Tier vs technician support tier

The differences between tiers and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a tier and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $34,679 average annual salary of a tier.

The top three skills for a tier include technical support, linux and voip. The most important skills for a technician support tier are customer service, technical support, and phone calls.

Tier vs technician support tier overview

	Tier	Technician Support Tier
Yearly salary	$34,679	$54,889
Hourly rate	$16.67	$26.39
Growth rate	10%	10%
Number of jobs	19,864	109,671
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 37%
Average age	42	42
Years of experience	2	2

Tier vs technician support tier salary

Tiers and technician support tiers have different pay scales, as shown below.

	Tier	Technician Support Tier
Average salary	$34,679	$54,889
Salary range	Between $24,000 And $49,000	Between $38,000 And $78,000
Highest paying City	-	Benicia, CA
Highest paying state	-	New York
Best paying company	-	Scantron
Best paying industry	-	Technology

Differences between tier and technician support tier education

There are a few differences between a tier and a technician support tier in terms of educational background:

	Tier	Technician Support Tier
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 37%
Most common major	Computer Science	Business
Most common college	Stanford University	Stanford University

Tier vs technician support tier demographics

Here are the differences between tiers' and technician support tiers' demographics:

	Tier	Technician Support Tier
Average age	42	42
Gender ratio	Male, 65.1% Female, 34.9%	Male, 73.1% Female, 26.9%
Race ratio	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.2% White, 55.1% American Indian and Alaska Native, 0.4%	Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between tier and technician support tier duties and responsibilities

Tier example responsibilities.

Manage incoming call queue handling basic NOC tasks and more advance VOIP such as provisioning sites and performing disconnects.
Manage paperwork associate with HVAC procedures.
Support a wide range proprietary Unix and SQL base applications.
Require to maintain basic knowledge of Linux commands to properly access certain network equipment.
Maintain, install and operate network communication devices such as routers and switches with provide configurations.
Have knowledge of SQL query skills and awareness of corporate data security policies relate to privacy and personal identifying information.

Technician support tier example responsibilities.

Walk customers through installations and achieve VoIP registration and/or DSL connectivity.
Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
Help customers out with technical support with android basic cell phones and making changes to customer's accounts.
Experience in troubleshooting network connectivity, email, TCP/IP and voice over IP issues.
Help customers design custom reports to export data to and from the SQL database.
Support with ios, android, windows, and blackberry OS including tablets and mobile device.

Tier vs technician support tier skills

Common tier skills

Technical Support, 11%
Linux, 10%
VoIP, 9%
Switches, 7%
Inbound Calls, 5%
Remedy, 4%

Common technician support tier skills

Customer Service, 15%
Technical Support, 12%
Phone Calls, 5%
Cisco Ios, 5%
Tier II, 4%
LAN, 4%