Patient Access Representative jobs at Tucson Medical Center

Job Title Medical Registration Specialist Department Medical Registration Reports to Site Manager Status Full Time/Non Exempt The Medical Registration Specialist is responsible for greeting and assisting patients and visitors while delivering world-class customer service in a positive work environment. Key duties include verifying appointments and updating patient records, coordinating with billing and scheduling departments for insurance verification, and collecting co-pays, deductibles, and outstanding balances. The role also involves handling scheduling, phone inquiries, payments, and medical record requests, as well as operating computer systems to maintain accurate patient files. Candidates must meet productivity, accuracy, and collection benchmarks, be flexible to work various shifts and locations, and perform other assigned duties. Strong telephone etiquette, multitasking ability, attention to detail, and knowledge of insurance plans are essential. The specialist must consistently demonstrate professionalism, reliability, and adherence to core values of respect, integrity, compassion, and excellence, while maintaining confidentiality and effective communication across departments. Medical Registration Specialist Availability Requirements Part time opportunity, candidates must be available to work Saturdays only and be willing to travel to assigned locations within a reasonable commuting distance. Medical Registration Specialist Detailed Responsibilities Greets and directs patients and visitors. Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment. Verifies patient's appointments and time upon registration. Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's records. Works closely with billing and scheduling departments for patient insurance verification. Collect co-pays, deductibles and inquire on previous balances. Assists with other medical office needs, including scheduling, telephone inquiries and taking payments. Operates a personal computer and appropriate software packages or its equivalent. Assist in requests for medical records. Meet productivity, quality/accuracy and collections benchmarks. Flexible to work at multiple locations and different shifts. Performs other related duties as assigned or requested. Medical Registration Specialist Specific Job Knowledge, Skill, and Ability Excellent telephone skills and etiquette. Ability to answer phone calls from patients, referring physicians and staff. Use computer system to verify and update patient demographics. Scan materials or copy records to maintain patient files. Ability to comply strictly with our core values (respect, integrity, compassion and excellence) with patients, fellow employees, physicians and vendors. Communicate effectively with all departments about patient needs Assist coworkers with all registration tasks and patient needs/requests. Maintain a working knowledge of all insurance plans. Which includes collection of co-pay and allowable from patient. Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress. Must be able to multitask in a very busy environment while maintaining attention to detail. Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Maintains confidentiality Among the many benefits of a career with Southwest Medical Imaging, are the following: Medical, Dental & Vision Coverage Potential for remote work after training Health Savings Accounts (HSA-available if enrolled in a high deductible plan) Flexible Spending Accounts (FSA) Dependent Care Reimbursement Accounts (DCRA) Employee Assistance Program (EAP available if enrolled in Health plan) 401(k) retirement plan Paid Time Off (PTO) Company Paid Basic Life & AD&D Insurance Voluntary Life Insurance Voluntary Short Disability Company Paid Long-Term Disability Pet Discount Program 6 paid Company Holidays Floating Holiday, Jury Duty & Bereavement Leave Tuition Reimbursement Competitive Salary Leadership Mentoring Opportunities Requirements Qualifications High School Diploma or Equivalent Strong customer service and interpersonal skills 1+ year of experience working in healthcare (i.e. patient admitting,/registration, patient accounting, medical records, physician's office) or completion of a medical billing or medical assistant trade school certificate or 2+ years experience working in customer service within a non-healthcare industry Basic computer Skills Physical Requirements While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.

Job Title Medical Registration Specialist Department Medical Registration Reports to Site Manager Status Full Time/Non Exempt Responsible for greeting and registering patients, as well as verifying all patient information and insurance details. Additionally, the medical registration specialist must collect co-pays, answer calls, and communicate with other medical employees as needed. Medical registration specialist may also schedule patient appointments. Medical Registration Specialist Detailed Responsibilities Greets and directs patients and visitors. Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment. Verifies patient's appointments and time upon registration. Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's records. Works closely with billing and scheduling departments for patient insurance verification. Collect co-pays, deductibles and inquire on previous balances. Assists with other medical office needs, including scheduling, telephone inquiries and taking payments. Operates a personal computer and appropriate software packages or its equivalent. Assist in requests for medical records. Meet productivity, quality/accuracy and collections benchmarks. Flexible to work at multiple locations and different shifts. Performs other related duties as assigned or requested. Medical Registration Specialist Specific Job Knowledge, Skill, and Ability Excellent telephone skills and etiquette. Ability to answer phone calls from patients, referring physicians and staff. Use computer system to verify and update patient demographics. Scan materials or copy records to maintain patient files. Ability to comply strictly with our core values (respect, integrity, compassion and excellence) with patients, fellow employees, physicians and vendors. Communicate effectively with all departments about patient needs Assist coworkers with all registration tasks and patient needs/requests. Maintain a working knowledge of all insurance plans. Which includes collection of co-pay and allowable from patient. Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress. Must be able to multitask in a very busy environment while maintaining attention to detail. Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Maintains confidentiality Among the many benefits of a career with Southwest Medical Imaging, are the following: Medical, Dental & Vision Coverage Potential for remote work after training Health Savings Accounts (HSA-available if enrolled in a high deductible plan) Flexible Spending Accounts (FSA) Dependent Care Reimbursement Accounts (DCRA) Employee Assistance Program (EAP available if enrolled in Health plan) 401(k) retirement plan Paid Time Off (PTO) Company Paid Basic Life & AD&D Insurance Voluntary Life Insurance Voluntary Short Disability Company Paid Long-Term Disability Pet Discount Program 6 paid Company Holidays Floating Holiday, Jury Duty & Bereavement Leave Tuition Reimbursement Competitive Salary Leadership Mentoring Opportunities Requirements Qualifications High School Diploma or Equivalent Strong customer service and interpersonal skills 1+ year of experience working in healthcare (i.e. patient admitting,/registration, patient accounting, medical records, physician's office) or completion of a medical billing or medical assistant trade school certificate or 2+ years experience working in customer service within a non-healthcare industry Basic computer Skills Physical Requirements While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.

Patient Access Representative Position Code: PtAccessRp-____ Department: Patient Access Safety Sensitive: ☒ Yes ☐ No Reports to: Patient Access Manager Exempt Status: ☐ Yes ☒ No All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be among the kindest, highest quality health systems in the country. . At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry. Key Responsibilities □ PAR: Customer Service and Patient Satisfaction • Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement. • Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries. • Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.). • Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals. • Participates in on-going process improvement activities for the team. • Floats to other work areas, as requested, and regularly works nights, weekends, holidays, and extended hours when needed. Registration/Admitting/Discharge of Patients • Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines. o Enters new patient data and/or verifies patient records are up to date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary. o Verifies insurance eligibility and benefits within a timeframe determined by KHI. o Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed. o Ensures identified information are complete and scanned into patients' electronic health record (EHR) (insurance cards, photo ID's, physician orders, and other admission documents. o Obtains signatures on all required forms. o Demonstrates ability to manage co-payments, deductibles, allowances, etc. as instructed. Patient Processing • Accurately balances daily cash to include completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services. • Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR. • Quality performance scores must meet defined goals. • Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements. • Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts. • Regularly works nights, weekends, holidays, and extended hours when needed. □ Lead PAR: • Meets all PAR requirements. • Provides day to day leadership and supervision of PAR team members, trains and orients new hire PAR's, and works with Supervisors to provide continuous training of existing staff. • Performs QA audits of registrations, works account checks, and responds to account denials. • Assists with the scheduling of staff to ensure appropriate coverage. • Participates in the interviews for hiring new staff within the unit, as well as providing feedback to the PAR supervisors for performance evaluations. • Identifies, supports, and manages process improvement initiatives for the team. • Collaborates with management to assist in the day-to-day operations of the team. Qualifications • Demonstrates ability to multitask, prioritize appropriately, and management time efficiently. • Effective oral and interpersonal communication skills. • Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner) Education: High School Diploma or equivalent Experience: □ PAR: Minimum of 1 year of experience working in a customer service position and/or office setting □ Lead PAR: Minimum of 1 year of registration or billing experience in a healthcare setting Certification: American Heart Association BLS The following Departments/Clinics also require DPS Level 1 Fingerprint Clearance Card: 8050 Resident Clinic 6601 Joshua Tree Pediatrics 6616 Urgent Care 6600 Mountain Shadow Primary Care 6605 Golden Valley Medical Center 8110 Patient Access 6504 Physician Services Float Pool Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master's degree)] Previous experience in healthcare registration, scheduling, and/or authorizations Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position] Exposure Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues. Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job] Able to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift. Able to use telephone and computer software and hardware for most of the shift (90% of the day). ACKNOWLEDGEMENT: This applies to all KHI facilities and is representative of the essential job duties this position will perform. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Print Employee Name Employee Signature Date Date Staff Position Description Created / Revised: 6/28/2019; 7/1/2019; 9/10/2019; 2/20/2024; 7/16/2025

Unlock your potential for professional development! We are hiring a Patient Access Representative (Full time) to join our team! Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play! Position Purpose All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance. At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry. Benefits (Full Time Employees) We offer you an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities: Exceptional Colleagues Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability. Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding. Health and Well-Being Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability Generous Paid Leave Accruals 403b Pension Plan with Employer Contributions Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program Employee Identity Theft Protection On-site daycare exclusive to our employees' children of all ages Career Growth and Development Tuition Reimbursement/Scholarships for full-time employees As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program So much more! Key Responsibilities Customer Service and Patient Satisfaction • Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement. • Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries. • Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.). • Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals. • Participates in on-going process improvement activities for the team. • Floats to other work areas, as requested. Registration/Admitting/Discharge of Patients • Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines. o Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary. o Verifies insurance eligibility and benefits within a timeframe determined by KHI. o Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed. o Ensures identified information are complete and scanned into patients electronic health record (EHR) (insurance cards, photo ID's, physician orders, and other admission documents. o Obtains signatures on all required forms. o Demonstrates ability to manage co-payments, deductibles, allowances, etc. as instructed. Patient Processing • Accurately balances daily cash to include: completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services. Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR. • Quality performance scores must meet defined goals. • Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements. • Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts. Qualifications Demonstrates ability to multitask, prioritize appropriately, and management time efficiently. • Effective oral and interpersonal communication skills. • Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner) Education: High School Diploma or equivalent Experience: Level One or Two: Minimum of 1 year of experience working in a customer service position and/or office setting Certification: American Heart Association BLS Level One Fingerprint Clearance Card Preferences Previous experience in healthcare registration, scheduling, and/or authorizations Apply Now When incredible people and incredible facilities like ours join together, incredible things happen. If you want to be a part of an incredible team that is dedicated to delivering the highest quality in patient care, we invite you to explore this opportunity with KRMC and apply online today. Facility Profile Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,800 employees, 280 physicians/allied health professionals, and 250 volunteers. We provide a full-continuum of highly-technical and specialized medical services to meet the healthcare needs of our community.

Unlock your potential for professional development! We are hiring a Patient Access Representative (Part Time) to join our team! Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play! Position Purpose All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance. At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry. Key Responsibilities Level One: Customer Service and Patient Satisfaction • Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement. • Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries. • Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.). • Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals. • Participates in on-going process improvement activities for the team. • Floats to other work areas, as requested. Registration/Admitting/Discharge of Patients • Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines. o Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary. o Verifies insurance eligibility and benefits within a timeframe determined by KHI. o Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed. o Ensures identified information are complete and scanned into patients electronic health record (EHR) (insurance cards, photo ID's, physician orders, and other admission documents. o Obtains signatures on all required forms. o Demonstrates ability to manage co-payments, deductibles, allowances, etc. as instructed. Patient Processing • Accurately balances daily cash to include: completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services. Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR. • Quality performance scores must meet defined goals. • Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements. • Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts. Qualifications Demonstrates ability to multitask, prioritize appropriately, and management time efficiently. • Effective oral and interpersonal communication skills. • Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner) Education: High School Diploma or equivalent Experience: Minimum of 1 year of experience working in a customer service position and/or office setting Certification: American Heart Association BLS Preferences Previous experience in healthcare registration, scheduling, and/or authorizations Apply Now When incredible people and incredible facilities like ours join together, incredible things happen. If you want to be a part of an incredible team that is dedicated to delivering the highest quality in patient care, we invite you to explore this opportunity with KRMC and apply online today. Facility Profile Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,800 employees, 280 physicians/allied health professionals, and 250 volunteers. We provide a full-continuum of highly-technical and specialized medical services to meet the healthcare needs of our community.

Patient Access Representative Position Code: PtAccessRp-____ Department: Patient Access Safety Sensitive: ☒ Yes ☐ No Reports to: Patient Access Manager Exempt Status: ☐ Yes ☒ No All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be among the kindest, highest quality health systems in the country. . At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry. Key Responsibilities □ PAR: Customer Service and Patient Satisfaction * Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement. * Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries. * Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.). * Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals. * Participates in on-going process improvement activities for the team. * Floats to other work areas, as requested, and regularly works nights, weekends, holidays, and extended hours when needed. Registration/Admitting/Discharge of Patients * Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines. o Enters new patient data and/or verifies patient records are up to date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary. o Verifies insurance eligibility and benefits within a timeframe determined by KHI. o Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed. o Ensures identified information are complete and scanned into patients' electronic health record (EHR) (insurance cards, photo ID's, physician orders, and other admission documents. o Obtains signatures on all required forms. o Demonstrates ability to manage co-payments, deductibles, allowances, etc. as instructed. Patient Processing * Accurately balances daily cash to include completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services. * Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR. * Quality performance scores must meet defined goals. * Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements. * Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts. * Regularly works nights, weekends, holidays, and extended hours when needed. □ Lead PAR: * Meets all PAR requirements. * Provides day to day leadership and supervision of PAR team members, trains and orients new hire PAR's, and works with Supervisors to provide continuous training of existing staff. * Performs QA audits of registrations, works account checks, and responds to account denials. * Assists with the scheduling of staff to ensure appropriate coverage. * Participates in the interviews for hiring new staff within the unit, as well as providing feedback to the PAR supervisors for performance evaluations. * Identifies, supports, and manages process improvement initiatives for the team. * Collaborates with management to assist in the day-to-day operations of the team. Qualifications * Demonstrates ability to multitask, prioritize appropriately, and management time efficiently. * Effective oral and interpersonal communication skills. * Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner) Education: High School Diploma or equivalent Experience: □ PAR: Minimum of 1 year of experience working in a customer service position and/or office setting □ Lead PAR: Minimum of 1 year of registration or billing experience in a healthcare setting Certification: American Heart Association BLS The following Departments/Clinics also require DPS Level 1 Fingerprint Clearance Card: * 8050 Resident Clinic * 6601 Joshua Tree Pediatrics * 6616 Urgent Care * 6600 Mountain Shadow Primary Care * 6605 Golden Valley Medical Center * 8110 Patient Access * 6504 Physician Services Float Pool Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master's degree)] Previous experience in healthcare registration, scheduling, and/or authorizations Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position] Exposure Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues. Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job] Able to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift. Able to use telephone and computer software and hardware for most of the shift (90% of the day). ACKNOWLEDGEMENT: This applies to all KHI facilities and is representative of the essential job duties this position will perform. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Print Employee Name Employee Signature Date Date Staff Position Description Created / Revised: 6/28/2019; 7/1/2019; 9/10/2019; 2/20/2024; 7/16/2025

The Vascular Access Specialist (VAS), functions as a specialized Respiratory Care Practitioner (RCP) providing assessment, treatment and monitoring of patients with acute illness or cardiopulmonary compromise. This individual provides support for the equipment necessary in the care of these patients and assists physicians and other medical/surgical support staff in conducting activities necessary for interventions, physiological monitoring and direct patient care. The VAS conducts a variety of invasive, therapeutic and critical monitoring procedures primarily in the critical care setting, to include: • Mastery of sterile technique • Ultrasound use to include; IV, Arterial Line, CVC insertion and Trans Esophageal Echo • Seldinger and Modified Seldinger line insertion technique • PICC insertion • Insertion, monitoring and troubleshoot of Arterial pressure monitoring lines • Set-up, monitor and troubleshoot of all pressure transducing lines • Insertion, monitoring and transport of Intra-Aortic Balloon Pump • Removal of femoral CVCs and femoral Sheaths- groin management • Primary resource for insertion and monitoring of PA catheters • Assist with the insertion and monitoring of Intra-cranial and Lumbar catheters • Instruct and monitor Resident's training, of Central Line insertion and sterile technique • Safe and appropriate removal of invasive lines and catheters This individual is a technical and educational resource for patients, family members and other members of the patient care team. The VAS will assess data reflective of the patient's status and appropriately interprets information relative to the patient's age-specific needs. The VAS must demonstrate knowledge of the principles of growth and development of the life span. The VAS will be competent working with patients in the Emergency Department, PACU, and Critical Care and may also function as the shift Charge Therapist. Graduate of an AMA approved school of Respiratory Therapy, AAS required. A minimum of three years' experience as a Registered Respiratory Therapist. Minimum of three years of recent hospital critical care experience required. Additional Qualifications: Bachelor's Degree in clinical or business area preferred. Advanced skills in critical care and in-depth knowledge of hemodynamic monitoring required. Successful completion of extensive in-house vascular access training required. Ability to work flexible hours, including days, evenings, nights, weekends, holidays required. Adapts well and calmly to unpredictable situations within the patient care settings. Must have effective interpersonal skills, patient assessment skills and basic computer skills. License/Certifications: Credentialed through the NBRC, registered Respiratory Therapist (RRT) required. Current Arizona RCP license. Basic Life Support Certification is required upon hire and must be valid for 90 days or greater from start date. Maintains Basic Life Support (BLS) Competency. ACLS preferred on hire, required within six months and maintained thereafter. VA-BC certification required two years after completion of in-house training. PALS preferred.

Job Details Mesa, AZDescription Are you friendly, organized, and love being the first smile patients see when they walk through the door? Our busy surgical center is looking for a Patient Access Representative to be the welcoming face and voice of our ASC. Hours: Monday through Friday 6:00 AM to 2:30 PM Why Join Us? In addition to a rewarding career, we offer a comprehensive benefits package that includes exciting benefits like: Competitive market pay: $18 - $21 DOE Great health insurance benefits Generous 401k matching program up to 5% Paid time off and paid holidays Retirement plan options and so much more... What You'll Do: Greet and check in patients with warmth and professionalism Answer phones, confirm appointments, and manage daily schedules Handle patient paperwork and maintain accurate records Support the clinical team with administrative needs Ensure confidentiality of patient information Ensure reception area is ready for each working day and open the facility for business each day What We're Looking For: A people person with excellent communication skills Strong multitasking abilities in a fast-paced environment Professional, dependable, and detail-oriented Strong computer skills Previous medical office or receptionist experience a plus (but not required) Qualifications High school diploma or equivalent Minimum of 1 year of customer service experience Experience in a healthcare setting preferred Proficiency in MS Office Knowledge of medical terminology required

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.) Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support. Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies. Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc. Marketing Concierge Provide Sales field calls to referring physicians Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc. Provide set up and assistance with Physician Portal Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events Provide educational information and assisting in campaign roll-outs to selected providers and patients Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.) If You Are: Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: Ability to travel up to 50% during work week. 2 years in Medical, hospitality, Marketing/Public Relations industry preferred Excellent customer service skills At least 2 years experience in training and presenting information to groups/individuals Strong organizational skills Strong working knowledge of MS Word, Excel, PowerPoint We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.

Department Name: Clinical Services Admin-Clinic Work Shift: Day Job Category: Administrative Services Estimated Pay Range: $18.38 - $27.57 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. . You MUST live in Tucson or the surrounding areas Find your path in health care. Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients. Apply today. The Scheduling Specialist will be responsible for coordinates the scheduling of appointments for physicians in the practice or surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests as directed by physicians. This position is also responsible for obtaining necessary authorizations, pre-certifications and/or referrals. Monday - Friday 8:00 am - 5:00 PM Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care. POSITION SUMMARY This position is located in a medical clinic or physician's practice and coordinates the scheduling of appointments for physicians in the practice or surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests as directed by physicians. This position is also responsible for obtaining necessary authorizations, pre-certifications and/or referrals. CORE FUNCTIONS 1. Provides customer service for patients, families, hospital scheduling departments, and other physician's offices. Acts as a resource to resolve room availability conflicts. 2. Receives physician's orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges. 3. Schedules and re-schedules patients as necessary. Confirms patient's appointments for the following days and informs patients of physician's orders or special instructions prior to appointment or procedure. 4. Answers incoming calls, which may include screening calls, taking messages and providing information to patients, physicians, providers, hospitals and staff. Documents correspondence in the patient's medical record. Updates demographic and insurance information in the practice management system. 5. Assists physicians in examination room when required. Assists front office in answering phones, scheduling appointments, taking messages, prescription refills, locating information and other related duties when necessary. 6. May have supervisory accountability and/or provide direction to support staff. 7. This position has the responsibility of assuring efficient scheduling and workflow of the operation while maintaining outstanding customer relations. Interacts with patients, physicians, third party payers, vendors, registration and central scheduling staff, medical records, billing, and clinical staff. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. The position requires skills normally gained with 2 years of scheduling experience in a physician's office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills. Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling. PREFERRED QUALIFICATIONS Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker's compensation preferred. Bi-lingual in Spanish may be preferred for some assignments. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Job Details Position Type: Full Time Education Level: High School Diploma/GED Salary Range: $17.50 Hourly Travel Percentage: In-Office Job Shift: Day Shift Job Category: Customer Service Description Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional. The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes. HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media. Terros Health is hiring a Call Center Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ. Full-Time, Employed - 40 hours/week Location: Central Ave and Thomas Rd., Phoenix, AZ Monday-Friday, between 8:00 am-6:00 pm (schedules may vary) No Weekends or On-call required At least 2 years of call center experience preferred Bilingual in Spanish is a plus (Additional Language Differential Pay Available) Duties Include: * Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner. * Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented. * Responsible for triage and ensuring all requests for services are completed in a timely manner. * Perform patient pre-registration including accessing and updating patient information. * Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. * Perform data entry and appointment confirmation. * Maintain effective communication with back office staff and providers in all of the health centers as needed. Apply with your resume at wwwterroshealth.org Benefits & Wellness * Multiple medical plans - including a no premium plan for employees and their families * Multiple dental plans - including orthodontia * Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support * 4 Weeks of paid time off in the first year * Wellness program * Pet Insurance * Group life and disability insurance * Employee Assistance Program for the Whole Family * Personal and family mental and physical health access * Professional growth & development - including scholarships, clinical supervision, and CEUs * Tuition discounts with GCU and The University of Phoenix * Working Advantage - Employee perks and discounts * Gym memberships * Car rentals * Flights, hotels, movies and more * Bilingual pay differential Qualifications * Minimum High school or GED equivalent is required. * At least two (2) years of prior customer service in a high-volume call center or medical setting required. Minimum of one (1) year healthcare triage experience preferred. * Knowledge in call center production metrics and management. * Medicare/Medicaid/Insurance experience Is necessary. * Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills * Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook. * NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred. * This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience. * Must pass background check, TB test and other pre-employment screening. Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Details Central - Phoenix, AZ Full Time High School Diploma/GED In-Office Day Shift Customer ServiceDescription Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional. The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes. Recently awarded among Arizona's Most Admired Companies in 2023 Terros Health is hiring a Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ. Full-Time, Employed - 40 hours/week Location: Central Ave and Thomas Rd., Phoenix, AZ Monday-Friday, between 8:00 am-6:00 pm (schedules may vary) No Weekends or On-call required At least 2 years of call center experience preferred Bilingual in Spanish is a plus (Additional Language Differential Pay Available) Duties Include: Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner. Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented. Responsible for triage and ensuring all requests for services are completed in a timely manner. Perform patient pre-registration including accessing and updating patient information. Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. Perform data entry and appointment confirmation. Maintain effective communication with back office staff and providers in all of the health centers as needed. Apply with your resume at wwwterroshealth.org Benefits & Wellness: Multiple medical plans - including a no premium plan for employees and their families Multiple dental plans - including orthodontia Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support 4 Weeks of paid time off in the first year Wellness program Child Care Support Program Pet Insurance Group life and disability insurance Employee Assistance Program for the Whole Family Personal and family mental and physical health access Professional growth & development - including scholarships, clinical supervision, and CEUs Employee perks and discounts Gym memberships Tuition at GCU and University of Phoenix Car rentals Bilingual pay differential Qualifications Minimum High school or GED equivalent is required. At least two (2) years of prior customer service in a high-volume call center or medical setting required. Minimum of one (1) year healthcare triage experience preferred. Knowledge in call center production metrics and management. Medicare/Medicaid/Insurance experience Is necessary. Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook. NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred. This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience. Must pass a TB Test Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Details Department: PCH-SW | ED Registration Shift: Mon-Fri, Sat, Sun, (Days Vary), Nights, 6:30pm-7am Posting #: 985394 Employee Type: Part-Time The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department. Position Duties * Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival. * Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system. * Courteously answers the telephone and answers all questions in a timely manner. * Identifies and refers uninsured and underinsured patients to the Financial Counselor. * Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys. * Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's. * Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner. * Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels. * Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered. * Performs miscellaneous job related duties as requested.

Primary City/State: Sun City, Arizona Department Name: BTMC Medical Oncology Work Shift: Day Job Category: Administrative Services Good health care is key to a good life. At Banner Health, we understand that, and that's why we work hard every day to make a difference in people's lives. We've united under a common goal: Make health care easier, so life can be better. It's a lofty goal, but it's one we're committed to seeing through. Do you like the idea of making a positive change in people's lives - and your own? If so, this could be the perfect opportunity for you. Apply now. At Banner MD Anderson, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it's truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care. We are seeking an experienced Oncology Infusion Scheduler. In this role you will apply your established excellent customer service skills to schedule initial and follow-up oncology infusion appointments for patients. Your role is fast-paced as we see a high volume of patients daily, so it will be important that you apply your critical thinking skills and ability to adapt to quickly. If you are ready to be part of providing patients a good experience throughout their cancer journey, apply now! Schedule: Monday - Friday 9:00am-5:30pm Banner Health's premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children's Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird. POSITION SUMMARY This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace. CORE FUNCTIONS 1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it. 2. Receives physician's orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient's preference is not available, while adhering to procedures and protocols and ensuring patient safety. 3. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate. 4. Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels. Anticipates patient and provider needs and responds accordingly. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. The position requires skills normally gained with two years of scheduling experience in a physician's office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills. Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling. PREFERRED QUALIFICATIONS Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker's compensation preferred. Bi-lingual in Spanish may be preferred for some assignments. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Details Department: PCH-NW | ED Registration Shift: Mon-Fri, Sat, Sun, (Days Vary), Days, Evenings, Nights, 7am-7:30pm Posting #: 985331 Employee Type: PRN The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department. Position Duties * Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival. * Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system. * Courteously answers the telephone and answers all questions in a timely manner. * Identifies and refers uninsured and underinsured patients to the Financial Counselor. * Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys. * Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's. * Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner. * Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels. * Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered. * Performs miscellaneous job related duties as requested.

Company Intro At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation's largest and most comprehensive eye care practices and currently operate more than 120 eye care centers in Arizona, New Mexico, Nevada, California and Texas - including 25 ambulatory surgical centers. At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees! Overview As an Outbound Scheduling Specialist, you'll help us reconnect with patients that are due for their appointments, and help us optimize our providers' schedules. A "patient first approach" is key to success, and our Outbound Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments. Responsibilities In a call center work environment, display the ability to service patient needs while actively making outbound calls with a focus on customer service Use professional communication etiquette while serving patient needs based on appointment availability and nearest location Minimum goal achievment based on monthly review of various metrics and expected requirements Works with internal partners and clinics on a timely basis, to help support and coordinate the needs of our patients Focused and open to learning new skills to take on various roles based on business needs Performs any and all duties reasonable assigned Qualifications High school diploma or equivalent required Previous call center experience preferred Bilingual in Spanish strongly preferred (a plus) Proficient in navigating computer software and internal systems; experience with NextGen is a plus Prior experience in a medical office setting with working knowledge of insurance processes is highly desirable Detail-oriented, dependable, and able to effectively manage multiple tasks in a fast-paced, high-volume environment Excellent verbal and written communication skills, with the ability to demonstrate empathy, active listening, and professionalism Committed to maintaining confidentiality and adhering to HIPAA guidelines and regulations Benefits & Perks Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!

As a Registration Specialist, you play a key role in shaping each patient#s experience from the moment they arrive. Under the guidance of the Registration Manager, you will ensure every patient is accurately and efficiently registered, verifying insurance and eligibility details with precision. You#ll be responsible for securing and processing AHCCCS applications for self-pay patients or those without verified coverage, helping connect individuals to vital resources. In this role, you#ll collaborate closely with management and interdisciplinary teams to identify, troubleshoot, and resolve issues that could affect billing and reimbursement. This position is perfect for someone who thrives in a fast-paced environment, values accuracy, and enjoys making a meaningful impact in patient care and organizational success. # Hourly Pay Rate: $18.24 - $26.90 # Qualifications Education: Required a high school diploma or GED certificate. Experience:# Requires one to two (1-2) years of general clerical, customer service, or medical experience preferably in a healthcare environment involving data reconciliation. Insurance verification and Medicaid eligibility experience are highly desirable. Knowledge, Skills, and Abilities: Must have the ability to float to various facilities and locations across the valley. Prefer knowledge and understanding of DES/AHCCCS programs and eligibility factors. Requires excellent data entry skills including, 10-key by touch, and the ability to type 30 words per minute accurately. Basic Math Skills are required. Must be able to demonstrate interviewing and investigative techniques in order to obtain information that may not be offered. Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling # punctuation. Requires the ability to read, write, and speak effectively in English. Critical thinking skills are strongly preferred. Must be able to handle multiple tasks simultaneously.# Bilingual preferred This is a PT position with a Sat/Sun schedule.## As a Registration Specialist, you play a key role in shaping each patient's experience from the moment they arrive. Under the guidance of the Registration Manager, you will ensure every patient is accurately and efficiently registered, verifying insurance and eligibility details with precision. You'll be responsible for securing and processing AHCCCS applications for self-pay patients or those without verified coverage, helping connect individuals to vital resources. In this role, you'll collaborate closely with management and interdisciplinary teams to identify, troubleshoot, and resolve issues that could affect billing and reimbursement. This position is perfect for someone who thrives in a fast-paced environment, values accuracy, and enjoys making a meaningful impact in patient care and organizational success. Hourly Pay Rate: $18.24 - $26.90 Qualifications Education: * Required a high school diploma or GED certificate. Experience: * Requires one to two (1-2) years of general clerical, customer service, or medical experience preferably in a healthcare environment involving data reconciliation. * Insurance verification and Medicaid eligibility experience are highly desirable. Knowledge, Skills, and Abilities: * Must have the ability to float to various facilities and locations across the valley. * Prefer knowledge and understanding of DES/AHCCCS programs and eligibility factors. * Requires excellent data entry skills including, 10-key by touch, and the ability to type 30 words per minute accurately. * Basic Math Skills are required. * Must be able to demonstrate interviewing and investigative techniques in order to obtain information that may not be offered. * Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation. * Requires the ability to read, write, and speak effectively in English. * Critical thinking skills are strongly preferred. * Must be able to handle multiple tasks simultaneously. * Bilingual preferred This is a PT position with a Sat/Sun schedule.

As a Registration Specialist (POOL), you play a key role in shaping each patient#s experience from the moment they arrive. Under the guidance of the Registration Manager, you will ensure every patient is accurately and efficiently registered, verifying insurance and eligibility details with precision. You#ll be responsible for securing and processing AHCCCS applications for self-pay patients or those without verified coverage, helping connect individuals to vital resources. In this role, you#ll collaborate closely with management and interdisciplinary teams to identify, troubleshoot, and resolve issues that could affect billing and reimbursement. This position is perfect for someone who thrives in a fast-paced environment, values accuracy, and enjoys making a meaningful impact in patient care and organizational success. # FLAT Pay Rate: $25.00 # Qualifications Education: Requires a high school diploma or GED. Experience: Requires one to two (1-2) years of general clerical, customer service, or medical experience preferably in a healthcare environment involving data reconciliation. Insurance verification and Medicaid eligibility experience are highly desirable. Knowledge, Skills # Abilities: Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling # punctuation. Requires basic math, data entry, 10-key, and keyboarding skills. The ability to type a minimum of 30 words per minute is required. Requires excellent organizational skills, the ability to work with professionals, and maintain confidentiality standards. Must be able to demonstrate interviewing and investigation techniques. Must be able to handle multiple tasks simultaneously. Must know about Arizona Medicaid program. Requires the ability to read, write, and speak effectively in English. Creativity, initiative, independent thinking, critical thinking, and problem-solving skills are strongly preferred. As a Registration Specialist (POOL), you play a key role in shaping each patient's experience from the moment they arrive. Under the guidance of the Registration Manager, you will ensure every patient is accurately and efficiently registered, verifying insurance and eligibility details with precision. You'll be responsible for securing and processing AHCCCS applications for self-pay patients or those without verified coverage, helping connect individuals to vital resources. In this role, you'll collaborate closely with management and interdisciplinary teams to identify, troubleshoot, and resolve issues that could affect billing and reimbursement. This position is perfect for someone who thrives in a fast-paced environment, values accuracy, and enjoys making a meaningful impact in patient care and organizational success. FLAT Pay Rate: $25.00 Qualifications Education: * Requires a high school diploma or GED. Experience: * Requires one to two (1-2) years of general clerical, customer service, or medical experience preferably in a healthcare environment involving data reconciliation. * Insurance verification and Medicaid eligibility experience are highly desirable. Knowledge, Skills & Abilities: * Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation. * Requires basic math, data entry, 10-key, and keyboarding skills. * The ability to type a minimum of 30 words per minute is required. * Requires excellent organizational skills, the ability to work with professionals, and maintain confidentiality standards. * Must be able to demonstrate interviewing and investigation techniques. * Must be able to handle multiple tasks simultaneously. * Must know about Arizona Medicaid program. * Requires the ability to read, write, and speak effectively in English. * Creativity, initiative, independent thinking, critical thinking, and problem-solving skills are strongly preferred.

**Primary City/State:** Sun City, Arizona **Department Name:** BTMC Medical Oncology **Work Shift:** Day **Job Category:** Administrative Services Good health care is key to a good life. At Banner Health, we understand that, and that's why we work hard every day to make a difference in people's lives. We've united under a common goal: Make health care easier, so life can be better. It's a lofty goal, but it's one we're committed to seeing through. Do you like the idea of making a positive change in people's lives - and your own? If so, this could be the perfect opportunity for you. Apply now. At **Banner MD Anderson** , patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it's truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care. We are seeking an **experienced Oncology Infusion Scheduler. In this role you will apply your established** excellent customer service skills to schedule initial and follow-up oncology infusion appointments for patients. Your role is fast-paced as we see a high volume of patients daily, so it will be important that you apply your critical thinking skills and ability to adapt to quickly. If you are ready to be part of providing patients a good experience throughout their cancer journey, apply now! **Schedule** : Monday - Friday 9:00am-5:30pm Banner Health's premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children's Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird. POSITION SUMMARY This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace. CORE FUNCTIONS 1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it. 2. Receives physician's orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient's preference is not available, while adhering to procedures and protocols and ensuring patient safety. 3. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate. 4. Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels. Anticipates patient and provider needs and responds accordingly. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. The position requires skills normally gained with two years of scheduling experience in a physician's office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills. Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling. PREFERRED QUALIFICATIONS Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker's compensation preferred. Bi-lingual in Spanish may be preferred for some assignments. Additional related education and/or experience preferred. **EEO Statement:** EEO/Disabled/Veterans (***************************************** Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (********************************************************* EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability