Timberland Partners jobs

We are looking for a Courtesy Officer for our 333 on the Park location. This community has 134 units and is located in the lowertown area of downtown St. Paul, MN. As the Courtesy Officer you are responsible to ensure a safe environment is maintained. You must be comfortable working alone overnight while monitoring camera systems, patrolling the apartment property, addressing resident concerns, and completing other tasks as needed. 1TP Perks: * $20/hr + opportunity for incentive/bonus pay * Health Insurance (Company Paid Option), Dental, and Vision * Company Paid Life Insurance * Short Term Disability * 401K with Company Match * Health Savings Account (HSA) & Flexible Spending Account (FSA) * Company Paid Long Term Disability * Rent Discount * Paid Time Off and Paid Holidays * Career Development Program & Advancement Opportunities * Educational Assistance * Verizon & Sherwin Williams Discounts * Employee Assistance Program (EAP) * One Company Culture: we all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward! Schedule: Wednesday 12am-4am and Thursday, Friday, & Saturday 6pm-6am Responsibilities: (include, but are not limited to) * Patrolling the property. * Protecting the property from theft, vandalism, disturbances, accidents, etc. * Patrol public areas to detect fires, unsafe conditions, noise violations, overcrowding or large gatherings, etc. * Detect signs of intrusion and ensure the patrol of doors and gates around the community. * Monitor and authorize entrance and departure of visitors and vendors, make sure they have the appropriate escort. * Communicates openly and frequently with the Property Manager. * Investigates and writes reports to document accidents, incidents, suspicious activities, and fire hazards, and other courtesy patrols related situations on a nightly basis, beginning at the start of each shift. * Provide any needed assistance to residents and/or visitors according to policies and procedures. * Assist residents in package tracking. Minimum Qualifications: * Customer service experience strongly preferred * Facility security experience strongly preferred * Must possess integrity, a positive attitude, and be self-directed and independent * Ability to appropriately and professionally handle conflict and defuse situations * Interact positively and professionally with residents, guests, vendors, guarantors, etc. * Intermediate computer proficiency preferred * Bilingual is a plus * Knowledge of Fair Housing regulations Physical Demands: Will be exposed to constant activity that requires intermittent standing, bending, crouching, twisting, pushing/pulling, lifting/moving/carrying light and heavy loads. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon the successful completion of a background check.

B I R G E & H E L D Investing in Communities to Transform Lives. Supporting 2 Multifamily Communities Southwind Village & Wyngate Townhomes (Burnsville, MN) - 370 Units WHO WE ARE It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” POSITION OVERVIEW The Multi-Site Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company's commitment to quality and satisfaction. The success of this role will be measured by attainment of a predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. KEY RESPONSIBILITIES Relationship Building with Prospects Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. Engage proactively with prospects to build strong relationships and create a positive first impression of the company. Assist potential residents by providing detailed information about available units, community amenities, and leasing options. Follow up with leads from the off-site sales and leasing team to support lease closings and maintain a seamless prospect journey. Implement and support resident events or activities to enhance the community experience Understanding Prospect and Resident Needs Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements. Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy. Resident Resolution Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions. Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries. Collaboration with Sales and Leasing Teams Collaborate with the Sales & Leasing team to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints. Track and manage all leasing data, including prospects, applications, and resident information, within the company's software systems. Coordinate with the Sales & Leasing team to manage scheduled apartment showings and move-in/move-out processes. Data Management Maintain accurate and up-to-date records within the company's property management software ( Onesite) Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership. Day-to-Day Tasks Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence. Support community events or initiatives aimed at enhancing resident experience. Understand and adhere to standard operating procedures EDUCATION, EXPERIENCE, AND SKILLS Demonstrated passion for customer service. Strong interpersonal skills with a customer- focused mindset. Strong verbal and written communication skills. One (1) year or more years in a customer service, sales, or customer facing role. Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps. Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools. Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community. A desire for professional development and continued learning Ability to manage one's time. Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands. WHAT WE OFFER Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you'll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you've served in the military, you'll receive Veterans Day as a paid day off. Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions. Save on living expenses with exclusive employee discounts at Birge & Held properties. Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions. Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDOS

B I R G E & H E L D Investing in Communities to Transform Lives. Supporting 2 Multifamily Communities Southwind Village and Wyngate Townhomes (Burnsville, MN) - 370 Units WHO WE ARE It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People , demonstrate Leadership at Every Level , and are Always Learning & Innovating . Through these core values, we make our purpose a reality, “ Investing in Communities to Transform Lives. ” POSITION OVERVIEW The Multi-Site Service Technician I is responsible for supporting the daily maintenance operations of an apartment community to ensure resident satisfaction, property functionality, and compliance with company standards. This role is essential to Birge & Held's continued success and reports directly to the Operations Manager. KEY RESPONSIBILITIES Regulatory and Policy Compliance Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws. Maintenance and Repair Responsibilities Inspect buildings and common areas to assess cleanliness, safety, and overall property condition. Perform basic repairs and maintenance of HVAC units, electrical systems, mechanical equipment, plumbing fixtures, and structural facilities. Complete all assigned work orders within 48 hours, unless an emergency requires immediate action. Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager. Perform on-site work to preserve and enhance asset appearance and functionality. Team Coordination and Communication Provide daily progress updates and communicate frequently with the operations team. Coordinate and complete tasks in alignment with broader departmental priorities. Resident and Vendor Relations Maintain a professional, respectful, and courteous demeanor with residents, prospective residents, team members, and vendors. Assist in ensuring a positive resident experience through timely service and proactive maintenance. Grounds and Facility Support Maintain the cleanliness and safety of grounds and common areas. Support seasonal tasks such as snow removal, landscaping, and debris cleanup to ensure curb appeal. Assist with maintenance needs at other B&H properties as requested. Administrative and On-Call Duties Complete and submit required administrative documentation (e.g., work order logs, inspection forms) accurately and on time. Participate in the maintenance on-call rotation to handle after-hours emergencies. Perform other duties as assigned by the Service Manager. EDUCATION, EXPERIENCE, AND SKILLS Formal technical training and/or equivalent job experience in heating and air conditioning, preferred. EPA certification for refrigerant handling, preferred or willingness to obtain certification upon hire. HVAC certification, preferred. For positions that require travel between properties, a valid driver's license and reliable transportation are required. Working knowledge of OSHA standards and other environmental safety standards. Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools. Able to operate all necessary tools to perform the essential functions of the position. Experience in residential property maintenance is beneficial. Above average oral communication skills. Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work. Able to multi-task and prioritize work orders. Exhibit strong attention to detail. Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand. Able to think logically to troubleshoot, analyze situations, and make sound business decisions. Able to perform a variety of duties in all types of weather. Able to lift, push, and pull up to 75 pounds. Smart phone preferred for work purposes. WHAT WE OFFER Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you'll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you've served in the military, you'll receive Veterans Day as a paid day off. Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions. Save on living expenses with exclusive employee discounts at Birge & Held properties. Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions. Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDHP

This position will work as part of a team that utilizes a Harm Reduction and Housing First Model to assist people who have experienced long-term homelessness by meeting them where they are with housing as a primary focus. Team members will respond to each participant's unique needs and goals, recognizing their resiliency and supporting them through challenges by providing on-going support, advocacy and assistance in accessing community services to ensure stability in housing and integration in the community. Case Managers must be knowledgeable about and able to respond effectively to the complexities of participants' lives and the co-occurring issues often associated with long-term homelessness. Participant populations may include those with chemical abuse issues, criminal history, domestic violence, trauma and/or mental health issues. Essential Responsibilities + Expectations Provide relevant support to participants to obtain and maintain housing: * Lead persistent outreach to potential participants, building trusting and respectful relationships. * Orient participants to service policies/ procedures and program expectations. * Network with other agencies and outreach and other support workers to help access housing and other needed resources. * Support participants through issues of renter expectations, renter/landlord conflict resolution, and tenant rights. * Assist clients with completion of necessary forms to access and maintain housing, including rental assistance and county and other relevant benefits. * Build relationships with property managers and facilitate communication with participants regarding ongoing tenancy concerns, and property issues. Provide high-quality case management service and on-going crisis intervention to participants: * Manage a caseload of 15-20 participants * Offer regular, quality contact (generally weekly, in-home support) focused on housing stability and participants' self-defined goals. * Assist in crisis prevention and offer flexible, individualized services * Provide transportation and accompany participants to appointments related to their goals. Complete accurate and thorough documentation and recordkeeping in a timely manner: * Maintain individual electronic files, including timely detailed case notes of each interaction. * Understand and comply with the necessary documentation for MN Housing and Hennepin County Housing First/Housing Support. * Maintain accurate records including employee time sheets, client expenses, and mileage reimbursement. Commitment to racial equity and social justice: * Work within and across agency departments to build a culture of equity and anti-racism and hold SHS accountable. * Evolve knowledge and strategy of equity and anti-racism on an individual and a team level. * Participate in meetings, trainings, and workshops hosted by SHS about diversity, equity, inclusion, anti-racism, and other related topics. Provide positive representation of SHS through public relations and networking: * Communicate and coordinate services with all team members. * Attend required meetings and trainings. * Interpret and promote the program to constituents, speak to community organizations or volunteer groups. * Develop and maintain positive working relationships with staff, volunteers, participants and other stakeholders. Demonstrate Essential Knowledge, Abilities and Skills: * Commitment to working toward an anti-racist culture both within Simpson Housing and the broader community. * Excellent skills in teamwork and collaboration. * Ability to take initiative, work well independently, and manage time. * Knowledge of Harm Reduction/Housing First Model and commitment to that model. * Knowledge of trauma-informed service and motivational interviewing techniques. * Ability to communicate respectfully, positively, and professionally with participants, providers, and others who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion. * Ability to perform non-traditional tasks while meeting participant needs. * Ability to maintain confidentiality. * Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public. Position Requirements: * Bachelor's degree in human services, or relevant experience. * Driver's License and access to a safe, reliable and insured vehicle. * Possess strong computer skills, with experience in Microsoft Office. * Demonstrate ability to learn and use computer database for client records. Desired: * One year's experience in providing direct social services, especially to those experiencing homelessness * Lived experience of homelessness * Experience with low-income single adults, people experiencing homelessness, diverse populations, and those who have mental health, chemical use and trauma histories. | * Multilingual

B I R G E & H E L D Investing in Communities to Transform Lives. Supporting Two Multifamily Communities Southwind Village & Wyngate Townhomes (Burnsville, MN) - 370 Units WHO WE ARE It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” POSITION OVERVIEW The Multi-Site Customer Experience Manager leads efforts to create exceptional experiences for prospects and residents by overseeing resident interactions, resolving concerns efficiently, and ensuring operational excellence. This individual is responsible for managing the day-to-day customer experience, collaborating with teams to optimize leasing performance, and serving as an advisor and solutions advocate for resident concerns. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Operations Manager. KEY RESPONSIBILITIES Leadership in Customer Experience Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. Develop and implement community and engagement strategies to ensure an outstanding experience for residents and prospects throughout their resident journey. Serve as a role model and lead for the team, fostering a resident-first mindset in all interactions while ensuring high-quality customer service from on-site Customer Experience Associates. Monitor and analyze resident feedback to identify trends, recommend improvements, and enhance satisfaction. Managing Resident Relationships Build and maintain strong relationships with residents, acting as a trusted advisor and ensuring their needs are met. Develop and implement resident events or activities to enhance the community experience. Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions in alignment with company policies by collaborating with the Operations Manager and other departments as needed. Oversee and assist residents with all available property technology. Collaboration with Leasing and Sales Teams Collaborate with the Sales & Leasing team to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints. Oversee the leasing process, including coordinating showings, drafting and executing lease agreements, and handling additional tasks as needed. Analyze leasing and occupancy data for all rental units to identify trends and opportunities, providing recommendations to maximize occupancy rates and drive revenue growth. Operational Excellence Supervise the management of resident data within property management software, ensuring accuracy and compliance with company policies. Oversee day-to-day operations, including resident communications, managing move-ins & move-outs, collecting move-in checklists and maintenance coordination. Collaborate with maintenance and operations teams to promptly address and resolve property concerns. Submit Property Owners Protection Insurance Company (POPIC) claims in accordance with standard operating procedures (SOPs). Manage delinquency and renewal processes as needed. Process Improvement and Reporting Assess and improve processes and market research reporting to enhance resident satisfaction and operational efficiency. Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership. Understand and adhere to standard operating procedures, implementing them as needed to improve team efficiency and service quality. EDUCATION, EXPERIENCE, AND SKILLS Demonstrated passion for customer service. Strong interpersonal skills with a customer focused mindset. Strong verbal and written communication skills. Minimum of three (3) years of experience in customer service leadership, property management, assistant management, or a hospitality-related role with direct reports. Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps. Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools. Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community. A desire for professional development and continued learning. Ability to manage one's time effectively and productively. Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands. A High school diploma or equivalent (e.g., GED) required. WHAT WE OFFER Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you'll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you've served in the military, you'll receive Veterans Day as a paid day off. Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions. Save on living expenses with exclusive employee discounts at Birge & Held properties. Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions. Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDOS

We are looking for a Maintenance Supervisor for our Preserve on Maine location. This community has 205 units and is located in Rochester, MN. As the Maintenance Supervisor, you are responsible for all general maintenance of the apartment community. This includes routine and preventive maintenance, turnover maintenance, and other duties to maintain the property. Benefits & Perks: * $29-$33/hr + opportunity for incentive/bonus pay * Health Insurance (Company Paid Option), Dental, and Vision * Company Paid Life Insurance * Short Term Disability * 401K with Company Match * Health Savings Account (HSA) & Flexible Spending Account (FSA) * Company Paid Long Term Disability * Rent Discount * Paid Time Off and Paid Holidays * Career Development Program & Advancement Opportunities * Educational Assistance * Referral Bonus Program * Verizon & Sherwin Williams Discounts * Employee Assistance Program (EAP) * One Company Culture: we all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward! Schedule: Monday-Friday, 8 AM-5 PM, occasional on-call rotation with additional pay Responsibilities: (include, but are not limited to) * Conduct repair of: the building exterior, grounds, mechanical systems, plumbing systems, etc. * Establish, assign and maintain schedules regarding routine maintenance, landscaping, turnover work, etc. * Implement and follow a preventive maintenance program * Supervise all contract work and payments to ensure quality of the work completed * Ensure vacated apartments are in "make ready" condition for showing and renting * Serve as on-call emergency maintenance contact as scheduled at night or on weekends and ensure compliance of staff * Operate property within established budget and notify Community Manager of any expected variations * Keep ongoing and updated inventory of the property tools, furniture & accessories * Attend, when possible, all trade association meetings and seminars * Prepare/paint vacant apartments for move in * Maintenance of outdoor pool * Sidewalk ice and snow removal Minimum Qualifications: * 3+ years of general maintenance experience * 6+ months in a multi-family or institutional work order environment. * High school diploma or equivalent strongly preferred, college-level/trade school preferred * EPA required or willing to obtain * Preference for candidates with desired certifications: CAMT, boiler license, CPO, electrical, plumbing, first aide, etc. * Ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances, pool and spa equipment and other community systems. * Basic computer proficiency preferred * YARDI experience preferred Physical Demands: Will be exposed to the constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying light and heavy loads, climbing stairs and ladders. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon successful completion of a background check.

Job DescriptionSalary: $22 This is a direct service position working with single adults in a 24-hour shelter setting to ensure that essential needs are met while fostering a safe, clean, and dignified environment. Employees in this role also provide advocacy, support, and guidance to program participants as needed. The work site for this position is our shelter located within Simpson Community Shelter and Apartments. The Shelter program serves 72 single adults each night as well as companion animals as needed. Participant populations may include individuals from diverse backgrounds who have experienced systemic barriers, trauma, or marginalization. Employees may be asked to work additional hours or take on increased workloads in situations of unexpected staff absence or shortage. Hours for this position are generally: Saturdays through Tuesdays 5 pm 10:30 pm OR Mondays through Thursdays 4:30 pm - 9 pm. Responsibilities Facilitate on-site shelter operations: Communicate with staff and volunteers on-site at the shelter, both verbally and in writing. Greet and support volunteers and meal groups. Provide a hospitable environment that is safe, welcoming, non-judgmental, and affirming. Check participants in and out of shelter beds and roster. Know and understand shelter rules and be ready to communicate, explain, and uphold them. Remain available and attentive to guests needs; including answering questions, distributing bedding and supplies, answering phone calls, etc. Complete regular rounds throughout the building to ensure guest safety. Deescalate conflict and provide support to participants when in crisis. Support daily environmental tasks including washing shelter and guest laundry, refilling coffee and water stations, light dishwashing, and organizing donations. Work as part of shelter team to ensure staff presence at front desk, dining area, and shelter floor. Provide quality co-ordination of services:Participate in weekly team meetings. Stay informed on resources and changes within the shelter system and homeless service system. Maintain a professional demeanor and strong boundaries when interacting with program participants. Support program participants with problem-solving in a positive and non-judgmental manner. Understand principles of harm reduction and function of safe use supplies. Complete basic first aid, AED, and overdose prevention trainings and be ready to act effectively and decisively in crisis situations. Complete accurate and thorough documentation in a timely manner: Understand and adhere to standards of confidentiality and privacy. Update information in client database if trained to do so. Keep organized client files including intake packets, consent forms, and other relevant documents. Understand responsibilities of working with vulnerable adults. Provide positive representation of Simpson Housing Services: Develop positive relationships with program participants, co-workers, volunteers, donors, and other constituents. Interpret and promote the program to constituents. Network with providers of similar services. Participate in professional trainings, workshops, conferences, and community meetings. Maintain appropriate professional boundaries in all interactions. Commit to anti-racism and social justice: Work at the agency, program, and shift level to build a culture of equity and anti-racism. Evolve understanding of racism and its relationship to the causes of homelessness, barriers to exiting homelessness, and bias in service delivery as well as its impact on program participants and staff alike. Participate in meetings, trainings, and workshops hosted by the organization on the topics of diversity, equity, inclusion, anti-racism, and other related topics. Job Requirements: High school diploma or GED Adequate written and verbal communication skills Patience, flexibility, ability to listen, compassion and assertiveness Ability to be decisive and effective under pressure and maintain composure in crisis situations Desired: Fluency in written and spoken Spanish is a plus Knowledge or experience with low-income and unhoused populations Knowledge or experience working with diverse populations who may have a history of mental health, chemical dependency, abuse or trauma Experience in providing direct social services

We are looking for a Maintenance Technician for our Preserve on Maine location. This community has 205 units and is located in Rochester, MN. As the Maintenance Technician, you are responsible in aiding all general maintenance of the apartment community. This includes routine and preventive maintenance, turnover maintenance, and other duties to maintain the property. Benefits & Perks: * $24-$26/hr + opportunity for incentive/bonus pay * Health Insurance (Company Paid Option), Dental, and Vision * Company Paid Life Insurance * Short Term Disability * 401K with Company Match * Health Savings Account (HSA) & Flexible Spending Account (FSA) * Company Paid Long Term Disability * Rent Discount * Paid Time Off and Paid Holidays * Career Development Program & Advancement Opportunities * Educational Assistance * Referral Bonus Program * Verizon & Sherwin Williams Discounts * Employee Assistance Program (EAP) * One Company Culture: we all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward! Schedule: Monday-Friday 8:00 AM - 5:00 PM, occasional on-call rotation with additional pay Responsibilities: (include, but are not limited to) * Complete work orders and other community maintenance * Strive to make the community appearance at or above quality standards at all times, including picking up trash, cleaning buildings and amenities on an ongoing basis * Look for needed maintenance and liability hazards and reports them to Manager * Prepare vacant apartments for move in * Review the make-ready board and follows through on direction from the manager to determine action to be taken on vacant apartments * Make all repairs and replacements necessary for the apartment to be occupied * Require to work odd schedules and be on call * Adhere to all safety policies and procedures * Prepare/paint vacant apartment for move in * Maintenance of outdoor pool * Sidewalk ice and snow removal Minimum Qualifications: * 2+ years of general maintenance experience * EPA universal license for HVAC preferred * CPO license preferred * Knowledge of Fair Housing regulations * HVAC Certification preferred, ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances including washer and dryer * High school diploma or equivalent strongly preferred, college-level/trade school preferred * Basic computer proficiency preferred * Bilingual is a plus Physical Demands: Will be exposed to the constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying light and heavy loads, climbing stairs and ladders. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon successful completion of a background check.

We are looking for a Leasing Consultant for our White Bear Woods location. This community has 304 units and is located in White Bear Lake, MN. As the Leasing Consultant, you are responsible for leasing, assisting with the marketing of the apartment community, and maintaining positive relations. Benefits & Perks: * $20/hr + opportunity for incentive/bonus pay * Health Insurance (Company Paid Option), Dental, and Vision * Company Paid Life Insurance * Short Term Disability * 401K with Company Match * Health Savings Account (HSA) & Flexible Spending Account (FSA) * Company Paid Long Term Disability * Rent Discount * Paid Time Off and Paid Holidays * Career Development Program & Advancement Opportunities * Educational Assistance * Referral Bonus Program * Verizon & Sherwin Williams Discounts * Employee Assistance Program (EAP) * One Company Culture: we all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward! Schedule: Tuesday-Friday 9:00 AM-6:00 PM and Saturday 10:00 AM-4:00 PM Responsibilities: (include, but are not limited to) * Greet prospects and assists them with their questions and paperwork * Tour the property and target apartments/model * Update apartment availability reports as needed * Process paperwork including: leases, renewals and other related documents * Listen to all resident requests, complaints, and comments * Collaborate in planning and hosting resident functions * Participate in obtaining and/or distributing marketing information Minimum Qualifications: * High school diploma or equivalent, some college-level education preferred * 1+ years in a sales oriented role. 6+ months of on-site leasing experience or a combination of customer service and sales experience and education preferred * Possesses superior sales ability * Computer proficiency, including MS Office: Word, Excel, and Outlook * YARDI experience preferred * Knowledge of Fair Housing regulations Physical Demands: The job is periodically sedentary, but requires mobility (i.e. climbing stairs or squatting) to tour and inspect apartments/communities. Involves sitting, walking, or standing for prolonged periods of time and stooping for brief periods of time. There is some repetitive motion of the hands and wrists associated with using a computer. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon successful completion of a background check.

provides educational home visits and support to families of young children in order to increase healthy parent-child interaction, increase parental self-efficacy, reduce parental stress, and promote the healthy physical, cognitive, emotional, and social development of very young children. This position is part of the Children and Youth Services Team in the Family Programs Department at Simpson Housing Services. The goal of the team is to break generational cycles of poverty by partnering with parents to support their children's success, stability, and wellbeing. Working with the parents and family support specialist, this position provides parenting education and strengths-based, relational support to facilitate the growth of parents' capacities through evidence-based curriculum, methods and practices. This position will spend an average of 40 hours per month in direct, client-facing services, with a minimum of 80% of these hours spent implementing the Family Spirit Home Visiting Curriculum Services will be provided in participant homes. Participant populations may include those with chemical health challenges, criminal histories, and/or parenting challenges. The Early Childhood Specialist assists families to reach the following goals: * Parents will increase their knowledge about healthy child development and effective parenting. * Parents will demonstrate increased confidence and self-efficacy as parents, along with reduced stress. * Families will be connected to community resources, especially high-quality early learning centers and supportive services for children with developmental delays. * Children will develop the social, emotional, and cognitive skills necessary to be successful in Kindergarten. Responsibilities Provide direct home-based parent education to support healthy early childhood development: * Implement Family Spirit Core Curriculum with fidelity (including timing, frequency, and sequence of lessons) to parents and caregivers of children pre-natal to age 3. * Implement Family Spirit Thrive Curriculum with fidelity (including timing, frequency, and sequence of lessons) to parents and caregivers of children age 3 to age 5. * Incorporate family culture, tradition, life histories, and strengths into delivery of lessons. * Provide evidence-based health education related to substance use, immunizations, STIs, family planning, and child development. Support wellbeing and development of children: * Assist parents in establishing healthy and safe environments and parenting practices that promote the optimal development of children. * Identify individual family strengths and needs to assist families in setting individualized plans and achieving goals for child and family development. * Provide experiences and activities to engage families to better understand social and emotional development, and promote health, physical, language and cognitive development. * Promote parent/child communication techniques that support language/literacy skills of children. Initiate and sustain effective community connections and resources: * Complete required parent assessments, including mental health, chemical health, and domestic violence questionnaires. Interpret these results for parents and incorporate them into goal planning and/or connection to resources. * Complete ASQ, ASQ:SE, and PICCOLO assessments to assess age appropriate social/emotional, cognitive, language, and physical development and parent-child interactions. Interpret these results for parents and incorporate them into goal planning and/or connection to resources. * Work with parents to connect to early intervention services and other early childhood education supports, including high quality childcare, childcare assistance funding, Kindergarten screenings, etc. * Coordinate and collaborate with external service providers and Simpson staff to ensure effective, coordinated, and non-duplicative services. Work as part of an effective team to meet goals of program: * Collaborate with family support specialists to recruit and coordinate services for families. * Communicate and coordinate services with all team members. Attend weekly team meetings, other required meetings. Assist with workshops and family events as needed. * Participate in professional meetings, workshops, and networking events, including, but not limited to: Reflective Supervision groups, Family Spirit Community Advisory Board, communities of practice, and professional development opportunities. Complete accurate and thorough documentation and recordkeeping in a timely manner: * Ensure all client interactions are documented within three business days. * Maintain complete and accurate case files, including necessary forms and records of assessments and referrals. * Comply with all HIPAA and agency data privacy policies. * Collect records and other data as needed for reporting program objectives. * Maintain accurate records including employee time sheets and mileage reimbursement Job Requirements: * Bachelor's degree OR two years of experience OR equivalent combination of education and experience in Public Health, Nursing, Family Sciences or related field. * Demonstrated knowledge of developmentally appropriate Infant and Early Child Development, Principles and Practices of Maternal and Child Health, Safety and Nutrition, Family Dynamics and Positive Parenting Skills. * Driver's License and Car is required. * Must attend a Family Spirit Curriculum training within the first 6 months of employment; training attendance may require travel out of state. Desired: * Two or more years of experience providing parent education or health education, preferably in a home visiting setting. * Knowledge of mental health, chemical dependency, domestic violence. * Training in working with low-income families, diverse populations, and those who are homeless.

B I R G E & H E L D Investing in Communities to Transform Lives. Supporting Two Multifamily Communities Southwind Village & Wyngate Townhomes (Burnsville, MN) - 370 Units WHO WE ARE It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” POSITION OVERVIEW The Multi-Site Customer Experience Manager leads efforts to create exceptional experiences for prospects and residents by overseeing resident interactions, resolving concerns efficiently, and ensuring operational excellence. This individual is responsible for managing the day-to-day customer experience, collaborating with teams to optimize leasing performance, and serving as an advisor and solutions advocate for resident concerns. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Operations Manager. KEY RESPONSIBILITIES Leadership in Customer Experience Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. Develop and implement community and engagement strategies to ensure an outstanding experience for residents and prospects throughout their resident journey. Serve as a role model and lead for the team, fostering a resident-first mindset in all interactions while ensuring high-quality customer service from on-site Customer Experience Associates. Monitor and analyze resident feedback to identify trends, recommend improvements, and enhance satisfaction. Managing Resident Relationships Build and maintain strong relationships with residents, acting as a trusted advisor and ensuring their needs are met. Develop and implement resident events or activities to enhance the community experience. Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions in alignment with company policies by collaborating with the Operations Manager and other departments as needed. Oversee and assist residents with all available property technology. Collaboration with Leasing and Sales Teams Collaborate with the Sales & Leasing team to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints. Oversee the leasing process, including coordinating showings, drafting and executing lease agreements, and handling additional tasks as needed. Analyze leasing and occupancy data for all rental units to identify trends and opportunities, providing recommendations to maximize occupancy rates and drive revenue growth. Operational Excellence Supervise the management of resident data within property management software, ensuring accuracy and compliance with company policies. Oversee day-to-day operations, including resident communications, managing move-ins & move-outs, collecting move-in checklists and maintenance coordination. Collaborate with maintenance and operations teams to promptly address and resolve property concerns. Submit Property Owners Protection Insurance Company (POPIC) claims in accordance with standard operating procedures (SOPs). Manage delinquency and renewal processes as needed. Process Improvement and Reporting Assess and improve processes and market research reporting to enhance resident satisfaction and operational efficiency. Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership. Understand and adhere to standard operating procedures, implementing them as needed to improve team efficiency and service quality. EDUCATION, EXPERIENCE, AND SKILLS Demonstrated passion for customer service. Strong interpersonal skills with a customer focused mindset. Strong verbal and written communication skills. Minimum of three (3) years of experience in customer service leadership, property management, assistant management, or a hospitality-related role with direct reports. Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps. Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools. Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community. A desire for professional development and continued learning. Ability to manage one's time effectively and productively. Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands. A High school diploma or equivalent (e.g., GED) required. WHAT WE OFFER Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you'll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you've served in the military, you'll receive Veterans Day as a paid day off. Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions. Save on living expenses with exclusive employee discounts at Birge & Held properties. Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions. Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDOS

We are looking for a Maintenance Supervisor for our Indigo location. This community has 395 units and is located minutes away from the Mall of America in Bloomington, MN. As the Maintenance Supervisor, you are responsible for all general maintenance of the apartment community. This includes routine and preventive maintenance, turnover maintenance, and other duties to maintain the property. Benefits & Perks: * $32/hr + opportunity for incentive/bonus pay * Health Insurance (Company Paid Option), Dental, and Vision * Company Paid Life Insurance * Short Term Disability * 401K with Company Match * Health Savings Account (HSA) & Flexible Spending Account (FSA) * Company Paid Long Term Disability * Rent Discount * Paid Time Off and Paid Holidays * Career Development Program & Advancement Opportunities * Educational Assistance * Referral Bonus Program * Verizon & Sherwin Williams Discounts * Employee Assistance Program (EAP) * One Company Culture: we all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward! Schedule: Monday-Friday 8:00 AM-4:30 PM, occasional on-call rotation with additional pay Responsibilities: (include, but are not limited to) * Conduct repair of: the building exterior, grounds, mechanical systems, plumbing systems, etc. * Establish, assign and maintain schedules regarding routine maintenance, landscaping, cleaning, painting, turnover work, etc. * Implement and follow a preventive maintenance program * Supervise all contract work and payments to ensure quality of the work completed * Ensure vacated apartments are in "make ready" condition for showing and renting * Serve as on-call emergency maintenance contact as scheduled at night or on weekends and ensure compliance of staff * Operate property within established budget and notify Community Manager of any expected variations * Keep ongoing and updated inventory of the property tools, furniture & accessories * Attend, when possible, all trade association meetings and seminars Minimum Qualifications: * 3+ years of general maintenance experience * 6+ months in a multi-family or institutional work order environment. * High school diploma or equivalent strongly preferred, college-level/trade school preferred * Preference for candidates with desired certifications: CAMT, boiler license, EPA, CPO, electrical, plumbing, first aide, etc. * Ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances, pool and spa equipment and other community systems. * Basic computer proficiency preferred * YARDI experience preferred Physical Demands: Will be exposed to the constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying light and heavy loads, climbing stairs and ladders. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon successful completion of a background check.

Job DescriptionSalary: $22 This is a direct service position working with single adults in a 24-hour shelter setting to ensure that essential needs are met while fostering a safe, clean, and dignified environment. Employees in this role also provide advocacy, support, and guidance to program participants as needed. The work site for this position is our shelter located within Simpson Community Shelter and Apartments. The Shelter program serves 72 single adults each night as well as companion animals as needed. Participant populations may include individuals from diverse backgrounds who have experienced systemic barriers, trauma, or marginalization. Employees may be asked to work additional hours or take on increased workloads in situations of unexpected staff absence or shortage. Hours for this position are generally: Saturdays 9 pm 7 am and Sundays to Tuesdays 10:30 pm 8 am; OR Wednesdays through Saturdays 10:30 pm 8:30 am. Responsibilities Facilitate on-site shelter operations: Communicate with staff and volunteers on-site at the shelter, both verbally and in writing. Greet and support volunteers and meal groups. Provide a hospitable environment that is safe, welcoming, non-judgmental, and affirming. Check participants in and out of shelter beds and roster. Know and understand shelter rules and be ready to communicate, explain, and uphold them. Remain available and attentive to guests needs; including answering questions, distributing bedding and supplies, answering phone calls, etc. Complete regular rounds throughout the building to ensure guest safety. Deescalate conflict and provide support to participants when in crisis. Support daily environmental tasks including washing shelter and guest laundry, refilling coffee and water stations, light dishwashing, and organizing donations. Work as part of shelter team to ensure staff presence at front desk, dining area, and shelter floor. Provide quality co-ordination of services:Participate in weekly team meetings. Stay informed on resources and changes within the shelter system and homeless service system. Maintain a professional demeanor and strong boundaries when interacting with program participants. Support program participants with problem-solving in a positive and non-judgmental manner. Understand principles of harm reduction and function of safe use supplies. Complete basic first aid, AED, and overdose prevention trainings and be ready to act effectively and decisively in crisis situations. Complete accurate and thorough documentation in a timely manner: Understand and adhere to standards of confidentiality and privacy. Update information in client database if trained to do so. Keep organized client files including intake packets, consent forms, and other relevant documents. Understand responsibilities of working with vulnerable adults. Provide positive representation of Simpson Housing Services: Develop positive relationships with program participants, co-workers, volunteers, donors, and other constituents. Interpret and promote the program to constituents. Network with providers of similar services. Participate in professional trainings, workshops, conferences, and community meetings. Maintain appropriate professional boundaries in all interactions. Commit to anti-racism and social justice: Work at the agency, program, and shift level to build a culture of equity and anti-racism. Evolve understanding of racism and its relationship to the causes of homelessness, barriers to exiting homelessness, and bias in service delivery as well as its impact on program participants and staff alike. Participate in meetings, trainings, and workshops hosted by the organization on the topics of diversity, equity, inclusion, anti-racism, and other related topics. Job Requirements: High school diploma or GED Adequate written and verbal communication skills Patience, flexibility, ability to listen, compassion and assertiveness Ability to be decisive and effective under pressure and maintain composure in crisis situations Desired: Fluency in written and spoken Spanish is a plus Knowledge or experience with low-income and unhoused populations Knowledge or experience working with diverse populations who may have a history of mental health, chemical dependency, abuse or trauma Experience in providing direct social services

We are looking for a Part-Time Leasing Consultant for our Paravel location. This community has 246 units and is located in Eden Prairie, MN. As the Part-Time Leasing Consultant, you are responsible for leasing, assisting with the marketing of the apartment community, and maintaining positive relations. Part-Time Schedule: Saturday 9:30 AM-4 PM and Sundays 11:30 AM-4 PM and occasional hours during the week Pay: $17-$20 per hour Benefits & Perks: * Opportunity for incentive/bonus pay * Rent Discount * Paid Time Off * 401K with Company Match * Career Development Program & Advancement Opportunities * Educational Assistance * Referral Bonus Program * Verizon & Sherwin Williams Discounts * Employee Assistance Program (EAP) * One Company Culture: we all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward! Responsibilities: (include, but are not limited to) * Greet prospects and assists them with their questions and paperwork * Tour the property and target apartments/model * Update apartment availability reports as needed * Process paperwork including: leases, renewals and other related documents * Listen to all resident requests, complaints, and comments * Collaborate in planning and hosting resident functions * Participate in obtaining and/or distributing marketing information Minimum Qualifications: * High school diploma or equivalent, some college-level education preferred * 1+ years in a sales oriented role and 6+ months of on-site leasing experience preferred * Possesses superior sales ability * Computer proficiency, including MS Office: Word, Excel, and Outlook * YARDI experience preferred * Knowledge of Fair Housing regulations Physical Demands: The job is periodically sedentary, but requires mobility (i.e. climbing stairs or squatting) to tour and inspect apartments/communities. Involves sitting, walking, or standing for prolonged periods of time and stooping for brief periods of time. There is some repetitive motion of the hands and wrists associated with using a computer. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon successful completion of a background check.

We are looking for a Maintenance Technician for our Rya location. This community has 237 units and is located in Richfield, MN. As the Maintenance Technician you are responsible in aiding all general maintenance of the apartment community. This includes routine and preventive maintenance, turnover maintenance, and other duties to maintain the property. Benefits & Perks: * $26-$28/hr + opportunity for incentive/bonus pay * Health Insurance (Company Paid Option), Dental, and Vision * Company Paid Life Insurance * Short Term Disability * 401K with Company Match * Health Savings Account (HSA) & Flexible Spending Account (FSA) * Company Paid Long Term Disability * Rent Discount * Paid Time Off and Paid Holidays * Career Development Program & Advancement Opportunities * Educational Assistance * Verizon & Sherwin Williams Discounts * Employee Assistance Program (EAP) * One Company Culture: we all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward! Schedule: Monday - Friday 8:00AM - 5:00PM, plus rotating on-call with additional pay. Responsibilities: (include, but are not limited to) * Complete work orders and other community maintenance * Strive to make the community appearance at or above quality standards at all times, including picking up trash, cleaning buildings and amenities on an ongoing basis * Look for needed maintenance and liability hazards and reports them to Manager * Prepare vacant apartments for move in * Review the make-ready board and follows through on direction from the manager to determine action to be taken on vacant apartments * Make all repairs and replacements necessary for the apartment to be occupied * Require to work odd schedules and be on call * Adhere to all safety policies and procedures Minimum Qualifications: * 2+ years of general maintenance experience * EPA universal license for HVAC preferred * CPO license preferred * Knowledge of Fair Housing regulations * HVAC Certification preferred, ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances including washer and dryer * High school diploma or equivalent strongly preferred, college-level/trade school preferred * Basic computer proficiency preferred * Bilingual is a plus Physical Demands: Will be exposed to the constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying light and heavy loads, climbing stairs and ladders. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon successful completion of a background check.

This position is part of a Supportive Housing partnership between Simpson Housing Services and Project for Pride in Living (PPL) Management Company. The position will provide case management to Simpson's Community Apartments residents. The project provides 42 formerly homeless adults with a safe and permanent home and supportive services to help residents regain and maintain stability in their lives, homes and community. This position will work as part of a team that utilizes a Harm Reduction and Housing First Model to assist people who have experienced long-term homelessness by meeting them where they are with housing as a primary focus. Team members will respond to each participant's unique needs and goals, recognizing their resiliency and supporting them through challenges by providing on-going support in accessing community services to ensure stability in housing and integration in the community. Hours for this position are generally Monday to Friday, 8 am - 4 pm, flexible. Responsibilities Provide effective case management to program: * Maintain a caseload of a minimum of 18 plus participants. * Complete intakes and assist with tenancy application process with new participants. * Meet weekly with participants with at least one home visit per month in the participant apartments. * Partner with participants to develop self-defined goals focused on improving stability and achieving greater economic independence. * Orient participants to the program's service policies/procedures and expectations. * Offer regular and meaningful contact with participants to maintain trust, assist in crisis prevention and help meet individual needs. * Support participants to connect with appropriate community resources. * Build relationships with property managers and facilitate communication with participants regarding ongoing tenancy concerns, and property issues. * Provide transportation and accompany residents to appointments related to their goals. * Provide flexible services during times that meet client needs. Partner with participants for housing stability: * Partner with participants to address barriers to housing such as lack of identifying documents, warrant closures, evictions and/or criminal record expungement, etc. * Partner with individuals to complete tenancy education to understand their lease as well as their rights and responsibilities as a tenant. * Partner with participants to obtain furniture and other necessary household items. * Partner with participants to address housekeeping and environmental needs. * Partner with participants to prepare for moving on to independent housing. Partner with program participants to increase financial stability: * Partner with participants to establish and maintain eligibility for government benefits such as Housing Support, MFIP, SSI, and health coverage. * Partner with participants to connect with education, training, and/or employment. * Partner with participants to improve financial health by developing realistic budgets and spending plans. Complete accurate and thorough documentation and recordkeeping in a timely manner: * Maintain individual electronic ClientTrack files, including timely detailed case notes of each interaction. * Understand and comply with necessary documentation for Housing Support. * Maintain accurate records including employee time sheets, credit card, and mileage reimbursement. Provide positive representation of SHS through public relations and networking: * Communicate and coordinate services with all team members. Attend regular team meetings as well as other required meetings at the agency and community level. * Interpret the agency's mission and its programs effectively to constituents. * Attend and participate in professional trainings, workshops and site visits. Commitment to racial equity and social justice: * Work within and across agency departments to build a culture of equity and antiracism. * Evolve knowledge and strategy of equity and antiracism on an individual and team level. * Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics. Demonstrate essential knowledge, abilities, and skills: * Ability to build, lead, and evaluate effective program teams. * Ability to be decisive and effective under pressure and maintain composure in crisis situations. * Ability to work very well independently, with excellent skills in teamwork and collaboration. * Knowledge of Harm Reduction/Housing First Model, trauma-informed care. * Ability to communicate effectively, positively, and professionally with participants, providers, family members and others. * Ability to maintain confidentiality and represent agency decisions constructively * Have organizational skills and be able to multi-task in order to accomplish the day-to-day activities. * Possess computer skills, with experience in Microsoft Word, Excel and Outlook. Demonstrate ability to learn additional computer skills/program as necessary * Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public. * Perform other tasks, responsibilities, and special projects as assigned or directed. Job Requirements: * Bachelor's Degree in the field of Social Work, Human Services or Community Development is required or four years related experience working with: individuals experiencing mental health issues; chemical health issues; ethnically diverse populations; people experiencing or significantly impacted by poverty, people experiencing homelessness. * At lease 2 year's experience in management and supervision * Must be able to produce letters and reports of professional quality. * Driver's license and vehicle are required. Desired: * Experience with Housing Support Essential Physical Functions The employee must be able to hear and speak, in order to communicate with staff and participants in person, on the telephone and in writing. The employee must be able to move about the community and public places (such as apartment buildings). The employee must be able to lift items up to 25 pounds on an occasional basis.

The Transitional Housing for Families program provides weekly support services and temporary financial assistance for families experiencing homelessness to achieve permanent housing. This position will work as part of our Family Housing team to support families with locating and securing housing, along with leveraging support services that will help families maintain permanent housing. The goals of the program are to partner with families to move into and retain stable housing, increase economic resources, and simultaneously address the needs of parents and children to improve outcomes for the whole family. community. Hours for this position are generally Mondays-Fridays, 9am-5pm, with some flexibility based on participant needs. Responsibilities: Provide effective case management to program participants: Complete intakes and assist with housing placement of new participants. Orient participants to Simpson policies/procedures. Meet weekly for 60 minutes or more with families at their place of residence Partner with participants to develop self-defined goals focused on improving stability and achieving greater independence. Provide transportation assistance and accompany to appointments related to their goals. Support and explore community resources when participants are struggling with mental health concerns and healthy family functioning. Support skill development to achieve a greater level of autonomy. Partner with parents and children to improve health and educational outcomes and strengthen community connections. Formally review individual initial and ongoing goal plans every 90 days. Partner with participants for housing stability: Partner with participants to address barriers to housing: such as a lack of proper ID for self or children, evictions and/or criminal record expungement, etc. Build relationships with landlords to facilitate communication with families regarding finding and securing housing, ongoing tenancy concerns, and property issues. Partner with families to complete tenancy education to understand their lease and know their rights and responsibilities as a tenant. Partner with participants to obtain furniture and other necessary household items. Partner with families to address housekeeping needs. Partner with participants to prepare for independent housing without services. Partner with program participants to increase financial stability: Partner with participants to access and maintain government benefits Partner with participants to connect with education, training, and/or employment. Explore banking, savings programs, debt management, credit counseling, and budgeting tools to achieve a sustainable financial life. Work as part of an effective team to meet goals of program: Demonstrate the ability to work within a team setting, with an emphasis on leadership, self-initiative, patience, creativity, maturity and tact. Communicate and coordinate services with all team members. Attend regular team meetings, other required meetings. Collaborate with Early Childhood and Children and Youth Specialists Develop and maintain positive working relationships with staff, volunteers, and participants. Complete accurate and thorough documentation and recordkeeping in a timely manner: Maintain individual electronic ClientTrack files, including timely detailed case notes of each interaction. Maintain accurate records including time sheets, credit card statements, client expenses and mileage reimbursement. Demonstrate essential knowledge, abilities and skills: Excellent skills in teamwork and collaboration. Ability to take initiative, work well independently, and manage time Knowledge of Harm Reduction/Housing First Model and commitment to that model Ability to communicate respectfully, positively and professionally with participants, providers, family members and others who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion Ability to perform non-traditional tasks while meeting participant needs Ability to maintain confidentiality Adhere to a standard framework of boundaries in all interactions with participants, volunteers, staff and public This position offers housing search support and weekly in-home support to 15-20 participant families. Participants will locate housing throughout the metro area. This position works with families who are referred through Hennepin County Coordinated Entry. Participant populations may include those experiencing mental or chemical health issues, criminal histories, and domestic violence. Required Qualifications: Bachelor's degree in Human Services, or relevant experience is required. Driver's License and access to a safe, reliable and insured vehicle Possess strong computer skills, with experience in Microsoft Office. Demonstrate ability to learn and use computer database for client records. Desired: Minimum of 1-year experience in providing direct social services. Experience with low-income families, people experiencing homelessness, diverse populations, and those who have mental health, chemical use, and trauma histories. Lived experience with homelessness.

We are looking for a Maintenance Supervisor for our France 98 location. This community has 120 units and is located in Bloomington, MN. As the Maintenance Supervisor, you are responsible for all general maintenance of the apartment community. This includes routine and preventive maintenance, turnover maintenance, and other duties to maintain the property. Benefits & Perks: * $29 - $30/hr+ opportunity for incentive/bonus pay * Health Insurance (Company Paid Option), Dental, and Vision * Company Paid Life Insurance * Short Term Disability * 401K with Company Match * Health Savings Account (HSA) & Flexible Spending Account (FSA) * Company Paid Long Term Disability * Rent Discount * Paid Time Off and Paid Holidays * Career Development Program & Advancement Opportunities * Educational Assistance * Referral Bonus Program * Verizon & Sherwin Williams Discounts * Employee Assistance Program (EAP) * One Company Culture: we all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward! Schedule: Monday - Friday, 9:00 AM-5:30 PM, occasional on-call rotation with additional pay Responsibilities: (include, but are not limited to) * Conduct repair of: the building exterior, grounds, mechanical systems, plumbing systems, etc. * Establish, assign and maintain schedules regarding routine maintenance, landscaping, cleaning, painting, turnover work, etc. * Implement and follow a preventive maintenance program * Supervise all contract work and payments to ensure quality of the work completed * Ensure vacated apartments are in "make ready" condition for showing and renting * Serve as on-call emergency maintenance contact as scheduled at night or on weekends and ensure compliance of staff * Operate property within established budget and notify Community Manager of any expected variations * Keep ongoing and updated inventory of the property tools, furniture & accessories * Attend, when possible, all trade association meetings and seminars Minimum Qualifications: * 3+ years of general maintenance experience * 6+ months in a multi-family or institutional work order environment. * High school diploma or equivalent strongly preferred, college-level/trade school preferred * Preference for candidates with desired certifications: CAMT, boiler license, EPA, CPO, electrical, plumbing, first aide, etc. * Ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances, pool and spa equipment and other community systems. * Basic computer proficiency preferred * YARDI experience preferred Physical Demands: Will be exposed to the constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying light and heavy loads, climbing stairs and ladders. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon successful completion of a background check.

We are looking for a Maintenance Technician for our Elwood location. This community has 288 units and is located in Shakopee, MN. As the Maintenance Technician, you are responsible in aiding all general maintenance of the apartment community. This includes routine and preventive maintenance, turnover maintenance, and other duties to maintain the property. Benefits & Perks: * $23/hr + opportunity for incentive/bonus pay * Health Insurance (Company Paid Option), Dental, and Vision * Company Paid Life Insurance * Short Term Disability * 401K with Company Match * Health Savings Account (HSA) & Flexible Spending Account (FSA) * Company Paid Long Term Disability * Rent Discount * Paid Time Off and Paid Holidays * Career Development Program & Advancement Opportunities * Educational Assistance * Referral Bonus Program * Verizon & Sherwin Williams Discounts * Employee Assistance Program (EAP) * One Company Culture: we all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward! Schedule: Monday-Friday, 8:00 AM - 5:00 PM, occasional on-call rotation with additional pay Responsibilities: (include, but are not limited to) * Complete work orders and other community maintenance * Strive to make the community appearance at or above quality standards at all times, including picking up trash, cleaning buildings and amenities on an ongoing basis * Look for needed maintenance and liability hazards and reports them to Manager * Prepare vacant apartments for move in * Review the make-ready board and follows through on direction from the manager to determine action to be taken on vacant apartments * Make all repairs and replacements necessary for the apartment to be occupied * Require to work odd schedules and be on call * Adhere to all safety policies and procedures Minimum Qualifications: * 2+ years of general maintenance experience * EPA universal license for HVAC preferred * CPO license preferred * Knowledge of Fair Housing regulations * HVAC Certification preferred, ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances including washer and dryer * High school diploma or equivalent strongly preferred, college-level/trade school preferred * Basic computer proficiency preferred * Bilingual is a plus Physical Demands: Will be exposed to the constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying light and heavy loads, climbing stairs and ladders. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon successful completion of a background check.