Tier vs customer support technician

Differences between tier and customer support technician duties and responsibilities

Tier example responsibilities.

• Manage incoming call queue handling basic NOC tasks and more advance VOIP such as provisioning sites and performing disconnects.
• Manage paperwork associate with HVAC procedures.
• Support a wide range proprietary Unix and SQL base applications.
• Require to maintain basic knowledge of Linux commands to properly access certain network equipment.
• Maintain, install and operate network communication devices such as routers and switches with provide configurations.
• Have knowledge of SQL query skills and awareness of corporate data security policies relate to privacy and personal identifying information.
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Customer support technician example responsibilities.

• Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Install new IBM UNIX servers on site.
• Maintain the performance of the SQL server for optical use and scanning.
• Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
• Used SCCM to move user's profiles and get the customer operational as quickly as possible.
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