Theresa Allison MD jobs in Santa Rosa, CA

Redwood Credit Union is looking for a Full Time Member Relationship Specialist, who will be responsible for a variety of member service duties associated with new accounts, loan transactions and documentation and provides excellent Member service, and contributes to the success of the branch by selling and referring Credit Union products. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers. Key ResponsibilitiesSales & Service:o Provide excellent service to all Members, volunteers, internal employees, and service providers.o Cross-sell RCU and RCUSG products and services.o Open accounts and match Member needs to RCU and RCUSG products and services.o Determine the appropriate loan product(s) to meet the Member(s) needs.o Obtain information from Member to complete loan application; examine and collect proper loan documents.o Complete loan-funding process and recommend additional products or services to meet Member needs.o Research Member questions, problems, and complaints and respond with accurate information.o Safeguard member information and ensure confidentiality by following established policy and procedures.Transactions:o Perform file maintenance on all types of accounts.o Perform accurate teller transactions and reconcile cash nightly.Teamwork and Other Functions:o Conduct audits of Credit Union documents and files.o Answer phone and efficiently complete phone requests.o Participate in branch, departmental, and company meetings.o Perform branch opening and closing duties. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualifications: Knowledge, Skills and Abilities Knowledge of financial institution products and services, including loans. Thorough knowledge of personal computers with internet/intranet access and office equipment operation. Skilled in counting and balancing cash. Skilled in the operation of office equipment including personal computers with Internet and intranet access. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to identify errors and make corrections. Ability to effectively cross-sell products and services using a needs-based sales approach. Ability and desire to work in a team environment. Ability to work a rotating schedule which will include working on rotating Saturdays. Licenses and Certifications Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761. The ideal candidate has a combination of education and experience equivalent to a high school diploma, and at least 18 months experience in retail sales and/or cash handling experience. Compensation: Base starting range $23.00 to $31.00 per hour commensurate with experience. (This position is also eligible for a 15% Geographical Differential) Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 25 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors, majority of the time is spent standing or sitting at a workstation. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity EmployerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Redwood Credit Union is seeking a Senior Business Continuity Specialist who will plan, organize, and perform activities and projects for RCU's business continuity program (BCP) to ensure the organization is prepared to respond to and recover from disruptions, ensuring the continuity of critical operations and services. Work closely with departments across RCU to ensure the effectiveness of the BCP and lead efforts to continuously improve RCU's readiness in the event of a business disruption. Key ResponsibilitiesBusiness Continuity Program Management:o Support enterprise risk leadership in conducting business continuity risk assessments to identify points of vulnerability, gaps in existing capabilities vs. critical business needs, and identify risk reduction strategies.o Plan, conduct and maintain an enterprise-wide Business Impact Analysis (BIA), analyze BIA data and report findings and recommendations to the Compliance Manager.o Maintain RCU's Business Continuity Plans and Business Impact Analysis designed to address critical business needs and how RCU will respond and recover from business disruptions to include maintaining plan information in the Archer GRC application as well as ensuring that RCU's intranet site dedicated to BCP is current.o Lead business continuity related projects, including setting project goals, coordinating efforts between multiple departments, monitoring for effectiveness, and ensuring projects are consistent with RCU's business continuity standards.o Take part in organizational projects or initiatives with BCP implications to ensure such initiatives are consistent with RCU's BCP standards.o Prepare business continuity status reports for ERM leadership and the Executive Risk Oversight Committee.o Support enterprise risk leadership with annual examiner discussions and preparing documentation for examinations.o Stay up to date with current trends and techniques in business continuity planning, incorporating new knowledge into the BCP as appropriate.Incident Management: o Maintain incident management plans and procedures designed to support and guide RCU's leadership response during crisis events and ensure support is provided to team members.o Assist RCU's leadership team during crisis situations by coordinating the activities of the Incident Response Team; coordination includes ensuring all tasks are properly assigned, communicated, and completed, performing situation monitoring and reporting situation updates to RCU Executives, and maintaining records of key developments of the incident.o Assist with postmortem analyses of past incident handling and draft recommendations to enhance RCU future incident management strategies.o Maintain supplies of emergency materials designed to support RCU's leadership team during crisis situations.Testing & Training: o Independently plan, design, and conduct tests and drills designed to assess the effectiveness of RCU's Business Continuity Plans and Incident Management Procedures, required to support critical RCU processes and systems. Oversee results and independently advise on remediation plans.o Organize and support Compliance Manager and enterprise risk leadership in performing annual tabletop exercises with senior leadership, individual business departments, and assist with building safety and evacuation drills.o Develop and lead training on business continuity subjects for leaders and team members.o Develop and lead enterprise risk leadership in team member communications, training, and disaster preparedness campaigns.o Document results of testing and resulting action plans for reporting to Executives, Board, and federal and state examiners. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Strong problem solving, planning, communication, organizational and interpersonal skills. Insight and judgment to initiate timely and appropriate action. Meticulous attention to detail. Ability to communicate complex ideas effectively, both verbally and in writing. Ability to establish and maintain effective working relationships with diverse groups of people. Ability to organize, coordinate and prioritize a variety of activities simultaneously. Ability to act independently and confidentially, using discretion, and tact. Ability to distinguish and manage confidential material and information. Ability and desire to work in a team environment, and ability to work independently. Skill in the operation of a PC and use of Microsoft Office software, browser- based applications, and internet and intranet applications. Basic knowledge of regulations governing business continuity planning requirements to ensure compliance and operational resilience. Proficiency in business continuity management software such as Archer GRC. Licenses and Certifications Business Continuity Officer Certification is desirable. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business, finance, or related field with a minimum of five years of experience in business continuity planning or related governance, risk, and compliance fields. Compensation: Base starting range: $91,520 to $120,573 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, and reach overhead, twist and turn.• Ability to move or lift up to 25 pounds occasionally.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Redwood Credit Union is seeking an Assistant Manager of Brand & Social Marketing who will be responsible for shaping RCU's external brand story, driving brand affinity, and amplifying RCU's voice in the markets served. Lead a high-performing team, manage strategic communications across all channels, steward brand identity, and collaborate across departments and external partners to deliver integrated, impactful marketing initiatives. Key ResponsibilitiesStrategic Scope & Impact:o Champion RCU's brand strategy, ensuring consistent, compelling storytelling across all touchpoints.o Lead and mentor a team fostering a culture of creativity, accountability, and excellence.o Serve as a strategic partner to Marketing leadership, contributing to long-term brand vision and social engagement strategies.Brand & Creative Leadership: o Act as a brand guardian, ensuring fidelity to brand standards across internal and external communications.o Provide strategic direction and coaching to team members in campaign development, creative execution, and social media strategy.o Align brand messaging with organizational goals through close collaboration with internal stakeholders.o Take an active role in RCU sponsored community events and contribute to local area non-profits and community groups.Integrated Campaign Development: o Architect and execute multi-channel brand campaigns that drive awareness, engagement, and member growth.o Oversee creative briefing, production timelines, and cross-functional rollout to ensure campaigns are delivered with precision and impact.o Analyze performance metrics and translate insights into actionable improvements.o Identify and develop new ideas to expand the brand including sponsorships and partnerships. Media Strategy & Optimization:o Oversee media planning and buying across traditional and digital channels in partnership with product and business line marketing teams.o Manage agency relationships, contracts, and budgets to maximize reach and ROI.o Continuously monitor media performance and refine strategies to meet evolving objectives.Social Media & Influencer Engagement:o Support Social Media Specialist in curating a content calendar that reflects brand voice and drives community engagement.o Oversee development of platform-specific content that resonates with diverse audiences.o Expand RCU's finfluencer program, leveraging trusted voices to build credibility and deepen member relationships.o Use data-driven insights to optimize social performance and inform future content strategy.Marketing Operations & Coordination:o Direct Marketing Coordinator in executing key campaigns (e.g., Youth Month, special initiatives) and managing department operations.o Ensure seamless execution of marketing programs through effective planning and resource management.Cross-Functional Collaboration & Leadership:o Inspire and develop team members through clear vision, feedback, and professional growth opportunities.o Collaborate with internal teams, agencies, and external partners to deliver cohesive, high-impact marketing initiatives.o Act as a strategic advisor to senior marketing leadership, contributing to brand evolution and social innovation.Agency Management:o Manage existing and new agency partnerships.o Develop compelling brand briefs and efficient processes.o Ensure budgets are set and managed effectively.Measurement & Reporting:o Ensure goals and KPIs are defined for brand, campaign and key initiatives.o Develop and maintain learning plans to ensure we become smarter over time. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Proven success in developing and executing integrated campaigns across paid, earned, and owned media. Strong analytical acumen with the ability to translate data into strategic decisions. Exceptional leadership, communication, and project management skills. Deep understanding of media planning, social media trends, and influencer engagement. A strong critical thinker proficient at evaluating the audience for an online brand and identifying the most effective ways of reaching them. Strong attention to detail and demonstrated ability to ensure quality control and follow-through. Strong team player with the ability to establish and maintain effective working relationships. Ability to lead and work with cross-functional teams. Ability to prioritize and successfully manage multiple tasks and deadlines simultaneously. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in marketing, communications, business or related field, with a minimum of six years' experience in brand marketing, social media or integrated communications, with prior experience managing staff. Compensation: Base starting range: $104,249.00 to $126,302.00 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 25 pounds occasionally.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Redwood Credit Union is seeking a Network Engineer who supports the design, implementation, and maintenance of secure, scalable, and high-performance network infrastructure across the organization. This role ensures the confidentiality, availability, and integrity of network systems while aligning with Redwood Credit Union's strategic goals and compliance standards. The engineer collaborates with cross-functional teams to deliver reliable connectivity, troubleshoot issues, and support ongoing infrastructure modernization efforts. The team ensures mission critical systems are operating securely 24 hours a day, 7 days a week. Key ResponsibilitiesNetwork Operations & Engineering• Design, deploy, and administer LAN/WAN/SD-WAN infrastructure, wireless networks, and cloud-based networking solutions and environments• Monitor network performance using tools like SolarWinds, PRTG, and Wireshark; identify and resolve bottlenecks, outages, improvement opportunities, security vulnerabilities, and efficiency improvements. • Support network hardware lifecycle management including routers, switches, firewalls (including Checkpoint, and Cisco ASA), and wireless access points. • Participate in network upgrades, patching, and configuration changes with minimal downtime. • Maintain accurate documentation including network diagrams, configuration records, and change logs. Security & Compliance • Implement and maintain network security protocols including firewalls, VPNs (IPSec, SSL, and site-to-site), IDS/IPS, and Zero Trust principles• Administer and monitor Checkpoint firewall appliances and VPN gateways, ensuring secure remote access and perimeter defense• Collaborate with cybersecurity teams to ensure compliance with internal policies and external regulations (e.g., NCUA, PCI-DSS)• Respond to security alerts and participate in incident response and forensic investigations. Conduct periodic reviews of access controls, firewall rules, and vulnerability scans. Infrastructure Support & Collaboration • Provide Tier 2/3 support for network-related issues and escalate as needed. • Work closely with Systems, DevOps, and Application teams to support infrastructure needs. • Assist in remote site deployments, including ISP coordination, switch installations, and wireless configuration. • Participate in disaster recovery planning and testing. Professional Development & Leadership • Stay current with emerging technologies including cloud networking (Azure, AWS), SD-WAN, and automation tools.• Contribute to departmental goals and initiatives (e.g., data center upgrades, cloud projects).• Mentor junior staff and participate in knowledge-sharing sessions. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Strong understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and VLANs. Experience with Cisco, F5, and Checkpoint networking and security equipment. Familiarity with cloud networking, SD-WAN, and remote access technologies including VPNs (IPSec, SSL). Excellent troubleshooting, documentation, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. After-hours, holiday and weekend support is occasionally required. Ability to travel up to 5% of the time. Licenses and Certifications CCNA or equivalent required; CCNP, CompTIA Network+, or cloud certifications (Azure/AWS) preferred. Checkpoint Certified Security Administrator (CCSA) or equivalent is a plus. Physical Requirements Ability to move or lift up to 50 pounds occasionally. Ability to perform physical tasks related to hardware installation. Ability to use a computer keyboard and calculator. Work environment is indoors; majority of the time is spent sitting at a desk. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and four years' experience in a networking - related role Compensation: Base starting range: $119,000 to $147,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand for extended periods of time occasionally.• Ability to stand, bend, stoop, sit, walk, twist and turn.• Ability to lift up to 50 pounds.• Ability to use a computer keyboard, calculator, and mouse.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Redwood Credit Union is seeking a detail-oriented and analytical professional to join our team as a Bank Secrecy Act (BSA) Specialist. This role is responsible for ensuring compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) regulations, and related regulatory requirements. Key Responsibilitieso Review daily transaction reports and prepare Currency Transaction Reports (CTRs) in accordance with BSA requirements and regulatory deadlines.o Investigate and document BSA alerts, including the preparation and filing of Suspicious Activity Reports (SARs) when necessary.o Analyze member and transactional data to detect suspicious activity, identify patterns, and determine appropriate actions.o Conduct enhanced due diligence (EDD) on high-risk members and applications, providing recommendations for approval or denial based on AML risk.o Respond to internal escalations and watch list alerts (e.g., OFAC, SDN), ensuring timely and accurate resolution and documentation.o Stay informed on evolving BSA/AML regulations and recommend process improvements to enhance compliance and operational efficiency. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Excellent analytical, evaluation, and interpersonal skills. Strong verbal and written communication skills. Solid understanding of banking and fraud threats posed by Money Laundering activities. Working knowledge of State and Federal laws and regulations pertaining to financial institutions (i.e., BSA, AML, OFAC, USA Patriot Act). Ability to operate a PC with proficient use of word processing, spreadsheet, fraud identification and AML software. Ability to organize workflow efficiently, self-direct personal training needs and utilize available resources. Ability to perform financial analysis, draw logical conclusions and make recommendations when needed. Ability to communicate complex ideas effectively, both verbally and in writing. Ability to act independently and confidentially, using discretion, and tact. Ability to distinguish and manage confidential information, materials, and conversations. Ability to establish and maintain effective working relationships in a diverse environment, including working with team members from other departments. Ability to effectively work with department team members and management. The ideal candidate has a combination of education and experience equivalent to a high school diploma with a minimum of three years of experience in BSA/AML or in depository financial institutions. Compensation: Base starting range: $29.00 to $39.00 hourly commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 20 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity EmployerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Redwood Credit Union is seeking a Mortgage Lending Manager to strategically plan, implement, lead, and evaluate Redwood Credit Union's (RCU) residential mortgage lending channels with a focus on providing excellent Member service and sound lending growth through sales efforts while also satisfying risk/return objectives set by RCU's Asset/Liability Committee (ALCO) and its Credit Risk Management Committee. this position will have departmental oversight which includes underwriting, loan processing, loan closing/funding, mortgage compliance and internal home loan originations teams. Leadership and Management:• Responsible for the total Member experience in all mortgage lending programs, while managing the day-to-day lending operations through direct reporting assistant managers.• Drive maximum lending performance by synthesizing and analyzing information and recommending opportunities for current and future growth.• Maximize production efficiencies and resolve problems through analysis of data, identification of root cause(s), evaluation of options, rendering of decisions and implementation of action.• Supervise staff: goals, training, resources, support, feedback, and accountability. Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships.• Communicate with the Leadership Team and department staff regarding all aspects of mortgage lending opportunities, operations, procedures, policies and strategies.• Further RCU lending presence by building external relationships by participating in and representing RCU at internal and external events, conferences, and community functions.• As a member of the Leadership Team, attend and contribute to meetings, planning sessions, strategic initiative committee discussions, etc. as appropriate.• Establish and maintain credibility throughout RCU by being an effective listener and problem solver for team members on all lending related issues. Program Management:• Ensure compliance with pertinent government rules and regulations.• Evaluate and adjust mortgage lending procedures, underwriting criteria, documents and forms to ensure efficiency, compliance, and quality.• Further achievement of mortgage lending goals by directing strategic and operational activities including origination, processing, underwriting, closing and secondary marketing, while also actively seeking ways to change and improve business units going forward.• Actively partner with peers across Redwood Credit Union to integrate mortgage lending into referral activity across departments.• Optimize origination efforts through a variety of distribution channels including an inbound call center, internal loan officer(s), and direct lending through the RCU branches.• Assure timely and quality completion of strategic objectives by defining priorities, assigning key tasks, measuring results, and following through to ensure accountability.• Assist in developing and implementing portfolio management and risk management strategies including overseeing quarterly Portfolio Reviews that reduce risk to appropriate levels for RCU while also being sensitive to individual Member needs.• Partner with vendor management for all Mortgage related vendors, and work with outside vendors (AMCs, title and escrow companies, attorneys, credit vendors, creditors) to ensure a partnership that results in efficient and effective productivity.Controlling• Decision loans as required by lending authority and recommend/manage lending authority for team members.• Through loan audits and quality control reviews, ensure loans are originated within RCU and current investor standards.• Prepare weekly Status Reports for the VP, Mortgage Lending.• Ensure compliance with budget by monitoring activities and reporting deviations. Planning:• Recommend short-and long-term goals, strategies, objectives, and loan programs for all mortgage lending activities.• Develop and implement loan-pricing and portfolio management strategies that will meet or exceed return on equity targets while providing targeted loan growth.• Develop mortgage lending promotional programs for internal Loan Officers in coordination with the Marketing Department, e.g. flyers, email and printed advertisements.• Develop and execute plans to develop mortgage lending opportunities by establishing direct relationships with realtors, vendors, and other influencers throughout RCU's field of Membership. Non-Essential Functions:• Provide general training to RCU staff not in lending.• Participate in community events, community volunteer boards & associations. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. MINIMUM QUALIFICATIONS:Knowledge, Skills and Abilities• Strong communication and presentation skills.• Excellent interpersonal skills, as well as the ability to maintain credibility and engender trust.• Thorough knowledge of all aspects of financial institution mortgage lending methods, practices and services, economics and credit dynamics, as well as laws, rules, and regulations.• Exceptional management skills.• Strong negotiation skills.• Skill in the operation of a personal computer and word processing, spreadsheet and presentation software.• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop effective approaches.• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.• Ability to lead, motivate, and supervise team members.• Ability to establish and maintain effective working relationships with a diverse group of people including Board Members, regulators, Members, team members, attorneys, vendors, and other parties.• Ability to travel 20% of time.Licenses and Certifications• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 76. Compensation: Base starting range: $137,000 to $ 151,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 15 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Redwood Credit Union is seeking a Digital Member Engagement Specialist, who will manage and optimize our SavvyMoney solution with a focus on driving loan, deposit and Member growth, improving financial wellness, and deepening Member engagement through the adoption of products and services. The ideal candidate is results-driven who can leverage platform analytics and data to execute targeted offers to Members including retargeting, pre-qualified and pre-approved offers while promoting financial wellness resources. Key Responsibilitieso Maintain working knowledge of RCU's lending, deposit and other product offerings.o Use SavvyMoney's analytics and reporting tools to identify opportunities for retargeting and to build campaign queries for pre-qualified offers.o Execute pre-approved loan campaigns using SavvyMoney's platform, ensuring campaigns are launched accurately and on time.o Promote SavvyMoney's financial wellness tools and insights (credit education, Credit Goals, score monitoring) to members who may benefit most.o Oversee ongoing management of loan and other product offers within the SavvyMoney platform, keeping them up to date and relevant for Members.o Design and run engagement campaigns to increase adoption and bring members back into the SavvyMoney experience.o Serve as the primary liaison with SavvyMoney's customer success team to collaborate and align on campaign best practices, optimize targeting strategies, and track performance.o Leverage platform data and analytics to provide senior management with insights on lending trends, wallet share opportunities, member score improvement, and overall engagement.o Partner with marketing, lending, digital banking, compliance, and member services teams to ensure offers and campaigns meet the organizational goals and regulatory standards.o Work closely with Lending Management on making recommendations on the delivery, frequency, execution, and risk assessments of engagement efforts.o Analyze offer and campaign performance and ROI to continuously improve future strategies.o Monitor third-party vendor performance and standards; conduct due diligence reviews.Review laws and regulations that impact compliance requirements, with emphasis on the Bank Secrecy Act, Patriot Act, OFAC, Card Act and Durbin Amendment, Reg Z and Reg E. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Excellent analytical, problem-solving, and decision-making skills. Advanced experience with credit bureau reporting, pre-qualification, and pre-approval processes. Hands-on experience with campaign management, targeting/segmentation, and reporting. Strong analytical skills and ability to interpret data to drive marketing strategy and provide actionable insights. Excellent collaboration and communication skills with the ability to work across departments and with external partners. Strong knowledge of applicable consumer laws and regulations including the Fair Credit Reporting Act. Ability to effectively plan and execute multi-step campaigns and projects. Ability to communicate effectively and intelligently, both verbally and in writing. Experience with project management skills with ability to prioritize, multi-task, successfully meet deadlines and achieve results. Highly Member-focused and service driven. Ability to establish and maintain effective working relationships with a diverse group of people to support and improve team performance, in line with RCU's Mission, Vision, Values, Culture and Service Standards. Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions; be accountable. Ability to operate a personal computer and software including word processing, email, and intra/internet. The ideal candidate has a combination of education and experience equivalent to a high school diploma and a minimum of five years' experience in consumer or mortgage lending, including a minimum of three years of experience working directly with credit bureaus on prescreen or pre-qualified campaigns for a consumer financial institution. Compensation: Base starting range: $44.00 to $57.00 hourly commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 15 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Redwood Credit Union's Auto Services is seeking a detail-oriented and proactive Inventory Specialist to manage vehicle purchasing, inventory control, and marketing coordination. This role is essential to ensuring our dealership lot is stocked with high-quality, marketable vehicles and that inventory is accurately tracked and presented for sale. Key ResponsibilitiesAdministrative Functions/Purchasingo Using various sources including rental car companies, wholesale brokers, auction, trade-in and direct purchase, among others, determine automobiles that would sell well on our dealership lot.o Establish and maintain a professional relationship with auction, wholesale, broker, rental car, and consignment partners.o Analyze and track vehicles that would make sense for us to have an appropriate margin for sale.o Research and analyze market trends to keep up with the ever-changing environment of the auto industry in order to insure we carry the right vehicles for sale on the lot at all times.o Utilize the RCUAS purchasing guidelines to ensure purchase is within our pricing structure.o Monitor the pricing structure to ensure pricing guidelines remain appropriate.o Oversight of P&L as it relates to auto purchases and auto sales.o Attend auctions to purchase vehicles as necessary to replenish the lot.o Maintain and acquire relationships with auto mechanic shops and vendors to insure we have the best service available.o Negotiate rates with mechanic shops and vendors to maximize our gross profits.o Research, develop and implement new marketing strategies to maintain the vehicles “days in inventory” stays at a minimum.Management of Inventoryo Enter vehicle data into DMS and coordinate purchase payments.o Arrange transportation and inspect incoming vehicles for quality and accuracy.o Manage vehicle reconditioning, detailing, and repairs with vendors.o Maintain dealership lot presentation, ensuring vehicles are clean, fueled, and properly displayed.o Update inventory status boards and digital systems.o Assist Sales Advisors with post-sale vehicle issues.o Re-price vehicles based on market changes and internal pricing policies.Marketing of Inventoryo Upload and manage inventory on rcuauto.com and third-party automotive sites.o Coordinate weekly “Hot on the Lot” promotions with the Marketing team.o Maintain accurate and timely updates to all online listings.o Take and upload vehicle photos, print buyer guides, and NMVTIS reports. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualifications- Knowledge, Skills and Abilities Knowledge of selling automobiles and/or other vehicles General knowledge and understanding of vehicle components Proficient knowledge of MS Word, MS Excel and Powerpoint Proficient knowledge of Karpower and Kelly Blue Book General knowledge and understanding of basic accounting principles to understand profit/loss and margin on vehicle sales Excellent organization skills Excellent service skills Ability to act independently and confidentially with little or no supervision Ability to distinguish and manage confidential information, materials and conversations Ability to effectively communicate verbally and in writing Ability to establish and maintain effective working relationships in a diverse environment; Skill in the operation of computers, printers and modern office equipment. Ability to communicate effectively both verbally and in writing. Ability to coordinate a variety of activities simultaneously and prioritize work. Ability and desire to work in a team environment. Ability to work weekends. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to manage time efficiently and effectively. Licenses and Certifications Ability to qualify for and maintain a DMV Salesperson License. Maintain a valid California Driver's License. Ability to maintain insurance on RCU Auto Services' insurance policy. The ideal candidate has a combination of education and experience equivalent to a high school diploma (GED required) with a minimum of three years of related experience. Must have a valid California Drivers License with clean driving record and be bondable. Compensation: Base salary range is $68,640 annually plus commission structure. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to drive• Ability to stand, bend, stoop, sit, walk, twist and turn• Ability to lift up to 25 pounds occasionally• Ability to use a computer keyboard and calculator• Work environment is a combination of indoors and outdoors with a significant amount of time spent sitting at a desk *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity EmployerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Redwood Credit Union is seeking an IT Infrastructure Manager, who will ensure the confidentiality, integrity, availability, and performance of the RCU compute and network environments. This includes leading an infrastructure engineering team responsible for highly technical work across all aspects of the RCU IT infrastructure, including administration of the network management, cloud platforms, DevOps practices, infrastructure as code (IaC), compute virtualization technologies, Windows and Linux servers, storage, databases and Symitar core system. Drive automation and scalability through modern engineering practices while ensuring mission-critical systems remain secure, resilient, and operational 24/7. Key ResponsibilitiesTeam Leadership:o Lead the team responsible for the development, management and security of the server and network environment at RCU.o Ensure 24-hour support for all mission critical systems and infrastructure.o Lead the incident response team and establish procedures and controls to ensure the confidentiality, integrity, and availability of RCU systems and data.o Facilitate relationship with vendors to schedule repair and maintain enterprise application system hardware.o Prioritize technical issues and communicate resolution times as needed.o Supervise staff: Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strong working relationships.o Ensure effective disaster recovery and business continuity of enterprise applications and host systems.Infrastructure Architecture & Management: o Design, maintain and administer the technology infrastructure deployed to support The Redwood Group, including network, server, virtualization, storage, database, and telecom systems.o Develop procedures and processes to oversee and maintain the RCU infrastructure, SAN/NAS storage systems, servers, and databases of the organization.o Implement monitoring and alerting tools to provide real-time feedback on the security, performance, and availability of RCU systems and networks.o Automate the tasks necessary for managing RCU infrastructure, such as administration tasks, monitoring, testing, deployments, etc.o Provide feedback on possible budgetary outlays and maintain operations within budget.o Contribute to key departmental and corporate strategic initiatives and make recommendations to the IT Business Plan.o Create, maintain, and validate disaster recovery processes for all systems and network equipment. Ensure adequate recovery time and point objectives are achievable.o Support the teams in troubleshooting testing and debugging PC, server, network, and printer configurations. Tech Support: o Ensure full operability of Network, Server and PC's, hardware, and software for the Credit Union.o Document and resolve both end user and network related problems.o Prioritize problem resolution and daily schedule as work dictates.o Formulate and ensure adherence to quality assurance standards, internal to the department and external to end-users.o Formulate and contribute to effective planning that improves performance and reliability of the network systems.o Develop and maintain user guides, network diagrams, procedures, and business continuity information department.o Oversee resource planning and scheduling to ensure consistent coverage and effective off-hours support for IT infrastructure services.o Diagnose, repair, and report to management system issues, security incidents, and other IT events.o Develop strong working relations with third party vendors to assist in maintaining equipment and resolving related problems.o Uphold established department service standards. DevOps: o Implement and manage Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar to automate provisioning and configuration of infrastructure.o Develop and maintain CI/CD pipelines to streamline application and infrastructure deployments across environments.o Integrate monitoring, logging, and alerting into DevOps workflows to ensure system reliability and performance.o Collaborate with development teams to enable continuous delivery and improve release cycles through automation and orchestration.o Drive adoption of cloud-native practices and containerization technologies (e.g., Docker, Kubernetes) for scalable and resilient infrastructure.o Establish and enforce version control and configuration management standards for infrastructure and deployment scripts. IT Development: o Prepare and present recommendations and updates on projects, support, and future needs planning both in writing and verbally.o Provide mentorship to the infrastructure and support desk staff.o Lead the organization in networking projects.o Locate and choose new learning opportunities to enhance and further knowledge of department practices.o Recommend vendors and equipment based on research and current documentation.o Research new technologies relating to core business functions.o Draft and recommend technology plans and requirements for business needs.o Establish and maintain relationships with key contacts in the community including volunteer centers and non-profit organizations; participate in community events. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Certification or equivalent experience, knowledge and/skill in Cisco network and CheckPoint firewall management, VMWare management, Windows server administration, Netapp Storage administration, Linux administration, VoIP administration and / or Symitar administration. Thorough knowledge of industry practiced infrastructure protocols, terminology, and procedures. Thorough knowledge of infrastructure troubleshooting and resolution. Thorough knowledge of PC and server hardware and software. Current knowledge of processes, procedures, rules, and regulations pertaining to information technology. Ability to work independently with little supervision and/or direction. Ability to develop and implement technology projects. Ability to interact and communicate with outside vendors and internal clients. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to travel up to 10% of the time. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and a minimum of eight years of experience maintaining and administering a modern IT environment. Prior management experience is strongly desired. Compensation: Base starting range: $138,112.00 to $181,980.00 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to travel to offsite corporate locations and branch offices as needed.• Ability to occasionally stand for extended periods of time.• Ability to bend, stoop, sit, walk, twist and turn.• Ability to move or lift up to 50 pounds occasionally.• Ability to use a computer keyboard, calculator, and mouse.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Redwood Credit Union is seeking a Risk Management Specialist to support and enhance our Enterprise Risk Management (ERM) program. This role is key in identifying, assessing, and monitoring risks across the organization, ensuring alignment with policies, procedures, and regulatory requirements. You'll collaborate with departments to promote a culture of risk awareness and help embed risk management practices throughout the credit union. Key Responsibilitieso Facilitate and document risk and control self-assessments.o Maintain the risk register and support ERM plan execution.o Work within RCU's governance, risk and compliance (GRC) application to record, measure, monitor, and report on risks.o Conduct root cause analyses and support remediation efforts.o Develop and deliver risk reports for leadership and committees.o Assist with audits, exams, and compliance-related tasks.o Support vendor management and business continuity planning.o Mentor Risk Liaisons and promote risk awareness across teams.o Vendor Management - Work with Vendor Management Specialist and vendor owners to create and maintain vendor data and assessments, including working within vendor management system.o Business Continuity - Work with BCP Specialist and business line partners to update and maintain business continuity plans, including utilization of BCP system. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualifications: Knowledge, Skills and Abilities Knowledge of risk management core principles. Experience in functioning within an established ERM program, risk and control frameworks, and risk reporting to management. Knowledge and experience in presenting risk data and creating meaningful reports for risk analysis. Experience creating and/or using data to identify risk trends and make risk-based decisions or recommendations. GRC application experience is highly desirable. Experience communicating with business line partners to effectively glean risk level and control effectiveness. Ability to produce and comprehend complex Excel reports capable of tracking trends, variances, and exceptions. Knowledge of using the applications within the Microsoft office Suite. Strong analytical/problem solving, communication, organizational and interpersonal skills. Ability to establish and maintain effective working relationships with a diverse group of people, including vendors. Ability to work independently. Ability to coordinate a variety of activities simultaneously and prioritize workload appropriately with little supervision. Ability to distinguish and process confidential material and information with discretion. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree, plus a minimum of three years' experience working in a financial institution within audit and/or risk management, with knowledge and experience of ERM best practices. Compensation: Base starting range $33.00 to $44.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to perform physical job requirements, including ability to move objects up to 15 pounds occasionally.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity EmployerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Redwood Credit Union is looking for a Temporary Consumer Loan Funder I, who will be responsible for planning, preparing and organizing consumer loan documentation to ensure accurate and expeditious loan closings while providing superior Member service. Key Responsibilities Funding Loans: o Responsible for the timely and accurate coordination, processing and funding of all loan files including reviewing and interpreting underwriting conditions. o Receive funding packets as assigned by department and manage funding from various incoming channels. o Analyze Loan approval conditions in loan origination system (LOS). Verify the accuracy and integrity of all loan data entered into the system including but not limited to Membership, names, addresses, government monitoring information, loan information (i.e. loan amount, interest rate, terms, KBB/NADA/Black Book/MSRP information, income, etc.). o Manage and continue to maintain all data and updates within the LOS throughout the funding process. o Communicate and follow-up with Members/vendors regarding loan status and request and manage the timely return of required documentation needed to fund loan. o Discuss loan options and programs with Members and vendors to ensure quality Member service. o Identify cross sell opportunities that will benefit Member. o Analyze credit report, credit applications to ensure credit requirements and loan policies are met. o Verify Members income by paystubs and/or analyze personal and business tax returns to ensure income and loan policy requirements are met. Department and Consumer Loan Officer Support: o Utilize queue management system, within LOS, in conjunction with Consumer Loan Officers to ensure high quality Member/vendor service. o Report daily any problems or concerns with specific loan files. o Propose new or improved processes that will improve current file flow. o Provide exceptional service to all Members, volunteers, internal team members, and vendors. o Review and complete lending reports as needed or assigned. Other functions: o Research and resolve Member or team member concerns as directed. o Compose and type general correspondence including emails, letters, memo communication for staff, vendors and Members. ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? * 29th largest credit union in the U.S. and the largest financial institution based in the North Bay * Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial * Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" * Recognized by Newsweek as one of "America's Best Credit Unions 2024" * Recognized by Forbes as one of "America's Best Small Employers 2023" * Voted Best Places to Work in the North Bay 20 years in a row * World-class Employee Engagement scores * Rated Superior in Service by more than 90% of Members, surveyed by SF Gate * Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities * Thorough knowledge in the use of Internet-based loan origination software. * Knowledge of lending principles, practices, rules, regulations, and sales. * Ability to calculate income from paystubs, tax returns and or business returns. * Knowledge of compliance requirements. * Skill in the operation of personal computers and general office equipment. * Ability to communicate effectively both verbally and in writing. * Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members. * Ability to act independently and confidentially, using discretion and tact. * Ability to analyze situations and recommend workable solutions. * Ability to coordinate a variety of activities simultaneously and prioritize work. * Ability and desire to work in and contribute to a team environment. The ideal candidate has a combination of education and experience equivalent to a high school diploma, plus a minimum of two years' experience in consumer lending industry or closely related field. Compensation: Base starting range: $23.00 to $31.00 hourly commensurate with experience. Physical Requirements: * Ability to stand, bend, stoop, sit, walk, twist, and turn. * Ability to lift up to 20 pounds. * Ability to use a computer keyboard and calculator. * Work environment is indoors; majority of the time is spent sitting at a desk. * Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].

Redwood Credit Union is looking for a Full Time Member Service Associate who will be responsible for performing routine teller work, provides excellent Member service, and contributes to the success of the branch by selling and referring Credit Union products. As the face of the organization, this position serves as a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers. Key ResponsibilitiesSales & Service:o Provide exceptional member service to all Members, volunteers, internal employees, and service providers.o Explain products and services to Members to meet their needs. Cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services.o Establish basic products and services for Members.o Provide information to Members' questions or directs them to the appropriate person or department for assistance.o Safeguard Member information and ensure confidentiality by following established policy and procedures.Transactions:o Complete Members' transactions accurately and efficiently using established policies and procedures.o Balance cash, checks, and maintain proper documentation.Teamwork and Other Functions:o Attend and contribute to departmental meetings.o Perform branch opening and closing duties.o Perform other duties as assigned.o Complete orders for Credit Union forms and supplies.o Participate in Credit Union committees. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities . Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad . As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualifications: Knowledge, Skills and Abilities Ability to count and balance cash. Ability to effectively cross-sell products and services using a needs-based sales approach. Ability to work a rotating schedule which will include working on rotating Saturdays. Ability to learn new products, services, procedures, technology and concepts. Ability to establish and maintain effective working relationships with a diverse group of people. Ability and desire to work in a team environment. Ability to communicate effectively both verbally and in writing. Knowledge of basic math principles. Knowledge of basic financial institution products and services. Skilled in the operation of office equipment including personal computers with Internet and intranet access. The ideal candidate has a combination of education and experience equivalent to a high school diploma, and at least six months experience in retail sales and cash handling experience. Compensation: Base starting range $22.00 to $28.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist and turn.• Ability to lift up to 25 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors, majority of the time is spent standing or sitting at a workstation. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity EmployerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Redwood Credit Union is looking for a Financial Advisor who will provide investment, retirement, annuity, advisory, educational investment planning, and advice, as licensed, to Members in an assigned territory and execute transactions for investment products and services that match Members' needs. Key ResponsibilitiesService:• Provide exceptional customer service to all Member-clients.• Call Members referred to the Wealth Management department by Branches, Member Service Center, and other RCU partners to set an appointment for a meeting.• Make and receive calls from clients assisting with questions and resolving problems as appropriate.• Ensure maximum flexibility to relieve and/or assist in a variety of functions as needed.• Travel to Corporate Offices and other branch locations as assigned.Investment Product Sales:• Open accounts and execute trades for advisory, mutual funds, stocks, bonds, etc. as directed by client in compliance with the CUSO Financial Services Office of Supervisory Jurisdiction (OSJ).• Research and provide literature on requested investment products including stocks, bonds, and mutual funds.• Research and provide literature and information to clients regarding insurance products such as life insurance and annuities.• Establish and maintain interactive and open communication with CUSO Financial Services and product companies.• Provide Branch and Member Service Center team members with pertinent referral and product training.• Attend regular product and sales training meetings.• Research and solve Member problems and complaints in an accurate and timely manner.• Prepare regular client mailings/calls for birthdays, holidays and other events as assigned.Administration:• Complete all transactions within all regulatory organizations (i.e., FINRA and the SEC) and credit union procedures and regulations.• Research and repair all “Back to Rep” and NIGO (“not in good order”) items.• Complete daily, weekly, and monthly sales blotters and tracking reports.• Prepare and maintain complete and accurate client digital files, Member financial data, and documentation as directed by CUSO Financial Services and RCU.• Coordinate marketing and sales efforts to promote Redwood Credit Union.• Provide CUSO Financial Services and RCU with all materials distributed for signed approval from the compliance department.Other Functions:• Implement new investment and credit union related products and services with other team members of RCU.• Obtain additional licenses and education as assigned by management. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Knowledge of financial products and services. Knowledge of business or economics. Working and current knowledge of investment and insurance products. Working knowledge of the financial services industry. Excellent organizational and administrative skills. Excellent services skills. Skill in the operation of a PC with word processing, spreadsheet and investment related software. Skill in the operation of modern office equipment Ability to be self-motivated and directed. Ability to communicate effectively both verbally and in writing. Ability to effectively work on the telephone to obtain investment information. Ability to coordinate a variety of activities simultaneously and prioritize work. Ability and desire to work in a team environment. Ability to effectively promote and sell credit union products and services. Ability to analyze situations and recommend workable solutions for Members. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to manage time efficiently and effectively and follow-through on tasks. Ability to work weekends and travel to one mandatory conference. Licenses and Certifications Must maintain Securities Series 7, 63, 65 and/or 66 and California Life/Health Insurance License. The ideal candidate has a combination of education and experience equivalent to an associate degree with a minimum of five years of investment sales experience with a credit union, bank, or investment company. Compensation: Base starting range: $68,640 annually commensurate with experience + commission. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to lift up to 20 pounds.• Ability to bend, stoop, sit, walk, twist and turn.• Ability to use a computer keyboard and calculator.• Work environment is indoors with most of the time sitting at a desk.• Ability to travel to various branch locations. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Redwood Credit Union is seeking a Network Engineer who supports the design, implementation, and maintenance of secure, scalable, and high-performance network infrastructure across the organization. This role ensures the confidentiality, availability, and integrity of network systems while aligning with Redwood Credit Union's strategic goals and compliance standards. The engineer collaborates with cross-functional teams to deliver reliable connectivity, troubleshoot issues, and support ongoing infrastructure modernization efforts. The team ensures mission critical systems are operating securely 24 hours a day, 7 days a week. Key Responsibilities Network Operations & Engineering * Design, deploy, and administer LAN/WAN/SD-WAN infrastructure, wireless networks, and cloud-based networking solutions and environments * Monitor network performance using tools like SolarWinds, PRTG, and Wireshark; identify and resolve bottlenecks, outages, improvement opportunities, security vulnerabilities, and efficiency improvements. * Support network hardware lifecycle management including routers, switches, firewalls (including Checkpoint, and Cisco ASA), and wireless access points. * Participate in network upgrades, patching, and configuration changes with minimal downtime. * Maintain accurate documentation including network diagrams, configuration records, and change logs. Security & Compliance * Implement and maintain network security protocols including firewalls, VPNs (IPSec, SSL, and site-to-site), IDS/IPS, and Zero Trust principles * Administer and monitor Checkpoint firewall appliances and VPN gateways, ensuring secure remote access and perimeter defense * Collaborate with cybersecurity teams to ensure compliance with internal policies and external regulations (e.g., NCUA, PCI-DSS) * Respond to security alerts and participate in incident response and forensic investigations. Conduct periodic reviews of access controls, firewall rules, and vulnerability scans. Infrastructure Support & Collaboration * Provide Tier 2/3 support for network-related issues and escalate as needed. * Work closely with Systems, DevOps, and Application teams to support infrastructure needs. * Assist in remote site deployments, including ISP coordination, switch installations, and wireless configuration. * Participate in disaster recovery planning and testing. Professional Development & Leadership * Stay current with emerging technologies including cloud networking (Azure, AWS), SD-WAN, and automation tools. * Contribute to departmental goals and initiatives (e.g., data center upgrades, cloud projects). * Mentor junior staff and participate in knowledge-sharing sessions. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? * 29th largest credit union in the U.S. and the largest financial institution based in the North Bay * Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial * Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" * Recognized by Newsweek as one of "America's Best Credit Unions 2024" * Recognized by Forbes as one of "America's Best Small Employers 2023" * Voted Best Places to Work in the North Bay 20 years in a row * World-class Employee Engagement scores * Rated Superior in Service by more than 90% of Members, surveyed by SF Gate * Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities * Strong understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and VLANs. * Experience with Cisco, F5, and Checkpoint networking and security equipment. * Familiarity with cloud networking, SD-WAN, and remote access technologies including VPNs (IPSec, SSL). * Excellent troubleshooting, documentation, and communication skills. * Ability to work independently and collaboratively in a fast-paced environment. * After-hours, holiday and weekend support is occasionally required. * Ability to travel up to 5% of the time. Licenses and Certifications * CCNA or equivalent required; CCNP, CompTIA Network+, or cloud certifications (Azure/AWS) preferred. * Checkpoint Certified Security Administrator (CCSA) or equivalent is a plus. Physical Requirements * Ability to move or lift up to 50 pounds occasionally. * Ability to perform physical tasks related to hardware installation. * Ability to use a computer keyboard and calculator. * Work environment is indoors; majority of the time is spent sitting at a desk. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and four years' experience in a networking - related role Compensation: Base starting range: $119,000 to $147,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: * Competitive medical, dental, and vision insurance, mental health offerings * Employee performance incentive plan * Salary Advancement- Merit increase based on performance * 401(k) program with employer match * Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: * RCU employees are eligible for a .75% discount off RCU standard collateral auto loans * RCU employees are eligible for a 1% discount on all recreational or boat loan products * 2% discount off Visas and LOC Loans through RCU * 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. * 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. * 0% interest on garment, fitness, or home office equipment loan of up to $500 * 100% financing for employee purchased homes! Physical Requirements: * Ability to stand for extended periods of time occasionally. * Ability to stand, bend, stoop, sit, walk, twist and turn. * Ability to lift up to 50 pounds. * Ability to use a computer keyboard, calculator, and mouse. * Work environment is indoors; majority of the time is spent sitting at a desk. * Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].

Redwood Credit Union is seeking a detail-oriented and analytical professional to join our team as a Bank Secrecy Act (BSA) Specialist. This role is responsible for ensuring compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) regulations, and related regulatory requirements. Key Responsibilitieso Review daily transaction reports and prepare Currency Transaction Reports (CTRs) in accordance with BSA requirements and regulatory deadlines.o Investigate and document BSA alerts, including the preparation and filing of Suspicious Activity Reports (SARs) when necessary.o Analyze member and transactional data to detect suspicious activity, identify patterns, and determine appropriate actions.o Conduct enhanced due diligence (EDD) on high-risk members and applications, providing recommendations for approval or denial based on AML risk.o Respond to internal escalations and watch list alerts (e.g., OFAC, SDN), ensuring timely and accurate resolution and documentation.o Stay informed on evolving BSA/AML regulations and recommend process improvements to enhance compliance and operational efficiency. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Excellent analytical, evaluation, and interpersonal skills. Strong verbal and written communication skills. Solid understanding of banking and fraud threats posed by Money Laundering activities. Working knowledge of State and Federal laws and regulations pertaining to financial institutions (i.e., BSA, AML, OFAC, USA Patriot Act). Ability to operate a PC with proficient use of word processing, spreadsheet, fraud identification and AML software. Ability to organize workflow efficiently, self-direct personal training needs and utilize available resources. Ability to perform financial analysis, draw logical conclusions and make recommendations when needed. Ability to communicate complex ideas effectively, both verbally and in writing. Ability to act independently and confidentially, using discretion, and tact. Ability to distinguish and manage confidential information, materials, and conversations. Ability to establish and maintain effective working relationships in a diverse environment, including working with team members from other departments. Ability to effectively work with department team members and management. The ideal candidate has a combination of education and experience equivalent to a high school diploma with a minimum of three years of experience in BSA/AML or in depository financial institutions. Compensation: Base starting range: $29.00 to $39.00 hourly commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 20 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer

Redwood Credit Union is looking for a Temporary Consumer Loan Funder I, who will be responsible for planning, preparing and organizing consumer loan documentation to ensure accurate and expeditious loan closings while providing superior Member service. Key ResponsibilitiesFunding Loans:o Responsible for the timely and accurate coordination, processing and funding of all loan files including reviewing and interpreting underwriting conditions.o Receive funding packets as assigned by department and manage funding from various incoming channels.o Analyze Loan approval conditions in loan origination system (LOS). Verify the accuracy and integrity of all loan data entered into the system including but not limited to Membership, names, addresses, government monitoring information, loan information (i.e. loan amount, interest rate, terms, KBB/NADA/Black Book/MSRP information, income, etc.).o Manage and continue to maintain all data and updates within the LOS throughout the funding process.o Communicate and follow-up with Members/vendors regarding loan status and request and manage the timely return of required documentation needed to fund loan.o Discuss loan options and programs with Members and vendors to ensure quality Member service.o Identify cross sell opportunities that will benefit Member.o Analyze credit report, credit applications to ensure credit requirements and loan policies are met.o Verify Members income by paystubs and/or analyze personal and business tax returns to ensure income and loan policy requirements are met.Department and Consumer Loan Officer Support:o Utilize queue management system, within LOS, in conjunction with Consumer Loan Officers to ensure high quality Member/vendor service.o Report daily any problems or concerns with specific loan files.o Propose new or improved processes that will improve current file flow.o Provide exceptional service to all Members, volunteers, internal team members, and vendors.o Review and complete lending reports as needed or assigned.Other functions:o Research and resolve Member or team member concerns as directed.o Compose and type general correspondence including emails, letters, memo communication for staff, vendors and Members. ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Thorough knowledge in the use of Internet-based loan origination software. Knowledge of lending principles, practices, rules, regulations, and sales. Ability to calculate income from paystubs, tax returns and or business returns. Knowledge of compliance requirements. Skill in the operation of personal computers and general office equipment. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members. Ability to act independently and confidentially, using discretion and tact. Ability to analyze situations and recommend workable solutions. Ability to coordinate a variety of activities simultaneously and prioritize work. Ability and desire to work in and contribute to a team environment. The ideal candidate has a combination of education and experience equivalent to a high school diploma, plus a minimum of two years' experience in consumer lending industry or closely related field. Compensation: Base starting range: $23.00 to $31.00 hourly commensurate with experience. Physical Requirements:• Ability to stand, bend, stoop, sit, walk, twist, and turn.• Ability to lift up to 20 pounds.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. We are an Equal Opportunity Employer

Redwood Credit Union is seeking an Assistant Manager of Brand & Social Marketing who will be responsible for shaping RCU's external brand story, driving brand affinity, and amplifying RCU's voice in the markets served. Lead a high-performing team, manage strategic communications across all channels, steward brand identity, and collaborate across departments and external partners to deliver integrated, impactful marketing initiatives. Key Responsibilities Strategic Scope & Impact: o Champion RCU's brand strategy, ensuring consistent, compelling storytelling across all touchpoints. o Lead and mentor a team fostering a culture of creativity, accountability, and excellence. o Serve as a strategic partner to Marketing leadership, contributing to long-term brand vision and social engagement strategies. Brand & Creative Leadership: o Act as a brand guardian, ensuring fidelity to brand standards across internal and external communications. o Provide strategic direction and coaching to team members in campaign development, creative execution, and social media strategy. o Align brand messaging with organizational goals through close collaboration with internal stakeholders. o Take an active role in RCU sponsored community events and contribute to local area non-profits and community groups. Integrated Campaign Development: o Architect and execute multi-channel brand campaigns that drive awareness, engagement, and member growth. o Oversee creative briefing, production timelines, and cross-functional rollout to ensure campaigns are delivered with precision and impact. o Analyze performance metrics and translate insights into actionable improvements. o Identify and develop new ideas to expand the brand including sponsorships and partnerships. Media Strategy & Optimization: o Oversee media planning and buying across traditional and digital channels in partnership with product and business line marketing teams. o Manage agency relationships, contracts, and budgets to maximize reach and ROI. o Continuously monitor media performance and refine strategies to meet evolving objectives. Social Media & Influencer Engagement: o Support Social Media Specialist in curating a content calendar that reflects brand voice and drives community engagement. o Oversee development of platform-specific content that resonates with diverse audiences. o Expand RCU's finfluencer program, leveraging trusted voices to build credibility and deepen member relationships. o Use data-driven insights to optimize social performance and inform future content strategy. Marketing Operations & Coordination: o Direct Marketing Coordinator in executing key campaigns (e.g., Youth Month, special initiatives) and managing department operations. o Ensure seamless execution of marketing programs through effective planning and resource management. Cross-Functional Collaboration & Leadership: o Inspire and develop team members through clear vision, feedback, and professional growth opportunities. o Collaborate with internal teams, agencies, and external partners to deliver cohesive, high-impact marketing initiatives. o Act as a strategic advisor to senior marketing leadership, contributing to brand evolution and social innovation. Agency Management: o Manage existing and new agency partnerships. o Develop compelling brand briefs and efficient processes. o Ensure budgets are set and managed effectively. Measurement & Reporting: o Ensure goals and KPIs are defined for brand, campaign and key initiatives. o Develop and maintain learning plans to ensure we become smarter over time. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? * 29th largest credit union in the U.S. and the largest financial institution based in the North Bay * Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial * Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" * Recognized by Newsweek as one of "America's Best Credit Unions 2024" * Recognized by Forbes as one of "America's Best Small Employers 2023" * Voted Best Places to Work in the North Bay 20 years in a row * World-class Employee Engagement scores * Rated Superior in Service by more than 90% of Members, surveyed by SF Gate * Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities * Proven success in developing and executing integrated campaigns across paid, earned, and owned media. * Strong analytical acumen with the ability to translate data into strategic decisions. * Exceptional leadership, communication, and project management skills. * Deep understanding of media planning, social media trends, and influencer engagement. * A strong critical thinker proficient at evaluating the audience for an online brand and identifying the most effective ways of reaching them. * Strong attention to detail and demonstrated ability to ensure quality control and follow-through. * Strong team player with the ability to establish and maintain effective working relationships. * Ability to lead and work with cross-functional teams. * Ability to prioritize and successfully manage multiple tasks and deadlines simultaneously. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in marketing, communications, business or related field, with a minimum of six years' experience in brand marketing, social media or integrated communications, with prior experience managing staff. Compensation: Base starting range: $104,249.00 to $126,302.00 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: * Competitive medical, dental, and vision insurance, mental health offerings * Employee performance incentive plan * Salary Advancement- Merit increase based on performance * 401(k) program with employer match * Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: * RCU employees are eligible for a .75% discount off RCU standard collateral auto loans * RCU employees are eligible for a 1% discount on all recreational or boat loan products * 2% discount off Visas and LOC Loans through RCU * 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. * 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. * 0% interest on garment, fitness, or home office equipment loan of up to $500 * 100% financing for employee purchased homes! Physical Requirements: * Ability to stand, bend, stoop, sit, walk, twist, and turn. * Ability to lift up to 25 pounds occasionally. * Ability to use a computer keyboard and calculator. * Work environment is indoors; majority of the time is spent sitting at a desk. * Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].

Redwood Credit Union is seeking a Mortgage Lending Manager to strategically plan, implement, lead, and evaluate Redwood Credit Union's (RCU) residential mortgage lending channels with a focus on providing excellent Member service and sound lending growth through sales efforts while also satisfying risk/return objectives set by RCU's Asset/Liability Committee (ALCO) and its Credit Risk Management Committee. this position will have departmental oversight which includes underwriting, loan processing, loan closing/funding, mortgage compliance and internal home loan originations teams. Leadership and Management: * Responsible for the total Member experience in all mortgage lending programs, while managing the day-to-day lending operations through direct reporting assistant managers. * Drive maximum lending performance by synthesizing and analyzing information and recommending opportunities for current and future growth. * Maximize production efficiencies and resolve problems through analysis of data, identification of root cause(s), evaluation of options, rendering of decisions and implementation of action. * Supervise staff: goals, training, resources, support, feedback, and accountability. Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships. * Communicate with the Leadership Team and department staff regarding all aspects of mortgage lending opportunities, operations, procedures, policies and strategies. * Further RCU lending presence by building external relationships by participating in and representing RCU at internal and external events, conferences, and community functions. * As a member of the Leadership Team, attend and contribute to meetings, planning sessions, strategic initiative committee discussions, etc. as appropriate. * Establish and maintain credibility throughout RCU by being an effective listener and problem solver for team members on all lending related issues. Program Management: * Ensure compliance with pertinent government rules and regulations. * Evaluate and adjust mortgage lending procedures, underwriting criteria, documents and forms to ensure efficiency, compliance, and quality. * Further achievement of mortgage lending goals by directing strategic and operational activities including origination, processing, underwriting, closing and secondary marketing, while also actively seeking ways to change and improve business units going forward. * Actively partner with peers across Redwood Credit Union to integrate mortgage lending into referral activity across departments. * Optimize origination efforts through a variety of distribution channels including an inbound call center, internal loan officer(s), and direct lending through the RCU branches. * Assure timely and quality completion of strategic objectives by defining priorities, assigning key tasks, measuring results, and following through to ensure accountability. * Assist in developing and implementing portfolio management and risk management strategies including overseeing quarterly Portfolio Reviews that reduce risk to appropriate levels for RCU while also being sensitive to individual Member needs. * Partner with vendor management for all Mortgage related vendors, and work with outside vendors (AMCs, title and escrow companies, attorneys, credit vendors, creditors) to ensure a partnership that results in efficient and effective productivity. Controlling * Decision loans as required by lending authority and recommend/manage lending authority for team members. * Through loan audits and quality control reviews, ensure loans are originated within RCU and current investor standards. * Prepare weekly Status Reports for the VP, Mortgage Lending. * Ensure compliance with budget by monitoring activities and reporting deviations. Planning: * Recommend short-and long-term goals, strategies, objectives, and loan programs for all mortgage lending activities. * Develop and implement loan-pricing and portfolio management strategies that will meet or exceed return on equity targets while providing targeted loan growth. * Develop mortgage lending promotional programs for internal Loan Officers in coordination with the Marketing Department, e.g. flyers, email and printed advertisements. * Develop and execute plans to develop mortgage lending opportunities by establishing direct relationships with realtors, vendors, and other influencers throughout RCU's field of Membership. Non-Essential Functions: * Provide general training to RCU staff not in lending. * Participate in community events, community volunteer boards & associations. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? * 29th largest credit union in the U.S. and the largest financial institution based in the North Bay * Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial * Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" * Recognized by Newsweek as one of "America's Best Credit Unions 2024" * Recognized by Forbes as one of "America's Best Small Employers 2023" * Voted Best Places to Work in the North Bay 20 years in a row * World-class Employee Engagement scores * Rated Superior in Service by more than 90% of Members, surveyed by SF Gate * Industry leading Net Promoter Scores across the U.S. MINIMUM QUALIFICATIONS: Knowledge, Skills and Abilities * Strong communication and presentation skills. * Excellent interpersonal skills, as well as the ability to maintain credibility and engender trust. * Thorough knowledge of all aspects of financial institution mortgage lending methods, practices and services, economics and credit dynamics, as well as laws, rules, and regulations. * Exceptional management skills. * Strong negotiation skills. * Skill in the operation of a personal computer and word processing, spreadsheet and presentation software. * Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop effective approaches. * Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans. * Ability to lead, motivate, and supervise team members. * Ability to establish and maintain effective working relationships with a diverse group of people including Board Members, regulators, Members, team members, attorneys, vendors, and other parties. * Ability to travel 20% of time. Licenses and Certifications * Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 76. Compensation: Base starting range: $137,000 to $ 151,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: * Competitive medical, dental, and vision insurance, mental health offerings * Employee performance incentive plan * Salary Advancement- Merit increase based on performance * 401(k) program with employer match * Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: * RCU employees are eligible for a .75% discount off RCU standard collateral auto loans * RCU employees are eligible for a 1% discount on all recreational or boat loan products * 2% discount off Visas and LOC Loans through RCU * 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. * 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. * 0% interest on garment, fitness, or home office equipment loan of up to $500 * 100% financing for employee purchased homes! Physical Requirements: * Ability to stand, bend, stoop, sit, walk, twist, and turn. * Ability to lift up to 15 pounds. * Ability to use a computer keyboard and calculator. * Work environment is indoors; majority of the time is spent sitting at a desk. * Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].

Redwood Credit Union is seeking a Senior Business Continuity Specialist who will plan, organize, and perform activities and projects for RCU's business continuity program (BCP) to ensure the organization is prepared to respond to and recover from disruptions, ensuring the continuity of critical operations and services. Work closely with departments across RCU to ensure the effectiveness of the BCP and lead efforts to continuously improve RCU's readiness in the event of a business disruption. Key ResponsibilitiesBusiness Continuity Program Management:o Support enterprise risk leadership in conducting business continuity risk assessments to identify points of vulnerability, gaps in existing capabilities vs. critical business needs, and identify risk reduction strategies.o Plan, conduct and maintain an enterprise-wide Business Impact Analysis (BIA), analyze BIA data and report findings and recommendations to the Compliance Manager.o Maintain RCU's Business Continuity Plans and Business Impact Analysis designed to address critical business needs and how RCU will respond and recover from business disruptions to include maintaining plan information in the Archer GRC application as well as ensuring that RCU's intranet site dedicated to BCP is current.o Lead business continuity related projects, including setting project goals, coordinating efforts between multiple departments, monitoring for effectiveness, and ensuring projects are consistent with RCU's business continuity standards.o Take part in organizational projects or initiatives with BCP implications to ensure such initiatives are consistent with RCU's BCP standards.o Prepare business continuity status reports for ERM leadership and the Executive Risk Oversight Committee.o Support enterprise risk leadership with annual examiner discussions and preparing documentation for examinations.o Stay up to date with current trends and techniques in business continuity planning, incorporating new knowledge into the BCP as appropriate.Incident Management: o Maintain incident management plans and procedures designed to support and guide RCU's leadership response during crisis events and ensure support is provided to team members.o Assist RCU's leadership team during crisis situations by coordinating the activities of the Incident Response Team; coordination includes ensuring all tasks are properly assigned, communicated, and completed, performing situation monitoring and reporting situation updates to RCU Executives, and maintaining records of key developments of the incident.o Assist with postmortem analyses of past incident handling and draft recommendations to enhance RCU future incident management strategies.o Maintain supplies of emergency materials designed to support RCU's leadership team during crisis situations.Testing & Training: o Independently plan, design, and conduct tests and drills designed to assess the effectiveness of RCU's Business Continuity Plans and Incident Management Procedures, required to support critical RCU processes and systems. Oversee results and independently advise on remediation plans.o Organize and support Compliance Manager and enterprise risk leadership in performing annual tabletop exercises with senior leadership, individual business departments, and assist with building safety and evacuation drills.o Develop and lead training on business continuity subjects for leaders and team members.o Develop and lead enterprise risk leadership in team member communications, training, and disaster preparedness campaigns.o Document results of testing and resulting action plans for reporting to Executives, Board, and federal and state examiners. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America's Best Small Employers 2023" • Voted Best Places to Work in the North Bay 20 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities Strong problem solving, planning, communication, organizational and interpersonal skills. Insight and judgment to initiate timely and appropriate action. Meticulous attention to detail. Ability to communicate complex ideas effectively, both verbally and in writing. Ability to establish and maintain effective working relationships with diverse groups of people. Ability to organize, coordinate and prioritize a variety of activities simultaneously. Ability to act independently and confidentially, using discretion, and tact. Ability to distinguish and manage confidential material and information. Ability and desire to work in a team environment, and ability to work independently. Skill in the operation of a PC and use of Microsoft Office software, browser- based applications, and internet and intranet applications. Basic knowledge of regulations governing business continuity planning requirements to ensure compliance and operational resilience. Proficiency in business continuity management software such as Archer GRC. Licenses and Certifications Business Continuity Officer Certification is desirable. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business, finance, or related field with a minimum of five years of experience in business continuity planning or related governance, risk, and compliance fields. Compensation: Base starting range: $91,520 to $120,573 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:• Competitive medical, dental, and vision insurance, mental health offerings• Employee performance incentive plan• Salary Advancement- Merit increase based on performance• 401(k) program with employer match• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks:• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans• RCU employees are eligible for a 1% discount on all recreational or boat loan products• 2% discount off Visas and LOC Loans through RCU• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.• 0% interest on garment, fitness, or home office equipment loan of up to $500• 100% financing for employee purchased homes! Physical Requirements:• Ability to stand, bend, stoop, sit, walk, and reach overhead, twist and turn.• Ability to move or lift up to 25 pounds occasionally.• Ability to use a computer keyboard and calculator.• Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer