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Working At Time Warner

Zippia Score 4.7

Time Warner overview

Warner Media, LLC, d/b/a WarnerMedia, is an American multinational mass media and entertainment conglomerate owned by AT&T and headquartered in New York City.
The staff at Time Warner come from unusually diverse demographic backgrounds. The company is 37.0% female and 41.4% ethnic minorities. Despite its diversity in other areas, Time Warner employees are noticeably lacking in political diversity. It has an unusually high proportion of employees who are members of the Democratic Party, at 86.0%. Employees seem to enjoy working in an otherwise diverse workplace that is dominated by members of the Democratic Party. Time Warner has great employee retention with staff members usually staying with the company for 3.5 years. The average employee at Time Warner makes $59,915 per year. Pay at Time Warner is significantly lower than some of its highest paying competitors, like Microsoft, Symantec, and Yahoo!, which pay $134,996, $110,796, and $101,386, respectively.
Based in New York, New York, Time Warner is an industry leader with 25,000 employees and an annual revenue of $30.1B.

The Organization’s Mission

At Turner, we are on a mission to Reimagine TV and disrupt our industry by turning viewers into highly engaged, loyal and unapologetic fans of the content we create and the deeply personal experiences we provide.

Industry

Media

Revenue

$30.1B

Employees

25,000

Founded in

1990

Headquarters

New York, NY

Website

warnermediagroup.com

Website

warnermediagroup.com

Organization Type

Private

Is This Your Company?

The team at Time Warner

What do people say about Time Warner

2.0

Zippia Official LogoZippia UserMarch 2019

What Do You Like About Working There?

They offer a competitive salary Show More
Zippia Official LogoReddit UserFebruary 2017

What's the craziest thing you've ever heard? And why isn't twc listed as a tv provider on most apps

I have no idea why they're not listed on most apps. I live in the north now and have Xfinity for our tv and it doesn't show up on many apps either. The craziest thing I've ever heard: I was on the phone with a customer who was telling me off about her bill and services not working. Sounds typical, right? Nah. She was cussing me out and screaming because she has late fees on her bill. I check out the account and she hasn't paid in 10 months. How her services JUST stopped working is beyond me. So she's in the middle of cursing me out about her late fees and she says.... "Why the *** would I pay my bill on time if my service don't even work?!" I said "ma'am, your services were just turned off last week after 9 months of no payment." Then she gets her teenage/young adult children on the phone to tell me off with her. So I'm on speaker with this lady and her grown kids cursing me out. So she wants to speak to a manager. I tell her no problem, and put her on hold. Now, there are two types of hold: the hold with music and ads... this means the call center employee can't hear you. Then there's the other hold... and by that I mean putting the customer on mute. So, she was on mute and she doesn't think I can hear her. And as it states when you call in, the call was being monitored/recorded. She doesn't realize I can hear her, and likely doesn't remember calls are recorded... So I hear her telling her kids how "that *** needs to turn on my cable before I kick her ***" followed by some pretty colorful threats. She's on mute the whole time and I'm just laughing. Needless to say she didn't get any credits.
Zippia Official LogoReddit UserFebruary 2017

Describe the angriest customer you spoke to.

Angriest? This man called in who lived in Canada but had a summer house in America. He claimed that every year when he leaves, we put his service on hold until they come back for a small fee, I believe 10 dollars a month (they do this for customers who have multiple residences) and that he put his service on hold in August (while he went back to Canada) and came back in May to find a massive bill and was charged for all those months of service (mind you he had a triple bundle... tv, internet and phone). Not only was he billed all of those months but they also took off his bundle offer so he was charged full price for everything for 9 months. After checking the notes on his account, he indeed called in and they noted that but never put the codes in. He was super nice to me because I was understanding and was genuinely trying to help him. My *** manager made him wait for an hour, then told me to tell the man he was SOL. So I complained to his immediate supervisor who still didn't do anything but offer a one month credit? Wtf. So I went to the floor manager (manages all of the teams) and told her what was going on. She helped me out and we set everything straight and refunded him. I felt so bad for the guy and was pissed that everyone took so damn long to help him out. Most annoying: A customer called in because her cable wasn't working (her box wasn't on) but kept me on the phone for 30 minutes. Why? She asked me if I was a Christian. I said no (I was in north Carolyn and all of our calls were from the south so not being a Christian was a huge deal). She asked what religion I was, and I said Muslim. She flipped her *** and ranted for 30 minutes then demanded to speak to a manager because a Muslim worked at her cable company. My manager hung up on her. Most awkward: a customer called in and was complaining that somehow he had "adult subscriptions" on his bill and he never ever ordered that. I look at the account notes and see that he calls every month to ask for refunds. Explaining to him that basically TWC didn't believe him for the 50th time was pretty awkward... his wife was on speaker with him. Haha.
Zippia Official LogoReddit UserFebruary 2017

What was the best deal you could give a current customer to try to prevent them from canceling service?

We were told to upsell them. Not a joke. There were a few limited deals you could give a cancelling customer, but they were never as good as the "first time customer" deals and were ONLY if the customer would upgrade their current package.
Zippia Official LogoReddit UserFebruary 2017

Hello, my question is what exactly would you tell people to stop from cancelling when their bills go up each month?

This was the most frustrating part of the job. Our managers were absolute crap and did nothing to help 99% of the time. The way the TWC call center is setup, at least in North Carolina, is that you have several floors, but one floor is for the call center. That floor has about 20 "teams" (there's no teamwork) with one manager per team. The teams consist of probably 10-15 people and each team works a specific shift (7-4, 3-10, etc). The manager sits at the end of his team at a desk surrounded by those office cubicle wall things. The issue is, you're not allowed to walk up to your managers desk. You have to use the work chat system to contact your manager if a customer is demanding to speak to a manager. What happens is you have basically no power to do anything, you'll get fired for giving unauthorized discounts to keep a customer, and your calls are monitored and you're graded on wether or not you tried to sell at least one product on each call, including while they are waiting to speak to a manager which can take 20+ minutes or never happen. You're not allowed to place them on hold for too long without penalty, and are given consequences at work if you don't upsell the customer constantly. The results are bad survey scores for the employees and angry customers. What we were told to do when a customer was cancelling was UPSELL them. I swear to God.
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Time Warner Rankings

Time Warner is ranked #42 on the Best Media Companies to Work For in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Time Warner Salaries

How much does Time Warner pay?
The national average salary for a Time Warner employee in the United States is $59,915 per year. Employees in the top 10 percent can make over $125,000 per year, while employees at the bottom 10 percent earn less than $28,000 per year.
8.7
Salary Score
Average Employee Earnings

Time Warner Salaries By Job Title

While Time Warner employees earn an average yearly salary of $59,915, different roles can command different wages. Some of the positions that earn high wages at Time Warner include Senior Software Engineer, Senior Project Manager, Program Manager, and Finance Analyst. A worker with the title Senior Software Engineer salary at Time Warner can earn an average yearly salary of $116,699. Other roles at Time Warner include Sales Associate And Customer Service and Customer Service Representative. A Sales Associate And Customer Service at Time Warner earns an average yearly salary of $24,790.

Time Warner careers

On average, employees at Time Warner stay with the company for 3.5 years. Employees most commonly join Time Warner after leaving AT&T. When they leave Time Warner, they most frequently get their next job at Comcast.

Average Length of Employment

Time Warner

3.5 years
Spectrum2.9 years
CBS2.7 years
Top Employers Before Time Warner
AT&T13.3 %
Verizon9.3 %
MCI9.2 %
US Army6.5 %
Show More
Top Employers After Time Warner
Comcast12.4 %
AT&T10.8 %
Verizon8.6 %
Show More
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Time Warner Employee Political Affiliation

0

Employee Political Donations

NameDonation
Gary GinsbergExecutive Vice President
$70,400Democratic Party
Jonathan MillerMedia Executive
$35,800Democratic Party
Cameron GilreathVice President
$27,150Republican Party
James CummingsSenior Vice President
$26,150Democratic Party
Rachel LamVenture Capital
$19,775Democratic Party
James DuffWriter
$18,200Democratic Party
Ken GottesmanManagement
$12,868Democratic Party
Lisa Garcia QuirozPresident
$11,900Democratic Party
Keith CocozzaSenior Vice President
$11,800Democratic Party
Carol MeltonExecutive Vice President
$10,500Democratic Party
Show More

Time Warner Employment Videos

Working at Time Warner

Time Warner Financial Performance

9.8
Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Revenue

> $1B

Founded in

1990

Organization type

Private

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Time Warner Competitors

Some of the competitors of Time Warner are Microsoft Corporation, Symantec, and Yahoo!. The average salaries at Microsoft Corporation rank the highest, with their employees earning an average salary of $134,996 per year. Employees at Symantec earn an average of $110,796 per year, and the employees at Yahoo! earn an average salary of $101,386 per year.

Frequently Asked Questions about Time Warner

When was Time Warner founded?

Time Warner was founded in 1990.

How many Employees does Time Warner have?

Time Warner has 25,000 employees.

How much money does Time Warner make?

Time Warner generates $30.1B in revenue.

What industry is Time Warner in?

Time Warner is in the media industry.

What is Time Warner's mission?

Time Warner's mission statement is "At Turner, we are on a mission to Reimagine TV and disrupt our industry by turning viewers into highly engaged, loyal and unapologetic fans of the content we create and the deeply personal experiences we provide."

What type of company is Time Warner?

Time Warner is a private company.

Who are Time Warner's competitors?

Time Warner competitors include Spectrum, CBS, Time Warner Cable Enterprises LLC, EchoStar, AT&T, Pearson Education Inc., Xerox, Fiserv, CenturyLink, Comcast, First Data, Dell, News, Thomson Corp, Frontier Communications, Microsoft Corporation, Symantec, Yahoo!, Viacom, Cox Enterprises.

Where is Time Warner's headquarters?

Time Warner's headquarters is in New York, NY.

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You can find out what it is like to work at Time Warner, also known as AOL TIME WARNER INC, AOL Time Warner Inc, Time Warner, Time Warner Inc, Warner Media, Warner Media, LLC, aol, aol advertising inc. and time warner telecom.

Zippia gives an in-depth look into the details of Time Warner, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Time Warner. The employee data is based on information from people who have self-reported their past or current employments at Time Warner. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of Time Warner and its employees or that of Zippia.