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Remote Thomaston, GA jobs

- 24 jobs
  • Remote Customer Service

    J.Craig Wilson and Associates

    Remote job in Hilltop, GA

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 12d ago
  • Vice President, Economic Damages & Valuations (MAI)

    J.S. Held 4.1company rating

    Remote job in Gay, GA

    J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted advisors to organizations facing high-stakes events demanding urgent attention, staunch integrity, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations. We have over 100 locations worldwide. We are highly committed to all members of our community, both employees and clients. Our organization focuses on promoting a sense of community and inspiring our people to achieve results that exceed goals. We are seeking a qualified commercial real estate appraiser who is MAI designated by the Appraisal Institute and is licensed as a Georgia Certified General Appraiser for a key position in our Alpharetta, Georgia office. Primary responsibilities will be the hiring (as needed), development, and oversight of commercial real estate appraisal staff with the appropriate technical skills to serve local and regional markets in support of J.S. Held referrals along with the generation of new client business for the firm. Personal responsibilities will also include commercial real property research, analysis, and the preparation of valuation and other expert, advisory reports to be utilized for general commercial real estate valuation, estate planning, mergers & acquisitions, litigation support through focused consulting, and to assist with forensic accounting as it may relate to all types of real property damages. Engagements can involve up to 70% litigation ranging from family law, shareholder disputes, insurance-related damages claims, and other unique and specialty engagements. We most often interact within a team environment with other J.S. Held specialists across the U.S. where the discussion, targeting, and coordination of tasks, our professional responses/reports, and shared deadlines are common. Additional activities will include managing document requests/production, building/maintaining valuation models and reports, conducting site visits, and providing professional client interactions. Collaboration with other financial forensic engagements will be required as necessary across the United States. Qualifications Required Qualifications * College Undergraduate degree; * Have earned the MAI designation from the Appraisal Institute; * Be a Certified General Appraiser licensed in the State of Georgia, and other U.S. States upon request as applicable to an engagement whether permanent or temporary licenses; * High level of proficiency with Microsoft Excel and Word. * Strong quantitative and analytical skills. Ability to analyze large sets of data and simplify/translate into a condensed and/or visual format for presentation to the J.S. Held team and/or clients. * Comfortable with finance and related issues such as the analysis of Operating Statements and Rent Rolls as may be applicable for the appraisal of income properties; * Solid oral and written communications skills (including ability to develop narrative valuation/expert reports and other client communication materials); * Effective organizational skills and ability to manage multiple projects in order to meet fluctuating deadlines and pressure situations with incomplete information; * Strong attention to detail along with the maintenance of supporting documentation as per J.S. Held requirements; * Ability to research industry, economic, and benchmark data, and to apply such data to subject analysis; * Maintain the quality of the J.S. Held brand in all oral and written communications. Preferred Qualifications * Familiarity with common real estate valuation data resources. * This position may contribute to articles in professional journals, if desired. Additional Information Some of the Benefits We Have Include J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team's needs. * Our flexible work environment allows employees to work remotely, when needed * Flexible Time Off policy * Medical, Dental, and Vision Insurance * 401k Match * Commuter Benefit A reasonable estimate of the salary range for this role is $150,000 - $200,000. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, scope of role, management responsibility, etc. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available. Please explore what we're all about at *************** EEO and Job Accommodations We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. J.S. Held is an equal opportunity employer. Qualified applicants are considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you are an individual with a disability and would like to request a reasonable accommodation during the recruitment process, please email ***************. Include "Applicant Accommodation" in the subject line, along with your request and contact information. All your information will be kept confidential according to EEO guidelines. #LI-DS1
    $150k-200k yearly 5d ago
  • Groom Tech in Training, Petsense

    Tractor Supply 4.2company rating

    Remote job in Thomaston, GA

    This position is responsible for enrolling & completing the training course Level 1 provided by Petsense, "Paragon," in preparation for a career in grooming and/or bathing. Paragon is a virtual distant learning program where students are guided through a 15-week training program designed to educate students on the fundamentals in bathing and grooming, while also providing the necessary basic skills in safety, pet first aid and CPR, pet handling skills, dog anatomy and dog physiology. This is achieved through a combination of hands-on practice, book work, online exams, watching videos and submitting photos of practical application for grading. Essential Duties and Responsibilities (Min 5%) As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements: * Maintain regular and predictable attendance. * Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. * Take the initiative to support selling initiatives (TEAM): * Thank the Customer * Engage with the customer and/or pet * Advise products or services * Make it Memorable * Groom Technicians in Training are required to learn & perform a combination of the following duties throughout their training program. Although daily tasks may vary day to day, our business and staffing model makes it essential every Groom Technicians in Training should be able to perform all fo the following duties accurately, efficiently, and safely on a regular basis and without advance notice: * Successfully enroll & complete the Paragon training for Level 1 (Groom Tech) by the required timeline of five weeks. * Safe Pet Handling * Bathing, Drying, Brushing and Combing all coat types * Nail Trimming * Ear Cleaning * Preparatory Hair Trimming * Basic Clipper Techniques * Basic Finishing Techniques * Customer Service Skills * Demonstrating Professionalism * Equipment Handling and Maintenance * Ensures the safety and well-being of animals * Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners. * Practice Safety and Sanitization protocols * Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients. * Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations. * Maintains records of all pet clients to include services provided and vaccination records. * Operate computer as needed. * Recovery of store, if needed. * Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required * Complete all documentation associated with any of the above job duties * May also be required to perform other duties as assigned. Required Qualifications Experience: Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing purchase required tools. Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately. Preferred knowledge, skills or abilities * Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps * Communicate effectively with Associates and customers * Display compassion with animals and treat them accordingly * Exhibit attention to detail * Read, write and count to accurately complete all documentation * Problem solving skills * Basic computer skills * Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Working Conditions * Working environment is favorable, generally working inside with moderate noise. * Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste. * Exposure to wet conditions, particularly when bathing dogs. * Exposure to cats and dogs of all sizes, breeds, and temperaments. * Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours * Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines * Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Physical Requirements * Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. * Ability to stand and maintain a stationary position for up to 8 hours while grooming animals. * Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon. * Ability to utilize grooming instruments including shears and dryers. * Ability to occasionally lift or reach merchandise overhead. * Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment. * Ability to constantly operate store equipment such as computer, cash register, and other store equipment. * Ability to read, write, and count accurately to complete all documentation. * Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. * This position is non-sedentary. * It is essential to operate all equipment related to your job duties effective, safely, properly, and accurately; and to provide the highest level of customer service. * It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
    $51k-70k yearly est. 22d ago
  • Employee Benefits Sales Representative - Tampa/Orlando

    Oneamerica 4.5company rating

    Remote job in Gay, GA

    At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary This position is responsible for the satisfactory sales and service of Group products offered by AUL. This position contributes to the generation of new product sales and renewals of in-force groups. Primary duties may include, but are not limited to: * Produce within the assigned territory and achieve satisfactory sales results and submissions of OneAmerica/AUL products. * Meet renewal objectives as established by the home office. * Provide acceptable levels of service to producers and clients. * Assist the Regional Vice President in the development and implementation of the RGO marketing plan. Operate within the RGO budget. * Conduct sales and product seminars as necessary. * Attend regularly scheduled manager one on ones and office meetings to help identify patterns, areas for improvement, and find ways to provide better experiences for our brokers and their clients. Remote setups use video technology and meet in person on a regular cadence. * Manage assigned territory to achieve net quote activity levels that meet selling objectives. * Use Group Market Share, MiEdge, and Salesforce data effectively to expand market presence and increase sales production. * Develop a plan to achieve case activity targets that aligns to our core strategy. Job Requirements Required Education and/or Certifications * Bachelor's Degree or any combination of education and experience which would provide an equivalent background. * Life and Health license Recommended Education and/or Certifications * Proficient in Microsoft Office suite Required Work Experience * 3+ years of sales experience in Employee Benefits and/or related sales and marketing experience. * High School Diploma required, or any combination of education and experience which would provide an equivalent background Salary Band: S05 This selected candidate will be expected to work remote in Florida. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. For all positions: Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies. #LI-CB1 #LI-HYBRID
    $43k-72k yearly est. 32d ago
  • Technical Printer Support Representative I (Laser)

    Canon Solutions America 4.6company rating

    Remote job in Gay, GA

    About the Role Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical laser printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers: - Remote work style - Various scheduling options - Paid orientation and training - Benefits (medical, vision, dental, life insurance, and disability) - Company-paid holidays - Paid time off: personal, vacation, and sick time - 401(k) with company match - Employee assistance program - Tuition reimbursement - Employee discounts - Pay differentials Schedule Options: Mon - Fri | 9:00 am - 5:30 pm EST Mon - Fri | 9:15 am - 5:45 pm EST Mon - Fri | 9:30 am - 6:00 pm EST Mon - Fri | 9:45 am - 6:15 pm EST Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential and Total Care incentives Your Impact As a Canon Printer Technical Support Representative, you'll: - Provide positive and professional technical support to Canon customers via phone, email, and chat - Analyze complex laser printer issues, troubleshoot like a pro, and recommend winning solutions. - Promptly identify, research, and resolve customer inquiries using all available software and network tools - Interact with customers and team members simultaneously to expedite call resolution - Make prompt, accurate business decisions that mutually benefit the business and the customer - Document interactions and resolutions in our easy-to-use applications - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website About You: The Skills & Expertise You Bring * High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as Windows and/or MAC - Intermediate to advanced level skills with internet navigation, instant messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment - Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance are a must for this position - A reliable high-speed internet connection and a workspace free from noise and distractions This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia. Company Overview Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to: Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Base decisions on employment so as to further the principle of equal employment opportunity. Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities. Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at **************, Eastern time from within the US. For all other reasonable accommodation requests, please call ************. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Canon ITS is a tobacco-free work environment. Notice to Recruiting Firms/Agencies Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter. Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here #CITS Workstyle Description Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. Responsibilities As a Canon Printer Technical Support Representative, you'll: - Provide positive and professional technical support to Canon customers via phone, email, and chat - Analyze complex laser printer issues, troubleshoot like a pro, and recommend winning solutions. - Promptly identify, research, and resolve customer inquiries using all available software and network tools - Interact with customers and team members simultaneously to expedite call resolution - Make prompt, accurate business decisions that mutually benefit the business and the customer - Document interactions and resolutions in our easy-to-use applications - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website Qualifications - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as Windows and/or MAC - Intermediate to advanced level skills with internet navigation, instant messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment - Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance are a must for this position - A reliable high-speed internet connection and a workspace free from noise and distractions This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.
    $15-15.5 hourly Auto-Apply 11d ago
  • Care Manager for Care Management Services

    Ga Medgroup

    Remote job in Butler, GA

    Join us at NextStep Care - a place where you'll be valued, recognized and rewarded for the vital work you do each day. We'll surround you with a strong team and leadership that supports every aspect of your life - both inside and outside of our centers. And you'll get to practice your passion in a non-profit, mission-driven organization that's known for the highest level of care in our communities ESSENTIAL DUTIES AND RESPONSIBILITIES * Acts as a liaison between members and home and community-based service providers to facilitate quality and cost-effective care and outcomes. * Provides education and support to members and their families regarding community resources and services. * Develop effective, collaborative relationships with key stakeholders including primary care providers, managed care plan providers, home and community-based service providers (HCBS), formal/informal caregivers and families. * Maintains regular communication with members through phone calls and home visits to monitor their wellbeing and adjust careplans as needed. * Records and documents interventions and member information completely and accurately, in accordance with payer and organization guidelines. * Collaborates and communicates with internal team members, including Central Intake and Assessment Team members, to ensure continuity of care for assigned members. * Identifies and resolves care plan variances, including barriers to primary and specialized medical care, to ensure effectiveness of member's careplan. * Assesses and addresses member engagement and behavior to support optimal health and functional status. * Participates in after-hours on-call rotation requirements, as assigned. * Maintains and monitors quality of services through collaboration with the Quality Assurance and Education Team and Care Management Director. Participating in Community Outreach as outlined in Quarterly Outreach plan. MINIMUM QUALIFICATIONS * Bachelor's degree in social work or related human services field is required with 2 years of work experience * Experience in social work, home and community-based services, healthcare or geriatrics preferred. EEO / M / F / D / V / Drug Free Workplace NextStep Care Facebook
    $47k-81k yearly est. Auto-Apply 36d ago
  • Bilingual (Spanish/English) Sales Customer Experts - Evening/Overnights - Remote

    Teleperformance 4.2company rating

    Remote job in Gay, GA

    About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Bilingual Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns * Calmly attempt to resolve and de-escalate any issues * Escalate interactions when necessary and appropriate * Respond to requests for assistance and/or possible processing payments * Track all call related information for auditing and reporting purposes * Provide feedback on call issues * Meet sales objectives as defined Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
    $24k-28k yearly est. Auto-Apply 27d ago
  • Senior Data Architect

    Marsh & McLennan Companies, Inc. 4.8company rating

    Remote job in Thomaston, GA

    Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Data Architect at Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Senior Data Architect on the Data team, you'll establish consistent data standards, reference architectures, patterns, and practices across the organization for both OLTP and OLAP (Data warehouse, Data Lake house) MDM and AI/ML technologies. You will define reference data architecture and work with agile teams to ensure the documented best practices are used in data platform development. Additionally, you'll create strategies and design solutions for a wide variety of use cases like Data Migration (end-to-end ETL process), database optimization, and data architectural solutions for Analytics Data Projects. You will also design, develop, and troubleshoot highly complex technical problems in OLAP/OLTP/DW, Analytics, and provide solutions for Enterprise-level Applications utilizing Azure Data Platform. Our future colleague. We'd love to meet you if your professional track record includes these skills: * 10+ or more years of experience in Information Technology. * 5 to 10 years of experience in Enterprise data architecture, Data, Modelling, Data management and Data strategy * 5 to 7 years of experience in Cloud database technologies. * 7 to 10 years of experience as a data architect * Solid understanding of databases and the strengths and weaknesses of platforms and products, with the ability to provide a trusted voice at the decision-making table * Expertise in creating ER (Entity Relationship), Logical, Physical, and Conceptual data models for an enterprise * Experience in data modeling, streaming skills, and data architecture for operational and analytical datastores * Proficiency in the design of batch and streaming data ingestion * Knowledge in designing solutions with Data Quality, Data Lineage, and Data Catalogs * Experience with solving performance challenges for a variety of velocities, latencies, and volumes of data * Designing and maintaining the data models, including conceptual, logical, and physical data models * Experience with SOA data layer utilizing data access frameworks and exposing data via web services * Experience with Business Intelligence and data mart architecture * Experience creating a data architecture vision between lines of business and IT * Demonstrated competency in communicating the value of data architecture to stakeholders and senior management * Experience in SDLC processes, database patterns, and development frameworks * Strong interpersonal, verbal, and written communication skills, with the ability to develop and conduct executive-level presentations * Experience crafting solutions that leverage data in NoSQL and SQL datastores for high availability and disaster tolerance * Preferred experience with Kubernetes, Cloud Native ecosystem, and Data Lake/Data Warehouse technologies * Deep expertise in Data engineering capabilities involving architecture, modeling (physical and logical), data governance, storage, security, resilience, and replication * Knowledge of Informatica - IICS task flows development and maintenance * Experience with MongoDB or another NoSQL database, PostgreSQL, or any relational database * Experience with Azure, Data Lake, Databricks, SQL, ETL, and MDM * Experience with data integration services such as Azure Data Factory * Experience with business intelligence tools; Power BI or Qlik is preferred * Experience in designing and building large-scale, enterprise systems in a highly available, scalable, performant, and distributed environment These additional qualifications are a plus, but not required to apply: * Knowledge of Agency Management systems like Applied EPIC and Vertafore Sagitta, Benefit Point * Microsoft Azure Data Engineer or other cloud certifications * Data bricks experience and certification We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfillment outside of work. Some benefits included in this role are: * Generous time off, including personal and volunteering * Tuition reimbursement and professional development opportunities * Remote work * Charitable contribution match programs * Stock purchase opportunities To learn more about a career at MMA, check us out online: *************************** or flip through our recruiting brochure: ********************** Follow us on social media to meet our colleagues and see what makes us tick: * ************************************ * ********************************** * ******************************************************* Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote The applicable base salary range for this role is $115,800 to $202,700. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: December 29, 2025
    $115.8k-202.7k yearly 5d ago
  • Vice President, Head of Sales - Remote

    GXO Logistics Inc.

    Remote job in Gay, GA

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. Location: Remote (United States) Travel: This is a remote position with ~50% travel nationwide Reporting directly to the SVP of Sales for the America's and APAC, you will be at the forefront of driving our business success by generating pipeline opportunities, managing an Enterprise Sales team, and securing new business sales from existing and new customers. This role offers a unique opportunity to make a significant impact on our business whilst furthering your career in a fast-paced and innovative environment. What you'll do on a typical day: * Control, implement and manage sales process, approach & methodologies in alignment with sales technology * Leads and supports division business development team and aids in driving revenue growth. * Drives all division level governance to review commercial opportunities pipeline * Directly delivers customer facing presentations to drive pipeline growth * Develop a strong understanding of the GXO business and our key commercial drivers. * Manage all aspects of the sales performance model, including individual performance management of direct BD representatives as required. * White space analysis and sizing of potential, including divisional reviews of target opportunities and actionable insights that enable business development leaders to effectively prioritize their time. * Own the strategy behind competitive intelligence and bid response strategy for customer pursuits * Ensuring sales reports and other internal intelligence is provided to the sales organization in an efficient and effective manner to drive actionable plans for improvement in business results * Provide communications to Sales governance board and teams regarding performance in weekly pipeline updates, insights, metrics, and analysis. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan. What you need to succeed at GXO: At a minimum, you'll need: * 20+ years of experience in Sales Leadership. * Must have 3PL logistics sales experience. * Successful executive leadership skills including the demonstrated ability to lead change, motivate and enable high performing sales team with proven experience driving revenue growth in a complex organization and market environment. * Proficient in sales reporting and project management tools for identifying, organizing, and presenting data required to support sales strategy and confidence using analytics, financial and business reporting tools to make data driven decisions. * Operate with a high degree of autonomy, personal integrity, and accountability. * Demonstrated problem solving skills, strong communication skills and ability to collaborate effectively with business partners for the benefit of the customer and GXO. * US based travel required, ~50% travel required, hybrid/remote role experience with additional qualifications listed below: * Strong understanding of business development within large corporate frameworks, coupled with a strategic vision to capitalize on dynamic market trends * Experience in cross-selling products and services, showcasing a holistic approach to business growth. * Proven success in orchestrating new business development, within a logistics (3PL) environment. * Ability to close out new business opportunities. * Very strong commercial & numerical skills, with the ability to think laterally to meet both customer and business requirements. * Exceptional written and oral communication skills for adept engagement with stakeholders at all levels. * Advanced user of MS packages and CRM systems, with a preference for expertise in Salesforce. * Adept at cultivating and nurturing relationships, coupled with exemplary account management skills. * Track record of effectively steering high-performing teams in a business development context. * Demonstrable success in achieving multi-million new sales targets. We engineer faster, smarter, leaner supply chains. #LinkedIn Remote GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. #appcastrequest
    $111k-182k yearly est. 31d ago
  • Customer Service Representative - Work from Home

    Teleperformance 4.2company rating

    Remote job in Gay, GA

    About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! All hires must reside within the state of Georgia. Responsibilities Your Responsibilities Customer Service Representatives responds to customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Manage a high volume of inbound and outbound calls and other customer contacts in a timely and professional manner. * Address and resolve customer complaints and inquiries regarding billing statements, payments, and account adjustments. * Contact customers with overdue accounts to solicit payment or negotiate realistic payment plans, while adhering strictly to the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations. * Troubleshoot and provide updates on service problems and outages, escalating complex technical issues to the appropriate departments (e.g., L2 or L3 support). * Review customer accounts, identify problems, and process necessary changes, credits, or service disconnections/reconnections as required. * Maintain accurate and detailed records of all customer interactions and transactions within the CRM system. * Utilize strong problem-solving skills to find effective solutions and provide accurate information about products, services, and policies. * De-escalate situations involving dissatisfied customers, remaining calm and professional under pressure. * Collaborate with other departments to ensure timely and thorough resolution of customer issues. * Strive to meet and exceed individual and team performance metrics (KPIs) such as call volume, resolution time, and customer satisfaction ratings. Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. * You most live in the State of Georgia Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
    $23k-28k yearly est. Auto-Apply 27d ago
  • Territory Account Executive (Hybrid)

    Softchoice 4.6company rating

    Remote job in Gay, GA

    Why you'll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities. The impact you will have: As a Territory Account Executive, you will have the opportunity to expand your skillset and partner with some of the most disruptive technology companies throughout North America. If you are passionate about making a difference, impacting Sales Revenue, partnering with tech companies, and expanding strategic customer portfolios - this opportunity may be the right fit for you. Please note, this role is hybrid with the expectation of being in the office 1-2 times per week. Before you dive into your new role: To help set you up for success, we have built a 4-week training program, "Sales Academy". This award-winning program was built with success in mind for our people, moving your Territory Account Executive career forward. You can anticipate a combination of eLearning, facilitates virtual learning sessions, workshops, 1:1 coaching, and some of fun. Our goal is to equip you with knowledge on our who we are, develop or sharpen your skills, meet other team members, learn about our technology partners and much more. What you will do: * Support customer's needs and delivering added value. * Prospect, cold call new contacts, diversify and expand your defined territory. * Apply strategic thinking to develop unique approaches to hit your sales plans. * Break ground on new relationships and skillfully overcome challenges with customers and team members. What you bring to the table: * Proven track record of sales success. * Confidence and business acumen. * Willingness to learn about the ever-changing world of enterprise technology. * Highschool diploma or equivalent, preferred. * 1+ year of sales or retail experience.
    $39k-74k yearly est. 60d+ ago
  • Customer Care Group Support Analyst

    Genuine Parts Company 4.1company rating

    Remote job in Gay, GA

    Company Background: Genuine Parts Company ("GPC" or the "Company"), founded in 1928 and based in Atlanta, Georgia, is a leading distributor of automotive and industrial replacement parts and value-added services. The Company operates a global portfolio of businesses with more than 10,000 locations across the world. GPC has approximately 50,000 global employees. The Company has operations in the United States, Canada, Mexico, Australia, New Zealand, Indonesia, Singapore, France, the U.K., Germany, Poland, the Netherlands, Belgium, Spain and China. Position Purpose: Answers technical calls from customers (company/independently owned stores and employees) regarding company software, hardware, and network issues. Receives call, finds resolution, and documents calls as received. Position Performance Measures: * Number of calls per hour. * Percentage of escalated calls. * Not-ready percentage. * Ability to meet call quality requirements. * Length of call. * Team Customer Satisfaction Score. * Team Service Level Responsibilities: Answers inbound technical questions from customers and gains understanding of each situation. Troubleshoots issues to find solution and partners with customer to solve issue together. Confirms that solution worked properly before ending call. * If unable to resolve customers' issue using information supplied in the Service Now Knowledgebase, agent will seek assistance from Support Analyst II and/or Development team (Swarm) to further analyze and determine root cause and potential work arounds. * Agent will apply fix or work around discovered during "swarming" with Support Analyst II/Developers. * Agent will create new knowledge base articles outlining the fix/work around discovered during "swarming". * If issue is determined to be a software defect the agent will fully document the issue, troubleshooting and root cause analysis steps followed with Support Analyst II/Developers and assign the Service Now Incident to the appropriate development track for defect creation. * Ensures positive customer experience by de-escalating customer issues and concerns. Instructs customers on proper usage of the software and hardware. Acts as customer advocate in addressing concerns and resolving issues. Instills confidence in the customers that concern will be addressed properly and with urgency. * Ensures prompt and accurate resolution of customer incidents with a high degree of ownership. Reports network events upon occurrence to leadership. Notifies appropriate leadership of customer escalations and dissatisfaction in timely manner. * Follows ticket management policy as documented including, entering required information into system, selecting the right urgency level, selecting the correct categorization and subcategorization for the Incident and ensuring the proper team members are including in communications. * Follows call management policy as documented including resolving calls timely and accurately, following up with cases as appropriate, and working with management when needed. * Follows the established attendance and schedule policy. * Works to consistently improve call handling and resolution processes by following the established quality assurance guidelines and expectations to deliver stellar customer service including: first call resolution and total case ownership. * Works with team members to develop, approve, validate, and maintain problem resolution databases (Knowledgebase) by making entries to improve process. * Interprets, analyzes, diagnoses, documents, and resolves customer service problems related to internal supported hardware, software, LANs and WANs with the objective of closing calls. * Using the incident/problem tracking system, accurately documents all incoming calls, keeps tickets and customers updated on their issues / requests, and documents all call resolutions. * Keeps support team and management apprised of any new support issues in a clear and timely manner. * Performs other job-related duties as assigned or apparent. * Dispatch hardware problems to appropriate hardware vendor * Assist customers with "How-To" questions * Contact external customers to foster improved communications and satisfaction levels with computer equipment and software * Continuously improve customer satisfaction indexes * Other duties as assigned Location: * GPC has two work locations to choose from, Duluth or Atlanta office. * We offer a Flexible Work Policy that permits eligible employees to work remotely Experience, Education, and Abilities: Education: * 4 years of experience in a help desk/call center. * High school diploma or equivalent work experience required. * HDI certified (customer service, support center analyst, or desktop support technician) and ITIL Foundations certification is a plus. Experience: * 1 year of experience with incident and problem tracking service management software. * NAPA store experience is a plus. * Experience with SQL commands and database manipulation. * Experience with automated call distributor phone systems. * Experience with knowledge centered support (KCS) principles. * Familiarity with Linux Systems a plus. * Experience with troubleshooting network related issues (client connectivity). * Experience with Active Directory and Microsoft Office Products - O365 is a plus. Abilities * Strong customer focus and orientation. * In addition to having a high sense of self-motivation, this individual must display superior telephone, root cause analysis, and issue resolution skills. * The ability to listen, isolate the issue, research, resolve, and follow-up is essential for this position. * Candidates for this position should be familiar with incident ticketing software and processes. * Proven soft skills including strong courtesy and conflict management skills. * Strong written and verbal communication skills and be able to translate technical information to all level of users. * Strong problem solving and analytical skills. * Strong time management skills. * Self-motivated, detail-oriented and organized. * Ability to work independently and efficiently to meet deadlines. * Proven team player. * Must be open to working weekends and after-hour shifts. Work is performed in a call center environment. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $29k-38k yearly est. Auto-Apply 2d ago
  • Regional Growth Executive - Insurance Services

    J.S. Held 4.1company rating

    Remote job in Gay, GA

    The Company Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work? J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations. ROLE OVERVIEW The Insurance Division Regional Growth Executive will spearhead the growth strategy for our Insurance Services division within a designated region. This role is pivotal in driving market growth, optimizing service offerings, and maximizing cross-selling opportunities to achieve optimal growth, profitability, and inter-practice collaboration. Key Responsibilities: * Go-to-Market Strategy: Partner with Division and Practice leadership on the development and execution of comprehensive go-to-market and market expansion strategies to drive revenue growth within the region. * Service Optimization: Enhance the breadth and depth of services to best serve the market, ensuring alignment with regional needs and strategic goals. * Cross-Selling Opportunities: Identify and leverage cross-selling opportunities to maximize client value and drive business growth. * Strategic Partnerships: Collaborate with practice leadership, Strategic Accounts and Client Success teams to ensure regional alignment with overall strategy and delivery. * Divisional Alignment: Marshal existing resources with a go-to-market focus, ensuring efficient and effective use of assets. * Seller/Doer Culture: Promote and exemplify a seller/doer culture, encouraging team members to actively engage in both sales and delivery activities. * Client and Talent Focus: Stay attuned to both client needs and internal talent, ensuring that both are aligned with the firm's strategic objectives. * Innovation: Research and forecast market trends. Partner with Division and Practice leadership to anticipate & adapt to changes in industry including client needs, competitive landscape, technology, and services. Leadership and Management: * Leadership Skills: Demonstrate strong leadership with a detail-oriented, hands-on, and analytical management approach. * Strategic Balance: Balance near-term revenue performance with long-term strategic growth objectives. * Collaboration: Work with business leaders within and across practices to coordinate business development, recruiting, talent planning, project resourcing, and operational practices. Objectives: * Deliver timely revenue performance while maintaining a focus on long-term strategic growth. * Develop coordinated growth plans and marshal existing resources across practices to optimize regional performance. * Focus on growth by leveraging go-to-market strategies and promoting a seller/doer culture. This role is integral to our firm's success, ensuring that our go-to-market strategies are effectively implemented and aligned with our overall business objectives. Qualifications * 15+ years in first party property insurance experience preferred with minimum 5+ in executive, partner or business leadership role. * Expert consulting background preferred. * Bachelor's degree in related field, Business Administration or Marketing; MBA preferred. * Proven experience in managing growth in a relevant industry. * Credible leader with strong team management skills. * Excellent communication and interpersonal abilities to influence and drive collaboration across different business units & service offerings. * Track record of success in achieving sales & financial targets and driving revenue growth. * Strategic thinking and problem-solving skills. * Ability to analyze & leverage sales data, market trends and other relevant information to make informed decisions. * Proficiency in CRM software and Microsoft Office suite. * Significant business travel required within assigned territories. Additional Information J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team's needs. * Our flexible work environment allows employees to work remotely, when needed * Flexible Time Off policy * Medical, Dental, and Vision Insurance * 401k Match * Commuter Benefit A reasonable estimate of the salary range for this role is $250,000- $350,000 PA. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, scope of role, management responsibility, etc. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available. Please explore what we're all about at *************** EEO and Job Accommodations We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal! J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you are an individual with a disability and would like to request for a reasonable accommodation, please email *************** and include "Applicant Accommodation" within the subject line with your request and contact information. #LI-DM
    $62k-91k yearly est. 49d ago
  • Remote Property & Casualty Licensed Insurance Representative - Non-Sales

    Teleperformance 4.2company rating

    Remote job in Gay, GA

    About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs Tp and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Responsibilities Your Responsibilities As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. * Handle and carefully respond to all inbound and outbound customer inquiries * Provide excellent customer service through active listening * Work with confidential customer information and treat it sensitively * Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding * Appropriately communicate with customers, exercising retention efforts if needed * Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan * Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
    $24k-30k yearly est. Auto-Apply 22d ago
  • Autotech Technical Trainer

    Genuine Parts Company 4.1company rating

    Remote job in Gay, GA

    If you love cars, trucks, and their parts, are knowledgeable and have experience delivering training, we have an opportunity for you to join the most recognized brand in the automotive aftermarket. NAPA is known for our Know How, what's yours? The Role: Do you love cars, trucks and all things automotive aftermarket? Do adult learning programs and facilitating training get you excited each day? If this sounds like you, we are looking for a dynamic Autotech Technical Trainer to join our training team! NAPA Auto Parts proudly supports many of our Major Account partnerships by providing top-of-the line Autotech training. Our Autotech Trainers deliver training to AutoCare and Major Account shop employees to increase automotive diagnostic skills and decrease comebacks and parts returns, which in turn increases sales of NAPA parts and equipment. This awesome role plays a major part on our Autotech Training team and reports to a very supportive Regional Training Manager This Role may be for you if you: * Know the importance of connecting with your training audience * Embrace and have put into practice adult learning programs * Are enthusiastic about training and presenting to others * Successfully develop effective partnerships with major accounts and shop employees, and collaborate well with internal training teams on effective training * Have been a go-to resource/creative mind for training teams for all things automotive training Major 'parts' of this awesome role (what you'll be doing): * Continually develops knowledge and skills needed to be an effective automotive/truck instructor by studying available information, attending train-the-trainer sessions, doing hands-on work, taking appropriate online or live classes, involvement in automotive, truck and / or training-related groups, etc. * Prepares extensively for classes and provides outstanding delivery, professional interaction with students, and subject matter presentations using adult learning principles * Develops training schedules with management and the NAPA Training Service Center. Speaks with division and national departments to determine needs, designs schedules to meet those needs, and adjusts, as necessary * Partners with division management to implement, pilot, and facilitate NAPA Autotech training programs * Participates and assists in initial course/curriculum development, delivers to test group, solicits feedback on changes needed, and adjusts content and delivery accordingly * Ensures course content integrity while allowing for freedom to enhance the learner's experience based on instructor's style * Works closely with internal and external customers to determine training needs and plan training events to meet those needs * Communicates feedback regarding training events, process, and materials to Training management, course designers, and customers as needed * Participates in planning processes (e.g., needs assessment, course development, and delivery) * Assists with marketing training events to maximize participation including getting to know DC/store personnel in assigned markets. Assists in marketing training offering / services, initiating engagement and follow-up with targeted audience, and provide any feedback received to NAPA Autotech management * Makes training presentations at marketing and owners' conferences, Team NAPA meetings, DC sales meetings, and other NAPA events as required * Corresponds with management about training activities, test results, and evaluations * Identifies areas of improvement, suggests training courses to correct, and follows up with customer evaluations to determine success of programs * Maintains course integrity as designed with some freedom to enhance the learner's experience based on learner's needs and instructor's style * Advocates proper selection and qualification of participants by reinforcing appropriateness for the audience. Accomplishes this by ensuring any required prerequisites and/or pre-seminar material is communicated and sent to participants * Ensures an effective learning environment for participants including having proper meeting room setup, automotive equipment, and ordering materials * Advocates NAPA, the NAPA organization, programs, parts and tools and equipment. * Prepares and ensures administrative aspects of training are completed in a timely manner such as participant roster, evaluations, tests, class booklets, handouts, forms, expense reports, A/V equipment, etc. * Responsible for performing any other duties as assigned by management Skills/background you will need to bring to this role: * ASE Master Technician Certification required. *no wiggle room on this one, we really need you to have this * Minimum 5 years' experience as a working automotive technician - independent repair shop or an OE dealership would be great * Prior automotive, truck or related training, facilitation, and meeting direction experience * Prior experience (2+ years) successfully conducting adult learning programs * High School Diploma, or equivalent experience, required * Possesses excellent communication, facilitation, and human relations skills * Possess high character, team orientation/fairness, excellent organizational skills and accurate and timely reporting * Minimum 70% travel required * Ability to stand and talk for 4+ hours at a time with occasional breaks * Heavy physical activities may be required (e.g.: lifting training props weighing up to 70 lbs. including cases with parts or tools, using lifting/moving tools to assist with heavier items - daily) * Maintains and protects assigned equipment, vehicle, computers, credit cards and other assets And if you have these skills, even better: * NAPA product line knowledge is a plus (not a deal-breaker if you don't) What's in it for you "The perks" (we know you want to know this): * Remote work * Company vehicle * Cell-phone stipend * Great total benefits package! * Company Culture of direct access to leadership team * Awesome people and brand to work with * Outstanding health benefits and 401K * Stable company. Fortune 200 with a "family" feel * A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same! * Great training, and ongoing development with support from multiple leaders/your team Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $46k-73k yearly est. Auto-Apply 26d ago
  • Care Manager for Care Management Services

    Oakviewwaverlyhall

    Remote job in Butler, GA

    Join us at NextStep Care - a place where you'll be valued, recognized and rewarded for the vital work you do each day. We'll surround you with a strong team and leadership that supports every aspect of your life - both inside and outside of our centers. And you'll get to practice your passion in a non-profit, mission-driven organization that's known for the highest level of care in our communities ESSENTIAL DUTIES AND RESPONSIBILITIES Acts as a liaison between members and home and community-based service providers to facilitate quality and cost-effective care and outcomes. Provides education and support to members and their families regarding community resources and services. Develop effective, collaborative relationships with key stakeholders including primary care providers, managed care plan providers, home and community-based service providers (HCBS), formal/informal caregivers and families. Maintains regular communication with members through phone calls and home visits to monitor their wellbeing and adjust careplans as needed. Records and documents interventions and member information completely and accurately, in accordance with payer and organization guidelines. Collaborates and communicates with internal team members, including Central Intake and Assessment Team members, to ensure continuity of care for assigned members. Identifies and resolves care plan variances, including barriers to primary and specialized medical care, to ensure effectiveness of member's careplan. Assesses and addresses member engagement and behavior to support optimal health and functional status. Participates in after-hours on-call rotation requirements, as assigned. Maintains and monitors quality of services through collaboration with the Quality Assurance and Education Team and Care Management Director. Participating in Community Outreach as outlined in Quarterly Outreach plan. MINIMUM QUALIFICATIONS Bachelor's degree in social work or related human services field is required with 2 years of work experience Experience in social work, home and community-based services, healthcare or geriatrics preferred. EEO / M / F / D / V / Drug Free Workplace NextStep Care Facebook
    $47k-81k yearly est. Auto-Apply 36d ago
  • Sales Customer Service Expert - Evening/Overnights Shifts - Remote

    Teleperformance 4.2company rating

    Remote job in Gay, GA

    About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns * Calmly attempt to resolve and de-escalate any issues * Escalate interactions when necessary and appropriate * Respond to requests for assistance and/or possible processing payments * Track all call related information for auditing and reporting purposes * Provide feedback on call issues * Meet sales objectives as defined Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
    $25k-34k yearly est. Auto-Apply 27d ago
  • Integrated Account Based Marketing Manager

    Teleperformance 4.2company rating

    Remote job in Gay, GA

    About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose We're seeking a dynamic Integrated Account-Based Marketing (ABM) Manager to lead and execute targeted, multichannel campaigns that drive pipeline growth and revenue for our IT Services line of business. Reporting to the Director of Integrated Marketing, you will manage 1:1, 1:Few, and 1:Many ABM campaigns, collaborating cross-functionally with Sales, SDRs, and other Marketing teams. This role is pivotal in driving personalized, targeted engagement across our key accounts around our IT Services such as Cloud Services, Intelligent Automation, Security Services, and Data Services. The ideal candidate will have hands-on experience and proficiency managing marketing programs with Marketo, Demandbase, LinkedIn, and Salesforce (SFDC). S/he will have practical knowledge of multichannel ABM campaigns and proficiency with gifting platforms. Your ability to develop creative, data-driven strategies will help us deepen relationships with high-value accounts and optimize the buyer journey. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. Responsibilities Your Responsibilities * ABM Strategy & Execution: Develop personalized 1:1 campaigns and scalable 1:Few programs to engage target accounts and buying committees. * Collaboration: Partner with Sales, SDRs, and Client Success to align on account plans and marketing priorities, ensuring cohesive go-to-market strategies. * Campaign Management: Utilize multi-channel approaches, including paid media, social selling, events, email, and tailored and custom content, to drive pipeline and revenue growth and market share. * Data & Optimization: Leverage tools like Salesforce, Demandbase, LinkedIn, and Marketo to track engagement, optimize campaigns, and deliver performance reporting. * Content Creation: Develop engaging, account-specific materials, including videos and personalized templates, to support campaigns. * Training & Enablement: Educate field teams on ABM tactics and follow-up strategies to ensure seamless execution. Qualifications Qualifications * 7 years in B2B marketing for IT Services with 3+ years in ABM roles. * Expertise in marketing tools such as Marketo, Demandbase, LinkedIn, and Salesforce. * Proven ability to deliver high-ROI campaigns in a fast-paced environment. * Strong project management, analytical, and communication skills. * Please expect reasonable travel for this position - approximately a few times annually but based on the needs of the business Soft Skills * Process Excellence * Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship * AI Proficiency * Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
    $79k-108k yearly est. Auto-Apply 34d ago
  • Remote --- Automotive Sales & Service Representative

    Teleperformance 4.2company rating

    Remote job in Gay, GA

    About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns * Calmly attempt to resolve and de-escalate any issues * Escalate interactions when necessary and appropriate * Respond to requests for assistance and/or possible processing payments * Track all call related information for auditing and reporting purposes * Provide feedback on call issues * Upsell if required Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 25.0 Mbps * Minimum subscribed upload rate equal or exceeds 10.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
    $23k-27k yearly est. Auto-Apply 27d ago
  • Bilingual (Spanish/English) Customer Service Representative - Work from Home

    Teleperformance 4.2company rating

    Remote job in Gay, GA

    About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position is remote, but hires must reside in the state of Florida. Responsibilities Your Responsibilities As a Bilingual Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. * Manage a high volume of inbound and outbound calls and other customer contacts in a timely and professional manner. * Address and resolve customer complaints and inquiries regarding billing statements, payments, and account adjustments. * Contact customers with overdue accounts to solicit payment or negotiate realistic payment plans, while adhering strictly to the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations. * Troubleshoot and provide updates on service problems and outages, escalating complex technical issues to the appropriate departments (e.g., L2 or L3 support). * Review customer accounts, identify problems, and process necessary changes, credits, or service disconnections/reconnections as required. * Maintain accurate and detailed records of all customer interactions and transactions within the CRM system. * Utilize strong problem-solving skills to find effective solutions and provide accurate information about products, services, and policies. * De-escalate situations involving dissatisfied customers, remaining calm and professional under pressure. * Collaborate with other departments to ensure timely and thorough resolution of customer issues. * Strive to meet and exceed individual and team performance metrics (KPIs) such as call volume, resolution time, and customer satisfaction ratings. Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. * You most live in the State of Georgia Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
    $24k-29k yearly est. Auto-Apply 27d ago

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