Tier vs information systems technician

Differences between tier and information systems technician duties and responsibilities

Tier example responsibilities.

• Manage incoming call queue handling basic NOC tasks and more advance VOIP such as provisioning sites and performing disconnects.
• Manage paperwork associate with HVAC procedures.
• Support a wide range proprietary Unix and SQL base applications.
• Require to maintain basic knowledge of Linux commands to properly access certain network equipment.
• Maintain, install and operate network communication devices such as routers and switches with provide configurations.
• Have knowledge of SQL query skills and awareness of corporate data security policies relate to privacy and personal identifying information.
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Information systems technician example responsibilities.

• Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
• Manage independent PC repair shop, self-motivate and self-responsible.
• Develop Java base IAM system components to manage security and authorizations.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Install and configure local and network printers along with installing corporate standardize desktop OS and software configurations.
• Perform POS installs, network troubleshooting/maintenance/installation, software upgrades/validation/ migration, end user help desk support, etc.
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