Patient Access Representative jobs at Tucson Medical Center - 427 jobs

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. **Seeking EMTB / EMTA / Paramedic for Plasma Donation Center!** **NOTE:** Salary is based on licensure and experience **Job Title:** **Center Medical Specialist** **Are you looking for something different?** Did you know that your skill set/experience makes you a valuable candidate for a Center Medical Specialist position in one of our plasma donation centers? Grifols prides itself on its family-like culture. Our company has more than tripled its workforce in the last 10 years - **we're growing, and you can grow with us!** For more information visit: ********************* **What's In It for You** + Competitive Pay + Career Growth/Promotions + Geographic mobility among our more than 300 donation centers + No Third Shift + Incredible Comprehensive Benefits Package Including: Medical, Dental, Vision, up to 5% 401K match, Tuition Reimbursement, PTO, Holiday Pay, Opportunity to participate in Company Bonus Program **About the Job** + Perform physical examination and establish medical history to determine donor suitability + Build rapport with donors to ensure overall customer satisfaction + Ensure donor and staff confidentiality + Responsible for donor awareness to potential hazards + Provide donor education regarding general health and provide counseling regarding unacceptable test results + Evaluate & manage donor injuries and adverse events + Perform evaluations of any history of illness or medications to ensure continued donor suitability + Assist in employee training + Administer employee Hepatitis Vaccine program **Job Requirements** + Educated and currently certified/licensed in the state of employment and according to state requirements as a Registered Nurse, Licensed Practical Nurse, Licensed Vocation Nurse, Paramedic, or EMT. + Current CPR certification required. **Attributes:** -Work is performed both standing and sitting for up to 2 to 4 hours per day each. -The position does require bending and twisting of neck up from 1 to 2 hours per day. -Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. -Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. - Frequent foot movement; may squat, crouch or sit on one's heels on rare occasion. Occasionally walks, bends and twists at waist. -Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. -Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. -Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. -Works independently and within guidance of oral or written instructions. -Performs a wide range of tasks as dictated by variable demands and changing conditions. -Relates sensitive information to diverse groups. Work is performed in a plasma center. -Exposure to biological fluids with potential exposure to infectious organisms. -Exposure to electrical office and laboratory equipment. -Exposure to extreme cold below 32 degrees F while performing functions in plasma freezers. Personal protective equipment required such as protective eyewear, garments, gloves and cold-gear. **\#biomatusa** **\#app** Third Party Agency and Recruiter Notice: Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate. **Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.** **Location:** 4020 North 19th Avenue Phoenix AZ 85015 Learn more about Grifols (************************************** **Req ID:** 538115 **Type:** Regular Full-Time **Job Category:** OPERATIONAL TECHNICAL AREA

Job DescriptionDescription: Job Title Medical Registration Specialist Department Medical Registration Reports to Site Manager Status Full Time/Non Exempt Responsible for greeting and registering patients, as well as verifying all patient information and insurance details. Additionally, the medical registration specialist must collect co-pays, answer calls, and communicate with other medical employees as needed. Medical registration specialist may also schedule patient appointments. Medical Registration Specialist Detailed Responsibilities Greets and directs patients and visitors. Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment. Verifies patient's appointments and time upon registration. Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's records. Works closely with billing and scheduling departments for patient insurance verification. Collect co-pays, deductibles and inquire on previous balances. Assists with other medical office needs, including scheduling, telephone inquiries and taking payments. Operates a personal computer and appropriate software packages or its equivalent. Assist in requests for medical records. Meet productivity, quality/accuracy and collections benchmarks. Flexible to work at multiple locations and different shifts. Performs other related duties as assigned or requested. Medical Registration Specialist Specific Job Knowledge, Skill, and Ability Excellent telephone skills and etiquette. Ability to answer phone calls from patients, referring physicians and staff. Use computer system to verify and update patient demographics. Scan materials or copy records to maintain patient files. Ability to comply strictly with our core values (respect, integrity, compassion and excellence) with patients, fellow employees, physicians and vendors. Communicate effectively with all departments about patient needs Assist coworkers with all registration tasks and patient needs/requests. Maintain a working knowledge of all insurance plans. Which includes collection of co-pay and allowable from patient. Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress. Must be able to multitask in a very busy environment while maintaining attention to detail. Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Maintains confidentiality Among the many benefits of a career with Southwest Medical Imaging, are the following: Medical, Dental & Vision Coverage Potential for remote work after training Health Savings Accounts (HSA-available if enrolled in a high deductible plan) Flexible Spending Accounts (FSA) Dependent Care Reimbursement Accounts (DCRA) Employee Assistance Program (EAP available if enrolled in Health plan) 401(k) retirement plan Paid Time Off (PTO) Company Paid Basic Life & AD&D Insurance Voluntary Life Insurance Voluntary Short Disability Company Paid Long-Term Disability Pet Discount Program 6 paid Company Holidays Floating Holiday, Jury Duty & Bereavement Leave Tuition Reimbursement Competitive Salary Leadership Mentoring Opportunities Requirements: Qualifications High School Diploma or Equivalent Strong customer service and interpersonal skills 1+ year of experience working in healthcare (i.e. patient admitting,/registration, patient accounting, medical records, physician's office) or completion of a medical billing or medical assistant trade school certificate or 2+ years experience working in customer service within a non-healthcare industry Basic computer Skills Physical Requirements While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.

Job Title Medical Registration Specialist Department Medical Registration Reports to Site Manager Status Full Time/Non Exempt Responsible for greeting and registering patients, as well as verifying all patient information and insurance details. Additionally, the medical registration specialist must collect co-pays, answer calls, and communicate with other medical employees as needed. Medical registration specialist may also schedule patient appointments. Medical Registration Specialist Detailed Responsibilities Greets and directs patients and visitors. Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment. Verifies patient's appointments and time upon registration. Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's records. Works closely with billing and scheduling departments for patient insurance verification. Collect co-pays, deductibles and inquire on previous balances. Assists with other medical office needs, including scheduling, telephone inquiries and taking payments. Operates a personal computer and appropriate software packages or its equivalent. Assist in requests for medical records. Meet productivity, quality/accuracy and collections benchmarks. Flexible to work at multiple locations and different shifts. Performs other related duties as assigned or requested. Medical Registration Specialist Specific Job Knowledge, Skill, and Ability Excellent telephone skills and etiquette. Ability to answer phone calls from patients, referring physicians and staff. Use computer system to verify and update patient demographics. Scan materials or copy records to maintain patient files. Ability to comply strictly with our core values (respect, integrity, compassion and excellence) with patients, fellow employees, physicians and vendors. Communicate effectively with all departments about patient needs Assist coworkers with all registration tasks and patient needs/requests. Maintain a working knowledge of all insurance plans. Which includes collection of co-pay and allowable from patient. Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress. Must be able to multitask in a very busy environment while maintaining attention to detail. Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Maintains confidentiality Among the many benefits of a career with Southwest Medical Imaging, are the following: Medical, Dental & Vision Coverage Potential for remote work after training Health Savings Accounts (HSA-available if enrolled in a high deductible plan) Flexible Spending Accounts (FSA) Dependent Care Reimbursement Accounts (DCRA) Employee Assistance Program (EAP available if enrolled in Health plan) 401(k) retirement plan Paid Time Off (PTO) Company Paid Basic Life & AD&D Insurance Voluntary Life Insurance Voluntary Short Disability Company Paid Long-Term Disability Pet Discount Program 6 paid Company Holidays Floating Holiday, Jury Duty & Bereavement Leave Tuition Reimbursement Competitive Salary Leadership Mentoring Opportunities Requirements Qualifications High School Diploma or Equivalent Strong customer service and interpersonal skills 1+ year of experience working in healthcare (i.e. patient admitting,/registration, patient accounting, medical records, physician's office) or completion of a medical billing or medical assistant trade school certificate or 2+ years experience working in customer service within a non-healthcare industry Basic computer Skills Physical Requirements While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.

Patient Access Representative Position Code: PtAccessRp-____ Department: Patient Access Safety Sensitive: ☒ Yes ☐ No Reports to: Patient Access Manager Exempt Status: ☐ Yes ☒ No All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be among the kindest, highest quality health systems in the country. . At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry. Key Responsibilities □ PAR: Customer Service and Patient Satisfaction * Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement. * Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries. * Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.). * Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals. * Participates in on-going process improvement activities for the team. * Floats to other work areas, as requested, and regularly works nights, weekends, holidays, and extended hours when needed. Registration/Admitting/Discharge of Patients * Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines. o Enters new patient data and/or verifies patient records are up to date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary. o Verifies insurance eligibility and benefits within a timeframe determined by KHI. o Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed. o Ensures identified information are complete and scanned into patients' electronic health record (EHR) (insurance cards, photo ID's, physician orders, and other admission documents. o Obtains signatures on all required forms. o Demonstrates ability to manage co-payments, deductibles, allowances, etc. as instructed. Patient Processing * Accurately balances daily cash to include completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services. * Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR. * Quality performance scores must meet defined goals. * Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements. * Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts. * Regularly works nights, weekends, holidays, and extended hours when needed. □ Lead PAR: * Meets all PAR requirements. * Provides day to day leadership and supervision of PAR team members, trains and orients new hire PAR's, and works with Supervisors to provide continuous training of existing staff. * Performs QA audits of registrations, works account checks, and responds to account denials. * Assists with the scheduling of staff to ensure appropriate coverage. * Participates in the interviews for hiring new staff within the unit, as well as providing feedback to the PAR supervisors for performance evaluations. * Identifies, supports, and manages process improvement initiatives for the team. * Collaborates with management to assist in the day-to-day operations of the team. Qualifications * Demonstrates ability to multitask, prioritize appropriately, and management time efficiently. * Effective oral and interpersonal communication skills. * Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner) Education: High School Diploma or equivalent Experience: □ PAR: Minimum of 1 year of experience working in a customer service position and/or office setting □ Lead PAR: Minimum of 1 year of registration or billing experience in a healthcare setting Certification: American Heart Association BLS The following Departments/Clinics also require DPS Level 1 Fingerprint Clearance Card: * 8050 Resident Clinic * 6601 Joshua Tree Pediatrics * 6616 Urgent Care * 6600 Mountain Shadow Primary Care * 6605 Golden Valley Medical Center * 8110 Patient Access * 6504 Physician Services Float Pool Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master's degree)] Previous experience in healthcare registration, scheduling, and/or authorizations Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position] Exposure Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues. Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job] Able to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift. Able to use telephone and computer software and hardware for most of the shift (90% of the day). ACKNOWLEDGEMENT: This applies to all KHI facilities and is representative of the essential job duties this position will perform. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Print Employee Name Employee Signature Date Date Staff Position Description Created / Revised: 6/28/2019; 7/1/2019; 9/10/2019; 2/20/2024; 7/16/2025

Navajo Preference Employment Act In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference. Overview POSITION SUMMARY The primary purpose of the patient access specialist is to schedule and register patients by accurately collecting and analyzing all patients' demographic, third party coverage (i.e., insurance), and clinical data elements. Incumbent interviews patients and assists them in completing required forms to process medical, dental and pharmacy billing claims. Incumbent is responsible for data integrity to further expedite third party reimbursement and optimize customer satisfaction. This position requires the ability to work under conditions of frequent interruptions and willingness to work flexible schedule. Incumbent also initiates and carries out a variety of clerical duties such as scheduling, changing and cancelling patient appointments, building of provider schedules. Qualifications NECESSARY QUALIFICATIONS Education: High School diploma or GED Experience: Patient Access Specialist I: * Must have six (6) months of experience working in a fast-paced office environment with the ability to manage and prioritize multiple assignments, completing tasks and demands while meeting tight deadlines. Patient Access Specialist II: * Must have two (2) years of experience working in a fast-paced office environment with the ability to manage and prioritize multiple assignments, completing tasks and demands while meeting tight deadlines. Experience with an electronic patient registration software, or similar patient financial services software. Certification: * Must maintain a current valid certification of the following throughout employment: * Basic Life Support (BLS) from the American Heart Association Other Skills and Abilities: A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas: * Must have excellent customer service skills, personal and telephone communication skills * Proficient knowledge and ability to use computer software * Demonstrate through work history the ability to complete special projects; the ability to meet departmental deadlines, analyze, research, and troubleshoot. Demonstrates the ability to solve problems following chain of command * Experience with special projects to meet department demands, must work independently, analyze, research, troubleshoot and resolve issues * Positive communication and working relationships with others * Possession of high ethical standards and no history of complaints * Reliable and dependable; reports to work as scheduled without excessive absences * Ability to handle sensitive and confidential information * Must be proficient with typing and accurate spelling and grammar * Ability to work independently with minimal to no supervision * Ability to work under conditions of frequent interruptions and availability to work a flexible schedule * Possesses and employs an ability to communicate with patients and families during time of emotional and physical stress. * Responds positively to supervision to enhance and improve work performance outcomes. * Completion of an above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job * Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job * Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job * Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC. MENTAL AND PHYSICAL EFFORT The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to individuals with disabilities to perform the essential functions. Physical: Work is mostly sedentary requiring continual ability to sit, stand, walk, twist, and reach for long periods of time. Incumbent will be interviewing patients and preparing the appropriate paperwork for treatment of a patient or initiating a chart. May need to push, pull, and lift up to 10 pounds in the work area. The Incumbent must have the ability for continual near vision, color vision, seeing in fine detail, hearing normal speech, hearing overhead pages over a loudspeaker, telephone use, and occasional ability for far vision. Must have hand manipulation ability simple grasping and use of keyboards. Incumbent will have continual exposure to infectious disease; dust, fumes, gases; and loud noises. Mental: Must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such - information and be able to ascertain that it is accurate as possible. Consequences of obtaining inaccurate information may delay necessary medical treatment, delay billing process, and cause unnecessary frustration and problems. Incumbent must be able to cope with high level of stress; make decisions under high pressure; cope with anger/fear/hospitality of others in a calm way; concentrate; work alone; demonstrate high degree of patience; adapted to shift work; and handle multiple priorities in stressful situations. Incumbent must accept a flexible schedule to meet all business needs. Responsibilities ESSENTIAL FUNCTIONS: * Review, update and maintain all patient data in multiple patient accounting, registration, and scheduling systems by initiating the completion of forms required for billing and admissions. * Interview patients to obtain pertinent registration information, assure document scanning, retrieving, and editing, and patient identification to determine patient's insurance coverage, limitations and communicates to patient any co-pays or deductibles for collection. * Identify patient's potential financial liability for a specific service and identified patients at risk for inability to meet financial liability. Make referral to an appropriate agency or department. Provide an overview of options available to patients/families by assessing patient understanding of registration process to determine appropriate response to patient's questions and applications and communicate appropriate information needed to complete patient's eligibility process. * Collect cash payments for pharmacy and medical services and complete necessary reconciliation in accordance with fiscal policy, including the issuance of a transaction receipt. * Perform insurance verification and prior authorization for patients prior to patient's schedule appointment or procedure. * Assist patients in completing and updating forms required for medical records, third party insurer and the facility. * When assigned, perform all activities of an admitting office (i.e., admitting, discharge, transfer, pre-admissions, pre-verification, etc.) for all patient types; responsible for Admissions Discharge Transfer (ADT) data integrity for admissions, referrals, including Emergency Room (ER) admission to the units (i.e., ICU, PEDS, ACU and OB), and notify all appropriate department of transfer arrangements. * Identify and pre-authorize patients whose health benefits are subject to prior approval to determine the extent of health care for both inpatient and outpatient care. * Collaborate with various departments to expedite patient services and improve patient satisfaction. * Serve patients and visitors by welcoming and greeting them in person and or telephone; answering or referring inquiries; directing patients and visitors. * Work rotational shifts (call back schedule is only for Emergency and Inpatient). * Intake and coordinate motor vehicle accidents/worker's compensation claims visits that are encountered during shift to appropriate personnel. * Follow established guidelines regarding patient identification and income screening for the non-eligible Medicaid patients according to provided technical training information. * Work with software systems for clinical, medical, dental, pharmacy and other healthcare office systems. * Assure required requisitions for various departments are completed and timely routed as appropriate. Ensure unit is stocked with appropriate forms and supplies. Retrieve and print laboratory reports, health summaries, medication lists and other patient records as indicated. * Responsible for electronic health records data entry pertinent to patient service role. * Ensure proper PPE is always worn while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield. * Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (See CDC website for most current updates) * Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction. * Perform other duties as assigned.

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.) Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support. Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies. Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc. Marketing Concierge Provide Sales field calls to referring physicians Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc. Provide set up and assistance with Physician Portal Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events Provide educational information and assisting in campaign roll-outs to selected providers and patients Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.) If You Are: Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: Ability to travel up to 50% during work week. 2 years in Medical, hospitality, Marketing/Public Relations industry preferred Excellent customer service skills At least 2 years experience in training and presenting information to groups/individuals Strong organizational skills Strong working knowledge of MS Word, Excel, PowerPoint We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.

Navajo Preference Employment Act In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference. Overview POSITION SUMMARY The Identity Access Specialist is responsible for access management and provisioning with emphasis on logical access control. Provisioning of access refers to the process of creating, maintaining, and removing user accounts to various systems, while ensuring the right level of access at the right time. The incumbent will work closely with application stakeholders within TCRHCC to ensure that access is provisioned and processed according to the organization's established securities, rights, and privileges, service level agreements, and regulatory compliance guidelines. Working under established guidelines, policies and protocols, this position ensures proper access to all types of enterprise applications and data communications systems and services for each customer, including TCRHCC staff, contractors/vendors, and volunteers. The incumbent is expected to execute this function with consistency, accountability, and exceptional customer service. In addition, the incumbent will assist with improving access management and transition access provision to automated solutions. Qualifications NECESSARY QUALIFICATIONS Education: * High School Diploma or G.E.D Experience: * One year experience in computer related field * Demonstrated successful experience in the following: * One year experience working with the E.H.R. application (ex. registration, ambulatory, ED, scheduling, acute care). * Technical skills (application use of Microsoft Office and Windows operating system, understand/learn system vulnerability, risk assessments and technology gap assessments) Other Skills and Abilities: A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas: * Positive working relationships with others * Possession of high ethical standards and no history of complaints * Reliable and dependable; reports to work as scheduled without excessive absences * Ability to weigh business risks and enforce appropriate information Privacy/Security measures * Ability to read, learn, understand, interpret, communicate, and enforce HIPAA and HITECH laws as well as other regulatory requirements related to information Privacy/Security/privacy * Completion of and, above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job * Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job * Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job * Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC. MENTAL AND PHYSICAL EFFORT The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical: The work includes continuous walking, standing, sitting, bending, kneeling, crouching, twisting, maintaining balance, reaching and occasional driving and climbing. Must be able to lift up to 34lbs of items such as paper and books, computer terminals and printers and occasionally lift up to 75lbs of items such IT hardware, computer terminals, computer terminals, printers and backup batteries. Must have ability to push and pull up to 24lbs and occasionally up to 50 lbs. of equipment as well having both hand manipulation of simple grasping, firm grasping, fine manipulation and use of keyboard. Must be able to see fine details, hearing normal speech, use the telephone and occasionally hear overhead pages. Mental: Incumbent works with a large variety of hardware, operating systems, and applications programs, often with similar goals and differing needs. In addition to looking at problems and challenges from a "system" point of view, the applicant must recognize and understand individual program requirements. Must have ability to cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle high degree of flexibility, handle multiple priorities in stressful situations, work alone, demonstrate high degree of patience and must be able to frequently adapt to shift work and work in areas that are close and crowded. Must accept a flexible schedule to meet unit needs. Environmental: Incumbent may be exposed to infectious disease, dust, fumes, gases, extremes in temperature of humidity, hazardous or moving equipment and loud noises, occasional exposure to chemical agents and unprotected heights. Responsibilities ESSENTIAL FUNCTIONS: * Responsible for security analysis related to Identity and access management, including role process re-engineering, software security configuration, testing, implementation, and assist in roll-out. * Application and user identity and access administration (including maintaining end user security access rules and profiles across multiple systems and platforms) * Manage user accounts and access permissions for TCRHCC computer systems and applications by reviewing user IDs to determine if they are accurate, complete, approved and appropriate. Contact requestor, manager and/or data owner as necessary. If in order, establish the requested access and notify the user * Review security reports and research violations. Quickly respond to customer request and work to resolve security concerns in a timely and efficient manner. * Ensure termination, new hire and transfer procedures are followed and documented. * Develop and update written procedures for provisioning access * Ensure Information Security Policy and any other agreements (i.e. Remote Access) have read been signed * Revalidate access to systems and applications according to schedule. * Create new databases or spread sheets for user's ensuring the proper security is applied as necessary, as well as provide access to databases where necessary. * Assist in the overall security administration initiative for the company. * Complete IT Security related help desk tickets accurately, completely and in a timely manner. * Develop key performance indicators to gauge the quantity of IT Security services and report information to Applications Manager and IT Security. * Provide supporting evidence and documentation for internal and external audits, as well as review audit report and security assessment results to address issues and risks. * Adherence to established Service Level Agreements, established processes, security controls and corporate policies, when provisioning and de-provisioning. * Answers incoming calls or requests to provide broad level of support to customers to identify, troubleshoot, and resolve access related issues * Modify existing access as requested through Information Services' ticketing system, after approvals per policies * Assist IT Security Officer (ITSO) in creating scripts to further advance automated provisioning/de-provisioning * Researching and evaluating new solutions, products and technologies that enhance and improve services * Promotes activities to foster information Privacy/Security awareness within TCRHCC and related entities. * Assists ITSO in providing an annual review of incidents and assist in developing plans to enhance TCRHCC IT/HIPAA Privacy/Security program to the IT/HIM/Compliance departments and Senior Leadership team. * Completes all electronic health record entries accurately and timely pertinent to patient care role. * Participates in departmental workflow and or testing teams as related to electronic health record or other project initiatives. * Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield. * Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates) * Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee and external customer satisfaction. * Performs other related duties as assigned.

The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments. Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic. Job Relationships Reports to the Operations Manager. Principal Responsibilities Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required. Assist guests with the check-in process, verify demographic and insurance information, and update as needed. Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality. Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal. Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards. Refers guests with questions regarding financial liability to appropriate resource(s). Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization. Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact. Document guest requests to the Care Team through EHR. Work appropriate system reports for assigned provider/provider group. Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group. Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience. Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure. Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer. Adhere to patient service standards. Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere. Complete front desk and/or call center duties with a welcoming spirit and efficiency. Adhere to appropriate workflow processes. Collaborate with team members to deliver an exceptional guest experience. Demonstrate an attention to detail. Cultivate a learning/teaching environment with team members. Support other departments as needed. Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives. Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic. This is voluntary growth opportunity. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. License/Certificates Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic. The is a voluntary growth opportunity. Education/Experience High School graduate or GED preferred. Comfortable with technology. Preferred: Administrative or technical background acquired through completion of 2-3 years of college. Preferred: Minimum one (1) year medical office experience Knowledge, Skills and Abilities Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families. Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team. Demonstrate a positive and professional attitude and dress at all times. Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues. Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members. Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities. Ability to effectively multitask under pressure with accuracy in a fast-paced environment. Excellent attendance. Demonstrates intermediate computer skills and knowledge of computer software programs. Treat every interaction as an opportunity to make an impact and deliver excellence. Working Environment Office type environment requiring frequent fluctuations between sitting and standing. PHI/Privacy Level HIPAA1

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional. The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes. HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media. Terros Health is hiring a Call Center Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ. Full-Time, Employed - 40 hours/week Location: Central Ave and Thomas Rd., Phoenix, AZ Monday-Friday, between 8:00 am-6:00 pm (schedules may vary) No Weekends or On-call required At least 2 years of call center experience preferred Bilingual in Spanish is a plus (Additional Language Differential Pay Available) Duties Include: * Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner. * Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented. * Responsible for triage and ensuring all requests for services are completed in a timely manner. * Perform patient pre-registration including accessing and updating patient information. * Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. * Perform data entry and appointment confirmation. * Maintain effective communication with back office staff and providers in all of the health centers as needed. Apply with your resume at wwwterroshealth.org Benefits & Wellness * Multiple medical plans - including a no premium plan for employees and their families * Multiple dental plans - including orthodontia * Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support * 4 Weeks of paid time off in the first year * Wellness program * Pet Insurance * Group life and disability insurance * Employee Assistance Program for the Whole Family * Personal and family mental and physical health access * Professional growth & development - including scholarships, clinical supervision, and CEUs * Tuition discounts with GCU and The University of Phoenix * Working Advantage - Employee perks and discounts * Gym memberships * Car rentals * Flights, hotels, movies and more * Bilingual pay differential

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional. The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes. HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media. Terros Health is hiring a Call Center Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ. Full-Time, Employed - 40 hours/week Location: Central Ave and Thomas Rd., Phoenix, AZ Monday-Friday, between 8:00 am-6:00 pm (schedules may vary) No Weekends or On-call required At least 2 years of call center experience preferred Bilingual in Spanish is a plus (Additional Language Differential Pay Available) Duties Include: Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner. Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented. Responsible for triage and ensuring all requests for services are completed in a timely manner. Perform patient pre-registration including accessing and updating patient information. Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. Perform data entry and appointment confirmation. Maintain effective communication with back office staff and providers in all of the health centers as needed. Apply with your resume at wwwterroshealth.org Benefits & Wellness Multiple medical plans - including a no premium plan for employees and their families Multiple dental plans - including orthodontia Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support 4 Weeks of paid time off in the first year Wellness program Pet Insurance Group life and disability insurance Employee Assistance Program for the Whole Family Personal and family mental and physical health access Professional growth & development - including scholarships, clinical supervision, and CEUs Tuition discounts with GCU and The University of Phoenix Working Advantage - Employee perks and discounts Gym memberships Car rentals Flights, hotels, movies and more Bilingual pay differential Qualifications Minimum High school or GED equivalent is required. At least two (2) years of prior customer service in a high-volume call center or medical setting required. Minimum of one (1) year healthcare triage experience preferred. Knowledge in call center production metrics and management. Medicare/Medicaid/Insurance experience Is necessary. Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook. NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred. This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience. Must pass background check, TB test and other pre-employment screening. Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description As a Scheduling Specialist, you'll be the first touch with our patients and create memorable experiences for all of our patients, providers, and team members. A “patient first approach” is key to success and our Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments. Responsibilities In a call center environment, display the ability to service patient needs while actively accepting inbound calls with a focus on customer service Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location. Minimum goal achievement based on monthly review of various metrics and expected requirements. Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients. Focused and open to learning new skills to take on various roles based on business need Qualifications High School diploma or equivalent Ability to navigate custom computer software and internal systems - NextGen experience a plus! Experience in Medical Office including Insurance Knowledge highly desirable Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment Excellent verbal and written communication skills; with the ability to show empathy and active listening skills Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism Bilingual in Spanish highly preferred but not required

Company Intro At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation's largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas - including 25 ambulatory surgical centers. At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees! Overview As a Scheduling Specialist, you'll be the first touch with our patients and create memorable experiences for all of our patients, providers, and team members. A “patient first approach” is key to success and our Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments. Responsibilities In a call center environment, display the ability to service patient needs while actively accepting inbound calls with a focus on customer service Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location. Minimum goal achievement based on monthly review of various metrics and expected requirements. Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients. Focused and open to learning new skills to take on various roles based on business need Qualifications High School diploma or equivalent Ability to navigate custom computer software and internal systems - NextGen experience a plus! Experience in Medical Office including Insurance Knowledge highly desirable Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment Excellent verbal and written communication skills; with the ability to show empathy and active listening skills Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism Bilingual in Spanish highly preferred but not required Benefits & Perks Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!

Details Department: PCMG-MAIN | PCMG Patient Access Shift: Mon-Fri, Days, 8am-1:30pm Posting #: 994009 Employee Type: Part-Time The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department. Position Duties * Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival. * Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system. * Courteously answers the telephone and answers all questions in a timely manner. * Identifies and refers uninsured and underinsured patients to the Financial Counselor. * Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys. * Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's. * Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner. * Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels. * Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered. * Performs miscellaneous job related duties as requested.

Details Department: PCMG-MAIN | PCMG Patient Access Posting #: 994119 Employee Type: Part-Time Posting Note: Now Hiring: Part-Time Patient Access Representative Are you passionate about helping others and delivering exceptional customer service? We're looking for a friendly, dependable Patient Access Representative to join our team on a part-time afternoon schedule. In this dynamic role, you'll be the welcoming face of our facility-guiding patients and families through the check-in process and helping ensure a smooth, positive experience from the moment they arrive. If you thrive in a fast-paced environment, enjoy supporting others, and take pride in being a reliable team player, we'd love to hear from you! Apply today and make a meaningful impact-one patient at a time. The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department. Position Duties * Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival. * Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system. * Courteously answers the telephone and answers all questions in a timely manner. * Identifies and refers uninsured and underinsured patients to the Financial Counselor. * Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys. * Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's. * Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner. * Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels. * Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered. * Performs miscellaneous job related duties as requested.

Details Department: PCMG-MAIN | PCMG Patient Access Posting #: 994109 Employee Type: Part-Time The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department. Position Duties * Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival. * Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system. * Courteously answers the telephone and answers all questions in a timely manner. * Identifies and refers uninsured and underinsured patients to the Financial Counselor. * Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys. * Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's. * Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner. * Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels. * Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered. * Performs miscellaneous job related duties as requested.

JOB PURPOSE: The Patient Communications Representative's (PCR) primary goal for El Rio Health is to support El Rio's Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. The Patient Communications Representative responds promptly and effectively to patient inquiries, identifying their needs and providing appropriate assistance, whether scheduling appointments, directing to the correct level of care, or addressing general inquiries about El Rio Health services and programs. Essential Job Functions: Addresses patient concerns, complaints, and conflicts in a professional and empathetic manner, escalating complex issues to appropriate personnel when necessary. Coordinates and schedules patients' appointments accurately following established processes for all specialties under the scope of Patient Communications Department. Adheres to HIPAA regulations and clinic policies regarding patient privacy, confidentiality, and security of medical information. Research issues across multiple databases and work with clinics and other departments to resolve customer issues and/or partner with others to resolve escalated issues. Manages messages for providers and nurses, initiate patient requests for referrals, and respond to or appropriately refer inquiries. Achieves the performance goals established by the Department for Quality, Adherence, and Customer Satisfaction. Verifies patients' insurance coverage and including eligibility. Also educate patients about forms that may need to be completed during or prior to their visit. Educates patients about clinic services. Communicates effectively with physicians, nurses, all department personal and other healthcare professionals to facilitate smooth patient care and coordination of services. Maintains positive levels of communication, both verbally and written, with management and co-workers demonstrating AIDET Service Excellence Training. Always practices active listening to understand and provide first call resolution. Maintains exceptional level of customer service; addresses and resolves complaints; serve as an example by providing excellent service to internal and external customers, employees, and patients. Demonstrates and models El Rio Behavioral Standards in all interactions with patients, co-workers, and visitors. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position. Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards. Minimum Education and Experience: High School Diploma or G.E.D. One (1) year of customer service experience If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Required Licenses, Certifications, and Registrations: Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver's license and must comply with Arizona vehicle insurance requirements. Preferred Education, Experience, Skills, Abilities: Two (2) years of customer service experience One (1) year of experience in a healthcare related field, preferably in medical or dental appointment scheduling. Knowledge of medical and/or dental terminology. Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.

The Patient Services Coordinator serves as the first point of contact for patients and families, playing a critical role in delivering a positive, organized, and compassionate healthcare experience. This position blends front-desk operations, patient support, scheduling, insurance intake, and administrative coordination within a fast-paced outpatient clinical setting. This is an excellent opportunity for someone with strong customer service skills who is interested in healthcare administration, patient access, or clinic operations. What You'll Do Welcome patients and visitors with professionalism, warmth, and empathy, ensuring a positive first impression Manage front-desk operations including patient check-in, scheduling, phone support, and appointment coordination Collect and accurately enter patient demographic, insurance, and identification information into the Patient Management System Explain financial responsibility, enrollment documentation, and consent forms in a clear and compassionate manner Obtain and maintain compliance documentation including HIPAA forms and Supplier Standards Coordinate with clinicians, referral sources, and internal teams to ensure smooth patient flow and continuity of care Maintain an organized, clean, and welcoming clinic environment Support general administrative tasks such as data entry, billing support, document management, and scanning Serve as a patient advocate by answering questions and ensuring patients feel informed and supported throughout their visit Participate in ongoing training and professional development opportunities What We're Looking For High school diploma or equivalent required 3+ years of experience in a customer service, healthcare, medical office, or administrative support role preferred Experience with patient intake, scheduling, front-desk operations, or medical office workflows is a plus Familiarity with insurance verification, medical terminology, and healthcare documentation preferred Strong communication, organization, and multitasking skills Ability to work collaboratively in a team-based clinical environment Comfort using computers, office equipment, and electronic health record or patient management systems Ability to lift up to 50 pounds as required for clinic operations Authorization to work in the United States Compensation & Benefits Starting pay from $18.00 - $19.00 adjusted based on experience. Competitive benefits package (details discussed during the interview process) Stable, growing healthcare organization with long-term career opportunities Supportive team environment with training and development Search & ATS Keywords Patient Services Coordinator, Patient Service Representative, Front Desk Coordinator, Medical Receptionist, Healthcare Administration, Patient Access, Medical Office Coordinator, Clinic Operations, Insurance Verification, HIPAA, Scheduling, Healthcare Customer Service, Outpatient Clinic, Patient Intake

Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models. Job Summary The Patient Financial Services Coordinator is responsible for monitoring insurance coverage for patients at the assigned outpatient clinics. In addition, this position will maximize enrollment with insurance plans and identifying funding sources to cover needed services and complete enrollments with the health plans and RBHAs as indicated. This position is also responsible for completing financial agreements with patients, if needed, collecting outstanding (past due) amounts owed for services. This position will also provide support to the front office staff regarding Insurance verification and AHCCCS applications. Skills/Requirements Highschool Diploma or GED required. Associates degree (or higher) in business or healthcare preferred. Knowledge of AHCCCS eligibility verification required. 2 years of working experience in the healthcare industry preferred. Knowledge of current medical and behavioral health terminology and is able to effectively communicate with medical practitioners, clinical staff, support staff, patients and the public preferred. Valid Identification required CBI Offers an excellent benefits package! Generous PTO accrual (5 weeks!), Medical, Dental, Vision, Disability, Life, Supplemental plans Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more! Very Completive pay rates CBI is growing an expanding our services! We are experience tremendous growth in this time. As an essential service provider, we value all our employees and their careers in the clinical field. *For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley! * CBI Values your Career and have lots of growth opportunities! Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. . Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve. About our Culture, commitment to employees! We are looking for driven and compassionate individual's that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure. We know life happens, that's why we all start with a 5-week PTO plan as well as a wide range of unique benefits! Our Facilities Our 26 locations are all state-of-the-art facility that provides top notch integrated care. We are proud to adhere to a “no wrong door” treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care. CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!

**_Join Arizona's largest, most prominent not-for-profit hospice, serving the valley since 1977._** Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work. **Benefits:** + Supportive work environment with a culture of caring for patients and one another. + Competitive wages and excellent benefit program. + Generous Paid Time Off. + Flexible schedules for work/life balance **_Position Profile_** The Patient Access Representative (PAR) role is crucial in facilitating exceptional patient experiences, starting with responding to telephone inquiries and managing incoming calls from patients, their families, and other individuals. The PAR addresses requests, resolves concerns, and facilitates communication with other members of the healthcare team. The Patient Access Representative (PAR) is responsible for gathering patient information, creating admission and discharge paperwork, providing explanations of policies and procedures, and addressing patient inquiries, concerns, and grievances. The PAR is responsible for scheduling provider visits. **_Responsibilities_** + Manages phone/email communications effectively and efficiently. + Performs staff assignments. + Ensures data integrity. + Assures paperwork completeness and timelines are met. + Performs all other duties as assigned. + Maintains professional knowledge and enhances professional skills. + Adheres to high standards of personal and professional conduct. **_Minimum Qualifications_** + High School diploma. + Minimum two years of related work experience including data entry. + Experience with Microsoft Office applications to include Excel, Word, and Outlook. **_Preferred Qualifications_** + Familiarity with medical terminology preferred. Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V