Thomas & Assoc jobs - 4 jobs

Who We Are: As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients. Our Culture: We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish. We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned us recognition as a five-time Tennessean Top Workplace and two (and counting) USA Today Top Workplace. Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish. The Position: The role of Customer Experience Specialist - Bilingual (English/Spanish) is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. This includes fielding inquiries for the UCM line of business and directing callers to the appropriate resource. Answer chat inquiries, log calls, handle complaints, troubleshoot problems and provide directions, and send post call follow up. Essential Duties and Responsibilities Manage high volume of inbound calls, chats, and emails with efficiency and accuracy. Follow Call Center "Procedures" while meeting or exceeding productivity and quality metrics. Identify caller's needs, clarify information, and direct the caller providing a solution and or resolution, including follow up as needed. Support verifications line of business with tasks as identified by management including but not limited to indexing, routing, completing, and/or returning verifications. Identify and escalate priority issues to management, while maintaining a professional demeanor at all times with inbound callers. Other duties as assigned. Requirements and Qualifications Bilingual - Fluent in both English and Spanish. High School Diploma or equivalent. 1-2 years' experience in a Call Center role. Equivalent combination of education and experience will be considered. Work Schedule: 7:30 am - 4:00 pm CT, M-F. Business hours are 7:00 am - 7:00 pm CT, M-F, so you should be prepared to work a shift within those hours based on business needs. Proven track record of taking high volume calls daily. Customer service chat experience is a plus. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites Able to think outside the box and solve problems creatively. Deliver above-and-beyond customer service across all support channels with professional communication and a brand ambassador mindset. Hold conversations, not interactions. We know how great our team is, and we want our clients to know as well. A thoughtful/professional communicator (both online and offline) who understands the importance of tone. Empathetic and able to adapt your communication style to best suit your audience. Highly organized and attentive to detail. A well-rounded team player who takes ownership of your work. Must be flexible with a "can do" attitude and a willingness to assist with varying tasks to support the business needs as they arise. Notice even the smallest trends and pain points in our work, then brainstorm solutions to improve each customer's experience. Become an expert in all things verifications, as well as T&C company processes and policies. The better we know ourselves, the better we can build top notch customer relationships. Use Zoom to interact with your teammates, management, and other departments. Able to handle sensitive and confidential information appropriately. Able to take initiative and work independently with little supervision. Excited to be the face of T&C and build strong customer relationships. Agile and able to adapt to changes in processes, policies, and tools used. Punctual and maintain excellent attendance and adherence to schedule including scheduled breaks. Must be proficient in MS Word, MS Excel, Outlook, Zendesk experience is a plus. Ability to deal with stressful situations to achieve desired business results.

Who We Are: As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients. Our Culture: We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish. We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned us recognition as a five-time Tennessean Top Workplace and two (and counting) USA Today Top Workplace. Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish. The Position: The 501C Claims Operations Manager, oversees daily operations for a specialized reimbursing partner serving thousands of individual trust members. This role ensures operational objectives are consistently achieved and leads a team dedicated to delivering exceptional, personalized service to members. Responsibilities include managing a team of professional analysts, streamlining, and optimizing workflows for maximum efficiency, and collaborating with cross-functional teams to drive ongoing process improvements. Essential Duties and Responsibilities: · Oversee the end-to-end claims processes for a specialized reimbursing partner with thousands of trust members nationwide. · Proactively coordinate with state partners to ensure timely delivery of charge statements and reimbursing invoices. · Ensure charge statements and reimbursing invoices are entered into the system accurately and promptly to avoid incurring penalties and interest. · Lead a team of Senior Analysts who are responsible for preparing and representing trust members in administrative unemployment hearings. · Proactively identify power of attorney issues and collaborate with state partners and trust members to resolve in a timely manner. · Collaborate with trust members and internal teams to answer complex questions and resolve problems. · Provide coaching and mentorship to team members. · Ensure team members deliver exceptional customer service. · Monitor work and perform audits to ensure quality standards are achieved. · Meet and exceed external and internal service level agreements. · Monitor key performance indicators and service level agreements to ensure operational excellence. · Identify gaps in workflow and partner with internal stakeholders to increase efficiency. · Drive process improvement initiatives based on feedback from trust members and internal teams. · Analyze data metrics and study trends to determine operational best practices. · Prepare and present presentations on team performance and trend analyses. · Other duties as assigned. Required Qualifications: · 2-year degree required; 4-year degree preferred. · 7 + years' experience in the unemployment insurance (UI) industry, including leading complex teams, working with reimbursing employers, and possessing in-depth knowledge of administrative unemployment hearings. · Equivalent combination of education and experience will be considered. · Proficiency in MS Office Suite, including Outlook, Excel, and PowerPoint, is required. · Demonstrated ability to take initiative and work independently with minimal supervision. · Skilled at defining priorities and managing multiple tasks and projects simultaneously. · Highly adaptable, with the ability to shift focus quickly as business needs change. · Capable of handling sensitive and confidential information with discretion. · Excellent written and verbal communication skills. · Maintains a professional demeanor and interacts tactfully with others. · Effective collaborator, able to work with all levels of internal management. · Ability to maintain positive working relationships with clients, peers, team members, and leadership. · Ability to manage tight deadlines to meet business goals and objectives. · Strong attention to detail, organizational skills, analytical thinking, and time management. · Consistently punctual and maintains excellent attendance. · To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites: · Proactively identifies and resolves problems, gathering and analyzing information effectively. · Remains open to new ideas and demonstrates a willingness to try innovative approaches. · Maintains accuracy and thoroughness, regularly monitoring work to ensure high quality. · Adapts well to changes in the work environment, manages competing demands, and handles frequent changes, delays, or unexpected events. · Demonstrates reliability by consistently being at work and on time, following instructions, responding to management direction, and seeking feedback to improve performance.

Who We Are: As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients. Our Culture: We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish. We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned us recognition as a five-time Tennessean Top Workplace and two (and counting) USA Today Top Workplace. Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish. The Position: As the largest privately held service provider in our industry, Thomas & Company provides our clients with unmatched unemployment cost control, employment verification and tax credit services. The role of the Employment & Wage Verification Specialist is to complete Employment and Wage Verifications and associated tasks for the Verifications Department with the highest level of care and attention to detail. The EWV Specialist will be responsible for completing verifications and providing support to inquiries while adhering to efficiency, quality, CSAT, and privacy expectations. This role requires availability between 7:00 am and 7:00 pm CT. Training Schedule: 7:00 am -3:30 pm CT (First Two Weeks) Normal Schedule: 7:30 am - 4:00 pm CT Essential Duties and Responsibilities • Complete verifications according to efficiency and quality expectations, including reviewing the request to ensure we have all necessary info to process the request, completing the verification, and returning the completed forms to the requesting agency with accuracy. • Complete administrative department functions within turn times, such as processing of inbound and outbound mail, memos, and sending faxes. • Professionally correspond with all stakeholders, which includes obtaining necessary information to complete a verification and assisting with any follow up questions regarding completed verifications. • Respond to inquiries via chat utilizing professional communication. Requirements and Qualifications • High School Diploma required • Professional written communication skills • Tracks time accurately using provided tools • 1-2 years in a fast-paced, administrative, or organizational role • Strong organizational and time management skills • 1+ year experience with customer service experience • 1-2 years' experience with Microsoft Word, Zoom, and Outlook. Comfortable utilizing the internet and T&C applications • Experience with multi-tasking, defining priorities, and changing focus quickly • Handle sensitive and confidential information appropriately • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions Special Considerations and Prerequisites • Must communicate clearly, written and verbally • Highly organized and attentive to detail • Become an expert in all things verifications, as well as T&C company processes and policies. The better we know ourselves, the better we can build top notch customer relationships • Effectively utilize Zoom to engage with teammates, management, and other departments • Agile and able to adapt to changes in processes, policies, and tools used • Ability to take initiative and work independently with little supervision • Thrives in fast-paced goal-driven environments • Must be reliable, excellent punctuality and attendance required • Team player attitude with ability to adapt based on department needs • Work independently with T&C proprietary systems and other organization systems • Other duties as assigned All offers of employment are contingent upon the successful completion of a background check.