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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Appleton, WI | $55,076 | $26.48 |
| 2 | Syracuse, NY | $50,765 | $24.41 |
| 3 | Downers Grove, IL | $49,966 | $24.02 |
| 4 | Edmond, OK | $49,542 | $23.82 |
| 5 | Omaha, NE | $49,183 | $23.65 |
| 6 | Seattle, WA | $48,701 | $23.41 |
| 7 | Northborough, MA | $48,305 | $23.22 |
| 8 | Stow, OH | $48,300 | $23.22 |
| 9 | Minneapolis, MN | $47,616 | $22.89 |
| 10 | Nashville, TN | $46,765 | $22.48 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Care Executive | $110,291 | $53 | - |
| 2 | Customer Retention Representative | $77,365 | $37 | - |
| 3 | Customer Service Executive | $73,968 | $36 | - |
| 4 | Customer Care Consultant | $68,119 | $33 | - |
| 5 | Customer Service Professional | $63,510 | $31 | - |
| 6 | Customer Solutions Specialist | $61,472 | $30 | - |
| 7 | Customer Support Professional | $55,004 | $26 | - |
| 8 | Phone Representative | $53,307 | $26 | - |
| 9 | Wireless Care Representative | $53,111 | $26 | - |
| 10 | Customer Care Coordinator | $48,711 | $23 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Prudential Retirement Insurance And Annuity Co | $46,748 | $22 | - |
| 2 | Northwestern Mutual | $45,113 | $22 | 19 |
| 3 | Ameriprise Financial | $44,447 | $21 | 16 |
| 4 | Prudential Financial | $43,767 | $21 | 4 |
| 5 | Morgan Stanley | $43,062 | $21 | 175 |
| 6 | MassMutual | $42,268 | $20 | 16 |
| 7 | MetLife | $40,718 | $20 | 41 |
| 8 | Raymond James Financial | $40,676 | $20 | 136 |
| 9 | Piper Jaffray | $39,540 | $19 | - |
| 10 | Edward Jones | $39,401 | $19 | 5 |
| 11 | Fidelity Investments | $36,996 | $18 | 60 |
| 12 | Lincoln Financial Group | $34,198 | $16 | - |
| 13 | Ally Financial | $33,768 | $16 | - |
| 14 | Vestar Capital Partners | $33,271 | $16 | - |
| 15 | Financial Industry Regulatory Authority (finra) | $32,717 | $16 | - |
| 16 | Securities Investor Protection | $31,494 | $15 | - |