloud networking (Azure, AWS), SD-WAN, and automation tools. * Contribute to departmental goals and initiatives (e.g., data center upgrades, cloud projects). * Mentor junior staff and participate in knowledge-sharing sessions. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? * 28th largest credit union in the U.S. and the largest financial institution based in the North Bay * Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial * Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" * Recognized by Newsweek as one of "America's Best Credit Unions 2025" * Top Corporate Philanthropists (#24) - San Francisco Business Times * Voted Best Places to Work in the North Bay 20 years in a row * World-class Employee Engagement scores * Rated Superior in Service by more than 90% of Members, surveyed by SF Gate * Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities * Strong understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and VLANs. * Experience with Cisco, F5, and Checkpoint networking and security equipment. * Familiarity with cloud networking, SD-WAN, and remote access technologies including VPNs (IPSec, SSL). * Excellent troubleshooting, documentation, and communication skills. * Ability to work independently and collaboratively in a fast-paced environment. * After-hours, holiday and weekend support is occasionally required. * Ability to travel up to 5% of the time. Licenses and Certifications * CCNA or equivalent required; CCNP, CompTIA Network+, or cloud certifications (Azure/AWS) preferred. * Checkpoint Certified Security Administrator (CCSA) or equivalent is a plus. Physical Requirements * Ability to move or lift up to 50 pounds occasionally. * Ability to perform physical tasks related to hardware installation. * Ability to use a computer keyboard and calculator. * Work environment is indoors; majority of the time is spent sitting at a desk. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and four years' experience in a networking - related role Compensation: Base starting range: $119,000 to $147,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: * Competitive medical, dental, and vision insurance, mental health offerings * Employee performance incentive plan * Salary Advancement- Merit increase based on performance * 401(k) program with employer match * Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: * RCU employees are eligible for a .75% discount off RCU standard collateral auto loans * RCU employees are eligible for a 1% discount on all recreational or boat loan products * 2% discount off Visas and LOC Loans through RCU * 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. * 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. * 0% interest on garment, fitness, or home office equipment loan of up to $500 * 100% financing for employee purchased homes! Physical Requirements: * Ability to stand for extended periods of time occasionally. * Ability to stand, bend, stoop, sit, walk, twist and turn. * Ability to lift up to 50 pounds. * Ability to use a computer keyboard, calculator, and mouse. * Work environment is indoors; majority of the time is spent sitting at a desk. * Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].

Job DescriptionRedwood Credit Union is looking for a Part Time Member Relationship Specialist, who will be responsible for a variety of member service duties associated with new accounts, loan transactions and documentation and provides excellent Member service, and contributes to the success of the branch by selling and referring Credit Union products. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers. Key ResponsibilitiesSales & Service:o Provide excellent service to all Members, volunteers, internal employees, and service providers.o Cross-sell RCU and RCUSG products and services.o Open accounts and match Member needs to RCU and RCUSG products and services.o Determine the appropriate loan product(s) to meet the Member(s) needs.o Obtain information from Member to complete loan application; examine and collect proper loan documents.o Complete loan-funding process and recommend additional products or services to meet Member needs.o Research Member questions, problems, and complaints and respond with accurate information.o Safeguard member information and ensure confidentiality by following established policy and procedures.Transactions:o Perform file maintenance on all types of accounts.o Perform accurate teller transactions and reconcile cash nightly.Teamwork and Other Functions:o Conduct audits of Credit Union documents and files.o Answer phone and efficiently complete phone requests.o Participate in branch, departmental, and company meetings.o Perform branch opening and closing duties. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2025"• Top Corporate Philanthropists (#24) - San Francisco Business Times• Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualifications: Knowledge, Skills and Abilities Knowledge of financial institution products and services, including loans. Thorough knowledge of personal computers with internet/intranet access and office equipment operation. Skilled in counting and balancing cash. Skilled in the operation of office equipment including personal computers with Internet and intranet access. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to identify errors and make corrections. Ability to effectively cross-sell products and services using a needs-based sales approach. Ability and desire to work in a team environment. Ability to work a rotating schedule which will include working on rotating Saturdays. Licenses and Certifications Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761. The ideal candidate has a combination of education and experience equivalent to a high school diploma, and at least 18 months experience in retail sales and/or cash handling experience. Compensation: Base starting range $23.00 to $31.00 per hour commensurate with experience. (This position is also eligible for a 15% Geographical Differential) Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 25 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors, majority of the time is spent standing or sitting at a workstation. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.

Redwood Credit Union is seeking an IT Infrastructure Manager, who will ensure the confidentiality, integrity, availability, and performance of the RCU compute and network environments. This includes leading an infrastructure engineering team responsible for highly technical work across all aspects of the RCU IT infrastructure, including administration of the network management, cloud platforms, DevOps practices, infrastructure as code (IaC), compute virtualization technologies, Windows and Linux servers, storage, databases and Symitar core system. Drive automation and scalability through modern engineering practices while ensuring mission-critical systems remain secure, resilient, and operational 24/7. Key ResponsibilitiesTeam Leadership:o Lead the team responsible for the development, management and security of the server and network environment at RCU.o Ensure 24-hour support for all mission critical systems and infrastructure.o Lead the incident response team and establish procedures and controls to ensure the confidentiality, integrity, and availability of RCU systems and data.o Facilitate relationship with vendors to schedule repair and maintain enterprise application system hardware.o Prioritize technical issues and communicate resolution times as needed.o Supervise staff: Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strong working relationships.o Ensure effective disaster recovery and business continuity of enterprise applications and host systems.Infrastructure Architecture & Management: o Design, maintain and administer the technology infrastructure deployed to support The Redwood Group, including network, server, virtualization, storage, database, and telecom systems.o Develop procedures and processes to oversee and maintain the RCU infrastructure, SAN/NAS storage systems, servers, and databases of the organization.o Implement monitoring and alerting tools to provide real-time feedback on the security, performance, and availability of RCU systems and networks.o Automate the tasks necessary for managing RCU infrastructure, such as administration tasks, monitoring, testing, deployments, etc.o Provide feedback on possible budgetary outlays and maintain operations within budget.o Contribute to key departmental and corporate strategic initiatives and make recommendations to the IT Business Plan.o Create, maintain, and validate disaster recovery processes for all systems and network equipment. Ensure adequate recovery time and point objectives are achievable.o Support the teams in troubleshooting testing and debugging PC, server, network, and printer configurations. Tech Support: o Ensure full operability of Network, Server and PC's, hardware, and software for the Credit Union.o Document and resolve both end user and network related problems.o Prioritize problem resolution and daily schedule as work dictates.o Formulate and ensure adherence to quality assurance standards, internal to the department and external to end-users.o Formulate and contribute to effective planning that improves performance and reliability of the network systems.o Develop and maintain user guides, network diagrams, procedures, and business continuity information department.o Oversee resource planning and scheduling to ensure consistent coverage and effective off-hours support for IT infrastructure services.o Diagnose, repair, and report to management system issues, security incidents, and other IT events.o Develop strong working relations with third party vendors to assist in maintaining equipment and resolving related problems.o Uphold established department service standards. DevOps: o Implement and manage Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar to automate provisioning and configuration of infrastructure.o Develop and maintain CI/CD pipelines to streamline application and infrastructure deployments across environments.o Integrate monitoring, logging, and alerting into DevOps workflows to ensure system reliability and performance.o Collaborate with development teams to enable continuous delivery and improve release cycles through automation and orchestration.o Drive adoption of cloud-native practices and containerization technologies (e.g., Docker, Kubernetes) for scalable and resilient infrastructure.o Establish and enforce version control and configuration management standards for infrastructure and deployment scripts. IT Development: o Prepare and present recommendations and updates on projects, support, and future needs planning both in writing and verbally.o Provide mentorship to the infrastructure and support desk staff.o Lead the organization in networking projects.o Locate and choose new learning opportunities to enhance and further knowledge of department practices.o Recommend vendors and equipment based on research and current documentation.o Research new technologies relating to core business functions.o Draft and recommend technology plans and requirements for business needs.o Establish and maintain relationships with key contacts in the community including volunteer centers and non-profit organizations; participate in community events. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2025"• Top Corporate Philanthropists (#24) - San Francisco Business Times• Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Certification or equivalent experience, knowledge and/skill in Cisco network and CheckPoint firewall management, VMWare management, Windows server administration, Netapp Storage administration, Linux administration, VoIP administration and / or Symitar administration. Thorough knowledge of industry practiced infrastructure protocols, terminology, and procedures. Thorough knowledge of infrastructure troubleshooting and resolution. Thorough knowledge of PC and server hardware and software. Current knowledge of processes, procedures, rules, and regulations pertaining to information technology. Ability to work independently with little supervision and/or direction. Ability to develop and implement technology projects. Ability to interact and communicate with outside vendors and internal clients. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to travel up to 10% of the time. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and a minimum of eight years of experience maintaining and administering a modern IT environment. Prior management experience is strongly desired. Compensation: Base starting range: $138,112.00 to $181,980.00 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to travel to offsite corporate locations and branch offices as needed.• Ability to occasionally stand for extended periods of time.• Ability to bend, stoop, sit, walk, twist and turn.• Ability to move or lift up to 50 pounds occasionally.• Ability to use a computer keyboard, calculator, and mouse.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

A leading financial institution in California is seeking a Market Analytics Analyst II to analyze data and member demographics to support product development and strategic initiatives. This role involves conducting market research, developing segmentation strategies, and providing actionable insights for decision-making. The ideal candidate has experience in data analysis, proficiency in SQL and Python, and strong communication skills. Competitive compensation and benefits are offered. #J-18808-Ljbffr

Redwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. Key Responsibilities Service: o Answer the telephone within established performance and service guidelines. o Complete phone transactions accurately and efficiently. o Disseminate and provide education of lending, CUSO and membership information to callers. o Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistance o Provide basic level technical support of our online and Mobile banking platforms o Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards. Sales & Efficiency: o Attain individual and departmental goals and objectives as established in the MSC performance standards. o Cross-sells Credit Union products and services. o Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures. Support: o Post and balance daily work and maintain proper documentation. o Utilize online manuals and knowledge repository as a resource o Complete departmental and back-office tasks as assigned including typing routine letters and/or documents. o Compile data and complete work related to departmental reports. o Maintain files, post records, make and check routine calculations o Perform all functions in a security conscientious manner. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? * 28th largest credit union in the U.S. and the largest financial institution based in the North Bay * Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial * Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" * Recognized by Newsweek as one of "America's Best Credit Unions 2025" * Top Corporate Philanthropists (#24) - San Francisco Business Times * Voted Best Places to Work in the North Bay 20 years in a row * World-class Employee Engagement scores * Rated Superior in Service by more than 90% of Members, surveyed by SF Gate * Industry leading Net Promoter Scores across the U.S. Minimum Qualifications: Knowledge, Skills and Abilities * Knowledge of modern office methods, practices and procedures. * Skilled in operations of personal computer with Internet and Intranet access in a Windows environment. * Demonstrated Member service skills. * Ability to cross-sell products and services to meet Member needs. * Ability to make mathematical computations. * Ability to type 40 words per minute. * Ability to communicate effectively both verbally and in writing. * Ability to establish and maintain effective working relationships with a diverse group of people. * Must be able to work on Saturdays The Ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment. Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience. (This position is also eligible for an 8% call center differential) Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: * Competitive medical, dental, and vision insurance, mental health offerings * Employee performance incentive plan * Salary Advancement- Merit increase based on performance * 401(k) program with employer match * Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: * RCU employees are eligible for a .75% discount off RCU standard collateral auto loans * RCU employees are eligible for a 1% discount on all recreational or boat loan products * 2% discount off Visas and LOC Loans through RCU * 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. * 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. * 0% interest on garment, fitness, or home office equipment loan of up to $500 * 100% financing for employee purchased homes! Physical Requirements: * Ability to talk on the phone * Ability to stand, bend, stoop, sit, walk, twist and turn. * Ability to lift up to 15 pounds. * Ability to use a computer keyboard and calculator. * Work environment is indoors; majority of the time is spent sitting at a desk. * Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].

Job DescriptionRedwood Credit Union is seeking a Senior SBA/Commercial Credit Analyst, who will prepare SBA and commercial loan applications in accordance with the Credit Union's underwriting guidelines and influence the quality of credit through guideline adherence. Draft loan recommendations, including analysis of financial and other information, to present in a concise, accurate written form as prescribed by Credit Union without assistance. Assist with administration of the loan portfolio. Provide peer leadership in the areas of credit analysis, SBA processes/procedures and portfolio review. Requires extensive knowledge of the loan requirements for SBA and commercial lending with a demonstrated ability to perform research activities and loan portfolio analyses. Key ResponsibilitiesBusiness Loan Functions:o Review and approve annual portfolio analyses for all BSA loan files.o Serve as backup to management to support credit and portfolio analysis supervisory activities.o Assist Credit Analysts and Portfolio Specialists with questions and training needs, including SBA SOP understanding, SBA loan process/procedures, all commercial credit analysis, financial spreading, covenant, and condition management.o Assist Senior Management in making key business decisions that require knowledge in SBA underwriting and compliance.o Analyze credit worthiness, including review of tax returns, financial statements, credit reports, business plans, and other relevant information.o Prepare draft credit recommendation, risk rating recommendation, spreadsheets, and other approval documents.o Structure credit memos to best meet the Credit Union's risk and profitability requirements while maintaining a competitive position in the marketplace.o Determine SBA eligibility and ensure compliance with SBA policy.o Present loans to the Business Loan Committee for approval, when applicable.o Underwrite and generate complete credit memos for all loan products.o Maintain contact with other credit administration team members through the loan closing process as needed, to ensure all conditions and loan requirements are satisfied, including regulatory compliance.o Perform periodic review of loans; maintain contact with Members and RCU team members as required.o Maintain a complete understanding of RCU credit policy and SBA eligibility requirements under the SBA 7(a) and 504 guaranteed loan programs, with ability to assist others with related questions and research independently for unknowns.o Thoroughly analyze and make recommendations for complex SBA and commercial real estate credits.o Ensure compliance with pertinent government rules and regulations.o Manage file through underwriting and approval process, working with loan officer, credit staff, Members, and outside service providers throughout process.Member Service: o Provide exceptional service to all Members, volunteers, internal team members and service providers.o Respond to credit inquires.o Call Members to request financial information or documentation, as required.o Answer Member questions as they relate to Business Service deposits and loans. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2025"• Top Corporate Philanthropists (#24) - San Francisco Business Times• Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Current knowledge of all laws, rules and regulations pertaining to business/SBA lending and compliance. Highly developed analytical skills for making sound credit decisions. Excellent written and verbal communication skills. Flexibility to manage time with ability to prioritize multiple tasks. Ability to work effectively under deadlines and stress. Ability to thoroughly analyze and make recommendations on an independent basis and demonstrate solid decision-making abilities. Thorough knowledge of all aspects of financial institution business services including lending methods, practices, and services. Knowledge of credit and interest rate economics. Knowledge of asset, liabilities, credit dynamics in a business services lending environment. Skill in the operation of a personal computer with word processing, spreadsheet and presentation software and Intra/Internet access. Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches. Ability to communicate effectively both verbally and in writing. Ability to work independently with minimal supervision. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business administration, finance or closely related field, and a minimum of five years of experience with commercial financial analysis or underwriting, and a minimum of three years of experience with SBA loans. Compensation: Base starting range: $50.00 to $66.00 hourly commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 15 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at *********************.