US-Field Technical Spt Rep V
Experis
Field Technical Representative Job in Fort Collins, CO
Job DescriptionJob Description
Field Technical Support (PC field break/fix)
Our client in
(Fort Collins, CO)
is looking for hardworking, motivated talent to join their team.
(Computer and peripheral Industry)
Dont wait apply today!
What's in it for you?
Payrate or Pay range:
$22/hr.
Onsite, Remote or Remote Location Specific:
Onsite
Contract or Permanent:
Contract
Full time or Part Time:
Full time
Opportunity for growth and learning
Cell phone reimbursement and laptop/tabletwill be provided
Job Description
All candidates must be fully vaccinated, and mandates the use of facial coverings/masks to work onsite
This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Products customers.
Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus.
A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success.
This is a team-based group of self-starting, technical/mechanical delivery professional. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why.
Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues
Demonstrated core competencies of success in this position are
:
Strong mechanical aptitude, working with tools and various alignment apparatus.
Alignment with customers business needs while maintaining contractual commitments.
Ability to troubleshoot various hardware problems logically and systemically technically/mechanically on printers. May also involve third party software, networks, and switches.
Able to balance and prioritize multiple activities and issues.
Successful cause and effect understanding of financial perspectives on the business.
Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
Attention to detail and commitment to administrative responsibilities.
Exercise solid business-based decision-making skills, taking appropriate risk to ensure that both the customers business need is met.
Independent thinking while adhering to standard technological/mechanical and business procedures.
Industry / company knowledge that provides solid technology solutions and options to the customer.
Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer, and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.
Requirements:
Able to bend, crawl, stoop, sit, lift, and move 50 pounds of weight.
Availability to work both scheduled and unscheduled overtime.
Participate in assigned work during non-traditional workdays, holidays, and shift work.
Onsite customer facing experience.
Technical/mechanical hardware repair experience.
Demonstrated technical/mechanical aptitude for learning new technology.
High School diploma or equivalent, plus additional hardware technology training. College preferred.
Dress: Business Professional: Black slacks and blue collared shirt.
Why should you choose
( Experis )?
Medical, Dental, Vision, 401k
Weekly pay with direct deposit
Consultant Care support
Free Training to upgrade your skills
Dedicated Career Partner to help you achieve your career goals
Are you Interested?
Share this job with friends and family and earn dollars with every successful hire.PandoLogic. Keywords: Technical Support Representative, Location: Fort Collins, CO - 80523 , PL: 560425911