Toll collector job description

Job DescriptionFaneuil, Inc. is looking to hire Florida Toll Collectors/Cashiers. This is an onsite position paying between $13.75 - $15.00, and we are aiming to fill this role within the week. After a 90-day probationary period, employees will be eligible to enroll in Medical/Dental/Vision/401K benefits and accrue sick and vacation time based on hours worked.
Toll Collector/Cashier


Description:
The Toll Collector/Cashier position is responsible for accurately classifying vehicles, collecting tolls, and providing change to motorists traveling through a toll lane. This position is performed in a tollbooth with adequate cooling and heating, but may be subject to weather conditions. Peak traffic conditions may require a high volume of transactions to be processed accurately and efficiently. This work impacts the traveling public and as such requires all Toll Collectors/Cashiers to interact with motorists in a courteous, empathetic, and professional manner.


Shift Details:
All shifts are 6 - 8 hours long. We are seeking candidates that are fully available, including weekends, across 2 shift times (1st/2nd, 1st/3rd, 2nd/3rd). 1st Shift – 4:30 am - 3:30 pm 2nd Shift – 12:30 pm - 11:30 pm 3rd Shift – 8:30 pm - 7:30 am


Pay Information:
Pay is between $13.75 - $15.00 per hour Paid every two weeks


Responsibilities:
Proficiently operate the Florida Department of Transportation’s toll collection equipment. Accurately classify vehicles by visual inspection and collect proper toll amounts from motorists. Determine correct toll fees based on a numerical table provided. Effectively make change for various U.S. bill denominations in a timely manner, issue receipts to motorists, and write insufficient funds slips. Accurately complete operational reports reflecting toll lane activity. Balance cash and prepare accurate cash deposits on monies collected and tickets received at the end of shift. Speak and understand English proficiently to effectively communicate with motorists and respond to inquiries in a courteous, professional, and helpful manner. Provide on-the-job training to newly hired toll collectors and existing employees when needed. Handle high traffic volume quickly and efficiently.


Qualifications:
High school diploma or GED Current and valid Florida Driver’s License Effective communication in English, both verbally and in written form Passing score on English, Math, and Cash Calculation tests Cash handling experience on a computerized system Open availability including weekend hours Customer service experience dealing with the public in a high volume capacity Physical ability to walk long distances, safely walk across toll lanes, and climb/descend stairs while carrying up to 30 pounds Good mobility, vision, and hearing to cross lanes safely and be alert to traffic conditions


** Final candidates for this position will need to successfully complete a drug screening and background investigation, which may include a criminal check along with a Florida driver’s license check. Parking tickets and minor traffic violations will NOT impact candidacy.



About Faneuil, Inc.:



Faneuil provides a broad array of business process outsourcing solutions, from customer care to technical support, and currently employs more than 5,500 professionals nationwide. Count on Faneuil to represent you in the very best light, exactly as it should be. The employees we deploy across all channels are rigorously trained to not only deliver the right answer, but to be fierce guardians of your brand. We take pride in our ability to rapidly scale to meet your program’s requirements—geography and existing space have not been impediments to Faneuil’s ability to bring fully operational spaces online within days of contract award.

At TTEC, we're all about the Human Experience. Elevated. As a **Part-time Toll Operator working in West Palm Beach area** , you'll be a part of creating and delivering amazing customer experiences.
**What You'll be Doing**

Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

**During a Typical Day, You'll**

+ Be the face and smile of the toll collection operations requiring individual service

+ Classify and college proper toll amounts from motorists traveling through the toll lane

+ Make change, issue receipts and write insufficient fund slips

+ Complete operations reports and balance cash deposits at end of shift

**What You Bring to the Role**

+ Your pleasant and customer service-oriented manner

+ High school diploma or equivalent

+ Current valid Florida driver's license

+ Ability to work shifts that will likely include weekends

+ Ability to walk long distances including across toll lanes and climb or descend stairs while carrying up to 30 pounds

+ Cash handling experience on a computerized system

**What You Can Expect**

+ Knowledgeable, encouraging, supporting and present leadership

+ Diverse and community minded organization

+ Career growth and lots of learning opportunities for aspiring minds

**A Bit More About Your Role**

We'll train you to be a subject matter expert in your field while on the job. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the area operations manager. You'll contribute to the success of the customer experience as well as the overall success of the team.

**About TTEC**

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, National origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

**Job:** __Customer Care Representative_

**Title:** _Toll Collector - part-time - West Palm Beach South_

**Location:** _FL-West Palm Beach_

• Visually see and count axles to classify vehicles correctly on exit to collect the appropriate toll.
• Collect tickets and money and process credit card payments; issue change and receipts.
• Enter information using computer keyboard and other computerize equipment.
• Greet customers in a professional manner and assist with reasonable requests whenever possible, including when language barriers exist.
• Educate customers on interoperability, open road tolling, and KTAG usage.
• Monitor K-TAG lanes and equipment to ensure proper traffic flow.
• Monitor KTA radio communication system and respond accordingly.
• Ensure work areas are clean and organized.
• Notify IMC when unacceptable vehicle enters turnpike (unsafe vehicles, over height/wide loads).
• Notify IMC on issues such as car accidents, intoxicated customers, damage to turnpike property, customer reported issues, etc.
• Prepare clear and concise reports of daily work activity, including accountability for money received.
• Assist in training of new employees.
• Assist self-pay customers and removal of objects from self-pay machines.
• Process all acceptable forms of payments.
• Receive and verify customer information for unpaid tolls, currency in denominations of $50 or more, and credit card by phone log.
• Assist KHP troopers and IMC in locating vehicles.
• Assist with custodial duties as needed (sweeping/picking up trash/wash windows/clean bathrooms).
  • Winter: Spread salt and shovel sidewalks and around booths.
• Exchange damaged K-TAGs.
• May perform minor repairs of toll equipment.
• Additional duties may be assigned as business needs require.

Latitude and Impact of Position

This position works independently and as part of a team, including providing input and problem solving with others to complete tasks. The position coaches and trains others in an informal manner. Negotiation and persuasion is used with external customers. Decision making is typically done independently within established company guidelines in regard to decisions affecting the individual’s work tasks. Successful completion of job tasks impacts customer satisfaction and external company image.

Work Environment

The work environment described here is representative of the general work environment for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Generally works within a confined toll booth in close proximity to moving vehicles.
• Continuously works with computerized equipment and must view computer monitor.
• Continuous exposure to all weather elements (high heat/cold/high humidity/dust exposure/rain/snow/ice).
• Frequently exposed to hazardous conditions including slippery walking surfaces.
• Occasional loud noise, exposure to fumes, and/or airborne particles or chemicals.
• May occasionally be exposed to materials or waste from vehicles and barking or biting animals within vehicles.
• Continuous exposure to dark and light conditions (natural and other lighting).

QUALIFICATION

Required Knowledge, Skills and Abilities

• Excellent customer service skills to communicate in a professional and positive manner.
• Ability to clearly understand and communicate in English while providing customer service.
• Good listening skills with the ability to process information quickly to make recommendations or propose solutions to a customer’s needs or problems.
• Ability to stay calm in a fast-paced environment without showing stress or frustration.
• Must be accurate in counting money.
• Ability to use computer keyboard and standard toll equipment including ticket printer and reader, credit card machine, receipt printer, DATIM, counting machine, etc.
• Ability to use phone and radio communications.
• Ability to use common hand tools (e.g., screwdriver, plier) and office supplies.
• Ability to multi-task – communicating with headquarters while keeping traffic flow maximized.
• Knowledge of and adherence to safety policies and procedures.
• Ability to identify counterfeit, foreign, or mutilated money.

Preferred Knowledge, Skills and Abilities

• Cash handling experience.
• Bilingual (English/Spanish)
• First aid / CPR
• Ability to assess if customers may be under the influence of drugs or alcohol.

Required Education and Experience

• High school diploma or equivalent.
• Minimum one year customer service experience.

Certification, License, Registration

• Valid driver license.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand for long periods of time (continuous)
• Occasional sitting
• Continuous bending, twisting or turning, reaching, kneeling/squatting.
• Must lift up to 25 pounds (frequently)
• May occasionally push or pull up to 100 pounds (when assisting with moving a disabled vehicle from the lane.
• Repetitive gripping, grasping, pinching and squeezing (continuous)
• Ability to hear others and communicate (continuous)
• Continuous use of hands to touch, handle or feel.
• Ability to see up close and at a distance and adjust focus (continuous)
• Able to differentiate colors and shapes (continuous)
• Peripheral vision (frequent) and depth perception (occasional)
• Must move quickly in and out of the toll booth (frequent)
• Must be able to lift traffic gates.

Other Requirements

• Flexible work schedule.
• Occasional overtime.
• Occasionally work other shifts.
• Occasional travel (other plazas)
• Work on holidays and weekends.
• Keep and maintain a personal phone.
• Personal email address communication, preferred.