Ticket agent job description

A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest's questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. Ticket seller will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.

This position generates revenue by issuing, selling, upselling and cross promoting show tickets and attractions directly to guests at the Caesars Entertainment Box Office locations and via telephone. A ticket seller will be expected to have a working knowledge of all CET properties, shows, attractions and entertainment venues as part of creating a memorable guest experience. A ticket seller will effectively impact ticket sales growth for all Caesars Entertainment venues by suggesting the best guest experience. A ticket seller will efficiently make reservations on site and issue tickets for shows, casino, special events and 3 rd party ticket vendors as approved by CET. A ticket seller is responsible for collecting funds and keeping documentation for tickets and transactions they perform. This position works closely with VIP Services, Marketing, Special Events, Public Relations, and Sales departments. A ticket seller will work based on business demands and as scheduled by CET management. A ticket seller will effectively present information and respectfully respond to questions asked by other departments, guests, CET management, supervisors, box office leads and the general public.
ESSENTIAL JOB FUNCTIONS:



Proficient with the ticketing system Process show ticket transactions for guests Promoting and suggesting Cross Property shows and attractions Suggesting Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards Assist guests with questions about the city and Caesars Entertainment properties Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests Acts a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external) Anticipating guests show needs and exceeding guest expectation



QUALIFICATIONS:


High School graduate or equivalent is required. Minimum one-year customer service experience required. Must be able to type at least 25 wpm. Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions. A working knowledge of Ticketmaster or other Ticketing system required. Be a positive role model for the team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance and friendly demeanor.


PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:



Lifting, up to 30 lbs. Lifting and Setting up stanchions as needed. Will stand, walk, climb/balance, stoop/kneel/crouch/crawl The noise level occasionally will be very loud



Disclaimer
: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest's questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. Ticket seller will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.

Bring your passion for the outdoors!

The Tubing Ticket Agent has an excellent sense of humor, can handle difficult situations with a calm caring manner and knows what it takes to go "above and beyond" for our guests. This position provides top-level customer service with guests face to face. Responsible for collecting money from customers buying food or merchandise and making sure supplies is stock.

Come work and play at Seattle's home mountain, The Summit at Snoqualmie. Located an hour West of Seattle via Interstate 90 at Snoqualmie Pass, The Summit includes four unique mountain areas, a snow tubing park, Nordic center, and 10+ food and beverage establishments. Perks also, include free season pass and resort and industry discounts.

Responsibilities

Job duties may include, but are not limited to:

* Receive payment by credit cards, vouchers, or automatic debits.
* Issue receipts, refunds, credits, or change due to customers.
* Assist customers by providing information and resolving their complaints.
* Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
* Greet customers entering establishments.
* Answer customers' questions, and provide information on procedures or policies.
* Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
* Stock shelves, and mark prices on shelves and items.
* Request information or assistance using paging systems.
* Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
* Shoveling of snow is sometimes required.

Qualifications

What we are looking for:

* Must have excellent communication and customer service skills.
* Position requires Candidate to be over the age of 18.
* High School Diploma or GED.
* Customer service experience, both in person and on the phone preferred.
* Basic computer experience required.
* Must be able to multitask in a fast paced and sometimes stressful environment.

Join our team and enjoy The Summit Experience!

The Festival Agent, Internal Ticketing is charged with fulfilling internal ticketing requests for departments such as Advancement, Press & Industry, and Artist Relations for the 2023 Sundance Film Festival.

Working closely under the direction of the Manager, Ticketing Operations, the Festival Agent, Internal Ticketing supports Sundance Institutes commitment to creating a seamless Festival experience for all our internal patrons, including our filmmakers, press and industry, and donors.

This temporary position works full time from Monday, December 7, 2022 through Sunday, January 29, 2023 and will be required to work extended hours, including some evenings, weekends, and holidays to meet key deadlines and respond to on-call needs as assigned. This position is based out of our Park City, Utah office and will be expected to perform onsite work duties as of Monday, January 16, 2023. Employees may start in a commutable distance to Park City, UT or remotely from a state we currently legally operate in, until the required onsite work date listed above. A total of five (5) roles are available.
Top priorities include but are not limited to

* Printing, filing, compiling data, and distributing internal ticketing requests within 24 hours of initial request.

* Following all guidelines, documents the receipt and distribution of all transactions.

* Filling all special ticket orders prior to the selection time period.

* Ensuring that Payment Card Industry (PCI) Compliance is observed (credit card handling standards) with all credit card information received.

* Routing all ticketing requests that fall outside of guidelines for Manager approval.

* Notifying the Manager on all ticketing system problems or inaccuracies.

* Maintaining accurate and up-to-date ticketing binders on each group of guest donors, filmmakers, press, and special guests.

* Assisting the Ticketing Operations Department with fulfillment of Sundance Industry Office (SIO), VIP pass/ packages, and ticket selection as requested.

You have the following direct or transferable skill sets:

* Legal authorization to work in the United States.

* 1 year of administrative or customer support experience or related.

* Outstanding verbal, written, and interpersonal communication skills to work effectively with a variety of people.

* Excellent organizational skills and attention to detail.

* Ability to maintain confidential information.

You will be successful in this role if you

* Assist internal constituents with fulfilling their Ticketing needs.

* Bridge the gap between our internal department staff and their constituents.

* Stay on top of a steady stream of tasks and remain organized, efficient, and motivated.

* Provide exemplary customer support to our very important internal constituencies.

In addition to a hourly pay of $17.11, this position comes with awesome benefits & perks, including:

* Eligibility for paid sick leave and holidays
* Sundance Film Festival passes and benefits (varies each year)
* Limited employee assistance program