What does a ticket agent do?
Ticket agents are responsible for making and confirming travel arrangements for passengers. They are employed by railroads, airlines, bus companies, and cruise lines. Their day-to-day duties typically include selling tickets in terminals, planning routes using computers and manuals, and calculating ticket costs. In addition, they are responsible for answering customer inquiries and determining seating availability. Other duties may include directing passengers to assigned places for boarding, announcing arrivals and departures, and checking the baggage of passengers.
Ticket agent responsibilities
Here are examples of responsibilities from real ticket agent resumes:
- Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
- Provide excellent customer service as outdoor ticket agent for group reservations; approach and encourage prospective customers to purchase tickets.
- Sell tickets and also following quotas and upselling as well
- Perform FOD walks in the ramp area between flights.
- Work with TSA, enforce the rules and regulation of the company and FAA.
- Learned and follow TSA as well as FAA regulation as part of every day activities.
- Assist in the creation of VIP packages and work independently in additional departments providing clerical assistance ,
- Organize and make preparations in airport VIP room for social events attend by groups such as government officials and executives.
- Used detail orient skills in customer interaction, booking and ticketing reservations and rerouting passengers using SABRE reservations system.
- Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
- Lead and assign fellow PSA'S to meet passengers with special needs to assist them.
- Implement daily roster for other PSA, supervise the operation and assign areas (gates) to agents.
- Process passengers at the boarding gate; apply airline regulations that may involve charging for excess baggage or upselling.
- Accompany and assist sensitive passengers throughout their stay at JFK.
Ticket agent skills and personality traits
We calculated that 25% of Ticket Agents are proficient in Reservations, Cash Handling, and Ticket Sales. They’re also known for soft skills such as Integrity, Organizational skills, and Communication skills.
We break down the percentage of Ticket Agents that have these skills listed on their resume here:
- Reservations, 25%
Provided excellent customer service as outdoor ticket agent for group reservations; approached and encouraged prospective customers to purchase tickets.
- Cash Handling, 18%
Followed cash handling procedures and cash register policies and followed inventory stocking and recording guidelines.
- Ticket Sales, 16%
Completed ticket sales* Accommodated patrons before, during and after performances
- Direct Passengers, 8%
Direct passengers to the appropriate ticket agent regarding their itinerary.
- Computer System, 7%
Provided customer service in completing sales on computer system and/or on telephone
- Customer Service, 4%
Performed excellent customer service by giving accurate information regarding ITT prices/specials, local attractions and information regarding cottage facilities.
Common skills that a ticket agent uses to do their job include "reservations," "cash handling," and "ticket sales." You can find details on the most important ticket agent responsibilities below.
Integrity. One of the key soft skills for a ticket agent to have is integrity. You can see how this relates to what ticket agents do because "information clerks, particularly human resources assistants, have access to confidential information." Additionally, a ticket agent resume shows how ticket agents use integrity: "followed all internal control procedures for cash handling and credit purchases, and ensured integrity of ticket distribution accountability. "
Organizational skills. Another essential skill to perform ticket agent duties is organizational skills. Ticket agents responsibilities require that "information clerks must be able to retrieve files and other important information quickly and efficiently." Ticket agents also use organizational skills in their role according to a real resume snippet: "interacted extensively with clients; made reservations, ensuring maximum guest satisfaction while adhering to organizational capabilities and schedules. "
Communication skills. Another skill that relates to the job responsibilities of ticket agents is communication skills. This skill is critical to many everyday ticket agent duties, as "information clerks must be able to explain policies and procedures clearly to customers and the public." This example from a resume shows how this skill is used: "ticket sales, customer service, communication with captain and crew, cash handling. "
Interpersonal skills. A big part of what ticket agents do relies on "interpersonal skills." You can see how essential it is to ticket agent responsibilities because "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." Here's an example of how this skill is used from a resume that represents typical ticket agent tasks: "demonstrated exceptional problem-solving and interpersonal communication skills to promote customer satisfaction"
The three companies that hire the most ticket agents are:
- Caesars Entertainment14 ticket agents jobs
- Live Nation Entertainment9 ticket agents jobs
- Jefferson Lines
5 ticket agents jobs
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Compare different ticket agents
Ticket agent vs. Reservation clerk
As a Transportation Clerk, your job is to assess the contents of freight goods and their associated documents. You will be required to check the consignment and the designation details of all containers, passengers, and articles. It is also the responsibility of the Transport Clerk to make bookings for transportation and make freight and other arrangements. You may be required to be in charge of identifying the right routes, transportation means, and developing the right schedule.
There are some key differences in the responsibilities of each position. For example, ticket agent responsibilities require skills like "cash handling," "ticket sales," "direct passengers," and "stars." Meanwhile a typical reservation clerk has skills in areas such as "reservation system," "front desk," "sales techniques," and "data entry." This difference in skills reveals the differences in what each career does.
The education levels that reservation clerks earn slightly differ from ticket agents. In particular, reservation clerks are 0.4% less likely to graduate with a Master's Degree than a ticket agent. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Ticket agent vs. Travel clerk
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that ticket agent responsibilities requires skills like "cash handling," "ticket sales," "direct passengers," and "computer system." But a travel clerk might use other skills in their typical duties, such as, "defense travel system," "dod," "travel orders," and "dts."
Average education levels between the two professions vary. Travel clerks tend to reach similar levels of education than ticket agents. In fact, they're 2.5% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Ticket agent vs. Reservation specialist
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a ticket agent is likely to be skilled in "cash handling," "ticket sales," "direct passengers," and "stars," while a typical reservation specialist is skilled in "booking," "resorts," "outbound calls," and "front desk."
Reservation specialists make a very good living in the hospitality industry with an average annual salary of $38,624. On the other hand, ticket agents are paid the highest salary in the hospitality industry, with average annual pay of $29,602.When it comes to education, reservation specialists tend to earn similar degree levels compared to ticket agents. In fact, they're 1.0% more likely to earn a Master's Degree, and 0.0% more likely to graduate with a Doctoral Degree.Ticket agent vs. Transportation clerk
Types of ticket agent
Updated January 8, 2025
