Tinker Federal Credit Union jobs

The Marketing Communications team, known as the Writing Team, is responsible for writing all member-facing copy on all Navy Federal channels. We partner with the Design Team, the Brand & Product Marketing team and others across Marketing to create copy solutions that support Marketing and Credit Union goals. This is a Marketing Copywriting position. The Summer Associate will craft compelling marketing copy for a variety of channels including email, digital signage, digital banner ads, print ads, social media and landing pages. The Summer Associate will have the opportunity to draft compelling copy for all Navy Federal channels, including: emails, social media, and web. Support campaign execution and participate in Agile Marketing Value Streams. Work with a team of writers and designers to collaborate on effective, creative ways to reach members through copy. Support departmentwide Marketing campaigns (ex: Veterans Day, Holiday Product Support) with creative copy solutions. Support all products and services and help tell the brand story. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. At the end of the internship, the student will have created portfolio-worthy copy used to promote products and services for the world's largest credit union. Responsibilities Develop engaging, persuasive, and brand-aligned marketing copy for diverse channels, including email, web, social media, print, and digital advertising. Collaborate closely with designers, strategists, and marketing partners to conceptualize and execute impactful campaigns that elevate member engagement. Translate complex product details and campaign strategies into accessible, clear, and memorable communication pieces tailored to a variety of audiences. Support the execution of high-visibility marketing campaigns by contributing fresh creative ideas and ensuring consistency of voice and messaging across all touchpoints. Revise and refine copy based on stakeholder feedback, campaign results, and data-driven insights to continuously improve effectiveness and member resonance. Acquire and maintain a thorough understanding of Navy Federal products, brand personality, tone and voice, Marketing goals and business objectives Keep current with industry standards, competitors' practices, regulatory and copyright considerations and remain up to date on market trends and communications best practices to enhance creativity of product marketing communications Analyze quality of work through review of marketing summaries/metrics to determine if copy materials/methodologies were effective, produced the desired results, or need to be changed Participate, facilitate and/or implement marketing initiatives across all channels, by conceptualizing and translating information into understandable copy and content Learn and implement industry best practices for readability, compliance with ADA standards and success metrics Tailor all communications by channel and according to strategy Ensure communications are appropriate to targeted audience Perform other related duties as assigned Qualifications Must be pursuing an undergraduate or graduate degree in English, Communications, Journalism, Marketing or a related field. Course work or interest in English, Journalism and Creative Writing Experience in copywriting, communications, editing, and proofreading; knowledge of AP Style Ability to meet deadlines, work independently and as a member of a team to achieve project goals General understanding of legal and compliance requirements for advertising Experience with word processing and editorial applications software About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • Fortune 100 Best Companies to Work For 2025 • Yello and WayUp Top 100 Internship Programs • Computerworld Best Places to Work in IT • Newsweek Most Loved Workplaces • Fortune Best Workplaces for Women ™ 2024 • 2025 PEOPLE Companies That Care • Newsweek Most Trustworthy Companies in America • Military Times 2024 Best for Vets Employers • Best Companies for Latinos to Work for 2025 • Forbes 2025 America's Best Large Employers • Forbes 2025 America's Best Employers for New Grads • Forbes 2025 America's Best Employers for Tech Workers • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence • Military.com Top Military Spouse Employers 2025 • 2025 Handshake Early Talent Award From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an immediate need for a Supervisor in our IT Business Applications team to oversee a team of application analysts and specialists, ensuring business applications are running efficiently and effectively to meet organizational goals. This individual will focus on application management, process improvement, and collaboration with various business units to support and enhance business systems. KEY RESPONSIBILITIES Supervises the day-to-day operations of the Business Applications team, providing guidance and support to ensure efficient and reliable performance of applications Oversees the configuration, implementation, and support of business applications, ensuring they align with organizational needs and objectives. Manages incident response and troubleshooting for application issues, working with internal teams and vendors as necessary to resolve problems. Ensures proper documentation of business processes, system configurations, and changes to applications. Works closely with IT leadership to develop and execute strategies for application development, support, and optimization. Maintains relations with third-party vendors and manages contracts related to business applications. Leads efforts to improve application performance, security, and compliance with organizational policies and industry standards. Provides mentorship and guidance to application analysts, fostering skill development and career growth within the team. Stays current with emerging trends, technologies, and best practices related to business applications and makes recommendations for their implementation. APPLICATION DEVELOPMENT & SUPPORT Supervises the development, enhancement, and maintenance of business-critical applications supporting financial operations such as Accounting, Risk Management, and Treasury. Ensures applications are performing optimally and addresses any performance issues, bugs, or enhancement requests in a timely manner. Collaborates with business stakeholders to understand requirements and translates them into technical specifications for new applications or enhancements to existing ones. Coordinates application upgrades, migrations, and system integrations, to enhance performance, ensuring minimal disruption to business operations. STAKEHOLDER MANAGEMENT & COLLABORATION Acts as a key liaison between business users, IT teams, and external vendors to ensure that applications meet the needs of the organization and align with business goals. Facilitates communication between technical teams and business stakeholders, ensuring clear understanding of project timelines, deliverables, and expectations. Works closely with other IT managers and teams to ensure successful integration of business applications with other enterprise systems. CONTINUOUS IMPROVEMENT AND INNOVATION Supports initiatives to continuously improve and optimize the performance, functionality, and reliability of business applications. Evaluates new technologies, tools, and practices that can enhance the efficiency and effectiveness of the Business Applications team. Stays updated on industry trends, software advancements, and best practices in application management and cloud technologies. ON-PREMISES, HYBRID, AND CLOUD ENVIRONMENTS Supervises business applications across various environments, including on-premises, hybrid, and cloud systems. Works with the infrastructure and cloud teams to ensure that application environments are stable, secure, and meet business performance expectations. Supports the transition of applications from on-premises environments to cloud or hybrid architectures, working closely with senior IT leadership on cloud migration strategies. Ensures proper governance and performance monitoring for applications in all environments, proactively identifying areas for optimization. RISK & COMPLIANCE Ensures that all business applications comply with industry regulations and internal security standards, including SOX, PCI-DSS, and other financial sector regulations. Works with the Cybersecurity Team to ensure applications are secured against potential threats and vulnerabilities. Develops and implements procedures for regular audits, risk assessments, and disaster recovery plans for critical applications. REQUIRED QUALIFICATIONS EDUCATION: Bachelor's degree in Information Technology, Computer Science, or related field required. EXPERIENCE: A minimum of five (5) years of prior experience in the implementation, configuration, and support of business applications with the ability to troubleshoot and resolve application issues. Prior experience in managing or supervising teams responsible for application development or related area within IT a plus. Prior experience in the financial services industry and with DevOps tools/practices high preferred. CERTIFICATIONS: Certifications in cloud platforms (AWS, Azure) and/or Project Management (PMP, Agile) highly preferred. DESIRED TECHNICAL KNOWLEDGE/SKILLS Strong technical understanding of business applications, ERP systems, CRM platforms, or other enterprise-level solutions. Familiarity with application integration, data management, and workflow automation. Excellent communication skills, with the ability to work closely with both technical teams and business stakeholders to gather requirements and implement solutions. Strong organizations skills with the ability to manage multiple tasks and projects simultaneously. Knowledge of regulatory compliance requirements such as SOX and PCI-DSS. WHAT WE OFFER Work-Life Balance Work From Home Program (up to 2 days per week upon eligibility) Modern Office Setting Free On-Site Fitness Facility Free downtown shuttle route Two-minute walk from Walnut Creek BART Station Three-minute car ride from CA-24 and I-680 Free On-Site Garage Parking BENEFITS Paid Time Off Paid Holidays Retirements Savings Match Group Health Insurance (Medical, Dental, and Vision) Life and AD&D Insurance Long Term Disability Insurance Accident and Critical Illness Insurance Flexible Savings Accounts Paid Community Volunteer Day Employee Assistance Program Tuition Reimbursement Program Employee Referral Program Diversity, Equity and Inclusion Program

Lead the development, planning, and execution of strategic Navy Federal enterprise-wide employee events, ranging from curated group events to large-scale experiences (50 - 8,000+ attendees). Drive employee engagement and strengthen organizational culture by delivering impactful, high-quality events that foster connection and reinforce a sense of belonging across the workforce. Advanced skillset and proficiency with event management processes and operational techniques. Lead moderately complex tasks across multiple campuses or the enterprise with notable impact and limited supervision. Bachelor's degree in event management, hospitality or related field, or equivalent training, education, and experience Minimum of 5 years of relevant experience Increased understanding of business area/specialization Significant experience in event management, including logistics, planning, and coordination Proven ability to lead projects from concept through execution and evaluation Advanced project management skills with the ability to manage multiple priorities and stakeholders High attention to detail, strong organizational skills, and adaptability in fast-paced, high-pressure environments Ability to work independently and in a team environment Positive attitude, initiative, and flexibility in dynamic situations Significant experience reviewing and negotiating contracts Advanced written and verbal communication skills Ability to maintain composure and professionalism under pressure Proactive problem-solving and ability to anticipate needs Strong customer service orientation and stakeholder relationship-building Skilled in data-driven decision-making and post-event analysis Maintains confidentiality and demonstrates integrity Advanced research and analytical skills Advanced interpersonal skills, including tact and diplomacy Advanced judgment and decision-making ability Proficient in Microsoft Office Suite; experience with Cvent or similar event management platforms Desired Qualifications Familiarity with Navy Federal policies, instructions, and regulations Hours: Monday - Friday, 8:00AM - 4:30PM (flexible) Location: 141 Security Drive, Winchester, VA 22602 Provide input on and influence overall strategic direction of moderately complex enterprise events Lead development of plans, tactics and goals for program area using data-driven and qualitative insights Provide research, analysis and recommendations for event strategies and improvements. Manage event life cycle from conception through execution of complex, multifaceted events; tournaments; group outings; discounted tickets; and virtual offerings. Create and manage timelines, budgets, design, and communications for each event. Develop and maintain collaborative relationships with team members, leadership, key stakeholders, and vendors by partnering and advising to support alignment, visibility, and proactive support of event programming objectives Secure and oversee all vendor contracts, including preparing RFPs, analyzing bids, finalizing agreements, and coordinating venue site visits Provide on-site management and operational leadership for events, ensuring seamless execution, proactive problem resolution, and positive attendee experiences. Research, propose and implement new ideas to automate, streamline, reduce expenses and improve processes and efficiencies Collect and analyze event data; present conclusions and recommendations to improve program effectiveness. Provide recommendations to enhance existing events and propose new events to meet employee and organizational needs. Benchmark events, offerings and results against industry and trends

To oversee, manage and direct Navy Federal's Contact Center Operations (CCO). Provide executive oversight in conjunction with departmental executive management. Offer leadership and strategic direction to sustain superior member service, high operational efficiency and optimal resource management. Develop, direct, and administer comprehensive policies and programs to drive and support CCO division objectives, initiatives and operations. Ensure Contact Center strategies and activities align with department's mission, vision and values and corporate objectives. Direct report to SVP Contact Center Operations and Support. Extensive experience with financial and member service operations to include understanding of effective member service philosophy Extensive experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems Significant experience in driving change management and influencing organizational culture and values Extensive experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members Extensive experience in identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems Advanced knowledge on how to apply innovative and effective management techniques to maximize project and staff performance Advanced knowledge of federal and state laws, rules and regulations governing Contact Center operations, and associated regulatory compliance matters Desired Qualifications Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives Knowledge of Navy Federal operational systems Advanced skill in being adaptive/flexible; acquire, recognize & apply new information Expert analytical/quantitative, reconciliation and deductive reasoning skills Advanced skill leading with diplomacy & tact while maintaining appropriate assertiveness & persistence Master's degree in Business Administration or a related field, or the equivalent combination of education, training, and experience Hours: Monday - Friday, 8:00AM - 4:30PM (Hybrid) Location: 5510 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 Assume responsibility/accountability for the leadership, direction, and management of Contact Center Operations, related Account Services, Fraud & Digital Services, and CCO Learning Labs branches Provide recommendations to the SVP Contact Center Operations and Support regarding Contact Center operations, and related business improvement strategies Establish and implement short and long-term divisional strategy and goals, objectives, policies, and operating procedures; monitor and evaluate program effectiveness and implement changes as needed Determine and review gaps in divisional performance, establish relevant performance metrics, and ensure appropriate improvements are initiated and managed Adopt and implement strategies to better serve our members through digital transformation (e.g., data and analytics, change management, AI, machine learning, etc.) Identify and assist with the development of Contact Center long and short-term plans and strategies Create an efficiency culture to drive toward the goal of optimizing staff resources within the branches Provide positive leadership to the branches through teaching, training, employee engagement, succession planning, mentorship programs, and retention strategies Serve as liaison to external and internal key decision makers to improve branch performance Review branch effectiveness of operational processes, analyze trends, and report on opportunities for improved efficiencies, technologies, and expansion of company growth Establish credibility throughout Navy Federal, and with executive peers, as an effective spokesman for his/her/their area of responsibility, and developer of financial solutions for business challenges Drive organizational change and learning by embracing new, flexible, and agile approaches to improve business performance and efficiency Establish a closed loop feedback mechanism to identify process and training gaps from frontline team member performance trends to drive quality improvements Increase accuracy of operational forecast planning to maximize attainment of SL's through staffing, policies, technology and lessons learned Advocate for rigorous process improvement actions to reduce call volume Perform supervisory and managerial responsibilities Perform other duties as assigned

The Mortgage Warehouse is a hybrid position which combines elements of both a traditional Commercial Lending Client Specialist and a Loan Operations Specialist. The Mortgage Warehouse Client Specialist provides customer service support and loan operations support to the high-value clients of the Mortgage Warehouse Lending Group. The Mortgage Warehouse Client Specialist works closely with the Warehouse Lending Relationship Managers (RM) and Portfolio Managers to service the client's daily transaction requirements and periodic needs for special services. The Mortgage Warehouse Client Specialist performs a variety of routine and non-routine functions in accordance with standard procedures including collateral onboarding and management, loan advance and repayment transactions, data integrity and quality control, and reporting, all of which is done in a direct client-contact environment. The Mortgage Warehouse Client Specialist partners with other departments and/or outside agencies to resolve problems. Essential Duties and Responsibilities: * Receive credit line advance requests from clients and verify accuracy and data integrity. * Set-up mortgage loan collateral description as specified by clients. * Perform loan advances in loan system and send out-bound wire transfer to recipients specified by clients. * Provide wire tracking information as needed by clients. * Receive in-bound wire transfers which represent repayment proceeds from secondary market loan purchasers. * Interact with clients to determine which mortgage loans are being purchased by secondary market. * Perform payment transactions in loan system as specified by clients. * Receive and review collateral (original mortgage notes) from clients. * Interact with clients to resolve collateral discrepancies/issues. * Image collateral and file electronically in loan system. * Perfect collateral by preparing and attaching bailee notices. * Send perfected collateral to destination specified by clients. * Receive and manage returned collateral. * Perform EOD balancing of both monetary and collateral activity. * Prepare and disseminate daily and monthly reports for internal and client use. Education and/or Work Experience Requirements: * 0-2 years of general banking, transaction and customer support experience * Accurate typing, spelling and grammar skills. * Proficient with applicable computer software. * Excellent written and oral communication skills. * Analytical and customer support skills. * Strong organizational skills. * Strong customer service skills. * Strong problem resolution skills. * Decision making skills. * Critical thinking skills * Leadership skills. Physical Requirements: * Precise hand/eye coordination * Basic keyboarding or other repetitive motions About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

To provide financial consulting services to assist members and non-members with identifying their financial goals and objectives via telephone or video meeting. Act as a catalyst for the promotion and growth of NFIS products and services. Recommend appropriate mixture(s) of insurance/investment products and services to achieve the financial client's goals as a registered representative/advisor/agent of Navy Federal Investment Services (NFIS) and subsidiaries, or incumbent financial firms. Manage smaller dollar volume account size and less complex investment needs. Partners with and refers advanced financial planning needs to NFIS Financial Advisors when needed. Works on assignment that are moderately difficult and under supervision. FINRA Series 7 and combination of NASAA Series 63/65 or 66 registration required. Life & Health Insurance License preferred (or the ability to obtain within 90 days of hire) Effective analytical, decision-making, problem-solving and organizational skills Exercises initiative using good judgment to make sound decisions Effective interpersonal, verbal, and written communications skills Effective planning, organizational, time management and problem-solving skills Effective skill building relationships through rapport, trust, diplomacy, and tack Effective skill exercising initiative and using good judgment to make sound decisions Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes Ability to obtain appointment by the sponsoring insurance company, broker-dealer and/or Registered Investment Advisory Firm Experience in business development to include market strategy, product demonstration and promoting products and services Experience consulting with customers to assess their financial status and identify investment needs Effective knowledge of investment and insurance products Effective knowledge, to interpret industry related laws and government regulations Proficiency with PCs and spreadsheet, database, word processing applications, and financial analysis software Understanding of economic and accounting principles, practices, financial markets, banking, analysis, and reporting of financial data Desired Qualifications Bachelor's degree in Business Administration, Finance or Management or related discipline or related professional experience Knowledge of Navy Federal/NFFG organization, programs, policies and, procedures Desire to pursue designations e.g. CFP, ChFC, CLU Hours: 8:30 - 5:00 PST | EST 8:30 - 5:00 | 9:30 - 6:00 CST Location: 820 Follin Lane, Vienna, VA 22180 |5510 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 9001 Airport Freeway, 9th Floor Suite 925 North Richland Hills, TX 76180 | 4 Concourse Parkway Suite #100 Sandy Springs, GA 30328 |1400 E Golf Road, Schaumburg, IL 60173 | 200 Lake Drive East, Suite 100, Cherry Hill, NJ 08002 Provide investment industry expertise to client investment consultations and servicing of life insurance and full suite of investment products. Administer and document account activity and execution in accordance with NFFG process and procedures and FINRA, NASAA, SEC regulations. Conduct review of accounts to communicate account status, explain activities and inform clients of new offerings. Develop an internal pipeline for smaller dollar volume accounts in compliance with Navy Federal and NFIS policies and procedures. Establish, maintain, and develop business relationships with members and internal/external sources. Execute customer and broker purchase/sales orders of securities for current/new clients. Identify prospective participation partners/opportunities through prospect calling, networking, and leveraging existing participation business. Keep current with legislative and industry updates to identify areas for market growth/opportunities, and/or potential concerns impacting NFIS clients and/or business environment. Monitor accounts to ensure accurate processing, identify discrepancies, errors/concerns and take remedial actions. Monitor, track and report performance of individual sales plans and assigned strategies for leadership. Participate in site audits of registered duties, ensuring documentation and processes comply with Navy Federal standards and FINRA, NASAA, SEC and other regulatory agencies. Prepare standard/special reports required by FINRA, NASAA and SEC, and participate in industry and/or internal audits. Perform other duties as assigned or appropriate

To plan, direct and manage the multi-function operations of the Investor Reporting and Real Estate transactions teams in support of mortgage loans, home equity lines of credit, and business loans. Manage investor reporting activities, relationships with the organization's agency (Government Sponsored Entities - GSEs) and private investor base. Ensure compliance with local, state, and Federal laws and regulations. Manage and account for investor funds and related reporting, account reconciliations, and remittances for secondary market. * Develop strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives * Manage and direct operations to ensure targets, service level agreements and corporate objectives are met * Manage investor funds by controlling and approving disbursements, maintaining records of financial position, and reviewing related financial documentation provided to investors * Serve as point of contact for responding to escalated inquiries from staff and management * Identify and execute opportunities to leverage existing technology to increase team members' efficiency. Drive successful change management around implementation of new technology designed to enhance the team's performance and service levels to members/key third-party stakeholders. * Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units * Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements * Create a team culture of high team member engagement within the team and prioritize team member development and enhanced team contribution to the organization. * Review investor contracts and determine reporting and remitting requirements. * Manage requests for recurring audits. * Collaborate with investors to clarify contract details and coordinate/initiate servicing requirement updates * Collaborate with investors' representatives to resolve problems, prevent financial penalties, and maintain Navy Federal's high quality investor rankings * Oversee the verification of receipt and amount of funds with internal business partners, and resolves discrepancies by authorizing write off and/or negotiating with investor representatives * Manage the review and approval of account reconciliation for investors' Taxes and Insurance ("T&I") custodial Demand Deposit Accounts (DDA) * Review preparation of bank reconciliation reports and schedules in accordance with investor guidelines * Approve reporting packages prepared for investors * Manage functions related to reconciling all servicing general ledgers, servicing invoices at the loan level, application fees, corporate advances, VA funding fees, bad checks, negative CDVs, aging suspense accounts and cash * Oversee processes to ensure balance sheet reconciliations are completed with corrections completed accurately, supported by proper documentation, and cleared in a timely manner * Identify source of errors/discrepancies; research and analyzes data for errors/discrepancies above specific thresholds, document reconciliation issues for resolution/corrective action * Establish qualitative and quantitative measures to meet compliance goals and expectations * Analyze workflow, procedures and practices; make recommendations/implement corrective action to improve quality and/or efficiency * Collaborate with Finance, REL Finance and Mortgage production staff to research, analyze and resolve account related discrepancies * Ensure resolution of a range of escalated discrepancies and appropriate response to inquiries through collaboration with various internal contacts across the organization * Analyze, develop, document, and monitor accounting systems and procedures for account reconciliations to ensure compliance with generally accepted accounting principles (GAAP) and regulatory accounting principles (RAP) * Ensure operations meet Automated Clearing House (ACH) rules and regulations, investor guidelines, state and federal regulations and Navy Federal policies and procedures * Perform supervisory/managerial responsibilities * Ensure adequate/skilled staffing; select employees * Establish performance goals and priorities * Prepare, conduct and review performance appraisals * Develop, mentor and counsel staff * Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) * Ensure section/branch goals and objectives align with division/department strategy * Ensure efficiency of operations * Leadership Level - Supervise daily activities * Perform other duties as assigned * Advanced knowledge of applicable federal and state laws, rules and regulations * Advanced knowledge of financial industry trends, lending practices, products and services, technology, and regulations * Extensive experience in supervising and leading employees * Extensive progressively responsible experience leading and managing a multi-function mortgage/equity loan account servicing, investor reporting or mortgage financial operation, preferably in a large financial institution * Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals * Significant experience in working with mortgage servicing platforms * Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling * Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation * Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes * Expert skill presenting findings, conclusions, alternatives and information clearly and concisely * Expert skill interacting with staff, management, vendors and members diplomatically and tactfully * Expert skill interpreting and applying applicable federal and state laws, rules and regulations * Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships * Expert skill identifying and analyzing business requirements and recommending solutions * Expert skill maintaining composure in a high production and changing environment * Expert skill exercising initiative and using good judgment to make sound decisions * Expert skill in producing desired results and achieving goals and objectives * Expert research, analytical, and problem solving skills * Expert organizational, planning and time management skills * Expert verbal and written communication skills * Advanced database, word processing, spreadsheet, and presentation software skills * Bachelor's degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience Desired Qualifications: * Knowledge of REG AB I and II as they apply to Loan Securitization * Working knowledge of Navy Federal member service related systems e.g., UAD, CICS, TSYS, ARP/SMS * Extensive experience leading large projects/initiatives which have business risk and impact * Advanced knowledge of NFCU policies, procedures, products, and services * Certified Public Accountant designation * Effective skill working with financial accounting systems used in the management and analysis of financial reporting * Master's degree in Finance, Business Administration Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, Virginia 22180

The Manager II provides leadership to highly skilled engineers for cloud platform and is accountable for the performance and results of multiple related teams. Decisions are guided by division objectives. The Leadership impacts the business results of the division by setting priorities, allocating resources, and developing policies and plans. The Manager II- Technical Product Mgmt. is responsible for managing highly skilled engineers and scrum masters The role requires both broad and deep architecture, engineering and strategic experience with Oracle OCI or comparable cloud technologies (MS Azure, GCP, AWS, etc). The candidate should have a history of technical leadership of teams of 5 or more people serving product engineering deliveries and support of such in very technically complex environments. 5+ years experience in attracting, recruiting, and retaining top tier data engineering talent Strong communications skills and demonstrated experience in working with all levels of staff, management, stakeholders, vendors 5-7 years experience in leading, guiding and coaching professional staff 5-7 years experience in resource allocation and management 5-7 years experience in managing multi-million budget and forecasting 5-7 years experience in developing employee performance objectives and conducting performance reviews Knowledge of software development Knowledge of products within area supported 2-4 years technical product management experience 4 years of leading IT Development projects Demonstrated experience with managing and executing product roadmap Proficiency with Agile Project Management Tools (JIRA/ADO/MPP) Working knowledge of resourcing and executing the resourcing of projects 8+ years of leading IT projects, stakeholder management, technology strategy, collaborating with business partners on key initiatives, reporting project status and risk to senior leadership Expert knowledge of the different Testing methodologies (Agile, SCRUM) In depth knowledge of the domains and working closely with the TPM's to ensure PI planning, product enhancements 8+ years of leading IT projects, stakeholder management, technology strategy, collaborating with business partners on key initiatives, reporting metrics and risk to senior leadership Expertise of the multiple software delivery methodologies (Agile, SCRUM) Certification - Certified SAFe (POPM) Certification LPM Bachelor's degree in Tech or equivalent experience Desired Qualifications Advanced degree in Information Systems, Computer Science, Engineering, or related field Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 Drive vision and strategy, road map, and product lifecycle. Responsible for driving successful delivery of products and representing the organization to the outside market, including customers, partners, and analysts. Responsible for creating strong working relationships and influence across leadership, product management, sales, marketing, engineering, and other functional groups to execute product strategy. Engage customer to develop/refine portfolio strategy, influence customer and industry direction, and execute strategy. Ensure product line performance and identify market trends and opportunities. Align technical product teams with product/business managers to meet product execution goals Lead and articulate the metrics, dependencies, and risks of multiple concurrent projects for technical and nontechnical stakeholders Drive demand workflow towards intake & completion from ideas to delivery execution Oversee coordination across product teams, horizontal delivery teams, and stakeholders to ensure roadmaps, interdependencies, and priorities are synchronized through portfolio orchestration Enable stakeholder management that drives transparency across all teams

The Marketing Project Management team is responsible for overseeing the successful completion of an array of projects and initiatives supporting the broader short and long-term brand, marketing, and communication strategies. In addition, the Marketing Project Management team works closely with the various marketing business units and organizational business units throughout the credit union. Specifically, marketing project managers work with product owners, strategy teams, and scrum masters within our Agile Release Train to coordinate and traffic work to external vendors, agency partners, and internal business partners. They also lead the delivery of key initiatives by removing impediments, facilitating team meetings, and attending scrum ceremonies while fostering an environment for high performance while being a liaison to external and internal partners. We are looking for a motivated Summer Associate interested in gaining practical experience in Marketing Operations, Project Management, and Print Production. This position offers a unique opportunity to gain valuable knowledge and direct experience in marketing within the financial services industry, including exposure to print production workflows. It also provides insights into Navy Federal's business processes, technology, resources, and protocols. The successful candidate will work within a collaborative team environment, interacting with various teams in the Marketing department and other business units. The internship program aims to develop technical skills, effective communication, business acumen, analytical abilities, and innovative problem-solving capabilities. The Summer Associate will work with our team to contribute to the end-to-end production of print marketing materials by supporting vendor coordination, quality control, and internal collaboration to ensure timely, cost-effective, and brand-aligned deliverables. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. Responsibilities Manage multiple small projects covering numerous business units Assist in the coordination and trafficking of print marketing materials such as brochures, direct mail, signage, and promotional items. Support vendor management activities including print estimates, timelines, and delivery logistics. Participate in quality control reviews of printed materials to ensure brand consistency and production accuracy. Learn about paper types, finishes, and printing techniques used in marketing collateral. Collaborate with internal teams and external print vendors to ensure timely and cost-effective production. Gain insights into Navy Federal's business processes, technology, resources, and protocols. Lead efforts for one initiative or campaign as assigned - example: 2025 Basically Business Newsletter or CHK Schedule of Fees & Charges Brochure. Maintain/archive project documentation Identify, communicate, escalate, and resolve project issues and risks to branch/division management Manage, coordinate, and deliver project deliverables/tactics to meet deadlines Collaborate closely with a variety of stakeholders, both internal and external, on all aspects of projects, including planning, gathering specifications/requirements, coordinating content, tracking progress of project, approvals, timelines, etc. Provide guidance to help team members and stakeholders Foster relationships with staff, peers, and business unit Perform other duties as assigned Qualifications Currently pursuing an undergraduate degree in Communication Sciences, English, Journalism, Marketing and/or Advertising Effective planning, organizational, and problem-solving skills Effective interpersonal, verbal, and written communication skills Demonstrated skill achieving goals and objectives Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management Ability to take direction and absorb information quickly Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, and applications About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • Fortune 100 Best Companies to Work For 2025 • Yello and WayUp Top 100 Internship Programs • Computerworld Best Places to Work in IT • Newsweek Most Loved Workplaces • Fortune Best Workplaces for Women ™ 2024 • 2025 PEOPLE Companies That Care • Newsweek Most Trustworthy Companies in America • Military Times 2024 Best for Vets Employers • Best Companies for Latinos to Work for 2025 • Forbes 2025 America's Best Large Employers • Forbes 2025 America's Best Employers for New Grads • Forbes 2025 America's Best Employers for Tech Workers • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence • Military.com Top Military Spouse Employers 2025 • 2025 Handshake Early Talent Award From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Department At Navy Federal, Internal Audit's (IA) goal is to provide independent, objective assurance and advisory services designed to evaluate and improve the effectiveness of the risk management process. IA accomplishes its objectives by bringing a systematic, disciplined approach to auditing to evaluate and improve the effectiveness of risk mitigation across all facets of the business. IA includes a diverse range of professionals including certified auditors, subject matter experts who specialize in IT, finance, fraud, regulatory requirements, and data, as well as strategic personnel, all working collaboratively to ensure a seamless experience for Navy Federal and its members. Potential Projects Navy Federal is growing and the environment in which we operate is rapidly evolving, posing new and unique risks to the enterprise. As a result, Internal Audit must continuously adapt to provide assurance to our business partners through a risk-based approach that evaluates the effectiveness of governance, risk management, and the internal control environment. The Summer Associate will be a member of the Internal Audit Strategic Audit Team and will work in a hybrid capacity reporting to leadership at our Vienna, VA or Pensacola, FL campus. This team performs assurance and advisory services across the enterprise, focusing on key strategic initiatives and priorities within the organization. Responsibilities may include supporting control testing on in-flight advisory engagements, assisting with testing on issue closures, developing tools or templates to be used in the audit process, or performing in-depth research on emerging topics impacting internal audit. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. * Assist with advisory engagements to proactively support Navy Federal's strategic priorities and initiatives * Conduct preliminary research, participate in process walkthroughs, document process narratives and workflows, identify key risks and controls, and obtain evidence for testing * Assist in performing testing. Apply critical thinking skills by seeking to understand and execute assigned testing and document results according to professional and internal standards * Review and analyze evidence and adequately document testing results to support Internal Audit's conclusion * Identify and summarize potential findings and recommendations to discuss with senior team members in a timely manner * Prepare workpapers to document relevant information obtained, analyzed, and evaluated that support conclusions * Self-manage workload/timelines and report delays and issues to management * Collaborate with others throughout your internship, including with other Summer Associates * Work well within the team environment, take on challenging stretch assignments for professional growth and development, and have fun! * Currently pursuing a bachelor's degree or higher in Accounting, Business, Finance, Computer Science, or a related field * Familiarity with the internal audit function and processes * Effective research, critical thinking, analytical, and problem-solving skills * Experience in following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations * Interest in risk management, audit, and/or enterprise governance

The Social Media team is a part of our Marketing and Communications department and is responsible for managing and advancing Navy Federal's enterprise-wide social media presence across Facebook, Instagram, TikTok, YouTube, LinkedIn, X, Pinterest, Reddit and keeping the pulse on new or emerging platforms for potential expansion. We partner with business units, other marketing channel teams, and our Social Care Team to identify member and business needs and design social media strategy solutions. Our team blends strategy, creativity, and data to deliver engaging, social-first content to members and prospects. We use platform-native media (e.g., short-form video, animated graphics, and influencer partnerships) to drive brand and product awareness, financial education, acquisition, and affinity, showing up in the moments that matter most. We collaborate with our internal creative team and external media and sports agencies to bring campaigns to life. The Summer Associate will have the opportunity to support the social media strategy and execution of brand campaigns, partnership and sponsorship programs, and community management. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. Must be pursuing an undergraduate or graduate degree in Marketing, Advertising, Communications, Digital Media or a related field. Advanced knowledge of social media channels to include but not limited to TikTok, YouTube, Instagram, LinkedIn, Facebook, X, Pinterest, Reddit). Understanding of social platform specific best practices and trends. Working experience in developing and managing social media campaigns and related budgets for brands, student organizations, and other internships. Effective skill with social media management systems (SMMS) Interest in financial institution communications, brand strategy, partnership and sponsorship awareness, and community management Advanced interpersonal, verbal, and written communication skills Exceptional organizational and project management abilities. Ability to thrive in a fast-paced, deadline-driven environment. Effective research, analytical, and problem-solving skills. Advanced skill maintaining accuracy with attention to detail and meeting deadlines. Ability to exercise initiative and good judgment to make sound decisions. Ability to adapt to new technologies. Ability to provide exceptional customer service. Effective organizational, planning, and time management skills. Ability to work independently and in a team environment; a self-starter who can begin work on ideas and take direction from teammates Hours: Monday - Friday 8:00AM - 4:30PM Location: Remote | 820 Follin Lane, Vienna, VA 22180 Aid and support the implementation of social media strategies and campaigns to effectively communicate the company's vision, mission, and values. Support social engagement programs to encourage positive member and prospect interactions, user-generated content (UGC), and testimonials. Participate in social media campaign plans and editorial calendars, collect and analyze data on performance and effectiveness against campaign goals and department objectives; assist in presenting insights and actionable enhancements to executive leaders. Assist with brand sponsorship and partnership events strategies and execution. Assist in the execution of our organic social content; gather assets and upload into Sprinklr, curate content from live event capture, upload and schedule content in Sprinklr. Bring external perspective and ideas from relevant sources, and stay current with technology, government/policy impacts, industry best practices, and up-to-date competitive insights. Conduct competitor analysis and monitor trends to identify emerging opportunities or challenges. Collaborate with cross-functional teams to ensure brand alignment and support for the company's goals. Coordinate with internal and external stakeholders to ensure a smooth execution of social media campaigns. Tasks/assignments may include but are not limited to supporting our brand awareness social media efforts, organic social presence, sports partnerships, and local community events. Explore community engagement opportunities and new creative ways we can engage with our members, fans/followers. Provide support to the Marketing Department's Social Media Team; depending on the level of expertise and prior experience, will own small projects and assist strategists with larger projects. Support marketing strategy and initiatives to help members, business units, and the credit union achieve goals. Assist and collaborate with various levels of Marketing staff to accomplish tasks/assignments. Maintain professionalism in all interactions, placing member service as a priority. Provide comprehensive day-to-day operational support. Assist in ensuring governance policies for all social media platforms are followed and adhere to the rules of engagement Perform other duties as assigned.

The Credit Card Experiences team seeks to increase cardholder engagement and value by providing relevant offers, communication of benefits, and enhanced member experience throughout the cardholder lifecycle. The Summer Associate will help support cardholder analytics, marketing campaigns, leadership-facing reporting, and product management initiatives for rewards programs. The Summer Associate will help further strategic portfolio goals and initiatives within the lending department while developing strong analytical, collaboration, and critical-thinking skills. The Summer Associate will work in a flexible hybrid manner and report to leadership at either our Vienna, VA or Pensacola, FL campus. Responsibilities will include analyzing data and competitive trends to identify areas of opportunity and then creating recommendations to influence decision-makers. Areas of focus may include creating personalized member engagement through segmentation, evaluating the highly competitive credit card landscape, identifying emerging patterns and trends to answer business questions, and developing models and visualizations to improve decision-making efficiency. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. Currently pursuing a master's degree in related field Experience with research, analysis, and data manipulation Experience using data and analytic tools such as: PowerBI, Databricks, SQL, SPSS Modeler, R, or Tableau Good communication and presentation skills Comfort working with large datasets and telling stories with data Ability to work independently and think outside of the box Strong strategic, critical, and analytical thinking skills Basic knowledge of financial services/payments a plus Collaborate with functional areas to develop and maintain performance metrics, measurements, methods, and targets Obtain quantitative and qualitative data of business processes to analyze, determine, and promote data driven decisions Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations Identify and assess business strategies and opportunities; develop appropriate analytical approaches Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results Compile, research and analyze trends in support of projects and initiatives Manage projects from concept through the planning, analysis, design, testing, implementation, and transition phases Identify and assess business strategies and opportunities; develop appropriate analytical approaches Performs other duties as assigned

The summer associate will support the management of mortgage loan portfolios sold to investors by assisting with key functions including remittance, reporting, and reconciliation. This role involves helping ensure the timely and accurate transfer of funds to investors, supporting the preparation and submission of loan-level and summary reports, and verifying and aligning loan data and financial transactions. The intern will gain exposure to servicing guidelines established by Government-Sponsored Enterprises (GSEs) such as Ginnie Mae (GNMA), Freddie Mac (FHLMC), and Fannie Mae (FNMA), as well as Private Investors. Under supervision, the summer associate will contribute to the accurate and timely execution of investor deliverables while learning the operational and regulatory aspects of mortgage servicing. The summer associate will support a key initiative focused on optimizing the GNMA Pools Adjustments report process. This report is critical for reconciling variances between Navy Federal and Ginnie Mae by adjusting "Other Amounts" in the Mortgage Servicing System (Director 7) for GNMA pools. Currently, over four hundred pools are manually adjusted by analysts, making the process time-intensive and ripe for improvement. As a Summer Associate, you will: * Collaborate with analysts to identify workflow pain points and bottlenecks. * Gather and analyze data to support process improvement recommendations. * Review and document the current workflow to identify opportunities for automation and efficiency gains. This is a great opportunity to gain firsthand experience in financial operations, process optimization, and cross-functional collaboration within a dynamic team environment. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. * Learn about changes in mortgage industry guidelines and regulations to understand how they affect investor reporting tasks. * Assist with daily and monthly reconciliations of loan data and financial records to ensure accurate reporting and remittances. * Help review loan activity to identify and resolve discrepancies, such as rejected loans or default-related transactions. * Support the preparation of investor reports and updates in systems like the Mortgage Servicing System (Director 7) and GNMA's Reporting and Feedback System (RFS). * Contribute to audit preparation by gathering documentation and assisting with compliance reporting for GSEs and private investors. * Participate in monthly reporting tasks and help update models, summaries, and journal entries. * Assist with system updates and process improvements related to investor initiatives. * Collaborate with internal teams and respond to basic inquiries from investors. * Take part in team projects and meetings to support business goals. * Perform other tasks and special assignments as needed. * Currently pursuing a bachelor's degree in a related field * Experience with operational research, analysis, and process improvement * Experience using data and analytic tools such as Excel, Power BI, or Tableau * Good communication and presentation skills * Comfort with organizational design, data gathering and analysis, and telling stories * Ability to work independently and think outside of the box * Strong strategic, operational, and analytical thinking skills * Basic knowledge of financial services/payments is a plus Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna VA 22180

The Marketing Project Management team is responsible for overseeing the successful completion of an array of projects and initiatives supporting the broader short and long-term brand, marketing, and communication strategies. In addition, the Marketing Project Management team works closely with the various marketing business units and organizational business units throughout the credit union. Specifically, marketing project managers work with product owners, strategy teams, and scrum masters within our Agile Release Train to coordinate and traffic work to external vendors, agency partners, and internal business partners. They also lead the delivery of key initiatives by removing impediments, facilitating team meetings, and attending scrum ceremonies while fostering an environment for high performance while being a liaison to external and internal partners. We are looking for a motivated Summer Associate interested in gaining practical experience in Marketing Operations, Project Management, and Print Production. This position offers a unique opportunity to gain valuable knowledge and direct experience in marketing within the financial services industry, including exposure to print production workflows. It also provides insights into Navy Federal's business processes, technology, resources, and protocols. The successful candidate will work within a collaborative team environment, interacting with various teams in the Marketing department and other business units. The internship program aims to develop technical skills, effective communication, business acumen, analytical abilities, and innovative problem-solving capabilities. The Summer Associate will work with our team to contribute to the end-to-end production of print marketing materials by supporting vendor coordination, quality control, and internal collaboration to ensure timely, cost-effective, and brand-aligned deliverables. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. Currently pursuing an undergraduate degree in Communication Sciences, English, Journalism, Marketing and/or Advertising Effective planning, organizational, and problem-solving skills Effective interpersonal, verbal, and written communication skills Demonstrated skill achieving goals and objectives Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management Ability to take direction and absorb information quickly Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, and applications Manage multiple small projects covering numerous business units Assist in the coordination and trafficking of print marketing materials such as brochures, direct mail, signage, and promotional items. Support vendor management activities including print estimates, timelines, and delivery logistics. Participate in quality control reviews of printed materials to ensure brand consistency and production accuracy. Learn about paper types, finishes, and printing techniques used in marketing collateral. Collaborate with internal teams and external print vendors to ensure timely and cost-effective production. Gain insights into Navy Federal's business processes, technology, resources, and protocols. Lead efforts for one initiative or campaign as assigned - example: 2025 Basically Business Newsletter or CHK Schedule of Fees & Charges Brochure. Maintain/archive project documentation Identify, communicate, escalate, and resolve project issues and risks to branch/division management Manage, coordinate, and deliver project deliverables/tactics to meet deadlines Collaborate closely with a variety of stakeholders, both internal and external, on all aspects of projects, including planning, gathering specifications/requirements, coordinating content, tracking progress of project, approvals, timelines, etc. Provide guidance to help team members and stakeholders Foster relationships with staff, peers, and business unit Perform other duties as assigned

The Security Governance & Risk's (SG&R) Security/Cyber Standards & Assurance provides services to test and confirm compliance with the Security Standards by developing, advocating for, and reviewing compliance with Security Control Requirements. Teams include Standards, Standards Compliance & Authorization, Assurance Monitoring and Analytics, and Controls Testing/Regulatory Compliance. Summer Associates working within this area will be aligned with a respective team and be provided opportunities to collaborate and be exposed to the other teams through daily operations and a meaningful project. The Summer Associate - Standards Compliance & Authorizations will develop a working knowledge of Navy Federal's Security Standards and understand how and why they apply to the business, thereby supporting the need for security controls. The Associate will assess Security Non-Compliance Issue (NCI) requests and determine their residual risk through assessment of inherent risk and effective controls. The Summer Associate will support daily operations, including reviewing, assessing, and processing requests for NCIs and Authorizations in alignment with Navy Federal Security Standards, enterprise risk appetite, and industry best practices. The Associate will be expected to perform research, participate in team and stakeholder meetings, and aid business units in ensuring the completeness, accuracy, and validity of their respective requests. The Associate will assist in the evaluation of previously-approved NCIs and Authorizations as they come due for recertification or resubmittal. In addition to participating in day-to-day operations as described, the Associate will complete a project that includes elements of these operations, which will be presented to the team and leadership at the conclusion of the Associate's term. Details on the project will be identified in collaboration with the Associate at the commencement of their term of employment. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. Academic and/or practical knowledge of cybersecurity risks, processes, and controls Knowledge of data security controls and procedures including authentication, access, network security, event logging/monitoring, and encryption Effective planning, writing, and organizational skills Strong analytical, research, and problem-solving skills Strong verbal, written and interpersonal communication skills, including technical writing and a high level of confidence in dealing with executives in technical discussions Hours: Monday - Friday 8:00AM - 4:30PM Location: Remote | 820 Follin Lane, Vienna, VA 22180 Review, assess, and process Security Standard Non-Compliance Issue requests based on residual risk, justification, and remediation plan. Review, assess, and process Security Authorization requests where business activities require approval in alignment with Security Standards. Participate in peer reviews of requests for completeness, accuracy, and validity using established review processes. Leverage various communications channels and participate in meetings with stakeholders to obtain required information. Keep current with Cybersecurity best practices and industry trends and apply these practices as appropriate. Perform other duties as assigned.

The Asset Risk Assessment (ARA) program discovers, identifies, and reports on NFCU's overall IT Business Application risk posture to improve risk awareness and prioritize strategic risk management efforts. The output of the ARA is a certified and approved application attribute data values and an Inherent Risk Tiering/Rating of high, moderate, or low. The ARA program is a 2nd Line of Defense at Navy Federal Credit Union specializing in oversight, guidance, and challenge to the first line (operational business units) to ensure effective risk management and compliance with policies and regulations. The Summer Associate will provide professional execution of day-to-day tasks and special projects while working within established program guidelines. The Summer Associate will help drive the ARA socialization results at scale and help ensure collaboration with Enterprise Technology Services (ETS) partners, Enterprise Data Governance (EDG) partners, Business Unit Risk Officers, NFCU asset Business and IT owners/delegates. Potential projects include: Compiling the generation of not only risk prioritization, reporting and dashboards, but also high value attribute data population Conduct assessments for net new Navy Federal applications and analyze quality gates and checkpoints Analyze data, and utilize presentation skills to design and develop Business Unit awareness, reports and dashboards The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or after. Currently pursuing a bachelor's degree in information technology, Computer Science, Risk Management, or a related field or equivalent combination of training, education and experience Familiarity in cyber security best practices for control mitigation, Vulnerability Management, Business Continuity, Third Party Risk Management, Data Loss Prevention, Network and Cloud Security, etc. Verbal, written, interpersonal skills to communicate clearly and concisely technical and non-technical information to all levels of management and a strong EQ Hours: Monday - Friday 8:00AM - 4:30PM Location: Remote | 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 Effective management of multiple priorities Translation of ARA processes into easily understood terms Advanced research, analytical, and problem-solving skills Proficient verbal and written communication skills Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely Advanced skill working with all levels of management, supervisors, stakeholders and vendors Experience creating/editing presentations using software or other types of material/media

Model risk is the potential for adverse consequences (e.g., financial loss, poor business or strategic decisions, reputational damage) arising from decisions based on incorrect or misused model outputs and reports. Model risk comes down to making informed business decisions by understanding a model's weaknesses or limitations. With a variety of models designed to maintain Navy Federal's financial stability and its ability to make impactful member-related decisions, it is more important than ever to ensure those models are tested, challenged on current model usage and practices, and assessed on the effectiveness for their intended uses. The Model Risk Management (MRM) team serves as a 2nd line of defense, and our mission is to: Be a trusted partner in modeling and risk management Challenge models and deliver transparency for a common interest across the organization Deliver model risk as a competitive advantage that benefits our members Manage model risk, not eliminate it Collectively become a modeling “Center of Excellence” for the enterprise MRM is responsible for maintaining a governance framework that standardizes model risk activities from model development through retirement. MRM uses control processes to ensure sound model risk management across all model lifecycle activities. Core components of Model Risk Management's role include: Identification Maintaining a full inventory of models including documentation, code, and datasets Assessment Assessing the conceptual soundness of models and their risk through analysis Recommending model performance enhancements and risk mitigations Monitoring Monitoring model usage, changes, performance, data drift, and production errors Reporting Providing an enterprise-level assessment of model risk Tracking the status of individual model risk findings and approving mitigation/remediation plans Project - Model Validation: The Summer Associate will complete an end-to-end validation of one of Navy Federal's predictive models. This validation would include analyzing the model's data, conceptual soundness, key assumptions, limitations, estimation, calibration, and implementation as appropriate. The validation may also include developing a challenger model against the original model design. At the conclusion of the validation, the Summer Associate will have identified a list of model risk findings that will be presented to the Model Owner for remediation. The selected model for this project may be within a variety of possible subject domains, such as fraud detection, targeted marketing, underwriting, financial forecasting, and more. Project Steps: Review model documentation and meet with business owners as needed to gain an understanding of the model Conduct a complete independent model validation, which may include, but is not limited to, assessments of the following: Model theoretical framework, fitting methods, assumptions Data creation process, including data preparation and data quality Model specification Model development and performance testing, which may include in-sample, out-of-sample, out-of-time backtesting, sensitivity testing, stress testing, and performance monitoring results Ongoing monitoring plan, including proposed or existing ongoing monitoring metrics and thresholds Appropriateness of the implementation testing plan scope in context of associated model risk, testing metrics, and user acceptance testing (UAT) Code and calculations associated with development/estimation and/or implementation Model documentation including completeness, accuracy, level of details Document and quantify the materiality of each finding Develop recommendations for model developers to mitigate the risks identified The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. Pursuing master's degree in Data Science, Statistics, Mathematics, Computer Science, Engineering or other related field Ability to understand complex business problems Skill in communicating actionable insights using data to technical and non-technical audiences Skill in descriptive, predictive, and prescriptive analytics and modeling Experience in using classification models to solve business problems Demonstrates an understanding of the modeling lifecycle Skill in data mining, data wrangling, and data transformation Skill interpreting, extrapolating, and interpolating data for statistical research and modeling Skill in Python or R Skill in SQL and querying (able to pull/transform your own data) Location: Remote | 820 Follin Lane, Vienna, VA 22180 Leverage technologies - including Python and R - to analyze and gain insights within large data sets Evaluate model design and performance and perform champion/challenger development. Analyze model input data, assumptions, and overall methodology. Using statistical practices, analyze current and historical data to make predictions, and identify risks, and opportunities, enabling better decisions on planned/future events Provide analytics insights and solutions to solve complex business problems Examine data from multiple sources and share insights with leadership and stakeholders Transform data presented in models, charts, and tables into a format that is useful to the business and aids in effective decision-making Develop and maintain an understanding of relevant industry standards, best practices, business processes, and technology used in modeling and within the financial services industry Assess the model's overall fit/suitability with its intended use and purpose Provide subject matter expertise to identify models' key assumptions, limitations, and weaknesses, and recommend practical solutions to mitigate model risk Prepare and present clear, thorough reports to model developers and model owners explaining the analysis performed, the results of the analysis, and recommendations for improvement

The Security Governance & Risk's (SG&R) Security/Cyber Standards & Assurance provides services to test and confirm compliance with the Security Standards by developing, advocating for, and reviewing compliance with Security Control Requirements. Teams include Standards, Standards Compliance & Authorization, Assurance Monitoring and Analytics, and Controls Testing/Regulatory Compliance. Summer Associates working within this area will be aligned with a respective team and be provided opportunities to collaborate and be exposed to the other teams through daily operations and a meaningful project. The Summer Associate - Standards Compliance & Authorizations will develop a working knowledge of Navy Federal's Security Standards and understand how and why they apply to the business, thereby supporting the need for security controls. The Associate will assess Security Non-Compliance Issue (NCI) requests and determine their residual risk through assessment of inherent risk and effective controls. The Summer Associate will support daily operations, including reviewing, assessing, and processing requests for NCIs and Authorizations in alignment with Navy Federal Security Standards, enterprise risk appetite, and industry best practices. The Associate will be expected to perform research, participate in team and stakeholder meetings, and aid business units in ensuring the completeness, accuracy, and validity of their respective requests. The Associate will assist in the evaluation of previously-approved NCIs and Authorizations as they come due for recertification or resubmittal. In addition to participating in day-to-day operations as described, the Associate will complete a project that includes elements of these operations, which will be presented to the team and leadership at the conclusion of the Associate's term. Details on the project will be identified in collaboration with the Associate at the commencement of their term of employment. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. Academic and/or practical knowledge of cybersecurity risks, processes, and controls Knowledge of data security controls and procedures including authentication, access, network security, event logging/monitoring, and encryption Effective planning, writing, and organizational skills Strong analytical, research, and problem-solving skills Strong verbal, written and interpersonal communication skills, including technical writing and a high level of confidence in dealing with executives in technical discussions Hours: Monday - Friday 8:00AM - 4:30PM Location: Remote | 820 Follin Lane, Vienna, VA 22180 Review, assess, and process Security Standard Non-Compliance Issue requests based on residual risk, justification, and remediation plan. Review, assess, and process Security Authorization requests where business activities require approval in alignment with Security Standards. Participate in peer reviews of requests for completeness, accuracy, and validity using established review processes. Leverage various communications channels and participate in meetings with stakeholders to obtain required information. Keep current with Cybersecurity best practices and industry trends and apply these practices as appropriate. Perform other duties as assigned.

Application Whitelisting is a team within the Service Transition group of NFCU's Enterprise Technology Services (ETS). The team manages policies, standards, and processes that govern the use of applications-from inception to retirement-within NFCU compute environments. "Applications" include executables, libraries, scripts, macros, browser plug-ins (or add-ons/extensions), configuration files, and application-related registry entries. The team's primary responsibility is to review, enhance, and implement controls that ensure applications used within NFCU comply with key security policies and standards. A key outcome is the prevention of unauthorized or unvetted software execution on desktops and servers, reducing exposure to security vulnerabilities. This role offers exposure to enterprise security practices, application lifecycle management, and cross-functional collaboration with IT and security teams. Potential Project: As a Summer Associate, you may contribute to the following initiatives: Analyze and categorize application data from tools such as Microsoft Defender, Black Duck, and Checkmarx to identify inconsistencies and build a centralized whitelisting inventory. Design and automate reporting mechanisms for whitelisting status, risk scores, and ownership to improve visibility and decision-making. Collaborate with ServiceNow and CMDB teams to validate data ingestion, resolve discrepancies, and align with enterprise architecture standards. Support attestation workflows and governance discussions to ensure whitelisting policies align with enterprise standards and reduce risk exposure. Develop scripts and APIs to automate data integration and streamline inventory maintenance. Present findings, process improvements, and recommendations to leadership, contributing to the formalization of the whitelisting service. The Summer Associate Program is a 12-week internship running from May to August 2026. Interns will work on meaningful projects that contribute to NFCU's mission while gaining hands-on experience in cybersecurity and enterprise technology. To qualify, applicants must be currently enrolled in an accredited college or university and have an anticipated graduation date of December 2026 or later. Experience: Total Professional Experience 5+ years of which Information Technology Experience is 3+ years and at least 1 year Security Experience Required: Currently pursuing a degree in Cybersecurity, Information Systems, Computer Science, or a related field. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Familiarity with general IT concepts and business processes. Proficiency in Microsoft Office tools. Preferred: Exposure to scripting languages such as Python or PowerShell. Familiarity with application security tools (e.g., Microsoft Defender, Black Duck, Checkmarx). Experience with data analysis or reporting tools (e.g., SQL, Excel, or analytics platforms). Understanding of ServiceNow and CMDB concepts. Interest in process automation and enterprise security governance. Knowledge of software development methodologies (e.g., Agile, DevOps, SDLC) is a plus. Hours: Monday - Friday 8:00AM - 4:30PM EST Location: Remote position if candidate is not local to one of the sites listed below for hybrid work: 820 Follin Lane, Vienna, VA 22180 5550 Heritage Oaks Dr Pensacola, FL 32526 Identify and reconcile inconsistencies in application metadata across multiple enterprise tools and repositories. Apply analytical techniques to detect anomalies and fill gaps in whitelisting-related data. Engage with business and technical owners to validate application ownership and compliance. Use scripting and automation to streamline data preprocessing and ensure real-time updates to the whitelisting inventory. Contribute to governance discussions to align whitelisting practices with enterprise policies. Ensure accurate classification of applications (e.g., SaaS, Third-Party, Custom) and maintain structured tagging based on risk and certification status. Assist in refining questionnaires and validation processes for custom/homegrown applications. Communicate findings and recommendations to stakeholders to support informed decision-making.