Tier vs help desk analyst

The differences between tiers and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a tier and a help desk analyst. Additionally, a help desk analyst has an average salary of $37,318, which is higher than the $34,679 average annual salary of a tier.

The top three skills for a tier include technical support, linux and voip. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Tier vs help desk analyst overview

	Tier	Help Desk Analyst
Yearly salary	$34,679	$37,318
Hourly rate	$16.67	$17.94
Growth rate	10%	10%
Number of jobs	19,864	87,591
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 50%
Average age	42	42
Years of experience	2	2

Tier vs help desk analyst salary

Tiers and help desk analysts have different pay scales, as shown below.

	Tier	Help Desk Analyst
Average salary	$34,679	$37,318
Salary range	Between $24,000 And $49,000	Between $26,000 And $52,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Pacific Investment Management Company LLC
Best paying industry	-	Government

Differences between tier and help desk analyst education

There are a few differences between a tier and a help desk analyst in terms of educational background:

	Tier	Help Desk Analyst
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 50%
Most common major	Computer Science	Computer Information Systems
Most common college	Stanford University	Stanford University

Tier vs help desk analyst demographics

Here are the differences between tiers' and help desk analysts' demographics:

	Tier	Help Desk Analyst
Average age	42	42
Gender ratio	Male, 65.1% Female, 34.9%	Male, 71.8% Female, 28.2%
Race ratio	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.2% White, 55.1% American Indian and Alaska Native, 0.4%	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between tier and help desk analyst duties and responsibilities

Tier example responsibilities.

Manage incoming call queue handling basic NOC tasks and more advance VOIP such as provisioning sites and performing disconnects.
Manage paperwork associate with HVAC procedures.
Support a wide range proprietary Unix and SQL base applications.
Require to maintain basic knowledge of Linux commands to properly access certain network equipment.
Maintain, install and operate network communication devices such as routers and switches with provide configurations.
Have knowledge of SQL query skills and awareness of corporate data security policies relate to privacy and personal identifying information.

Help desk analyst example responsibilities.

Used Java script for client side validations and to achieve other client-side functionality.
Manage TCP/IP base campus data communications facilities.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
Analyze and resolve issues with Linux and Java base POS systems.
Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.

Tier vs help desk analyst skills

Common tier skills

Technical Support, 11%
Linux, 10%
VoIP, 9%
Switches, 7%
Inbound Calls, 5%
Remedy, 4%

Common help desk analyst skills

Customer Service, 15%
Troubleshoot, 9%
Technical Support, 6%
Phone Calls, 4%
Remote Desktop, 3%
Technical Issues, 3%