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Become A Tier

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Working As A Tier

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Tier Do At SAIC

* Provide in-person, phone and email support to end-users promptly and professionally.
* Ensure all requests for services and incidents are logged/updated, addressed/resolved and followed up on if necessary.
* Ensure all critical or VIP requests or tickets are attended to or resolved promptly and efficiently, documentation on the troubleshooting and resolution efforts are complete, issues are analyzed and followed up with the customers if necessary, and tickets escalated to the Tier 2 Technical Support are well documented and followed up on.
* Ensure Tier 1 Lead is made aware of potential system problems or customer issues so as not to surprise lead and/or management personnel.
* Make every effort to resolve reported problems prior to escalation, ensuring that all steps are taken and documented before escalating unresolved tickets to the Tier 2 staff.
* Adhere to and follow standard operating procedures (SOP) used to support the Operation Center activities The Tier 1 Technical Support may perform the required functions located at the: Tier 1 IT MART (Harry S.
* Truman Building, Washington DC): enter service requests into Remedy; perform in-person device actions with users; perform in-person troubleshooting with users; perform in-person provisioning with users; tutor users on mobile devices; perform customer liaison activities; enter data into the inventory tracking system; add account information into Active Directory; add new accounts in the correct Citrix Access Gateway (CAG) membership; verify account status; verify status of selected wireless plan, close service requests in Remedy, and escalate service requests, if necessary, to Tier 2.
* shift is 2:30pm
* pm or 3:30pm
* am

What Does A Tier Do At Cleveland Clinic

* Assesses patient for appropriate type and frequency of treatment and develops a plan of care based on diagnosis.
* Directs respiratory staff for delivery of care
* Implements and monitors patient care plan.
* Monitors, records and communicates patient condition as appropriate.
* Performs advanced respiratory care modalities.
* Evaluates respiratory practice, administration of medications, and treatment based on patient outcomes.
* Educates the patient and family about the illness and provides information about community support groups and other available programs.
* At sites where applicable, the employee will perform blood gas puncture and analysis.
* If the employee is designated as a Technical Consultant by the blood gas Laboratory Director, the employee must meet minimum qualifications as specified by the CLIA code of federal regulations.
* Other duties as assigned

What Does A Tier Do At Trace Systems Inc.

dissemination of relevant AISR information, coordinate, support, and de-conflict scheduled maintenance and report unscheduled events to strategic and regional AISR mission partners in coordination with the DISA ASI manager

What Does A Tier Do At SAIC

* Perform system administration tasks for the Global Command and Control System Joint (GCCS
* J) at the Headquarters U
* S. Central Command (CENTCOM
* Provide GCCS/Agile Client/JRE/CDS technical support to install, monitor, maintain, upgrade, analyze, troubleshoot, repair and restore computer and information systems to an operational status, to include servers and desktop computers with UNIX (Solaris 10), Red Hat Enterprise Unix (RHEL 5
* Windows Server 2008 and Windows Server 2012 platforms.
* Evaluate hardware and software requirements and capabilities, develop and implement testing plans, and create engineering solutions for systems integration.
* Assist in the preparation and review of standard operating procedures.
* Specialize in the development, integration, deployment, and maintenance of GCCS-specific Windows system baseline installations.
* Prepare project status reports and briefings for contract and customer leadership.
* Provide remote administration to clients within the USCENTCOM GCCS footprint.
* Respond to Automated Help Desk Remedy tickets and document the actions taken to resolve the problems identified and return the user's system back to the service standards

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How To Become A Tier

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Tier jobs

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Real Tier Salaries

Job Title Company Location Start Date Salary
Tier III Engineer Adi Worldlink, LLC Herndon, VA Mar 09, 2015 $120,000 -
$125,000
Tier 4 Engineer Nice Systems, Inc. Denver, CO Sep 01, 2015 $110,800
Tier 4 Engineer Nice Systems Inc. Denver, CO Feb 18, 2016 $110,800
Middle Tier Developer State Street Bank and Trust Company New York, NY Feb 28, 2014 $100,000 -
$125,000
Tier II Engineer Adi Worldlink, LLC Frisco, TX Jul 07, 2014 $100,000 -
$105,000
Tier II HW Engineer Adi Worldlink, LLC Herndon, VA Oct 01, 2014 $95,000 -
$100,000
Tier II Engineer Adi Worldlink, LLC Richardson, TX Jun 28, 2016 $92,000 -
$97,000
Delivery-Tier 4 Engineer Comverse, Inc. Mount Laurel, NJ Apr 16, 2014 $89,010
Delivery-Tier 4 Engineer Comverse, Inc. Mount Laurel, NJ Sep 14, 2013 $89,010
Middle Tier Administrator Bayview Asset Management, LLC Coral Gables, FL Sep 21, 2009 $88,000
Tier 4 Engineer Radware, Inc. Mahwah, NJ Jan 10, 2016 $87,600
Mid Tier Developer Scottrade, Inc. Saint Louis, MO Mar 03, 2016 $81,072
Mid Tier Developer Scottrade, Inc. Saint Louis, MO Jan 28, 2013 $78,000
Mid Tier Developer Scottrade, Inc. Saint Louis, MO Mar 04, 2013 $78,000
Mid Tier Developer Scottrade, Inc. Saint Louis, MO Jul 09, 2012 $78,000
Mid Tier Developer Scottrade, Inc. Saint Louis, MO Jun 20, 2012 $76,000
Tier 1 CSM Ignite Management Consultants LLC Richardson, TX Jul 21, 2015 $74,000
Mid Tier Developer Scottrade, Inc. Saint Louis, MO Sep 19, 2011 $71,789
Tier II Engineer Adi Worldlink, LLC Richardson, TX Jun 28, 2016 $71,000 -
$76,000
Mid Tier Developer Scottrade, Inc. Saint Louis, MO Feb 24, 2016 $71,000 -
$84,000

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Top Skills for A Tier

AppleProductsTechnicalSupportHardwareIssuesTroubleShootingIOSDevicesWindowsXPMacOSXEmailCustomerSatisfactionRemoteSupportIphoneCustomerServiceInternetDesktopSupportCustomerIssuesActiveDirectoryPhoneCallsTechnicalIssuesNewAdvisorsSetup

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Top Tier Skills

  1. Apple Products
  2. Technical Support
  3. Hardware Issues
You can check out examples of real life uses of top skills on resumes here:
  • Assist customers in setting up their new Apple products.
  • Provided technical support for customers ranging in size from 5 users to 1,000.
  • Utilized remote screen sharing and ran diagnostics software for a more comprehensive view on hardware issues such as battery life.
  • Answered questions for clients and techs about hardware and software issues along with Cisco router trouble shooting and configuration.
  • Provided world class technical support for Apple iOS devices, the iPad, iPhone, and iPod Touch.

Top Tier Employers

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