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  • Sports Betting Ticket Writer

    Penn Entertainment 4.2company rating

    Ticket worker job in Columbus, OH

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean. Stock Sportsbook Kiosks with adequate supplies; troubleshoot errors. Write Sports tickets in an accurate and timely manner. Make payments and redemptions in an accurate and timely manner; verify tickets and payoffs. Maintain and reconcile bank for assigned shift by following established cash-handling policies and procedures. Explain wagering rules, including betting lines and odds, and procedures to guests. Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary. Assist guests with all methods and mediums for sports betting transactions. Including but not limited to: Sportsbook Desk, Sportsbook Kiosks, Online Sportsbook Application. Enter player tracker information and create new player tracking accounts Complete Title 31 transactions in an accurate and timely manner. Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity. Perform other job-related duties as requested. BRING US YOUR BEST. Must be at least 21 years of age Minimum six (6) months of cash-handling experience High school diploma or equivalent GED Effectively communicate in English, both oral and written forms Previous experience in race and sportsbook preferred Previous experience in a similar resort environment preferred Bilingual, with English as primary or secondary language preferred Ability to work as a part of a team in a high-stress and high-volume environment Ability to work in and adapt to a dynamic and frequently changing environment Ability to adhere to and execute established department policies and procedures Working knowledge of sports Proficient cash-handling skills Ability to work under pressure while being able to pay attention to details Basic math skills - calculate winnings based on odds Basic computer skills Excellent customer service skills Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards Must be able to communicate effectively in English, both oral and written forms STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer
    $22k-36k yearly est. Auto-Apply 60d+ ago
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  • Usher/Ticket Taker

    Legends 4.3company rating

    Ticket worker job in Toledo, OH

    Usher/Ticket Taker DEPARTMENT: Guest Services REPORTS TO: Front of House Manager FLSA STATUS: Non-Exempt The primary responsibility of this position is to help create a positive event experience for all guests at the Stranahan Theater by offering superior, individualized service and support. Ushers are expected to work cohesively with all employees of the Stranahan Theater to maintain a superior level of customer service. Essential Duties and Responsibilities * Ushers generally work one of two positions as directed by management: Ticket Taker or Section Attendant. * Enthusiastically greet guests and provide event information. * Escort guests to their sections/seats, frequently when the theater is dark. * Enforce facility policies (i.e., no smoking, no re-entry) by monitoring doors and sections. * Proactively approach guests that may have a question, difficulty, or complaint. * Creatively resolve guests' troubles up to the level where intervention by a supervisor is required. * Identify and respond to emergencies, involving Security or Supervisors as appropriate. * Remain calm and direct guests to the designated area of safety in the event of an emergency. * Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management. * Other duties and unexpected needs as assigned by management. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications and Experience * Candidates must be 18 years of age or older. * High School degree or equivalent is required. * Must be able to communicate clearly, have a friendly disposition, and a smile! * Previously demonstrated strong Customer Service experience is required. * Candidates must be able to stay calm in the stressful and fast-paced environment of an arena. * Experience in handling conflict in a friendly and effective manner is preferred. Physical Demands * Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs. * Ability to verbally communicate in a clear manner with guests, teammates, and building staff. * Ability to work in a variety of environments, including but not limited to heights, darkened arena, around crowds, loud noise, and flashing lights. * Continuous standing and walking, including up and down stairs. * Ability to lift and carry up to 10 pounds. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
    $28k-36k yearly est. 7d ago
  • Usher/Ticket Taker

    Asmglobal

    Ticket worker job in Toledo, OH

    Usher/Ticket Taker DEPARTMENT: Guest Services REPORTS TO: Front of House Manager FLSA STATUS: Non-Exempt The primary responsibility of this position is to help create a positive event experience for all guests at the Stranahan Theater by offering superior, individualized service and support. Ushers are expected to work cohesively with all employees of the Stranahan Theater to maintain a superior level of customer service. Essential Duties and Responsibilities Ushers generally work one of two positions as directed by management: Ticket Taker or Section Attendant. Enthusiastically greet guests and provide event information. Escort guests to their sections/seats, frequently when the theater is dark. Enforce facility policies (i.e., no smoking, no re-entry) by monitoring doors and sections. Proactively approach guests that may have a question, difficulty, or complaint. Creatively resolve guests' troubles up to the level where intervention by a supervisor is required. Identify and respond to emergencies, involving Security or Supervisors as appropriate. Remain calm and direct guests to the designated area of safety in the event of an emergency. Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management. Other duties and unexpected needs as assigned by management. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications and Experience Candidates must be 18 years of age or older. High School degree or equivalent is required. Must be able to communicate clearly, have a friendly disposition, and a smile! Previously demonstrated strong Customer Service experience is required. Candidates must be able to stay calm in the stressful and fast-paced environment of an arena. Experience in handling conflict in a friendly and effective manner is preferred. Physical Demands Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs. Ability to verbally communicate in a clear manner with guests, teammates, and building staff. Ability to work in a variety of environments, including but not limited to heights, darkened arena, around crowds, loud noise, and flashing lights. Continuous standing and walking, including up and down stairs. Ability to lift and carry up to 10 pounds. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
    $29k-39k yearly est. Auto-Apply 60d+ ago
  • Ticket Writer - Silver Legacy (Reno)

    Caesars Entertainment 3.8company rating

    Remote ticket worker job

    Starting pay: $13.00 USD The Sportsbook Ticket Writer is the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, they will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, the Ticket Writer will help advice and answer customer questions to help them make an informed, responsible decision with their sports wagering. ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the following) Provide a high level of customer service to anyone who comes into our sportsbooks Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed Communicate and promote our menu of sports betting options to customers Ensure all necessary compliance (Title 31) paperwork/documentation is filled out according to Company policy and gaming control board standards Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned KNOWLEDGE, SKILLS, AND ABILITIES The ability to sit/stand for extended periods at a time Must have basic computer knowledge (Email, MS Excel, internet, etc.) Must be 21 years of age or older obtain a gaming license Must have 1+ years of cash handling experience High level of customer service Effective communication skills, both written and verbal Ability to do simple math Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board Prior work experience in a sports book is highly preferred Ability to motivate, lead, and mentor staff members Self-starter attitude who shows initiative High School diploma or equivalent PHYSICAL DEMANDS AND WORK ENVIRONMENT ( May be required in order to perform the essential functions of the position) Must be able to stand for extended periods of time Must be able to lift, pull, or push 25 lbs. Must be able write for extended periods of time Must be able to twist, bend, or reach with no significant boundaries This position may be exposed to a smoke-filled and noisy environment GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals' religious beliefs or practices. As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
    $13 hourly Auto-Apply 9h ago
  • Usher/Ticket Taker

    Legends Global

    Ticket worker job in Toledo, OH

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Usher/Ticket Taker DEPARTMENT: Guest Services REPORTS TO: Front of House Manager FLSA STATUS: Non-Exempt Summary The primary responsibility of this position is to help create a positive event experience for all guests at the Stranahan Theater by offering superior, individualized service and support. Ushers are expected to work cohesively with all employees of the Stranahan Theater to maintain a superior level of customer service. Essential Duties and Responsibilities Ushers generally work one of two positions as directed by management: Ticket Taker or Section Attendant. Enthusiastically greet guests and provide event information. Escort guests to their sections/seats, frequently when the theater is dark. Enforce facility policies (i.e., no smoking, no re-entry) by monitoring doors and sections. Proactively approach guests that may have a question, difficulty, or complaint. Creatively resolve guests' troubles up to the level where intervention by a supervisor is required. Identify and respond to emergencies, involving Security or Supervisors as appropriate. Remain calm and direct guests to the designated area of safety in the event of an emergency. Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management. Other duties and unexpected needs as assigned by management. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications and Experience Candidates must be 18 years of age or older. High School degree or equivalent is required. Must be able to communicate clearly, have a friendly disposition, and a smile! Previously demonstrated strong Customer Service experience is required. Candidates must be able to stay calm in the stressful and fast-paced environment of an arena. Experience in handling conflict in a friendly and effective manner is preferred. Physical Demands Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs. Ability to verbally communicate in a clear manner with guests, teammates, and building staff. Ability to work in a variety of environments, including but not limited to heights, darkened arena, around crowds, loud noise, and flashing lights. Continuous standing and walking, including up and down stairs. Ability to lift and carry up to 10 pounds. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
    $29k-39k yearly est. 42d ago
  • Sportsbook Ticket Writer (Eldorado Scioto Downs - Columbus, Ohio)

    Caesars Entertainment 3.8company rating

    Ticket worker job in Columbus, OH

    ESSENTIAL JOB FUNCTIONS: • Provide a high level of customer service to anyone who comes into our sportsbooks • Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board • Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner • Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed • Communicate and promote our menu of sports betting options to customers • Act in a professional manner, representing William Hill with the highest of standards • Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards • Other duties as assigned EDUCATION AND EXPERIENCE: • The ability to sit/stand for extended periods at a time • Must have basic computer knowledge (Email, MS Excel, internet, etc.) • H.S. Diploma, GED, or equivalent preferred • Must be 21 years of age or older • Successfully pass a drug screen, background check, and obtain a gaming license • Must have 1+ years of cash handling experience • High level of customer service • Ability to work a flexible schedule, including so nights, weekends, and holidays is preferred • Present yourself in a professional manner • Strong communication skills, both written and verbal • Ability to do simple math • Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board JOB DESCRIPTION 2 COMPETENCIES : • Passionate about internal/external customer service • Understands the importance of establishing and maintaining positive relationship
    $21k-28k yearly est. Auto-Apply 9h ago
  • Sportsbook Ticket Writer (Eldorado Scioto Downs - Columbus, Ohio)

    Caesars Entertainment Corporation 3.8company rating

    Ticket worker job in Columbus, OH

    ESSENTIAL JOB FUNCTIONS: * Provide a high level of customer service to anyone who comes into our sportsbooks * Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board * Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner * Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed * Communicate and promote our menu of sports betting options to customers * Act in a professional manner, representing William Hill with the highest of standards * Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards * Other duties as assigned EDUCATION AND EXPERIENCE: * The ability to sit/stand for extended periods at a time * Must have basic computer knowledge (Email, MS Excel, internet, etc.) * H.S. Diploma, GED, or equivalent preferred * Must be 21 years of age or older * Successfully pass a drug screen, background check, and obtain a gaming license * Must have 1+ years of cash handling experience * High level of customer service • Ability to work a flexible schedule, including so nights, weekends, and holidays is preferred * Present yourself in a professional manner * Strong communication skills, both written and verbal * Ability to do simple math * Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board JOB DESCRIPTION 2 COMPETENCIES : • Passionate about internal/external customer service • Understands the importance of establishing and maintaining positive relationship
    $21k-28k yearly est. Auto-Apply 30d ago
  • Ticket Taker

    Wilkins Recruiting

    Ticket worker job in Lima, OH

    Take tickets as fans enter home games Ensure fans have valid tickets to enter the ball park Develop a working knowledge of the ball park
    $28k-38k yearly est. 60d+ ago
  • Ticket Taker

    Cincinnati Reds 4.3company rating

    Ticket worker job in Cincinnati, OH

    Department: Ball Park Operations Location: Cincinnati Ohio FLSA Status: Non-Exempt Job Summary The Ticket Taker position supports Ball Park Operations by scanning tickets and checking their validity prior to guest entry. Ticket Takers will also direct guests during the Go Ahead Entry process, ensuring their validity prior to entry. This role is critical in ensuring that only those with a valid ticket enter Great American Ball Park. Minimum Requirements Education: High School Diploma/GED Experience: None needed Skills: Friendly, positive, willingness to work Preferred Requirement Education: High School Diploma/GED Experience: Previous experience in customer service is beneficial Skills: Friendly, positive, willingness to work Primary Job Duties & Responsibilities Duty % of Time Greeting guests and Scanning Tickets: 85% Directing Guests to correct locations inside the ballpark : 10% Redirecting Guests with invalid tickets: 5% Reporting Structure This role reports directly to the Chief Ticket Taker and Director of Guest and Event Operations. Physical Requirements - Ability to stand for extended periods - Exposure to outdoor environments including heat, cold, rain, wind, direct sunlight - Must be able to work at least 30 Reds Home Games Ticket Takers are members of the Theater Employees Local Number B-38 International Alliance of Theatrical Stage Employees and Moving Picture Technicians, Artists, and Allied Crafts of the United States, its Territories, and Canada. Those hired to be a Ticket Taker must join the Union, which includes paying dues and being a member in good standing. Equal Opportunity Statement: The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
    $27k-35k yearly est. 21d ago
  • Ticket Takers

    Jac Management Group 4.4company rating

    Ticket worker job in Youngstown, OH

    Summary: Represents JAC Management Group in a front line capacity working with the public. Uniform supplied. Employee takes responsibility. Handles and resolves guest problems, complaints, and concerns. Assist in relocating guests with seating problems as directed by the Usher Supervisors and the Ticket Office Manager. Essential Duties and Responsibilities include the following. Other duties may be assigned. 1. Scan guest tickets as they enter the building. 2. Assist guests with seating problems and issue relocates. 3. Provide the public with directions and information regarding upcoming events and services offered. 4. Address guest concerns and work with the difficult customer.
    $28k-37k yearly est. 60d+ ago
  • Ticket Takers

    Cincinnati Reds 4.3company rating

    Ticket worker job in Cincinnati, OH

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Ticket Taker Department: Ball Park Operations Location: Cincinnati Ohio FLSA Status: Non-Exempt Job SummaryThe Ticket Taker position supports Ball Park Operations by scanning tickets and checking their validity prior to guest entry. Ticket Takers will also direct guests during the Go Ahead Entry process, ensuring their validity prior to entry. This role is critical in ensuring that only those with a valid ticket enter Great American Ball Park. Minimum RequirementsEducation: High School Diploma/GED Experience: None needed Skills: Friendly, positive, willingness to work Preferred RequirementEducation: High School Diploma/GEDExperience: Previous experience in customer service is beneficial Skills: Friendly, positive, willingness to work Primary Job Duties & ResponsibilitiesDuty % of TimeGreeting guests and Scanning Tickets: 85%Directing Guests to correct locations inside the ballpark : 10%Redirecting Guests with invalid tickets: 5% Reporting StructureThis role reports directly to the Chief Ticket Taker and Director of Guest and Event Operations. Physical Requirements- Ability to stand for extended periods- Exposure to outdoor environments including heat, cold, rain, wind, direct sunlight- Must be able to work at least 30 Reds Home Games Ticket Takers are members of the Theater Employees Local Number B-38 International Alliance of Theatrical Stage Employees and Moving Picture Technicians, Artists, and Allied Crafts of the United States, its Territories, and Canada. Those hired to be a Ticket Taker must join the Union, which includes paying dues and being a member in good standing. Equal Opportunity Statement: The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position. You MUST complete your application in the third-party system to be considered. Once you click "Apply Now" you will be redirected to finish your application. Applicants who do not complete this step will not be considered.
    $27k-35k yearly est. 21d ago

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