Service Manager jobs at Titan Machinery - 720 jobs

The Aviation Customer Service Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities **Pay Range $22.00 - $23.00 Hourly** The pay listed is the Salary or Hourly range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program **Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management (*********************************************************************************************************** . Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities. **General Responsibilities:** Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities. **Specific Duties / Essential Job Functions:** (Other duties may be assigned.) + Monitor and maintain staffing levels with the assistance of the local Human Resources Department. + Ensure that future schedules are complete (days off, vacations, etc.) + Ensure all call offs are covered. + Accommodate increased / decreased client staffing requests. + Manage employee lunches and breaks. + Manage the No-Fault Attendance Policy + Communicate with Client representatives on a frequent basis regarding operations. + Manage daily schedules. + Maintain daily shift report for managers. + Perform basic administrative and payroll functions (if applicable) + Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels. + Effectively coach, counsel and discipline employees. + Work with Safety Quality Manager to ensure the safety and security of the operation. + Set positive, professional example for workforce. + Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities. + Miscellaneous duties as assigned **Supervisory Responsibilities:** **Other:** **Physical Demands:** _The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ + The individual may be required to stand and walk for 2/3 or more of the work shift. + Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift. + Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift. **Work Environment:** _The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ + The work environment has a moderate noise level. **Specific Job Knowledge, Skill, and Ability:** _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position._ **Language Skills:** + Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks. + Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public. **Math Skills:** + Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals **Reasoning Ability:** + Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. + Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times. + Employee must comply with and enforce all guidelines and policies set forth in the ABM Corporation Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. **Education:** High school diploma or GED required. College degree or equivalent work experience preferred. **Experience:** Previous management experience preferred. **Overall:** + Must be 18 years of age or older. + Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable). + Must work schedule as assigned. ABM will accept applications for this position until 10/17/2025. REQNUMBER: 136546 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

The Aviation Customer Service Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customer service requir Customer Service, Supervisor, Aviation, Service, Retail, Property Management

The Aviation Customer Service Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. The Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities

Supervisor- Baggage Customer Service We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Serviceteam in the aviation industry. In this role, youll be responsible for ensuring the safe, efficient, and timely handling of l Customer Service, Supervisor, Baggage, Operations, Service, Leadership, Retail, Property Management

Responsible for the achievement of the location business plan objectives and fulfilling the expectations of all stakeholders (owners, customers, and employees). Provides leadership in evaluating, allocating, and managing human, physical and financial resources for the location. Optimizes the profitable growth of the business, the personal growth of employees, and the satisfaction of customers. Serves as an equipment sales territory manager. Essential Duties and Responsibilities -Executes the business plan and achieves financial performance, including sales, budgets and cost control, according to established goals for a location(s) -Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues -Ensures that appropriate communication takes place within and across all departments at the store location(s) which may include leading regular department management staff meetings and all-employee meetings -Communicates the dealership values, principles, vision and mission within their location -Communicates with other store managers to implement best practices and consistent processes for all departments within the organization -Supports corporate managers in implementing changes in any department within the location -Supports the successful planning and execution of marketing activities and events -Oversees maintenance, security and a professional appearance of the facility and property for the location -Serves as one of the equipment sales territory managers for the location -Provides input to the hiring, development and coaching, evaluation, and effectiveness of the management team and other employees within their store -Manages on-going relationships with key John Deere personnel -Works with the company safety manager and departmental managers to ensure safety equipment is current and employees have a safe work environment. -Supports the successful planning and execution of marketing activities and events in the community -Determines what events/causes the location will donate to and which they will not -Responsible for security of building after hours. In the event of storms etc, ensures building and grounds are secure and protected and on-call with our security company all hours -Conducts regular employee reviews and works with human resources to manage employee concerns -Works with corporate equipment managers to determine new equipment stocking and also used equipment inventory turns Position Qualifications -5+ years of experience in business to business sales -3+ additional years of experience as a parts or service manager or in a sales role preferred -Familiarity with agricultural production and equipment products preferred -Experience dealing with elevated customer issues -Ability to lead and motivate others -Knowledge of financial metrics, marketing experience and a solid understanding of sales, parts and service operations -Solid analytical, business planning, problem-solving, and communication skills -Bachelor's degree in Agriculture, Business or equivalent experience required

The Label Converting Operations Manager is responsible for leading the Empower Label converting center of excellence production facility in Plymouth, MN. This leader must have technical expertise in the various aspects of pressure-sensitive, in-line press printing and label converting and have a proven track record of successfully leading, mentoring, and directing production teams to maintain the operational excellence and high-quality products associated with the Empower Label brand. Responsibilities Operates as a safety advocate for self and all Empower team members. Maintain a safety-first working environment through compliance with all company safety policies and procedures. Direct the day-to-day operations of the production floor ensuring efficient workflow and adherence to production schedules. Oversee all manufacturing processes related to label converting including prepress, analog and digital printing, converting, and packaging for end-use ready customer applications. Oversee shipping and receiving warehouse operation including same-day parcel pick-and-ship program. Drive operational efficiency, waste reduction, and continuous improvement initiatives using standardized work practices supported by lean principles. Serve as the subject matter expert in die-cutting, perforation, sheeting, fan fold, and variable print manufacturing processes. Lead, coach, and mentor a diverse production team to achieve efficiency and quality through a positive, results-oriented and customer-focused work environment. Manage shift schedules, timecards, performance reviews, and training programs to develop team skills and capabilities. Evaluate operational performance using job variances, production metrics, and financial results, and develop programs and countermeasures to align performance with company strategic initiatives. Qualifications Bachelor's degree in business management, supply chain management, engineering or related field preferred, but relative work experience will be considered. A minimum of 10 years of progressive manufacturing leadership experience required with knowledge of printing and in-line press label converting operations. Hands-on knowledge of label converting processes including die-cutting, perforation, sheeting, fan folding, and printing. Excellent problem solving and analytic skills particularly in the troubleshooting of converting equipment and processes. Experience applying lean concepts in a manufacturing environment. Experience managing a safety program in a manufacturing environment. MS Office software proficiency and a willingness to learn additional software. Label Traxx or other label ERP experience a plus. Strong leadership, communication, and interpersonal skills. Willing to travel (5%) to customers, suppliers, and WCP remote locations as needed.

Job DescriptionSkyline Products is a leading manufacturer of innovative electronic signage solutions for the transportation and fuel retailing industries. With over 50 years of proven success and a commitment to engineering excellence, we're looking for driven, collaborative professionals to help us shape the future of intelligent signage. Be part of a team that values quality, innovation, and long-term customer partnerships, all within a company that's built to last. Skyline Products is currently recruiting for a Field Service Manager who be responsible for leading our customer service team and overseeing field operations. The successful candidate will be responsible for ensuring customer satisfaction, managing field operations efficiently, and driving continuous improvement in both areas. You will play a critical role in the post-install stage of a products lifecycle. Job Responsibilities: Customer Service Team Management: Lead and oversee customer service representatives and operations to ensure timely and efficient resolution of customer issues and complaints to ensure a high level of customer satisfaction. Field Operations Team Management: Lead and oversee field operation teams to ensure timely and efficient product pre-installation testing, installations, repairs, and maintenance. Coordinate with field technicians and internal/external obligations to schedule and prioritize tasks and assign/schedule field technicians to optimize service coverage and response times. Team Management and Development: Provide training and support to field technicians to ensure technical competency, customer service excellence, and ensure compliance with safety standards and regulations. Recruit, train, and develop customer service and field operations teams. Improve, develop, and implement policies, procedures, and standards. Collaborate with sales, marketing, customer project manager, product development and engineering teams to develop and implement operational strategies aimed at improving service efficiency and effectiveness. Customer Satisfaction and Relationship Management: Drive and monitor customer issues, feedback and satisfaction levels taking proactive measures to address any issues or concerns in a timely manor. Maintain and manage a field issue database to identify and highlight endemic issues. Build and maintain strong relationships with customers, ensuring their needs are met and exceeded. Serve as a point of escalation for complex customer inquiries or complaints, resolving issues in a timely and satisfactory manner. Performance Analysis and Reporting: Set clear objectives and performance targets and monitor team performance and productivity, ensuring adherence to quality standards and service level agreements. Utilizing the results of the analysis and reporting, use data-driven insights to make informed decisions and drive continuous improvement initiatives. Prepare reports for upper management review Other responsibilities as required. Qualifications and Skills: Bachelor's degree in Business Administration, Operations Management, or related field. MBA or equivalent experience is a plus. 10+ years' experience in managing customer service and field operations teams in a technical industry. Strong leadership skills with the ability to motivate and inspire teams to achieve goals. Excellent communication and interpersonal skills (verbal and written), with the ability to effectively interact with customers, team members, and stakeholders. Analytical mindset with the ability to interpret data, problem-solve with a focus on delivering exceptional service and resolving issues promptly with a willingness to get hands on. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously while maintaining a high attention to detail. Technical/Manufacturing experience highly recommended Knowledge of industry trends, best practices, and regulatory requirements related to client services and customer experience. A well-rounded individual that is a self-starter and has good self-management/organization skills a must Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Publisher) CRM/ERP/Ticketing System Experience (M2M/Heat/NetSuite) Travel 50% - 75% Compensation: $80k - $95k Benefits: Health Care Plan (Medical, Dental and Vision) 401k with company match Life Insurance (Basic, Voluntary and AD&D) Paid Time Off Short Term and Long Term Disability Training and Development Skyline Products is an Equal Opportunity Employer; all decisions are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Powered by JazzHR Q5C7l5CmT7

Skyline Products is a leading manufacturer of innovative electronic signage solutions for the transportation and fuel retailing industries. With over 50 years of proven success and a commitment to engineering excellence, we're looking for driven, collaborative professionals to help us shape the future of intelligent signage. Be part of a team that values quality, innovation, and long-term customer partnerships, all within a company that's built to last. Skyline Products is currently recruiting for a Field Service Manager who be responsible for leading our customer service team and overseeing field operations. The successful candidate will be responsible for ensuring customer satisfaction, managing field operations efficiently, and driving continuous improvement in both areas. You will play a critical role in the post-install stage of a products lifecycle. Job Responsibilities: Customer Service Team Management: Lead and oversee customer service representatives and operations to ensure timely and efficient resolution of customer issues and complaints to ensure a high level of customer satisfaction. Field Operations Team Management: Lead and oversee field operation teams to ensure timely and efficient product pre-installation testing, installations, repairs, and maintenance. Coordinate with field technicians and internal/external obligations to schedule and prioritize tasks and assign/schedule field technicians to optimize service coverage and response times. Team Management and Development: Provide training and support to field technicians to ensure technical competency, customer service excellence, and ensure compliance with safety standards and regulations. Recruit, train, and develop customer service and field operations teams. Improve, develop, and implement policies, procedures, and standards. Collaborate with sales, marketing, customer project manager, product development and engineering teams to develop and implement operational strategies aimed at improving service efficiency and effectiveness. Customer Satisfaction and Relationship Management: Drive and monitor customer issues, feedback and satisfaction levels taking proactive measures to address any issues or concerns in a timely manor. Maintain and manage a field issue database to identify and highlight endemic issues. Build and maintain strong relationships with customers, ensuring their needs are met and exceeded. Serve as a point of escalation for complex customer inquiries or complaints, resolving issues in a timely and satisfactory manner. Performance Analysis and Reporting: Set clear objectives and performance targets and monitor team performance and productivity, ensuring adherence to quality standards and service level agreements. Utilizing the results of the analysis and reporting, use data-driven insights to make informed decisions and drive continuous improvement initiatives. Prepare reports for upper management review Other responsibilities as required. Qualifications and Skills: Bachelor's degree in Business Administration, Operations Management, or related field. MBA or equivalent experience is a plus. 10+ years' experience in managing customer service and field operations teams in a technical industry. Strong leadership skills with the ability to motivate and inspire teams to achieve goals. Excellent communication and interpersonal skills (verbal and written), with the ability to effectively interact with customers, team members, and stakeholders. Analytical mindset with the ability to interpret data, problem-solve with a focus on delivering exceptional service and resolving issues promptly with a willingness to get hands on. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously while maintaining a high attention to detail. Technical/Manufacturing experience highly recommended Knowledge of industry trends, best practices, and regulatory requirements related to client services and customer experience. A well-rounded individual that is a self-starter and has good self-management/organization skills a must Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Publisher) CRM/ERP/Ticketing System Experience (M2M/Heat/NetSuite) Travel 50% - 75% Compensation: $80k - $95k Benefits: Health Care Plan (Medical, Dental and Vision) 401k with company match Life Insurance (Basic, Voluntary and AD&D) Paid Time Off Short Term and Long Term Disability Training and Development Skyline Products is an Equal Opportunity Employer; all decisions are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.

We are seeking a highly skilled and motivated **Technical Lead** to oversee the implementation phase, support activities, and continuous improvement of our **Valve Condition Monitoring (VCM)** data collection models. This strategic global and hands-on role is responsible for supporting global teams, sustaining existing service contracts, and leading the development and deployment of secure data collection solutions. This role is critical to ensuring the successful implementation and long-term reliability of VCM services across diverse industrial environments. **Key Responsibilities:** **1. Technical Support for Global Opportunities** + Serve as the technical authority for VCM technologies to provide expert technical guidance to world area teams pursuing new VCM opportunities. + Assist in solution design, proposal development, and customer presentations to ensure alignment with service capabilities and customer needs. + Act as a technical liaison between regional teams and central engineering, software development, and support resources. + Ensure compliance with industry standards and internal quality protocols during service implementation. **2. Service Sustainment & Troubleshooting** + Act as the primary technical contact for world area VCM teams, providing expert guidance, troubleshooting, and resolution of VCM-related issues. + Diagnose and resolve technical issues affecting existing VCM contracts to maintain service continuity and performance. + Lead root cause analysis and corrective actions for system failures, data collection anomalies, or connectivity issues. + Collaborate with field service and support teams across various Emerson groups to ensure timely resolution and customer satisfaction. + Conduct training sessions and workshops for world area VCM teams on systems configurations and maintenance best practices. + Translate complex technical findings into actionable insights for world area VCM teams, enhancing operational excellence. + Develop and maintain documentation, including service manuals, troubleshooting guides, Functional Design Specifications, and FAQs. + Identify recurring issues and lead root cause analysis efforts to implement long-term solutions. **3. Development & Deployment of Online Data Collection Solutions** + Lead the review, design, and implementation of secure online data collection models using Purdue Enterprise Reference Architecture (PERA) and Data Diode solutions for Industrial Control Systems. + Work closely with cybersecurity, IT, and engineering teams to ensure compliance with data protection standards and operational integrity. + Drive innovation in remote monitoring capabilities to enhance service scalability and responsiveness. **4. Ownership of VCM Implementation Process** + Define, document, and continuously improve the end-to-end VCM implementation process. + Ensure consistent execution across projects, including planning, installation, commissioning, and validation. + Develop and/or recommend tools, training materials, process guides, and best practices to support global deployment teams. **Qualifications, Experience & Skills:** **Required Qualifications** + **Education:** Bachelor's degree in Electrical, Mechanical, Controls/Instrumentation, Computer/Electrical Engineering, or related field; or equivalent practical experience. + **5 Yr experience in IT/OT systems** for industrial and enterprise environments, including networking, credential management, domain services, and application integration. + **OT Networking & ICS Security:** Experience with secure data architectures, including Purdue Model zones/levels, firewalls/jump servers, secure remote access, data diodes/unidirectional gateways, and segmented architectures in plant environments. + Familiarity with industrial plants architectures, control systems, asset management platforms, and IIoT technologies. + **Troubleshooting & Sustainment:** Proven experience in customer-facing technical role, root cause analysis ( **RCA)** process, diagnosing **anomalies** , **connectivity issues** , and **system failures** across field devices and control network. + **Cross‑functional leadership:** Experience acting as a **technical authority/liaison** across regional teams, central engineering, and customer stakeholders; able to run workshops and **deliver training** . + Strong communication, presentation, and interpersonal skills, with ability to lead colleagues by influence (often virtually), and comfortably engage with customers at decision-making levels. + Analytical thinker with excellent project management and prioritization skills; well-organized and detail oriented. + **Documentation & Process:** Able to **define, document, and continuously improve** implementation processes, create **service manuals & troubleshooting guides** , and maintain high-quality knowledge base content. + Excels at self-managing workload and executing multiple concurrent projects to meet deadlines. + Ability to effectively interact with all levels of the organization to meet milestones. **Preferred Qualifications** + **Experience in** **industrial automation** or **asset management/condition monitoring** , including commissioning, support, and troubleshooting of instrumentation or control systems in process industries. + **Instrumentation:** Hands-on with control valves, positioners/digital valve controllers, instrumentation protocols (HART/FOUNDATION Fieldbus/Modbus). + Good understanding of **predictive maintenance** and valve diagnostics technologies. + **Instrumentation:** Experience with Emerson DVCs, ValveLink software, Asset Management Systems, smart instrumentation; calibration and loop checks. + **Cybersecurity:** Familiarity with **IEC/ISA 62443** standard and **NIST SP 800‑82** guide. + **End-to-end solution implementations:** Designed and deployed secure architectures from field device/positioner → control network → historian/cloud → analytics. + **Cyber-OT collaboration:** Worked with **cybersecurity/IT/engineering** to meet **policy/standard requirements** , including segmentation, hardening, logging, and remote access governance; successfully integrated **data diodes** without impacting operations. **Our Culture & Commitment to You:** + At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. + We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. \#LI-AN1 **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together. **Work Authorization** Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. **Equal Opportunity Employer** Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go! **No calls or agencies please.** **Requisition ID** : 25030295 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

We are seeking a highly skilled and motivated Technical Lead to oversee the implementation phase, support activities, and continuous improvement of our Valve Condition Monitoring (VCM) data collection models. This strategic global and hands-on role is responsible for supporting global teams, sustaining existing service contracts, and leading the development and deployment of secure data collection solutions. This role is critical to ensuring the successful implementation and long-term reliability of VCM services across diverse industrial environments. Key Responsibilities: 1. Technical Support for Global Opportunities Serve as the technical authority for VCM technologies to provide expert technical guidance to world area teams pursuing new VCM opportunities. Assist in solution design, proposal development, and customer presentations to ensure alignment with service capabilities and customer needs. Act as a technical liaison between regional teams and central engineering, software development, and support resources. Ensure compliance with industry standards and internal quality protocols during service implementation. 2. Service Sustainment & Troubleshooting Act as the primary technical contact for world area VCM teams, providing expert guidance, troubleshooting, and resolution of VCM-related issues. Diagnose and resolve technical issues affecting existing VCM contracts to maintain service continuity and performance. Lead root cause analysis and corrective actions for system failures, data collection anomalies, or connectivity issues. Collaborate with field service and support teams across various Emerson groups to ensure timely resolution and customer satisfaction. Conduct training sessions and workshops for world area VCM teams on systems configurations and maintenance best practices. Translate complex technical findings into actionable insights for world area VCM teams, enhancing operational excellence. Develop and maintain documentation, including service manuals, troubleshooting guides, Functional Design Specifications, and FAQs. Identify recurring issues and lead root cause analysis efforts to implement long-term solutions. 3. Development & Deployment of Online Data Collection Solutions Lead the review, design, and implementation of secure online data collection models using Purdue Enterprise Reference Architecture (PERA) and Data Diode solutions for Industrial Control Systems. Work closely with cybersecurity, IT, and engineering teams to ensure compliance with data protection standards and operational integrity. Drive innovation in remote monitoring capabilities to enhance service scalability and responsiveness. 4. Ownership of VCM Implementation Process Define, document, and continuously improve the end-to-end VCM implementation process. Ensure consistent execution across projects, including planning, installation, commissioning, and validation. Develop and/or recommend tools, training materials, process guides, and best practices to support global deployment teams. Qualifications, Experience & Skills: Required Qualifications Education: Bachelor's degree in Electrical, Mechanical, Controls/Instrumentation, Computer/Electrical Engineering, or related field; or equivalent practical experience. 5 Yr experience in IT/OT systems for industrial and enterprise environments, including networking, credential management, domain services, and application integration. OT Networking & ICS Security: Experience with secure data architectures, including Purdue Model zones/levels, firewalls/jump servers, secure remote access, data diodes/unidirectional gateways, and segmented architectures in plant environments. Familiarity with industrial plants architectures, control systems, asset management platforms, and IIoT technologies. Troubleshooting & Sustainment: Proven experience in customer-facing technical role, root cause analysis (RCA) process, diagnosing anomalies, connectivity issues, and system failures across field devices and control network. Cross‑functional leadership: Experience acting as a technical authority/liaison across regional teams, central engineering, and customer stakeholders; able to run workshops and deliver training. Strong communication, presentation, and interpersonal skills, with ability to lead colleagues by influence (often virtually), and comfortably engage with customers at decision-making levels. Analytical thinker with excellent project management and prioritization skills; well-organized and detail oriented. Documentation & Process: Able to define, document, and continuously improve implementation processes, create service manuals & troubleshooting guides, and maintain high-quality knowledge base content. Excels at self-managing workload and executing multiple concurrent projects to meet deadlines. Ability to effectively interact with all levels of the organization to meet milestones. Preferred Qualifications Experience in industrial automation or asset management/condition monitoring, including commissioning, support, and troubleshooting of instrumentation or control systems in process industries. Instrumentation: Hands-on with control valves, positioners/digital valve controllers, instrumentation protocols (HART/FOUNDATION Fieldbus/Modbus). Good understanding of predictive maintenance and valve diagnostics technologies. Instrumentation: Experience with Emerson DVCs, ValveLink software, Asset Management Systems, smart instrumentation; calibration and loop checks. Cybersecurity: Familiarity with IEC/ISA 62443 standard and NIST SP 800‑82 guide. End-to-end solution implementations: Designed and deployed secure architectures from field device/positioner → control network → historian/cloud → analytics. Cyber-OT collaboration: Worked with cybersecurity/IT/engineering to meet policy/standard requirements, including segmentation, hardening, logging, and remote access governance; successfully integrated data diodes without impacting operations. Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. #LI-AN1

Join The Garrett Companies and lead maintenance operations for one of our newest luxury communities. The Service Manager is responsible for ensuring top-notch resident experiences through proactive maintenance, team leadership, and hands-on problem solving. From overseeing service requests and preventative maintenance schedules to mentoring your team and maintaining curb appeal, you'll be at the heart of our community's success. If you take pride in your work, thrive on excellence, and aren't afraid to roll up your sleeves, we want to hear from you. Location: Rewind at Crest - Colorado Springs Pay: $38 per hour Specific Duties and Responsibilities Ensure apartment homes that have been delivered by construction are move-in ready, and consistently inspect amenities to make sure they are always in proper working condition and clean. Resolve any customer and/or resident-related concerns or objections as they arise. In conjunction with the Community Manager, complete move-in/ move-out inspections with residents. With Community Manager's input, initiate, prioritize, and assign individual maintenance team daily activities, including service requests, housekeeping, apartment turns, compliance, and ordering of supplies. Develops maintenance team members as a mentor. With guidance from the Community Manager, appropriately uses performance counseling to correct and/or improve performance issues when necessary. Maintains relationships with vendors, residents, team members, and associates on a professional level at all times. Consistently and effectively communicates with the Community Manager and relevant teams regarding community performance. Other duties as assigned. Additional Responsibilities Keeps in compliance with and abreast of all OSHA regulations. Works with and supervises outside contractors and vendors. Performs other duties as assigned by Management. Inspects apartment homes, buildings, and common areas regularly. Creates service requests to assign repairs of observed maintenance or housekeeping needs. Develops and maintains preventative maintenance schedule for applicable equipment. Conducts quarterly community audits to include: all operating mechanical and non- mechanical parts; electrical, HVAC, plumbing, roofs, balconies, etc. Ensures compliance with State, Federal and local codes and oversees City and Fire Inspections. Prerequisites 3+ years experience as a Service Supervisor. HVAC and EPA certification strongly preferred. Must provide own tools. Valid driver's license required. Experience with Property Management software, Entrata preferred. Must be willing to be on call and take emergency calls after standard working hours. Pre-Prerequisites (these are the most important items) Positive attitude. Relentless problem solving skills. Will never claim the work of others as their own. We are trendsetters and standards breakers. Our intent is to consistently surprise our audiences by being excellent. Ability to anticipate. Understanding the difference between causation and correlation. We are all broom pushers. Every member of our team is willing to work and support all levels. Physical Demands Ability to climb up to four flights of stairs to access apartments. Ability to walk several acres to inspect community. Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis. Possibly operating dangerous equipment. Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc. Must be able to adapt to inclement weather. Ability to sit or stand for long periods at a time Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Training and Orientation Garrett Companies Onboarding Program in Indianapolis. Membership in professional organizations and continuing education is supported by The Garrett Companies. Company specific Edge 2 Learn training provided.

Job DescriptionService Manager - Lead With Purpose at Mueller's Auto (Pueblo, CO) Mueller's Auto is growing, and we're looking for a Service Manager who can lead with integrity, elevate our team, and help us serve the Pueblo community with excellence. At Mueller's Auto, we see ourselves as public service advocates - our work helps keep families safer, vehicles more reliable, and our city moving. We're building a supportive, high-performing team, and we want a manager who shares our mission, values people, and thrives in a fast-paced, customer-focused environment. If you're a strong communicator, natural leader, and solution-oriented professional who wants to create meaningful impact, this is the opportunity for you. About the Role As the Service Manager at Mueller's Auto, you'll be the operational and relational center of the shop. You'll oversee workflow, communicate with customers, coach your team, and ensure every repair is handled with professionalism and accuracy. This role is ideal for someone who wants both leadership responsibility and hands-on involvement in daily operations. Your key responsibilities will include: Managing and improving the customer experience from first contact to final delivery Writing repair orders with transparency, accuracy, and ethical standards Supporting technicians with clear communication and expectations Maintaining workflow efficiency and minimizing downtime Handling escalations with calm, professionalism, and empathy Helping customers understand value, safety, and long-term solutions Upholding our mission and culture in every interaction Leading the team with accountability, encouragement, and clarity You'll be the person who ensures customers feel heard, respected, and confident in our recommendations - while keeping the shop running smoothly and profitably. Compensation & Schedule We reward leadership and performance with strong, competitive compensation. • Earnings up to $100,000+/year for top performers (Combination of salary + bonus opportunities) • Monday-Friday | 7:30 AM - 5:30 PM • No weekends • Paid training and growth opportunities Benefits We invest in our people because our people are the reason customers trust us. • 401(k) • Healthcare reimbursements • Paid vacation (accrued after 90 days) • Ongoing leadership development and training • A supportive team environment focused on growth and excellence What Makes Mueller's Auto Different Culture matters - and ours is built intentionally. Our #1 value: We are public service advocates. We help make Pueblo safer through honest, high-quality automotive service. How we lead reflects that value: Ethical, transparent communication Respect for customers and coworkers High accountability with zero drama Team-first mentality and collaboration Focus on long-term customer relationships, not pressure sales We believe that great leadership creates great culture, and great culture creates great service. Who Thrives Here You'll excel in this role if you are: A strong communicator who builds trust quickly Organized, detail-oriented, and excellent at follow-through Calm under pressure and skilled at de-escalation Motivating and supportive - but clear and firm on accountability Comfortable with both customer-facing and operational responsibilities Driven to make a meaningful difference in the community Passionate about automotive service and problem-solving Experience in automotive service writing or management is preferred, but we're open to exceptional candidates from similar customer-facing industries who can learn the system and lead well. Apply Today If you want to lead a team that supports you, serve customers who rely on your guidance, and make Pueblo safer and stronger through honest automotive service, we want to talk to you. Apply now to join Mueller's Auto as our Service Manager and help lead a mission-driven shop into its next phase of growth. Text Keith at ************ #hc212324

We are looking for self-motivated, hardworking, team-oriented, customer-driven diesel service technician to join our growing service team throughout our four-state region. If you have a passion for working with construction, agriculture or power generation equipment in a team environment, and are eager to continue learning throughout your career, you will be right at home at Butler. The future of our business is dependent upon developing the capabilities of individuals who live our company mission, demonstrate our values and are hungry to grow their careers. Learn more about becoming a Butler Tech by clicking *************************************************** Monday - Thursday 12:30 p.m.-11:00 p.m. ($1.50 lead differential and $2.00 night differential) Job Responsibilities: The position will involve but not be limited to the following duties: •Assists with scheduling work in the shop and field. •Troubleshoots & repairs all aspects of our product lines. •Will be expected to charge out a large percentage of their time to revenue work orders. •Immediately addresses any safety-related issues in the shop. •Assists with contamination control procedures to make sure proper steps are being followed. •Assists technicians on field jobs with tooling, ordering parts and getting information to them in a timely manner. •Maintains a clean and organized workplace, orderly flow through the shop. •Handles special projects as needed/requested by Service Advisors or Service Manager. •Assists with receiving and delivery of equipment in and out of our yard as needed. •Keeps track of small tools, repairs needed, general condition, and assesses new tools that may be needed. •Works closely with trainees and technicians. •Assists in maintaining the work order process from open to close. This will include taking customer calls; troubleshooting on the phone, open work order, and assign technicians, review, and close work orders after the repair is completed. •Makes final inspection on all work leaving the service department. •Ability to work without supervision. •Develops and enhances working relationships with customers and associates. •Understands the complete process of the service department. •After hour's field service, at times, may be required. •Carries after hour's emergency phone as needed. •Other duties as assigned. Qualifications: •Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education required. •Three (3) years minimum mechanical experience with Caterpillar and AGCO (Ag product line) preferred. •This experience is to include all mechanical, hydraulic & electrical system knowledge, and the troubleshooting of these systems. •All applicants should be familiar with time requirements to perform specific jobs. •Have a working knowledge of the on-line DBS, BMTS, and SIS systems. •Consistently achieve set flat rates on work orders. •Possess strong communication and listening skills, as well as strong problem-solving skills. •Leadership training preferred but not required. •Ability to work well within a team environment. •Ability to work with Ag, Truck and Heavy equipment customers. •Individual must meet driver insurability standards. Trade specific tooling required. Must have valid work authorization and be able to work in the U.S. without company sponsorship. As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Montana and Nebraska. If you desire to grow a career with our team, here are some things we offer in our full benefits package: Generous retirement plan with 8% guaranteed by the company each year once eligibility is met, with no minimum required contributions out of your pocket Health Insurance - 3 plan options Health Savings Account - Employer contribution up to $1,300/year Dependent Care Flex Spending Account Dental Insurance - 2 plan options Vision Insurance Basic Life/AD&D and Supplemental Life Insurance Employer paid Short-Term Disability Coverage - 60% of base pay Maternity and Paternity Benefits Holidays Paid Time Off (PTO) 401(K) Plan Employee Assistance Program (EAP) - including Health Coaching SmartDollar - employer paid financial planning program Legal Shield/ID Shield products Other company-sponsored benefits include uniforms, safety glass allowance, optional Credit Union membership and educational assistance Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization EOE/Vet/Disability #LI-Onsite

We are looking for self-motivated, hardworking, team-oriented, customer-driven diesel service technician to join our growing service team throughout our four-state region. If you have a passion for working with construction, agriculture or power generation equipment in a team environment, and are eager to continue learning throughout your career, you will be right at home at Butler. The future of our business is dependent upon developing the capabilities of individuals who live our company mission, demonstrate our values and are hungry to grow their careers. Learn more about becoming a Butler Tech by clicking *************************************************** Monday - Thursday 12:30 p.m.-11:00 p.m. ($1.50 lead differential and $2.00 night differential) Job Responsibilities: The position will involve but not be limited to the following duties: * Assists with scheduling work in the shop and field. * Troubleshoots & repairs all aspects of our product lines. * Will be expected to charge out a large percentage of their time to revenue work orders. * Immediately addresses any safety-related issues in the shop. * Assists with contamination control procedures to make sure proper steps are being followed. * Assists technicians on field jobs with tooling, ordering parts and getting information to them in a timely manner. * Maintains a clean and organized workplace, orderly flow through the shop. * Handles special projects as needed/requested by Service Advisors or Service Manager. * Assists with receiving and delivery of equipment in and out of our yard as needed. * Keeps track of small tools, repairs needed, general condition, and assesses new tools that may be needed. * Works closely with trainees and technicians. * Assists in maintaining the work order process from open to close. This will include taking customer calls; troubleshooting on the phone, open work order, and assign technicians, review, and close work orders after the repair is completed. * Makes final inspection on all work leaving the service department. * Ability to work without supervision. * Develops and enhances working relationships with customers and associates. * Understands the complete process of the service department. * After hour's field service, at times, may be required. * Carries after hour's emergency phone as needed. * Other duties as assigned. Qualifications: * Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education required. * Three (3) years minimum mechanical experience with Caterpillar and AGCO (Ag product line) preferred. * This experience is to include all mechanical, hydraulic & electrical system knowledge, and the troubleshooting of these systems. * All applicants should be familiar with time requirements to perform specific jobs. * Have a working knowledge of the on-line DBS, BMTS, and SIS systems. * Consistently achieve set flat rates on work orders. * Possess strong communication and listening skills, as well as strong problem-solving skills. * Leadership training preferred but not required. * Ability to work well within a team environment. * Ability to work with Ag, Truck and Heavy equipment customers. * Individual must meet driver insurability standards. Trade specific tooling required. Must have valid work authorization and be able to work in the U.S. without company sponsorship. As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Montana and Nebraska. If you desire to grow a career with our team, here are some things we offer in our full benefits package: * Generous retirement plan with 8% guaranteed by the company each year once eligibility is met, with no minimum required contributions out of your pocket * Health Insurance - 3 plan options * Health Savings Account - Employer contribution up to $1,300/year * Dependent Care Flex Spending Account * Dental Insurance - 2 plan options * Vision Insurance * Basic Life/AD&D and Supplemental Life Insurance * Employer paid Short-Term Disability Coverage - 60% of base pay * Maternity and Paternity Benefits * Holidays * Paid Time Off (PTO) * 401(K) Plan * Employee Assistance Program (EAP) - including Health Coaching * SmartDollar - employer paid financial planning program * Legal Shield/ID Shield products * Other company-sponsored benefits include uniforms, safety glass allowance, optional Credit Union membership and educational assistance * Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization EOE/Vet/Disability #LI-Onsite

The Service Manager will lead our service department, ensuring exceptional service delivery and customer satisfaction. This role involves managing service technicians, coordinating service operations, and fostering strong client relationships to enhance the company's reputation and growth. Job Description: Role & Responsibilities Team Leadership: Manage and mentor a team of service project managers, estimators and technicians. Provide training and conduct performance evaluations to ensure high-quality service. Service Operations: Coordinate and oversee all service activities, ensuring efficient scheduling and timely completion of electrical service requests. Work with the internal Operation team to establish service accounts with completed projects. Customer Engagement: Develop and maintain strong relationships with clients, addressing service inquiries and resolving issues to ensure customer satisfaction. Manage service estimator to ensure timely bids and efficient turnaround times on pricing. Coordination with BD & PreCon team to establish consistent presence in front of existing customers as well as tracking new opportunities. Quality Control: Ensure all service work adheres to industry standards and safety regulations, maintaining high-quality outcomes. Process Optimization: Identify and implement improvements in service delivery processes to enhance efficiency and effectiveness. Inventory Oversight: Manage inventory of service parts and equipment, ensuring availability and cost control. Manage quantity of Fleet (service trucks) and planning for future growth. Performance Reporting: Prepare and present reports on service department performance, including metrics on response times, customer feedback, and financial outcomes. This includes labor projections and anticipating market trends to plan growth. Qualifications and Education Requirements Bachelor's degree in electrical engineering, Business Administration, or a related field preferred. Minimum of 5 years of experience in a service or project management role within the electrical contracting industry. Strong leadership and team management skills. Excellent communication and customer service abilities. Ability to manage multiple priorities in a fast-paced environment. Proficiency in service management software and tools. In-depth knowledge of electrical systems and safety standards. Physical Requirements This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines. This position requires the ability to lift files and open file cabinets. Employees are frequently required to sit, stand, and occasionally required to bend, kneel, reach, stoop, or crouch. This position may occasionally lift up to 10 pounds. Pay Range: $104,500.00 - $133,000.00 Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only. In addition to base compensation, Hunt Electric offers a robust benefits plan. See below for additional details or visit our website at Hunt Electric Careers. Hunt Electric Corporation and affiliates are equal opportunity employers and afford equal opportunity to all qualified applicants for consideration in all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other status protected under local, state or federal laws. Hunt Electric Corporation participates in E-Verify. As part of our recruitment, screening, and hiring processes, your resume may be reviewed using AI tools to help us identify relevant skills and experience. The use of such AI tools is subject to human oversight and every hiring and employment-related decision is thoughtfully reviewed by a real person.

Job Description The Manager ITSG Services position will manage and develop service teams within the IT Solutions Group (ITSG) division at Loffler Companies. While this is not a hands-on technical role, it requires a strong foundational understanding of IT infrastructure and service delivery. The ideal candidate will be capable of guiding teams, reviewing work for quality, and supporting troubleshooting efforts by understanding how systems interact and how technical problems are approached. Additionally, this role will act as an informal compliance stewardhelping to shape internal processes to align with the growing expectations around cybersecurity and regulatory compliance that clients increasingly demand from their managed service providers. Essential Duties and Responsibilities: All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned": Service Delivery 40% Accountable for client satisfaction within assigned service team(s). Accountable for service requests and projects within assigned service team(s), function as the single point-of-contact for problem identification and resolution for issues that have been escalated. Identify and work to improve gaps in our procedures and documentation that affect the delivery of service agreements and project statements of work. Provide strategic oversight and guidance on technical work performed by service teams, ensuring alignment with best practices and operational standards. Help shape service delivery processes and documentation to reflect evolving compliance and cybersecurity expectations, offering input that supports audit readiness and regulatory alignment without assuming formal compliance ownership. Management Duties 30% Perform personnel management within assigned service team(s). Direct subordinates in their responsibilities for all service requests, from scheduled projects & proactive support to day-to-day requests and business critical outage situations. Develop career goals with learning management and skill assessments including education paths, certification requirements, and annual reviews. Accountable for team education and World Class delivery of Loffler solutions. Interview and hire potential candidates for assigned service team(s). Analysis of service team utilization, service request metrics, SLAs, and other KPIs. Accountable for review, quality, and approval of timesheets for employees within assigned service team(s). Accountable for weekly invoicing of service that falls outside the scope of monthly service agreements. Department Operation 25% Working within current operational priorities lead the improvement of assigned areas of focus. Collaborate with department management team to continuously review the service teams, team lead/supervisors, service/project results, agreement coverage, as well as tools and documentation. Prioritize areas that require improvement. Ensure that stable areas aren't falling behind. Identify changes required to push our own standards as a World Class service organization. Department operation areas of focus include (but are not limited to): Staffing Department culture Onboarding standards Technology standards Automation & workflow Proactive support with a Security first mindset Client documentation Service delivery requirements Vendor relationships Technology solution stack Agreement review & "true ups" Other responsibilities 5% Project management of special internal projects as needed Pre-sales assistance when other resources are not available Assist in managing service delivery on other teams when their manager is not available Other related duties as assigned Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written. Supervisory Responsibilities: Carry out supervisory responsibilities in accordance with organizations policies and procedures. Responsibilities include interviewing, selecting and training employees; planning, assigning and directing work; mentoring and appraising performance; rewarding and disciplining employees; addressing customer concerns and resolving problems. Understand and enforce company policies and procedures. Qualifications/Requirements: Strong organizational, presentation, and customer service skills Proven ability to lead and develop IT engineering teams with a cybersecurity-first mindset guiding them in solving client problems, delivering projects, and operating in an environment increasingly shaped by compliance requirements. Familiarity with SOC 2 principles and CIS Controls, with the ability to embed these frameworks into service delivery processes and team practices. Skill in strategic planning with an ability to think ahead and plan over a 612-month time span Skill in leading people and getting results with a strong customer orientation Exceptional written and oral communication skills. Ability to manage individuals in a fluid environment. Ability to focus on priorities while working in a fluid environment. Ability to relate well at all levels of the organization, building rapport, and maintaining collaborative relationships. Exceptional understanding of process and how to improve it. Understand when to work independently, when to use a team, and when to delegate to others. Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law. Education/Experience: Experience leading technical teams within a client-facing IT services environment. 7+ years related industry experience, and/or training, or equivalent combination of training and experience. 2+ years management experience. Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. High energy position dealing with clients daily. Requires occasional evening and/or weekend work for both scheduled and on-call activities Ability to lift 40 pounds. The noise level in the work environment is usually minimal. For information on the physical demands of this job, see Human Resources. The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off. Why Work for Us? Top Workplace Career Advancement Employer Paid Life Insurance and Disability Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave Benefits Package including FSA, Medical, Dental, and Vision 401K with Employer Match Tuition Reimbursement

The Manager - ITSG Services position will manage and develop service teams within the IT Solutions Group (ITSG) division at Loffler Companies. While this is not a hands-on technical role, it requires a strong foundational understanding of IT infrastructure and service delivery. The ideal candidate will be capable of guiding teams, reviewing work for quality, and supporting troubleshooting efforts by understanding how systems interact and how technical problems are approached. Additionally, this role will act as an informal compliance steward-helping to shape internal processes to align with the growing expectations around cybersecurity and regulatory compliance that clients increasingly demand from their managed service providers. Essential Duties and Responsibilities: All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned": Service Delivery 40% Accountable for client satisfaction within assigned service team(s). Accountable for service requests and projects within assigned service team(s), function as the single point-of-contact for problem identification and resolution for issues that have been escalated. Identify and work to improve gaps in our procedures and documentation that affect the delivery of service agreements and project statements of work. Provide strategic oversight and guidance on technical work performed by service teams, ensuring alignment with best practices and operational standards. Help shape service delivery processes and documentation to reflect evolving compliance and cybersecurity expectations, offering input that supports audit readiness and regulatory alignment without assuming formal compliance ownership. Management Duties 30% Perform personnel management within assigned service team(s). Direct subordinates in their responsibilities for all service requests, from scheduled projects & proactive support to day-to-day requests and business critical outage situations. Develop career goals with learning management and skill assessments including education paths, certification requirements, and annual reviews. Accountable for team education and World Class delivery of Loffler solutions. Interview and hire potential candidates for assigned service team(s). Analysis of service team utilization, service request metrics, SLAs, and other KPIs. Accountable for review, quality, and approval of timesheets for employees within assigned service team(s). Accountable for weekly invoicing of service that falls outside the scope of monthly service agreements. Department Operation 25% Working within current operational priorities lead the improvement of assigned areas of focus. Collaborate with department management team to continuously review the service teams, team lead/supervisors, service/project results, agreement coverage, as well as tools and documentation. Prioritize areas that require improvement. Ensure that stable areas aren't falling behind. Identify changes required to push our own standards as a World Class service organization. Department operation areas of focus include (but are not limited to): Staffing Department culture Onboarding standards Technology standards Automation & workflow Proactive support with a Security first mindset Client documentation Service delivery requirements Vendor relationships Technology solution stack Agreement review & "true ups" Other responsibilities 5% Project management of special internal projects as needed Pre-sales assistance when other resources are not available Assist in managing service delivery on other teams when their manager is not available Other related duties as assigned Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written. Supervisory Responsibilities: Carry out supervisory responsibilities in accordance with organizations policies and procedures. Responsibilities include interviewing, selecting and training employees; planning, assigning and directing work; mentoring and appraising performance; rewarding and disciplining employees; addressing customer concerns and resolving problems. Understand and enforce company policies and procedures. Qualifications/Requirements: Strong organizational, presentation, and customer service skills Proven ability to lead and develop IT engineering teams with a cybersecurity-first mindset - guiding them in solving client problems, delivering projects, and operating in an environment increasingly shaped by compliance requirements. Familiarity with SOC 2 principles and CIS Controls, with the ability to embed these frameworks into service delivery processes and team practices. Skill in strategic planning with an ability to think ahead and plan over a 6-12-month time span Skill in leading people and getting results with a strong customer orientation Exceptional written and oral communication skills. Ability to manage individuals in a fluid environment. Ability to focus on priorities while working in a fluid environment. Ability to relate well at all levels of the organization, building rapport, and maintaining collaborative relationships. Exceptional understanding of process and how to improve it. Understand when to work independently, when to use a team, and when to delegate to others. Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law. Education/Experience: Experience leading technical teams within a client-facing IT services environment. 7+ years related industry experience, and/or training, or equivalent combination of training and experience. 2+ years management experience. Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. High energy position dealing with clients daily. Requires occasional evening and/or weekend work for both scheduled and on-call activities Ability to lift 40 pounds. The noise level in the work environment is usually minimal. For information on the physical demands of this job, see Human Resources. The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off. Why Work for Us? Top Workplace Career Advancement Employer Paid Life Insurance and Disability Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave Benefits Package including FSA, Medical, Dental, and Vision 401K with Employer Match Tuition Reimbursement Loffler Core Values: What Defines our Culture. Positive Attitude: Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Integrity: Live the Mission. Be Honest. Delivery of Commitments. Do What is Right. Innovation: Be a Visionary. Welcome New Ideas. Work Smarter. Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job. Professionalism: Commit to Excellence. Learn & improve. Looks and Words Matters. Best in Industry; Field Expert. Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable. Trustworthiness: Dependable & Reliable. Honor Commitments. Quality Counts.

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability. Skills/Qualifications Required High School Diploma/GED; Bachelor's degree preferred Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: Have an active driver's license Be at least 21 years of age Obtain a DOT medical certification Provide documentation regarding their previous employment Preferred Experience working in a sales related role Customer service experience, preferably in an industrial or service industry Training or instructor experience Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: • Competitive Pay • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) • Disability, Life and AD&D Insurance, 100% Company Paid • Paid Time Off and Holidays • Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. Job Category: Service Organization: Rental Employee Status: Regular Schedule: Full Time Shift: 1st Shift

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability. Skills/Qualifications Required High School Diploma/GED; Bachelor's degree preferred Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: Have an active driver's license Be at least 21 years of age Obtain a DOT medical certification Provide documentation regarding their previous employment Preferred Experience working in a sales related role Customer service experience, preferably in an industrial or service industry Training or instructor experience Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: • Competitive Pay • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) • Disability, Life and AD&D Insurance, 100% Company Paid • Paid Time Off and Holidays • Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. Job Category: Service Organization: Rental Employee Status: Regular Schedule: Full Time Shift: 1st Shift