Tier job description

• Use government/contractor off-the-shelf tools and specialized knowledge and experience to manage the attribution of cyber-enabling activities associated with ARCYBER mission
• Conduct Tier III Blue Space engineering for hardware/software installations and upgrades;
• Execute Tier III troubleshooting procedures: investigate logs, and analyze configuration files
• Provide technical recommendations for future operations
• Provision server hardware configuration and functionality
• Conduct Hypervisor deployments/management, using automated Infrastructure as Code
• General Linux system administration, including automation and backup solutions. Linux server and desktop system administration (RedHat, Debian, and their related derivatives)
• BASH or Python scripting
• Automation using Ansible play creation and modification
• Troubleshooting infrastructure Using Zabbix and Graffana errors and alerts
• Issue tracking using Redmine
• Knowledge Management using Atlassian Confluence
• DevOps repository management using Gitlab

BS 10-12, MS 8-10, Phd 5-7 will consider: HS 16+ Years, BA/BS 10+ Years, or MA/MS 8+ Years

Requires DoD 8570 IAT Level II certification

The following are required skillsets/experience:

- familiarity with Linux server, RedHat and/or Debian, Redmine (issue tracking), and Ansible

- experience maintaining and supporting computer, monitoring and managing system resources, and performing security administration functions

- skills in maintaining system documentation, optimizing system performance, and installing software

• Work location: Ft Meade, MD
• Work schedule: Normal duty/hours of M-F 0800-1700 with ability to surge support as required
• Clearance: Active TS/SCI with the ability to obtain a CI Poly and able to meet NSA security standards (TS/SCI with CI Poly and MEAD). interim work location is Building 310 at Fort Meade
• Travel: Not expected, however possible travel to multiple OCONUS locations. Equipment when traveling -- laptop, laptop case, card readers, etc. -- will be furnished by the government.

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

An Equal Opportunity Employer including Disability/Veteran.

Colorado Salary Minimum: $82,700
Colorado Salary Maximum: $200,800

The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.

Blue Space Systems Tier III Engineering (Systems Adminstrator III).
Support the Joint Mission Operations Center-Maryland (JMOC-M) with cybersecurity analysis and support of ARCYBER operational requirements at Fort Meade.

Specifically, this position supports Blue Space Operations.Tasks may include:

• Use government/contractor off-the-shelf tools and specialized knowledge and experience to manage the attribution of cyber-enabling activities associated with ARCYBER mission
• Conduct Tier III Blue Space engineering for hardware/software installations and upgrades;
• Execute Tier III troubleshooting procedures: investigate logs, and analyze configuration files
• Provide technical recommendations for future operations
• Provision server hardware configuration and functionality
• Conduct Hypervisor deployments/management, using automated Infrastructure as Code
• General Linux system administration, including automation and backup solutions. Linux server and desktop system administration (RedHat, Debian, and their related derivatives)
• BASH or Python scripting
• Automation using Ansible play creation and modification
• Troubleshooting infrastructure Using Zabbix and Graffana errors and alerts
• Issue tracking using Redmine
• Knowledge Management using Atlassian Confluence
• DevOps repository management using Gitlab

BS 10-12, MS 8-10, Phd 5-7will consider: HS 16+ Years, BA/BS 10+ Years, or MA/MS 8+ Years


Requires DoD 8570 IAT Level II certification


The following are required skillsets/experience:

- familiarity with Linux server, RedHat and/or Debian, Redmine (issue tracking), and Ansible

- experience maintaining and supporting computer, monitoring and managing system resources, and performing security administration functions

- skills in maintaining system documentation, optimizing system performance, and installing software

• Work location:Ft Meade, MD
• Work schedule:Normal duty/hours of M-F 0800-1700 with ability to surge support as required
• Clearance:Active TS/SCI with the ability to obtain a CI Poly and able to meet NSA security standards (TS/SCI with CI Poly and MEAD).interim work location is Building 310 at Fort Meade
• Travel:Not expected, however possible travel to multiple OCONUS locations. Equipment when travelinglaptop, laptop case, card readers, etc.will be furnished by the government.

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.

An Equal Opportunity Employer including Disability/Veteran.

Colorado Salary Minimum: $82,700
Colorado Salary Maximum: $200,800

The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

TIER 2

OBJETIVO DEL PUESTO

Brindar atención y soporte al cliente interno de Tigo, proporcionando la resolución de los casos críticos de los clientes Corporativos, mejoras para clientes críticos y soporte para proyectos de mejora del área.

PRINCIPALES RESPONSABILIDADES / FUNCIONES

* Atiende soporte remoto y presencial a los asociados internos ante los requerimientos presentados por nuestros clientes corporativos, tanto para resolución de eventos, como solicitudes de cambios en configuración o implementaciones.
* Brinda soluciones a problemas en la red corporativa de acuerdo con las pautas de gestión de incidentes de Help Desk Corporativo.
* Brinda soporte sobre los procedimientos de escalamiento realizados por los TIER 1
* Diseña las topologías de clientes corporativos (HLD y LLD).
* Vigilar los sistemas de monitoreo, solucionando las alarmas que aparezcan en los dispositivos electrónicos y servicios entregados a los clientes corporativos en las diversas plataformas a saber SDH, Red LAN/WAN, Metro Ethernet, MPLS, DWDM, así como los diferentes dispositivos instalados en cliente finales con producto de los aliados TIGO de valor agregado tales como Avaya, Axis, Cisco, Juniper y otros.
* Ejecuta proyectos de mejora para el área de Tech Partner en conjunto con jefatura directas.
* Ante requerimientos especiales brinda asesoría técnica en entregas, soporte y activaciones a clientes corporativo. (Inclúyase Factory, Tech Partner, Outsourcing, etc.)
* Participa en los mantenimientos preventivos/correctivos de los clientes corporativos.
* Gestiona dashboards (herramientas de monitoreo) para clientes corporativos y clientes Tigo Internos.
* Brinda capacitación técnica interna/externa y brindar apoyo a otros departamentos para el diseño y la ejecución de servicios corporativo.
* Gestiona los cambios y proyectos asignados por la jefatura.

PREPARACIÓN ACADÉMICA

* Técnico certificado en Redes, CCNA, JNCIA, Electrónica o similar.
* Bachillerato Universitario en Telecomunicaciones, Sistemas o afines. (Deseable finalizado o estudiante activo.)
* Inglés a nivel intermedio (Escritura 70%, Conversacional 80%)

EXPERIENCIA

* Mínimo de 2 años de experiencia en atención al cliente de redes de telecomunicaciones.

CONOCIMIENTO TÉCNICO

* Certificación CCNA y/o JNCIA.
* Diseño redes y creación de HLDs y LLDs - (DWDM, MPLS, LAN/WAN, HFC)
* Conocimiento técnico en redes de telecomunicaciones (SDH, MPLS, DWDM, LAN/WAN, Metro Ethernet, HFC y otras.)
* Conocimiento y manejo de equipos Raisecom, CISCO, Juniper, y al igual como T&E (Centrales Telefónicas, Video Vigilancia, Soluciones Cloud, Soluciones Wireless)
* Manejo vasto de conceptos relacionados a Cableado Estructurado, Fibra Óptica, Wireless, Cloud, VoIP, etc.
* Manejo de paquetes Microsoft Office.

PRINCIPALES COMPETENCIAS

* Actitud positiva y proactiva.
* Orientación al cliente.
* Orientación a resultados.
* Atención asertiva y efectiva.
* Negociación y toma de decisiones técnicas
* Tolerancia, empatía, habilidades de comunicación y capacitación.

OBSERVACIONES U OTROS REQUERIMIENTOS

Licencia B1.

Disponibilidad de horario.

We are a regional brand, with a presence in 15 countries in Latin America and Africa, in which we offer internet services, cable television, fixed telephony, among others.

At the Latin American level, Tigo operates in Costa Rica, Guatemala, El Salvador, Honduras, Nicaragua, Panama, Colombia, Bolivia and Paraguay.

Tigo has been present in Costa Rica since 1982 under the name Cable Color and it in 2012 we transformed into what is today our Tigo brand, and we became part of Millicom International S.A (MIC).

Our purpose is to build the digital networks that connect people, improve lives and develop communities. Through these digital networks we create connections that drive business success, open doors to knowledge and contribute to increasing productivity in the markets and communities where we operate. Always leading responsibly, fostering an environment in which our work team, clients and communities are our center The values that identify us and unite us as One Only Tigo are defined by our Sangre Tigo culture, which makes us feel proud of our company, its history and always leads us to act with integrity, making things happen the way correct and giving 1000% for our clients. Through all our actions we seek innovation, we work as a team and value our differences, creating an inclusive environment where Together We All Win.

We invite you to live our Tigo Blood as part of our Tigo Costa Rica team

Start now and find out about the job opportunities we have for you !!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.