A Ticket Agent plays an important role in companies such as airlines, railroads, cruise lines, and other transportation and travel agencies and businesses. They are mainly responsible for booking travel tickets for customers, but they may also be tasked with reserving hotel rooms and other accommodations or tickets for clients.
They also have other duties, such as examining passenger bags and sending them off in the right direction, answering customer queries and solving their issues as necessary, ensuring that all data is correct and up to date, announcing arrivals and departures, and guiding customers through travel and reservation processes, and even helping plan routes and transportation.
A person seeking to work in this position typically must have a high school diploma or a GED and previous experience and proficiency in customer service and sales. Interpersonal skills are obviously very important. Certain certifications, such as Certified Travel Associate (CTA), might be advantageous. On average, a Ticket Agent earns $14.5 per hour.
Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.Duties
Information clerks typically do the following:
Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.
Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.
Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.
Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.
File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.
Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.
Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.
Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.
License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.
Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.
Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.
Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.
Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.Education
Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.Training
Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.Advancement
Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.Important Qualities
Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.
Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.
Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.
Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.
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In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of office assistant you might progress to a role such as executive assistant eventually. Later on in your career, you could end up with the title office manager.
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|Job TitleCompany||Company||Start Date||Salary|
Boston Express Bus
Boston Express Bus
Concord Coach Lines
Concord Coach Lines
Ticket Agent Bonus!
Ticket Agent Bonus!
Menzies Aviation (USA) Inc.
Menzies Aviation (USA) Inc.
Ticket Office Agent
Ticket Office Agent
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Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Ticket Agent. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Ticket Agent Resume
At Zippia, we went through countless Ticket Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.View Detailed Information
Hispanic or Latino
Black or African American
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The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 23.8% of ticket agents listed ticket sales on their resume, but soft skills such as integrity and organizational skills are important as well.
Some places are better than others when it comes to starting a career as a ticket agent. The best states for people in this position are Alaska, California, North Dakota, and Hawaii. Ticket agents make the most in Alaska with an average salary of $44,122. Whereas in California and North Dakota, they would average $30,241 and $30,099, respectively. While ticket agents would only make an average of $29,197 in Hawaii, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.