There is more than meets the eye when it comes to being a tier lead technical support. For example, did you know that they make an average of $15.17 an hour? That's $31,563 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many tier lead technical supports have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.
When it comes to the most important skills required to be a tier lead technical support, we found that a lot of resumes listed 14.6% of tier lead technical supports included technical support, while 11.7% of resumes included hardware, and 10.2% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
If you're interested in becoming a tier lead technical support, one of the first things to consider is how much education you need. We've determined that 46.2% of tier lead technical supports have a bachelor's degree. In terms of higher education levels, we found that 5.1% of tier lead technical supports have master's degrees. Even though most tier lead technical supports have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a tier lead technical support. When we researched the most common majors for a tier lead technical support, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on tier lead technical support resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a tier lead technical support. In fact, many tier lead technical support jobs require experience in a role such as technician support tier. Meanwhile, many tier lead technical supports also have previous career experience in roles such as customer service representative or technical support specialist.
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As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a tier lead technical support can determine their career goals through the career progression. For example, they could start out with a role such as technician support tier, progress to a title such as systems administrator and then eventually end up with the title information technology manager.
|Top Careers Before Tier Lead Technical Support|
Technician Support Tier20.3 %
Help Desk Analyst5.4 %
|Top Careers After Tier Lead Technical Support|
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Hispanic or Latino21.6 %
Black or African American9.8 %
|Foreign Languages Spoken|
Colorado Technical University10.7 %
Sullivan University10.7 %
Green River Community College7.1 %
St Clair County Community College7.1 %
Information Technology17.4 %
Computer Information Systems6.5 %
Computer Science6.5 %
High School Diploma12.8 %
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.6% of tier lead technical supports listed technical support on their resume, but soft skills such as speaking skills and writing skills are important as well.