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The differences between ticket agents and agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agent has an average salary of $37,864, which is higher than the $28,940 average annual salary of a ticket agent.
The top three skills for a ticket agent include reservations, cash handling and ticket sales. The most important skills for an agent are insurance products, customer service, and life insurance.
| Ticket Agent | Agent | |
| Yearly salary | $28,940 | $37,864 |
| Hourly rate | $13.91 | $18.20 |
| Growth rate | - | 6% |
| Number of jobs | 28,958 | 184,325 |
| Job satisfaction | - | 2 |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 44% |
| Average age | 45 | 46 |
| Years of experience | - | - |
Ticket agents are responsible for making and confirming travel arrangements for passengers. They are employed by railroads, airlines, bus companies, and cruise lines. Their day-to-day duties typically include selling tickets in terminals, planning routes using computers and manuals, and calculating ticket costs. In addition, they are responsible for answering customer inquiries and determining seating availability. Other duties may include directing passengers to assigned places for boarding, announcing arrivals and departures, and checking the baggage of passengers.
Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.
Ticket agents and agents have different pay scales, as shown below.
| Ticket Agent | Agent | |
| Average salary | $28,940 | $37,864 |
| Salary range | Between $21,000 And $39,000 | Between $19,000 And $72,000 |
| Highest paying City | Saint Paul, MN | New York, NY |
| Highest paying state | Minnesota | New York |
| Best paying company | AEG | Latham & Watkins |
| Best paying industry | Hospitality | - |
There are a few differences between a ticket agent and an agent in terms of educational background:
| Ticket Agent | Agent | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between ticket agents' and agents' demographics:
| Ticket Agent | Agent | |
| Average age | 45 | 46 |
| Gender ratio | Male, 32.2% Female, 67.8% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 7.9% Unknown, 6.0% Hispanic or Latino, 24.2% Asian, 6.9% White, 53.8% American Indian and Alaska Native, 1.2% | Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 12% | 7% |