911 Dispatcher - Part Time
Sanders County
911 Emergency Dispatcher Job in Thompson Falls, MT
The 911 Telecommunicator / Dispatcher is responsible to carry out
efficient 911 dispatcher operations for Sheriff, law enforcement office
and county emergency services. Operates various forms of communication
devices and performs effective daily information and administrative
duties including obtaining accurate information from reporting parties,
computer, or other sources; relays that information concisely and
accurately to appropriate departments or agencies. Maintains
professional public relations, accurate records and filing, and
completes supportive back-up duties as needed to promote clean, smooth
office operations. COMMUNICATIONS CENTER/DISPATCH Performs all daily
duties in compliance with relevant Federal/State Statues, and
Sheriff/law enforcement policies and procedures; reports policy or
procedure problems as necessary to Dispatch Supervisor. Performs
effective and timely dispatch operations for Sheriff\'s office. Performs
effective and timely dispatch operations for three (3) City Police and
Highway Patrol Departments. Performs effective and timely dispatch for
nine (9) Fire Departments and four (4) Ambulance Services; communicates
with and dispatches air ambulance. Communicates effectively and
coherently over law enforcement multi-channel radios while initiating
and responding to multiple radio communications. Answers phone calls,
including 911 calls, for service and administrative phone lines in a
timely manner. Gathers information and prioritizes calls to relay
information to field officers or support personnel in a timely manner or
as appropriate. Stays aware of location of all officers and employees in
offices or out on the street; maintains a working environment to
minimize stressful situations. Provides additional dispatch services for
Tribal Offices, Fish and Game, Road Crew, Brand inspector, DNRC/Forest
Service, towing companies, and all other agencies as needed for
services. Performs effective and timely dispatch for Search and Rescue.
Monitors commercial/private alarms and dispatches appropriate staff.
Assists dispatch/detention daily with: Maintenance of jail security and
outside jail door control. Internal/External intercom and security
monitoring Checking in, and monitoring of visitors who enter facility.
Monitoring of detention visitation areas and facility. Maintains CJIN,
NCIC, EMD, First Aid, and CPR training and certifications. Testifies in
court cases as necessary. COMMUNICATIONS CENTER /ADMINISTRATIVE DUTIES/
REPORTS Proficiently maintains and uses a variety of Directories, maps
in the Dispatching and communications job tasks and activities. Provides
accurate clerical support/records of money received receipts through the
Dispatch communications office. Provides accurate clerical support,
records and reports as requested by the Dispatch Supervisor. Maintains
professional level of confidentiality and safety in all dispatch and
communications activities and job duties. Adheres to and follows all
procedures and policies established by the Dispatch Supervisor. Gathers
and compiles information from various computer files to aid in
investigations, as requested by law enforcement or other office
personnel. Maintains daily information/activity log and supportive
documentation. Makes accurate and timely entries and updates of
articles, vehicles, and persons into National Crime Information
Computer. Maintains proper records for criminal history requests and
disseminations, local arrests, and tickets, and calls for service and
radio logs. Makes accurate entries into computer system .i.e., NCIC,
CJIN, medical priority, Dispatch/Communication, and other office
communications. Keeps up to date on policy and procedure changes within
the department, and the State and Federal agencies.
**Maintains library of appropriate manuals to aide the field officers:**
I.D. Manuals and license Plates. Directories and Maps, Fire zones.
Computer directory of names, missing persons, warrants, arrests, license
plate information, and incident files. Accurately enters and maintains
clerical records: Transcription, typing of records and correspondence.
Warrant information and related record-keeping notes. Daily log
information, letters and/or memorandum. Record all lost and found items
reported, campground checks, money received receipts, and public
information. Maintains files of documents such as citations, affidavits,
warrants, vehicle registrations and clerical information or
correspondence.
**PUBLIC RELATIONS** Greets the public in a friendly, helpful and
professional manner on the emergency telephone, radio network and in
person at the visitors\' window. Writes up reports from walk-ins at
Dispatch Office Window. Maintains confidentiality on all official
business. Coordinates expeditious solutions with emergency staff and
public based on called in situations and office concerns. Directs public
to appropriate agencies and provides current agency phone numbers.
Ensures all non-emergency information, questions and problems are
directed to the appropriate officials or persons in a timely and
professional manner.
**MAINTENANCE/CLEANING/SAFETY DUTIES** High adherence to OSHA safety
standards and county safety policies in dealing with hazardous
chemicals, stressful or unsafe work environments. Performs simple office
and equipment maintenance and reports problems to appropriate personnel.
Maintains clean dispatch areas including daily cleaning of bathrooms,
refrigerator, microwave or cooking areas, vacuuming and mopping of
facility, emptying trash, Etc.
**BACK-UP DUTIES** Backs up other Dispatcher/Communication Technicians.
Backs up detention personnel as necessary. Performs front receptionist
duties as needed. Assists jail and patrol in gathering of evidence or
other tasks as requested.
Physical Demands and Working Conditions: The demands and conditions
described here are representative of those the employee must meet to
perform the essential functions of the job. While performing the duties
of this job the employee is constantly required to talk, hear, write,
type and read. The employee is frequently required to sit, reach with
hands and arms, and use hands to finger, handle or feel items.
Occasionally the employee must stand, walk, taste or smell, climb up
and/or down stairs, balance, stoop, kneel, crouch or crawl, and
keyboard. The employee is occasionally required to lift and/or move up
to 25 pounds. The employee is infrequently required to lift and/or move
up to 50 pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision, depth
perception and the ability to adjust focus. Ability to display moderate
judgment and independent decision-making skills. High ability to
establish and maintain effective personal working relationships with
employees, other agencies, and the public. Ability to communicate
effectively both orally and in writing. Ability to be an effective
listener.
**Education and Experience:** High School Diploma or GED equivalent The
job requires a valid Montana drivers license, or eligibility to gain
one, and a good driving record. Basic POST Dispatch Certification, CJIN,
NCIC, and CPR training and certification. Ability to maintain such
certifications required. Three (3) to five (5) years of experience in
communications required. Note : A criminal background investigation,
which may involve fingerprinting, may be required. A felony or
misdemeanor conviction may disqualify the application from employment
with Sanders County. A copy of the job description is available in the
Human Resources Office.