Ticket writer job description
Updated March 14, 2024
7 min read
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Example ticket writer requirements on a job description
Ticket writer requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in ticket writer job postings.
Sample ticket writer requirements
- High school diploma or equivalent.
- Successful completion of ticket writing training.
- Proficiency in Microsoft Office Suite.
- Ability to operate cash register.
- Ability to accurately handle money.
Sample required ticket writer soft skills
- Excellent communication skills.
- Strong customer service orientation.
- Ability to multi-task.
- Ability to work in a fast-paced environment.
Ticket writer job description example 1
Fanatics ticket writer job description
Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.
The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics' partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.
As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.
Qualifications Must have basic computer knowledge General Sports and Sports Betting knowledge preferred, but not necessary Must have a minimum of 1 years of cash handling experience in a work setting21+ years of age or older Must be able to obtain a Gaming License from the MD LotteryMust be able to provide a high level of customer service in a very fast paced environment Present yourself in a professional manner Strong communication skills, both written and verbal Ability to do simple math Must be able to stand for extended periods of time Must be able to work a flexible schedule including nights, weekends and holidays.
ResponsibilitiesProvide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at Fanatics Sportsbook.Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary Stock sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean Write Sports tickets in an accurate and timely manner Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures Explain wagering rules, including betting lines and odds, and procedures to guests Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary Greet guests in a positive, friendly manner Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity Adhere to all rules and regulations set forth by MD Lottery and Fanatics.Become familiar with entire bet offering and be able to answer questions about the offering with confidence.Work to resolve customer disputes/complaints and escalate to direct supervisor when needed Have a positive attitude that helps ensure a great work environment Ensure that all necessary paperwork/documentation is filled out accordingly to company policy Other duties as assigned
Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics' fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics' partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.
As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.
Qualifications Must have basic computer knowledge General Sports and Sports Betting knowledge preferred, but not necessary Must have a minimum of 1 years of cash handling experience in a work setting21+ years of age or older Must be able to obtain a Gaming License from the MD LotteryMust be able to provide a high level of customer service in a very fast paced environment Present yourself in a professional manner Strong communication skills, both written and verbal Ability to do simple math Must be able to stand for extended periods of time Must be able to work a flexible schedule including nights, weekends and holidays.
ResponsibilitiesProvide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at Fanatics Sportsbook.Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary Stock sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean Write Sports tickets in an accurate and timely manner Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures Explain wagering rules, including betting lines and odds, and procedures to guests Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary Greet guests in a positive, friendly manner Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity Adhere to all rules and regulations set forth by MD Lottery and Fanatics.Become familiar with entire bet offering and be able to answer questions about the offering with confidence.Work to resolve customer disputes/complaints and escalate to direct supervisor when needed Have a positive attitude that helps ensure a great work environment Ensure that all necessary paperwork/documentation is filled out accordingly to company policy Other duties as assigned
Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics' fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
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Ticket writer job description example 2
Caesars Entertainment ticket writer job description
Provides excellent service to customers who place a bet in the Sports Book as well as Race wagering operations. Ensure that all customers understand the various type of wagers, displays patience with novice customers, and engages in friendly conversations with all customers. Processes all cash transactions quickly and accurately.
KEY JOB FUNCTIONS & QUALIFICATIONS
Functions:
• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
• Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers.
• Accurately maintains bank.
• Verifies winning tickets.
• Handles and solves any concerns and questions by customers.
• Explains wagering information when needed.
• Maintains and updates Betting Boards or Televisions for customers to view.
• Understands pari-mutuel wagering including reading tickets sold, tote keyboard and basic racing terminology
• Provide customers with a list of scratches for tracks or results for race
• Cash/sell voucher
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Cash/Cancel tickets as necessary
• Performs the duties as assigned of a Sportsbook Writer and Mutuel Teller
Qualification
• Sports enthusiast with an interest in horse racing and sports activities.
• Mathematically inclined and the ability to pass a math test.
• Demonstrated ability of good handwriting skill
• Must possess excellent customer service and communication skills.
• Must be able to work any day and any shift.
• Ability to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.
Provides excellent service to customers who place a bet in the Sports Book as well as Race wagering operations. Ensure that all customers understand the various type of wagers, displays patience with novice customers, and engages in friendly conversations with all customers. Processes all cash transactions quickly and accurately.
KEY JOB FUNCTIONS & QUALIFICATIONS
Functions:
• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
• Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers.
• Accurately maintains bank.
• Verifies winning tickets.
• Handles and solves any concerns and questions by customers.
• Explains wagering information when needed.
• Maintains and updates Betting Boards or Televisions for customers to view.
• Understands pari-mutuel wagering including reading tickets sold, tote keyboard and basic racing terminology
• Provide customers with a list of scratches for tracks or results for race
• Cash/sell voucher
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Cash/Cancel tickets as necessary
• Performs the duties as assigned of a Sportsbook Writer and Mutuel Teller
Qualification
• Sports enthusiast with an interest in horse racing and sports activities.
• Mathematically inclined and the ability to pass a math test.
• Demonstrated ability of good handwriting skill
• Must possess excellent customer service and communication skills.
• Must be able to work any day and any shift.
• Ability to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.
Provides excellent service to customers who place a bet in the Sports Book as well as Race wagering operations. Ensure that all customers understand the various type of wagers, displays patience with novice customers, and engages in friendly conversations with all customers. Processes all cash transactions quickly and accurately.
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Updated March 14, 2024
Updated March 14, 2024