Tier vs desk support technician

The differences between tiers and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a tier and a desk support technician. Additionally, a desk support technician has an average salary of $40,715, which is higher than the $34,679 average annual salary of a tier.

The top three skills for a tier include technical support, linux and voip. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.

Tier vs desk support technician overview

	Tier	Desk Support Technician
Yearly salary	$34,679	$40,715
Hourly rate	$16.67	$19.57
Growth rate	10%	10%
Number of jobs	19,864	130,485
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 48%
Average age	42	42
Years of experience	2	2

Tier vs desk support technician salary

Tiers and desk support technicians have different pay scales, as shown below.

	Tier	Desk Support Technician
Average salary	$34,679	$40,715
Salary range	Between $24,000 And $49,000	Between $26,000 And $62,000
Highest paying City	-	South San Francisco, CA
Highest paying state	-	California
Best paying company	-	BNY Mellon
Best paying industry	-	Technology

Differences between tier and desk support technician education

There are a few differences between a tier and a desk support technician in terms of educational background:

	Tier	Desk Support Technician
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 48%
Most common major	Computer Science	Business
Most common college	Stanford University	Stanford University

Tier vs desk support technician demographics

Here are the differences between tiers' and desk support technicians' demographics:

	Tier	Desk Support Technician
Average age	42	42
Gender ratio	Male, 65.1% Female, 34.9%	Male, 82.6% Female, 17.4%
Race ratio	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.2% White, 55.1% American Indian and Alaska Native, 0.4%	Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between tier and desk support technician duties and responsibilities

Tier example responsibilities.

Manage incoming call queue handling basic NOC tasks and more advance VOIP such as provisioning sites and performing disconnects.
Manage paperwork associate with HVAC procedures.
Support a wide range proprietary Unix and SQL base applications.
Require to maintain basic knowledge of Linux commands to properly access certain network equipment.
Maintain, install and operate network communication devices such as routers and switches with provide configurations.
Have knowledge of SQL query skills and awareness of corporate data security policies relate to privacy and personal identifying information.

Desk support technician example responsibilities.

Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
Provide administrative support and troubleshooting for VPN users.
Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.

Tier vs desk support technician skills

Common tier skills

Technical Support, 11%
Linux, 10%
VoIP, 9%
Switches, 7%
Inbound Calls, 5%
Remedy, 4%

Common desk support technician skills

Customer Service, 11%
Technical Support, 8%
Troubleshoot, 7%
Phone Calls, 5%
Desk Side Support, 5%
Remote Troubleshooting, 4%