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Toll collector skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical toll collector skills. We ranked the top skills for toll collectors based on the percentage of resumes they appeared on. For example, 27.5% of toll collector resumes contained math as a skill. Continue reading to find out what skills a toll collector needs to be successful in the workplace.

15 toll collector skills for your resume and career

1. Math

Here's how toll collectors use math:

Keep a clean and organized work environment.Skills UsedCustomer service and math skills.
Used social skills and knowledge to aid general public Nonstop change making requiring constant math - high volume locations

2. Cash Handling

Here's how toll collectors use cash handling:

Cash handling and constant incoming traffic transactions
Schedule: Per DiemDuties and Responsibilities:-High volume cash handling, complete paperwork for unpaid tolls and issue turn-around vouchers.

3. Issue Receipts

Here's how toll collectors use issue receipts:

Access and collect tolls from motorist, give change to motorist/passenger and issue receipts.
Collect cash payments and issue receipts, refunds or change due to customers.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how toll collectors use customer service:

Process money-handling transactions rapidly and accurately in a manner that creates a favorable impression through exceptional customer service and professionalism.
Worked with law enforcement authorities to monitor suspicious activities with friendly and smiling customer service standards maintained.

5. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how toll collectors use safety procedures:

Practice safety procedures put in place for customers and staff safety.
Follow safety procedures assigned by the company.

6. Vehicle Classification

Here's how toll collectors use vehicle classification:

Compiled and updated inventory databases regularly; Collected currency and registered tolls by determining vehicle classification.
Determine vehicle classification to ensure accurate toll operations.

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7. Motor Vehicle

A motor vehicle is a mode of transportation such as a car, truck or bus.

Here's how toll collectors use motor vehicle:

Collect toll charged for use of bridges, highways, or tunnels by motor vehicles, or fare for vehicle passengers.
Collected toll charged and give change for the use of bridges and highways by motor vehicles.

8. Emergency Situations

Here's how toll collectors use emergency situations:

Handled emergency situations occurring in the operation of a tollbooth; assisted in moving vehicles from toll lanes.
Handled emergency situations occurring in the operation of the toll booth by reporting accidents to proper authority.

9. Two-Way Radio

Here's how toll collectors use two-way radio:

Operated a two-way radio and telephone communication station to summon law enforcement as required.
Operated two-way radio and telephone communication station in tollbooth to summon law enforcement officers or supervisory assistance to receive instructions.

10. Toll Road

Here's how toll collectors use toll road:

Collected tolls while simultaneously classifying vehicles correctly to ensure they were charged the correct amount for use of the toll road.
Greeted customers and collected and processed payments for the Virginia Department Of Transportation toll roads on a daily basis.

11. Mathematics

Here's how toll collectors use mathematics:

Collect tolls, keep track ofMoney, do mathematics in my head, perform bridge tours to secure property

12. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how toll collectors use law enforcement:

Maintained traffic surveillance in cooperation with law enforcement & other authorities
Work closely with law enforcement officials to ensure customer safety.

13. Traffic Flow

Traffic flow concerns the study of the interaction between traveling vehicles and infrastructure such as highways and traffic signal devices, aiming to understand and develop optimal transport networks.

Here's how toll collectors use traffic flow:

Facilitated maximum traffic flow by efficiently and promptly greeting motorist and taking toll.
Monitor all traffic flow as well as operate all traffic equipment as regulated.

14. Cash Drawers

Here's how toll collectors use cash drawers:

Completed daily operational reports and balanced cash drawers.
Counted money in cash drawers at the beginning and end of shift to ensure that amounts were correct

15. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how toll collectors use bank deposits:

Prepared bank deposits and transported money securely.
Accounted for all cash and ticket receipts and made bank deposits to include filling out appropriate bank and Florida toll forms.

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What skills help Toll Collectors find jobs?

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List of toll collector skills to add to your resume

The most important skills for a toll collector resume and required skills for a toll collector to have include:

Math
Cash Handling
Issue Receipts
Customer Service
Safety Procedures
Vehicle Classification
Motor Vehicle
Emergency Situations

Two-Way Radio
Toll Road
Mathematics
Law Enforcement
Traffic Flow
Cash Drawers
Bank Deposits
NYS

Toll Charges
Toll Booth
Customer Complaints
Toll Lanes
Financial Transactions
Monetary Transactions
Credit Card
Operational Reports

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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