What does a toll collector do?
Toll collector responsibilities
Here are examples of responsibilities from real toll collector resumes:
- Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
- Prepare weekly payroll time sheets for employees.
- Work closely with NYS troopers and local authorities.
- Assist customers with EZ pass issues, directions and unpaid tolls.
- Greet customers, handle large amounts of monies, used touch screen computers, basic math skills
- Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
- Utilize various skip-tracing services such as Accurint and TheWorkNumber in order to locate consumers and verify employment for account recovery purposes.
Toll collector skills and personality traits
We calculated that 27% of Toll Collectors are proficient in Math, Cash Handling, and Issue Receipts. They’re also known for soft skills such as Customer-service skills, Near vision, and Patience.
We break down the percentage of Toll Collectors that have these skills listed on their resume here:
- Math, 27%
Keep a clean and organized work environment.Skills UsedCustomer service and math skills.
- Cash Handling, 25%
Cash handling and constant incoming traffic transactions
- Issue Receipts, 16%
Access and collect tolls from motorist, give change to motorist/passenger and issue receipts.
- Customer Service, 14%
Process money-handling transactions rapidly and accurately in a manner that creates a favorable impression through exceptional customer service and professionalism.
- Safety Procedures, 4%
Practice safety procedures put in place for customers and staff safety.
- Vehicle Classification, 2%
Compiled and updated inventory databases regularly; Collected currency and registered tolls by determining vehicle classification.
Common skills that a toll collector uses to do their job include "math," "cash handling," and "issue receipts." You can find details on the most important toll collector responsibilities below.
Customer-service skills. To carry out their duties, the most important skill for a toll collector to have is customer-service skills. Their role and responsibilities require that "cashiers must be courteous and friendly when helping customers." Toll collectors often use customer-service skills in their day-to-day job, as shown by this real resume: "collect toll charged for use of bridges, highways, or tunnels by motor vehicles; and distribute customer change. "
Near vision. Another essential skill to perform toll collector duties is near vision. Toll collectors responsibilities require that "cashiers need to see well enough to scan items and process transactions accurately." Toll collectors also use near vision in their role according to a real resume snippet: "provided excellent customer service obtained near perfect money handling service: 99.997% communicated effectively with customers, answered all questions"
Patience. Another skill that relates to the job responsibilities of toll collectors is patience. This skill is critical to many everyday toll collector duties, as "cashiers must be able to remain calm when interacting with customers." This example from a resume shows how this skill is used: "balance and deposit daily drawer.skills usedconstant customer service skills and patience, as well as math"
Physical stamina. For certain toll collector responsibilities to be completed, the job requires competence in "physical stamina." The day-to-day duties of a toll collector rely on this skill, as "cashiers stand for long periods." For example, this snippet was taken directly from a resume about how this skill applies to what toll collectors do: "job requirements - perform interrogations - perform source operations - maintain good physical health and training. "
Communication skills. Another common skill required for toll collector responsibilities is "communication skills." This skill comes up in the duties of toll collectors all the time, as "cashiers must pay attention to customers’ questions and explain pricing." An excerpt from a real toll collector resume shows how this skill is central to what a toll collector does: "exhibited strong customer service and communication skills in interacting with traveling public. "
The three companies that hire the most toll collectors are:
- Faneuil
21 toll collectors jobs
- Delaware State Government
1 toll collectors jobs
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Compare different toll collectors
Toll collector vs. Cash office associate
A cash office associate is in charge of handling cash transactions in an organization, such as collecting payments and processing money orders. There are also times when a cash office associate must make check or cash deposits, keep funds in secure places, balance cash drawers, and conduct assessments or audits. Moreover, they are also responsible for keeping accurate records of all cash transactions, producing reports for managers regularly. In some companies, a cash office associate can have the task of investigating financial irregularities or inconsistencies.
While similarities exist, there are also some differences between toll collectors and cash office associate. For instance, toll collector responsibilities require skills such as "math," "cash handling," "issue receipts," and "safety procedures." Whereas a cash office associate is skilled in "sales floor," "front end," "pos," and "loss prevention." This is part of what separates the two careers.
On average, cash office associates reach similar levels of education than toll collectors. Cash office associates are 0.6% more likely to earn a Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.Toll collector vs. Cashier associate
A cashier associate is responsible for greeting customers and processing their purchases, ensuring speed and accuracy. There are also instances when a cashier associate must offer special promotions or products, replace goods when there are defects, and obtain necessary codes when the product fails to register. Although a cashier associate handles the cash register and cash flow most of the time, they can also have tasks related to maintaining the sales floor's cleanliness. Furthermore, should there be any urgent issues, it is crucial to immediately reach out to a manager or supervisor.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that toll collector responsibilities requires skills like "math," "cash handling," "issue receipts," and "safety procedures." But a cashier associate might use other skills in their typical duties, such as, "safety hazards," "front end," "store management," and "sales floor."
Average education levels between the two professions vary. Cashiers associate tend to reach similar levels of education than toll collectors. In fact, they're 0.4% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Toll collector vs. Cashier/host
A cashier/host is responsible for facilitating the cash register processes and managing financial transactions. Cashier/hosts process reservations and online payments, respond to customers' inquiries and concerns, escalate high-level complaints, update customer's account information on the database, and perform various administrative and clerical tasks as needed. They also create comprehensive financial reports for management's review, including recommendations on cost-efficient strategies to minimize the company's loss without compromising high-quality services. A cashier/host must be analytical and communicative to maintain smooth operations and achieve the highest customer satisfaction.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from toll collector resumes include skills like "issue receipts," "safety procedures," "vehicle classification," and "motor vehicle," whereas a cashier/host is more likely to list skills in "cleanliness," "host," "excellent guest," and "pos. "
Cashiers/host earn the best pay in the retail industry, where they command an average salary of $29,494. Toll collectors earn the highest pay from the government industry, with an average salary of $30,896.cashiers/host typically earn similar educational levels compared to toll collectors. Specifically, they're 1.0% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Toll collector vs. Cashier/overnight stock
Cashier/overnight stockers are employees usually working in a retail establishment who are given the dual role of a cashier and an overnight stocker. As cashiers, they are responsible for managing cash boxes, point of sales machines, or cash registers, scanning customers' items for checkout, getting customers' payment, providing change when needed, and ensuring that the cash register's records are accurate. As overnight stockers, they are responsible for stocking store shelves and arranging items on shelves after store hours. They are also responsible for managing and updating the store's inventory, receiving stock deliveries, and notifying managers if there are any items that are low in quantity. They are expected to be physically fit, have organizational skills, and work with integrity.
Types of toll collector
Updated January 8, 2025
