Work From Home Thomaston, GA jobs - 21 jobs

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! All hires must reside within the state of Georgia. Responsibilities Your Responsibilities Customer Service Representatives responds to customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Manage a high volume of inbound and outbound calls and other customer contacts in a timely and professional manner. * Address and resolve customer complaints and inquiries regarding billing statements, payments, and account adjustments. * Troubleshoot and provide updates on service problems and outages, escalating complex technical issues to the appropriate departments (e.g., L2 or L3 support). * Review customer accounts, identify problems, and process necessary changes, credits, or service disconnections/reconnections as required. * Maintain accurate and detailed records of all customer interactions and transactions within the CRM system. * Utilize strong problem-solving skills to find effective solutions and provide accurate information about products, services, and policies. * De-escalate situations involving dissatisfied customers, remaining calm and professional under pressure. * Collaborate with other departments to ensure timely and thorough resolution of customer issues. * Strive to meet and exceed individual and team performance metrics (KPIs) such as call volume, resolution time, and customer satisfaction ratings. Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a QA Engineer at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a QA Engineer at Marsh McLennan Agency (MMA), you will be instrumental in driving the quality assurance efforts within our application development team. You will be ensuring that testing processes are effectively implemented and adhered to throughout the software development lifecycle. Your responsibilities will include developing and executing test plans, managing testing activities, and collaborating with cross-functional teams to identify and resolve quality issues. You will be fostering a culture of quality and ensuring that best practices are followed. Additionally, you will prepare detailed reports on testing progress, quality metrics, and potential risks, providing stakeholders with clear visibility into the QA process. Our future colleague. We'd love to meet you if your professional track record includes these skills: * Demonstrate proficiency in manual testing methodologies, developing and implementing strategies that ensure high-quality software delivery throughout all phases of the development lifecycle. * Execute against a comprehensive quality assurance strategy that aligns with the organization's objectives and product roadmap, prioritizing quality from the outset. * Fostering a culture of quality, collaboration, and continuous improvement. * Oversee the creation and execution of detailed test plans, test cases, and test scripts to ensure thorough testing of applications across various platforms, identifying any gaps in coverage. * Collaborate closely with development, product management, and other stakeholders to integrate quality assurance practices throughout the software development lifecycle, ensuring alignment on quality expectations. * Execute and maintain processes for defect tracking, management, and resolution, ensuring that issues are identified, documented, and addressed promptly to minimize impact on project timelines. * Evaluate, select, and implement appropriate testing tools and technologies that enhance the efficiency and effectiveness of the QA process * Document QA processes, methodologies, and best practices to ensure consistency across the team and facilitate knowledge sharing, enabling team members to learn from each other. * Analyze testing processes and methodologies, gather feedback from retrospectives, and implement improvements to enhance productivity and overall product quality. * Proactively identify potential quality risks early in the development process and collaborate with teams to effectively mitigate those risks, ensuring a smoother development cycle. * Regularly communicate with stakeholders regarding quality initiatives, project status, and any issues that may impact delivery timelines or product quality, ensuring transparency and alignment. These additional qualifications are a plus, but not required to apply: * Experience with data analysis and optimization tools such as DAX Optimizer and DAX Studio. * Proficient in document management software including Adobe PDF Reader and PDF Exchange. * Familiarity with web/application servers like Apache Tomcat 8.x. * Skilled in programming languages such as C#, JAVA, Python, and JavaScript. * Experience with database management tools such as Microsoft SQL, SQL Management Studio, Mongo DB, and Apache Directory Studio. * Proficient in integrated development environments (IDEs) such as Eclipse Mars+. * Expertise in testing and automation tools including Bruno, Postman, JMeter, BlazeMeter, LoadRunner, K6, Sauce Labs, Playwright, and Selenium. * Knowledge of monitoring and analytics platforms such as Datadog * Bachelor's degree in computer science, related degree, or relevant experience. * 5+ years of product and or business analyst experience. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: * Generous time off, including personal and volunteering * Tuition reimbursement and professional development opportunities * Remote work * Charitable contribution match programs * Stock purchase opportunities To learn more about a career at MMA, check us out online: *************************** or flip through our recruiting brochure: ********************** Follow us on social media to meet our colleagues and see what makes us tick: * ************************************ * ********************************** * ***************************** * ******************************************************* Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote The applicable base salary range for this role is $73,100 to $127,800. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: February 12, 2026

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Director, Plan Governance & Administration Support at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Director, Plan Governance & Administration Support, you'll Serves as a subject matter expert in retirement plan administration & compliance, providing specialized guidance and support to the firm's sales and service consultants. Responsible for consulting support on ERISA (and non-ERISA, when applicable) compliance, complex plan design, M&A transactions, amendments and restatements, 5500 reporting and varying other support for complicated plan structuring and client transactions. Essential Duties and Responsibilities * Serve as a consultative resource to support MMA Retirement colleagues with plan compliance matters for both ERISA and Non-ERISA plans, collaborating with legal and compliance teams via a help-desk service model. * Provide technical expertise and support to sales and service representatives regarding plan design, compliance, and due diligence for private equity and M&A transactions involving institutional clients. * Develop and deliver webinars on retirement plan compliance topics for both internal colleagues and external plan sponsors. * Develop training materials for the professional development of field colleagues as it relates to qualified plan administration, compliance, and other relevant topics. * Draft external communication resources (e.g. thought leadership) for field use with clients and prospects on relevant topics. * Sales/Growth and project support related to the Retirement Plan Administration Consulting Center of Excellence. * Stay abreast of current market conditions, business and retirement plan industry trends, and legislative and regulatory changes to facilitate discussions with colleagues. Our future colleague. We are seeking a service-oriented professional with a strong commitment to supporting our clients by delivering competent and effective consulting and training to colleagues. The ideal candidate will be proficient in plan administration and possess comprehensive knowledge of qualified and nonqualified retirement plans. This role requires strong analytical skills to interpret and problem-solve data, enabling well-reasoned solutions. The successful candidate will be a motivated self-starter capable of working independently as well as collaboratively within a team to foster a positive culture and achieve shared objectives. The ability to manage multiple priorities efficiently under pressure, while maintaining exceptional organizational skills, is essential. A results-driven mindset with accountability and execution focus is critical. Excellent written and verbal communication skills are required. The candidate should demonstrate a willingness to innovate and continuously acquire new skills to maintain a competitive advantage. We'd love to meet you if your professional track record includes these skills: * 15+ years of success in defined contribution consulting, including plan design, compliance testing, M&A due diligence, and regulatory corrections * Subject matter expert in 401(k), 403(b), 457(b) top hat, governmental, and nonqualified plans * In-depth knowledge of ERISA, IRS, DOL regulations, correction programs, and submissions * Comprehensive expertise in retirement plan design, compliance, tax, and regulatory requirements for qualified and nonqualified plans * Experience reviewing plan documents, SPDs, and other employee benefit materials * Proven ability to identify and resolve client issues using available resources * Strong executive presence, presentation, and communication skills * Deliver high-quality deliverables and maintain trusted advisor relationships * Serve as a subject matter expert and conduct technical reviews on consulting engagements * Bachelors Degree Licenses, Certifications, and/or Registrations * ASPPA designations such as CPC, QPA, QKC and/or ERPA strongly preferred. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: * Generous time off, including personal and volunteering * Tuition reimbursement and professional development opportunities * Remote work * Charitable contribution match programs * Stock purchase opportunities To learn more about a career at MMA, check us out our website or flip through recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: * Instagram * Facebook * X * LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-REMOTE The applicable base salary range for this role is $89,500 to $166,900. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: February 23, 2026

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary This position is responsible for the satisfactory sales and service of Group products offered by AUL. This position contributes to the generation of new product sales and renewals of in-force groups. Primary duties may include, but are not limited to: Produce within the assigned territory and achieve satisfactory sales results and submissions of OneAmerica/AUL products. Meet renewal objectives as established by the home office. Provide acceptable levels of service to producers and clients. Assist the Regional Vice President in the development and implementation of the RGO marketing plan. Operate within the RGO budget. Conduct sales and product seminars as necessary. Attend regularly scheduled manager one on ones and office meetings to help identify patterns, areas for improvement, and find ways to provide better experiences for our brokers and their clients. Remote setups use video technology and meet in person on a regular cadence. Manage assigned territory to achieve net quote activity levels that meet selling objectives. Use Group Market Share, MiEdge, and Salesforce data effectively to expand market presence and increase sales production. Develop a plan to achieve case activity targets that aligns to our core strategy. Job Requirements Required Education and/or Certifications Bachelor's Degree or any combination of education and experience which would provide an equivalent background. Life and Health license Recommended Education and/or Certifications Proficient in Microsoft Office suite Required Work Experience 3+ years of sales experience in Employee Benefits and/or related sales and marketing experience. High School Diploma required, or any combination of education and experience which would provide an equivalent background Salary Band: S05 This selected candidate will be expected to work remote in Florida. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. For all positions: Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies. #LI-CB1 #LI-HYBRID

If you love cars, trucks, and their parts, are knowledgeable and have experience delivering training, we have an opportunity for you to join the most recognized brand in the automotive aftermarket. NAPA is known for our Know How, what's yours? The Role: Do you love cars, trucks and all things automotive aftermarket? Do adult learning programs and facilitating training get you excited each day? If this sounds like you, we are looking for a dynamic Autotech Technical Trainer to join our training team! NAPA Auto Parts proudly supports many of our Major Account partnerships by providing top-of-the line Autotech training. Our Autotech Trainers deliver training to AutoCare and Major Account shop employees to increase automotive diagnostic skills and decrease comebacks and parts returns, which in turn increases sales of NAPA parts and equipment. This awesome role plays a major part on our Autotech Training team and reports to a very supportive Regional Training Manager This Role may be for you if you: * Know the importance of connecting with your training audience * Embrace and have put into practice adult learning programs * Are enthusiastic about training and presenting to others * Successfully develop effective partnerships with major accounts and shop employees, and collaborate well with internal training teams on effective training * Have been a go-to resource/creative mind for training teams for all things automotive training Major 'parts' of this awesome role (what you'll be doing): * Continually develops knowledge and skills needed to be an effective automotive/truck instructor by studying available information, attending train-the-trainer sessions, doing hands-on work, taking appropriate online or live classes, involvement in automotive, truck and / or training-related groups, etc. * Prepares extensively for classes and provides outstanding delivery, professional interaction with students, and subject matter presentations using adult learning principles * Develops training schedules with management and the NAPA Training Service Center. Speaks with division and national departments to determine needs, designs schedules to meet those needs, and adjusts, as necessary * Partners with division management to implement, pilot, and facilitate NAPA Autotech training programs * Participates and assists in initial course/curriculum development, delivers to test group, solicits feedback on changes needed, and adjusts content and delivery accordingly * Ensures course content integrity while allowing for freedom to enhance the learner's experience based on instructor's style * Works closely with internal and external customers to determine training needs and plan training events to meet those needs * Communicates feedback regarding training events, process, and materials to Training management, course designers, and customers as needed * Participates in planning processes (e.g., needs assessment, course development, and delivery) * Assists with marketing training events to maximize participation including getting to know DC/store personnel in assigned markets. Assists in marketing training offering / services, initiating engagement and follow-up with targeted audience, and provide any feedback received to NAPA Autotech management * Makes training presentations at marketing and owners' conferences, Team NAPA meetings, DC sales meetings, and other NAPA events as required * Corresponds with management about training activities, test results, and evaluations * Identifies areas of improvement, suggests training courses to correct, and follows up with customer evaluations to determine success of programs * Maintains course integrity as designed with some freedom to enhance the learner's experience based on learner's needs and instructor's style * Advocates proper selection and qualification of participants by reinforcing appropriateness for the audience. Accomplishes this by ensuring any required prerequisites and/or pre-seminar material is communicated and sent to participants * Ensures an effective learning environment for participants including having proper meeting room setup, automotive equipment, and ordering materials * Advocates NAPA, the NAPA organization, programs, parts and tools and equipment. * Prepares and ensures administrative aspects of training are completed in a timely manner such as participant roster, evaluations, tests, class booklets, handouts, forms, expense reports, A/V equipment, etc. * Responsible for performing any other duties as assigned by management Skills/background you will need to bring to this role: * ASE Master Technician Certification required. *no wiggle room on this one, we really need you to have this * Minimum 5 years' experience as a working automotive technician - independent repair shop or an OE dealership would be great * Prior automotive, truck or related training, facilitation, and meeting direction experience * Prior experience (2+ years) successfully conducting adult learning programs * High School Diploma, or equivalent experience, required * Possesses excellent communication, facilitation, and human relations skills * Possess high character, team orientation/fairness, excellent organizational skills and accurate and timely reporting * Minimum 70% travel required * Ability to stand and talk for 4+ hours at a time with occasional breaks * Heavy physical activities may be required (e.g.: lifting training props weighing up to 70 lbs. including cases with parts or tools, using lifting/moving tools to assist with heavier items - daily) * Maintains and protects assigned equipment, vehicle, computers, credit cards and other assets And if you have these skills, even better: * NAPA product line knowledge is a plus (not a deal-breaker if you don't) What's in it for you "The perks" (we know you want to know this): * Remote work * Company vehicle * Cell-phone stipend * Great total benefits package! * Company Culture of direct access to leadership team * Awesome people and brand to work with * Outstanding health benefits and 401K * Stable company. Fortune 200 with a "family" feel * A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same! * Great training, and ongoing development with support from multiple leaders/your team Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose The Client Solutions Account Manager will oversee the execution and implementation of organizational strategies based upon company objectives and budgets. You will foster a strong relationship with the Teleperformance clients as well as internal operational leaders to deliver a strategic partnership that produces top level KPI performance. You will serve as a trusted advisor to the client and bring a constant desire to add value. A "Passion for People" is critical in this role. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. Responsibilities Your Responsibilities * Accountable for the financial and operational results (key metrics), as well as the development, implementation and communication of budgets, targets and business objectives for each site. * Point of escalation between client and TP leadership. * Maintain direct contact with assigned client on a regular basis. * Understand and oversee documentation of all clients' needs and deliverables to ensure a high level of service delivery. * Understand and oversee client contract specifications on a consistent basis. * Communicate operational results to client and executive management using standardized reports and MIS, frequent verbal updates and participation in management meetings and operational review processes. * Develop management standards, guidelines, policies, and procedures in conjunction with client needs and organizational strategies. * Establish current and long range goals and objectives while providing strategic direction for the sites and site managers reporting directly to them in conjunction with the organization through leadership and operational management. * Manage the performance, development, and succession plan of diverse management and work force. * Coordinate with internal resources such as operations and all other internal departments (IT, HR, Client Services, Payment Processing, Finance, etc.) to resolve client issues and complete client requests. * Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary departments and/or key stakeholders. * Coordinate and lead all scheduled client conference calls to discuss performance, quality, status of projects, etc. * Proactively assesses, clarifies, and validates client needs on an ongoing basis. * Facilitate monthly and quarterly calls with client to review overall state of relationship. * Coordinate and schedule quarterly site visits to client providing updates on performance, innovation, project status, etc. Maintain tracking of meeting recaps and takeaways. * Oversee tracking on CAST of all items logged for assigned client. * Maintain high key client satisfaction ratings that meet company standards when applicable. * Other duties as assigned by management. * Client Issue Escalations * Client requests outside of contract * Process gaps causing client or customer impact causing potential risk. * Ensure site strategies are aligned with organization and client objectives. Qualifications Qualifications * College degree in related business field and/or equivalent * Healthcare experience preferred * 5+ years Account Management experience preferred * Demonstrated strong ability to build relationships with clients and/or internal departments, stakeholders, etc. * Six Sigma preferred * Proficiency with MS Office products (Word, Excel, Power Point, Outlook). * Understanding of system programs that enable us to download new accounts. * Demonstrated ability to accurately report and communicate company and client results, budgets and forecasts * Demonstrates high integrity and ethical standards. * Demonstrated motivation and personal effectiveness. * Demonstrated leadership capacity. * Demonstrates excellent oral and written communication skills. * Ability to research issues as they arise and make recommendations for resolution. * Results oriented, and team player. * Ability to work autonomously and make independent decisions. * Ability to handle multiple projects and assignments; able to prioritize and meet deadlines. * Problem-solving and strategic skills to reflect area of responsibility. * Ability to identify areas for continuous improvement and make recommendations and/or implement as needed. * Capable of clear communication of corporate goals, objectives and results throughout large and diverse organization * Adaptable to change and client demands. * Decision-making and critical thinking. * Detail oriented * Organized * Strong networking and relationship building with internal key stakeholders, executives and client Soft Skills * Process Excellence * Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship * AI Proficiency * Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Company Background: Genuine Parts Company ("GPC" or the "Company"), founded in 1928 and based in Atlanta, Georgia, is a leading distributor of automotive and industrial replacement parts and value-added services. The Company operates a global portfolio of businesses with more than 10,000 locations across the world. GPC has approximately 50,000 global employees. The Company has operations in the United States, Canada, Mexico, Australia, New Zealand, Indonesia, Singapore, France, the U.K., Germany, Poland, the Netherlands, Belgium, Spain and China. Position Purpose: Answers technical calls from customers (company/independently owned stores and employees) regarding company software, hardware, and network issues. Receives call, finds resolution, and documents calls as received. Position Performance Measures: * Number of calls per hour. * Percentage of escalated calls. * Not-ready percentage. * Ability to meet call quality requirements. * Length of call. * Team Customer Satisfaction Score. * Team Service Level Responsibilities: Answers inbound technical questions from customers and gains understanding of each situation. Troubleshoots issues to find solution and partners with customer to solve issue together. Confirms that solution worked properly before ending call. * If unable to resolve customers' issue using information supplied in the Service Now Knowledgebase, agent will seek assistance from Support Analyst II and/or Development team (Swarm) to further analyze and determine root cause and potential work arounds. * Agent will apply fix or work around discovered during "swarming" with Support Analyst II/Developers. * Agent will create new knowledge base articles outlining the fix/work around discovered during "swarming". * If issue is determined to be a software defect the agent will fully document the issue, troubleshooting and root cause analysis steps followed with Support Analyst II/Developers and assign the Service Now Incident to the appropriate development track for defect creation. * Ensures positive customer experience by de-escalating customer issues and concerns. Instructs customers on proper usage of the software and hardware. Acts as customer advocate in addressing concerns and resolving issues. Instills confidence in the customers that concern will be addressed properly and with urgency. * Ensures prompt and accurate resolution of customer incidents with a high degree of ownership. Reports network events upon occurrence to leadership. Notifies appropriate leadership of customer escalations and dissatisfaction in timely manner. * Follows ticket management policy as documented including, entering required information into system, selecting the right urgency level, selecting the correct categorization and subcategorization for the Incident and ensuring the proper team members are including in communications. * Follows call management policy as documented including resolving calls timely and accurately, following up with cases as appropriate, and working with management when needed. * Follows the established attendance and schedule policy. * Works to consistently improve call handling and resolution processes by following the established quality assurance guidelines and expectations to deliver stellar customer service including: first call resolution and total case ownership. * Works with team members to develop, approve, validate, and maintain problem resolution databases (Knowledgebase) by making entries to improve process. * Interprets, analyzes, diagnoses, documents, and resolves customer service problems related to internal supported hardware, software, LANs and WANs with the objective of closing calls. * Using the incident/problem tracking system, accurately documents all incoming calls, keeps tickets and customers updated on their issues / requests, and documents all call resolutions. * Keeps support team and management apprised of any new support issues in a clear and timely manner. * Performs other job-related duties as assigned or apparent. * Dispatch hardware problems to appropriate hardware vendor * Assist customers with "How-To" questions * Contact external customers to foster improved communications and satisfaction levels with computer equipment and software * Continuously improve customer satisfaction indexes * Other duties as assigned Location: * GPC has two work locations to choose from, Duluth or Atlanta office. * We offer a Flexible Work Policy that permits eligible employees to work remotely Experience, Education, and Abilities: Education: * 4 years of experience in a help desk/call center. * High school diploma or equivalent work experience required. * HDI certified (customer service, support center analyst, or desktop support technician) and ITIL Foundations certification is a plus. Experience: * 1 year of experience with incident and problem tracking service management software. * NAPA store experience is a plus. * Experience with SQL commands and database manipulation. * Experience with automated call distributor phone systems. * Experience with knowledge centered support (KCS) principles. * Familiarity with Linux Systems a plus. * Experience with troubleshooting network related issues (client connectivity). * Experience with Active Directory and Microsoft Office Products - O365 is a plus. Abilities * Strong customer focus and orientation. * In addition to having a high sense of self-motivation, this individual must display superior telephone, root cause analysis, and issue resolution skills. * The ability to listen, isolate the issue, research, resolve, and follow-up is essential for this position. * Candidates for this position should be familiar with incident ticketing software and processes. * Proven soft skills including strong courtesy and conflict management skills. * Strong written and verbal communication skills and be able to translate technical information to all level of users. * Strong problem solving and analytical skills. * Strong time management skills. * Self-motivated, detail-oriented and organized. * Ability to work independently and efficiently to meet deadlines. * Proven team player. * Must be open to working weekends and after-hour shifts. Work is performed in a call center environment. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Why you'll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities. The impact you will have: As a Territory Account Executive, you will have the opportunity to expand your skillset and partner with some of the most disruptive technology companies throughout North America. If you are passionate about making a difference, impacting Sales Revenue, partnering with tech companies, and expanding strategic customer portfolios - this opportunity may be the right fit for you. Please note, this role is hybrid with the expectation of being in the office 1-2 times per week. Before you dive into your new role: To help set you up for success, we have built a 4-week training program, "Sales Academy". This award-winning program was built with success in mind for our people, moving your Territory Account Executive career forward. You can anticipate a combination of eLearning, facilitates virtual learning sessions, workshops, 1:1 coaching, and some of fun. Our goal is to equip you with knowledge on our who we are, develop or sharpen your skills, meet other team members, learn about our technology partners and much more. What you will do: * Support customer's needs and delivering added value. * Prospect, cold call new contacts, diversify and expand your defined territory. * Apply strategic thinking to develop unique approaches to hit your sales plans. * Break ground on new relationships and skillfully overcome challenges with customers and team members. What you bring to the table: * Proven track record of sales success. * Confidence and business acumen. * Willingness to learn about the ever-changing world of enterprise technology. * Highschool diploma or equivalent, preferred. * 1+ year of sales or retail experience. Compensation: The base salary rate for this role is $55,000. Combined base plus incentives at target is $73,000.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements. This position is 100% work at home. Responsibilities Your Responsibilities * Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms. * Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions. * Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals. * Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points. * Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs. * Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs. * Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions. * Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities. * Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly. Qualifications Qualifications * Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience. * Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products. * Demonstrated ability to design and present complex technical solutions clearly and compellingly. * Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations. * Solid understanding of ITIL frameworks and ITSM best practices. * Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences. * Strong problem-solving skills and a client-first mindset. * Focus on continual training on new ServiceNow technologies to keep skill sets current. * Experience in pre-sales for SaaS platforms or cloud-based solutions. * Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools. * Experience with Now Assist and Creator Assist * Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.) * Experience working with monitoring tools and strategies related to ITOM. * Project management experience or certification (e.g., PMP, Agile/Scrum certifications). Certifications (Required): * ServiceNow Certified System Administrator (CSA) Certifications (Preferred): * ServiceNow Certified Application Developer (CAD) * ITIL Foundation Certification (v3 or v4) * ServiceNow Certified Implementation Specialist - ITSM * ServiceNow Certified Implementation Specialist - CSM * ServiceNow Certified Implementation Specialist - ITOM Soft Skills * Process Excellence * Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship * AI Proficiency * Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

This class date is slated for December 1st, 2025! defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn. What's in it for you? * Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.) * Paid Training: Get set up for success from day one * Generous PTO and Paid Holidays * Education Support: Tuition reimbursement available * Day-One Benefits: Health, dental, and vision coverage start immediately * Career Growth: Strong focus on internal promotions About the Role: As a Collections Specialist, you'll support our automotive finance clients in a fast-paced, high-volume contact center. You'll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We're looking for proactive team players who live our values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion. Duties and Responsibilities: * Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates. * Process ACH Requests and provide payoff quotes * Perform soft collections: (1-45 days past due) and set up repayment plans * Use Skip Tracing tools to locate and update customer information Metrics for Success: * Quality: 90% + customer interaction score * Adherence: 92% + to scheduled shifts and breaks * Efficiency: Average handle time under 400 seconds Required Qualifications: (Applicants without these qualifications will not be considered) * High School Diploma or GED * Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center * State Licensing Covered: We handle and fully cover all required collections licensing across multiple states - no cost to you. Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status. Hours of operation are Monday - Thursday, 8:00 AM - 11:00 PM Eastern, Friday 8:00AM - 9:00PM Eastern & Saturday, 9:00 AM - 5:00 PM. Hours required are within these days and times. Applicants are required to work a 40-hour work week.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. * Provide front line, first level, technical assistance for consumers * Supporting Client specific high speed internet services delivering an exceptional customer experience * Resolve technical problems, within a fast paced, customer facing environment * Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. * Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. * Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. * Demonstrate advanced product knowledge and he ability to solve customer issues. * Resolve customer issues on the first call as frequently as possible. * Open and manage trouble ticket system for user issues, Data Network, OS issues. * Be patient, courteous and friendly with customers at all times. * Demonstrate a positive attitude. * Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. * Adhere to all work schedule assignments. * Abide by and support management directives and adhere to all TP policies. Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 25.0 Mbps * Minimum subscribed upload rate equal or exceeds 10.0 Mbps * ISP must have no packet loss and ping under 30ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet details required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

The Sales Effectiveness Director will drive the success of the sales organization by enhancing sales enablement through Salesforce CRM, implement and enhance performance analytics in Power BI, and oversee seller quota management and help design compensation & recognition strategies to motivate and reward top performers. Position Performance Measures: * NAPA Combined Sales * NAPA Combined EBITA * NAPA Cash Conversion Cycle Responsibilities * Develop and execute comprehensive sales enablement strategies and programs that maximize sales effectiveness and drive growth. * Create and maintain a library of sales resources including best practice guides, playbooks, training aids, and sales collateral. * Establish Key Performance Indicator (KPI) metrics and processes to measure the effectiveness of sales initiatives and enablement programs. * Drive adoption of Salesforce CRM across the sales organization through training and continuous improvement. * Collaborate with IT and sales teams to customize and enhance CRM workflows, dashboards, and reporting. * Leverage Salesforce CRM to drive sales promotional activities and campaigns * Work closely with sales leadership to understand their needs and goals and drive alignment across the organization. * Facilitate quota setting and maintenance of seller quotas that are achievable, equitable, and aligned with company objectives. * Develop effective seller performance reporting for compensation and sales accountability purposes * Assist Executive Leadership with tasks and projects as directed * Communicate effectively with stakeholders at all levels to drive engagement and buy-in for sales effectiveness initiatives. * Produce and present content for varying business stakeholders including C-Suite leadership * Partner with Training and Development leaders to plan, develop, and implement sales training initiatives * Manage and prioritize a backlog of IT initiatives for sales technology and reporting * Drive multi-departmental cohesion to enhance content, processes, tools, and reporting to support an end-to-end seamless sales process * Lead and mentor a team of sales effectiveness and enablement professionals. Qualifications * Bachelor's degree or equivalent experience required * Proven sales and management experience * Proficiency with Microsoft Office Products (word, Excel, PowerPoint) * Strong written and verbal communication skills * Strong organizational skills * Ability to manage congruent and diverging projects Physical Demands / Working Environment * Remote work environment * Travel up to 40% of the time Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose Gaming Compliance Auditor, Online Gaming Ensures the implementation of short to medium term activities within the function in line with the country, regional or global strategy. It is a specialized role that ensures all platform operations strictly adhere to legal, regulatory, and ethical standards across multiple jurisdictions. This position involves direct leadership in risk management, while collaborating with licensing analysts to manage complex regulatory requirements and embedding customer experience (CX) principles into the operational framework. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. This position requires occasional travel to the Lima, Peru location up to 4x per year. This person must have an active passport. Responsibilities Your Responsibilities Operational Leadership & Customer Experience (CX): * CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows. Ensure that regulatory requirements are implemented in a user-friendly manner that minimizes player friction points without compromising security or legal obligations. * Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined to improve engagement and retention while remaining compliant. * Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues (account verification, self-exclusion, AML inquiries) are handled efficiently, transparently, and with a player-first mindset. * Training & Communication: Ensure customer-facing staff are trained on how to communicate regulatory requirements effectively and empathetically to players. Regulatory Oversight & Licensing Collaboration: * Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies, managing all direct inquiries and audits. * Licensing Collaboration: Collaborate closely with Gaming Licensing Analysts to facilitate the preparation, submission, and maintenance of all operator and key person license applications and renewals. Provide necessary data, documentation, and strategic input to support the analysts in their processes. * Regulatory Monitoring: Proactively monitor and interpret changes in online gaming laws and standards, updating internal policies and operational procedures accordingly. * Oversee and monitor Gaming Licensing Analysts' calls to ensure accuracy, compliance, and professionalism. * Serves as a coach and mentor on the area internally. * Develops policies, processes & standards that support the implementation of short to medium term tactical direction. Risk Management & Internal Controls: * AML & Fraud Prevention: Oversee and enforce Anti-Money Laundering (AML) and financial compliance requirements. Coordinate with fraud and security teams to manage customer risk profiles and ensure proper reporting. * Internal Controls & Auditing: Develop, implement, and maintain rigorous internal controls and Standard Operating Procedures (SOPs) to meet regulatory standards. Coordinate and facilitate internal and external audits. * Responsible Gaming: Manage and monitor the platform's Responsible Gaming program, ensuring strict adherence to player protection measures. Qualifications Qualifications * Experience: * Expert with superior knowledge and experience within a specific area of expertise. * Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential. * Demonstrated experience managing regulatory relationships and leading audit processes. * Contributes and recommends operational strategies and plans with direct impact on the organization. * Experience collaborating with licensing teams or analysts on submission processes. * Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required. * Core Skills: * Regulatory Expertise: Deep and comprehensive knowledge of online gaming laws, regulations, and reporting requirements across various jurisdictions. * Strategic Thinking: Ability to bridge the gap between compliance requirements and business operational goals, focusing on sustainable growth and customer loyalty. * Collaboration: Strong ability to work effectively with specialist teams, such as licensing analysts, IT, and customer support, to achieve common goals. * Communication & Empathy: Excellent communication skills for liaising with regulators, team members, and players. * Licensing & Certifications: * Ability to obtain and maintain a personal gaming license through relevant regulatory bodies. * Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)) * Travel * Must be willing to commit to international travel within the Americas for regulatory meetings, audits, and compliance engagements. * Must hold a valid passport to facilitate international travel. Soft Skills * Process Excellence * Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship * AI Proficiency * Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary This position is responsible for the satisfactory sales and service of Group products offered by AUL. This position contributes to the generation of new product sales and renewals of in-force groups. Primary duties may include, but are not limited to: * Produce within the assigned territory and achieve satisfactory sales results and submissions of OneAmerica/AUL products. * Meet renewal objectives as established by the home office. * Provide acceptable levels of service to producers and clients. * Assist the Regional Vice President in the development and implementation of the RGO marketing plan. Operate within the RGO budget. * Conduct sales and product seminars as necessary. * Attend regularly scheduled manager one on ones and office meetings to help identify patterns, areas for improvement, and find ways to provide better experiences for our brokers and their clients. Remote setups use video technology and meet in person on a regular cadence. * Manage assigned territory to achieve net quote activity levels that meet selling objectives. * Use Group Market Share, MiEdge, and Salesforce data effectively to expand market presence and increase sales production. * Develop a plan to achieve case activity targets that aligns to our core strategy. Job Requirements Required Education and/or Certifications * Bachelor's Degree or any combination of education and experience which would provide an equivalent background. * Life and Health license Recommended Education and/or Certifications * Proficient in Microsoft Office suite Required Work Experience * 3+ years of sales experience in Employee Benefits and/or related sales and marketing experience. * High School Diploma required, or any combination of education and experience which would provide an equivalent background Salary Band: S05 This selected candidate will be expected to work remote in Florida. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. For all positions: Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies. #LI-CB1 #LI-HYBRID

The Store Support Specialist is a critical role in ensuring that stores are effectively managing their P&L's and executing on all key business initiatives, processes and policies. Ultimately, the Store Support Specialist is a key resource for both our Company Owned Store Managers and Market Directors of Stores., in driving store efficiency. This role completes store administration and analytical tasks and work collaboratively across the business to identify and address root causes; to make life easier for our store teams. This role will measure and report on operational compliance to key business requirements to an array of audiences, including senior field leaders. The Store Support Specialist is dedicated to, assisting NAPA Auto Parts team members and personnel by providing support, guidance, solving issues, and ensuring a positive employee experience. They utilize their knowledge and skills to troubleshoot problems, while partnering extensively with internal and external departments. Responsibilities * Monitor and ensure compliance with operational policies, procedures and management tools. * Identify implementation and compliance gaps at store, region and division level. * Measure and report all key compliance metrics to senior audiences. * Complete a wide array of administrative tasks that support store efficiency and productivity. * Training Support: Providing basic training to new team members on internal systems, processes and procedures. * Incident Management & Escalation: Identifying complex issues that require further support from IT or other departments and escalating them appropriately. * Reporting & Analysis: Tracking support tickets, identifying common issues, and generating reports to identify trends and potential areas for improvement. * Process Improvement: Identifying opportunities to optimize team workflows and suggest enhancements to complex business problems. * Service Excellence: Delivering world-class associate service by following established departmental policies, processes, and standards. Qualifications * 4+ years of administrative, planning and analytical experience, requiring attention to detail, ideally derived in a fast-paced multi-unit operation. * Operational Excellence: Ensures consistent execution of operational standards to maximize store performance and efficiency. * Strong time management abilities. * Proficiency in operational tools, inventory management systems, and reporting software. * Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience. * Strong interest and proficiency in general business, retail, and distribution operations. * Basic ability to adapt to change, strive for improvements and eager to learn new working processes and methods. * Specific NAPA Store experience, at either a Store or Assistant Store Manager or District Manager level is highly desirable. Physical Demands / Working Environment * Office or remote working environment. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs Tp and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Responsibilities Your Responsibilities As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. * Handle and carefully respond to all inbound and outbound customer inquiries * Provide excellent customer service through active listening * Work with confidential customer information and treat it sensitively * Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding * Appropriately communicate with customers, exercising retention efforts if needed * Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan * Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns * Calmly attempt to resolve and de-escalate any issues * Escalate interactions when necessary and appropriate * Respond to requests for assistance and/or possible processing payments * Track all call related information for auditing and reporting purposes * Provide feedback on call issues * Upsell if required Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent (CNA/CMA). * College degree (RN) * Minimum of 6 months of healthcare/customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Must hold an Active License for the RN role * Must have proof of school/experience for CNA/CMA role, Active license is preferred * Must be comfortable working in a call center enviroment as this is not patient facing. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 30.0 Mbps * Minimum subscribed upload rate equal or exceeds 15.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns * Calmly attempt to resolve and de-escalate any issues * Escalate interactions when necessary and appropriate * Respond to requests for assistance and/or possible processing payments * Track all call related information for auditing and reporting purposes * Provide feedback on call issues * Upsell if required Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY Responsibilities Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns * Calmly attempt to resolve and de-escalate any issues * Escalate interactions when necessary and appropriate * Respond to requests for assistance and/or possible processing payments * Track all call related information for auditing and reporting purposes * Provide feedback on call issues * Upsell if required Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. * Ability to work remotely in a virtual team environment * 6 months Customer service experience preferred * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer system * Proven oral & written communication skills * Logical problem-solving skills * Ability to navigate Windows operating systems * Organization and work prioritization skills Work from Home Requirements: * Internet Connection Requirements: * Minimum subscribed download rate equal or exceeds 12.0 Mbps * Minimum subscribed upload rate equal or exceeds 3.0 Mbps * ISP must have no packet loss and ping under 50ms * Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer