Tier vs computer support technician

Differences between tier and computer support technician duties and responsibilities

Tier example responsibilities.

• Manage incoming call queue handling basic NOC tasks and more advance VOIP such as provisioning sites and performing disconnects.
• Manage paperwork associate with HVAC procedures.
• Support a wide range proprietary Unix and SQL base applications.
• Require to maintain basic knowledge of Linux commands to properly access certain network equipment.
• Maintain, install and operate network communication devices such as routers and switches with provide configurations.
• Have knowledge of SQL query skills and awareness of corporate data security policies relate to privacy and personal identifying information.
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Computer support technician example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Used and become familiar with LINUX network file system.
• Used Linux operating system to recover data from hard drives.
• Support & troubleshoot VPN, Internet connections, email, browser and OS errors.
• Network troubleshooting (proxy setting, TCP/IP configuration, DNS servers, etc . )
• Install and configure new office computers to connect to the office network and the Internet via TCP/IP.
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