Tier vs information technology technician

Differences between tier and information technology technician duties and responsibilities

Tier example responsibilities.

• Manage incoming call queue handling basic NOC tasks and more advance VOIP such as provisioning sites and performing disconnects.
• Manage paperwork associate with HVAC procedures.
• Support a wide range proprietary Unix and SQL base applications.
• Require to maintain basic knowledge of Linux commands to properly access certain network equipment.
• Maintain, install and operate network communication devices such as routers and switches with provide configurations.
• Have knowledge of SQL query skills and awareness of corporate data security policies relate to privacy and personal identifying information.
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Information technology technician example responsibilities.

• Manage and execute project to remotely upgrade VPN clients
• Manage incoming tickets and incidents in remedy and troubleshooting.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Analyze and maintain OS and domain account information across systems to ensure efficient and security workstations and virtual computing environments.
• Provide implementation coordination, vendor management, and training for voice over IP project (VOIP).
• Work on multiple projects dealing with VMware, server installation, computer repair, web design, and networking.
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