Business Partner jobs at Thrivent

A leading data solutions company seeks a Senior Director, Employment Attorney to lead employment law strategy and execution. This role involves providing legal counsel on various employment-related matters, managing compliance with U.S. laws, and guiding workplace culture. Required qualifications include over 10 years of employment law experience and a Juris Doctor degree. The position is based in Chicago, Illinois, with hybrid work options and offers an extensive benefits package including flexible time off, health benefits, and a 401(k) plan. #J-18808-Ljbffr

A leading financial institution in McLean, Virginia, seeks a Director, Assistant General Counsel to provide strategic legal guidance to its Business Core team. The ideal candidate will have significant experience in small business and commercial law, as well as a Juris Doctor degree. This hybrid role offers a competitive salary range of $226,000 - $257,900 annually and incentives based on performance. #J-18808-Ljbffr

Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Customer Retention Manager? Globe Life is looking for a Customer Retention Manager to join the team! In this role, you will be responsible for directly managing up to 5 production supervisors who oversee teams of part-time Customer Retention representatives and department Team Leads that provide support to the contact center. This role involves providing ongoing guidance, coaching, and professional development opportunities to drive team growth while creating and maintaining a motivating work environment that inspires staff to consistently meet and exceed performance standards. The position requires establishing and maintaining the highest standards of quality and productivity across all contact center operations. The manager serves as the primary escalation point for operational issues and strategic decision-making, analyzing daily performance metrics, and proactively implementing data-driven improvement strategies to drive consistent achievement of departmental Key Performance Indicators and organizational objectives. The role involves partnering with Recruiting to assess staffing needs and ensure optimal team capacity. The manager collaborates with Human Resources to maintain consistency in policy application and appropriately handles disciplinary actions while ensuring detailed, confidential documentation. Additionally, the position ensures all HR processes and personnel actions comply with company policies, procedures, and legal requirements. This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday). What You Will Do: * Manage a diverse team of full-time and part-time staff across multiple levels, including Supervisors, Team Leads, and Call Center Representatives. * Conduct comprehensive annual performance reviews for direct reports and ensure supervisors complete timely evaluations for their team members. * Ensure supervisors fulfill all responsibilities as outlined in the Customer Retention Supervisor Expectations document. * Collaborate with senior leadership to develop strategies and ensure timely, effective implementation. * Leverage technology solutions to optimize multi-channel contact methods and increase customer response rates. * Monitor and evaluate departmental tests and policy changes to ensure expected performance while identifying and addressing adverse trends. * Establish and maintain comprehensive documentation for all business processes with appropriate controls. * Utilize data-driven analysis to continuously optimize call center operations and performance metrics. * Serve as Subject Matter Expert across all areas of responsibility, providing guidance and expertise to the team. * Support testing and implementation of new programs and technologies within the contact center environment. * Partner with the training team to develop and maintain current, effective training programs for new hires and existing representatives. * Communicate with Agency field operations as needed to ensure alignment and support business objectives. * Complete ad hoc requests, as needed. What You Can Bring: * High School Diploma or Equivalent. * Associate degree and/or equivalent work experience. * Minimum 5 years' experience in telemarketing/sales management. * Life insurance or financial industry experience preferred. * Technical Proficiency: Advanced computer skills in MS Office Suite and ability to quickly adapt to evolving technology solutions that address business needs. * Analytical & Strategic Thinking: Strong data analysis capabilities with the ability to translate insights into actionable business recommendations for senior leadership. * Leadership & Communication Skills: Exceptional ability to communicate progress, results, and strategic initiatives to senior leaders while setting clear direction for telemarketing/telesales functions. * Team Development Skills: Proven expertise in developing, motivating, and retaining high-performing staff members. * Problem-Solving Skills: Excellent critical thinking and problem-resolution skills with a results-oriented mindset. * Training & Development Skills: Demonstrated ability to design and deliver effective training programs for telemarketing/telesales teams. Applicable To All Employees of Globe Life Family of Companies: * Reliable and predictable attendance of your assigned shift. * Ability to work full-time and/or part-time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: * Competitive compensation designed to reflect your expertise and contribution. * Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. * Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. * Paid holidays and time off to support a healthy work-life balance. * Parental leave to help our employees welcome their new additions. * Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. * Company-paid counseling for assistance with mental health, stress management, and work-life balance. * Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. * Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters. Location: 7677 Henneman Way, McKinney, Texas

At Grow Financial Federal Credit Union, we believe in service - to our 300,000 members, 600 team members and local communities. We're not just your average bank. We're a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members - who currently reside across the U.S. - with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow - people, communities, money and dreams. Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY. Some of our Benefits/Perks: Remote/Work From Home Available Medical/Dental/Vision Insurance Employee discount on loans Team members qualify for a discount on consumer loans. Professional Development Reimbursement of up to $5,250 per year for full-time team members. Paid Time Off 15 days/year & over 10 Paid Holidays Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members. Retirement Benefits (401K) Grow matches up to 8% for team members. Growth Potential In-house training department dedicated to helping our team members reach their maximum potential. Responsibilities This is an exciting opportunity for people who love data and process to join our Credit Union as we continue on our transformation journey. We are looking for a Business Transformation Strategist to support our people, product and process verticals. The Business Transformation Strategist plans, executes, leads and oversees cross functional end-to-end delivery of process improvement and transformation initiatives throughout the lifecycle of largescale, highly complex projects or programs to enhance process capability. The Business Transformation Strategist provides advisory support, direction and guidance to assigned resources, stakeholders and executives of the projects and/or program as well as educates and creates awareness of Process Improvement / Transformation methodologies across the Credit Union. Qualifications REQUIRED SKILLS/EXPERIENCE: Bachelor's degree from an accredited university in business, engineering or related required. Minimum 5 years' related process improvement experience required. Lean Six Sigma Black Belt Certification required. Demonstrated experience with tools and methodologies including DMAIC, Lean, Kaizen, and DFSS. Technical skills to include data visualization in Power BI or Tableau required. Financial acumen: Ability to link process performance with clear financial impact for both current and improved state using metrics and data. PHYSICAL DEMANDS Must be able to sit for extended periods of time. Must be able to read, write, speak and type English. Must be able to hear and use a telephone. Use of computer requires repetitive keystrokes. WORK ENVIRONMENT Traditional office setting. Remote work available. Sedentary role Apply online toady! An Equal Opportunity Employer Minorities/Females/Veteran/Disabled #LI-Remote

Wells Fargo is seeking a Lead Business Execution Consultant in the Operational Excellence team as part of Commercial Banking Operations to lead strategic initiatives spanning across all functional areas. The team is responsible for developing, implementing, and executing business initiatives and programs, as well as serving as advocates for Wells Fargo's vision and business plans across business groups. In this role, you will: * Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership. * Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large-scale solutions. * Leverage, consolidate and analyze data to provide insights and identify opportunities to maximize efficiency and effectiveness. * Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans. * Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives and process improvements resulting in successful outcomes. * Develop business cases clearly articulating the key challenges and solution(s) that will result in successful business outcomes. * Provide direction to a cross-functional team using business expertise. * Facilitate decision making and support implementation of recommendations and plans. * Ensure people impact to changes are identified and readiness materials (procedures, communications, etc.) are delivered in a timely fashion. * Agile experience, experience with JIRA, Product Ownership experience, partnering with scrum teams, backlog and other feature supporting experience. * Document requirements, user stories with well defined acceptance criteria, build test scenarios/scripts with minimal supervision. * Effectively manage risks, impediments, and dependencies. Required Qualifications: * 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: * Experience in Commercial Banking Operations * Commercial Lending / Insurance Monitoring experience utilizing the following systems; nCino, CCM, BLAST or TCM. * Experience in developing business case funding to support desired process improvement solutions; including technology development * Strong analytical skills with extensive knowledge of Business Execution * Experience gathering/analyzing/interpreting data to identify opportunities, trends, etc. * Experience developing and implementing strategic plans that align with the bank's goals and objectives * In-depth understanding of the banking and financial services industry, including regulatory compliance, market trends, and best practices * Process Management Certifications - Lean Six Sigma, Agile, & Design Thinking * Confident making risk decisions "in" the moment * Experience working with all levels of management with minimal management direction. * Proven ability to meet expectations in a fast-paced non-consistent environment with multiple accountabilities happening simultaneously * Well-developed organizational and prioritization skills with the ability to manage multiple and sometimes competing priorities * Sense of urgency, passion for results, and personal accountability for achievement * Ability to communicate at various levels of the organization, from frontline employees to executive leadership, including presentations and summaries * Strong Project Management & Risk Management tools Job Expectations: * Ability to work a hybrid schedule * Willingness to work on-site at stated locations * This position is not eligible for Visa sponsorship Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $119,000.00 - $206,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. * Health benefits * 401(k) Plan * Paid time off * Disability benefits * Life insurance, critical illness insurance, and accident insurance * Parental leave * Critical caregiving leave * Discounts and savings * Commuter benefits * Tuition reimbursement * Scholarships for dependent children * Adoption reimbursement Posting End Date: 18 Dec 2025 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Wells Fargo is seeking a **Lead Business Execution Consultant** in the **Operational Excellence** team as part of **Commercial Banking Operations** to lead strategic initiatives spanning across all functional areas. The team is responsible for developing, implementing, and executing business initiatives and programs, as well as serving as advocates for Wells Fargo's vision and business plans across business groups. **In this role, you will:** + Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership. + Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large-scale solutions. + Leverage, consolidate and analyze data to provide insights and identify opportunities to maximize efficiency and effectiveness. + Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans. + Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives and process improvements resulting in successful outcomes. + Develop business cases clearly articulating the key challenges and solution(s) that will result in successful business outcomes. + Provide direction to a cross-functional team using business expertise. + Facilitate decision making and support implementation of recommendations and plans. + Ensure people impact to changes are identified and readiness materials (procedures, communications, etc.) are delivered in a timely fashion. + Agile experience, experience with JIRA, Product Ownership experience, partnering with scrum teams, backlog and other feature supporting experience. + Document requirements, user stories with well defined acceptance criteria, build test scenarios/scripts with minimal supervision. + Effectively manage risks, impediments, and dependencies. **Required Qualifications:** + 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Experience in Commercial Banking Operations + Commercial Lending / Insurance Monitoring experience utilizing the following systems; nCino, CCM, BLAST or TCM. + Experience in developing business case funding to support desired process improvement solutions; including technology development + Strong analytical skills with extensive knowledge of Business Execution + Experience gathering/analyzing/interpreting data to identify opportunities, trends, etc. + Experience developing and implementing strategic plans that align with the bank's goals and objectives + In-depth understanding of the banking and financial services industry, including regulatory compliance, market trends, and best practices + Process Management Certifications - Lean Six Sigma, Agile, & Design Thinking + Confident making risk decisions "in" the moment + Experience working with all levels of management with minimal management direction. + Proven ability to meet expectations in a fast-paced non-consistent environment with multiple accountabilities happening simultaneously + Well-developed organizational and prioritization skills with the ability to manage multiple and sometimes competing priorities + Sense of urgency, passion for results, and personal accountability for achievement + Ability to communicate at various levels of the organization, from frontline employees to executive leadership, including presentations and summaries + Strong Project Management & Risk Management tools **Job Expectations:** + Ability to work a hybrid schedule + Willingness to work on-site at stated locations + This position is not eligible for Visa sponsorship **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $119,000.00 - $206,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 18 Dec 2025 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-500486

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Business Execution Consultant to participate in resolution of critical regulatory priorities. Strategic Execution & Operations (SEO) Central Hub drives accountability, standardization, and transparency for enterprise execution of the Company's most pressing regulatory priorities by defining, maturing and monitoring governance routines for all stakeholders. This role will support program operations with regard to closure processes, artifact management and document preparation for external reviews. In this role, you will: Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics Determine areas of strength or Business Execution opportunity within defined scope of work Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations Utilize independent judgment to guide moderate risk deliverables Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business Collaborate and consult with leaders and executive management Provide work direction to less experienced Strategy and Execution staff Participate in user acceptance testing of enhancements to the Program's artifact management system, QA of ad-hoc data files and periodic document migrations Monitor, track and report on key program activities such as validations, document refresh, etc. Become a subject matter expert in artifact management and assist program stakeholders with questions and production issues Assist with maintaining Central Hub sharepoint sites to ensure information is relevant and current Assist with document packaging for external reviews Required Qualifications, US: 2+ years of Business Operations or Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Proficiency with Microsoft tools particularly SharePoint and Excel Experience creating pivot tables and performing data analysis in Excel Experience working on a regulatory initiatives Ability to influence effectively in a matrix environment Experience interacting with management level in a consultancy capacity Ability to articulate complex concepts in a clear manner Ability to take complex topics and boil them down to the salient points for different key audiences Strong organizational, multi-tasking, and prioritizing skills Experience working on business cases, prioritization of initiatives, execution, management and resolution of risks and issues while ensuring initiative(s) are delivered within agreed timelines Ability to turn preliminary or ambiguous information, ideas, or problems into well-defined plans, solutions, and test scripts Experience administrating a SharePoint site and document / artifact management Job Expectations: Work location: 301 South Tryon Street - Charlotte. Expectation is to work in office a minimum 3 days per week per Company Hybrid standard. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo is seeking a Lead Business Execution Consultant in the Operational Excellence team as part of Commercial Banking Operations to lead strategic initiatives spanning across all functional areas. The team is responsible for developing, implementing, and executing business initiatives and programs, as well as serving as advocates for Wells Fargo's vision and business plans across business groups. In this role, you will: * Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership. * Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large-scale solutions. * Leverage, consolidate and analyze data to provide insights and identify opportunities to maximize efficiency and effectiveness. * Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans. * Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives and process improvements resulting in successful outcomes. * Develop business cases clearly articulating the key challenges and solution(s) that will result in successful business outcomes. * Provide direction to a cross-functional team using business expertise. * Facilitate decision making and support implementation of recommendations and plans. * Ensure people impact to changes are identified and readiness materials (procedures, communications, etc.) are delivered in a timely fashion. * Agile experience, experience with JIRA, Product Ownership experience, partnering with scrum teams, backlog and other feature supporting experience. * Document requirements, user stories with well defined acceptance criteria, build test scenarios/scripts with minimal supervision. * Effectively manage risks, impediments, and dependencies. Required Qualifications: * 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: * Experience in Commercial Banking Operations * Commercial Lending / Insurance Monitoring experience utilizing the following systems; nCino, CCM, BLAST or TCM. * Experience in developing business case funding to support desired process improvement solutions; including technology development * Strong analytical skills with extensive knowledge of Business Execution * Experience gathering/analyzing/interpreting data to identify opportunities, trends, etc. * Experience developing and implementing strategic plans that align with the bank's goals and objectives * In-depth understanding of the banking and financial services industry, including regulatory compliance, market trends, and best practices * Process Management Certifications - Lean Six Sigma, Agile, & Design Thinking * Confident making risk decisions "in" the moment * Experience working with all levels of management with minimal management direction. * Proven ability to meet expectations in a fast-paced non-consistent environment with multiple accountabilities happening simultaneously * Well-developed organizational and prioritization skills with the ability to manage multiple and sometimes competing priorities * Sense of urgency, passion for results, and personal accountability for achievement * Ability to communicate at various levels of the organization, from frontline employees to executive leadership, including presentations and summaries * Strong Project Management & Risk Management tools Job Expectations: * Ability to work a hybrid schedule * Willingness to work on-site at stated locations * This position is not eligible for Visa sponsorship Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $119,000.00 - $206,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. * Health benefits * 401(k) Plan * Paid time off * Disability benefits * Life insurance, critical illness insurance, and accident insurance * Parental leave * Critical caregiving leave * Discounts and savings * Commuter benefits * Tuition reimbursement * Scholarships for dependent children * Adoption reimbursement Posting End Date: 18 Dec 2025 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Wells Fargo is seeking a **Lead Business Execution Consultant** in the **Operational Excellence** team as part of **Commercial Banking Operations** to lead strategic initiatives spanning across all functional areas. The team is responsible for developing, implementing, and executing business initiatives and programs, as well as serving as advocates for Wells Fargo's vision and business plans across business groups. **In this role, you will:** + Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership. + Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large-scale solutions. + Leverage, consolidate and analyze data to provide insights and identify opportunities to maximize efficiency and effectiveness. + Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans. + Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives and process improvements resulting in successful outcomes. + Develop business cases clearly articulating the key challenges and solution(s) that will result in successful business outcomes. + Provide direction to a cross-functional team using business expertise. + Facilitate decision making and support implementation of recommendations and plans. + Ensure people impact to changes are identified and readiness materials (procedures, communications, etc.) are delivered in a timely fashion. + Agile experience, experience with JIRA, Product Ownership experience, partnering with scrum teams, backlog and other feature supporting experience. + Document requirements, user stories with well defined acceptance criteria, build test scenarios/scripts with minimal supervision. + Effectively manage risks, impediments, and dependencies. **Required Qualifications:** + 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Experience in Commercial Banking Operations + Commercial Lending / Insurance Monitoring experience utilizing the following systems; nCino, CCM, BLAST or TCM. + Experience in developing business case funding to support desired process improvement solutions; including technology development + Strong analytical skills with extensive knowledge of Business Execution + Experience gathering/analyzing/interpreting data to identify opportunities, trends, etc. + Experience developing and implementing strategic plans that align with the bank's goals and objectives + In-depth understanding of the banking and financial services industry, including regulatory compliance, market trends, and best practices + Process Management Certifications - Lean Six Sigma, Agile, & Design Thinking + Confident making risk decisions "in" the moment + Experience working with all levels of management with minimal management direction. + Proven ability to meet expectations in a fast-paced non-consistent environment with multiple accountabilities happening simultaneously + Well-developed organizational and prioritization skills with the ability to manage multiple and sometimes competing priorities + Sense of urgency, passion for results, and personal accountability for achievement + Ability to communicate at various levels of the organization, from frontline employees to executive leadership, including presentations and summaries + Strong Project Management & Risk Management tools **Job Expectations:** + Ability to work a hybrid schedule + Willingness to work on-site at stated locations + This position is not eligible for Visa sponsorship **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $119,000.00 - $206,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 18 Dec 2025 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-500486

Wells Fargo is seeking a Lead Business Execution Consultant in the Operational Excellence team as part of Commercial Banking Operations to lead strategic initiatives spanning across all functional areas. The team is responsible for developing, implementing, and executing business initiatives and programs, as well as serving as advocates for Wells Fargo's vision and business plans across business groups. In this role, you will: * Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership. * Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large-scale solutions. * Leverage, consolidate and analyze data to provide insights and identify opportunities to maximize efficiency and effectiveness. * Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans. * Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives and process improvements resulting in successful outcomes. * Develop business cases clearly articulating the key challenges and solution(s) that will result in successful business outcomes. * Provide direction to a cross-functional team using business expertise. * Facilitate decision making and support implementation of recommendations and plans. * Ensure people impact to changes are identified and readiness materials (procedures, communications, etc.) are delivered in a timely fashion. * Agile experience, experience with JIRA, Product Ownership experience, partnering with scrum teams, backlog and other feature supporting experience. * Document requirements, user stories with well defined acceptance criteria, build test scenarios/scripts with minimal supervision. * Effectively manage risks, impediments, and dependencies. Required Qualifications: * 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: * Experience in Commercial Banking Operations * Commercial Lending / Insurance Monitoring experience utilizing the following systems; nCino, CCM, BLAST or TCM. * Experience in developing business case funding to support desired process improvement solutions; including technology development * Strong analytical skills with extensive knowledge of Business Execution * Experience gathering/analyzing/interpreting data to identify opportunities, trends, etc. * Experience developing and implementing strategic plans that align with the bank's goals and objectives * In-depth understanding of the banking and financial services industry, including regulatory compliance, market trends, and best practices * Process Management Certifications - Lean Six Sigma, Agile, & Design Thinking * Confident making risk decisions "in" the moment * Experience working with all levels of management with minimal management direction. * Proven ability to meet expectations in a fast-paced non-consistent environment with multiple accountabilities happening simultaneously * Well-developed organizational and prioritization skills with the ability to manage multiple and sometimes competing priorities * Sense of urgency, passion for results, and personal accountability for achievement * Ability to communicate at various levels of the organization, from frontline employees to executive leadership, including presentations and summaries * Strong Project Management & Risk Management tools Job Expectations: * Ability to work a hybrid schedule * Willingness to work on-site at stated locations * This position is not eligible for Visa sponsorship Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $119,000.00 - $206,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. * Health benefits * 401(k) Plan * Paid time off * Disability benefits * Life insurance, critical illness insurance, and accident insurance * Parental leave * Critical caregiving leave * Discounts and savings * Commuter benefits * Tuition reimbursement * Scholarships for dependent children * Adoption reimbursement Posting End Date: 18 Dec 2025 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Wells Fargo is seeking a **Lead Business Execution Consultant** in the **Operational Excellence** team as part of **Commercial Banking Operations** to lead strategic initiatives spanning across all functional areas. The team is responsible for developing, implementing, and executing business initiatives and programs, as well as serving as advocates for Wells Fargo's vision and business plans across business groups. **In this role, you will:** + Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership. + Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large-scale solutions. + Leverage, consolidate and analyze data to provide insights and identify opportunities to maximize efficiency and effectiveness. + Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans. + Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives and process improvements resulting in successful outcomes. + Develop business cases clearly articulating the key challenges and solution(s) that will result in successful business outcomes. + Provide direction to a cross-functional team using business expertise. + Facilitate decision making and support implementation of recommendations and plans. + Ensure people impact to changes are identified and readiness materials (procedures, communications, etc.) are delivered in a timely fashion. + Agile experience, experience with JIRA, Product Ownership experience, partnering with scrum teams, backlog and other feature supporting experience. + Document requirements, user stories with well defined acceptance criteria, build test scenarios/scripts with minimal supervision. + Effectively manage risks, impediments, and dependencies. **Required Qualifications:** + 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Experience in Commercial Banking Operations + Commercial Lending / Insurance Monitoring experience utilizing the following systems; nCino, CCM, BLAST or TCM. + Experience in developing business case funding to support desired process improvement solutions; including technology development + Strong analytical skills with extensive knowledge of Business Execution + Experience gathering/analyzing/interpreting data to identify opportunities, trends, etc. + Experience developing and implementing strategic plans that align with the bank's goals and objectives + In-depth understanding of the banking and financial services industry, including regulatory compliance, market trends, and best practices + Process Management Certifications - Lean Six Sigma, Agile, & Design Thinking + Confident making risk decisions "in" the moment + Experience working with all levels of management with minimal management direction. + Proven ability to meet expectations in a fast-paced non-consistent environment with multiple accountabilities happening simultaneously + Well-developed organizational and prioritization skills with the ability to manage multiple and sometimes competing priorities + Sense of urgency, passion for results, and personal accountability for achievement + Ability to communicate at various levels of the organization, from frontline employees to executive leadership, including presentations and summaries + Strong Project Management & Risk Management tools **Job Expectations:** + Ability to work a hybrid schedule + Willingness to work on-site at stated locations + This position is not eligible for Visa sponsorship **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $119,000.00 - $206,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 18 Dec 2025 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-500486

Apply now Work Type: Office Working Employment Type: Permanent Key Responsibilities Strategy * Co-oridnate with leadership team and interfaces to define data quality solutions * Partner with business team to evaluate new ideas or initiative initiated by technology or business team. Business * Manage digitization and automation programs for improving client experience. * Manage and work with architects, solution enginerrer , product team to facilitate prospecting Processes * Responsible for business delivery aligning to SCB defined technology and project management processes & frameworks and customizing such to specific Cash needs where required * Manage solutions delivery within timelines. People & Talent * Train and mentor the newer/junior team members to come up the curve by having training documents in place and conducting knowledge sharing sessions. * Monitor the progress of team members and provide continuous feedback for them to be able to progress and grow. Governance * Audit engagement/management process compliance * Maintain the list of traceability for each requirement and solution Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. * Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders * Work closely with the Product owners, Business Solution Leads and Development team to support the analysis and solutioning of various Payment initiatives. * Work closely with Product managers, Business Solution Leads, Development team and other peer BAs in the team to ensure standardization for Payments platform across countries * Suggests areas for improvement in internal processes along with possible solutions. * Work closely with the Program, Remote Project Management Teams & Scrum masters to achieve key milestones, deliverables and tracking to ensure success of the overall project delivery * Communicate effectively with System Development/Technology teams to establish appropriate solutions to meet business requirements. * Support testing team as required ensuring product quality Scope & Solution * Manage scope in line with Requirements , Solution and User stories in line with MVPs * In case any deviation in scope then document it with approvals * Review solution and analysis should be done properly. Gap should not arise post solution finalized. * Contributing to architecture definition for large and complex projects and responsible for technical solution for projects falling with in a vertical or a domain Key Roles & Responsibilities * Responsible for managing and providing business solutions for payment and clearing applications. * Responsible for product development and requirement specifications for payment applications including understanding of business requirements, defining business and functional requirements and working with the business and development teams to support seamless project delivery. * Engage with the country business to understand relevant trends and opportunities for payment products to better serve customers. Plan a roadmap of enhancements and initiatives that would deliver a stronger payment roadmap and work with the Segment Product Manager to identify suitable processes for funding, development and prioritization. * Maximize technology investment for payment product development; ensuring criteria for project ranking and prioritization are clearly communicated to the business. * Work closely with the Program & Remote Project Management Teams for supporting achievement of key milestones, deliverables and tracking to ensure success of the overall project delivery. Qualifications * Experience and in-depth understanding in a product management/business analyst role in a financial institution, e-commerce or online environment. * Strong analytical skills and able to assess multiple systems for troubleshooting. Good problem solver and decision maker. * Ability to write well and experienced at writing various business documents (i.e. business requirements document, functional specifications, presentations and reports). * Possess ability to perform interface mapping between upstream and downstream applications. * Skills to execute basic SQL queries and perform System Testing for developed product. * Excellent communications skills, confidence and ability to work with an international team in a cross-cultural and geographically dispersed workplace. Should possess qualities that would be useful in multiple stakeholder management. * Motivated, able to work independently, proactively and efficiently in a fast paced and changing environment. * Excited and passionate about Banking Business. Skills and Experience * Payments domain expertise: * SWIFT, ISO 20022, ISO8583, Proprietary clearing formats; * RTGS/ACH/Fast/Cross border TT/Cheque/DD products * Digitization and automation Experience * Solution design and artefact management (FSDs, User stories) * Excellent communication and stakeholder management * Presentation and documentation skills * Agile methodologies and process * SQL queries, Oracle,DB2 * Micro service architecture * Data base structures and design * Data Analytics and Dashboard tools * Java, Springboots, Cloud architecture * Industry experience in new payments product launch * Industry experience in new launching features to clients * Supporting streams for payments such as Screening, Auditing, Pricing and Billing, core banking etc * Data Quality & Meta data tools like informatica * Hands on experience & Knowledge on the following applications * Hazelcast * Hive * Elastic search * Dremio * Kafka * Avro * Tableau & MicroStrategy * Postgres About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Apply now Work Type: Office Working Employment Type: Permanent Strategy * Develop the strategic direction and roadmap for SCPAY, aligning with Business Strategy, ITO Strategy and investment priorities. * Tap into latest industry trends, innovative products & solutions to deliver effective and faster product capabilities * Support CASH Management Operations leveraging technology to streamline processes, enhance productivity, reduce risk and improve controls Business * Work hand in hand with Payments Business, taking product programs from investment decisions into design, specifications, solutioning, development, implementation and hand-over to operations, securing support and collaboration from other SCB teams * Ensure delivery to business meeting time, cost and high quality constraints * Support respective businesses in growing Return on investment, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations and addressing defects & continuous improvement of systems * Thrive an ecosystem of innovation and enabling business through technology Key Responsibilities * Work closely with the Product owners, Business Solution Leads and Development team to support the analysis and solutioning of various Payment initiatives. * Work closely with Product managers, Business Solution Leads, Development team and other peer BAs in the team to ensure standardization for Payments platform across countries * Suggests areas for improvement in internal processes along with possible solutions. * Work closely with the Program, Remote Project Management Teams & Scrum masters to achieve key milestones, deliverables and tracking to ensure success of the overall project delivery * Communicate effectively with System Development/Technology teams to establish appropriate solutions to meet business requirements. * Support testing team as required ensuring product quality Skills and Experience * Min 6+ years of experience as a Business Analyst in Payments domain * The candidate must understand Payment Systems (ideally SWIFT), support and testing experience. * Working knowledge of Payment Channels, e.g. SWIFT, RTGS, ACH, interfaces and message formats. * ISO20022, CBPR+ & HVPS Knowledge * Good Knowledge on Java, Springboot, Microservice Architecture * Knowledge of Fraud Surveillance platforms is an added advantage * Analytical ability to troubleshoot issues and follow through on issues handed off to other internal teams. * Excellent interpersonal/communication skills * Experience in dealing with geographically diverse teams located globally Qualifications Bachelors Degree in Engineering or equivalent About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Apply now Work Type: Office Working Employment Type: Permanent Key Responsibilities Strategy Understanding and comply with Group standard policies and guidelines to ensure no breach of the global and bank standards Business * To understand Cash business and wok towards achieving the goals of Cash Management and T&I objectives * Functional knowledge on Cash management / Payments / Liquidity / Account Services / Escrow is added advantage Processes * Adhere to the standard Technology and governance process * Ensure all projects are delivered in Agile methodology * Be part of the by closely working with Scrum masters and squad members to deliver quality end-to-end solution, including reviewing of other interface functional specifications and external parties' specifications * Author and deliver user stories in BDD format * Collaborate with entire team as part of the Agile Scrum team to deliver comprehensive changes to our internal/external business * Build strong relationship / rapport with cross-functional teams and key stakeholders * Perform impact assessment on existing processes/functions based on new requirements * Work with the technical teams for overall solution in line with group policies and procedures * Work with the product owners to groom and prepare User stories and acceptance criteria People & Talent * Play a techno functional Engineering Analyst role * Lead a team of techno functional EAs and guide them to deliver world class product * Be an active and contributing team player in the agile squads and larger team * Participate in the people engagement activities of the unit and organization * Train new joiners and other members of the team on the area of expertise * Develop yourself to new technologies that comes up in the market and keep yourself updated * Build strong relationship / rapport with cross-functional teams and key stakeholders Risk Management * For see any risk that might arise in the project and escalate proactively * Every solution proposed must be in line with organization guideline such that no risk arises for the unit / clients / organization Governance * Must ensure absolute adherence to the organization and group policies * Adhere to the technology and bank governance process in every project is handled Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Chief Product owner, Product owner, Country business, Ops and other technology teams / HIVES Other Responsibilities * Be a team player and lead / groom members were assigned * Ability to communicate complex technology concepts to a non-technology audience; Multiple functions (double hats); [List all responsibilities associated with the role] Skills and Experience * User stories authoring * User stories authoring in BDD * Basic SQL authoring * JAVA, J2EE * JIRA usage * Confluence * Requirement gathering * Data analytics * Payment industry messages (PAIN / SWIFT) * Liquidity Management * Core Banking * General Ledger About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Apply now Work Type: Office Working Employment Type: Permanent : Key Responsibilities Strategy * Develop the strategic direction and roadmap for SCPAY, aligning with Business Strategy, ITO Strategy and investment priorities. * Tap into latest industry trends, innovative products & solutions to deliver effective and faster product capabilities * Support CASH Management Operations leveraging technology to streamline processes, enhance productivity, reduce risk and improve controls Business * Work hand in hand with Payments Business, taking product programs from investment decisions into design, specifications, solutioning, development, implementation and hand-over to operations, securing support and collaboration from other SCB teams * Ensure delivery to business meeting time, cost and high quality constraints * Support respective businesses in growing Return on investment, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations and addressing defects & continuous improvement of systems * Thrive an ecosystem of innovation and enabling business through technology Processes * Responsible for the end-to-end deliveries of the technology portfolio comprising key business product areas such as Payments & Clearing. Own technology delivery of projects and programs across global SCB markets that * develop/enhance core product capabilities * ensure compliance to Regulatory mandates * support operational improvements, process efficiencies and zero touch agenda * build payments platform to align with latest technology & architecture trends, improved stability and scale * Interface with business & technology leaders of other SCB systems for collaborative delivery. People & Talent * Employee, engage and retain high quality talent to ensure Payments Technology team is adequately staffed and skilled to deliver on business commitments * Lead through example and build appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration with risk and control partners. * Bridge skill / capability gaps through learning and development * Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team * Ensure the optimal blend and balance of in-house and vendor resources Risk Management * Be proactive in ensuring regular assurance that the Payments ITO Team is performing to acceptable risk levels and control standards * Act quickly and decisively when any risk and control weakness becomes apparent and ensure those are addressed within quick / prescribed timeframes and escalated through the relevant committees * Balance business delivery on time, quality and cost constraints with risks & controls to ensure that they do not materially threaten the Group's ability to remain within acceptable risk levels * Ensure business continuity and disaster recovery planning for the entire technology portfolio Governance * Promote an environment where compliance with internal control functions and the external regulatory framework Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders * Solution Architect - SCPAY * SCPAY - Programme Managers * Group Payments Product Development Heads * Group Cash Operations Qualifications * Refer Minimum 10 yrs of experience in the BA role and in that a couple of years of experience as BA lead role is an added advantage, good knowledge in SWIFT/ISO 20022, Payment background and stakeholders management, Java, Microservices and Spring boot * Technical Knowledge: Java / Spring Boot, Kafka Streams, REST, JSON, Netflix Micro Services suite ( Zuul / Eureka / Hystrix etc., ), 12 Factor Apps, Oracle, PostgresSQL, Cassandra & ELK * Ability to work with geographically dispersed and highly varied stakeholders * Very Good communication and interpersonal skills to manage senior stakeholders and top management * Knowledge on JIRA and Confluence tools are desired Skills and Experience * Java / Spring Boot * Kafka Streams, REST, JSON * Design Principle * Hazelcast & ELK * Oracle & Postgres About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Applicants must have current authorization to work in the United States on a full-time basis. The Business Solutions Manager is a manager role that drives the strategic, operational and deliverable direction of the organization's systems, processes, and procedures to ensure they are aligned with the organization's overall goals and objectives. The Business Solutions manager with work with and lead technical teams in the delivery, production support, and enhancement of product features. The Business Solutions Manager will lead analysis, design, document, and modify requirements and designs to support the organization's goals and objectives. Additionally, this position works with stakeholders to ensure that business objectives are met and to ensure that the proposed solutions are aligned with the organization's strategy. RESPONSIBILITIES Partners and/or leads with business and the technical teams to develop high quality deliverables across all phases of delivery, from identifying and defining requirements and desired outcomes, documenting process flows and use cases, participating in and/or leading design and solutioning, running lead on user acceptance testing, and executing post‐production confirmation. Plans future releases, assess and allocate technical resources to meet established timelines, escalate and clear blockers to maintain delivery velocity, communicate out new updated and delivery dates. Supports the maintenance and completeness of the Engage product backlog, which includes prioritization, refinement and elaboration of stories, features and epics, and communicating and liaising with business stakeholders. Analyzes operational data, troubleshoot production issues, and identify the need for new processes and procedures to minimize organization system risk. Builds and maintains technical subject matter expertise with respect to all systems under control, including developing and updating system documentation and process flow diagrams. MINIMUM REQUIREMENTS EDUCATION: Bachelor's FIELD OF STUDY: Information Technology, Business Administration, or related field. EXPERIENCE: 7+ years as a Business Architect, Business System Analyst or in a similar IT/technical role. 3+ years as team lead or people manager. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: · Experience leading a technical delivery team in a live, operational environment · Expert knowledge of system architecture and design best practices. · Strong analytical, problem solving, and decision‐making skills. · Exceptional communication, presentation, facilitation, and interpersonal skills. · Intermediate to advanced proficiency in the MS Office Suite and Visio. · Intermediate to advanced proficiency databases and database queries (SQL) · Intermediate to advanced proficiency with Pega Cloud Systems. PREFERRED QUALIFICATIONS EDUCATION: Bachelor's FIELD OF STUDY: Information Technology, Business Administration, or related field. CERTIFICATION(S): Pega BA Certification Starting Compensation Annual Salary: $112,600.00 - $146,299.00 (Amount based on office location, relevant experience, skills, and competencies) If you are wondering why you should work for us, here is something to help you decide: Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus. Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy. Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations. Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for. Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more. Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually. Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you. New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options. Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings. Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off. Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact ****************.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Position Overview: The Business System Manager (BSM) for Wire has primary responsibility for managing the wire system(s) and is accountable to all system stakeholders that use or are affected by the use of the wire system(s). The BSM manages the daily functions of the wire system(s) to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system(s). The BSM partners with business unit managers in Operations to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM also analyzes, measures and reports on the status of implementation efforts. Essential Duties and Responsibilities: Consultation and Analysis * Drives initiatives and has primary responsibility for approving business requirements * Manages definition of business case and approves business requirements and functional designs for system enhancements * Considers impact to vendor, workflow of existing processes and other related systems * Uses analytical skills to streamline business processes * Understands and applies limitations and unique advantages of existing enterprise capabilities * Analyzes marketplace, industry, company and technology trends and best practices * Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc. * Designs and documents business processes to improve efficiency * Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls * Develops solutions to business problems or new business requirements * Creates maps of current and future processes * Manages system SLAs, Disaster Recovery and Business Continuity, and user access * Serves as primary subject matter expert contact for the system * Defines and drives system strategy to align with organizational strategies * Researches and analyzes the root cause of system issues Execution * Manages multiple initiatives effectively * Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals * Develops detailed plans and timelines * Produces system-related job aids and provides training content for training facilitators * Performs and coordinates User Acceptance Testing * Reviews and approves Quality Assurance test plans * Performs or schedules production certification Communication * Relates well with all levels of the organization and builds appropriate rapport * Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes * Manages end-user system communications * Communicates with manager proactively regarding any capacity issues or opportunities Knowledge: * In-depth knowledge of multiple operations areas and functions * Understanding of business processes and functions for loans, deposits, and other products * Awareness of regulatory environment and implications Education and/or Work Experience Requirements: Skills: * Ability to establish a mutual understanding with team members * Can decide and act without having the total picture * Can easily pose future scenarios * Can present the unvarnished truth in an appropriate and helpful manner * Excellent verbal and written skills * Strong Lucid skills preferred * Project Management or Business Analyst experience beneficial Abilities: * Ability to read situations quickly * Ability to decompose a problem into detail * Ability to influence business partners without formal reporting relationships * Ability to travel as necessary * Ability to monitor and communicate detailed findings * Ability to communicate ideas, concepts, positions, and decisions Job Qualifications * Utmost commitment to quality * Strong customer orientation * Bachelor's degree or related experience * 5 or more years system implementation and/or operations experience About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Location: Onsite at locations Memphis, TN., Houston, TX., Irving, TX., Metairie, LA., Lafayette, LA., Birmingham, AL., Charlotte, NC., and Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Business System Manager (BSM) serves as the central point of contact for the management and oversight of systems used by our Default Servicing team and Lending Services team, including the pay-by-phone system. The BSM is accountable to all associates and stakeholders whose work is impacted by these systems. While this position does not require deep technical expertise, it does require a solid understanding of business system and comfort working with technology platforms and vendors. Prior experience with collections or collections systems is essential. The BSM is responsible for the daily operation of a variety of business systems, overseeing business requirements, defect tracking, communications, system access management, user-acceptance testing, and production certification. This associate plays a key role in identifying solutions for production problems, managing system conversions and de-conversions, supporting new products and enhancements, and ensuring compliance with regulatory changes. The BSM is the primary contact for all business function issues or system affecting supported areas. The BSM partners closely with the Operations department managers to achieve agreed-upon business objectives, translating those objectives into actionable system requirements in collaboration with the Technology business teams. This associate designs and refines business processes, drives initiatives, and is actively involved in implementation efforts, providing reporting and analysis as needed. The ideal candidate demonstrates exceptional client-focused service, analytical skills, project management expertise, and the ability to remain composed and solution-oriented in a dynamic environment. Essential Duties and Responsibilities: Consultation and Analysis * Drives initiatives and has primary responsibility for approving business requirements * Manages definition of business case and approves business requirements and functional designs for system enhancements * Considers impact to vendor, workflow of existing processes and other related systems * Uses analytical skills to streamline business processes * Understands and applies limitations and unique advantages of existing enterprise capabilities * Analyzes marketplace, industry, company and technology trends and best practices * Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc. * Designs and documents business processes to improve efficiency * Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls * Develops solutions to business problems or new business requirements * Creates maps of current and future processes * Manages system SLAs, Disaster Recovery and Business Continuity, and user access * Serves as primary subject matter expert contact for the system * Defines and drives system strategy to align with organizational strategies * Researches and analyzes the root cause of system issues Execution * Manages multiple initiatives effectively * Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals * Develops detailed plans and timelines * Produces system-related job aids and provides training content for training facilitators * Performs and coordinates User Acceptance Testing * Reviews and approves Quality Assurance test plans * Performs or scheduled production certification Communication * Relates well with all levels of the organization and builds appropriate rapport * Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes * Manages end-user system communications * Communicates with manager proactively regarding any capacity issues or opportunities Knowledge: * Knowledge of loan operations and default servicing including consumer, commercial and credit cards * Understanding of business processes and functions for the lifecycle of consumer and commercial loans * Awareness of regulatory environment and implications * Experience with ACI or CGI collections and payment systems Education and/or Work Experience Requirements: * Excellent computer proficiency (MS Office - Word, Excel, and Outlook) * Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service * Excellent organizational, analytical, and customer service skills * Bachelor's degree or related experience * 5 or more years system implementation and/or operations experience * System implementation and/or loan operations experience preferred Skills: * Strong ability to establish mutual understanding and effective working relationships with associates across business areas * Demonstrated decision-making skills, including the ability to act with incomplete information * Skilled at envisioning and articulating future scenarios and strategies at a high level * Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way * Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences * Experience with project management or business analysis is beneficial * Proficient in organizing, prioritizing, and managing multiple work streams simultaneously * Skilled in gathering, documenting, and translating business requirements for technology partners Abilities: * Quickly assess and understand complex situations and system impacts * Break down problems into manageable details for effective analysis and resolution * Influence and collaborate with associates and business partners, even without formal reporting authority * Monitor, interpret, and communicate detailed findings to business and technical partners * Clearly communicate ideas, concepts, and recommendations to associates at all levels * Adapt readily to change and shifting priorities within a dynamic operational environment * Travel as necessary to meet project and stakeholder needs Physical Requirements: * Basic keyboarding or other repetitive motions * Lifting/pushing objects * Must be able to talk, listen and speak clearly on telephone * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

**Location:** Onsite at locations Memphis, TN., Houston, TX., Irving, TX., Metairie, LA., Lafayette, LA., Birmingham, AL., Charlotte, NC., and Knoxville, TN. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. The Business System Manager (BSM) serves as the central point of contact for the management and oversight of systems used by our Default Servicing team and Lending Services team, including the pay-by-phone system. The BSM is accountable to all associates and stakeholders whose work is impacted by these systems. While this position does not require deep technical expertise, it does require a solid understanding of business system and comfort working with technology platforms and vendors. Prior experience with collections or collections systems is essential. The BSM is responsible for the daily operation of a variety of business systems, overseeing business requirements, defect tracking, communications, system access management, user-acceptance testing, and production certification. This associate plays a key role in identifying solutions for production problems, managing system conversions and de-conversions, supporting new products and enhancements, and ensuring compliance with regulatory changes. The BSM is the primary contact for all business function issues or system affecting supported areas. The BSM partners closely with the Operations department managers to achieve agreed-upon business objectives, translating those objectives into actionable system requirements in collaboration with the Technology business teams. This associate designs and refines business processes, drives initiatives, and is actively involved in implementation efforts, providing reporting and analysis as needed. The ideal candidate demonstrates exceptional client-focused service, analytical skills, project management expertise, and the ability to remain composed and solution-oriented in a dynamic environment. **Essential Duties and Responsibilities:** **Consultation and Analysis** · Drives initiatives and has primary responsibility for approving business requirements · Manages definition of business case and approves business requirements and functional designs for system enhancements · Considers impact to vendor, workflow of existing processes and other related systems · Uses analytical skills to streamline business processes · Understands and applies limitations and unique advantages of existing enterprise capabilities · Analyzes marketplace, industry, company and technology trends and best practices · Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc. · Designs and documents business processes to improve efficiency · Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls · Develops solutions to business problems or new business requirements · Creates maps of current and future processes · Manages system SLAs, Disaster Recovery and Business Continuity, and user access · Serves as primary subject matter expert contact for the system · Defines and drives system strategy to align with organizational strategies · Researches and analyzes the root cause of system issues **Execution** · Manages multiple initiatives effectively · Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals · Develops detailed plans and timelines · Produces system-related job aids and provides training content for training facilitators · Performs and coordinates User Acceptance Testing · Reviews and approves Quality Assurance test plans · Performs or scheduled production certification **Communication** **·** Relates well with all levels of the organization and builds appropriate rapport · Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes · Manages end-user system communications · Communicates with manager proactively regarding any capacity issues or opportunities **Knowledge:** **·** Knowledge of loan operations and default servicing including consumer, commercial and credit cards · Understanding of business processes and functions for the lifecycle of consumer and commercial loans · Awareness of regulatory environment and implications · Experience with ACI or CGI collections and payment systems **Education and/or Work Experience Requirements:** + Excellent computer proficiency (MS Office - Word, Excel, and Outlook) + Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service + Excellent organizational, analytical, and customer service skills + Bachelor's degree or related experience + 5 or more years system implementation and/or operations experience + System implementation and/or loan operations experience preferred **Skills:** + Strong ability to establish mutual understanding and effective working relationships with associates across business areas + Demonstrated decision-making skills, including the ability to act with incomplete information + Skilled at envisioning and articulating future scenarios and strategies at a high level + Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way + Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences + Experience with project management or business analysis is beneficial + Proficient in organizing, prioritizing, and managing multiple work streams simultaneously + Skilled in gathering, documenting, and translating business requirements for technology partners **Abilities:** + Quickly assess and understand complex situations and system impacts + Break down problems into manageable details for effective analysis and resolution + Influence and collaborate with associates and business partners, even without formal reporting authority + Monitor, interpret, and communicate detailed findings to business and technical partners + Clearly communicate ideas, concepts, and recommendations to associates at all levels + Adapt readily to change and shifting priorities within a dynamic operational environment + Travel as necessary to meet project and stakeholder needs **Physical Requirements:** + Basic keyboarding or other repetitive motions + Lifting/pushing objects + Must be able to talk, listen and speak clearly on telephone + Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards. **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.