A Ticket Agent plays an important role in companies such as airlines, railroads, cruise lines, and other transportation and travel agencies and businesses. They are mainly responsible for booking travel tickets for customers, but they may also be tasked with reserving hotel rooms and other accommodations or tickets for clients.

They also have other duties, such as examining passenger bags and sending them off in the right direction, answering customer queries and solving their issues as necessary, ensuring that all data is correct and up to date, announcing arrivals and departures, and guiding customers through travel and reservation processes, and even helping plan routes and transportation.

A person seeking to work in this position typically must have a high school diploma or a GED and previous experience and proficiency in customer service and sales. Interpersonal skills are obviously very important. Certain certifications, such as Certified Travel Associate (CTA), might be advantageous. On average, a Ticket Agent earns $14.5 per hour.

What Does a Ticket Agent Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Learn more about what a Ticket Agent does

How To Become a Ticket Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Learn More About How To Become a Ticket Agent

Ticket Agent Career Paths

Average Salary for a Ticket Agent

Ticket Agents in America make an average salary of $28,940 per year or $14 per hour. The top 10 percent makes over $39,000 per year, while the bottom 10 percent under $21,000 per year.
Average Ticket Agent Salary
$28,940 Yearly
$13.91 hourly
$21,000
10 %
$28,000
Median
$39,000
90 %

What Am I Worth?

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How To Become a Ticket Agent
How To Become a Ticket Agent Career Overview

States With The Most Ticket Agent Jobs

Mouse over a state to see the number of active ticket agent jobs in each state. The darker areas on the map show where ticket agents earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Ticket Agent Jobs By State

RankStateNumber of JobsAverage Salary
1California2,515$33,580
2Texas1,739$24,243
3Florida1,526$22,896
4Pennsylvania1,397$31,067
5Ohio1,265$25,717
6New York1,108$29,937
7Illinois963$32,849
8Massachusetts898$31,227
9Michigan877$27,547
10Arizona816$27,821
11Missouri802$25,554
12Georgia733$23,053
13Virginia592$30,908
14Colorado588$26,355
15Tennessee570$24,037
16Washington564$30,135
17New Jersey549$24,632
18Indiana538$29,202
19Oregon514$27,302
20North Carolina500$25,594
21Minnesota487$36,253
22Wisconsin483$26,554
23Alabama458$23,925
24Maryland438$26,965
25South Carolina426$23,839
26Utah403$22,859
27Louisiana390$20,753
28Oklahoma325$22,998
29Arkansas301$28,679
30Nebraska284$24,223
31Mississippi264$25,123
32Nevada258$26,590
33Kansas245$21,216
34Connecticut236$29,968
35New Hampshire179$27,123
36Idaho166$25,773
37New Mexico160$29,128
38Montana155$31,793
39Delaware151$29,989
40Rhode Island129$31,615
41South Dakota107$23,117
42West Virginia101$28,811
43Iowa98$25,397
44Vermont97$27,710
45Maine96$26,570
46North Dakota88$29,907
47Wyoming76$28,775
48Hawaii73$31,224
49Kentucky25$27,384
50Alaska11$27,651

Ticket Agent Education

Ticket Agent Majors

25.1 %

Ticket Agent Degrees

Bachelors

34.5 %

High School Diploma

28.6 %

Associate

20.9 %

Top Skills For a Ticket Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 25.1% of ticket agents listed reservations on their resume, but soft skills such as integrity and organizational skills are important as well.

  • Reservations, 25.1%
  • Cash Handling, 17.5%
  • Ticket Sales, 15.8%
  • Direct Passengers, 7.9%
  • Computer System, 6.8%
  • Other Skills, 26.9%

Choose From 10+ Customizable Ticket Agent Resume templates

Zippia allows you to choose from different easy-to-use Ticket Agent templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Ticket Agent resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Ticket Agent Demographics

Ticket Agent Gender Distribution

Female
Female
68%
Male
Male
32%

After extensive research and analysis, Zippia's data science team found that:

  • Among ticket agents, 67.8% of them are women, while 32.2% are men.

  • The most common race/ethnicity among ticket agents is White, which makes up 55.8% of all ticket agents.

  • The most common foreign language among ticket agents is Spanish at 57.5%.

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Best States For a Ticket Agent

Some places are better than others when it comes to starting a career as a ticket agent. The best states for people in this position are Minnesota, California, Illinois, and Montana. Ticket agents make the most in Minnesota with an average salary of $36,253. Whereas in California and Illinois, they would average $33,580 and $32,849, respectively. While ticket agents would only make an average of $31,793 in Montana, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Montana

Total Ticket Agent Jobs:
155
Highest 10% Earn:
$41,000
Location Quotient:
1.49

2. Pennsylvania

Total Ticket Agent Jobs:
1,397
Highest 10% Earn:
$40,000
Location Quotient:
1.33

3. Rhode Island

Total Ticket Agent Jobs:
129
Highest 10% Earn:
$39,000
Location Quotient:
1.17
Full List Of Best States For Ticket Agents

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Top Ticket Agent Employers

Most Common Employers For Ticket Agent

RankCompanyAverage SalaryHourly RateJob Openings
1Prosperity Bank$32,750$15.7521
2Maryland Science Center$31,465$15.1318
3National Railroad Passenger Corporation$31,080$14.9445
4United$30,843$14.8365
5Ticketmaster$30,577$14.7065
6Spirit Airlines$30,351$14.5919
7NY Waterway$30,192$14.5223
8Southwest Airlines$29,910$14.3820
9Delta Air Lines$29,205$14.04200
10G2 Secure Staff$29,188$14.0326

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