Clinical Secretary jobs at Thompson Health - 859 jobs

Schedule: Full time - Must be able to work day, evenings, nights, weekends and holidays Main Function: * Provides outstanding service to all patients, visitors, and internal and external customers. Demonstrates a positive and professional image at all times. * Ensures that accurate demographic and insurance information is received and verified to ensure timely billing and proper reimbursement. * Collects co-payments, deductibles, and self-pay deposits at the time of service. * Provide uninsured/ underinsured patients with Thompson Health's Sliding Fee Application. * Must follow all Federal and State regulations associated with the registration process. Requirements * An energetic individual that demonstrates knowledge of customer service is required. * Secretarial experience with strong organizational skills is required. Medical background is recommended. * Computer knowledge and skills, including but not limited to McKesson and Microsoft Office products, are preferred. Education: * A high school Diploma or GED is required. Associate's Degree preferred. * Medical terminology is desired. Experience: * Excellent history of public/ patient relations and strong communication skills are required. * 2-3 years of previous secretary/ clerical medical office experience desired. Pay Range: $17.00 - $21.00 per hour Starting Pay: Based on Experience Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply.

The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. Responsibilities Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system. Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit. Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician. Process/update HIPAA-related paperwork and other institutional forms as necessary. Collect or retrieve referrals or insurance authorizations as required. Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary. May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee. Performs in a call center capacity (Faculty Practice Associates) Answer phones for practice and schedule appointments Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. May initiate reminder phones calls for next day appointments. Performs other related duties Qualifications High School graduate/GED. 1 year physician practice experience Must have a minimum of one week training on-site which will be provided by practice. Prefer experience in a medical office setting, utilizing a computer system for physician scheduling. IDX or other practice management system experience preferred Non-Bargaining Unit, 862 - Surgery - ISM, Icahn School of Medicine About Us Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Responsible for clerical duties, communication, reception duties, and transport of residents. Management of resident personal accounts as assigned. na EDUCATION: Minimum: • High school graduate Preferred: • Medical terminology. LICENSE: PROFESSIONAL CERTIFICATIONS: WORK EXPERIENCE: Minimum: • Related experience Preferred: • Clerical/secretarial, including computer experience preferred. • Exposure to health care environment SKILLS: Minimum: • Demonstrated ability to handle confidential information with discretion and ability to deal with the public in a professional and courteous manner. • Ability to meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling. • Excellent interpersonal, communication (written and oral and organizational skills. • Computer literacy Preferred: • Experience with Microsoft Office products including word, excel and power point.

The Patient Experience Representative influences the systems, processes and behaviors that cultivate positive experiences across the continuum of care. They have an unwavering commitment to the field of patient experience and to transforming human experience in healthcare. Experience: Minimum 3 Years' Experience In a Healthcare Setting Required. Education, License & Certification: Associate degree preferred or 5 years direct experience in a role of advocate in healthcare setting. Registered Nurse or other Healthcare related licensure preferred. Certified Patient Experience Professional (CPXP) required, or within 3.5 years of hire. Essential Functions: Advocates for the needs of our patients and their representatives in a proactive, inclusive, empathetic, and positive manner. Supports organizational learning and a holistic approach to our patient's needs. Provides guidance for new or inexperienced caregivers related to patient-service recovery. Collaborates with all caregivers to improve processes that directly impact patient and community perception. Oversees the internal system for managing patient/representative concerns and maintains applicable regulatory body compliance. Provides data analysis to identify trends specific to patient experience and develops corrective action plans based on those trends. Actively participates on or leads workgroups or committees related to patient advocacy. Supports the design and innovation of the Patient Family Advisory Council. Works collaboratively with the Patient Safety and Legal Departments. Other Duties: Travel for this position is sometimes required. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position. update 1-13-25 About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures. Performs clerical and reception duties associated with patient registration. Education, License & Cert: High School Diploma or equivalent is required. Experience: - Customer/patient relations experience required (preferably in a healthcare setting). - At least 1‐year experience in a position requiring frequent and direct in‐person customer contact. - Candidate should have experience in a role that requires: • Strong organizational skills • Excellent verbal communication skills • Frequent keyboarding • Exceptional attention to detail Essential Functions: 1. Creates patient encounters in the EHR for ED, radiology, and outpatient patients. Performs all functions related to the integrity of the EHR (i.e., obtaining general consent for treatment, creating unknown encounters, merging records, scanning, prepared trauma packets) 2. Participates in daily auditing of registration processes. 3. Manages incoming and outgoing telephone calls, Vocera calls, Nurse call system. 4. Collects co‐pays and provides financial guidance related to paying outstanding balances, providing estimate letters for services rendered. 5. Performs the function of Health Information Management department after hours. 6. Participates in ED staff meetings and ED Shared Governance. Other Duties: Other duties as assigned. The pay range for this position is $17.00 - $22.37/hour

Schedule and location: Full time: Days, Monday - Friday, 8:30am - 5:00pm at our Marilyn Sands Outpatient Clinic - 350 Parrish St, Canandaigua, NY 14424 Main Function: The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution Responsible verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement He/she must also understand, interpret and apply knowledge on multiple insurance benefits to specific patient needs The Clinical Secretary will input, classify and manage documentation in the office's electronic medical record system The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office Actively support physicians and nurses and be an enthusiastic participant in dept. meetings & actively identify ways to improve processes and service to patients The Clinical Secretary functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public Required Job Specific Competencies: Demonstrates skill in administrative support within a medical office setting including but not limited to use of an Electronic Medical Record (EMR), Microsoft Word, insurer systems, etc. as well as creative and efficient appointment scheduling, document classification, patient outreaches, insurance verification, Medicare Secondary Payor and other forms accuracy and HIPAA compliance Shows caring and concern for all patients Demonstrates patient centered approach to care, adhering to all NCQA's Patient Centered Medical Home (PCMH) requirements for the delivery of evidence-based care that supports the population needs Exhibits time management, keyboarding, and multi-tasking skills to assure business components of the practice are maintained at an efficient and effective level Demonstrates ability to develop/maintain collaborative working relationships w/providers, staff & Practice Management Demonstrates the ability to work independently and exhibits flexibility in decision making and prioritizing assignments Exhibits leadership skills through active support of practice and system goals and objectives Actively guards the confidentiality of sensitive information, including but not limited to the patients, staff and the health system Qualifications: Medical Administrative certification preferred High School Diploma or GED required Medical terminology preferred Medical Administrative certification preferred Medical secretarial experience preferred Medical background preferred Strong EMR experience preferred Computer knowledge and skills including but not limited to Outlook and Microsoft Office required Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred Pay Range: $17.97 - $22.00 Starting Pay: Based on Experience Thom pson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply

Schedule and location: Part Time Monday-Friday 8:00am-5:00pm, 20 hours per week, Canandaigua Medical Group OB/GYN Main Function: The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support. The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution. Responsible verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement. He/she must also understand, interpret and apply knowledge on multiple insurance benefits to specific patient needs. The Clinical Secretary will input, classify and manage documentation in the office's electronic medical record system. The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office. Actively support physicians and nurses and be an enthusiastic participant in dept. meetings & actively identify ways to improve processes and service to patients. The Clinical Secretary functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers. Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally. Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public. Required Job Specific Competencies: Demonstrates skill in administrative support within a medical office setting including but not limited to use of an Electronic Medical Record (EMR), Microsoft Word, insurer systems, etc. as well as creative and efficient appointment scheduling, document classification, patient outreaches, insurance verification, Medicare Secondary Payor and other forms accuracy and HIPAA compliance. Shows caring and concern for all patients. Demonstrates patient centered approach to care, adhering to all NCQA's Patient Centered Medical Home (PCMH) requirements for the delivery of evidence-based care that supports the population needs. Exhibits time management, keyboarding, and multi-tasking skills to assure business components of the practice are maintained at an efficient and effective level. Demonstrates ability to develop/maintain collaborative working relationships w/providers, staff & Practice Management. Demonstrates the ability to work independently and exhibits flexibility in decision making and prioritizing assignments. Exhibits leadership skills through active support of practice and system goals and objectives Actively guards the confidentiality of sensitive info. including but not limited to the patients, staff and the health system. Qualifications: Medical Administrative certification preferred. High School Diploma or GED required. Medical terminology required. Medical Administrative certification preferred Medical secretarial experience required. Medical background required. Strong EMR experience preferred. Computer knowledge and skills including but not limited to Outlook and Microsoft Office required. Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred. Pay Range: $17.97 - $22.00 Starting Pay: Based on Experience Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.

Job Description Responsibilities Responsible for the medical record filing function - filing, retrieving, correcting, locating, storing, signing out, organizing and updating medical records. May also be responsible to assist with hanging films on light boards. Duties & Responsibilities: Maintain patient confidentiality at all times. Respond to requests and questions in a timely and professional manner. Accurately files medical records. Retrieve medical records in timely and efficient fashion as required or requested. Follow procedures for signing out medical records. Locate films that have been misplaced in a timely manner. Accurately hang requested films on the light boards. Organize all hung films and coordinates necessary paperwork for the radiologist. Ensure that all necessary comparison films are hung and the appropriate reports are available. Requirements (Knowledge, Skills & Abilities): Must be able to type and file accurately. Outstanding customer service both over the phone and in person. Basic computer skills. Ability to spend the majority of the day standing to retrieve and file medical records. Ability to lift 30 pounds or less. Provide clear verbal and written communication. Ability to maintain confidentiality of patient information. Ability to multi-task, be detail oriented, and have organizational skills. Education & Experience Requirements: The above knowledge, skills and abilities may be demonstrated by a high school diploma or equivalent.

The Impact You Can Make Team Impact Responsible for preparing electronic charts for upcoming clinic schedule. Responsible for gathering medical records for incoming and outgoing referrals. Responsible for working with insurance companies, patient assistance programs, and patients to address financing care, which could include prior authorization for specific tests. Work to be completed in a timely, accurate and efficient manner while remaining sensitive to the needs of the patients, their families, and fellow employees to ensure a smooth and orderly workflow. The percentage may vary depending on the needs of the center. The Glens Falls Hospital Impact Mission Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting. How You Will Fulfill Your Potential Responsibilities Serves as a liaison with physicians, clinical staff, Medical and Radiation Oncology, external providers and specialist involved in the management of patient care. Also works with other hospital departments, and ancillary hospital personnel to ensure each patient chart is prepped with appropriate records for scheduled appointment. Reviews physician orders and ensures orders and results have been received for all required exams and procedures; obtains additional orders from physician when necessary to prevent omission of a required test or procedure. Activates any lab orders pertinent to patient visit as well as addressing Medical Necessity and ABNs. Manages retrieval of paper charts previously purged, ensuring any paper documents are scanned into the EMR. Has a working knowledge of downtime procedures in the event of a system failure. Works appropriately to complete paper documentation tools for providers to use in place of EMR. Appropriately scans downtime paperwork into chart when system is once again available. Ensure all paper documentation received into medical records department is appropriately scanned into EMR. Properly requests and follows through on any imaging discs. Works with Imaging department to ensure Images are imported into EMR prior to provider seeing patient. Release of Information (ROI) Receives and executes ROI as appropriate to other providers, organizations, insurance companies and patients, upon request. Facilitates proper involvement from appropriate department of hospital for any legal requests. OTHER DUTIES & RESPONSIBILITIES (NON-ESSENTIAL): Other pertinent duties as assigned Education/Accredited Programs High School Diploma 1 year experience in a healthcare environment Licenses/Certifications/Registrations None Skills/Abilities Excellent customer service skills. Excellent command of the English language. Knowledge of medical terminology. Knowledge of some anatomy/physiology preferred. Excellent computer and phone skills. Problem solving/trouble shooting techniques. Excellent written and oral communication skills. Scanning experience Communities We Serve Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital! All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Salary Range The expected base rate for this Glens Falls, New York, United States-based position is $17.25 to $27.27 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements. Benefits Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.

Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $41,136.28 - $57,590.79The Referral Transcriptionist - Medical Record Coordinator is responsible for transcribing referrals from external providers with a high degree of accuracy. Including review of medical record history/chart to interpret radiological hazards (ie: Pacemakers). This function identifies STAT Referrals and routes external referrals to appropriate Workqueues. High degree of accuracy is required to ensure timely and accurate scheduling. Additionally, all new visits and specialty referrals require obtaining medical records from Physician Offices and Hospitals to ensure Providers have the patient's medical record history in advance of scheduled services. Essential Duties and Responsibilities In Epic, transcribe incoming referrals into orders, from our Community Physicians, with high degree of accuracy to ensure appropriate routing to Scheduling WQ's for timely and accurate scheduling of physician and medical imaging orders. Must interpret information provided on referrals to ensure accurate diagnosis and medical information; review medical history to ensure no patient harm due to implants. Contact external Provider offices and Hospitals for medical records for all new visits and referrals to specialty services. Manage returned mail to the Patient Engagement Center, following up with provider offices to obtain accurate patient information and updating Epic accordingly. Complete reconciliation of incoming medical records to ensure all medical record information received is complete. Upload to the patient's encounter in Epic. Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers to assist colleagues to ensure all tasks are completed timely. Functional Competencies Attention to detail; ability to interpret information accurately Excellent keyboard skills Excellent customer service; interpersonal skill Ability to work productively in a team environment Strong organizational skill Excellent Time Management Qualifications High School Diploma/G.E.D. - required Associate's Degree - preferred Demonstrated success in customer service; 3-5 direct customer/patient experience with expectation of high accuracy of detailed information; Ability to manage high volume and quick turnaround of information needs. - required Understanding of medical record information; medical terminology - required Ability to handle high volume workload and stressful environment Strong ability to multi-task and prioritize workload Ability to engage patients/customers in a calm, respectful manner; regardless of tone or attitude of patient/customer via telephone Demonstrated attention to detail with minimal error Ability to interpret information and transcribe Computer literacy with strong keyboard skill; ability to manage fax transmittals via PDF software. Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Constantly Hearing - Constantly Repetitive Motions - Constantly Eye/Hand/Foot Coordination - Constantly Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $41,136.28 - $57,590.79 The Referral Transcriptionist - Medical Record Coordinator is responsible for transcribing referrals from external providers with a high degree of accuracy. Including review of medical record history/chart to interpret radiological hazards (ie: Pacemakers). This function identifies STAT Referrals and routes external referrals to appropriate Workqueues. High degree of accuracy is required to ensure timely and accurate scheduling. Additionally, all new visits and specialty referrals require obtaining medical records from Physician Offices and Hospitals to ensure Providers have the patient's medical record history in advance of scheduled services. Essential Duties and Responsibilities * In Epic, transcribe incoming referrals into orders, from our Community Physicians, with high degree of accuracy to ensure appropriate routing to Scheduling WQ's for timely and accurate scheduling of physician and medical imaging orders. * Must interpret information provided on referrals to ensure accurate diagnosis and medical information; review medical history to ensure no patient harm due to implants. * Contact external Provider offices and Hospitals for medical records for all new visits and referrals to specialty services. * Manage returned mail to the Patient Engagement Center, following up with provider offices to obtain accurate patient information and updating Epic accordingly. * Complete reconciliation of incoming medical records to ensure all medical record information received is complete. Upload to the patient's encounter in Epic. * Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers to assist colleagues to ensure all tasks are completed timely. Functional Competencies * Attention to detail; ability to interpret information accurately * Excellent keyboard skills * Excellent customer service; interpersonal skill * Ability to work productively in a team environment * Strong organizational skill * Excellent Time Management Qualifications * High School Diploma/G.E.D. - required * Associate's Degree - preferred * Demonstrated success in customer service; 3-5 direct customer/patient experience with expectation of high accuracy of detailed information; Ability to manage high volume and quick turnaround of information needs. - required * Understanding of medical record information; medical terminology - required * Ability to handle high volume workload and stressful environment * Strong ability to multi-task and prioritize workload * Ability to engage patients/customers in a calm, respectful manner; regardless of tone or attitude of patient/customer via telephone * Demonstrated attention to detail with minimal error * Ability to interpret information and transcribe * Computer literacy with strong keyboard skill; ability to manage fax transmittals via PDF software. Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Constantly * Eye/Hand/Foot Coordination - Constantly Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. RMA of New York, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator II to join our RMA of New York team at our Downtown practice. The schedule is working Full-Time Monday through Friday, daytime hours. This full-time (40 hours a week) day shift position requires one weekend (Saturday and Sunday) shift a month and two holidays a year at our Madison Ave location. When working on the weekend and/or holiday the hours are 7:00 AM to 12:00 PM. The pay range for this position is $26.00-$31.00 per hour. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator II is responsible for: Interacting with patients; practicing effective, courteous communication Working the front desk Scheduling patient appointments and in-office procedures Managing the physician's schedules and preparing letters and reports and handling special projects as assigned Handle all letters for patients and assist with patient requests related to their treatment at our practice Act as the key liaison with the MD, clinical, and other staff members to ensure all administrative functions are completed What You'll Bring: The skills and education we need are: Good judgement and takes initiative. Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition. Passionate about providing excellent patient care. Ability to work independently and as part of the team. A successful candidate must possess a bachelor's degree or higher. Medical office experience is a plus; related job experience is required Interest in the field of reproductive medicine is a must. Excellent organizational and interpersonal skills are required Strong verbal and written communication skills are a must Familiarity with computer applications (Microsoft Suite) is required and with Nextgen is a plus. More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At RMA of New York, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

The Patient Service Coordinator will support the Providers while monitoring patient flow, scheduling patient appointments, attaining prior authorizations and processing necessary insurance information. The Patient Service Coordinator uses his/her working knowledge of urology and the health care industry to address patient inquiries, solve problems and ensure a positive patient experience ESSENTIAL DUTIES AND RESPONSIBILITIES: * Schedules office and hospital based medical and surgical procedures, as well as in-office diagnostic and imaging tests. * Completes pre-procedural phone calls three days prior to confirm appointment times with patients. Provides accurate, detailed information to patients regarding test preparations, and confirms patients' scheduled time of arrival for test or procedure. * Takes appropriate action in responding to questions from patients. * Checks insurance eligibility * Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients' insurance plan, within 72 hours of scheduled procedure. * Scans surgical packets and all other relevant documents (medical/cardiac clearances, bloodwork, EKG, etc.) into the patient's EMR. * Contacts appropriate vendors to ensure all equipment will be on site for office and hospital based procedures, including confirmation of attendance by contracted anesthesia groups if required for procedure or test. * Collaborates with appropriate hospital/ASC staff to ensure a cohesive working relationship for continuity in providing patient care services. * Schedules post-op follow-up as needed and provides any other directional information. * Reviews provider's schedule for accuracy, and reschedules appointments as needed. * Completes requests for medical records or information following HIPAA guidelines. * Other job duties as assigned. EDUCATION AND EXPERIENCE: * Minimum of a High School diploma; Associates Degree preferred. * 1 - 2 years' related experience in a medical practice; or equivalent combination of education and experience. * Must possess strong interpersonal skills to communicate effectively with patients, co-workers, management, and providers. * Proven history of providing exceptional patient service * Demonstrated experience responding to questions and addressing concerns in a tactful & professional manner * Ability to multi-task in a busy medical practice. * Able to work both independently and collaboratively in a team environment. * Able to manage demanding workload with accuracy. * Working knowledge of EMR and Microsoft Office products preferred * Willingness to travel to designated Premier Medical Group locations. Premier Medical Group is an Equal Opportunity Employer

The Patient Service Coordinator will support the Providers while monitoring patient flow, scheduling patient appointments, attaining prior authorizations and processing necessary insurance information. The Patient Service Coordinator uses his/her working knowledge of urology and the health care industry to address patient inquiries, solve problems and ensure a positive patient experience ESSENTIAL DUTIES AND RESPONSIBILITIES: Schedules office and hospital based medical and surgical procedures, as well as in-office diagnostic and imaging tests. Completes pre-procedural phone calls three days prior to confirm appointment times with patients. Provides accurate, detailed information to patients regarding test preparations, and confirms patients' scheduled time of arrival for test or procedure. Takes appropriate action in responding to questions from patients. Checks insurance eligibility Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients' insurance plan, within 72 hours of scheduled procedure. Scans surgical packets and all other relevant documents (medical/cardiac clearances, bloodwork, EKG, etc.) into the patient's EMR. Contacts appropriate vendors to ensure all equipment will be on site for office and hospital based procedures, including confirmation of attendance by contracted anesthesia groups if required for procedure or test. Collaborates with appropriate hospital/ASC staff to ensure a cohesive working relationship for continuity in providing patient care services. Schedules post-op follow-up as needed and provides any other directional information. Reviews provider's schedule for accuracy, and reschedules appointments as needed. Completes requests for medical records or information following HIPAA guidelines. Other job duties as assigned. EDUCATION AND EXPERIENCE: Minimum of a High School diploma; Associates Degree preferred. 1 - 2 years' related experience in a medical practice; or equivalent combination of education and experience. Must possess strong interpersonal skills to communicate effectively with patients, co-workers, management, and providers. Proven history of providing exceptional patient service Demonstrated experience responding to questions and addressing concerns in a tactful & professional manner Ability to multi-task in a busy medical practice. Able to work both independently and collaboratively in a team environment. Able to manage demanding workload with accuracy. Working knowledge of EMR and Microsoft Office products preferred Willingness to travel to designated Premier Medical Group locations. Premier Medical Group is an Equal Opportunity Employer

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. RMA of New York, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator to join our RMA of New York team in Mount Kisco, New York. The schedule is working Full-Time Monday through Friday, daytime hours. There is a weekend and holiday rotation as needed. The pay range for this position is $18.00 to $19.50 per hour. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for: Interacting with patients; practicing effective, courteous communication Working the front desk Answering telephone and scheduling appointments Preparing charts; consistently ensuring appropriate forms are used Collecting patient payments due at the time of service; verifying accurate insurance information Good judgement and takes initiative. Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition. Passionate about providing excellent patient care. Ability to work independently and as part of the team. What You'll Bring: The skills and education we need are: A successful candidate must possess a High School Degree, Associates or bachelor's preferred. Strong verbal and reading skills. Basic familiarity with computers and office devices. Familiarity with computer applications (Microsoft Suite). Medical office experience is a plus, interest in the field of reproductive medicine a must. More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At RMA of New York, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. RMA of New York City, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator I to join our RMA of New York City team at our Eastside practice. The Schedule is working Monday - Friday there are two shifts, shifts are assigned based on the need of the company (6:30am -3pm and 9:30am - 6pm) Two Holidays a year and Saturday + Sunday also has two shifts (6:45AM- 12PM and 7AM-3PM) The pay range for this position is $18.00- $19.50 per hour. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator I is responsible for: Interacting with patients; practicing effective, courteous communication Working the front desk Answering telephone and scheduling appointments Preparing charts; consistently ensuring appropriate forms are used Collecting patient payments due at the time of service; verifying accurate insurance information Good judgement and takes initiative. Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition. Passionate about providing excellent patient care. Ability to work independently and as part of the team. What You'll Bring: The skills and education we need are: A successful candidate must possess a High School Degree, Associates or bachelor's preferred. Strong verbal and reading skills. Basic familiarity with computers and office devices. Familiarity with computer applications (Microsoft Suite). Medical office experience is a plus, interest in the field of reproductive medicine a must. More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At RMA of New York City, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. RMA of New York, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator to join our RMA of New York City team at our Midwood practice. The schedule is working Full-Time Monday- Friday, 7:00 AM to 4:00 PM or 5:00 PM. this position requires one Sunday per month, plus participation in the holiday rotation at the Brooklyn Albee Square location. Sunday and holiday hours are from 6:45 AM to 12:00 PM. The pay range for this position is $18.00 - $19.50 per hour. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for: Interacting with patients; practicing effective, courteous communication Working the front desk Answering telephone and scheduling appointments Preparing charts; consistently ensuring appropriate forms are used Collecting patient payments due at the time of service; verifying accurate insurance information Good judgement and takes initiative Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition Passionate about providing excellent patient care Ability to work independently and as part of the team What You'll Bring: The skills and education we need are: A successful candidate must possess a High School Degree, associate or bachelor's degree is preferred. Strong verbal and reading skills Basic familiarity with computers and office devices Familiarity with computer applications (Microsoft Suite) Medical office experience is a plus, interest in the field of reproductive medicine is a must More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At RMA of New York, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. RMA of New York, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator to join our RMA of New York team at our Downtown practice. The schedule is working full-time, Monday through Friday, daytime hours. This position requires one rotating weekend shift per month and two holidays at our Madison Avenue location in Manhattan. The pay range for this position is $18.00 to $19.50 per hour. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for: Interacting with patients; practicing effective, courteous communication Working the front desk Answering telephone and scheduling appointments Preparing charts; consistently ensuring appropriate forms are used Collecting patient payments due at the time of service; verifying accurate insurance information Good judgement and takes initiative Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition Passionate about providing excellent patient care Ability to work independently and as part of the team What You'll Bring: The skills and education we need are: A successful candidate must possess a High School Degree, Associates or bachelor's preferred. Strong verbal and reading skills Basic familiarity with computers and office devices Familiarity with computer applications (Microsoft Suite) Medical office experience is a plus, interest in the field of reproductive medicine a must. More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At RMA of New York, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. RMA of New York City, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator I to join our RMA of New York City team at our Westside practice. The schedule is working Full-Time Monday- Friday, daytime hours. This position requires one rotating weekend shift per month and two holidays at our Madison Avenue location in Manhattan. The pay range for this position is $18.00 - $19.00 per hour. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator I is responsible for: Interacting with patients; practicing effective, courteous communication Working the front desk Answering telephone and scheduling appointments Preparing charts; consistently ensuring appropriate forms are used Collecting patient payments due at the time of service; verifying accurate insurance information Good judgement and takes initiative. Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition. Passionate about providing excellent patient care. Ability to work independently and as part of the team. What You'll Bring: The skills and education we need are: A successful candidate must possess a High School Degree, Associates or bachelor's preferred. Strong verbal and reading skills. Basic familiarity with computers and office devices. Familiarity with computer applications (Microsoft Suite). Medical office experience is a plus, interest in the field of reproductive medicine a must. More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At RMA of New York City, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.