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Become A Ticket Agent

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Working As A Ticket Agent

  • Interacting With Computers
  • Performing for or Working Directly with the Public
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • Repetitive

  • Stressful

  • $35,170

    Average Salary

What Does A Ticket Agent Do At Van Galder Bus/Coach USA

* Represents Megabus in a professional manner & maintains a positive attitude at all times
* Assists Drivers in checking reservation numbers against the passenger manifest and all boarding passengers and serves as first point of customer service
* Contacts Customer Service Departments for any discrepancies in reservation numbers.
* Sells walkup tickets as needed to customers using credit card Datatrax handheld devices
* Keeps in close contact with Central Dispatch to manage delays and issues
* Assists at times with luggage loading & unloading & assists disabled passengers
* Contact Dispatch on any unsolved issues and answers customers questions
* Keep side walk clean and free of trash and keeps buses moving in and out of the area
* Approves traffic coordinators’ time sheets or any extra work performed
* Processes time sheets to Megabus Operations Manager bi-weekly
* Other duties as assigned by the Megabus Operations Manager

What Does A Ticket Agent Do At Entertainment Cruises

* Contact guests about changes to their cruise date, time or departure location
* Other duties as assigned by the manager or supervisor on duty
* Accountabilities:
* The successful ticket office agent will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.
* Performance will be measured by departmental tests, management evaluation, and feedback from customers and peers on the city’s team

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How To Become A Ticket Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Ticket Agent jobs

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Ticket Agent Demographics

Gender

  • Female

    67.8%
  • Male

    29.8%
  • Unknown

    2.4%

Ethnicity

  • White

    74.0%
  • Hispanic or Latino

    15.6%
  • Asian

    7.4%
  • Unknown

    2.3%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    60.4%
  • French

    9.9%
  • German

    4.9%
  • Italian

    3.8%
  • Portuguese

    3.3%
  • Hindi

    2.2%
  • Mandarin

    1.6%
  • Bengali

    1.6%
  • Japanese

    1.6%
  • Cantonese

    1.6%
  • Urdu

    1.6%
  • Arabic

    1.6%
  • Chinese

    1.1%
  • Amharic

    1.1%
  • Telugu

    0.5%
  • Turkish

    0.5%
  • Samoan

    0.5%
  • Korean

    0.5%
  • Indonesian

    0.5%
  • Hawaiian

    0.5%
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Ticket Agent

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Ticket Agent Education

Ticket Agent

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Top Skills for A Ticket Agent

DirectPassengersBaggageCheckAirlineCustomersTicketSalesCheck-InAssistanceTicketCounterAirlineTicketsPhoneCallsSalesReportsCustomerComplaintsTravelInformationDataEntrySpecialNeedsCustomerServiceSkillsFlightInformationGreyhoundSpecialAssistanceCustomerInquiriesBusTicketsFAA

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Top Ticket Agent Skills

  1. Direct Passengers
  2. Baggage Check
  3. Airline Customers
You can check out examples of real life uses of top skills on resumes here:
  • Check Baggage and Cargo and Direct Passengers to Designated Locations for Loading.
  • Assisted passengers with tagging luggage and baggage check in.
  • Perform airline ticketing at counter and assist with gate service functions for American Airline customers.
  • Handled ticket sales, data entry, clerical duties, refunds and reimbursements.
  • Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.

Top Ticket Agent Employers

Ticket Agent Videos

Airline Reservation and Ticket Agent Careers

Airline Ticket Agent

Lil' Son Jackson - Ticket Agent

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