Tiff's Treats jobs - 238 jobs

Store Manager - The Woodlands 1620 Research Forest Dr, Ste 150 Houston, TX 77381 The Store Manager (SM) is the heartbeat of a Tiff's Treats Cookie Delivery storefront and kitchen, ensuring every customer enjoys a warm, delightful experience. In this role, you'll lead a dynamic team, oversee daily operations, and create a positive, high-energy work environment while upholding company policies and driving store performance. Your responsibilities will include managing staff, optimizing shift execution, maintaining a clean and organized store, and ensuring exceptional customer service. Beyond daily operations, you'll also play a key role in achieving financial goals, developing future leaders, and fostering a culture of excellence. This is a full-time, exempt, salaried position. The schedule will be flexible, yet varied, encompassing day, night, and some weekend shifts, typically between 7 AM and 11 PM. What You'll Do * People Leadership & Team Development * Lead recruiting, hiring, onboarding, and staff development efforts to build a strong team. * Conduct performance evaluations, manage improvement plans, and provide regular feedback to team members. * Ensure HR compliance and uphold company policies while fostering a positive and collaborative store culture. * Train team members in operational and customer service excellence, ensuring consistent execution of company standards. * Identify and mentor high-performing employees for promotion to leadership roles. * Mediate disputes among team members to maintain a positive and productive work environment. * Lead and manage a team of 7-15 employees per shift, ensuring smooth operations. Store Operations & Efficiency * Oversee ordering and inventory management to ensure stock availability and minimize waste. * Manage shift schedules, approve time-off requests, and ensure adequate staffing levels for smooth operations. * Maintain a clean, organized store and kitchen environment, adhering to health and safety regulations. * Execute and audit opening, closing, and daily operational procedures with 100% accuracy. * Utilize internal communication tools effectively to align the team with company goals and expectations. * Ensure all store equipment is functioning properly and schedule repairs as needed. * Identify opportunities to streamline workflows and improve operational efficiency. * Conduct regular safety checks and training to ensure a hazard-free workplace. * Stay updated on local health, safety, and labor regulations and ensure the store meets all compliance requirements. * Provide weekly and monthly reports to District Managers on store performance, challenges, and successes. Sales & Customer Experience * Lead by example to deliver exceptional service to every customer and uphold Tiff's Treats' service standards. * Train and inspire staff to provide the "Tiff's Treatment" in every guest interaction. * Champion company initiatives, including Local Store Marketing (LSM) efforts to engage the community. * Resolve customer concerns promptly and professionally, ensuring customer satisfaction. * Support the front-line team by greeting customers, taking orders, and ensuring order accuracy. * Route deliveries efficiently to maximize speed and accuracy. * Represent the store in community events and partnerships to enhance brand presence. * Regularly collect and act on customer feedback to improve store performance. Profitability & Business Growth * Analyze profit and loss (P&L) statements to identify opportunities for improvement. * Meet or exceed monthly store metrics and financial targets through strategic management. * Support Local Store Marketing (LSM) initiatives to drive community engagement and sales growth. * Monitor inventory levels and manage costs effectively to minimize waste and control expenses. * Create and manage store budgets in collaboration with District Managers. * Monitor expenses and identify cost-saving opportunities without compromising quality. * Work with District Managers to set and execute short-term and long-term store goals. What We're Looking For * Leadership Experience: 2+ years in food service, hospitality, or retail. * Sales and Customer Service: Demonstrated success in driving sales and delivering customer service excellence. * Flexibility: Must have open availability, punctuality, and exceptional attendance. * High-Volume Experience: Maintain composure and positivity during rush periods. * Self-Motivation: Proactive with a can-do attitude, willing to take initiative. * Team Leadership: Excellent communication skills, approachable, and available for staff discussions. * Problem-Solving: Strong analytical skills and ability to handle complex situations effectively. * Quick Learner: Adaptable to new procedures and responsibilities. Sweet Perks * Cookies on Us - Enjoy up to six dozen free cookies per week * Paid Time Off - Recharge, relax, and enjoy well-deserved time off! * Comprehensive Benefits - Generous contributions toward medical and dental insurance for eligible employees and their families * Retirement Savings - 401(k) program with company matching after just six months * Support When You Need It - Access to our Employee Assistance Program * Career Growth - We love promoting from within-some of our original team members from 1999 are now executives! Physical Requirements * Must be able to lift, carry, and grasp up to 50 lbs * Constant standing and/or walking with limited breaks, often in and out of extreme heat, cold, rain, etc. * Must be able to ascend/descend stairs while carrying up to 50 lbs * Occasional stooping, lifting, pushing, pulling, kneeling, etc. up to 50 lbs * Ability to occasionally bend, twist, and reach items up to 50 lbs * Repetitive motion of the wrists/arms/hands. * Must be able to manage multiple tasks effectively and safely as lone worker in the store * Ability to execute all required cleaning procedures for a commercial kitchen environment * Ability to take visual and audible cues, and willing to follow written & verbal instructions in a loud & busy kitchen environment * Ability to clearly hear and speak over the telephone * Perform computer work in a stationary position for extended periods