How to hire a toll collector

How to hire a toll collector, step by step

Here's a step-by-step toll collector hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a toll collector job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new toll collector
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a toll collector, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a toll collector to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a toll collector that fits the bill.

   This list shows salaries for various types of toll collectors.

   Type of Toll Collector	Description	Hourly rate
   Toll Collector	Cashiers process payments from customers purchasing goods and services.	$9-19
   Cashier/Host	A cashier/host is responsible for facilitating the cash register processes and managing financial transactions. Cashier/hosts process reservations and online payments, respond to customers' inquiries and concerns, escalate high-level complaints, update customer's account information on the database, and perform various administrative and clerical tasks as needed... Show more	$7-17
   Cashier/Overnight Stock	Cashier/overnight stockers are employees usually working in a retail establishment who are given the dual role of a cashier and an overnight stocker. As cashiers, they are responsible for managing cash boxes, point of sales machines, or cash registers, scanning customers' items for checkout, getting customers' payment, providing change when needed, and ensuring that the cash register's records are accurate... Show more	$12-17

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Math
   • Cash Handling
   • Issue Receipts
   • Customer Service
   • Safety Procedures
   • Vehicle Classification
   • Motor Vehicle
   • Emergency Situations
   • Two-Way Radio
   • Toll Road
   • Mathematics
   • Law Enforcement
   • Traffic Flow
   • Cash Drawers

   Check all skills

   Responsibilities:

   • Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
   • Prepare weekly payroll time sheets for employees.
   • Work closely with NYS troopers and local authorities.
   • Assist customers with EZ pass issues, directions and unpaid tolls.
   • Greet customers, handle large amounts of monies, used touch screen computers, basic math skills
   • Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.

   More toll collector duties

3. Make a budget

   Including a salary range in your toll collector job description helps attract top candidates to the position. A toll collector salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a toll collector in Tennessee may be lower than in California, and an entry-level toll collector usually earns less than a senior-level toll collector. Additionally, a toll collector with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average toll collector salary

   $13.94hourly

   $28,999 yearly

   ---

   Entry-level toll collector salary

   $20,000 yearly salary

   Updated December 23, 2025

   Average toll collector salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Maine	$34,115	$16
   2	Texas	$32,594	$16
   3	Illinois	$31,683	$15
   4	Pennsylvania	$28,950	$14
   5	Indiana	$28,518	$14
   6	Virginia	$26,734	$13
   7	Florida	$25,269	$12

   Average toll collector salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Ohio Turnpike and Infrastructure Commission	$29,583	$14.22
   2	LAZ Parking	$29,570	$14.22
   3	My Florida Regional Mls	$29,084	$13.98
   4	State Of Florida	$25,398	$12.21
   5	Florida Department of Transportation	$25,337	$12.18
   6	Florida Dept. of Health	$24,965	$12.00
   7	Faneuil	$23,630	$11.36

4. Writing a toll collector job description

   A toll collector job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a toll collector job description:

   Toll collector job description example

   Job DescriptionFaneuil, Inc. is looking to hire Florida Toll Collectors/Cashiers. This is an onsite position paying between $13.75 - $15.00, and we are aiming to fill this role within the week. After a 90-day probationary period, employees will be eligible to enroll in Medical/Dental/Vision/401K benefits and accrue sick and vacation time based on hours worked.
   Toll Collector/Cashier
   
   Description: The Toll Collector/Cashier position is responsible for accurately classifying vehicles, collecting tolls, and providing change to motorists traveling through a toll lane. This position is performed in a tollbooth with adequate cooling and heating, but may be subject to weather conditions. Peak traffic conditions may require a high volume of transactions to be processed accurately and efficiently. This work impacts the traveling public and as such requires all Toll Collectors/Cashiers to interact with motorists in a courteous, empathetic, and professional manner.
   
   Shift Details: All shifts are 6 - 8 hours long. We are seeking candidates that are fully available, including weekends, across 2 shift times (1st/2nd, 1st/3rd, 2nd/3rd). 1st Shift – 4:30 am - 3:30 pm 2nd Shift – 12:30 pm - 11:30 pm 3rd Shift – 8:30 pm - 7:30 am
   
   Pay Information: Pay is between $13.75 - $15.00 per hour Paid every two weeks
   
   Responsibilities: Proficiently operate the Florida Department of Transportation’s toll collection equipment. Accurately classify vehicles by visual inspection and collect proper toll amounts from motorists. Determine correct toll fees based on a numerical table provided. Effectively make change for various U.S. bill denominations in a timely manner, issue receipts to motorists, and write insufficient funds slips. Accurately complete operational reports reflecting toll lane activity. Balance cash and prepare accurate cash deposits on monies collected and tickets received at the end of shift. Speak and understand English proficiently to effectively communicate with motorists and respond to inquiries in a courteous, professional, and helpful manner. Provide on-the-job training to newly hired toll collectors and existing employees when needed. Handle high traffic volume quickly and efficiently.
   
   Qualifications: High school diploma or GED Current and valid Florida Driver’s License Effective communication in English, both verbally and in written form Passing score on English, Math, and Cash Calculation tests Cash handling experience on a computerized system Open availability including weekend hours Customer service experience dealing with the public in a high volume capacity Physical ability to walk long distances, safely walk across toll lanes, and climb/descend stairs while carrying up to 30 pounds Good mobility, vision, and hearing to cross lanes safely and be alert to traffic conditions
   
   ** Final candidates for this position will need to successfully complete a drug screening and background investigation, which may include a criminal check along with a Florida driver’s license check. Parking tickets and minor traffic violations will NOT impact candidacy.
   
   About Faneuil, Inc.:
   
   Faneuil provides a broad array of business process outsourcing solutions, from customer care to technical support, and currently employs more than 5,500 professionals nationwide. Count on Faneuil to represent you in the very best light, exactly as it should be. The employees we deploy across all channels are rigorously trained to not only deliver the right answer, but to be fierce guardians of your brand. We take pride in our ability to rapidly scale to meet your program’s requirements—geography and existing space have not been impediments to Faneuil’s ability to bring fully operational spaces online within days of contract award.

   Copy this example

   

5. Post your job

   There are a few common ways to find toll collectors for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your toll collector job on Zippia to find and recruit toll collector candidates who meet your exact specifications.
   • Use field-specific websites such as salesjobs, salesheads, allretailjobs.com, sales trax.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit toll collectors, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new toll collector

   Once you've found the toll collector candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new toll collector first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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