Ticket agent vs station agent

The differences between ticket agents and station agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a station agent has an average salary of $30,454, which is higher than the $28,940 average annual salary of a ticket agent.

The top three skills for a ticket agent include reservations, cash handling and ticket sales. The most important skills for a station agent are loaders, reservations, and cushions.

Ticket agent vs station agent overview

	Ticket Agent	Station Agent
Yearly salary	$28,940	$30,454
Hourly rate	$13.91	$14.64
Growth rate	-	-
Number of jobs	28,958	27,176
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 36%
Average age	45	45
Years of experience	-	-

Ticket agent vs station agent salary

Ticket agents and station agents have different pay scales, as shown below.

	Ticket Agent	Station Agent
Average salary	$28,940	$30,454
Salary range	Between $21,000 And $39,000	Between $24,000 And $38,000
Highest paying City	Saint Paul, MN	Everett, WA
Highest paying state	Minnesota	New Jersey
Best paying company	AEG	GAT Airline Ground Support
Best paying industry	Hospitality	Finance

Differences between ticket agent and station agent education

There are a few differences between a ticket agent and a station agent in terms of educational background:

	Ticket Agent	Station Agent
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Ticket agent vs station agent demographics

Here are the differences between ticket agents' and station agents' demographics:

	Ticket Agent	Station Agent
Average age	45	45
Gender ratio	Male, 32.2% Female, 67.8%	Male, 54.2% Female, 45.8%
Race ratio	Black or African American, 7.9% Unknown, 6.0% Hispanic or Latino, 24.2% Asian, 6.9% White, 53.8% American Indian and Alaska Native, 1.2%	Black or African American, 9.3% Unknown, 5.5% Hispanic or Latino, 21.4% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.9%
LGBT Percentage	12%	12%

Differences between ticket agent and station agent duties and responsibilities

Ticket agent example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Provide excellent customer service as outdoor ticket agent for group reservations; approach and encourage prospective customers to purchase tickets.
Sell tickets and also following quotas and upselling as well
Perform FOD walks in the ramp area between flights.
Work with TSA, enforce the rules and regulation of the company and FAA.
Learned and follow TSA as well as FAA regulation as part of every day activities.

Station agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Check in of domestic and international passenger flights according to FAA guidelines, using SABRE computer program.
Answer inquiries regarding general travel information, airline polices, and TSA and FAA rules and regulations.
Secure tag luggage by loading into TSA approve metal cages and seal them before sending the bags to the airport.
Complete all necessary arrangements for accommodating passengers holding reservations, standby passengers, and their luggage.
Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.

Ticket agent vs station agent skills

Common ticket agent skills

Reservations, 25%
Cash Handling, 18%
Ticket Sales, 16%
Direct Passengers, 8%
Computer System, 7%
Customer Service, 4%

Common station agent skills

Loaders, 16%
Reservations, 15%
Cushions, 11%
Ground Operations, 8%
Eagle, 7%
Belt Loaders, 6%