Tier vs desktop support specialist

Differences between tier and desktop support specialist duties and responsibilities

Tier example responsibilities.

• Manage incoming call queue handling basic NOC tasks and more advance VOIP such as provisioning sites and performing disconnects.
• Manage paperwork associate with HVAC procedures.
• Support a wide range proprietary Unix and SQL base applications.
• Require to maintain basic knowledge of Linux commands to properly access certain network equipment.
• Maintain, install and operate network communication devices such as routers and switches with provide configurations.
• Have knowledge of SQL query skills and awareness of corporate data security policies relate to privacy and personal identifying information.
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Desktop support specialist example responsibilities.

• Manage computer assets utilizing Symantec Altiris.
• Manage schedule software/Security patch upgrades via SCCM.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy McAfee anti-virus tools across enterprise.
• Automate fixes for common errors using Powershell and batch scripting.
• Document software processes and core conversion software installations for VDI.
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