Working as a Tier Lead Technical Support

There is more than meets the eye when it comes to being a tier lead technical support. For example, did you know that they make an average of $15.17 an hour? That's $31,563 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Tier Lead Technical Support Do

There are certain skills that many tier lead technical supports have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be a tier lead technical support, we found that a lot of resumes listed 14.6% of tier lead technical supports included technical support, while 11.7% of resumes included hardware, and 10.2% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

How To Become a Tier Lead Technical Support

If you're interested in becoming a tier lead technical support, one of the first things to consider is how much education you need. We've determined that 46.2% of tier lead technical supports have a bachelor's degree. In terms of higher education levels, we found that 5.1% of tier lead technical supports have master's degrees. Even though most tier lead technical supports have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a tier lead technical support. When we researched the most common majors for a tier lead technical support, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on tier lead technical support resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a tier lead technical support. In fact, many tier lead technical support jobs require experience in a role such as technician support tier. Meanwhile, many tier lead technical supports also have previous career experience in roles such as customer service representative or technical support specialist.

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Average Salary$31,563
Job Growth Rate10%

Tier Lead Technical Support Jobs

Tier Lead Technical Support Career Paths

Top Careers Before Tier Lead Technical Support
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Tier Lead Technical Support

Tier Lead Technical Supports in America make an average salary of $31,563 per year or $15 per hour. The top 10 percent makes over $39,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$31,563

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Tier 1 Collaboration/CMS Technical Lead
Tier 1 Collaboration/CMS Technical Lead
Sharp Decisions, Inc.
Sharp Decisions, Inc.
07/21/2014
07/21/2014
$146,09007/21/2014
$146,090

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Tier Lead Technical Support Demographics

Gender

Male

72.8 %

Female

26.1 %

Unknown

1.1 %
Ethnicity

White

58.5 %

Hispanic or Latino

21.6 %

Black or African American

9.8 %
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Foreign Languages Spoken

German

50.0 %

Spanish

50.0 %
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Tier Lead Technical Support Education

Schools

Colorado Technical University

10.7 %

Sullivan University

10.7 %

Green River Community College

7.1 %

St Clair County Community College

7.1 %
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Majors

Business

23.9 %

Information Technology

17.4 %

Computer Information Systems

6.5 %

Computer Science

6.5 %
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Degrees

Bachelors

46.2 %

Associate

25.6 %

High School Diploma

12.8 %

Diploma

7.7 %
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Entry Level Jobs For Becoming A Tier Lead Technical Support

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Top Skills For a Tier Lead Technical Support

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.6% of tier lead technical supports listed technical support on their resume, but soft skills such as speaking skills and writing skills are important as well.

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Top Tier Lead Technical Support Employers

1. AT&T
4.7
Avg. Salary: 
$61,738
Tier Lead Technical Supports Hired: 
6+
2. Sykes Enterprises
3.9
Avg. Salary: 
$27,068
Tier Lead Technical Supports Hired: 
3+
3. Apple
4.9
Avg. Salary: 
$103,599
Tier Lead Technical Supports Hired: 
3+
4. Comcast
4.7
Avg. Salary: 
$49,284
Tier Lead Technical Supports Hired: 
3+
5. Boingo Wireless
4.5
Avg. Salary: 
$91,630
Tier Lead Technical Supports Hired: 
2+
6. Convergys
4.3
Avg. Salary: 
$28,526
Tier Lead Technical Supports Hired: 
2+

Recently Added Tier Lead Technical Support Jobs

Updated October 2, 2020